Airtel Complaints & Reviews

I m unable to call.[protected]. Getting regular message...this no is not valid..even though I am receiving call from the same no..i called ur cce after waiting for 15 min her and was change the phone ..pls, confirm the same with ur call record...she was asking me to mind my language...pls...do the needful to avoid any legal consequence...

I am an old customer of Airtel using Airtel Mobile services for my whole family for the last many years. Till recently, I was satisfied with the services provided by AIRTEL but as soon as I switched over to Rs.999/- plan in the month of Feb 2015 (on suggestion of your staff at Shopprix Mall, Noida), my never ending phase of problems started. These are listed below: 1. Earlier I was using Rs.499/- plan for mobile no. [protected], with separate plans for two other numbers as [protected] (post-paid) and [protected] (pre-paid). 2. As suggested by your representative at Shopprix Mall, Noida, I opted for Rs.999/- plan with a request to make [protected] as PARENT no. and the other two numbers as ADD-ON numbers 3. Plan was activated within 48hrs but with [protected] as PARENT or MAIN number and other two numbers as ADD-ON. 4. Since the new plan is activated, all incoming calls on [protected] are shown as UNKNOWN calls without displaying NAME or NUMBER of the caller. 5. I have checked the instrument by putting another SIM and the incoming calls are displayed correctly with an alternate SIM in my mobile phone, which is being used with [protected]. This confirms that there is no issue with the mobile phone instrument. 6. I have approached AIRTEL outlet at SHOPPRIX MALL 3-4 times during last 3 months, however, even after sending emails to so called higher-ups, they failed to attend to my complaint. 7. Every time I am going for a complaint they are asking for fresh address proof as well as photographs, which I have already provided thrice during last 3 months. 8. Regular calls are received on [protected] for outstanding payments, even after clearing all the dues.This has resulted in over-payment of approx.Rs.1600/- against Rs.999/- plan we have been offered. This is causing regular harassment to me and my family. 9. High speed internet (3G) offered under Rs.999/- plan has never worked on [protected]. Due to this we are being over-charged for the services (fixed charges of Rs.999/-) even when we are deprived of the facility due to failure of AIRTEL. Ms. Sakshi, your representative at SHOPPRIX MALL, Noida has done her best to help me in this regard, however, the persons sitting at the BACK-END offices have completely failed to resolve the 3 issues I have high-lighted in the email above. As a second last resort, I am writing to you with a request to look into this matter on top priority. Warm regards, Ragbhir Singh Chief Manager (O&M) GAIL (India) Limited Mobile: [protected]

The site shows always under maintenance. I could not view my Bill Details and Payment details. i would like to know when you will make this site available. My airtel post paid number is [protected]. I would like to see my account details. Also would like to know my plan details. But the site says always under maintenance. Kindly help me in this regard. Thanks

Dear Sir, I had taken connection on 11 February, 2015 and paid nearly Rs. 1000.00 rental during last two months and now card is not working satisfactorily. Please arrange to stop this connection readily. My Data Card Connection is [protected]. Thanking in anticipation Yours sincerely Krishna Kumar Singh

Sir, My phone is dead for the last 3 days on account of the referred subject. Initially it was informed that the change will take only 3-4 hours inconvenience. I have complained at least 3 times to your customer care and no solution . every time they repeat 72 hours.. I dont know why? Now I regret of having an Airtel connection. No responsible person / service.

Dear Sir, My mobile Airtel postpaid number [protected] is to be change to Airtel prepaid. I submitted all the documents to your Airtel chakala gallery on 22.04.2015 and cleared the out standings . Till now my new sim card is not activated. I called to your customer care and they told that there had no request for changing the post paid to prepaid. . This is not the right way to treat customers & thier valuable time. Hope you will take this seriously and do the needful. Thanks Wilfred Sequeira...

Mobile No [protected] Hello Airtel. I am customer of Airtel since a very long time. i loved the customer support and services of airtel since i am using it. but today i am disappointed because you people has changed my bill plan from 199 to 225 in last month billing cycle without any kind of information and sms. i have not been intimated about the changes of bill plan and terriff and free minutes changes. so i called the executive for details and then had a talk with senior executive Jai Singh who is not even listening me properly and not even assisting me properly. Just because of his bad behavior and hell alike assistance i wanted to discontinue my airtel services and want to disconnect my airtel connection and all other connections i am running. Currently me and my family members are using 7 Airtel Mobile no's under same Teacher Plan and now because of that guy and his stupid support i am going to disconnect all my numbers from Airtel. Bye Bye Airtel Keep these people with you so customers can leave Airtel whi are using their services from more than 5 years. My worst experience till date on Airtel. JAI SINGH Some reference number given by jai Singh.[protected] With Warm Regards Gaurav Arora

Hello Airtel. I am customer of Airtel since a very long time. i loved the customer support and services of airtel since i am using it. but today i am disappointed because you people has changed my bill plan from 199 to 225 in last month billing cycle without any kind of information and sms. i have not been intimated about the changes of bill plan and terriff and free minutes changes. so i called the executive for details and then had a talk with senior executive Jai Singh who is not even listening me properly and not even assisting me properly. Just because of his bad behavior and hell alike assistance i wanted to discontinue my airtel services and want to disconnect my airtel connection and all other connections i am running. Currently me and my family members are using 7 Airtel Mobile no's under same Teacher Plan and now because of that guy and his stupid support i am going to disconnect all my numbers from Airtel. Bye Bye Airtel Keep these people with you so customers can leave Airtel whi are using their services from more than 5 years. My worst experience till date on Airtel. JAI SINGH Some reference number given by jai Singh.[protected] With Warm Regards Gaurav Arora

[protected], as per my plan they give me some benefits like min., sms, data use but they cheated purely with his complete monopoly. Airtel calculated min into call rate, sms with per sms rate, data use with per kb paisa rate on that note they charged service tax

Hi Sir, I lost above mentioned Airtel numbers and i want you to block them immediately. I tried it through airtel CC. But could not succeed due to System failure. Thank you. Girisha Shetty U Mob [protected]k. Mail ([protected]@yahoo.co.in

sir I have wrongly recharged an amount of Rs. 200 through Internet banking on the web site http://www.airtel.in. The same amount was recharged on [protected] wrongly, but my mob no is [protected]. In airtel easy recharge service there is a option for refund of money for wrong recharge but there is no such facility for wrong recharge directly from the airtel site by the customers. So this in not the justice for the customers. I have complained to the a airtel customer care executive but they refused to help and saying that this option is not available.so the company is cheating to the customers.

My airtel postpaid number [protected], they sent me the wrong bill which is to high. Main concern is that they modify my bill in terms of calls charges, sms charges & data use charges and total of these amount they charge tax ( tax on bill as per call charges) In that case they charged extra service tax on total calculated amount

For my personnel use I would like to take 2 new Airtel postpaid connections with CUG plan activation. We have contacted to Hyderabad Airtel agent (Srinivas -[protected]) to take new connections. I bought 2 Airtel connection(98******22, 98******68) from him for 600/- with one time activation charges and I have given 2 photographs, necessary documents all to Srinivas. All most one week has gone activation hasn't done.. I called to Airtel customer care and enquired what is the status, they said that address is not traceable it is in pending. Again I called to Srinivas and asked him what is this, he said no problem wait some time. I went to nearest Airtel store and enquired who has done my address verification, they were helped me with one number and I called up him and address verification has done. In this process 3 weeks has gone but no sim card activation. I called to customer care and enquired what is the status again. they said your sim cards are activated and those are in use, you can call to 59059 and finish televerification for your activation continues. I got shocked sim card has not get any signals, how could I call 59059, how could I do televerification. Between I use to call Srinivas for daily updates, he is trying to avoid me. Again I went airtelstore and has done enquire, why is happens like this. They have checked my sim cards and informed me that your connections are not activated on this sim cards, those are already in use on another sim cards. Again I called him up asked what is this, he said sorry sir its my mistake.. Those two cards are with me I will give you today evening.. From last 2 weeks im calling him, I will give you this morning or afternoon or evening time. He is saying some place to collect cards.. But he is not coming there.. I told him that if you are not able to give activated sim cards to me, please revert my money, photographs and documents. No response for that yet all and I didn't receive any thing yet from him. I got frustrated to call him, with my time and Bus charges to meet him. Please take necessary action on him(Srinivas, his mobile number is [protected]), I need activated sim cards or my things back.

Dear Team, While doing transaction, the account i chose was having insufficient balance and site gave to choose other bank account as i am having two accounts in same bank. I completed my transaction with other account, and amount Rs. 250 get debited but no recharge was successful. Request you to solve the issue. Either refund the amount or recharge accordingly. Transaction details as: Transaction description: INB[protected]/CITRUS PAYMENT SOLUTION Transaction Date : 27/04/2015 Transaction Amount: INR 249 Regards. Vijay Luxmi

Dear Manager, This is to bring to your notice that from the last 2 months I am trying to port my number from Reliance to Airtel (Postpaid). My earlier number is a corporate number and all the relevant documents have been submitted from my company to the Airtel vendor(s). I tried to port my existing number from 2 Airtel shops firstly located in Yelhanka (Bangalore) but as I didn't get much positive response from them my company HR has contacted other vendor located at Indranagar (Bangalore). In the meanwhile 2 times my MNP number got expired, I generated new one, resubmitted the application, called the customer care and vendors but nothing has happened. Also my billling has been regular to my earlier vendor, this time I paid twice the amount of my bill so that my application does not get rejected due to non-billing. By this time there is nothing from my side that I have not done for porting my number to Airtel. As on today after 16 days of my contact to the last vendor based at Indranagar, Bangalore the status says that my reference verification is pending and CRM order creation is in progress. Is this my responsibility to do these things? It seems that your company don't give priority to porting numbers and this is not your preferred target segment. If you are not taking it seriously, atleast please inform me clearly that this is not possible so that I may try from other companies for the same that have CUSTOMER CARE in place. I expect at least a response from you (positive/negative). A day back I submitted complaint to Airtel online with complait number OT[protected] but till now nobody has cared to call me back. If this is the status of promptness and customer care with Airtel, I'll advise my all Friends and contacts to never go for Airtel services. Regards, MANISH, MOB: [protected] e mail: [protected]@gmail.com

Dear Sir/Madam, I am facing SMS outgoing problem from last five days. i have register complain on 21.04.15 at 10:39 am, complain no is 61450660, but no response. Again i have register complain on 23.04.15, complain no is P[protected]. but situation in same. my problem is continue from last 5 days. Please shootout the problem on urgent bases. Regards, D.D. Joshi [protected]

We recharged our data card number [protected] on 20th April, 2015. We were unable to connect to internet. We have called 121 innumerous times. First they said they will set it right by 10 am on 22nd April. We called 121 again and were told that customer care technical assistant will contact us within 3 hrs. But there was no call. We called again and we were told that customer care people will call us by 11.00 am on 23rd. Again there was no call. When we contacted again we were asked to approach the nearest Airtel branch. I told them if they are unable to solve the problem they should at least transfer the recharge amount to one of our airtel mobile numbers. But they said they can't do it. We went to Srirangam Branch in Trichirapalli. But we were redirected to Tennur. We recharged for some urgent purpose in a place away from home. We could not concentrate on our work and Airtel people made us run from pillar to post and never gave us the correct info why the sim is not working. Everywhere I confirmed that the connection was obtained in the name of my wife and also gave the address. Your people never informed us that connection was recycled after some time and dragged the conversation. We tried to contact [protected]. It is always switched off. Your people are lying. I have spent 197 on recharge of data card and spent Rs. 50/- to speak to customer care. Besides waste of time and money, I was put to lot of mental agony. If you don’t refund my money I am surrendering my Airtel landline and broadband along with three other Airtel mobile numbers. Good bye to Airtel and I shall never recommend Airtel to anyone and shall also dissuade my large circle of friends to keep off from Airtel who are big cheats.S.Parthasarathy([protected])

Me and my family has four airtel connections namely [protected], [protected], [protected] and [protected]. We are residing at Kakanagar, near India Gate, New Delhi, 110003 . We are facing acute failure of airtel connectivity which has led to a serious stage of irritation.Network is either not available or switches off by the time you prepare yourself for a call . Friends and relatives fail to contact us . Also certain important official communication does not take place leading to some mis-information.It is requested to look into the matter and resolve the issue urgently . A.N. SRIVASTAVA DIRECTOR MINISTRY OF NEW AND RENEWABLE ENERGY [protected] email id - [protected]@gmail.com

Hi, I HAD NO WHERE TO GO BUT HERE. NO HELP FROM CUSTOMER CARE EXEC. YOUR DSA DON’T ANSWER PHONES. Brief about problem: I received a call from Airtel’s registered DSA, “KARSHNI SOLUTIONS”. Saying that there is an offer for my Sim. A close matching airtel number will be provided to me as a Postpaid connection. For which I agreed [biggest Mistake]. They send an agent to my office to collect the documents, Id proofs and 250rs as Activation Fee. All this happened on the very same day. 21/4/15 There After they never called or contacted me or picked my phone. Its been 4 Working days from that date and I know nothing about my status. I dialed 198, they say I can not be helped before the SIm gets networks. But Whom do I contact for actuation of my SIm. The Customer Care Service was bad, they din’t bothered or cared to suggest me a way. All they did was to contact my retailer. Details of the sim card I received. SimNo.[protected] IMSI No. [protected] H-5 Card MobileNumber I was Offered: [protected] Does Airtel company don’t maintain his DSA details through which the company is doing business and the company is not aware that what the DSAs are doing with their customer ?????? Waiting for some fruitful reply. I HAVE ATTACHED SCREEN SHOT OF RECIPT I RECEIVED FROM THEM. Thanks, ADITYA RATHI [protected] [protected]

Dear Sir/Madam, I am Amit Sharma using Airtel postpaid service for the past 5.5 years which iscorporate connection. This mail is regarding my bill discrepancy.In the month of March2015 I have send around 50 SMS but I wascharged around Rs. 5600 for MMS. I would like to raise the followingpoints which I expect a valid answer from your side. 1. How SMS is converted to MMS? As perAirtel Policy when message is of more than 825 characters, the SMS is convertedto MMS but in my case message is of less than 100 Character. (Screen shot ofrecipient mobile attached) 2. How same message to is delivered 20-25 times to same recipient? Ichecked the bill and found that the MMS has been sent to the same person manytimes. Some of my friends got the same message 25 times, otherfriend 14, other friend 19 etc., {I can give u a proof of also, you can checkphone numbers [protected] (25 times), [protected] (19 times), [protected](14 times), [protected] (20 times)}. 3. It was interpreted from your bill that Ihave sent 1100 MMS on 6-Mar2015 out of which around 1000 MMS I sent between8:30 AM to 9:05 AM and rest 100 MMS between 11:35 AM to 11:36 AM. Can aperson send 1000 MMS in just half an hour, and 100 MMS in just 21 seconds? 4.Does airtel is making fun of corporate customers? The billing problem isalso faced by certain other employees, but airtel doesn’t pay any heed tocorrect them. Mobile no: [protected] faced the same problem (there SMS arecharged as MMS. Also refer complaint of mobile no [protected]. I would like to highlight here, I hardlycrossed Rs. 1000/- in one or two times (I am presenting the various bills from[protected] below in which you can see my Amount). Including the festival season, I never crossed a bill of Rs. 1000/- per month. You are expecting me to pay Rs.7000/- which is almost my 9 months bill, that to wrongly interpreting the MMSservice which I didn’t used. I have sent 56 SMS to wish my friends and family, and I am ready to pay for that message. I hope the whole scenario will beperfectly understood. Please modify the bill accordingly and do the needful. . Month Amount in Rupees Year 2012 2013 2014 January 730.18 448.88 744.01 February 816.65 494.38 588.77 March 571.11 552.81 733.15 April 972.12 599.63 655.66 May 613.7 801.12 657.87 June 491.01 394.85 963.49 July 409.56 453.38 675.84 August 496.62 421.35 766.84 September 512.36 855.06 1532.02 October 692.71 822.48 1006.73 November 599.75 1468.55 973.75 December 866.07 I don’t expect this type of wrong bills fromAirtel which force me to close my data card and postpaid mobile account. Pleasetake necessary action considering my valuable relation with Airtel since last5.5 years. I hope Airtel will act in the right spirit in solving the issue incustomer point of view. For any clarification required, you can call back on mobile No: [protected]. With Regards Amit Sharma [protected]