Airtel Complaints & Reviews

Respected Sir/mam,
I went to my nearby airtel store for getting the fastag for my personal vehicle. I got the money in my personal wallet but didnt recieved the mpin. The nearby airtel store provided me with the fastag which i cant use without my mpin. Now when i try to reset my mpin from airtel thanks app it says, mpin reset window is closed, try again after 24 hours. I want to go tomorow out of town for medical checkup and unfortunately wont be able to make use of fastag and the whole purpose going to nearby store got defeated. Kindly help me in this regard.
Thankyou

Dear sir,
I have recharge of Rs 48 on my prepaid mobile from Google Pay app through net banking on 28th september, 2021. Though recharge shown as successful & amount deducted from my bank account, but recharge not reflecting in my mobile no [protected].
Please take this request very sincerely because this happened with me twice.

I have requested Airtel for disconnection of my broadband on 04 Aug 2021reference number[protected] as there was no internet since 27 July 2021. I cleared all pending payment as directed but Airtel again generated bill on my name in Sep and asking me to clear those as well for disconnect.

Kindly help me with this issue

Pls solve my problem i am not make call in day more then 20 number and facing problem in indor internet service

I wanted to share the experience regarding the Airtel network, they have cheated for me during number port.

My Number [protected] was Vodafone and I got the call one day from the Airtel executive the name of the person is Swati ([protected]), she told me the postpaid plan, which means Airtel providing 299 plan life time if I will port from Voda to Airtel.

I trusted her and raised the port request from Voda and after porting I am getting many issues like the plan which she has offered to me that is 399 while she told 299, and when I called her so she told me she will not receive my file at yet.

Even I called multiple times in airtel customer executive so he suggested I to drop the email to this email id- [protected]@in.airtel.com, I have dropped but not getting the response so far.

I want to raise the complaint regarding the Airtel network they lying to me, they have done fake promises, and they break my trust.

I am sharing the email screenshots.

Please help me here to get same plan what Airtel has promised.

Airtel has been spamming my mobile number with pack reminder messages and incorrect SMS saying my pack has expired even after reneweing pack.

They are misusing SMS service.
Inspite of fully registered under DND, airtel itself is spamming.
Multiple reminders for pack renewals, pack expiry etc
one SMS one can understand.

Messages received from nay headers like AX-ARWINF, AX-Airtel, AX-AIRGSF

My Airtel mobile no has 45 recharge coupons which valid till 01/01/2023. But this coupons is not working when recharging but still showing in my Airtel app. Upon contacting company say, they withdraw the offer and not servicable. But the coupon have expiry upto 01/01/2023 and still showing in my Airtel app.

I recharge two times from airtel payments bank to, money deducted but nkt recharged
.
I used airtel payment bank app to rechacged my mobile no.

I lost my 766rs

I have recharged my airtel num with 100 rupees talktime but unable to call

My SIM card 4G is suddenly stop working and no idea to how to activate the same as for using further This is the second time the sim is suddenly stopped working without changing or change the handset This is very humiliate for now all details are put in mobile number we used
The number that I use is this one [protected]

I had just recently change my sim as my earlier sim was not working and always in emergency call only. Airtel retailer near my home told me to change the sim so i did. They had overcharged me by 250 rupees which was supposed to be olny 25 rupees.

Out going SMS not working while in international Roaming..

tried all ways of recharge...

Tried all ways of SMSC numbers availble..

Dear sir /Madam

I qurat ain register covid claim in paramount tpa services .Each and everyday they told me new documents .I am a lady each and every day I go to hospital this is not good .I have lost my job please high light the issue with claims team and justice for me and my family .

Handfolded Request

Qurat Ain

[protected]

Hi,

This is to escalate my issue regarding the plan change resulting in an increase of the monthly bill.

I have been on the Family 799 plan for quite some time now without any issue. However, on 11th Aug, my plan was automatically changed to 999 plan without my consent. No prior consent via SMS or email was requested from me as well. While raising this request through the app on 13th and 20th Sep, ticket id[protected] and[protected] respectively, no resolution was given and the requests were automatically closed with no proper explanation.

On 25th Sep, I called 198 and was informed that I will receive a call back within 24hrs. This did not happen. I called 198 again on 28th Sep and explained my situation in detail to Sarthak Bakshi (Senior Supervisor) and Abhishek Thakur. However, Sarthak has a very arrogant attitude with no real intention of resolving this issue when I requested for adjustment of excess charge since I have not received any notification via SMS or email even though it shows up in the Airtel system as being sent to me.

I am not sure who and why, but the 799 plan was deactivated which was working perfectly fine for me. In addition, I have been forced to switch to the 999 plan without any proper added benefits over the previous plan which seems more like bullying. I understand that I cannot be switched back to the old plan. What I am hoping for is an adjustment for Rs 236 (inclusive of GST) for a loyal customer such that I am still paying the old amount that I have been paying so far.

I have always enjoyed Airtel service and hope that this issue will not dent our long relationship in any way. Looking forward to your prompt and positive response.

Best Regards,
Ankith Rana
XXXXXX9456

My number is [protected] i have done frc 149 but not reflected on my account money is debited successful

Complaining about Very Poor network quality connection in my village. So please its my humble request on behalf of my village members, please install the network in my village. Rajnagar, pin-743357, Lat 21.6626029 N Long 88.239662 E

Airtel DTH Connection: [protected]
I have installed Airtel DTH with Broadband connection on 27th Aug '21 and it's said it's obsoletely free for 1month and you can change the plan anytime, based on that commitment I made DTH to Prepaid connection on 25th Sep'21 and un bundle the plan. Now I'm seeing Negative balance as -rs.631.17 and customer care not waving off this money. If I need to continue I need to pay rs.631.17 to become a null balance and need to pay again top up money to continue service.

Ticket number 93795751 is pending from last 9 days, full payments done but no connection provide from company end, fiber cable reached near my house 1 month ago .

On 16September 2021 afternoon, My airtel India sim stopped working suddenly. Its been 9 months since I started living in Tokyo, Japan and the network was working just fine. I had done all the essential recharges and kept it active. But on 16th, all of a sudden, the SIM stopped working without any intimation.
I used the airtel app to solve the problem initially but it suggested me to contact the customer support. Unable to call back Indian customer support(Sim not functioning) I tried Airtel's website to raise a complaint. But the website was equally not helpful and suggested me the same.
I then had to get in touch with aitel via their Twitter handle on 17thSeptember 2021, and after repeated tagged tweets, requests and Direct messages, they finally responded on 18th asking for the number.
I gave the necessary details and told them that I live in Tokyo, Japan, and also that all my bank and other essential accounts are attached to this number, so now without the number being active, I'm unable to receive OTPs and hence unable to access my accounts and do other essential works back home like paying electricity bills, Rent, send money to family etc. I requested them to help me quickly.
They came back with a suggestion to manually connect to networks that are provided in USA. Unable to understand their suggestion I reminded them that I live in Japan not USA. They later asked me to latch on to one of the two network providers in Japan. I tried both and the the Sim did not latch on to any of them. The sim also failed to setup a APN manually or take it automatically from any network provider.
Based on suggestion I checked my phone with other SIM's and my SIM on other Mobiles. My mobile was working fine with other sim's and my SIM although recognized as a SIM in other mobile(which it was not happening in my mobile), did not connect to any network and after few attempts to connect to the different networks, the SIM stopped offering me the list of network available even.
Now this happened on 18Sep2021 and since then, the Airtel support, Via Twitter messages were only repeating the same suggestions time and again, despite me telling them repeatedly that it was not working.
Its 27th September2021, 10+days from the day the problem occurred and yet Airtel have been very reluctant in helping me solve the issue or even give a sensible solution. They never come back with a solution proactively either and need repeated reminders to even respond; and when they do, they respond with the same message repeatedly to latch on to a network. I have been telling them that the mobile has stopped detecting any network even, but they does not seem to understand.
I'm not in a position to come back to India for a sim card leaving my work here. Nor can I wait for eternity to make my sim work. I need to access my bank accounts back in India and also many other essential services urgently but the network does not seem to be helpful at all.
I'm struck in a foreign land, cut off from India, especially my financials due to this issue. And scarily, because my SIM does not work, I'm unable to know if my bank account is being used by any miscreants. Even my investments are on hold because of this issue.
I have been a loyal customer of Airtel for more than a decade and the trust I placed in their network is wearing out. Now I'm scared of all the details I shared with them too. So I wish to hold Aitel responsible for any financial misuse if it happens, or any other issues with regards to delay in bill payments and/disconnection of services in India and wish to get my sim and also complete settlement of all related Issues.
I believe with perfectly working Mobile and untouched SIM, there is no other way that a sim could stop working suddenly, unless done deliberately.
And if this is how the network supports its expat customers, then how could we trust them and come abroad from our home? forget work, but even for a trip? They can disconnect us from any place anytime and we would be left stranded in a unknown country without a means to contact and inform anyone.
I want my Sim working back, if they can't do it, I expect a new Sim to be delivered to my Home here, or at the least provide me an Esim, which could be used on my mobile. I need this issues resolved as early as It can be, as it has halted many essential transactions. Especially due to the services o[censored]sing OTPs to access multiple accounts.

I'm attaching my entire conversation with the airtel support below. I can attach the tagged tweets or app responses if required. (FYI, The Airtel app does not even have an option for SIM not working scenarios).

Please contact me at: [protected]@gmail.com

Regards,
Sujal Bhandary

Internet speed is too slow in lakkapuram erode tamilnadu-638002 very weak internet please resolve the problem of internet