Airtel Complaints & Reviews

Dear Nodal Officer, Regarding your reply, I am so upset with your below email insisting me to walk in to your customer agent and I have to write self declaration to obtain my SIM which I was using for more than 5 years, and It was Airtel Customer Care’s Mistake/or purposeful intention, It’s really an unexpected reply from your instead of correcting Airtel's mistake you are tell me to spend my time and I have to pay for it, As per the previous reply from Mr.Humayun from Nodal team with reply to my email dated 03/Sep/2013, He/She advised me to submit the ID proof and I have send same to Nodalofficer.[protected]@in.airtel.com accordingly but now your email instructing me to go to customer care and submit my ID proof which is really stressful. However for your information I have recharged with Rs.1000/- thru State Bank Of Travancore(Online Transaction and i have proof of that and even I received SMS from Airtel for Recharging the same) if you really checked my back up or history you will come to know my transactions and the available balance in my Mobile account and also I requesting you to send me the copy of the last transactions. For your Kind information : Several time I have submitted my ID Proof to your agent and its still the same, so just tell me how can resolve this problem and could you please tell me why should I declare the responsibility for the SIM I owned from 05 years; Note : Even I have Police FIR Copy which was used to reissue my same SIM([protected]) when I lost my cell phone in April-2012 and I got replaced from your Airtel outlet in Mysore. I kindly request you to help me resolve this problem, As of now am in Doha, Qatar, where I cannot come to your Airtel Outlet so please help me. Warm Regards Naseer Kilayil Mobile : +9 From: "nodalofficer.[protected]@in.airtel.com" <nodalofficer.[protected]@in.airtel.com> To: [protected]@yahoo.com Sent: Wednesday, September 4, 2013 3:35 PM Subject: Re: 959xxxx9535 [|BAL|Qrc103091312093719925298|] Namaste! You wrote in on 03 Sep 2013, expressing concern regarding the wrong update of Ownership detail and balance deduction for ""POLYTONE" services on your airtel mobile number 9591xxxx35. We regret the inconvenience caused to you in this regard. Based on your complaint we had checked in our records and seen that the connection is registered under a different subscriber name. Further, we request you to walk in to the nearest airtel relationship centre and submit the below mentioned documents in order to provision the number in your name. 1. Address proof 2. Photo ID proof 3. Passport size photo 4. Prepaid Enrollment Form. 5. Self declaration stating that you will be responsible for the number in future for any sort of issues or concerns. Once submission of this we request you to please collect the duplicate SIM card and reply to us with the below mentioned details. - Complete Address of airtel relationship Center: - Date Of document submission: - Documents submitted: - Acknowledgement number: - SIM number Please note: Number will be disconnected or recycled as per the process if documents are not received or rejected and no reactivation requests will be entertained for the number again. Concerning to the balance deduction: Based on your complaint we had checked in our records and seen that there is no recharge found for the amount of Rs. 1000/-. Also as communicated earlier on the undersigned the deducted amount have already been credited back to your account. We request your kind understanding in this regard. There is no other Value Added Services active in your account. We request you to dial *121*5# (Toll free) from your mobile phone to know the Value Added Services currently active on your number and to deactivate the same. You may also dial 12116 (Toll free) to deactivate or to know active value added services on your account instantly. We hope that this response has addressed your concern suitably. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com , working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & [protected] working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & [protected] working hours: 9:30 AM to 6:30 PM: Monday to Friday. Assuring you the best of our services. Yours Sincerely, KIRAN KS Nodal office bharti airtel limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2364ADDA2465...⇄ 3 5 C 7 E E7699F91779838A&refno=Qrc103091312093719925298 [protected]Original Message[protected] From: [protected]@yahoo.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 03/09/2013 12:42:38 PM Subject: Re: 9591xxxx35.[|BAL|Qrc101091315094919858641|] Good Morning Ankit, Thank you very much for your reply and please find attached my passport copy and below information as per your request. * Name of Father : Mammuty Mariyadan * Date of Documents Submission : Nov-2009 (Approx) 1st Submission & March-2013(Approx) 2nd Submission. * Submitted documents details : (Passport Copy & Driving Licence) * Area / Location of the Airtel Relationship Centre : 1st in Bangalore & 02nd In Mysore * Scan copy of ID card in PDF Format : Passport Copy & Driving Licence Contact numbers in my Name : 9591xxx19539 & 9740xxx05804 Note : Am Still Getting SMS from this "AD-AIRSEP" Qute "POLYTONE sevice is active on your airtel mobile at Re1/day. to deactivate, SMS STOP to 155223(Tollfree)" : Please refund me the amount charged indirectly by the SMS which am getting. I have recharded with RS 1000/- but now my balance is 805.29 Please Write me me if you need more information, With Warm Regards Naseer Kilayil From: "nodalofficer.[protected]@in.airtel.com" To: [protected]@yahoo.com Sent: Monday, September 2, 2013 2:13 PM Subject: Re: 9591xxxx9535 [|BAL|Qrc101091315094919858641|] Namaste! This is in reference to the email dated 01 September 2013, regarding the name mismatch for airtel mobile number 9591xxx9535. We would request you to write us back with below mentioned details, so that we may proceed ahead towards the resolution at the earliest. * Full Name * Name of Father * Date of Documents Submission * Submitted documents details * Area / Location of the Airtel Relationship Centre * Scan copy of ID card in PDF Format Once we receive this information, we assure you that we would try resolving your concern immediately. Please do write in for further assistance. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website http://www.airtel.in/ for a range of products and services. Yours Sincerely, Ankit Talan Nodal office bharti airtel limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2566ABD42E6F 95F6117592FA 7 6779BEE12739FC6 B56B7D6395FAAE32769AFE9117D86868EF014749AFF 0&refno=Qrc101091315094919858641 [protected]Original Message[protected] From: [protected]@yahoo.com To: nodalofficer.[protected]@in.airtel.com Cc: Nodal.[protected]@in.airtel.com;nodalofficer.[protected]@in.airtel.com;[protecte...⇄ Sent: 01/09/2013 03:14:51 PM Subject: 9591xxxx535 [|BAL|Qrc101091313092219856724|] Namaste Humayun, Thank you very much for your swift reply, But i did not find any solution to my Complaints for Credit Balance on my number or to Name change to my numbers,

Please provide as much information as possible.. Hi, I have recharged rs60 on 21.08.2013 from www.airtel.co.in.But till date i did not receive any amount in mobile([protected]). Many times i called customer care of AIRTEL they are not at all listening and not reverting money to my account also. When i was talking with english they are started talking with me Tamil and telling connection distrubed could you please check on this issue and if not, possible return my money.My number is [protected].Yesterday i was able to talk with one person he was telling money has been returned to your account but frequently i was checking but money has not been credited also. Thanks Pratima

This matter(below) was mailed by me on[protected] to Mr Arun Kumar(Manager) at Hyderabad. I also contacted him on mobile([protected]) no. of times but no results. Actually, already we are having 120- Airtel connections with inter-com facility and we need another 70-connections.So far no action. Can you please look in to it? Y V Rao, [protected] Hyderabad. Dear Arun, Please provide the facility to install Landline phones and Inter-com facility to the following flats in our Balaji Bliss, Nizampet Road, Hyderabad-500085. A-108, 207, 208, 302, 303, 308, 402, 508, 509 B-101, 107, 109, 110, 304, 401, 404, 501, 504, 505, 509 C-301, 305, 402, 503, 505, 506, 507 D-101,102,103,104,105,106,107,201,...... TOTAL 35-PHONES in this D-block. Grand Total = 70 nos. I would like to know is it possible to install immediately or any cabling has to be done? If so please do the needful. With Regards. Y V Rao [protected] Balaji Bliss Inter-com Facility Group no. 386Please provide as much information as possible...

Fraud SMS message From:+[protected] SEE BELOW: Please beware, don't fall for these msgs. Why are police and Cell phone service providers like Airtel not taking action? How to get these numbers blocked by Airtel? ########################################### My name is Melissa & i have 8.5 million dollars to transfer to u in charity name to help poor ones in ur place india,contact me here: [protected]@hotmail.co.uk ##########################################

Guys..I WAS CHEATED BY AIRTEL SHOW ROOM AT CAMP ROAD,NEAR SELAIYUR, CHENNAI. I am wondering Airtel shop at camproad near Selaiyur, East Tambaram is their direct shop..or thirdparty. They charge a lot for a sim around 120 rupees. For mobile portability they charge 125 rupees and for micro sim they are charging 125 rupees. However, in Velachery Airtel showroom they said its only 10 rupees for Mobile portability. I was totally disappointed...

Respected Sir/Madam, My debit card was charged for the below transactions which I have not authorised. Airtel is not willing to take any action. Please help me in getting the refund on my debit card. Transaction 1 (Online Payment) * Amount - Rs 1050 * Date of payment - 21-Jun-2013 * Debit card number - [protected] * BBank name - CITIBANK * Website name - Not available * Transaction ID[protected] * Trace No - 571024 * Payment Voucher - [protected] Transaction 2 (Online Payment) * Amount - Rs 1050 * Date of payment - 21-Jun-2013 * Debit card number - [protected] * BBank name - CITIBANK * Website name - Not available * Transaction ID[protected] * Trace No - 571431 * Payment Voucher - [protected] Transaction 3 (Online Payment) * Amount - Rs 3000 * Date of payment - 21-Jun-2013 * Debit card number - [protected] * BBank name - CITIBANK * Website name - Not available * Transaction ID[protected] * Trace No - 570805 Transaction 4 (Online Payment) * Amount - Rs 440 * Date of payment - 21-Jun-2013 * Debit card number - [protected] * BBank name - CITIBANK * Website name - Not available * Transaction ID[protected] * Trace No - 569835 * Payment Voucher - [protected] Transaction 5 (Online Payment) * Amount - Rs 440 * Date of payment - 21-Jun-2013 * Debit card number - [protected] * BBank name - CITIBANK * Website name - Not available * Transaction ID - [protected] * Trace No - 567457 * Payment Voucher - [protected] regards, Mohamed Fahim K

I have been charged Rs 2231 for bill dated July 24, 2013 for internet charges. My GPRS was deactivated on my request in mid 2012. It has been informed by the customer care tht the said service was again activated on 10 feb, 2013 without any information to consumer(myself). Any service that is activated has to have a consent of the consumer which did not happen. I have been charged for the services as mentioned above @ Paise 10 / KB where as there is a rental plan of Rs 199 for unlimited internet. The same is to be waived off from my bill immediately Neelendra Srivastava Phone [protected]

I have raised many complaints with Airtel Apellette authority and have spent more than 1 year sharing information through emails and phone calls. MY complaints are not yet addressed and moreover it is very annoying to get MISSED CALLS from the apellite authorities from number [protected] thereafter stating that "we tried reaching you. you were not reachable". You can use latest the complaint No: PO[protected]

i called Airtel Customer service from [protected], for enquiring about the refund of internet charges from the date of activation of the Airtel number [protected] (my other number) to till date, as it was charged with using the services and didnt request airtel to activate internet services. called customer service, for verifying the details and refund of the amount, i was kept on hold by the executive, disconnected the number twice by executive. keeping the customer on hold for long time without any solution provided. irresposible on the call,

I requested for a demo of Airtel 4G LTE from their website. Based on the same, a representative Mr. Karan Kapoor (Mob. [protected]) visited my place and gave a demo. Based on the same, I purchased a "Router" for Rs. 2000 cash and opted for the billing plan of Rs. 650 p.m. (3GB data at 4G speed). After a lot of hassles and follow up, the connection was activated. However I was in for a bigger shock at the end of the month, when I received a bill in excess of Rs. 6800. Om checking the same, I found that they have charged "Six months advance rental for Dongle"!!! Firstly I did not purchase any dongle and had paid for the router in cash and secondly had not opted for any six month advance scheme. As per the discussion I had with the sales rep, Mr. Karan he assured me that this is a mistake and asked me to pay a bill of Rs. 732 (650 +12.6% Service Tax) and the remaining would be adjusted automatically. I did as per the same and also raised service requests viz. 52573196 and 52546253 However both the SRs were closed without any consultation with me and on inquiring them they are saying that the billing is correct, although I was assured of a resolution in 24 hours. Further they have disconnected my internet service as well. For your reference my details are as follows:- Airtel 4G LTE no. [protected] My mobile no. [protected] email id [protected]@yahoo.com/mustufa.[protected]@gmail.com Kindly help resolve the same at the earliest Warm Regards Mustufa M.

Feedback Option: 1 Kindly add the following feature in Airtel Money account, Load cash from Airtel prepaid mobile number wallet to Airtel money account Or Transfer the amount from Airtel prepaid mobile number to Airtel money account In above mentioned will be very helpful for all the customers to Load cash in Airtel money wallet without using Internet service or credit card. Feedback Option: 2 Booking train ticket (IRCTC) through Airtel money is very helpful, but kindly add below option Now a days there is no option available to select the Berth in train ticket, please add selecting berth option like (side upper, middle,upper,lower,side lower).. This option is very helpful while booking train tickets through Airtel money Service. Thanks in Advance!! Awaiting for you valuable responses Thanks Prem Kumar M mobile : [protected]

I had applied for an Airtel broadband connection. They charged me Rs.500/- saying the connection will be setup in 3 days time. After 5 days, they call me and inform that a connection isnt feasible in my locality and the security deposit will be refunded. It has been nearly 60 days since that promise but no one from Airtel has never contacted me. Inspite of my repeated complaints/requests Airtel is totally ignoring my case. Customer Enrollment Form (Airtel): 3360252 e-Mail (Airtel): ambabpo.[protected]@in.airtel.com CFBP Complaint Nos: 0005346/2013

Hi, My airtel postpaid number [protected] has been debarred for outgoing calls. I paid the amount of 2812/- on 1st September. But still my mobile connection has not been reactivated. I have tried calling customer care around 10 times from 1st September but no proper response. Regards, Jayakrishna

Dear, i had got new hd dth connection of airtel on 09/07/13 through online . till date i have received no coupon of myantra and naaptol. also my mobile number is not registered. complained at customer care of airtel and in response i was told that all discrepancies will be corrected in 72 hrs but still no effect. my customer id is [protected].

Sir/Madam I am using Airtel postpaid and I check my 2g internet balance till 30 August was 1002 mb left out of 1024 mb till 23.00hr and when I got by bill message they charge 1379Rs till 31 of August and on 30 August bill was 498Rs, though i did'nt even used more than 15mb on 31 August .Then how come they charge me around 800 for 1 day usage of approx 15 mb,though it was withing the 1gb internet usage They charged me useless , and when i posted my queries on their Airtel page on facebook that i charged usless amount they deleted my post and disabled me from posting their Facebook page. My Mobile Number [protected]

Hi, I had requested to activate International Roaming on My mobile number [protected] as I was travelling to Nepal on 23rd Aug for a business trip. Before Activating the roaming I had asked Airtel Call Center person whether there will be any monthly charge or not or do I need to pay any security deposit, the preson replied to me that since my sim is postpaid and I am using it from more than 1 year i will not be charged anything on monthly bases or there will be no deposit. So i asked the person to activate the roaming. Then in the evening I called the call center again to check the status and the nightmare started since then. at first the call center person told me that I have to pay 149Rs. monthly charge for international roaming, after arguing with the person i agreed finally to say that ok charge no problem. then the person said that the roaming is activated and you can enjoy services out of India also. when I reached Nepal I tried to search for network in auto and manual both mode but i was not able to register my mobile on local network. after complaining to Airtel on Facebook page, the person called me on my Nepal local numeber and the person asked me whether I am near by any mobile tower or not, fortunetly I was near a mobile tower only. but that was really foolish because my Mobile local number was working in the hotel i was staying and at same place I was not able to connect to airtel roaming. Then the person told me that he will consult to technical team and get back to me and till now nothing has happened. I returned back from Nepal on 1st Sept and till my return there was no network at all. I have been cheated by Airtel and I need my monthly charges of 149 refund and then I will never use or recomend anyone to use Airtel any more.... point to be noted is 149Rs. has been charged for just 1 day because my bill cycle was changing on 23 of Aug.

Dear sirs, Your bill no. 89169136 dated 27.5.13 u have charged as bill period amount Rs. 302.40 + 2997 for 9Gb/2Mbps for 3+1 plan. activation of 3+1 plan was approximately 5th May 2013. Now I receive a bill No.[protected] dated 27.8.13 for Rs. 1465.49 as for my 3+1 plan was ending 5th september 2013. I don't understand why you charged me now bill period charge Rs.1298 and what happand Rs. 302.40 which you charge through the bill No.89169136 dated 27.5.13 which I paid ? What happand plan 3+1 as you charge me 4th month through the bill No.[protected] dated 27.8.13 ? Please give me detailed explanation and statement from 26.4.2013 till 25.8.2013. Regards Nazir Malime

On Friday 30-aug-2013 around 9.00 pm i received a call from [protected]. Unknowingly i attended the call, but nobody talked, neither me nor he, after 30 to 40 second call disconnected. Today , 2-sep-2013 , 8.53 am i again received a call from the same number, unfortunately i did't see the number and pick the call but as soon as i saw the number from pakistan i cut the phone. I am worried about that , how the got my number and why they call to me. I would appreciate it if you would look into this matter, please resolved this matter. Regards.. Sharad Kumar [protected]

Disturbing at the dead of the night by the no[protected]
[protected] this phone no has been harasing me at night making calls at 130am and then staying silent wen answered. The no is an airtel no from kolkata itself. We want this no blocked nd its owner taken 2 task..

Myself Vikranth Posa Mob No:[protected]. I used to recharge my mob with Rs:100 for 300 MB because used to have a broad band connection of [protected] and i was pretty satisfied with the 3G speed then. I was changing my room so i thought it would be better to recharge my mobile for 3G, so that i will have a better connectivity always. Once i start recharge my mobile for Rs:1505 for 10GB then the problems getting started, now the speed is dropped to some 80 kbps even not able to browse freely, taking so much time to load the page. Don't know what to do when the best service provider in INDIA is not able to give the promised or expected service. How will they provide low cost 3G, even when they are not able to provide for high cost itself. May be planning to provide service as i am experiencing currently http://www.thehindu.com/business/Industry/airtel-conducts-trials-for-providing-l...⇄