I done recharge of 6th September after received a message and message is "for you! Rs198=2GB 2G Unlimited data for 28 days on airtel. But I got 1.2 GB then i called 198 costumer care and i told my problem ...he said to me, after a hour all remaining benefit transfer in ur number... but not responding after 3-4 day then i call back in 198 ...then i shocked because all customer care said to me sorry sir, no any type of benefit on your number... then i requested to him for complain but all of costumer care no taken my complain.and just disconnect my phone.
Complaint marked as Resolved sir my number is 9163643252 ... i call on 198 upto 5- 6 times..but everyone said to me tranfer ur call to my senior.. and one of them said to me, sir i transfer 67 rupees in ur account but i told him, according to infomation plz return my net balance then not responding and disconnect my phone...
Recharge description:- 11:18AM, MRP: Rs 198.00 And TransID 55131355.
Airtel customer support has been notified about the posted complaint.
This is with reference to your post dated 12 Sep. 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
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