Airtel Complaints & Reviews

By activating unwanted service, the company is deducting amount from the balance.
and the customer care service is also not responding.

Not transferring the call to customer care executive.

I had an AIRTEL connection[protected] which I had taken in 2009 in Indira Nagar. In November 2011, I had shifted my house to Kaggadasapura. Air tel officials were asking for too many documentation and hence I decided to disconnect the connection. I made the final settlement in January 2012 and there was no further bill generated thereafter. In the month of September 2012, I suddenly started getting SMS for bill payment on this account. Despite several communication with Air tel officers (via phone and in person) this issue is not getting resolved. I am getting calls everyday from Air tel w.r.t this and there is no conclusion. This is extremely frustrating. First of they are billing me for a period when I am not using the phone (I have shifted from the location and this is a landline - there is no way I can use this) and on top of that they are not resolving the issue.

I just want this connection to be closed, Instead Air tel is abusing me by calling me everyday. After one minute of the conversation, they cut the call and will call at the same time next day. This just keeps repeating.

my self Prabhat kumar. my prepaid airtel no. is [protected]. my balance 100 rs. deduct on[protected] without my information or without i do any no. dialled.

Can any one suggest on this issues. Please let me know what I can do further ?

Reg / Anand
Bangalore
India
[protected]@gmail.com
[protected]



[protected] Forwarded message --------
From: Anand <[protected]@gmail.com>
Date: Wed, Dec 12, 2012 at 7:04 PM
Subject: Re: REQUEST TO DISCONNECT THE NET CONNECTION. AIRTEL NUMBER : [protected]. [|BAL|Qrc211121210121612557473|]
To: [protected]@in.airtel.com


Hi Namaste,

Please note every time I can't explain the same fanda to each and every executives. Yes, I have used Airtel service up to certain extent of time and I have paid for that, Since I had to move to different location, I had informed, to many of your executives to stop generating bills automatically, I had given them clear picture, that I will move to different location and then once I get the current address proof, I will provide it to you and then I will have connection back.Lot of conversation went through.

Since, then I havent used the connection nor lived in that location. Even though bill gets generated automatically then its not my problem.I have informed Airtel that I am not using the connection nor living in that location.


Madam, Airtell must have some solution for the automatic bill generation. Especially for the situations like mine. If Airtell had done that process, then I might have been Airtell customer for ever. Also, I might have reffered to may of my friends and relatives.


Sorry madam, I cant pay for which I haven't used. Even though intimating you guys.

I am a website designer, I need some service, throughout of my life.

At present, I am not happy from your service. Let see in future :) Thanks for the following message :

[ We cherish your association with us and look forward to being of service again, should you wish to join the airtel family again in future. ]

Thank you

Reg / Anand


On Tue, Dec 11, 2012 at 1:58 PM, <[protected]@in.airtel.com> wrote:

Namaste Anand,

You wrote in on[protected], concern regarding billing for your airtel fixedline [protected].

Your airtel services have been stopped on[protected]. Your Reference number is 23795370.

Please note the current pending amount is Rs. 3922.71/- (Rs. 67.37/- for bill dated[protected], Rs. 997.76/- for bill dated[protected], Rs. 997.76/- for bill dated[protected], Rs. 997.76/- for bill dated[protected], Rs. 688.29/- for bill dated[protected] and Rs. 173.77/- for the final bill dated[protected]. Hence bill got generated correctly.

There is no security deposit amount in your account for refund.

We cherish your association with us and look forward to being of service again, should you wish to join the airtel family again in future.

airtel appreciates your business and always welcomes your suggestions.


Warm Regards,
customer care
bharti airtel limited.
58386975
www.airtel.in/f1

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 11/12/2012 10:57:56 AM
Subject: Re: REQUEST TO DISCONNECT THE NET CONNECTION. AIRTEL NUMBER : [protected]. [|BAL|Qrc217101218100811504928|]

Hi ,

My line has bee disconnected, long back but till today I am getting call from
your executives.


Today @ 10.35 am I got a call from [protected] a lady executive spoke with
me, regarding Airtel broadband bill payment.I am absolutely not happy the way
she spoke with me, and she said "we will send legal notice". I am not scared of
it, instead I welcome and if she send legal notice, I will go for consumer
court. You people can check all the voice records of mine, there you will get,
what ever I have spoken with all your executives.

I am going to stop prepaid, post paid, what ever Airtel services are.

Thank you

Reg / Anand


I thought Airtel is a best network service providers and hope so.....





On Fri, Oct 19, 2012 at 6:03 PM, <[protected]@in.airtel.com> wrote:
Namaste Sadanand K,

You wrote in on[protected] regarding the delay in cancellation of your airtel
fixedline [protected].

We regret the delay in responding to your mail.

airtel regrets the inconvenience you have experienced.

We have registered your complaint. Your Reference number is 23621854. Our team
will contact you by 23-OCT-2012 03:30 PM with an update on the same.

airtel appreciates your business and always welcomes your suggestions/feedback.


Warm Regards,
Imitiaz Savanur
customer care executive
bharti airtel limited.
My airtel app - your world of airtel on the go. The easiest way to manage your
mobile, broadband & digital TV accounts from anywhere. Download free, click
www.airtel.in/myairtel (data charges apply).


Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
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5EBEC6C93A434F4EBFC2CC385ABBC020AA3E41434C4F47484B4DB3D63F5FA6E62E51B9DD266997&a...⇄
efno=Qrc217101218100811504928



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 17/10/2012 06:39:48 PM
Subject: Request to disconnect the net connection. Airtel number : [protected].

Dear Sir, Madam,

With reference to above subject, I request you to disconnect the net connection
and please please stop e-bill generation towards Airtel number : [protected].

4 month back I have relocate to some other place and I have intimated to many
of your executives, who ever used to call me each and every day. I had told
them to disconnect the connection and not to raise any bill , until I provide
you the new location address details and documents. Yes, I had accepted for the
new plan too, once I moved and settled in the new location after getting air
tel connection over there. But, I used to get e-bill generated copies to my
e-mail id as well as telephone calls from many executives from your customer
care.
.

So many time I have informed your executives to stop generating e - bill , but
they didn`t.

Upon request from one of your executive , today I had been to Air tell office
near 3rd block , they refused to take written request letter nor any
application format towards cancellation or disconnect Airtel number :
[protected].

They said to send e-mail or to call 121 and raise the request.


I think 121 is completely useless.


I have paid Rs.1600/- what ever I have used, I have paid for it and



On Tue, Jan 8, 2013 at 6:26 PM, <collections.[protected]@in.airtel.com> wrote:


Dear Sir/Madam,

Name: SADANANDA K

Airtel Del No: [protected]

Account No: [protected]


This is regarding non payment of bills towards the above said account for a net outstanding of Rs.3923 which is not paid from past few months. This is to inform you that payment needs to be made on or before 15/01/13, to avoid further legal proceeding.

If payment is not made on or before the mentioned date, there will be a legal letter which will be initiated from Lok-Adalat.

For further clarification, Please feel free to contactGayathri-[protected]X

Please do not reply on this e-mail, for further communication mark a mail to
airtel.[protected]@gmail.com

Please ignore this mail if the payment is made.

Regards
Bharti Airtel Ltd

Initially my broadband plan was 10GB FUP, 2mbps/256kbks for Rs 799 per month. I spoke to customer care to get a better plan. The customer care representative shared me the details of a plan having 30GB FUP, 2mbps/512kbps for Rs 999 per month. I asked him to take the request for change of plan. Today I received a message saying that my plan has been changed and it is having 9GB FUP, 2mbps/256kbps. So basically they reduced 1GB from FUP and increased the rental Rs 100.

Now customer care representative is saying that they do not have such plans. The plan was for Mumbai and NOT for Pune. I asked them to file a complaint, but they did not do that. Please let me know what to do.

I had lost the Airtel Sim and had blocked it after losing it. Since I was not interested in further using dint claim for another and had mentioned the airtel representative of not interested in continuing with Post Paid plan. I paid all the dues until tehn.

But still they kept me billing for 6 months and I dint notice that , but they started calling to my other number and kept pressurizing in paying the bill.
So finally did oblize paying the bill, but even until now they havenot cancelled my number though have informed them.
Bill has almost reached 2k. Now again they want me to pay the amount before cancelling it.

Airtel being such a big customer is cheating with people. Though I havenot used their service for 1 year they kept me constantly billing it and they want me to pay the entire amount before cancelling again.

Please let me know of what can be done with these kind of cheaters

Hi, Today, 15 january 2013, tuesday at 06:45 pm, i got a miss call from [protected]. It came to my knowledge that call is from pakistan.
but i am concerned about how
did the calling person got my number. I would appreciate it if you would look into this matter. Please look into matter


regards,
bapi roy [protected]

I Requested that about my plan on 27/12/12. I have no received any response.
Tell me what's a process about my complain otherwise i will disconnect my no.
Plz reply as well as earlier.

Thanks.

Regards

Prateek
[protected]

Hi,

Faulty bill which include some advance for 3G services (h 4 yearly adv rental 5gb 3g gprs free, 3p/10kb(after 5gb, 100% [protected]@80kbps)@840 13" i.e. Rs. 8400.00 + Taxes.)

Which is not requested by me or not informed to me in advance for verification. Now, my services are barred due to crossed the credit limit from 12th Jan'13 morning. I have talked to Customer care Service executive on 11th Jan'13 for wrong billing & 12th Jan'13 for barred outgoing & he confirmed to activate the outgoing & bill correction within 48hours but no action taken.

Vishal Sharma
[protected] Airtel Prepaid
i was wrongly and incompletely informed by an female associate on 10th of january when first time i contact with your custmer care.Actually i was going to take a recharge for GPRS plan so i was not exact aware about the plans in punjab airtel prepaid.i call to custmer care centre and my call connects at Jammu centre at airtel prepaid(Punjab).an associate inform me the plan of rs 149 unlimited GPRS and inform me that you can recharge your account and you will get unlimited data.i recaharged with rs149 at[protected] at 11:21 AM but i got 700 local A2A minutes instead of Data which was not required so i call again regarding inconvinience to me and complaints regarding misleading information given to me by the agent and demands for waiver but they simply denied for this.Then after i regularly call to Custmer care regarding my problem but they simply denied and did not give me resolution.from that date i call daily at centre related to my same issue.i think i had call in custmer care about 30 times during this 30 agents,about 20 seniors(KNE'S) ,5 teamleaders such as Mohit Walia(JAMMU),NAUSHAD AHMAD(JAMMU) and GURPREET SINGH(CHANDIGARH),,,and even i had talked to Manager of JAMMU Airtel centre..but not a single person give me resolution to my satisfaction..and every time they commit me call back but i did not get a single call back from their end till now.last day at monday i speak to Mr. GURPREET SINGH (TEAM LEADER) and they listen my call in which misleading information was given to me and give me resolution and feel sorry as well as compulsate with me for waiver of rs100 and inform me that waiver will be passed with in 4 hours of rs 100.but as per their commitment rs100 waiver did not passed to me till now.and today i call to know the status then i speak to team leader at JAMMU center and they directly refuse that no such request for waiver is processed till now,so kindly take solid action against this and pass my waiver of rs 100 as per commitment as soon as possible and one more thing i reuest that all my calls taken by associates from date 10th january to 15th january should be listen because minimum 15 times i have called at centre are disconnected by agent end even by seniur associaes also and take solid action against them so that your process can be better otherwise these associates can be cause a big loss for airtel.thanks.

my name maninder singh i have an complaint regarding airtel mobile bills. i have an
billing issue for the last 2 months they r not solving my complaint regarding my bills
they have cut my phone. and making monopaly regarding bill.
they r saving that i have to the amount what ever they create in bill.
i have send many mails to them but not any actual solution given by them
maninder singh
[protected]

alternate contact no [protected]
ms.maninder.[protected]@gmail.com

at my home no air tel network & cant talk whenever I am at home

Dear Sir

Please take action ASAP on my complaint.
Since last month I am not getting your Air tel service network fro my hand phone-[protected].
I have call many times to air tel customer care service, but problem not yet resolved.
So, kindly some look in to net work issue & try to get it resolve as soon as possible.

Regards
Sandip Sonone
[protected]
[protected]

Hello,

I given a request for Port In to Airtel which has been happened successfully on Sunday 13 Jan 12 at around 1 AM. I was very happy at I got good service but next day on Sunday morning at around 10 am when I tried to call STD number I got to know that on my connection STD and ISD facility hasn't activated. Then I called Airtel Customer Care number (121) at around 11:30 am (not sure exact time) then call center executive told me that this will take 4 hrs to activate STD and Basic ISD services. When I checked in the evening still it hasn't activated and then again I called to Airtel customer care on 121 and I got same answer. I wait for whole night and then on Monday 14 Jan 13 at around 10:45 am and submitted change request form at Airtel Gallary in Aundh Pune branch as while port in Airtel has done typo error in my first name instead of Shashank they have entered my name as Sushant hence for this also I need to go and submit a new form and also valid proof along with which is really a stupid thing as already I given all the required documents while taking the connection at the time also I told them to activate STD and ISD services and then they told it will take 4 hrs.

I raised a SR[protected] also from My Airtel site. Today (14 Jan 12) around 1 pm I got the message as your STD and National Roaming services activated but it hasn't and then again I called customer care on 198 and I got to know that there is some site up gradation is going on so kindly contact after 2 hrs when I called in the evening around 7:15 pm on 198 the customer service has told me since your ISD service hasn't activated your STD is also not working once we activate your ISD service automatically STD service will be activated. Now at 9:15 I got the message from AZ-AIRCCM saying that your ISD services has been activated.

But still neither I am able to do STD nor ISD. Don't know whom to told and whom should I contact. Basically I have taken a plan STD 399 Plan in which I am getting free 500 local and 500 STD min free so it's common sense that if any customer is taking STD plan so the concern person is more need a STD call more over the basic part is the STD and National Roaming should be a default facility which should be come with activation. For ISD, I can understand there is special activation required.

Hope I will get proper help and my issue gets resolved.

On my transfer from Pune to Chennai, I have been requesting the customer care to re-install my connection since 12.12.2012, but in vain. Every time they note my request and assure me sending engineer with in 8 hours to resolve my complaint. I had a talk with their Team Leader (reportedly) on three occasions on this matter.(Namely Sh.Bhaivab, Sh.Nitin & Sh.Nikhil) but my complain is still persisting. I have at-least made complaint for 16 times on this issue. Since I use the services prepaid, I am at loss for every moment delay.

Is there anybody in the service providing company who will respond on my complaint and resolute.

Priyabrata
ID No.[protected]

My balance was Rs 150,within two days become rs 109.I hardly called those two days except two /three local numbers.Enquiring my last 5 transaction,found Rs 17 has been deducted on VAS.By calling customer care told me someone has mistakenly recharge on your account,and we just deducted from your account.They are fooling me.Purely false.Disgusted....

I hope ,i will get my money back through this forum.I want all my previous transactions to be thoroughly checked.



Prasannajit Mishra

I got tel mobile pre-paid recharged from airtel outlet for Rs 350/-. They refuse to give me the BILL and say this is Airtel policy. How do I show the expenses in my I Tax returns? They (Mr Pavan is very rude.).
brgds
arun gulati
[protected]

I want to deactivate internet on mobile no
[protected]. I tried to call customer care but dint get any help.
I want port it really

My Account No-[protected], is with Airtel Digital TV and am user for the alst 3+ years.

I am not using the service for the last 3 months and because of this reason I am getting at least 5-6 unwanted/pathetic auto generated calls from customer care.

Customer care is not taking care after several requests.

Please take this requset on priority basis and make sure that such unsolicated auto generated call should not reach me.
It's purely my wish whether to continue or not with the service and don't require multiple similar calls through out the day.

Such kind o[censored]nethical behavior force me to think twice for future relationshiop with Airtel Digital TV.

Expecting an early resolution from Airtel end failing which I may take the help of law.

my complaint about process of Prepaid - Postpaid Conversion.

I was apply for Postpaid in airtel on 4th Jan 2013 and now its 14th Jan 2013 - 10 days of span what are these people are doing ..
I am just fed up of calling them and asking them when my Postpaid service get started. but every time they gave me foolish answers like still "Processing n all. They take ""10"" days to convert my prepaid to postpaid and STILL MY POSTPAID SERVICE IS NOT ACTIVATED. and worse thing is they even shut down my prepaid service also. its been 2 days my all airtel service are shut down.. that's means i am with empty Phone with no service. They don't even care about customer inconvenience.

so final remark about airtel is "VERY PATHETIC APPROACH"

dear Sir,

I'm a consumer of Airtel company having a connection hnumber [protected], my pre-paid balance is duducting each time without any notification. I am not availaling any type of services for which I need to pay.

Kindly help me to stop unwanted balance deduction.

Regards,
Manoj Kumar
[protected]