Airtel Complaints & Reviews

RE: [|BAL|Ref14748662|] NOT ACTIVATION 3G-[protected] Inbox x [protected]@in.airtel.com May 1 (4 days ago) to me Dear Customer, Greetings from airtel! This is in reference to your email dated 01/05/2015 regarding non-receipt of recharge benefit for your airtel mobile number [protected]. We would like to inform you that the recharge done on 30/04/2015 for Rs. 149/- was successful. Recharge: Rs. 149/- Benefit: 500 MB 3G Data Validity: 21 Days The recharge value has been credited to your dedicated account balance 11. Dial *123*11# (Toll free) to check your dedicated account balance and validity. We noted that, you are currently latched on to 2G network. We request you to latch on to the 3G network by following the procedure which is already send to your email. Please dial *129*08# (Toll free) to check your main account and dedicated account balance and validity. airtel appreciates your business and welcomes your feedback/suggestions. Thank you for choosing airtel. Best Regards, Akhil Kurian Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 01/05/2015 01:10:42 PM Subject: not activation 3G-[protected] Sir, I have paid 149/- for activation of 3G internet connection for 21 days but unfortunately it is not activated. kindly do the needful or refund the credit. R.K. agrawal <[protected]@gmail.com> May 1 (4 days ago) to 121 I regret to inform you that the amount was debited but the services have not bèen activated.your assurance vide sms ref.cmosw[protected] also found false. Please refund the amount else will compelled to take legal action as my previous complaint has also not bèn resolved. [protected]@in.airtel.com May 1 (4 days ago) to me Dear Customer, Greetings from airtel! This is in reference to your email dated 01/05/2015 informing us about 3G connectivity issue for your airtel mobile number [protected]. As discussed, we would like to inform you that, 3G services are already active on your airtel mobile number. Further, I have registered your concern for inability to browse 3G internet and the reference number is C3GDC[protected]. Rest assured, the issue would be resolved by 05/05/2015. Also, the recharge done on 30/04/2015 for Rs. 149/- was successful. Recharge: Rs. 149/- Benefit: 500 MB 3G Data Validity: 21 Days The recharge value has been credited to your 3G account balance 11. Please dial *123*11# (Toll free) to check your 3G balance and validity. Thank you for choosing airtel. Best Regards, Akhil Kurian Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details. [protected]Original Message[protected] From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: R.K. agrawal <[protected]@gmail.com> May 2 (3 days ago) to 121 Still the internet service is not started. [protected]@in.airtel.com May 2 (3 days ago) to me Dear Customer, This is in reference to your email dated 02/04/2015 regarding the non-receipt of online recharge benefits for your airtel mobile [protected]. At the outset, we regret the inconvenience caused. I would like to inform you that your concern has been registered with reference number C3GDC[protected] and the same would be resolved by 05/05/2015. We request your cooperation. Thank you for choosing airtel. Best Regards, Uma Service Specialist airtel R.K. agrawal Sorry. It has not been resolved.internet connection not provided. Please avoi... May 2 (3 days ago) [protected]@in.airtel.com This is in reference to your email regarding 3G connectivity issue for your a... May 2 (3 days ago) R.K. agrawal Please ensure for not sending false information on sms. It has not been resto... May 2 (3 days ago) [protected]@in.airtel.com Dear Customer, We completely understand your concern and sincerely apologize ... May 2 (3 days ago) R.K. agrawal <[protected]@gmail.com> 1:01 PM (22 hours ago) to 121 i regret to inform you that despite of your assurance, the internet is not yet started. your company is now liable to refund the charged amount alongwith compensation. please do needful urgently. your promises are false. rk agrawal [protected]@in.airtel.com 1:19 PM (22 hours ago) to me Dear Customer, This is in reference to your email regarding 3G connectivity issue for your airtel mobile number [protected]. As per your service request number C3GDC[protected] we would like to infrom you that its a temporary issue we request you to Re-insert his sim card and to select dedicated mode. We regret to inform you that we are unable to refund the amount we are unable to refund the amount from our end as the charges are valid. Thank you for choosing airtel. Best Regards, SaiMounica m Service Specialist airtel [protected]Original Message[protected] From: [protected]@gmail.com To: [protected]@in.airtel.com Cc:

I am using postpaid simcard of mobile no. [protected] since 2010 while I was in Kolkata. Since I have transferred to Mumbai, I request your kind authority to cancel my this mobile no. [protected]. Kindly let me know the detail procedure to cancel this number. You may give these details on my new mobile no. [protected] and or on my e-mail address which is registered with you. My e-mail address is [protected]@rbi.org.in Please do the needful and oblige, Regards, Devendra Sahadeo Narwekar

My number is [protected], and I lost my SIM yesterday and i was able to get Duplicate SIM from Airtel Store in Mahadevpura Phoenix Mall, Bangalore, the executives have promised to re-activate it in 2 hours, but till now its not activated. Quite very disappointing, and the call centre people are simply duffers, I need to explain this story so many times in one night, called some 20 times and they seem to be clueless every time, Don't know how they are appointing such stupid duffers is only known to them. I want the this SIM activated, already saw there ugly service till now, atleast now if they wake up it would be good, I would like to take some action on these Airtel liars.

Dear Sir, I did not subscribe to IPL cricket score updates in Airtel mobile phone. But they are automatically deducing money (5 rupees per day) from my phone and sending IPL updates which I dont need. My phone number [protected]. Kindly take necessary action.

Hi, Disconnected my Airtel postpaid connection in Jun 2013. I need to get a reimbursement of since then. Lots of mails, calls and Service request numbers since july 2014 but Airtel has not payed the money yet and now it is may 2015- almost a year. When I got no response form customer care contacted the Nodal officer but hey were also of no help. The Nodal officers copied a line stating" team is working on the issue and will be resolved shortly" This has been going on for months but they have never resolved my compliant till date. Then I escalted this matter to the appalte committe of Airtel but they have not responded for days. All the complaint requests are closed without making the actual payment and the issue still remains. What is the next step that I should take now. Regards, Shoba ([protected])

Dear Sir, I am a Airtel user for 6 years. My Airtel no is [protected]. I had recharged with 1GB 3G net for internet. At that time my total talktime was 186 Rs. On 4th May (Monday) while surfing net my Internet limit was exhausted and an amount of 186 Rs was debited from my account without any information. I did not received any information that my data pack was exhausted. It is not possible to check our balance data limit after every usage. It is simply loot of my money. If I had been informed I could have done another recharge of net balance. As per the latest guidelines of TRAI, you should inform the customer when 80% & 90% of the data plan is exhausted.But i did not received any such communication. Need your kind help to resolve this matter as Customer Care Executive of Airtel has denied my reversal request & Ignored my problem. Regards Sourav Chandra [protected]

Dear sir, The Telecom Regulatory Authority of India (TRAI) has reduced ceiling tariffs for national roaming service from May 1 and directed telecom companies to offer special roaming tariff plan from the same date. According to the reduced tariff outgoing local voice call on roaming will cost Re 0.80/minute while incoming local call charges on roaming will be Re 0.45/minute. Outgoing local SMS on national roaming will now cost 25 paise per SMS from the present Re 1. But now airtel charged local sms rates rs 1... not reduced 25 paise... I have asked airtel customer service he told 'not applicable for your number. Please take action against airtel.. my last sms sent date 4.5.2015 time 10.36pm sms charged rs 1. My my mobile number [protected]. Thanks Regards Rajkumar

Hi, After 10 years got my Airtel number disconnected in June 2014 . They owe me 960/- reimbursement since then. Now it is may 2015 I have contacted the customer care several times since JUly 2014. Mailed the customer care and the Nodal officers since then. I have been given one service request number then another and then another but no resolution. So everytime the customer care or the management they give me excuses and a new service request number. It will be a year next month but I have not got my money. Their excuses everytime since the fist day are as follows Number not deactivated Deactivation takes 15 more days Money will credit only after 60 days After 60 days they said we will send check When no check recieved they said we cannot send cheque so provide bank details When bank details were given they did not respond to my mails When I raised a complaint they gave me a new service request number Next when I asked for update they said they validated the records and that the money has already been reimbursed I sent a bank statement to show that they were lying and their records are not right then they gave ma new service request number Then several follow ups and mails no update Last week end of Apr 2015 I got another service request but no reimbursement yet, Today was the date they agreed to reimburse but the team came back to me telling that it was credited in mar which again is fake records, when I provided evidence of bank statement once again and shared all the previous communications they state that the team is still working on it and will be resolved shortly. So it is a year now since I disconnected and Airtel team has been hopelessly poor in their service and compliant resolution. What can I do now, I am very sure Airtel will not give my money back. When I googled I found that am not he only customer with such complaints Airtel has had long list of such unresolved issues with lots of its customers. I have all the proofs on my mail for this issue. Any suggestions? Regards, Shoba ([protected])

Dear all, Before leaving for Mathura on 27 april2015 I have done a recharge of 91 Rs for internet. At that time total talktime in mobile no-[protected] was more than 800 Rs. On Friday 1st May while surfing net my internet limit was exhausted and an amount of 650 Rs was debited from my account without any information. I did not received any information that my data pack was exhausted. I was not informed that my data plan's limit was exhausted hence i was under the impression that no extra charges for surfing will be levied as we cannot check our balance data limit after every usage. It is simply loot of my money. Had i been informed i could have done another recharge of 91 and saved 550 rs. As per the latest guidelines of TRAI you should inform the customer when 80% & 90% of the data plan is exhausted. But i did not received any such communication. Need your kind help to resolve this matter as Nodal officer of Airtel has straightaway denied reversal request. Regards Braj Bhushan [protected]

Sir/Madam I recharge mob([protected]) for call rate cutter and the same was successfully recharged. But i didnt get any benifit from that‚ as i have been charged with old rate.When i approached customer care executive for the same‚ i was told that because of some technical issues the plan was not activated . Further they registered a complaint against the issue(ref No. CBNRV[protected]).when i asked for deducted amount to forefeit ‚ i was told that deducted amount will not refunded at all.

I approach to Airtel for new Broadband connection. One of company's representative Mr. Rony Das (Mob - [protected]) came at my office as on 28.04.2015. I agree for one of the plan of Rs. 1, 299/- PM and i issued a cheque of Rs. 7, 298/- against receipt no. KLPA813544. He told me that connection will be installed on 29.04.2015. On 29.04.2015 one person came and he checked my office and after that he told that he will come latter. But till date no one came for the installation of broadband connection and no action taken from their side. I am calling him frequently but he is avoiding my call and not responding it. I am felling just like cheated by them. i am not able to do my office work due to no Internet connection due to that i am bearing the loss of revenue. Please look into the matter and do the needful. Your earlier action will be appreciable. Thanks & Regards Gopal Khetan [protected]

This is regarding the wrong information given by the supervisor of call center for roaming recharge of Rs.196 instead of Rs.194 on 4th may 2015 at 4.22 pm. 196 is recharge for 3g net and not for roaming free this is totally wrong information which is provided by the customer care . if you have the recording saved you can have the reference e of the recorded call for the same.Mr.Sachin was the supervisor whom I have spoken. and he has given the information regarding the recharge which is misleading.

I am using Airtel prepaid connection. For the same, activated Internet 1GB pack. While using the Internet, my data was existed and got message. Immediately turned off Internet connection within seconds. But total prepaid balance amount was become ZERO within seconds. This not acceptable to me and i want my prepaid deducted amount to be reinstalled in my account. As a reputed company, this type of practice not good. Expecting immediate action in this regard.

Dear Sir/Madam, I did a wrong recharge of Rs 200 on 4th May 2015. Below are the details: Paytm order no:[protected] Mon May 04 2015 3:01 PM Recharge of Airtel Mobile [protected] (Number doesn't exists) Payment method: NetBanking Central Bank of India NB Transaction No CCACE1BBF398 Correct number : [protected] I will be very grateful to you if you refund my amount. Regards, Piyush Agarwal piyushagarwal.[protected]@gmail.com

This is in regard to the bill generated on April 20, 15 for mobile number [protected], address - 48, Bharati colony, Preet Vihar, Delhi - 92. There are some severe discrepencies in the bill amount. In the past six months bill where the amount was always in the bracket of Rs 800-850, even when I made international calls from this number. This is the first time the bill amount has gone almost doubled with Rs 1805. I made a plan change on the insistence of your customer care executive who gave me an assurance the bill wont exceed from Rs990. The issues here are listed below: *I was told that Rs 550 (in addition to Rs 990) had been charged for international calling. First I would like to bring to kind notice that the calls were made on the following number - Phone:[protected] Mobile:[protected], the calls were never answered. I have a proof in a form of emails I sent to the concerned person that the calls were never answered. Thus the amount was deliberately and falsely added into the bill amount. * Second, the service charge worth Rs 188 has been added to the bill amount. I was told while opting for the plan that the plan has been offered to me keeping in mind my current usage and it will never go up from Rs 990, if I stick to my current usage pattern, which has remained the same. The earlier bill amounts of Rs 850 were including this service tax. I thought that while paying 100 ruppes more, I will be getting some extra benefits in a form of more free calls or lesser call rates, but here I was fooled by Airtel by making me shell out Rs 300-350 for same usage. This is so appalling how Airtel dupe customers like this. * Thirdly, executive told me that I was also charged seperately for calling landlines. I am speechless on this kind of apathy you guys have been using to make fool of customers. Airtel records show that I made last international call on April 21, 15. The phone numbers mentioned here are of Indian Embassy Kyrgyzstan. On the same day, I informed the MEA official over email that I am not able to speak to him over the phone as his phone is not answering. I have emailed the Airtel customer care team at [protected]@aitel.in proofs of the email conversation. But despite this, they are not ready to reverse the charges. Since I have all the proofs with me, I will approach the consumer court if Airtel hasn't addressed the issue asap.

Dear Sir, My name Santosh Kumar Singh and I am using corporate connection of Airtel. We have more than 120 (One hundred twenty) connection of airtel for my organisation use. Problem : No relationship account manager from Airtel from last three month. When, I need to complaint for any service or required any kind for support related Airtel connection service, I am gettion problem like: If I required any new SIM I am not able to...

Dear Sir, Reference Mobile No- [protected]( Sushila Gala) This is to complaint you that i have been deducted the balance of Rs 50 from the account Balance Which i got to know when i read the message showing the real sports game 2012 details something of that stuff. Further I want to bring to your Knowledge that the Number is used by my mother and she has just work of attending the call and requesting call thats it nothing she does with her mobile phone except that. And this is to acknowledge you for your traditional reply that its activated or used from your end and so on. So better make it clear that I dont want theses idiotic and nonsense replies from you. So Kindly see the Matter and credit Back the Rs 50 deducted to my account as earliest as possible. Its better to solve issue rather been complaint should go to Consumer Forum's desk. Regards Ronak Gala

I am using the Airtel sim in Kerala circle only for internet and also I have auto debit feature where every month 149 INR will be deducted for 1 GB 2G data. On May 3rd my 12.00 my data was expiring, so to make sure I have continous internet I have recharged for 110 RS and my balance was 181 RS maintaning sufficient balance to debit for internet pack. Next day morning when I woke up (slept with data ON) the balace was 118 RS and internet was not activated. When I called up the customer care the info I got was it will take one hour to activate the next month internet. From 12.00 to 1.00 AM 62 RS was deducted and no balance for auto debit. This is rediculous I have activated auto debit for continous internet and now I am stuck here. If this was the case I would have went to shop and recharged, why will I go for auto debit!!! The response from customer care was really rude, she was like "if you want to recharge it manually cancel auto debit and go for it". When I told I am going to disconnect the sim as I am unhappy with the service and such details where never informed, she is like she is ok with that!!! That's a bloody hell of service!! 1.The delay with auto debit is not informed. 2. This is how airtel deal with customers? You just lost another customer! Ref no: CBDMO[protected]

The Airtel is not deactivating the Imlee WAP weekly service from my mobile number [protected] despite my repeated request. All my SMS to stop this service is reported SMS not sent, thus waisting my precious time to send the message time and again but in vain. So kindly get this service deactivated from my mobile number [protected] and oblige. Thanking you. Yours Sincerely, Hem Chand Bodh Kullu H.P. dated 04.05.2015.

Sir my phone is lost I want to block my sim card immediately, Kindly help me out for blocking my sim. The details are submitted below :- Name of Sim holder:- M. krishna Kumari Mobile Number:- [protected] Kidly do for further proceeding's for blocking Sim Thanks & Regards