Airtel Complaints & Reviews

On 30 Jul 2021 the signal for my Airtel mobile connection suddenly disappeared. I restarted my mobile but even then the signal was available only momentarily. I even changed the Sim 1 to Sim 2 but to no avail.

I called up Customer Support & they told me there was some fault in the Sim so I'd have to replace the Sim. Due to Lockdown restrictions, the nearby retail shops aren't open & I had to travel 7 kms to find an open Airtel Office in Pattambi. It was already 4:30 pm & I told them my problem.

The staff told me that as the documents submitted are in my wife's name so they won't replace the Sim without my wife being physically present. The KYC was already done & the Original Sim was also there & it was only required to take the same documents & give a duplicate Sim. It wasn't any case of a Missing Sim that I need to go through all the procedures as for a new Connection.

Moreover due to Covid Restrictions people are advised to not go outside unless absolutely necessary. It is so Unsafe to travel for more people & if you get infected by doing such, who's going to take the responsibility? So why the need for such formalities? In a digital age when a new Sim can be home delivered or can be done through Video call, why punish the Consumers by making them wander searching for the open offices & making them run around in the name o[censored]nnecessary formalities.

If their Sim is of faulty make then why should I bear the punishment for their deficiencies? Now because of Weekend Lockdown, their office won't open for 2 days. I have to wait for more than 2 days just to use my own Sim. I'm unable to get any OTP & I am missing so many personal & official calls & due to no mistake of mine.

This is totally a deficiency on their part & they should've provided a duplicate Sim when I visited their office or they should do a home delivery if they feel the need to see the person in real. This should fall under the purview o[censored]nfair Trade Practices.

Hello! You have initiated a payment of Rs.857.5 on Airtel Thanks App. [protected]. Please keep the txn id[protected] for future reference.

30 july 10:34PM amount rs 857.50

Sir yesterday I made a transaction for cylinder booking which was failed but amount debited and still not credited back
Also app doesn't contain failed transaction history
Kindly look into this matter
Reg. Mobile [protected]

I have port my number from vodafone to airtel on 7th June but televerification was not completed. Now the dealers/seller pf sim are saying that you can not retain your old number as televerification was not done.
I am using the number for last 9 years and is spread at all places of necessity.
I request airtel to resolve my query.

24/07/2021 was the date. My airtel # [protected]. I sent K1000.00 to a wrong and unregistered number [protected]. I want return/reverse of the money back into my Airtel Account.

At first there's a message sent to your mobile number that KYC has not yet been completed and if not done within 24hrs then your number will get simply blocked.
There's a phone number provided where you are asked to call. When you call that number, a person asks you to download an app " KYC Quick Support " from Google Play store, which is not the full name of that application. That app is used for screen sharing purpose and not for KYC. Then you're told to make a recharge of a least amount i.e., ₹19/- or ₹21/- through online mode. They simply view your card details though that screen sharing application and take all your money out from bank within a fraction of seconds.
Beware of such fraudulents. I've saved myself. Please stay aware.

I had ordered an Airtel Fastag for my vehicle KL54C644 on June 2, 2021 through Airtel App mapped to my mobile number [protected]. I had paid Rs. 450 for the Fastag.

I received an SMS on June 5 that the Fastag has been dispatched. After not getting the delivery for many days after this, I sent my first mail to [protected]@airtelbank.com on June 13, 2021 informing them of the same. They replied "We appreciate your Fastag purchase from Airtel Payments Bank. We would like to inform you that your request is under validation process. Post successful validation, the tag will be delivered to you in 14 working days. Further, please be informed that working days exclude 2nd Saturday, 4th Saturday, Sundays and designated bank holidays."

I kept raising the issue almost every day through additional mails. I have mailed them on June 15, 24, July 1, July 2 and many days after this. They always replied the same words, that I should wait more days. They also shared me the tracking details of DTDC (X[protected].

At 7:24 PM on July 2, 2021, they send me an SMS "Hello! Your FASTag for vehicle KL54C6444 has been delivered. Please go to FASTag section on MyAirtel app to activate your tag." I immediately and mailed also to Airtel informing them that the Fastag is actually not delivered, and kept informing them through mails and calls to Airtel Bank Helpline on July 2, 3, 4, 5, 7, 8, 14, 15, 16, 17, 18, 19, 20, 21, 23, 24, 26, 27, 28, and so on.
On July 4, 7, 8 and 14 they replied to me as “We would like to inform you that the shipment of FASTag hasn't been delivered due to the Covid-19 lockdown restrictions. Further, It will be delivered once the situation is normal.” I replied back to them stating that if Airtel accepts that the Fastag is not delivered, why is my Airtel App showing that it is delivered??? They never replied to this question.

From July onwards, they stated replying to me that “We would like to inform you that as per the system, tag has been successfully delivered on[protected] at the requested place as with consignment number X71693696.”

I have also raised complaints multiple times with DTDC, before and after they entered the courier as “delivered on July 2, 2021”. I have also raised a compliant on this forum on June 26, 2021 about DTDC not delivering this Fastag to me. So to escape further persecution, the DTDC staff has falsely punched in system that the courier is delivered on July 2, 2021, and Airtel has taken this as the proof that the Fastag is delivered, even though I have NOT RECEIVED the Fastag, and in spite of bringing this non-receipt of Fastag from as early as June 13, 2021 itelf, and not getting any help from DTDC or Airtel Bank, I have lost my Rs. 450, and added agony and frustration of continuously needing to complain to DTDC and Airtel.

On July 30, 2021, the Airtel Bank call executive called me for deactivation of Fastag because I have not received it. I pointedly asked her whether I will get full refund of Fastag money if I allow them to deactivate it. She told me “Yes, you will get the refund within 2-3 working days”. She was lying to me. Because right after I confirmed to her that they can deactivate the Fastag based on this promise, they send me a mail stating that as confirmed by me, the Fastag will be deactivated, and they will be refunding the SECURITY DEPOSIT amount of the Fastag. But the security deposit money if only Rs. 200, and the total amount I have paid is Rs. 450.

Requesting to help consumers like me get justice. Kindly help me get full refund of Rs. 450 because Airtel never delivered the Fastag to me, and I have been very proactive in bringing the issue of non-delivery to the Airtel Bank team, three weeks before the cheating of “delivered on July 2” happened. And they did not do anything at all to help me about this.

No recive money for bank account

Want to bring to your attention that in the Airtel App, it shows - Prime video has been claimed by me, but as for my knowledge, I have not subscribed.Therefore, I contacted Airtel customer service, they responded that I have claimed during the 2018 period, so I cannot ask now.

Point to be noted:

-After 2018, I moved to Vodafone for close to 3 years.
-Now in 2021 - new MPN generated back to Airtel hence...

Yesterday 28-july-2021, I found that Airtel has removed its 48Rs plan so now as a customer, we have to go for higher amount pack to keep our number activated. So I recharged with 79 something in morning and then in the afternoon sent a PORT sms to 1900, but my sms was showing NOT SENT. But in the evening I found that my Airtel slot showing emergency calls with no network. However network in my area is all good.
This must not be just a coincidence or corrupted sim. Don't know, whether Airtel don't want us to switch to another operator so blocked my sim intentionally.

I have been facing network outage and super slow speed network from past 1 week, it doesn't even load a page instantly. Please look into the issue

I am not receiving calls from some phone numbers how could i get a solution on this

I have created my account before one year and I am forgot ATM pin and details so I have to login please help

My no [protected] sms is not sand plz help me,

Hello,

My Airtel Sim No: [protected] is suddenly not showing signal and showing no services. From July 19 2021 its not showing the signal.

For your information am monthly recharging without fail.

So, kindly fix my issue as soon as possible.

Few months before I converted my number postpaid to prepaid. But I cannot recharge now. Incoming is working and on airtel app it shows number is active.

Paytm gives message : Please enter a valid airtel prepaid number

Gpay gives : Number could not be verified error

Airtel app shows only postpaid packs

Hi Support

My number is almost 10 year old number, I was coming to russia and recharged with 4999 pack of 27 June 2021 but later realised after checking more details that it doesn't covers russia so I bought another roaming pack 3998 for russia which cover russia and asked customer care to cancel 4999 pack . Also I was trying to check with customer support before recharging but it didn't worked . Airtel app didn't gave me any information about 4999 pack validity and countries covered, only information was that it is unlimited pack. I have screen shot for all this which I am writing here .

I landed in russia 28 June 2021 and realised 4999 pack got activated even after buying pack which work for russia and then now in app it is showing that 3998 pack also got activated and working but my number is blocked from last 3 days . There is no network issue, when I can calling anyone getting ivr that this number is blocked . Also I would like to mention that most of incoming calls where through voip call not through cellular network during 1st 10 days and caller id was hidden.

I got call from airtel, they asked me that they will call me back but no one called, I got sms that are you happy with resolution but I was not offered any resolution for anything .

I am sending this email before sending legal notice to fix my services on my number which is blocked now and revert money for pack added to my account

Regards
Swaraz
[protected]

I've ported my no.[protected] from idea to airtel and i've also inserted new sim but verification call to 59059 is not connecting. every time i try to call at 59059 it automatically disconnects and also i'm unable to receive incoming calls to my number. I couldn't believe how airtel is so weak in customer service.

I did a recharge today(28/07/2021) for Rs. 249on the online airtel website for number [protected]. The amount was deducted from my ICICI credit card but it said transaction failed.! Please refund the amount. The txn ID is[protected].

Thanks,
Selvakumar.M

I am using Airtel sim since two and half years, I always recharge it for every month to protect the Sim, unfortunately I delayed to recharge but I recharged already and my number had been cancelled or I didn't know what happened exactly, it was showing signal but since 10 days no signal
my Airtel number is [protected]
my email ID [protected]@gmail.com
please help me in this case

For the last 1 months I am facing issues of call drops and voice breaking, net also working very slow like 2g or 3g it's like worse decision to change service from jio to airtel please fix asap.