Airtel Complaints & Reviews

hi i am Ravina shah, my mobile number is [protected], i am airtel customer since many years. since 3 days my net is not working properly, i called customer care executive but they started arguing with me saying that there is no probl from our end instead of trying to know what problem i m facing... i am fed up with this company, they are proving as if i am lier ... they ruined my diwali and my new year... please help me in resolving this matter i lost my around 30 rs in just calling the customer care executive and at the end the customer care executive are arguing with me instead of listening my problems...and even i recharged my mobile net with around 170 rs and my net is not working...

I have 8 Lines of Landline No. In all they call for Top-up or Broadband. We clearly say no to them. They activate it. We have given them to change the plan details. They took request for Cancellation of the Extra Services. Now getting call stating we will cancel the line. Where as we have given the request for cancellation of all extra services and give refund to us. Have informed Appeallate team since August 21. STill not even one complaint is been resolved. Need to file a Case of Airtel . I have around 200 E-Mail as proof with me. They say different and do thin differently. I have so many problem with Airtel. Once they call can speak. Typing is waste of time. All number having so mnay issues of plan chnage, extra service activites, refund related, plan reversal, wrong decativating of service. The Airtel compnay is best for Rural areas not for City in Chennai. Have been in touch for more then 2 months. No problem is being solved. They are increasing my problem only.

Sir,

My mobile no. Is [protected]. My no. Is ported as on[protected] from Vodafone to airtel. coz of best intconnection. But since 9th of October to till date I have not taken best service of Airtel Internet. i complained many times to customer care executive but no one take it serious and could not solve my problem. Sir, this is humble request to you please check my data service and give me feedback as soon as possible.

Dear Sir, I'm loaded caller tune for my airtel prepaid mobile no [protected] but it has not been loaded on my no. So I contact to airtel customer care Executive on 198. But I don't get solution from there and he cut my phone call without resolve my problem. Balance has been deducted from my SIM balance. So, Plz solve my problem.

Today i have sent 14 nos. local SMS Diwali Wishes to my friends. @ that time my Balance was 55.26 rs./- after sending 16 SMS & rechecked my balance & found 26.26 rs/- against 39.26 rs. Extra deducted amount 13/- rs. will be refund to my acount no. [protected] on war footing basis. Note : 1) As per your norms per SMS charge is 1 rs./- 2) I m not Satisfaction due to u have deduct balance with wrong procedure again & again... Who is responsible for this ? Regards, Rajeshgouda

I was recharging my mobile via paytm on 17th oct. i got the confirmation message after 8 hours stating that your mobile has been recharge. I switched on my data network, but within few mins my blalanced was zero. Than i called to AIRTEL they said data network plan is not activated on your number. But ihave message and mail from my bank saying that 149 rupees deducted from your account. Paytm didn't recharged my number band has done their job. Can i know that where is money gone. Please contact me on my cell [protected]

Hello,

I have made a phone call to a local mobile no. ([protected]) at 21:05 pm . The call duration was 7 mins approx . My balance was 209 rs prior to this phone call, and after the call the balance has reduced to 105 rs . I want to understand why 100rs was deducted from my account for a local call & that too just 7 mins call duration. The local no. that i have called belongs to Mr. Sinkar for any verification .
I request you to kindly look into tghe matter & solve this issue.
Thanks & regards,
Shirish

My Airtel 4G LTE connection is [protected]. I have given my connection closure request on 24th June 2014 against SR no. 58645436. It has been 5 month but the connection is closure and Airtel is keep debiting charges(> Rs 3K per month) from my credit card. Once this fraud came to my notice, I started following up with Airtel but there is no progress instead the charges are keep being deducted till today. I have escalated this matter to all possible channels. Interesting to notice that they promise to get response in 24hrs but the reality is hopeless. They will delay closure connect all possible ways and keep charging from your credit card. If you raise complain, they will never commit about resolution date. I am victim of Airtel 4G LTE connection.Airtel service and support is fraud including data speed. The Airtel executives are lazy, insensitive and unprofessional. My personal recommendation is to be careful with Airtel.

I applied to recharge 3g service and after paying money through yes bank
Net banking, airtel site was showing a message that my bank declined to pay
Due to some error, so i tried it 2 times more.

So totally after trying 3time with some error message, i stopped and checked
My bank account and found that all 3 times amount has been deducted from my
Bank account but nothing recharged.

My phone numberis [protected] and i recharged it 3 times for
Rs 141 500mb
Rs 255 1gb
Rs 255 1gb

I did submit my online complaint at company's need help website with ref no.
Pr[protected] but no response came, which they claim to respond w/in 2 hours.

I want my money back as soon as possible and if possibe x10 times for their
Ridiculous service.

Regards
Prakash chandnani

i have lost my phone in pune which has a airtel postpaid connection:[protected] on tuesday. since that time i am trying to get my number blocked but neither the customer care nor the store outlet anywhere in pune and in delhi helping me out.As per the suggestion from tilak road pune outlet i sent my brotther in delhi to karol bag airtel store to get my sim blocked and get a dulicate sim but the store representative didnt respond. I have sent him my photo and id proof on mail but the store peoplr wanted me to come there to issue the duplicate sim and to block the sim. I was ready to mail him the NOC from my side and to provide them the complain/for copy but they didnt respond. It is not possible for me to go back to delhi and get a new sim but they are not helping me out.

-My AIRTEL connection no=[protected] though this no belongs to chandigarh I'm in Chennai during this Deepavali season- - That Airtel without my request or instructions deducted Rs 35.00 from my talk time on sprdfunsnake. -and the promo code=116962- - I don't want this service and neither I ordered this service - -please make AIRTEL to refund my Rs35.00 Talktime to me. immediately - - AIRTEL may Be penalised for causing mental disturbance to helpless consumer like me- Thank you -K NARAYANAN [protected] -

hii sir, i am using your postpaid number [protected], last time i active the internet pack 199rs.I called to your Customer Care I said him plz active the 199rs internet pack, he said it will be active within 4 hrs.whatever i use net after 12 hrs.after 3 days i checked that i have not internet pack then i called to your customer care again .he said 200mb data plan have been activated, he said it is fault of our executive so when you would get bill you have to say regarding this problem.your excess amount would be waived.but now i received bill amount of 3000 including internet use without activate plan.i have called to your customer care again and again.due to bill, outgoing of my connection have disconnected.please solve my this problem bcoz it is not my fault it is your fault .i have call recording regarding discussion of your executive.please waive the excess amount.i cannot pay this amount Thanks sir

After many fights with Airtel finally decided to cancel my post paid connection.Every time when I request for cancellation they come up with new offers and some discounts. Finally fed up and decided to cancel but as the number was spread among all the friends and official documents thought to keep the number without any change and can use alternate service provider. As to migrate from post paid to prepaid as requested by the customer care executive visited their outlet at Electronic city, Bangalore on 17th October and given a request and collected the prepaid sim card. On 21st i called their customer executive they took a complaint and said will revert back in 24hours. Never turned up/On 22nd called up them again but he promised by 12 midnight will get it activated. Called up again after 12 Initially the person who picked said he would transfer the line to his manager and holded for half an hour and routed to some one but he never spoke me but i could hear some people speaking at the background. I disconnected and called up again and at this time the executive replied it is under process. I told him the whole story happened in between but again same thing happened he disconnected the call. Called up again as sooner one of the executive responded, Immediately asked to transfer the call to any responsible person at Airtel he kept on hold for half an hour and said his higher officials are busy and would give me a call back and when i asked for the time that i can expect a call from them he said around 9 AM. when I asked if his managers are busy still 9 AM he just kept quite and put me on hold and said they are still busy.Today 23rd 10AM i called up their Nodal officer and explained the whole story she is asking me 3 more days to sort out the Issues. Do Airtel thinks all their customers are donkeys..?

Dear Sir I've recharged my mobile i.e., [protected] on[protected].I intend to do recharge for 1GB 3g data for month.I picked Rs.249/- on airtel website on the following link. https://pay.airtel.com/online-payments/prepaidResponse.do Which states 1GB 3g data for 30 days.But after payment I've got 27000 local seconds.When the same was inquired by customer care, I was politely rejected by the agent (MAYURI-SUPERVISOR) and I came to know that money was not refunded. In turn I was blamed that mistake is with me so they cannot refund amount.But when I questioned regarding options in site, I haven't got proper answer.Even though I was answered very POLITELY my money was not refunded.Hence I'm lodging complaint along with screen shot of the website. Please do the needful to justify my time and money wastage. RAJA SEKHAR TUMMALA [protected]

sir, i had done a minute pack on 15 /10/2014 which i saw at my mobile, that was in 38 rupees =80 minutes for 30 days, but when i activated it, i rechived msg about it that i got 60 minutes, valid for 5 days only. than i called customer care too much time and told them, they told me that after 24 hours it will be updated.than after finishing day 19/10/2014, all minutes are finished, and i did not get extra 24 days vallidity and 20 minutes.than they blocked my number to calling free customer care. i have lossed my 38 rupees, please help me sir, pls... vikrant...[protected]

presently i am in canada and before coming here on 10th of sept I have given in writing to deactivate my no for some time till I returned from my foreign trip. This was done @ chennai, india and immediately my no was deactivated and assured that the no would be kept under SAFE CUSTODY TILL I RETURNED. But this month I have been charged Rs182 and odd for not using the cell from 10th sept AN onwards where as promise was given that every month, only Rs 50 would be deducted. I was not able to open the bill sent to me by email [protected]@yahoo.com as OTP was required which is unusual. Since I have deacivated the no, how could it be possible for me to receive the OTP. Pl clarify before the bill payment date. KRISHNASWAMY. D

My post paid planned changed without informing me worst thing ever could happen to anybody. I don't wish to continue with Airtel anymore. I called to customer care people to ask why my plan changed that person is very rude. That call details are below, Raghavendra H S Manger 121 customer care Call ref: [protected] I don't wish to continue with airtel Thanks & Regards, Manjunath [protected]

we want to change [protected] number as a personal numbr from a company group no. spoke to customer care n as directed went to 2 airtel outlets fr atleast 7times, .but they r so reluctant n sarcastic, that our work is not done.one of the outlets mos reckless was situated in chandanagar.they just spend time over speaking time.anyways ur problem is we got no objection letter from, but they r saying draft should b in other way .how can one demand any person to draft as it is u want? man thing is whether company stamp s perfect r not? is ur employees r so perfect n drafting.finally we want to 1 thing, whether it can done r shall we leave airtel n go fr any other service.first train ur eployees how to receive customers properly n respond them properly.remember 1 thing artel is not only mobile services.we got so many. finally 1 thng airtel service is worst but signals is good for which reason we r continuing withairtel. thanking you

Sir, My mobile No. is [protected], An amount of Rs 65.00 has been deducted(21/10/2014, Tuesday, 8:11 Pm) by AT AIRINF, by merely removing an advertisement from the Google search home screen, Suddenly a message was pop up and showed you have activated Model video club service, so an amount 65.00 has been deducted (The total prepaid amount that I was). What is this...?????? is cheating to customer...you at least get it confirmed from the customer for any service or account deduction. Why no confirmation even sent to me, that I could stop any service before starting . This is a cheating to customer... Very bad...

failed to sumit KYC number disconnected & balance (1000 Rs ) unused. when customer representative impolite extremily ashmed to know that indias leading service providers representative can do this . itas rediculous AIRTELL ...and... Dear Sir/ Madan, I am using prepaid airtell sim with no (+91-[protected]) from last 6 years . and on 19.10.2014 airtell sent me a message to submit id proof with a photo . but I fail to do so due to some reason. On 20 .10.2014 my airtell services is disconnected at 9:30 p.m . next day I went airtell office with documents but they say they cann’t start the services again at that time a had a balance of 1000/_ Rs. What I want from you is their any provision if a customer is failed to submit it”s KYC to prepaid service provider the what about the previous balance ? why does is it not transferable ? please provide a legal document in support of your answer. Regards Dhirendra singh chauhan Mobile no [protected] .