My name is Adharsh Ravindran. I used to have an Airtel prepaid connection for many years before I moved out of India. After few months, when I returned back, my phone number was deactivated and I was told by an airtel customer care executive that I cannot get my number back as it’s already deactivated. It’s been 3 years since this happened and now, some random person is using this phone number. I have this phone number linked to social media, bank accounts, e-commerce websites, and even Aadhar card. How can the company be so careless about such important personal information. What I don’t understand is how can a phone number, something that you use in a national identity card such as Aadhar, be allowed to recycle and owned by someone else? I would really appreciate if someone could look into this matter and suggest a resolution. I am planning to seek legal solutions as my last resort.
Airtel customer support has been notified about the posted complaint.
