Airtel Complaints & Reviews

Airtel has offered CUG plans to our company when taking the connection they offered us 17 packs for 399 plan but after the numbr is activated they told there is issue with system and 14 packs are activated. the same response we are hearing from last 5 months from them . Now they put a new story saying i[censored] take a new connection you will get 17 packs . But when we went to airtel store for taking CUG plan . we are getting 14 packs only. When we visted the sales person (Airtel) who offered us. he is saying i dont know u check with customer care. This is ongoing issue from last 5 months. Really Airtel is very least bothered about customer . Please we need to take some action on this. i can be reached on +[protected].

Dear Sir I have a broadband connection with ID [protected] and land line no. [protected] and this connection is dead since 4 days. I have contacted your help line no. And asked to rectify the problem but all the commitment have been failed. Today I asked a senior executive Mr. Akshay also and he was also unable to give any commitment and he also refused to give his direct no. I don’t know to whom I should write this complaint. If you are the right person than please get it rectified and you are not the correct person than forward this mail to correct person. Presently I am surprised to get such pathetic service and response from AIRTEL. Please don’t forget ‘A satisfied customer will create your two customers and a unsatisfied customer will destroy your 10 satisfied customers. God bless you Alka Jauhari [protected]

Dear sir, I did online recharge of Rs 449 for my 3G, but unfortunately the last number of mobile number has been entered wrongly. My actual number is [protected], but the recharge was done to [protected]. Kindly do help me to resolve the issue and the payment was also processed from my bank end. Thanks regards, Valli

My customer ID is [protected]. I am not using my connection from last 1 year properly as iam out of station. On August i got a call from your customer care representative that if i recharge for Rs 2235 ill get 6+4 month on on my existing Mega plan(Rs370/month).To avoid connection break i took that plan and taken that offer. But after 3months my balance is Rs 24 on contacting customer care they told me that thier are several add on package activated on my account which i never requsted for.Surprisingly all that package was activated on 31st Aug 2014.I did not receive any confirmation meassage regarding the activation of any additional package and as iam not using my televeison so no request was made from my side. In addition i have pulled out my custmised phone bill and i confirmed no call was made.Why i would need additional channel if am not using it, i just got it recharged so that service cannot be discontinued. You can even check localy that iam out of station from last 1 yr or so only ocasinoly visiting the house. I got very poor response in writing by airtel representative.He offered the compensation for Rs 350. He also confirmed that no such plans were availaible /not actvativate.While on 31st August same guy who offered me that plan called me up for the confirmation of the offer.Whom to belive in this case? Now your customer care is not even responding this is as serious harassment and cheating to customer. Poor reponse and cheating is never expected from company who is known for good service and customer care. |

Hello All, I have been complaining about the network coverage issue in my area and also frequent call disconnection. I have tried calling customer care and they were creating case and closing on their own but no proper update.Below are the list of case created for this issue by Airtel customer care. I am facing this issue from last June since i have been moved into this area. Myself and my friends in this area all are facing this issue if want i can provide all numbers who are all facing this same issue. I am paying my postpaid bills properly even though no quality of network. Case Created with Airtel Customer Care: 58945965 59677599

The data connection provided does not work half of the time due to issues unresolved for the last 4 months.i get no speed for surfing even kindly look into this matter and solve it within 24 hours otherwise i will be forced to lodge a complain in police station of taking rental and of making fake promises when i had a talk with the executive he took no effort to solve the matter kindly solve it otherwise this time im going to take a serious step to get my rental fee back

dear sir/ madam I have recharged through net banking for net data, bank transaction was successful. But I didn't received the net data. Detail given below: name - PRAVEEN KUMAR VAISHANV mobile no. - [protected] date of recharge - 30/12/2014, time - 3.15 pm Transaction through - STATE BANK OF BIKANER AND JAIPUR amount - 255/-(TWO HUNDRED FIFTY FIVE), for- 1 (ONE) GB, 28 DAYS, 3G DATA transaction no. & bank's statement - 30-Dec[protected]Dec-2014) TO TRANSFERINB Airtel AIRTEL_RECHARGE Paym BSBJ[protected]IG00JPCDK8 TRANSFER TO[protected] INTERNET BANKING TRANS 255.00 But I neither received 3G DATA nor Refund into my bank account. I HAVE CONTACTED SO MANY TIMES TO THE CUSTOMER CARE CENTER BUT STILL NOTHING GIVEN SATISFIED REPLY FROM THERE. PLEASE TAKE NECESSARY ACTION. YOURS PRAVEEN KUMAR VAISHANV 24, SUBHASH NAGAR "A", PALI (RAJASTHAN) PIN 306401 CONTACT NO. [protected]

This is to bring to the notice of the company that constantly rising prices of airtel internet are making consumers unhappy and unsatisfied with airtel connection, which makes people like me, not getting internet balance recharged at all and looking for alternatives to aitel. I use around 100 mb a month and it feels completely wastage of money to get 1gb recharged and spend around 198rs when my 900 gb will anyways go waste. And its not just the problem faced by one person, many are facing this same issue, just that no one wants to take time out to report it to you. My request is to please introduce such internet packs which can cater to the needs of such people who are not capable of spending around 200 bucks for internet which they cannot even use completely and a huge amount of data goes waste. Please introduce some internet packs on reasonable prices (which might have low amount of data), have validity of at least a month or otherwise increasing the validity of the present packs. Thank you.

I APPROACHED AIRTEL RELATIONSHIP OFFICE LOBBYOF ASANSOL WEST BENGAL, TO REQUEST THEM TO HELP ME IN DE-ACTIVATING MY POSTPAID CONNECTION NUMBER [protected] OR CONVERT IT TO PRE-PAID CONNECTION OF WEST BENGAL - ASANSOL, BUT THEY ARE NOT INTERESTED TO HELP US OR BEHAVE PROPERLY WITH CUSTOMER. WE HAVE TO WAIT FOR A LONG TIME TO GET THE CHANCE OF MEETING THEM. WHICH IS OFCOURSE OF NO USE. LAID BACK ATTITUDE. THEY ASKED ME TO GO TO VIZAG & GET YOUR CONNECTION DE-ACTIVATED WE CANT DO ANYTHING FROM HERE. THEREFORE I REQUEST YOU TO STOP MY CONNECTION WITH IMMIDIATE EFFECT, I NO LONGER REQUIRE THERE SERVICE. THANKS & REGARDS MRINAL K BOSE [protected]@gmail.com

sir i am using Airtel prepaid connection now i want to deactivate it immediately, contacting airtel customer care they told there is no option to deactivate prepaid number.only solution is to keep the sim out of handset without using for three months.i want to disconect my connection immediatelly my mobile no is[protected]

Hi I am shiv kumar Choudhary, I am using airtel mobile service last 8-10 months and my mobile number is [protected]. Actually by airtel activate internet pack (1.5GB) on apr 2014 without inform me. So I have paid (internet pack) charges. Two day ago I have seen this service enable for me so I have complained to customer care. Customer care person blame me you have activated this pack but I told him if I activated then why I have not used this service then no reply from his side. Now I want airtel should return my money which I paying last 8 months or adjust with my pending bill amount. If airtel is not agreed with me then I want to take legal action against him. Kindly help me on this. Regards, Shiv MOB:[protected]

Dear Sir/Madam,
I Have been using airtel prepaid with number [protected] since 7 years.Two months back i have received a call from airtel customer care excutive named pallvi her number [protected] and another call from mr.arjun his number [protected] and they asked me to migrate to post paid of Rs.299/-Plan and they said that first 500 local mintus will be free and after that the call charges will be 40paisa per minute.but they have charged 50 paisa per minute after completion of free minutes, 10 days back i have given a complaint to airtel customer care and i have also called the 4 times ref complaint No:471614 but without rectifying my problem they have closed the complaint.Kindly do need full.
Regards,
Srinivasarao
[protected]

I had request to change my broadband no [protected] from postpaid to prepaid on 13-dec-2014 at borivali s.v.road gallary. I had given all my require document and paid balance bill amount also and he had given me a new sim. Aftef one week I again visit the gallary because my changing process was not on process.He had told me it wii change with in two day but it was not done. On 3rd Jan I again visit the gallary. he had given me a no [protected] told call me tomorrow It will be done. On the next day I call him he said ok ijust check and call you with in two min. Then after he didn't call me and if I call he didn't pick up my phone even I massage him also but he didn't reply. One momth is almost complete but my postpaid no is not change in to prepaid.my service change order no.[protected] for airtel mobile [protected].

i am facing a severe connectivity problem from last month, i have complaint several times personally at airtel office but none is there to help or even listen .due to this a lot of my work get hampered and losses are occurred .i just want to get my issue checked i have got 2 connections but both of them are always down. phone number[protected], 422083 Address- badrika motors allahabad road nh7 Contact no- [protected] please do the needy

My mobile No is [protected]. I have recharged my mobile on 1GB 3G net package on 15.12.2014 for 28 days and expired on 11.01.2015. I recharged my talk time on 30.12.2014 for Rs.180/- for 28 days validity. Yesterday i have noticed that my net balance is become 0.00. Therefore i have recharged 1GB 3G net package for Rs.197/- at 10.29 p.m. Today morning i call my friend for a urgent issue, your network informed that there is no balance to make a call. I am very shocked to hear this msg. Why my main balance cut with out any prior msg. If my net pack expires due to reach of limit, the company should also be automatically cut my net usage like main balance.Here no persons are allowed after their main balance is become Rs.0. The net package are also be treated like the talk time account is correct and reasonable. I contact today to the customer care service and asked this issue.The service persons are simply asked my problem and just replied with their terms & conditions. This is ridiculous and stupid procedure followed with the customer service. Whenever a customer contact with their complaint, the company should consider their problem or any other issues and any of the valid points are being stated are to be rectified. THEREFORE I REQUEST TO REVERSE THE DEDUCTION MADE FROM ME IMMEDIATELY.

Dear sir, i have purchase a airtel sim card number [protected] (5month) before but my mobile is missing i am get in to micro sim from srivilliputtur ajmal agency. next 1month used this sim card next some days barred my number i call customer care her said sumbitted my prove i sumbitted my proof to srivilliputtur ajmal agency but they does not release my number, i am again and again calling customer care and go seeing show room no any response...

Despite requesting for service in English, I keep getting connected to reps who only speak English. If you do not have English speaking, do not offer the service. Airtel offers the option of getting service reps in English and then give you a Hindi or Marathi speaking representative. When you ask for this from the reps, you have to wait for 10 minutes on hold until some responds. The Airtel service is really not up to mark

I have my airtel post paid no [protected] and at month nov-2014 I was used service roaming 75/m I paid it in my dec bill I got that it is continuously added in Jan-2015 and when I asked to stop then Care replied me to that will also added in your next bill feb-2015 when I told to care to revert my charges except nov-2014 they told me not possible but they never informed me for the plan will continuously added to bill I think that roaming plan is only for month plan so that they never informed me and when I going to stop I there are three month of roaming charges added to my account.
What is this company never given me information for such continuous plan and from the care such a bad peoples sit there taking badly only replying no not possible but airtel need to inform me the plan and continuation time need to confirm

I hold airtel no. # [protected] and [protected] since 2010 under advance rental plan of 700/= for 2 years and now suddenly i get a bill in which airtel charges monthly rental plan 298/= + tax instead of advance rental. I have not received any information from airtel regarding the disclosure of such advance rental plan. Now yesterday i visit airtel express store and they are not ready to hear my problem, as they just said that we can't...

Respected Sir, This is to bring you kind notice i have taken Port to Airtel from IDEA Network, The Detail are below: Name : Manoj Nandkishor Singh Mobile No :[protected] Ported : Idea to Airtel Alternate Mobile No : [protected], [protected] This is to bring you kind notice I have been taken PORT to Airtel recently, but the Service of the Airtel CUSTOMER CARE is Not been GOOD or able to resolve my TECHNICAL PROBLEM, Since last 24 hours i have been continue tried to get my MOBILE ACTIVATE BLACKBERRY SERVICE on [protected], but No one can able to put thing in Right Direction & nor even ready to registered my complain when requested to forward my issue. I have even tried to get connected on 7070 since Blackberry Customer care also could not resolve my Problem to activate my BBM Services, though I have released my PIN from IDEA also. When tried to Speak from my Airtel alternative MOBILE NO [protected] the customer care have talk arrogantly & MY CALL IS BLOCK to TALK NOW CUSTOMER CARE for Further more call cannot be done to register my COMPLAIN for the Matter of Service related to PORTED NO [protected] /, This is what I felt very sad & felt I have made Blunder mistake to have port to AIREL. I am just writing this mail to bring your kind notice how is the SERVICE is been given my your CUSTOMER CARE EX that even I CANT SPEAK or Make Register my further complain to 121 or 198 from my MOBILE NO [protected]. For your ref You can very verify & confirm the How many time I have call & why the MY CALL IS BLOCK to CUSTOMER CARE from [protected] . Since my all connectivity of MAIL & MESSENGER is not activate on [protected] I am losing my value service which have tunised my image in business for delay in response to all quarry from my customer. Kindly confirm if matter cannot be resolve I have to forced to stopped all SERVICE of AIRTEL what I am using in my end. Awaiting for your early reply. Regards, Manoj Singh [protected] [protected] Note : I have tried to speak [protected] from my, it say it invalid Call.