Airtel Complaints & Reviews

My Mob Number [protected]
Today I Activate
Rs 124, 3600Mins 3G data, charges post 3600 mins 3p/10Kb, Validity: 30 Days Speed will be 7.2 MBPS till plan end date

But I Got Only 2G Speed

I Called 198 Custmer Care
He Say It,s 2G Pack Then Cut My Call

But Plan Say 7.2mbs 3G

Sorry to say but in current time it’s true. Dear Nodal office it’s my bad luck that I am Using M/S Airtel IPTV, Broad Band & Fixed line services. Now I am sharing my complaint to you. I was facing the problem in my Broad band (When I am going to download any file or opening heavy graphic side need refresh it 1-2 time and then I am to browse it)and from August end and September beginning its showing above error many time and finally on 1st September 2012 I had raise a complain at 198 helpline and same day your technical person visited at my home and told that my exiting ADSL Wi-Fi Modem model number 450 TXI is faulty so I need to purchase a new modem same time I had given him the another modem model number beetel 450 BXI and I was surprised to hear that he don’t the setup a setting of that modem and he go away from my home after that I had made many complain to your 198 complaint center and every time I found that it was closed by your engineer or your back hand but issued not resolved.
As per my knowledge you are beaching the Customer trust under and it come under legal offense I.P.C. Section 405, Consumer protection Act 1981 and in last I can also take the step under IPC 420 & 421.
Now you tell me what action I need to take against you because you have given to Metal harassment.
Regards
Hitesh Kumar Garg (LL.B)
+91-[protected]

I WOULD LIKE TO INFORM AIRTEL TELESERVICES THAT CANARA BANK IS NOT LISTED IN THE LIST OF BANKS FOR INTERNET BANKING FACILITY.KINDLY INCORPORATE THE SAME AND PLEASE ALSO NOTE THE SAME IS BROUGHT TO THE NOTICE OF YOUR CUSTOMER SERVICE DEPT.

With due respct to all .,I would like to bring to ur kind notice tht being such a longtime & loyal customer to airtel...i was mislead by the entire airtel services providers... its highly disgracefull & insulting for my own dignity..it started frm the month of may 2012 wherein i had called the cust care ppl seeking help in terms of roaming plan coz i was gng to out of to sm othr state fr roaming...i was told abt the plan 225 whc is going to b the best plan for roaming including messags in less rate as asked..i agreed to get into tht plan..after i came out of kol..i paid my frst bill after being on roaming whic was of rs 746..next month i gt a bill of rs 4393,...i called cust care asking why ths bill is so high..it was told to me very rudely tht itw as bcoz the plan was chnaged....to a normal plan..i told them i nvr authorised anyone to chnage my plan wen m still in romaing & which made the bill so high to tht extent..i wanted to speak to a manager...they said managers busy will call within 2 hrs..i gv my alt no...no body called...i called back again..thr was again a confirmation agan to me tht the manager will call bcak...no one called..i kept calling the cust care...no proper resp..now in sept..i hv gt an info tht these ppl hv approached my home harasing my parents stating abt the money..i spoke to the tht person who made me speak to the manager..i hv tried expalining but the manager was only concrened abt the payment frm me, was only stressing on tht..not ready to realise tht wht i hv gone thru...today seeing to all this problems which i was nt able to take anymore..i agreed to pay teh roaming charges for rs 6742....& required fr a written conformation frm them...which after so much of talks i gt....i paid n gt the reference no fr payment..its really sad tht these kind of service providers are cheating..pls pls pls dnt trust these ppl evr in life..& request to take any proper action against them...

Dear Sir,

Using Airtel DTH is very very Bad experience for me. Airtel DTH and other Associates are cheating customers. Due to my past experience, from Last One year I was not using Airtel. On 10 days back I received call from [protected], 411. ( Fraud, Cheater, & Crooks ) They told me that if I recharge my DTH with 1250.00 They will provide me one Year validity with more than 185 channel. They called me more than 5- 6 times. and insist me lot. On there requested I recharged my airtel DTH 15 days back using my icici credit card . But till date I have not received any validity. They are not picking my phone and not responding to my calls. I called then more 10 times. I complaint to Airtel but no response.

Kamal kant
[protected]
Airtel DTH no [protected]

Dear Sir I Rashmi Ranjan Mohapatra s/o- Bhabagrahi Mohapatra,Address: Thoria Sahi,P.o:-Mangalabag,Dist:Cuttack-ODISHA-753001 would like to bring into ur notice that I taken Airtel prepaid connection on 14-Aug-2012 and I submitted my Voter Id Photocopy with self signature on the documents as per the required documents for verifications, my number was activated on the same day and i started using my mobile and also distributed to all my friends and relatives as my contact number, My Airtel prepaid number is [protected]. suddenly after 10days from the activations airtel disconnected my service without any notification. I contacted to the retailer from whom i have purchased the sim he showed his register and told that he already sent my documents to the company after that i contacted airtel service centre,cantonment road,bajrakbati cuttack they told me to submit the documents again after that they will reactivate on the otherday i again submitted the fresh copy of my documents ,they received and assured me that my connections will be Re-activated within 24Hrs but its more than 24Hrs neither customer care 198 is responding nor they are Re-activating my sim and I cannot use that sim. They cannot reactivate till now.Airtel is cheating lot's of recent prepaid customer like this.Hence i request you to please consider the matter and take legal actions against this Fraud company.


Thanking You
Your's Faithfully
Contact Mobile:[protected] Rashmiranjan Mohapatra
Email:[protected]@yahoo.com
Date: 12/Sept/2012

i am orthopaedically handicapped person.My hands and Legs are not functioning properly. How can I activate the chargeable services.
I have not activated this service but don't know how z this been rendered to me and I have been charged even for this Rs.30/-Per month.
I tried to stop this service through message..and approached to customer care but no use, ...please stop this service as immediate as possible, .as I really not at all interested in paying for it.

My Mobile No. [protected]

Please do the needful as early as possible

To
The customer care,
Airtel India

This is regarding my celebrity wellness mall subscription, which is renewing automatically. Stop this auto subscription and deactivate it permanently.
My cell no is [protected]
Network service - Prepaid

Shelly

Hi,

With respec your attention I beg t state that a unknown no [protected] in Pakistan/Afganistan miss called me many times.Today at 11.09 a.m it occured again. Please take a step against this no.

thanks n oblige

Airtel Customer.

I have not activated AT-AIRINF but I am getting charged Rs 6 a day, .please stop this service as immediate as possible, ..as I am really not at all interested in paying for it.

Deactivate AT-AIRINF - as immediate as possible


[protected] this is my mobile no

HI
DEAR
I AM RONAK MAHAJAN YOU HAVE PURCHES 10 DONGLE BUT NO PROVIDE YOUR SERVICE IN AIRTEL.
PLZZZZ HELP ME ...........

AN NO ANS CALL CENTER EMPOLY PROPELY ANS..........



YOUR LAND FAKIR COMPNY BAKWAS PANI ME DUB MARO.............

hello sir my name is SUMIT S CHAUHAN . i have a air tel connection . but a few time i got a hard incanvince . i dont want want a promotional call and sms . i camplaint it at airtel custmer care but i got responce that i am a stupit gay and i cant understand that they tell . so it mean that we only hear that what they say but we cant say any thing ,and i activate a dnd last month and i think this service can activate in 45 days .but 1 month begine but service not activate o n number so please give me a justice and teach a customer care aqsitive that they change thare language .

hello sir/ma'am,

i am using airtel gprs service on my mobile, i have nokia C6-01 high speed internet supported mobile.
My complaint is i got only 5 to 9kbps speed, and its showing too many times 'connection lost, or 'server reset'
and after all all other companies giving more than 40kbps of gprs speed,
than why only i got that poor speed of gprs?

That is too slow speed and i complaint many times but still problem is ON THE GO!!!!!

My last complaint number to the airtel customer care is : CMOUD[protected],

they said that they will update me by 11 sep, but no update.

With thanks fully,
gohil jatin,
rajkot,
gujrat.
Mobile [protected]

I have been using Airtel services for the past 7 years via the number: [protected]. I shifted recently to the postpaid connection under the same number and opted for Blackberry internet services. For the first three months I paid 599 every month for the internet. Then on 10th July I decided to withdraw from Airtel since 599 was expensive for me.
On 10th July an executive from retention department called me and offered me Blackberry Internet service for 2499 advance for 6 months and saying that any plan of Rs. 399 does not exist with Airtel. At first I agreed to it. But then on 16th July I called them again at 121 to withdraw my advance rental of 2499 and give me another pack since I was uncomfortable in paying the advance. Mr. Yashpal confirmed the de activation of 2499 plan and started 399 Blackberry Internet for me stating the advance plan has been cancelled.
In the month of august I received a bill of Rs. 3787 which was inclusive of the 2499 ( which Yashpal confirmed he had discontinued) and Rs. 283 extra ( variable pay of Rs. 399 from 16th July to 4th August). At first I did not notice the 283 extra and called the Airtel nodal officers to review and give me a waiver of 2499 since the plan had been discontinued. But then due to delay in response I paid the complete bill of Rs 3990 to avoid any delays in bill payment and decided to compromise with paying in advance for 6 months of internet.
Now on 6th September I receive a bill of Rs 945 which is again charging me off Rs. 399 for Internet service. I again called 121 and got delayed till 11th September due to system up gradations and non availability of bills with Airtel. I finally spoke to Supervisor Mr. Raman Kumar via ref no: [protected] and asked for the explanation. He explicitly mentioned that the 2499 plan that got discontinued on 16th julty is not wasted, which means that the money I paid in August is of no use. I will be charged normally of 399 every month for Internet service extra and nothing can be done in regards to the Rs. 2499. He confirmed this on behalf of all the managers and nodal officer and has completely refused to help.
Nobody told me at the time of discontinuation on the 16th July 2012 that my money will be wasted and they now ever refuse to adjust my Rs. 2499. Please provide justice to me.

Dear Sir,

I have complained to My service provider about my problem very clearly . My problem is i could not make outgoing calls even i recharge by having enough balance. after some time on 8 th sep by balance was missed and i could not make out going calls till 10 th sep. i have complained to the airtel customer care and the outlet located in karimnagar and to the nodle officer in Airtel, They have issued a compaint number CBDM[protected] AND CBDCC[protected], Nobody has tried to call me .. please punish them and do the needful help..

Regards,

Murali
[protected]

Some time back, I requested AIRTEL to disconnect my Airtel No.[protected]Broadband and Landline) because of some un-resolved issues.

Since then I got and continuously getting calls from Airtel from different different executives all the time without being knowing what communication has happened in past. Every time I get a call, one says some thing and other says other thing and give a new commitment ....... and when you talk about it they say that they don't know about the commitment and it is not there in their record ................... in nut shell not willing to resolve the issue rather tey send me Bill for the period I am not concerned with.



Still today I am continuously getting calls from them which is causing mental harassment.

I AM THINKING TO FILE A CASE OF MENTAL HARRASMENT AGAINST AIRTEL.

Sir,
I am using nokia lumia 710 and i have airtel 3G plan but i don't get 3G speed in my cell.
I am complain to the customer care more than 10 times but they are not solve my problem and also cut the customer care line.
My number is [protected] using in Delhi.

please solve my problem as soon as possible.

To the concerned,
This is with regards to my number [protected] which was with AIRTEL for more than a year.
All this pain started with the process of MNP from AIRTEL to TATA DOCOMO as I had some benefits with Docomo connection [Employed for TATA Communications].
I had already paid an amount of Rs 500/- before the MNP process [Jan 2012], so that if there are any dues the AIRTEL Team can reduce it form the advance of 500/- paid.
The MNP process was completed on the 1st week of Feb 2012.
1. I Used TATA Docomo for almost a month and I had received a mail stating there is due of Rs 288/- from AIRTEL But I lost my TATA Docomo sim card on April 4th 2012, while I was travelling from Chennai to Vellore. I requested the concerned person to deactivate the connection so that I can get a duplicate sim card once I am back to Chennai.
2. On 14th June 2012 I paid Rs 288/- To AIRTEL, since the TATA DOCOMO team had informed me that the connection was terminated from AIRTEL.
3. On 26th June 2012 I paid Rs 689/- to TATA DOCOMO as they claimed there is a due and hence the connection was disconnected, so once there is a no due for the number, it could be obtained from AIRTEL as it’s my parent service provider.
4. On 19th July 2012 I wrote a complaint/requisition letter to the sales officer/Manager at AIRTEL office Coimbatore, I was told that there will be a technical person who will assist me further, but there was no response, I thought there are no one to read my piece of paper.
5. On 28th August 2012 I got a sim card ‘Sim No:[protected]’ from AIRTEL and I was asked to pay Rs 638/- they said it was for process of duplicate sim card which costs Rs 350/- and outstanding fee of Rs 288/- for which I have already paid at Chennai on 14th June 2012 and I was told Rs 300/- will be refunded later to my account.
6. Now to prove that I have paid, you people missed to update, I had to raise a support mail on the same day support ticket number # 20195
7. On 9th Sept 2012 I spoke with a technical assistant at Chennai and I am told that my number is still in the port out state and there will was no information or support ticket with reference to this number raised for a comeback plan.
Please note I had been paying from April 2nd till 28th August to get my number back not knowing who my service provider is.
I couldn't get a duplicate sim from TATA DOCOMO as the concerned technical person told me that the number has not been completely ported to TATA DOCOMO since there was a due.
On April 27th 2012 I was told my Docomo services were truncated as I have not paid some due amount to my old network [AIRTEL].
On April 29th 2012 my services was truncated completely from AIRTEL stating it is a Port not found issue.

Finally after researching on the internet I came to know a number can be obtained from the old network after 90days of service of the new network and this plan was called as welcome back customer plan in AIRTEL, I did not try with Docomo as they strictly said it’s over 90 days and it’s in disconnected state. [The number is neither in AIRTEL nor in Docomo].
After 90 days it’s the responsibility of my parent network to get my services in this case it happens to be AIRTEL. When I call up the senior sales office from Coimbatore AIRTEL office he doesn't even pick up.
Now I need my services back and compensation for what has happened as per your SLA.
It’s not enough if you have an ad to connect to friends with Rahman's tune in the background; you people got to work and try to do a service. Just collecting bills and answering the call doesn't mean service, trying to resolve a customer’s problem and that is called service and in future never put a record stating you are number one in customer service.
Since I am a frequent blogger and there is a fan following, I wouldn’t mind publishing this nasty experience of AIRTEL in my Blog, and I am sure there will be comments from many on their nasty experiences.
Kindly contact me ASAP. It would be better if a senior manager could address on this and make sure I am satisfied with the service credit he will offer.
--
Shrinath.K.T
[protected]

AM SADHNA FROM SHIVALIK NAGAR.. I HAVE CALLED 100 TIMES TO CUSTOMER CARE BUT I DID NOT RECEIVED MY INTERNET SETTING.. ITS REQUEST THAT PLS SEND ME MY INTERNET SETTING OTHERWISE I WILL DISCONNECT THIS CONNECTION.
NUMBER [protected]
PREPAID NUMBER
WANT MOBILE INTERNET SETTING

Hello Sir,

I have applied for mobile-portability of my post paid number +91 [protected] (Andhra Pradesh Airtel) , yesterday I got message on from 1901, that My service provider has rejected portability due to Legal reasons.
I've paid their last month's bill amount plus extra (Rs.500)sufficient amount for period upto portability.
Looks like; Airtel is adopting wrong practices to retain customer, They are just trying to fool around & making desparate attempts to keep customers by rejecting their requests.
I want to know where & how can I escalate this beyond loop mobile? Is there a consumer interest forum or other legal cell that TRAI has set up where I can register my complaint?


The Unique porting ID: AA239829 expiry date is 21/09/2012 ,Kindly intervene and instruct them to approve portability, Thank you!

Ashutosh
[protected]@gmail.com