Airtel Complaints & Reviews

I had visited airtel office at kadvantra (Kochi) kerala in aug 2013 for disconnection view change of location. On contacting customere care number from airtel office in kadvantra it ws told that technical perple will inspect and will call u.
Till 04 days there was no call, i again visted the office and again was told to contact customere care (5555) and was told it was not feasible. I told thenm to disconnect as i have to shift to new location. No response for few days agian i visted and was told to contact customere care.
However i cleared my bill (Airtel account id [protected]) till 03 nov 12 vide e receipt no [protected]. I told them to close my account as this will be my last bill payment, however the response at airtel kadvantra office was very lackasiadl and was told agin to contact customerecare. I couldn't understand the response was so poor .
It is therefore requested that i will not pay any bill after last payment and request your airtell office not to disturb me again and again by remeindingg for non payment of bill as that is not my mistake.
Request close my account

i am hider ali khan residing in chennai city recently 1 person showing all my Airtel call and message details and threatening me.
I am so shocked that he has my call details like which no. what time i called and what time i messaged and got reply and everything.
i feel very insecured to use Airtel no. and i want they answer from airtel y they are giving my details.
i changed my sim to other service now.

My airtel no. they traced
[protected]
[protected]
[protected]

Sir, I have been using an Airtel broadband connection, account number- [protected], contact number- [protected]. A complaint had been recorded for a malfunctioning Internet connection on February 10, 2014. The complaint number for the same was: 43324654. On the same day, I was contacted by an Airtel executive(contact number- [protected]). No one visited my residence to correct the problem. On February 13, 2014, another Airtel executive, Mr. Tarun(contact number [protected]), had visited my residence to correct the problem. Instead of correcting the problem, he changed the settings for the wireless connection and removed the password without consult and left without informing. The problem still remains unsolved. Another complaint was registered with Mr. Ankit, the floor manager. The complaint number was 43424968. We pay for proper internet services and yet Airtel has failed to provide us with that. Please do the needful.

I was using 199 unlimited 2G plan. But one day they barred my gprs facility saying that " Mobile internet usage for my Airtel mobile [protected] as on 12-Feb-2014 is Rs2989. Please pay Rs2989 to enjoy continued mobile internet services." If I am using unlimited data how can you bill me this much amount. I called customer care regarding this matter. Then I came to know that my data plan has changed to 2GB 99 Plan. I dont understand how can a service provider change a plan without the consent of the customer. And now I am not able to access internet on y phone. All my transactions are through internet only. Not only that. When I asked for 3G facility once, they told me that 3G service is not available. I ported my number from BSNL only to use this unlimited Plan. Now I am thinking of porting back to BSNL if this issue is not rectified . BSNL also providing unlimited data plans. I want to waive off the above mentioned amount and change back to 199 unlimited 2G plan.

Hi, I stay in Urapakkam, Chennai & have applied for Airtel broadband connection on Dec 26, 2013. I gave a cheque of Rs 500. Airtel called me back on Jan 06, 2014 and told that connection is not feasible. But till today I have not got my refund amount. I have followed up with them multiple number of times. Then finally they said they have couriered it and the cheque no is 190470 and blue dart courier ref no is [protected]. Blue dart courier guys are saying that they do not have any courier with that reference number. I already spent more than 60 minutes over 2 months for getting my money back. Requesting you to please get back the amount in spending time over 60 minutes in calling airtel customer care. 500+100 = Rs 600. Requesting you to please help me.

My airtel fixedline installation request number is 20805336 and I was supposed to get the brodband connection along with modem within 3 working days. As of now the broadband connection is not installed and 3 days are over, I am in a desperate need of internet connection and this delay is costing me a lot. I have already paid 600 INR in advance for modem.

Am not able to receive an incoming calls and sms for my airtrel number [protected] Also not able to send sms from past 1 week. I even called up the customer care for more than 7 times no response had been to airtel outlet still no response. This is very annoying the customer executive says you will get an call from technical team but no response and outlet care says it will sort by end of the day. Very bad service and torture. Please rectify this situation at earliest. Thanks & regards, Harleen Kaur [protected] alternate number is [protected]

My Airtel Money No-[protected]. An amount of 150 (50+50+50) BLOCKED in my Money a/c since 6.2.14. I already Complaint to Call Center but they only registered complaint not giving any resolution. Kindly Note the complaint No's:[protected], 14684289, 14306085, 14879029. Request you to Call me on my Alternate no -[protected] to resolve the concern.

Hi, I got a message from AT-AIRINF that " Thanks for downloading Value Pack from Airtel. You have been charged Rs 99.0." I Have unsuscribed it but still my detected amount is not refunded . Please refund detected amount as soon as possible . Thanks & Regard's Meena T

what is the guide line to extend temporary expiry date for prepaid Airtel ? Why are customer service asking to charge in spite of balance is above Rs 200 in the a/c? If need to be charged what is the minimum amount to be charged.? If the charge is done what will be the new Temporary expiry date? How come number locker facility is not known to Help desk? How This facility can be availed. Is there any special Charging code either on line or with vendors

Airtel is not interested in improving in their signal range in this locality. it has become very difficult to use the mobile phone for calling while at home. even after repeated complains I am still facing the same problem for many years. about 90% of the people living in the same locality and using the same service provider would be suffering from the same problem.

hope this complain forum will do something about it.


thank you

Anonymous

on[protected] i load cash with IOB debit card in my airtel money a/c. cash load not done then i complain [protected]@ billdesk.com. then i got a call with respect of my complain from 198.the coustmer care receive all details of my debit card and then all balance of my debit card got nil. this is not good think. plz help me. i m in problem. i want my money back. plz contect me mob no - [protected] e.[protected]@gmail.com

I complain about no cash load in my a/c but bal debited. After few min I got a call of coustmer care mohit. He receive all information of debit card and now all bal debited from my a/c. It is about 2500 re's. What is this done by you. My cont no.- [protected]

On 11.02.2014 at 9:30 pm I made online cash load on my airtel money a/c through my IOB debit card. My transaction was failed with error. Reason- sorry, we are unable to process your transaction. Please contact us at [protected]@billdesk. Com for any queries. But the amount is debited from my a/c. So please help me. Reply me through the following details: Name- Bindu Ahluwalia cont. No.- [protected] e.mail- [protected]@gmail.com Please help me urgently.

Hello, I have submitted my documents with initial deposit Rs 600 for a new broadband and landline connection on 27th Jan 2014. The guy who had come to collect the documents assured me 100% about the feasibility of the connection and promised to be installed it within 48 hrs. Next day I received a message on 28th saying installation will be done within 3 working days. After waiting a week, when I called customer care they said your request has been rejected since there is no feasibility in your area and you will get the refund amount in next 21 working days. On 10th Feb another guy came to my place to collect my documents and the installation amount again and was saying 2mbps plan is currently available in my area. My question to airtel is now how you are promising customers and taking documents and money while you are not sure about the feasibility. This is very disappointing to submit documents and the initial amount again and again. The same thing happened to me previously also and I didn’t get the money back as they promised. Airtel gives priority on sending people to collect documents and money only, not on giving connections as they use to promise. This is really very disgusting. My TBLR: 6787066 Request : 20484563. Address: 17, G-Floor, Muniyappa Layout 2nd main. Near Green Park Bar & Restaurant. Windtunnel road, Murugeshpalya. Bangalore-560017. Phone: [protected].

Hello I am using my mobile no. - [protected] from Airtel since 6 months. I was paying all my bills well due before due dates. But about two weeks back Airtel offered me a Plan for 3G with advance payment of 9200 for 12 months which I confirmed from the executive that I had to pay in my coming bill cycle with its due dates. My credit limit associated with the number was Rs.1400 which was supposed to be overruled by this plan for this month. My Bill generation date is 05th Feb and due date is 24th Feb but Airtel despite o[censored]nderstanding this that I am suppose to pay this as a advance payment to them, Disconnected my services claiming that this exceeds my credit limit.When(10 Feb 2013) I called customer care, first said they will not let me talk to their senior and when I insisted they disconnected my call saying will forward this to their senior.Second time when I called they were demanding me to commit that I will have to pay this money within 48 hrs. and only then they will re activate my connection. I told them clearly that this has to be dependent on the due dates of the bill within which I will pay and you can not hold me liable/defaulter before this and tried to explain that this would be an advance payment and not after usage but they did not accepted for which you can not disconnect my services before due date.Also to be noted that I have already paid INR 3, 630.12 out of total bill 10630.12 after which they did stopped my services(due to my credit card billing cycle).I need compensation for this unacceptable action taken by a service organization towards its customer and my services to be reactivated. Regards, Ankur Jain[protected]/ [protected]

I used INR 125 plan for data - 1GB.. I got details about a new 199 2GB plan through airtel marketing team. So I changed my plan to INR 199 on 27th of previous month.. My Billing cycle is 7th of every month. When my bill was shared, Airtel charged me INR 125 for entire bill period 8-Jan-2014 to 7-Feb-2014 and INR 199 for 27-Jan-2014 to 7-feb-2014.. This is unacceptable as the same needs to be Prorated!

I have applied for MPN from Idea to Airtel. All my verifications have been done and my Idea SIM is deactivated but my AIrtel SIM card is not getting activated from last 10 days. I have tried all possibilities for getting my number back. Airtel people are now not taking my calls, customer care is saying its a free number now so they cannot raise a complaint for this number. Also mailed to Airtel Nodal officer, 121 but no response. Not sure what should I do now. All my bank transaction everything is held up for this and I am completely disconnected from last 10days. This is a horrible experience. Can anyone please suggest me what should I do now. The application is with Airtel RT Nagar, relationship centre.

I am N.Srinivasa Phani Kumar, have an account with Airtel Digital TV with cust ID:[protected] on the name of Mr. Nisanth Guru. I had worst experience with the customer care of Airtel Digital TV. I have recharged my account on 9th of December and came to know that there was some problem with the set top box after recharging. I don't remember the exact date, but I have spoken with one of the executives (lady) and asked to hold the amouont for 1 month as I will not be home for 1 month and she forgot to do it. I came to know that she forgot to hold the amount in my account when I got a message that the expiry date is within 5 days. On that day I started calling Airtel C.Care and got a promise from supervisors that they will return the amount by the Time when I repair the equipment. And, from the day when I got the equipment repaired, I have been calling the C.Care and they are least bothered about the problem. They promised me every time I called them stating that they will get back to me within 1 hr, 2 hrs, 24 hrs and even 2 mins and 5 mins once. But out of 31 times I requested them for a call back, they called me only twice and in that calls also they said that they will check the records and will get back to me. Nobody care if I don't call and everybody will just try to escape from the call. Some rectless supervisors with names Parthivan, Naveen even have disconnected my calls and also some of the agents put me on hold and disconnected the calls. This happened for 8-10 times atleast. Every supervisor: Hrace, Supriya, Parthivan (2), Venu, Srinivas, Naveen assured me and fake promised me. Why do I have to beg for the money for which I have paid? Please think on my part and please look that My amount will be refunded to me. I too work for a customer care and have never seen anybody around me in the 4 companies I have worked for behaving so irresponsibly like this. I demand a strict action against the agents and demand the immediate return of the money I have paid.

36 Rupees was automatically deducted for sms pack from my balance. I already recharged for the sms pack this
morning. Refund my 36 rupees immediately. Customer care is not reachable. As usual poor service from airtel. I will have to use the worst abusive words in this forum if my request is not processed within 3 hours. I dare you.

Refund my 36 rupees to [protected].

Airtel, You are the worst service in the world.