Airtel Complaints & Reviews

I am Siddhartha Kumar. I had taken a new XStream fiber connection with a plan of Rs. 1179 last month (paid about 3500+ for 3 months in advance). I was told that I would be able to redeem my thanksapp benefits for Platinum subscription within a day or 2 after activation but, it's been more than 15 days now and I am still not able to get my benefits. I have complained for the same in consecutive days for 3 or 4 days. No resolution yet. I was suggested to mail my issue at thanksapp.[protected]@airtel.com but, no replies yet. All my trust in airtel is fading day by day. Now, I feel like a fool to be a loyal customer of airtel. I am thinking of wiping out all the airtel connections in my home whether DTH, prepaid numbers and XStream Fiber. You people have got me frustrated with your poor service. I am attaching my mail's screenshots with you.

And one more suggestion stop misleading people with lucrative but worthless ads on different medias.

Hi Team,

I am using following services from Airtel family plan under black scheme.

My primary mobile number is : [protected]

1.Airtel post paid (4 mobile numbers)
2.DTH
3.Fibre+Landline

Complaint about: Airtel mobile bill mobile charged for my mobile number : [protected]

1. ISD calls of Rs. 400/- for August 2021 month.
2. ISD calls of Rs. 2139/- charged for this current bill month (september 2021) .

where ISD calls were made from my numbers but they had very well presented the charges with fraudulent call details. They have given details of the isd calls in itemized bill, but those all are fake as no such calls were made from my numbers.

I called there customer care thrice but no satisfactory response i have received till now. customer care exective is saying me to pay the bill which is not relevant to me..

Even Airtel is not stopping the service for that mobile number.

Please help!

Thanks

Regards
Ashish

Hey I'm adding Money of Rs 35000 through Airtel thanks with add more section through Bank of Baroda debit card into Airtel Payment Bank Account but money debited from BOB account but not credited to Airtel account, it's more than 7 days but money not receive, when I talk to customer care they just told to wait for 2 days ..

Transaction date 29/September/2021
Transaction ID :[protected]
Airtel Account no. [protected]

I am getting poor signal strength at my home in Badshahithaul (249199) There are call drops my number become unreachable and very poor signal strength hence 4G runs at 0.9kbps many a times.many airtel users of the area are complaining.

If issue is not resolved within days I have no choice to switch over


Thanks
Sabhyata Sharma

Oct 1st 2021 I done a recharge for rs. 598 from airtel app. Amount deducted but transaction failed and recharge not done. It's been 7 days yet amount h
as not been refunded.

When i m trying use my money in airtrl payments bank, i m getting an error "No debits allowed on this account "

Hi, my Airtel postpaid SIM (No.[protected]) suddenly became inactive. I have tried changing handset but of no use. I have a group plan and all other phone numbers in the plan are working fine. I also have activated international roaming on these numbers.

I have emailed their customer care 3 times but haven't received any reply. I am currently out of India and hence cannot visit Airtel shop.
Please arrange for resolving my issue and send me the email at [protected]@gmail.com

Hello Airtel,

Re -Writing you regarding my Airtel number [protected] has stopped working at a Sudden in UAE. Message coming while registering on Network “Sim got Corrupt”.

Please sort this issue as I am unable to do any bank transactions as I am not getting OTP. I am unable to do anything related to banking transactions.

This number is already recharged with 1 year Pack validity. I am here in UAE and not able to visit India anytime soon.

So please requesting you here again, do the necessary things and do sort out this out of network issue and Sim corrupt issue.

Hope you understand and considering my request and solve my problem as soon as possible.

Thanks & regards,
Airtel Loyal Customer

Hi sir,

We got a new gigabit broadband connection on 07/08/2021. But the link has not been activated. We have also requested to provide 3 static IP's on the same day but We have also requested to provide 3 static IP's on the same day but we have not received the static IP from Airtel support till[protected] even after sending several email requests to the Airtel support. We have received the static IP and link activation only after we logged a complaint to the TRAI and Consumer court.

We keep receiving the invoice for the period which Airtel has not activated and not supplied the static IP. I would request the support team to have a look at my email communications which I attached with this email and take necessary action and send me the invoice from[protected] to make the payment.

We are keeping communicating with the below team to resolve our issue.
Sales person name: Kalidas Avval-[protected]
Local technical team - Rafi - [protected]
Local technical team - Raj patel--[protected]

our connection details are as follows:
The request no. [protected] or [protected]
DSL : [protected]_dsl
Landline: [protected]
Dsl is registered on 07/08/2021 11:30:37 AM.
Register mobile number: [protected]

[protected]@https://www.consumercomplaints.in
Airtel Complaint Status Update [ID: 2995717]
Date:[protected]

Bill number HT2236I[protected]
Amount due till 14-Oct-2021 = 8, 946.76

We have escalated our issue into the Airtel nodal department as well as Airtel appellate authority but we have not received any response from any one. We have sent many email requests to the below team to activate our link and to get static IP issues till[protected].

[protected]@in.airtel.com,
[protected]@in.airtel.com
nodal.[protected]@in.airtel.com,
appellate.[protected]@in.airtel.com,
[protected]@in.airtel.com,
nodal.[protected]@in.airtel.com,
nodal.[protected]@in.airtel.com,
nodal.[protected]@in.airtel.com,
nodal.[protected]@in.airtel.com,
nodal.[protected]@in.airtel.com,
nodal.[protected]@in.airtel.com,
nodal.[protected]@in.airtel.com,
nodal.[protected]@in.airtel.com,
nodal.[protected]@in.airtel.com,
appellate.[protected]@in.airtel.com,
appellate.[protected]@in.airtel.com,
appellate.[protected]@in.airtel.com,
appellate.[protected]@in.airtel.com,
appellate.[protected]@in.airtel.com,
appellate.[protected]@in.airtel.com,
appellate.[protected]@in.airtel.com,
appellate.[protected]@in.airtel.com,
appellate.[protected]@in.airtel.com
satheesh.[protected]@airtel.com

The Airtel team has not responded to our link activation and static IP activation issue at the same time the Airtel team is keeping sending monthly invoices the period which Airtel has not activated and not supplied the static IP . How do we need to make the bill payments without using the broadband link???.

Regards,
Sasidhar.T

This is related to Illegal installation of telecom mast in Ganganagar- meerut - Uttar Pradesh, House of MR Tewatiya in L- block.
Mr Tewatiaya possess a corner residential property of 2 floors and on the terrace he is illegally getting the installation done for the telecom mast .
We are neighbouring residents and have multiple times in the past also raised the protest for this unauthorized and illegal installation of telecom mast. Even after multiple reminders and requests made by residents, MR Tewatiya is forcibly under the influence of power and money is trying to get the installation completed during the night hours avoiding the day light work.

As you know that, it is general rule that, the Mobile Tower has to be installation 50 meters away from the residential area as the radiation eminating from the said Mobile Tower causes various effects on human body and worked as slow poison upon the human body. Therefore, various building societies are refusing to install the said Mobile Tower on their building. Hence, the said Mobile Company choosing residential areas as they know that, few people are very greedy about the money and ignorant of their effect

As per the rules it is the necessary to give structural stability certificate and drawings, building owners' agreement copy, no objection certificate from neighbors and surrounding areas and other documents has not been given and the neighbours has objection to this installation in their areas.

We therefore request you to kindly look in to the matter personally and see that the above tower is removed immediately from the above House in order to prevent further damage to the health of innocent people of the area.

I registered a complaint against Airtel on 05 oct 2021 kindly let us know the status of the complaint. As my number has been completely blocked ( outgoing and incoming), I need this information urgently. Your cooperation is kindly solicited.

I have called to customer care also and not received any satisfactory answer there your call Center person (Suraj) and he said “I don’t know how your number is blocked and given a complaint no[protected]

My number blocked on 4-Oct-21 at 8PM around and till now it’s blocked even I have visited at you service Center at Narayana Vihar Delhi but noting done.

I am using postpaid connection of Airtel last 10 years.

Worst/ Hopeless customer service from airtel. Since 1st October broadband not working. Daily gets new complaint number marking old one as resolved. Latest complaint no. is [protected] . Nobody cares

Dear Airtel
Booked ur fibre connection on 30sep2021 after having assurance that connection is available and the sales guy confirmed himself physically by looking at box installed in my area and said connection will be given the next day but as of today I.e 5oct2021 neither sales guy nor ur technical team contacted me .spoke to ur cc So many times but all in vain .everytime cc says engineer will call within 4 hrs but nothing happened.
My number for broadband fibre connection is [protected]
The landline number which I got after making payment for 6 months advance rental is [protected] and I'd is[protected]_dsl
Plz send ur engineer today for installation as I m fed up with daily calling and making complaint. Customer name -Gunjan kumar

I've been using my Airtel number past 12-15 years and yesterday it suddenly stopped working.. can't access aadhar card and other details. Help please

I wanna inform you that my Airtel broadband connection request is pending and not taken seriously because i will make an order on 24thSeptember2021and till now no positive response from your team and one more thing i am trying lots of ways for use internet for continue my studies but now totally fed-up with Airtel. Requesting you please take it seriously and resolve my issues as soon as possible. I reminding one more thing that is time is to important for aspirants you can't fill up my losses with your excuses regarding your services.

My airtel sim was working fine this morning but after some time it stopped working and when I call it's saying that the number is invalid. I have been using my number for more than 5 years now an it's connected to my all important accounts.
Today out of the blue it stopped without any prior notification.

Dear Sir,
I have made a bill payment of electricity through Airtel application using airtel bank. the payment was successful but till now biller was not settled more than 3 days. i am nearing the due date failing which the electricity will be disconnected. Transaction ID:FT[protected]. Register mobile number [protected]. As i am currently overseas, you can communicate to me through mail id: [protected]@gmail.com. i sent mail to airtel, but no proper response. i cannot communicate over the phone as im in outside of india. please help me in this regard.

Hi,

We are using total 6 connections and when I started to pay the payment I saw each time your payment was showing different amounts online.
I paid yesterday 3 payments, please find here the snapshots and still your customer care team member saying that we just paid half amount not full. When I did full then where half payment gone?

I keep sending email to Airtel and also calling but no response and no one helping to fix just keep sending reminders to pay quickly if not more late fee.

We are here to do the work not fight every day for payment and when few days we are late to do the payment then you just add your late fee but never see about the issues we get with connections and payment what you guys are doing it on daily basis.

I have added the connections snapshot too for you to check and also here messages I got when I paid.

Hi, Bill payment of Rs. 398.87 has been initiated towards your airtel mobile[protected]_dsl. Txn ID:[protected]. Payment will get posted to your Airtel ac within 4-hours subject to successfully completing this Txn. Please keep this Txn Id for future reference. Please update your app for better experience.

Here we have paid 398.87 and your team saying we have just paid 138.45 only.

Hi, Bill payment of Rs. 212.4 has been initiated towards your airtel mobile[protected]_dsl. Txn ID:[protected]. Payment will get posted to your Airtel ac within 4-hours subject to successfully completing this Txn. Please keep this Txn Id for future reference. Please update your app for better experience.

This one they are saying its correct

Hi, Bill payment of Rs. 303.91 has been initiated towards your airtel mobile[protected]_dsl. Txn ID:[protected]. Payment will get posted to your Airtel ac within 4-hours subject to successfully completing this Txn. Please keep this Txn Id for future reference. Please update your app for better experience.

This one they are saying we have just paid 272.

How possible when you sent message for full amount and we paid full amount from my account too and Airtel keep saying they just received only some amount?

Thank you.

MESSAGE RECEIVED ON[protected].02 IST ( YOU MAY SEE THAT THIS MSG WAS RECEIVED AT 19.02 PM THOUGH WE ASKED TO COME BEFORE 6PM)
Dear Customer, Your service request no[protected] could not be attended by our engineer due to a technical issue.. The next appointment available for engineer visit is 20 Sep 2021 16:30:00-20 Sep 2021 17:30:00. Please SMS 'VISIT Y' to [protected]. If new timing is not convenient, please SMS 'VISIT N'
MESSAGE RECEIVED ON[protected].32 IST ( YOU MAY SEE THAT THE TICKET IS DECLINED BY OUR CONFIRMATION WHEREIN WE HAVEN’T CONFIRMED ANY)
Dear Customer, Request for re-appointment for your service request no.[protected], for Airtel Fixedline/Broadband[protected]_tn has been declined basis your confirmation. Your request will be resolved by undefined Please provide the Happy code 3082 to engineer once your problem is resolved.
MESSAGE RECEIVED ON[protected].32 IST ( YOU MAY SEE THAT THE TICKET IS DECLINED BY OUR CONFIRMATION AND TO SHARE THE HAPPY CODE)
Dear Customer, Request for re-appointment for your service request no.[protected], for Airtel Fixedline/Broadband[protected]_tn has been declined basis your confirmation. Your request will be resolved by undefined Please provide the Happy code 3082 to engineer once your problem is resolved.
MESSAGE RECEIVED ON[protected].14 IST (THROUGH TELEPHONIC CALL THE ENGINEER SAID THE ISSUE IS RESOLVED AND ASKED TO SHARETHE HAPPY CODE)
Please provide the Happy code 3082 to engineer once your problem is resolved.
MESSAGE RECEIVED ON[protected].15 IST (SINCE ISSUE IS NOT RESOLVED – ONE MORE TICKET RAISED)
Hi, Your service request no.[protected] has been assigned to engineer (Hashan_FR_N1), He will be visiting at your premises between (24 Sep 2021 03:30:00 PM - 24 Sep 2021 04:30:00 PM). To track your request, click www.airtel.in/track-order. We request you to keep the engineer informed if there is Covid patient in the house so that he can take all necessary precautions.
MESSAGE RECEIVED ON[protected].30 IST (NO ONE VISITED US BUT A REGRET MESSAGE THE ISSUE IS UNRESOLVED)
Hi, we regret for the delay caused towards resolving your service request. It is our constant endeavor to help you stay connected. Our team is still working to resolve your service request no[protected] for your Airtel Xstream Fiber ID[protected]_tn and will keep you informed on this. To track your request, click www.airtel.in/track-orderHi, Our technical team is still working on your service request no.[protected] for your Airtel Xstream Fiber services. It is expected to be resolved by 25 Sep 2021 06:35:00 PM. To track your request, click www.airtel.in/track-order
ENGINEER VISITED ONLY ON[protected] AT AROUND 5.30PM, CHANGED THE MODEM AND PROMISED THE ISSUE WONT GET REPEATED NO HAPPY CODE IS TRIGGERED AS WE ASKED HIM TO KEEP THE CONNECTION UNDER OBSERVATION AND HE AGREED
MESSAGE RECEIVED ON[protected].52 IST (AS THE ABOVE ENGINEER COULD NOT BE CONTACTED, AGAIN A TICKET IS RAISED)
Hi, Your service request no.[protected] has been assigned to engineer (Hashan_FR_N1), He will be visiting at your premises between (01 Oct 2021 04:30:00 PM - 01 Oct 2021 05:30:00 PM). To track your request, click www.airtel.in/track-order. We request you to keep the engineer informed if there is Covid patient in the house so that he can take all necessary precautions.
ISSUE ESCALATED TO SENIOR TECHNICAL TEAM & APPELLATE ON[protected] AROUND 3PM. THEY PROMISED TO SEND AN ENGINEER IN 2 HOURS BUT NO ONE CAME BUT THE ENGINEER CALLED AGAIN AT AROUND 7PM. WHEN WE SAID, THE OFFICE IS CLOSED, RECEIVED THE FOLLOWING MESSAGE

MESSAGE RECEIVED ON[protected].30 IST (NO ON VISITED US BUT A REGRET MESSAGE THE ISSUE IS UNRESOLVED)
Hi, we regret for the delay caused towards resolving your service request. It is our constant endeavor to help you stay connected. Our team is still working to resolve your service request no[protected] for your Airtel Xstream Fiber ID[protected]_tn and will keep you informed on this. To track your request, click www.airtel.in/track-order

A CALL CAME FROM BACK END TEAM ON[protected] AT 10.55 IST, WE SAID THE CONNECTION IS DISRUPTIVE, HE SAID IT IS WORKING FINE AND COULD NOT FIND ANY PROBLEM AND ASKED WHETHER WE CAN CLOSE THE TICKET. WHEN WE SAID IT IS NOT WORKING (DISCONNECTED AGAIN FEW MINUTES BEFORE THE CALL) HE HAS AGREED TO SEND SOMEONE, BUT SO FAR NO ONE HAS COME.
NOW AT AROUND 13.30 IST CALLED THE APPELLATE, ESCALATED AGAIN SPOKE TO SAME OFFICER AND HE PROMISED TO ESCALATE AGAIN TO RESOLVE IT

I bought a AIRTEL BROADBAND CONNECTION on(15-NOV-2021) with100MBPS plan of 3 month. In starting my connection speed is good 100MBPS but after two days my internet soeed reduce AUTOMATICALLY 50% and now they give me 50 mbps SPEED . I COMPLAINED TWICE IN AIRTEL CUSTOMER CARE BUT THEY FAILED TO RESOLVE MY PROBLEM .
I AS A CUMSUMER VERY DISAPPIONTED WITH AIRTEL BROADBAND SIRVICE AND CUSTOMER CARE SERVICE.

MY BROADBAND CONNECTION NO. IS - [protected]
MY MOBILE NO. IS - [protected]

THANKYOU
NARENDRA GURUNG