Airtel Complaints & Reviews

Airtel — Legal Harrassment

I had an Airtel internet connection. As I was not using it much I changed my plan from unlimited plan to 350 per month plan. They overcharged to the access of 4500 rupees in a bill. I was shocked. I was rarely using my internet connection. Moreover previously the bill never exceed 1500 rupees even if I used it a lot. Now average use was not even half hour a day.

I pointed the mistake to the company but it was not solved. Company error or misuse by some of its employees was not mended. They kept calling and demanding the money.

I reminded the mistake made by them in billing. But they didn't do anything. And they handed over my case to one of their legal hooligans, most of whom are their to show their might and harrass customers so that customers pay up to their illegal demands.

Most of customers pay due to fear as they are unable to face legal might of Airtel. It is bad and criminal act. Court must take it seriously and penalize the company heavily as well to the legal shops engaged by it.

Anandrahi

Namaste Varun,

We would request you to kindly share your alternate contact number to help us assist you.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Varun,

This is to inform you that your concern listed 20 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Varun,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Rahul,

This is to inform you that your concern listed on 20 Mar 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Rahul,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ganesh,

This is to inform you that your concern listed on 19 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ganesh,

We would like to inform you that your concern listed 19 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Sethi,

This is to inform you that your concern listed on 19 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Sethi,

We would like to inform you that your concern listed 19 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Bharat,

We have made a note of your contact details, Our team will contact you soon to gather the more information's to resolve your concern.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Thanks Saurav Ahlawat For Solve My Problem

Namaste Bharat,

We would like to inform you that your concern listed 19 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — blocking sim as it is stolen

My mobile phone has been stolen in Jammu and I am from delhi, kindly block may sim card.It was purchased on the ID of may father Mr. Ashok Kumar.

Namaste Mr. Husain,

We have made a note of your contact details, Our team will contact you soon to gather the more information's to resolve your concern.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Husain,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Again i am posting the latest happenings...

Hi Indra,

Liji and Johnson agreed that there is some discrepancies in billing and they will come up with revised billing by end of Monday. Today morning I got a call from Johnson that he is unable to do the reversal even though he is accepting the error in the system and he told that he can give further 500/- reduction.

Now I am getting another call from Appellate office (Indra)stating that they will not give any reduction and forcing me to pay the entire amount to activate Internet connectivity. Even the reduction amount Rs. 500/- which they agreed initially they are refused to do.

I am requesting the concerned people to take the necessary action and confirm the billing amount.

Thanks
Ibrahim

Namaste Ibrahim,

This is to inform you that your concern listed on 19 March 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ibrahim,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Prepaid Service — Customer harrassment (Urgent assistance needed)

The
Customer Care Manger
Airtel
Kolkata

Dear Sir/Madam

I am a user of Airtel mobile service with the #[protected]. This is a lifetime prepaid account. I make a lot of ISD calls from my phone and thus I recharge my account with the top up option of Rs.555/-, almost after every one or two days. On 19th December, 2007 I went for a “ISD pack” offered by your company and paid RS.505/- for that. The transaction ID for the same is –[protected]. The balance for the same is still not credited to my account.
I called up the customer care unit of your company at [protected] yesterday evening and the person there was unable to help me with any information as your system was not working at that time. I went to a shop who offers Airtel services and did a normal top up with Rs. 555/- again and asked about this special packages. They told me it will get credited to my account after 48 hours and I will be getting my balance by 72 hours time maximum. But as it was more than 72 hours and I had to make an ISD call urgently so I called up your customer care unit again at 3 in the morning today.
The person I spoke to for the 1st time was not at all of any help and said there is no transaction reflected on his system against my account after 15th of this month. And when I told him about my urgent requirement so he transferred me to his supervisor who didn’t receive the call.
I disconnected and went ahead with all your voice instructions to connect with your another useless customer care person who gave me the same information with an additional information that I need to go to the dealer through whom I have done the transaction to solve the problem as they cannot do anything there even with the transaction ID I have. And further he connected me to his supervisor who again did not pick up the phone !!!!
I hung up and called your customer care again (don’t you appreciate my patience !!!!) this time it was another person with a little bit different information- I need to go to the Airtel office with my complain and no one else can do anything as that is the company policy !!!!
I hope whoever is reading the email will understand how much frustrating this is. I hung up and got a message within 3 minutes of that - I am unsubscribed from the “hello tune service”. What a great customer service.
I called up your customer care again and thank god this time it was someone who gave better news. My transaction for the ISD pack is reflected at his system and I will get the balance in my account by latest 23rd December, 6.00 p.m. GREAT !!!! at least someone has updated me. When asked about the “hello tune” (which in a very suspicious manner got unsubscribed at 3 in the morning) he said – it can be told only after another 6 hours as there is nothing about it at his system yet.

I am really amazed with the type of people a company like Airtel has to deal with its customer. I really want to hear from the higher authorities what they say about this sort of incidents. I do not intend to go on with a service provider who has this class of system to attend their customers. And I would surely take this matter to the consumer court if needed and if there is no immediate action after this email.

I would like a responsible person to contact me to resolve the issue as the call centres are not helpful at all and are totally ignorant.

Hope to get some response which will change my ideas.

Thanks & Regards.

Mou Das Gupta
+[protected]

AirTel — Deduction of prepaid balance without any information.

I am having an Airtel prepaid connection for last 4 years. From last 3 months they are deducting a 25 rs charge for Friendz Chat which i had not applied for any subscription. And when i called thier customer care 121 for asking this service to be stopped and disconnected they never attened the call as by having a long wait the call gets disconnected. Could you please look into this issue and advice me to deal with this fraud??

Idea — (urgent) deduction of balance without any information

Dear Sir,

My number is [protected]

I am a idea prepaid retailer in distric panna (m.p.),
My problem is ...a default idea sevice my balance is leps without my knowledge...i want to detail and you do something please & my deduct amount is 1500 rupees

Waiting for ur response...thank's..

I have taken Airtel prepaid no in Sultanpur also provided all document with my snap as wel as PAN card photo copy but all outgoing as wel incoming barred. I also visited Airtel customer represntative in Lucknow & Sultanpur but no solution found.
My barred no -[protected].

I have taken Airtel prepaid no in Sultanpur also provided all document with my snap as wel as PAN card photo copy but all outgoing as wel incoming barred. I also visited Airtel customer represntative in Lucknow & Sultanpur but no solution found.
My barred no -[protected]

Jai Prakash
[protected]

Airtel — prepaid balance less without any information

Sir, I has airtel prepaid No. [protected].On the 24 apr09 .i wont use my cell suddenly i check my balance Rs100.less. So i am contact your customer care officer. he told me within 24Hrs it recharge my money Rs99. now already three days nothing to get.Pls check. replay me No[protected].

Airtel Prepaid — Amount deducted without any region.

Dear sir,
on 27 april 09 I got a message from airtel :
Thanx for you downloading full track audio...
this...
& at same time my 20 rs deducted, but I don't do any downloading...
I m using Nokia 6070.
I have gotten 3 times more..this messase..
Pls if Consumer forum is true then pls help me to refund my balance..

Pls sir,


truly..

chandan
[protected]

Sir
I want to unsubscribe WAP service. each n every time rs 15 or 20 is being deducted from my acount. please unsubscribe all the schemes at the earliest.

Airtel Prepaid Complaints - Amount deducted without any region
Dear sir,
on 18 august 09 at 9:38am I got a message from airtel :
& at same time my 55 rs deducted, but I don't know why. i talk customer care but he not giving me right answer.so thats why i sent u this mail pls as quickly as possible for u pls return my balance.i hope that u understand my problem.
I m using Nokia n73.
Pls if Consumer forum is true then pls help me to refund my balance..

Pls sir,
manish saluja
[protected]

AirTel — deducting extra rupees from prepaid balance

hello,
my mobile no. is [protected]. I am using Airtel Prepaid connection. Is not activating any schemes except hello tunes n lower calling rates. But Airtel is deducting Rs.0.30 anytime in a day more than 20times from last 8 days. I s gone to Customer layout which is situated at paldi but they are not able to solve my problem.I gv written complaint over there. their staff told me that you got the complaint number via sms but still i didnt get it nor my problem was solved. plz as soon as look after it.

AirTel — balance deduction without any info..

On 30 march my balance Rs. 20 deducted with my consent .Before balance was rs 22 after bal was rs 2 why ? my mob no [protected]plz do the needful

Airtel prepaid mobile — Charges for Non Applied Services

I am having mobile no.[protected] of Airtel prepaid services, every month Airtel activating without intimation any services and charges for the same. Also now then have made customer care services also chargebale. It is not in favour of customer. today they have charged me for Rs.10/- towards blog services which I have not applied. Please do the needful.

AirTel — Deducting balance without using any services

Im using airtel mobile service from several years. My mob no. is[protected].
From last two weeks the service provider deducting my balance under the activation of Spiritual Tips sms service, but that was not activated by me. Airtel deducting my balance by renewing the service without any pre-information. I dont want any additional services on my sim.
So, requesting to refund my balance which was wrongly deducted as soon as possible.
thanks

Airtel Prepaid — Unspecified Balance deduction

I have Airtel prepaid [protected]. on 7th november i did call to 5664466 for about 4mins which is suppose to charge @ 12/- perminute but I loss 220/- rupees balance just for that one call. Customer care didnt provide satisfying answer?? Can Anyone help Me?? What should I do?? Where should I complain further??

Airtel — deduction of balance without taking any service

dear sir/madam, i am a user of airtel prepaid mobile and i m very fedup with the customer care services. actually on 16th february i was having 73 ruppes balnce in my account. and i activated 5 rupee plan for internet and without using internet my total balance was deducted...after that i called in customer care but they were just kidding with the customers and was taking it like a fun.they dont have enough knowledge about there work. and did not solved my problem..
so... i want a clarification and my balance details...
otherwise i am not going to take any of the services from your company..
thanks
hope u understand

Airtel — Deduction of balance without giving any information

I agree to outsource those thing which don't add value, or unnecessary increase investment but 1 thing i want to say that, i am airtel user, there were no problem in using of it but right now from few months Airtel doing idiotic things. they deduct money from balance. whenever i try call on customer care then its take too much time to connect and then i file a complaint regarding my balance deduction, then customer care try distract me. when i asked them what are the reason you deduct money from balance without informing then they said there is scheme activated on your number and it is subscribed by you. while truth is that i never subscribed any scheme by myself. when i told them please deactivate my scheme and never try to activate on my number but they didn't listen my request and they are still continue with and activate any scheme without giving any information.
i want tell one thing if Airtel thing that he is growing as comparison to their competitor then his thinking totally wrong. They cheating customers and earning money by doing their idiotic things. I am only the victim there are many customers are facing problems as like me.
If Airtel thinking they are very clever then it means they are foolish. they are insane in their work and in their scheme.
Me and my known persons are going to switch to other company. one promise i want to make it that in future i will not use airtel.
I have 1 request that please forward my complaint to the top management or to the owner of the company because i don't have any contact for conversation to the top management.

Aitel= Cheater

thank you

Airtel Prepaid Services — Balance deduction

The airtel people deducted my balance of Rs40. And they are saying that i am using the airtel live services.This is the fourth time happening to me.Please tell what should i do andtake appropriate measure to ensure my balance is refunded.

Airtel Prepaid — balance deducted without downloading

your fake company charged me rs 50 without downloading anything.and your worthless coustomer care executives cant able to setisfy me.they dont have manners of talking with coustomer.I suggest all of airtel users to shift on aircel or any other reliable company.from my openion airtel is the biggest cheater and fake compony they exploit consumers money....and u airtel [protected] this is my

Airtel Prepaid — Deduction of balance without taking any service

Sir, i am Naheed Ashar using my airtel prepaid no. [protected] from last three year's but i m very shocked to see that my balance is deducted without subscribing any service time to time, yesterday i recieved a sms related to alladin new adventure of airtel & my balance Rs.30/- deducted & Rs.4/- one day before,plz refund my abount, Thank You

Airtel — Balance Deduction without any services

continuous messages from [protected] that matrimonial s services has been renewed in your mobile and you have been charged Rs 1 for 1 days of service. My balance is decreasing day by day. I have never subscribed for this service. Please get deactivated this service from my mobile no [protected]

dear sir
my mobile no [protected] has outgoing and incoming
clozed
plase chck it no
and
call me
[protected]

AirTel — balance deduction without any service

my mobile number is [protected] had a balance of more than 252rs,airtel had deducted in entire the whole balance and when called customer care there is no feedback available they gave me a customer reference number CBDCC[protected] AND NO FEEDBACK AS CHARGES ARE AS PER RECORDS BUT THERE IS NO RECORDS AVAILABLE

Airtel prepaid mobile service — Charges deducted without any information to consumer

This is not the first time I have become victim of automatic money deduction from my prepaid connection of my mobile without my notice.
I come to know only when I check my balance from time to time by calling on toll free "*123#". To my surprise I found my balance is low from my last day balance, as I know I have not make any outgoing call from my mobile, so Where is the amount deducted ?

When I call customer care executive, he told that you have activated "value added service" on your mobile. This is something surprizing me as I have not done any kind of activation. From Executive I come to know that "job-alert" service is activated.
This is rediculous ! As I am retired Govt. servant for more than 10 years and my present age is 70 ! Do I need job alert ? The service charge is Re 1 everyday.

Moreover, Sometime back Airtel automatically activated "Hello Tunes" without bringing to my prior notice on my mobile and they deduct Rs 30 per month.

When I ask Airtel executive about Why do you activate this service without bringing to my prior notice ? I got a reply that you may have ask ? And, on denying that I have not asked for any kind of service, I got a reply from Airtel executive that - Now tell me what you want to do ? continue or deactivate it ? Surely, I want to get it deactivate because my hard earned money is getting WASTED by all such non sense .

When I ask customer care executive about the refund , He reply me that they will not going to refund any money .

I want to take strict action against Airtel Fraud !

Best regards
J C Bhalla
Sr. Indian Citizen
# [protected]

Airtel Prepaid — Deduction of balance without any information

I am using Airtel prepaid connection ([protected]) from past 5 months. There was, a message arrived from Airtel which say "Thanks for downloading JavaGame from Airtel. You have been charged Rs.40. Although I have not downloaded any game and this is the 2nd time I am paying. How do I get rid of this?

Dear Sir, after your reply balance was refunded. But after 1day on 25th Aug. 2011 same sms was delivered from airtel that "Thanks for downloading JavaGame from Airtel. You have been charged Rs.30. Although I have not downloaded any game and this is the 3rd time I am paying. How do I get rid of this? Please solve this problem.

Airtel — Repeatedly 99 rupees getting deducted from my phone account

Without my notice I got a message from Airtel saying Thank you for downloadin java game and you are charged Rs.99. This is very ridiculous.
Till now 377 rupees (99+99+80+99) has been deducted from my account. Without my Interaction how the Airtel should download the game into my mobile and get charged. Is this the way that the Airtel is using to charge the customers??? Very ridiculous.

Even I called up the customer care to revert the amount back, they are saying you will get it back in 1 hr but it is not happing from last 2 weeks.

Very ridiculous.

Idea — Leps of balance

I had recharge Cell No. [protected] with Rs. 75 on 21.10.11 as per condition full talk amount for 15 Days.
But All Balance amount approx Rs. 47 leps on 27.10.11 Night.

Airtel Mobile Services — deduction in internet service

myself prakash lokhande ,i am using airtel prepaied no.[protected]. in the month of december2011,(date27,28,29) internet services not available due to technicall issue by airtel .but they didnt refund me neither money nor the extension in days.and same issue rised again in the month of january12(date29,30), i complaint in airtel costomercare but they did not response me properly.

i also recived the same message as mention above. .from my balnce rs.99 was deducted. From the customer care there was no help as they themself donot know what is val_fun_01. I want to know what is this??

Namaste Dr. Gupta,

This is to inform you that your concern listed on 19 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Dr. Gupta,

We would like to inform you that your concern listed 19 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — loss of money everyday

am not using Airtel Live or GPRS but still from my Balance Rs 10 gets deducted and a message comes to me from 64611010 stating...Thanks for using (subscription, Text based services) subscription service on Airtel WAP. You 've been charged Rs 10.

AirTel — my money loss

hello iam loss of 20 rs in http://igmobi.com please save my bill amount and please deactvation in this conncetmy no is [protected]

Airtel — loss of money during internet

I am using net sevices of airtel via using 20 rupees per day service.on[protected] i connected net but i have lost 53 rupees extra without any downloading.I have also complaint to customer care but no responce have been given yet.They told me that they will return money on[protected] but it has not been recovered yet.Please help me and return my money.

AirTel — loss of money

i haven't activated hello tunes.they took rs.10 from my account.
and
*121# is not functioning in my mobile.

AirTel — Loss of cash

I lost my balance on 27th February, that time i callup airtel customer service (no is [protected]). but after that i did nt get any call from them or my cash. Today (5-3-11) i called again
but for some busy i have to attend another call that time they cut my call (customer care executive). after that i tried more time but i cant get connect with custoer care

please take necessary action

Manoj

Namaste Ajay,

This is to inform you that your concern listed on 19 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ajay,

This is to inform you that your concern listed 19 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ajay,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Murthy,

This is to inform you that your concern listed on 19 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Murthy,

We would like to inform you that your concern listed 19 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Ahmed,

We have made a note of your contact details, Our team will contact you soon to gather the more information's to resolve your concern.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Ahmed,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (Sank123),

This is to inform you that your concern listed on 19 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (Sank123),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (inquisitive dcurious),

This is to inform you that your concern listed on 19 Mar. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste(inquisitive dcurious ),

We would like to inform you that your concern listed 19 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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airtel bharti mobile — no inform and no service acxtive

i have pre paid card of airtel bharti mobile witch no [protected].
yesterday compney has deduct some charge form my account
regarding any dada resub Service but i have not use this service. when the compney deduct the amount from my account then i was staying in roming. second compney is taking a charge for Mised call alert but the comoney is not this service properly they are not giving every alert.i ask one customer care exucative she said your service mised call alert service is active today so you can not received alart but copmney deduct the charge three time form my acount.when i said this is your foult they replied this is your foult compney is not responsable for this matter
please do the need ful

Namaste Alex,

This is to inform you that your concern listed on 19 Mar. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Alex,

Further to our discussion dated 19 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel 3g people said issue cleared on my place today 26/3/2013 and will work.
But i checked today also same issue internet not working.

Namaste Alex,

We would like to inform you that your concern listed 19 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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The above one is not true. The problem not yet resolved so i cut my connection.

Regards,
Alex
alex.[protected]@gmail.com

Namaste ([protected] ),

This is to inform you that your concern listed on 18 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste ([protected] ),

Kindly read the above date as 19 Mar 2013 in place of 18 Mar. 2013. This was due to the human error. We regret for the inconvenience.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste ([protected] ),

This is to inform you that your concern listed 19 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste ([protected] ),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Srinivas,

This is to inform you that your concern listed on 18 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Srinivas,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — POST TO PRE PAID PROBLEM

As was not using my airtel mobile no [protected] from past one year therefore requested to close this account but was suggested by customer care to get converted from post to pre paid as there was no minimum billing to be paid every month accept for any usage for which i accepted the solution and cleared our outstanding bill till that date and a fresh request was made to convert the same number from post to pre paid account.
we did got new sim twice in span of two months after repeated calls to customer care as both the times sim was not activated due to some amount showing pending in my account and after checking with accounts got to know that even after our request to change over from post to pre paid our billing did not stop even though we were not using or even was not aware that our old sim was working we didn't even switched on our phone and because this took few months and billing continued every time spoke to customer care it was told that the bills were not supposed to be made after the request of transferring from post to pre paid account and was given assurance that wrong billing will be revered and waiver will be given.but over all it was a trap to hold a customer for few more months and to keep billing
At last requested to shut the mobile connection account once for all and did not got into trap of getting it transfer from post to pre paid connection

AIRTEL WHOLE SYSTEM IS A TRAP TO MAKE MONEY
SANJAY SAXENA
[protected]

Namaste Mr. Saxena,

This is to inform you that your concern listed on 18 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Saxena,

Further to our discussion dated 18 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Saxena,

This is to inform you that your concern listed 18 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Saxena,

We would like to inform you that your concern listed 18 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Bharti Airtel — WRONG BILLING AND DEDUCTION OF AMOUNT FROM VIRTUAL CALLING CARD

This is to bring in to notice that i am cosistently facing problem in my airtel postpaid connection.every month i pay huge amounts as my bill.several times i have found incorrect billing for which my complaints are going unherad.
now i have taken VIRTUAL CALLING CARD worth rs 55o i make calls to UK for which rs 3.50 paise per min should have been charged but i am being charged as 119 for 12 mins then 85 for 13 mins again 119 for 11 mins.
all my complaints are going unheard .my complaint no. is 20019226.
this is a serious problem against which i need serious action else i will have to disconnect the airtel services without making any payments.
Kindly consider.my no. is [protected]

AirTel — wrongbilling

my aitel mobile number is [protected] from several months im being charged heavily without doing as much outgoing calls

AirTel — wrong billing made by Airtel

Dear Sir,
My name is Raju Modani and I have a Airtel mobile connection no.[protected]. I have noticed that in my last months airtel bill, few ISD calls does not belong with me. These calls amount is Rs.975 . I had register a complaint in Airtel Customer Care but they did not give any answer.
Requested you to please Help me out of this problem.

AirTel — wrong billing

dear sir, i have recieve a bill period of 17 june to 16 juli but iwasnt here from4 to17 juli here then how can i call&havent std then how can u send std bill ihavent std faciliti

Airtel — not able to use virtual calling card

i had submitted my complaint on 23 aug that i cannot use my virtual calling card, neither for international calls nor for any national call. your technical people called me up on 24th august but still there has been no progress in the status. please do the needful as early as possible. thanks

AirTel — Incorrect deduction of call charges

In recent past quiet often,Air Tel have opted lumsum deduction for the calls made.I have registered complaint against this before with AirTel gallery.They credit the incorrect amount,and again to my balance.But the same repeats practically everyday.How many times we should visit the AirTel Gallery for the same issue.Is there any freedom from this .

Airtel — regarding incorrect deduction of call charges

Dear Sir,

this is complaint against Airtel mobile service providers. I have a mobile campus card with airtel which provides facility of calling any campus number at 10ps/min charges, but nowadays the deduction of charges is not properly done.

the service provider is charging normal rates for calling all the number and because of this i am not getting the benifit of the Mobile Campus Pack. I complained several times to the customer care of Airtel but after few times they stopped serving me at customer care number too.

I request you to please do the needful, kindly help me in resolving this issue.
my previous Complaint Number is [protected].
Cell Number : [protected]

AirTel — wrong billing

I am having airtel land line connection NO.[protected]. I had requested for shifting of telephone during September-09. The operator asked that time when to disconnect the telephone. I told him to disconnect the telephone with immediete effect. The provider was not able to shift the telephone due to not avaiilaiblity of signal. In the mean while the company is regularly sending me the bill. My request for providing me a copy of my telephonic talk with the operator does not yield any result. Now, i want to go to consumer foram against the company for illegal billing. Kindly provide me a copy of my tel-talk with the operator so that i can fight against the company.

AirTel — Airtel Wrong Billing

I have a DSL connection from Airtel (account no.[protected] had raised a bill of Rs.13,000/- in August 2009 and then Rs.11,000/- in September 2009. For the last 2 years our bill has never exceeded Rs.1800/- per month. I logged a complaint with the nodal officer of Airtel in September after even having paid Rs.13,000/-. Thereafter I have received only calls asking me to pay up Rs.11,000/- and then Rs.8000/- with a Rs.3000/- waiver. I did not agree to such a settlement.

There after I kept emailing for a resolution with no response received. Through an aquaintance I escalated this to Mr.Amit Mathur the COO of Airtel whose office called the retention deptt to settle the case for Rs.3255/- while also changing over to an unlimited plan of Rs.1499/-. I was asked to send a mail to one Mr.Joginder Kumar confirming the same which I did immediately. There was no response again for 25 days and then today when I sent a mail to this Mr.Joginder I received a call from Priyana Singh of his office who abused me and called me a 'chor', bloody woman and kangaal.The number she called from was[protected].

I have all the emails and communication exchanged from Sept 2009 till date. Where as I have NEVER received any written communication from AIRTEL on helping resolve this issue except a letter saying that they would go legal if I did not pay.

I need to take this issue to consumer court for customer harassment and wrong billing thereby cheating the customer.

Please help

Regards
Reena Ahuja
Centre Incharge(Vocational Training Centre)
Soami Nagar North
New Delhi 110 017
[protected]

Airtel — Wrong deduction of call charges

dear sir,
i am having a Mobile Campus card with number +91 [protected]. i am facing problem of about wrong deduction of call charges for campus to campus numbers. so i launched a complained against Airtel last time.
i have not satisfied by the response given by Airtel. As i am facing this problem for last 3-4 months i have been complaining about this for several times but no action taken by Airtel. Whenever i call customer care at 121, i used to get false promises and they use a rough language with me.

Campus to campus charge is 10 paise/sec
any other mobile is 1 Rupee/min

So i request you to take my complaint seriously and take necessary action.

Rohan Mahajan.
Reachable at : +91 [protected]

Airtel — Incorrect Bill plan charged

I would like to bring up few inconvenience faced with my broadband connection[protected] as below:

I have applied for reactivation on 28th April , 2011, but I got the connection on 12th May, 2011 after so many follow ups (service request # 45720010,[protected]. Whereas a new customer's connection will be activated in less than 2 -3 working days. These people do not have any time to retain old customers, rather they always search for new customers.

the WIFI equipment which was provided to me was an old& used one (and its not in a working stage). Later I need to follow up with customer care and get it rectified (service request #[protected]. Whereas a new equipment will be provided for new customers.

The plan activated for me initially was Rs 599 unlimited plan at the time of activation (12th May, 2011). Later on 14th May 2011 I requested for plan change (service request #[protected], which airtel team has changed the plan on 25th May 2011 and got a telephonic confirmation for the same. But in my bill generated #[protected], I have been charged a monthly rental @ Rs 349 (limited plan), for which all the usage I have utilised under unlimited plan was charged accordingly in my bill. On this I have raised so many requests since June 14th 2011 to rectify the bill. But till date I do not get any resolution for the same. How can anybody charge limited usage when the plan is under UNLIMITED USAGE.

Airtel — Not receiving har copy of bills

Dear Sir,

I am not able to receive my hard copy of the bills every month. I shall be able to get my reimbursement of the bill from my office, only after producing the hard copy. The non-receipt of the bill is happening almost for the past 6 months. Only after complaining to 121 my bills are being supplied. My address furnished is correct and I am receiving all other posts without any problem.

Every time their concerned persons ask me same questions like my billing address, my phone number etc., and assure that my problem will be addressed but again they fail.

I am furnishing the complaint numbers previous two months for your ready reference: 40501184 dated 18.11.2011 and 40876986.and my phone number is [protected]

Added to this I am 63 years old and I feel very much harassed by the indifference of their bill delivery section.

I shall be happy if my grievance is addressed early and by sending last month's and this month's bills and ensure that further bills are sent to my address without break and giving room for further complaints.

At present I am paying my bills based on the SMS sent by their 121.

with regards,
alur sudhakar,
[protected]

Namaste Mr. Saxena,

This is to inform you that your concern listed on 18 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Saxena,

Further to our discussion dated 18 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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last update was on 20 march since then receiving only calls from air tell collection centers for due payments but on date am paying after deduction of over billing of new bill plan
request to take some action on this complaint

Namaste Mr. Saxena,

We would like to inform you that your concern listed 18 March 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I was a loop customer, and was promised for a corporate plan 299 postpaid, however I received some other plan. A fraud has been done by employee mr. Amit Pathak +91 [protected]. My name, address, email have been entered incorrectly inspite of submitting valid proofs.

My airtel billing number - [protected]

Will airtel look into this ???

Namaste Sumanta,

This is to inform you that your concern listed on 18 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Sumanta,

Further to our discussion dated 18 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Sumanta,

We would like to inform you that your concern listed 18 Mar. 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Saurav,

This is to inform you that your concern listed on 18 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Saurav,

This is to inform you that your concern listed 18 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Saurav,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33