Airtel Complaints & Reviews

I am Kola v phanindra kumar from the state Telangana customer of Airtel. they are just deducting our balances ruthlessly, though i didnt use anydata for the early hours of 28 march 2015. my airtel data connection had ended on 27th of this month, i forgot and slept till morning which is 28th in the span of 5 hours in which i didnt even opened a google crome in my android mobile, they have charged me almost most 150 rupees when my settings were kept decative for ' autosync' even. airtel is been very rude towards customers, they are not even answering our questions correctly, they are just reading a script to everyone who are approaching them. i spoke to Mr Abdul kalam, supervisor, sandu samrajyam and dedalla venkatesh(customer care executives) they are not even giving their ID nos and they said that their office belong to hyderabad location please refer my nos data for your reference . samrajyam is not at all good and she is just reading some script not bothered about my issues and disconected the call abruptly. My airtel prepaid no is [protected] took on the name of Mr. kiran please follow up this kindly .. phanindra.

I have airtel prepaid sim [protected] from last almost 2 years. i have some family issues so i want details of incoming outgoing calls from my sim . it was issued on my fathers name Amrik Singh .please send it on my email id [protected]@gmail.com.I shall be very thankful to you .

4g is worseI than all. donot buy airtel 4g Sir, I had taken a Airtel 4g connection [protected] for my home use. It worked for 4 days then stopped completely. I complained to their customer care. Airtel customer care should be renamed AIRTEL customer DOESN'T CARE. All they do is make you hold the lines and after a longtime will again give you the same number you called on to make a complaint. Anyway after many calls their technician came. They said they cant do anything as there is no network in the area. I want my money refunded as it is their fault. Please note NEVER BUY AIRTEL. Worst possible customer care.

Dear Sir, Our Airtel 4G LTE stopped functioning from 16th March and I registered a complaint on 17th March for the 4G LTE number[protected], vide complaint number[protected]. It has been 10 days and the issue is still unresolved. We have a absolutely heavy dependence on this internet connection since my wife works from home so that our children are attended to. Now with the connectivity not working, it has completely turned our life upside down since both o[censored]s have to go to office. We have explained our predicament atleast 15 times to Airtel but they do not seem to acknowledge and resolve the issue. The following people from Airtel have been contacted through their call center: Rafi, Saurabh, Irfan and finally Biju who was the manager mentioned that he cannot do anything about the issue and we have to just wait for it to be resolved. Ram Nivas visited our place on 25th March citing that he is a network technician and that the issue would be resolved today (27th March). While we had intermitted connectivity till 4 PM today (27th March), we are fully disconnected with no internet now. All pleads and requests to Airtel is just falling on deaf ears as there is no one taking accountability to get this issue resolved. We are struggling very badly to manage both our personal lives and professional lives due to this issue. We have ended up using a great deal o[censored]nplanned internet hours from our mobiles so that some work happens which has now lead to absolutely high mobile bills. My sincere request is for the court to intervene and help get the issue resolved so that we can get back to our normal schedules. Thanking you, Sharat Dayananda and Mythreyi Mudigonda

I have been using the Airtel prepaid services for more than one year, it was all good before these three - four months.When frequent call drops started to happen, facing a lot of difficulties in calling someone as there is no network in the phone .Not even this i am getting a lot of trouble because of the network problem, it always says your mobile is switch off, due to this i suffered a huge loss. Even i find difficulties to get the clear...

Mai Ram Roop meena Sir, i am using airteairtel compaany prepaid connectiion with number [protected] i want to know the sms incoming outgoing and missed call details and call duratiotion time for this time month DECEMBER 2014 & FEBRUARY 2015 lts very urgentso help me you send as soon as posible Plz send my details to my . email.id :[protected]@gmail.com Thanking you. Name Ram Roop Meena

I am an engineering student who got a connection which was needed temporarily after me informing airtel Internet provider person in my place.My airtel number[protected]_tn is not disconnected insipte of me being informed personally by the airtel person who provided me the connection.I am not living in the provided address for about three months and now i received a call from a rude airtel person in chennai saying that the connection is still active and i need to pay around 5000 else they will file a complaint against me.If the connection is still active why did they inform me that they will disconnect my connection i am very unhappy with the services and i need a proper solution for my problem.

Hi, the complaint Reference No.59363947 raised for Airtel mobile network coverage issue. Previously also we raised multiple complaints, the Airtel team simply closed without any resolution & they never treat it as priority though many people complained for the same. Please see the attached proof. Thanks, Jagadeesh

Hello, I have taken one new Sim a month ago yet to get activate and also raised complaint on 23rd March 2015 and compliant number is PO[protected] but nothing happened hence I would request you to re-pay my money and don cheat Valuable customers like us where my entire family are passionate about Airtel. Secondly poor response from Mysore KD road outlet associte Naveen and also customer care. My Airtel Number is [protected]. When you failed to provide these kind of services you should tell us intially so that we wont waste our time like waiting for a month like mad. Regards, Shashidhar Alternative contact number [protected]

Dear Service executive, I have been chasing behind airtel DTH team since 1 week and cant get them to re setup my existing airtel set up box. One of them actually attended the problem but left in a hurry without fully fixing my request! Kindly help me find a airtel dth service agent to fix my problem Regards Rajesh. N M

Hi, I got this new postpaid airtel number [protected] activated on 24th march 2015. It was working fine till yesterday 7:00 pm. After that all of a sudden network went off. I have tried restarting my phone. Then switched off and re-inserted the sim card. But no outcome of all those efforts. I am completely dissapointed. I don't know on which number to contact customer care from my other network number or if there is any email Id, kindly let me know. Regards, Shaurabh Prakash [protected]@gmail.com [protected]

I have paid cash on Airtel shop and i have required payment receipt for the month of February 15. I have asked to Airtel shop customers but not given. Pl send the receipt of Rs-1200/- which i have paid. Name-Arjunbhai K Vasava Mo-[protected]

when i cheek the special offer on this no.[protected] then I recharge with 76 rupees. the offer is in 76 repees u got 2g data with 1gb. but i got 1gb data but do not got a 2g speed . i also complaint in airtel costomer care and the technisian say that your complain is registerbut nothing do it. my contect no. [protected]

Hi, Have some courtesy to reply atleast Sent from my iPhone On 25-Mar-2015, at 8:24 pm, Manish Jagdev <[protected]@yahoo.co.in> wrote: Am still waiting for my number to be activated, what are you guys doing about this ? Sent from my iPhone On 24-Mar-2015, at 5:34 pm, appellate.[protected]@in.airtel.com wrote: Dear Mr. Manish, This is in reference to your e-mail dated 24th March 2015 regarding the service issue for your airtel mobile number [protected]. Basis our discussion, we would like to inform you that we are forwarding you issue to the concerned department and we will updated you regarding the same once we get the revert regarding the same. Airtel appreciates your business and always welcomes your suggestions/feedback. Your response will help us to enhance your experience with airtel. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Preeti Sharma bharti airtel limited [protected]Original Message[protected] From: [protected]@yahoo.co.in To: appellate.[protected]@in.airtel.com Cc: Sent: 24/03/2015 04:11:49 PM Subject: Re: [protected]- PATHETIC CUSTOMER SERVICE AT STORES My issue is yet not resolved, how can you write that the issue has been addressed. Sonam we spoke in the morning and you told me that you will call back in another 20 30 mins, still waiting for the same. Have told you that went to sector 5 store salt lake kolkata and my number is yet no working, sim no is[protected]. Waiting for wonderful service experience which you have mentioned in you reply, hope i do experience it some day. R's Manish Sent from my iPhone On 24-Mar-2015, at 1:20 pm, appellate.[protected]@in.airtel.com wrote: Dear Customer, This is in reference to your email dated 24th March, 2015 regarding offers for your airtel mobile number [protected]. Basis our discussion, we would like to inform you that your issue has been addressed. We request you to kindly share Sim number and airtel relationship store details.so that we can assist you suitably. We completely comprehend your viewpoint and sincerely apologize for the difficulty caused to you. We wish to assure you that we have registered your feedback and would be working to ensure that this is incorporate in our service delivery in future. We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delight by our inimitable approach. Further, your feedback regarding airtel service has been capture and necessary action will be initiated against the same. However, we regret the infeasibility to share the details of the action taken as the same will be internal. We thank you for taking out the time to voice your concern. At airtel, we believe that our customer's feedback helps us improvise our services. Airtel regrets for the inconvenience caused. Please do write in for any further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services Yours sincerely Sonam Tyagi bharti airtel limited Updating the entire conversation with airtel representative... Hope now they listen and help me [protected]Original Message[protected] From: [protected]@yahoo.co.in To: appellate.[protected]@in.airtel.com Cc: Sent: 24/03/2015 09:56:30 AM Subject: [protected]- pathetic customer service at stores Hello, visited your Airtel showroom on 21st march'15 in city centre 1 kolkata and experienced the most pathetic customer service of my lifetime Walked into the showroom asked for token denied, the security guard just asked me to walkin at the outet counter. When contacted Mr sandip at frontdesk and told him that i want my punjab SiM, which was lost yesterday, he asked me take token and speak to another customer care. Again went for the token then Mr Nildari, in another security inform, asked the token attendant that do not issue the token, as Punjab SIM is not available. When asked to help they rudely responded that how we can help if SIM is not available. Have asked them to contact anothet stores for the same, then suddenly and in a most annoying tone mr sandip and nildari, have asked me to take the token and speak to the customer care. Then went to Mr Provesh he was as predicted asked for the documents and asked me to wait for 24 hours and then the same security guard Nildari came and told Provesh that we do not have SIM, then with his blunt reply he told me that then why u came here, when we already told u that we do not have SiM. Then with a little raise of my voice Provesh tried contacted another stores, but did nit get any luck, obviously with such nonsense processes and customer care, this what is expected out of Airtel. Finally asked to visit sector 5 store in kolkata and they issued me the SIM, however still waiting for the number to be active since Saturday 22nd march'15. Fed up with the service of airtel just waiting for inter circle mnp, definitely switch my service provider R's Manish jagdev [protected] Sent from my iPhone Sent from my iPhone This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

This is for kind information that we have started new venture and your airtel signal is very weak and all our phones goes out of reach once we enter the premises as mentioned above. The three numbers opearting are [protected] [protected] [protected] we want company to install the device at our office so that our phones starts functioning normally. Rakeesh Mundhra

1. Airtel connection no. [protected] is used by my wife (My daughter being in SBI we formed a group, my daughter, me & my wife) . She received call from your airtel customer service offering free caller tune (in January). As the voice from caller was not clear she gave consent for the same. On coming to know it was free only for month but chargeable from month onwards, we requested for cancelling it on the same day. I was told that same would be cancelled next month and amount will be deducted in that months bill. I did not get Feb bill so nothing was clear in this regards. 2. I received this months bill (Mar.15) of Rs. 585.40 ( including Rs.466.66 of last month). I contacted Airtel’s customers care services and brought to his notice in this regards. I was told that an amount for caller tune would be deducted from my bill. 4. Through my e-mail I brought to notice the notice of the Airtel that It was not clear whether the caller tune amount was deducted or not from my bill. I received blunt & arrogant reply stating that I have to Pay the bill of as the account was deactivated and that the will look into matter. 5. I paid the bill and informed the telcom accordingly through e-mail. To my surprise, I received following reply: “For the above mentioned mobile number outstanding amount is reflecting as zero. Hence I am unable to process deduct the amount of Rs. 280/-. Kindly write us back after the next bill generation 08/04/2015.” 6. I again persist whether they would deduct the said amount? On this I received following reply: “I regret to inform you that I am unable to process your request as the above mentioned number is reflecting under the corporate responsibility of M/s State Bank Of India. Hence, As per the process I would request you to kindly forward your request in an attachment of your company letter head along with the seal and signature of the authorized person, enabling me to do the needful. Requesting for your kind cooperation in this regard.” Is it not absurd, that while marketing hello tune they did not contact SBI, now that when I am asking for refund for the amount, the corporate responsibility comes in picture. The matters is so simple that I refused accepting caller tune, I was told that the amount will be deducted, but the amount is charged in my bill and they are still reluctant to spell out about deduction and giving all sorts of flimsy pretexts. Please see that justice is done to me and the culprits are brought to the book. There may be many such cases.

I have requested to port my number from bsnl to airtel, (UPC: BA385717) due to week bsnl signal in my area. I got an SMS on alternate number that airtel SIM is activated and to dial 59059 for tele-verification and my previous SIM stopped working. The new SIM still says 'unregistered-SIM', so I cannot dial the number for tele-verification. I was told the no-service period will only be for 2 hours during midnight but I am disconnected for past 30 hours. My business transactions were delayed as OTP's are sent to this number which is now blocked on both providers. I have raised complaint OT[protected] with the airtel customer care (where they again promise response in 2hours but took 12 hours to reply) and they closed the case asking me again to dial 59059 for tele-verification without bother to check that I cannot make dial from an 'Unregistered-SIM'. Very irresponsible behavior, if they cannot meet their promised time frame of 2 hours, at-least have courtesy of intimating when it will be resolved. If such behavior continues, there is no point in paying premium rates for Airtel, I can as well go for cheaper plans in other providers.

On Mar 12 i got an SMS from airtel that if i recharge with Rs.95 will get Rs.95=1 GB and validity is 28 days. And also they have mentioned that the offer is valid till 6-Apr-2015. I recharge today dated 26-Mar-2015 with 95 rupees and only 200MB data has been added to my account. I made a call to customer care and they responded as that the offer is not available now so they have credited only 200MB data. If the offer is not available the recharge should not be accepted and why should they send the SMS that the offer is valid till 6-April-2015. For 95 rupees they have just credited 200MB with a validity of 12 days I would like to raise a complaint on this. Kindly take it ahead and make a necessary action on this.

Hi Team Attached Below The conversation Dear Mr. Kantharaj V, This is in reference to your email dated 25th March 2014 regarding service issue and feedback for your airtel mobile number [protected]. Airtel regret the inconvenience caused to you. We would like to inform you that we have noted your feedback regarding misbehavior from one of the executive and would like to assure you that appropriate action would be initiated against the executive, but as this is an internal issue, so we would not be able to disclose the action initiated. Further we have forwarded the feedback shared from your end to the concerned department. At airtel, we value our customer¿s feedback. We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one. It is always important for us to hear how customers react to all aspects of our services. Strong customer feedback like yours helps us continue to improve the service we provide, and we appreciate the time you took to write to us. At airtel, we value our customers feedback. We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one. We look forward to your continued support. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Vikrant Ahlawat bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 25/03/2015 03:36:08 PM Subject: Worst service Hi Team, I am writing down my worst experience in your service, Name-Kantharaj Number-[protected] Concern- related to Bill break up 1- I called up your customer care on 24 Mar 2015 5:59pm received by Mr Rishi Kumar spoke around 2mins and call disconnected by him with abuse word ( NI YAMMA PETRA) I need an explanation y did this word used against me ??? 2- second call picked by a lady, asked her to transfer the call senior authority she dined was putting me on mute/hold unnecessarily without informing me finally call disconnected by her. 3- 3rd call picked by Mr vishal even this time as well same as previous call disconnected. 4- some how got connected to senior authority Miss Sushma She assured me I'll be updated within 24 hours . Considering above instances I don't want to continue your service and am going file a complaint against this as my brother is an lawyer and I'll take this issue to to possible higher ends, even I do work for telecom domain as HR. I never come across this kind of pathetic service am not sure how do you people serve other customers I was with Vodafone thinking that Airtel is wonder in service I switched to you guys but my experience in Spanish of 3 months but it's amazing good keep going on the same!!! My request to you guys help me out to switch out from your service. Regards Kantharaj

I was delivered a 4G sim in order to swap it with my older 3G sim, after the 3 G sim conversion process started my 3g sim ot deactivated and 4G sim also is not working yet. They claimed the 4g sim would be activated within 1 hour, it has been 24 hours none of my sim is working. Basically they did not even activate my 4G sim and deactivated the older 3G one already. First they bug you to deliver the 4Gsim at your place, then they bug you to...