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Updated: Jun 10, 2026
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K
kishore96
Jun 26, 2021
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1)Date of the incident- 04/06/2021

2)Description: I bought airtel xstream premium annual subscription worth Rs.499/- on May 25, 2021. For the first 10 days the subscription worked fine. But on Jun 4, 2021 when I tried to play premium videos I was redirected to the payment page. When I checked in my profile the premium subscription was removed from my account. I reported this issue through customer support mail id, airtel store and twitter chat. But I haven't got clear resolution in this matter. They dragged this issue and haven't refunded my money or restored my subscription back. I'm attaching screenshots within this complaint as proof in this regard.

3)Resolution: request a refund

4)Documents: https://drive.google.com/drive/folders/12TRS1N4yeRUpwh1ZiqKWzxGlyokiBpWG?usp=sha...⇄
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    himashum
    Jun 26, 2021
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    Address: Delhi

    I recently shifted from Airtel postpaid to prepaid. Since then I am unable to activate my FaceTime and IMessage services.

    I have contacted Apple Support, they have told me everything is fine from their end, and it is an issue from the career's end.

    Airtel support has told me to recharge over and over again, my balance keeps deducting with each time the phone sends an SMS, but the services are not getting activated. Each time the notification says that "Your network provider may charge for SMS messages used to activate FaceTime" - each time I touch on OK my balance deducts but the very next moment it says "An error occurred during activation. Try again." and it has been going on for 6 days now.

    Please resolve this issue ASAP.
    Airtel customer support has been notified about the posted complaint.
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      N
      Ni&sh
      Jun 26, 2021
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      SIM started showing Invalid suddenly
      Airtel customer support has been notified about the posted complaint.
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        N
        Nuzhat Shaikh
        Jun 25, 2021
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        Address: Bharti Cresent, 1, Nelson Mandela Road, Vasant Kunj, Phase - II,New Delhi,India Pincode 110070

        My name has been Misspelled by the employee who registered my sim while porting from Tata Docomo to Airtle in 2018 and after 4 years the sim has suddenly stopped working, and the employee at the Airtle gallery has said that "it's not your sim, we are going to transfer it to the fraud department".

        #WORST CUSTOMER SERVICE EVER FROM AIRTEL#
        Airtel customer support has been notified about the posted complaint.
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          N
          neelamsode
          from Mumbai, Maharashtra
          Jun 25, 2021
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          Address: ulhasnagar

          Since last 3 days my airtel no.[protected] is not showing network suddenly it stopped working the message showing as network issue or mmi code error request u to resolve the issue asap as it is effecting my work a lot.
          Airtel customer support has been notified about the posted complaint.
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            J
            jakan sk
            Jun 25, 2021
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            Address: salem tamilnadu

            My air tel number sms not sending properly,
            very bad customer care response, i am change the other network
            Airtel customer support has been notified about the posted complaint.
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              V
              Viral Ranpura
              Jun 25, 2021
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              Address: Ahmedabad

              SR No.: 41792430 dated 05th May 2021:

              I bought Airtel One Plan and covered my DTH Connection too in the Plan. According to the plan, I am entitled to get DTH HD Set Up Box. However, till date I have not received HD Set Up Box.

              Since April 2021, I have called customer care number of times for upgrading basic Set Up Box to HD Set Up Box. Every time they promise to resolve the complain in 24 hours. But even after 3 months, not a single person has called us nor visited our site.
              I dropped 4 reminder emails to Airtel DTH during June 2021 and against same response they officers have escalated the complain number.

              It is very disappointing approach by Airtel in this service. Kindly do the needful to resolve the complain at the earliest.
              Airtel customer support has been notified about the posted complaint.
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                C
                chatevaibhav
                from Vapi, Gujarat
                Jun 25, 2021
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                Hello,
                I am Vaibhav Chate owner of [protected] number. I changed my connection to Airtel thinking that the company will provide very good internet services and internet speed. I would like to bring following observations and complaints from my side thinking that it would be resolved at the earliest.

                1. I have opted for 4 G speed but when I start browsing the speed is not even matches with 2 G.
                2. Recently I have recharged for 1 year on[protected]but validity shows that July2021.
                3. There are no platforms for the customer to talk to executive.
                4.If a person doesn't have proper internet then how can he complain on Airtel apps?.
                5. When I have sent the email to [protected]@in.airtel.com, I got the reply that your email is not register instead of resolving the issue.
                Airtel customer support has been notified about the posted complaint.
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                  P
                  Prince.7
                  Jun 25, 2021
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                  Service request no.[protected], registered mobile no. - [protected], airtel xstream fiber ID[protected], my internet is not working from more than 24 hours, i lodged a complaint on 7:30 am, 24th june via customer support in which i was assured that the normal internet services will resume in 24hrs
                  and a technical team will call me and assist me, none happened. Thereafter had chat with senior supervisors of customer support for disconnection and asked them for the refund of the rest amount of the validity where the supervisor outrightly denied to do so asking for some more time to get the issue resolved. i have faced numerous issue from the airtel customer services as well as there linearity in internet services. please get my problem resolved as soon as possible
                  Airtel customer support has been notified about the posted complaint.
                  Jun 25, 2021
                  Updated by Prince.7                   No progress has been made from the side of customer support regarding my service request, each time i call for update, costumer service incharge ask me to wait for another 2-3 hours, no ground support has been made.
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                    S
                    Sinhaneha123
                    Jun 25, 2021
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                    Address: At - Pradhan Tola, Po - Gola Dist - Ramgarh , Jharkhand 829110

                    I have ported my number [protected] from BSNL to Airtel. But there is no signal in that sim and my old number has stopped already. I am loosing my business calls and I am going to consumer forum against it.
                    This is such a bad service for prepaid users like us. We wholly depend on our phone.

                    Your associates keep bugging us about your plans and finally when we try it we have to face this. I urge you to start my number immediately
                    Airtel customer support has been notified about the posted complaint.
                    Jun 25, 2021
                    Updated by Sinhaneha123                     Port no is [protected]
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                      A
                      anoop kulashri
                      Jun 24, 2021
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                      Address: roorkee uttrakhand

                      DEAR SIR
                      Maine apne Airtel no [protected] par rs 249 ka recharge kiya aaj jisme rs 40 ka cashback tha aur 2 data coupen the 1 GB ke muje dono mein se kuch nahi mila yeh mere sath 2nd time ho raha hai
                      agar sir ek baar aur hua to main apna airtel no [protected] ko port kara lunga
                      Airtel customer support has been notified about the posted complaint.
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                      sir aap problem ko solve karne ke liye aur kitne din lenge 5 din to ho gaye hai aab tak koi data coupen nhi add hua aur na he cash back add hua
                      Reply
                      anoop kulashri's [Complaint's author] reply, Jul 5, 2021
                      sir i have not recieve any benefit of recharge rs 249 and still not recieve any data coupon in my airtel application a I have filed complaint AS ON 24-6-2021 BUT TODAY IS 5 JULY YOU DONT SOLVE MY PROBLEMS

                      sir i want cash back and data coupon in my account early
                      ok sir fine
                      aap log problem solve nahi karoge but its ok muje recharge ka benefit nhi mila
                      na he data coupon aur na he cash back
                      so aaj se main apna koi bhi recharge airtel thanks app se nahi karunga main par month 5 to 6 recharges karta tha airtel thanks app se

                      ab muje aapke recharge ka koi benefit chayye bhi nahi this is my last recharge for your application isse acha to amazon pay hai jo turant rs 35 ka cash back account mein add kar deta hai wo bhi bina complain ke jb aap logo ko benefit dene mein itne dikkat hoti hai to benefit show kyu karte ho airtel thanks app pe
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                        S
                        Sunita Shukla05
                        Jun 24, 2021
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                        I have been getting wrong data usage messages from last year i complained a lot of times on airtel thanks app and even mailed them but no actions are being taken. So please see to it as soon as possible.
                        Airtel customer support has been notified about the posted complaint.
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                          Sunita Shukla05
                          Jun 24, 2021
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                          I have been getting wrong data usage messages from last year i complained
                          about it a lot of times but no actions are been taken. Please see to it as soon as possible
                          Airtel customer support has been notified about the posted complaint.
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                            P narwal
                            Jun 24, 2021
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                            I have complained so many times to airtel coustmer care about bad network they didn’t cared about that.There is no service in my phone most of the time while other networks are working fine.so i wanted to port to Vodafone but my port msg to 1900 is not going.It’s showing error while sending msg.
                            Airtel customer support has been notified about the posted complaint.
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                              arivu_airtel
                              Jun 23, 2021
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                              Airtel Mitra app is not working when connected to my act fibernet, but it is working fine when it is connected with mobile networks
                              Airtel customer support has been notified about the posted complaint.
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                                Ankur Bhuyan
                                Jun 23, 2021
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                                Address: Sonalee jayanti nagar jorhat Tarajan

                                My network connection is poor in my area can you fix this...
                                Airtel customer support has been notified about the posted complaint.
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                                  A
                                  Aishwarya Senthilarasan
                                  Jun 23, 2021
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                                  I'm using my Airtel number for past five years and suddenly yesterday the signal have been lost and showing emergency calls only sign and often it is showing notification saying "no voice service". I'm unable to make any calls even for the customer service since yesterday. And I've tried to file a complaint on the Airtel application but I couldn't and I'm not sure whether they are concerning about such complaints raising everywhere. What's the problem with Airtel network?
                                  Airtel customer support has been notified about the posted complaint.
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                                    R
                                    Ratnamahal properties
                                    Jun 23, 2021
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                                    Dear Sir,
                                    My airtel prepaid no. Is [protected]. I want to port this number to other network but not getting upc code by the current service provider (airtel).
                                    Please do the needful.
                                    Thanks
                                    Airtel customer support has been notified about the posted complaint.
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                                      S
                                      Sukhdeep123
                                      Jun 23, 2021
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                                      Address: Punjab , Mansa ,Budhlada, Dariapur kalan

                                      Sir I ported this no. From BSNL to airtel but there is no network on my no. [protected]
                                      Plz solve this problem
                                      Airtel customer support has been notified about the posted complaint.
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                                        S
                                        SHAREEF MUHAMMED
                                        Jun 23, 2021
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                                        I have a poor connection from airtel sim . I had raised a complaint to airtel but till now there has been no improvement.

                                        One the contrary the problem has aggravated and i have been informed that my cell phone is unreachable at times. This is impacting my work.
                                        I was advised to send a porting message to 1900.
                                        But i am unable to send sms to 1900, for porting out my sim from airtel to another service provider.
                                        I am able to send sms to all other numbers like my friends and relatives.
                                        Airtel customer support has been notified about the posted complaint.
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