Airtel Complaints & Reviews

REMINDER - I
To

The officer concerned/Nodal Officer
Airtel Postpaid Mobile Services
Customer Care Cell
Bharti Airtel Limited, Plot No.21, Rajiv Gandhi IT Park, Chandigarh 160101

Subject: Regarding change of correspondence/ billing address for Mobile No.[protected] and dispatch of itemized bill for the month of May & June 2012.

Sir/ Madam,

This is bring to your kind notice that the undersigned has recently shifted his place of residence i.e. House No. 1404-A Sector 20, Chandigarh to House No. 2606, Sector 19, Chandigarh and would request your goodself to intervene that the new communication/billing address (mentioned below) may kindly be updated into Airtel's kind records so as to avoid any inconvenience in near future, so as to enable me to receive copy of printed bill as well. Changing the same may enable the undersigned to pay his outstanding bill by due date & time and shall also avoid litigations arising there-from, from time-to-time.

An early action in this regard is expected and shall be highly appreciated.

The New Correspondence/ Communication address is as follows:
Harmeet Lamba
S/o Sh. Kulwant Lamba
House No. 2606,
Sector 19-C, Chandigarh
PIN 160019 (UT)
[protected]@yahoo.com

Please acknowledge a receipt of this request via e-mail/mobile call/sms & also confirm when the updation regarding change of address is made.

Thanking you in anticipation
With Due regards,
Yours sincerely

Harmeet Lamba<[protected]@yahoo.com &
[protected]@gmail.com>
RIL CUG Plan for Mobile No. [protected]

I have made a request to change my DSL line from one room to another I have done this 5 times and no one shows up but @ the end of the day it case just closes. my name is priya and my last ref no is 19615854. The worst service that I have seen from Airtel. they are usually so good and I used tell all my friends to change to them Now I guess I myself will be changing them if not resloved soon.

Sir,
Today i received a blank call from[protected] at morning 8.15AM,usually i dont have any friends nor relatives outside the country,when i check that number its from Pakistan ! kindly resolve this.
vedamurthy.p
[protected]
Bangalore
2/8/2012

This is Roshan Sharma, using AIRTEL mobile no. +91 [protected] having my query regarding the illogical AIRTEL internet proportionate policy.

I have received a postpaid AIRTEL bill no.[protected], dated 27th july’12 for my airtel number [protected] for Rs. 3000.31/- (after all discount). Containing Rs. 2400/- for 2G internet usage.


There are two complains:

1) My credit limit was Rs. 1,300/-, but they have slammed the bill of Rs. 3,000/-. (exceeding Rs. 1700/- above my credit limit). They have specifically stated the fact in there [introductory call that as soon as my bill amount will reach Rs. 1300/- my services will be debarred . (But still not done the same).


2) They have charged Rs. 2400 on account of internet usage, on the basis of AIRTEL proportionate usage policy.

a) I have activated AIRTEL 98 GPRS pack which gives user 1024 MB (1GB) of internet usage for the period of one month.

• I have used the same services for 19 days out of 30 days in the period from 26thJune'12 to 04th July'12 (9 days) and then again used the same pack for 16th July’12 to 25th July’12 (10 days) . Total proportionate usage available to me is 648 MB (1024*19/30). And during this period I have used 512 MB of internet which is under the proportionate limit available to me.
• When I contacted the Customer care for the same, it has been said to me that the services will be calculated on proportionate basis and separately for first 9 days and then separately for the rest of the 10 days., irrespective they have charged the GPRS charges for the whole 19 days.
• I am unable to understand the logic of this, as the pack is same, they have charged the amount for 19 days, then why they are not giving me the consolidated usage for 19 days. I think it should be on the wish of customer that how he has to use his cell-phone.

b) I have a postpaid plan of Rs. 249 MB under which I can use 200 MB internet. I have activated that 200 MB pack during the remaining period of the month for 11 days (05th July’12 to 15th july’12) and used only 141 MB out of the available 200 MB. But still I got charged for the internet usage for that period also and when I contacted to the AIRTEL customer care, they said the same is calculated on proportionate basis and I will only get proportionate of 200 MB for 11 days only.

I can’t find how they can calculate the 200 MB free internet usage (as it was including in my rental service of Rs. 249 per month) on proportionate basis as they are charging the 249 rupees of my plan irrespective of mine use of any of there services.



I have contacted three-four times for resolving the same but could not find a positive reply from any of the customer care executive.

Reference of some of them are as:

a) DATE 28TH July’12 – Time 11:15 PM – AIRTEL Executive – Ramesh – Complain no. 44998645
b) DATE 31st July’12 – Time 11:10 AM – AIRTEL Executive – Shraddha & Hemali – Complain no. [protected]
c) DATE 1st August’12 – Time 6:53 PM – AIRTEL Executive – Sachin.

Dear shri Sunil Mittal,

My DSL comnnection is not working from last 10 days. Neighter TV is working nor Internet is working. Inspite of repeated telephonic request, no action is being taken by your service staff. Even they have stopped lifting the phone. This is really frustating affair with your services for IPTV connection holders. Airtel always claims of best & prompt service which i feel is just a publicity.

can you ask the concern staff to immediately take the action to rectify my complaint and also take stern action against the erring service staff.

Girish

Respected Sir,

I beg to say to you that I am Manu Shandilya from (H.No. 109/2 Ahiwara , Ballabgarh, Dist: Faridabad, State: Haryana, Pin : 121004). I am having trouble in using my Airtel 3G Data Card. I purchased an Airtel 3G Data Card (Number: [protected], Sim no:[protected] with prepaid connection.

For the past 3-4 days I am continuously filing complaint in customer support for the bad download speed I am getting. Everytime I was assured that the issue will be resolved in 24 hours of time.

Therefore, keeping faith on the Airtel customer support promise I recharged my 3G data card two times (1st 2Gb recharge of Rs. 450 and 2nd time 1GB Recharge of Rs. 250) to download an urgent file of 350MB. But none of the recharge was able to download my data, out of the 3GB data usage which I got from the above two recharges currently only 180MB approx. is left but my file is still pending for download.

This is because we are bearing power cuts continiously in every 3 to 4 hours due to which my download gets interrupted in between and when the power comes back it begins download from start.

Thus, my amount of Rs. 700.00 (Rs. 450.00 + Rs. 250) has been wasted and it is a big amount for me much for me.

Again recently, on August 01, 2012 at 7:16pm when I contacted Airtel customer care and asked for the compensation of $700.00 which I lost. They denied for it and asked me that your problem will be resolved but refund cannot be made for my loss.

Please help me.

Additionally, for your reference, The reference no: CADCN[protected] is for my issue reported at Airtel Customer Care.

Manu Shandilya
Mob: [protected]

Sir/Madam
With reference to the above i would request you to launch a complaint against the service provider airtel because its not providing a satisfactory service at all.The problem faced by me is that recently i have ported from vodafone to airtel and first i had problem in porting and it took around a month for my no to get ported which is [protected] and after it got ported now again after one and a half week they are asking me resubmit the documents again or else the no will get cancelled.And even i went to the nearest airtel outlet in R.T.Nagar but they dint even launch a complaint against it, so now because of their mistake they are telling to resubmit the documents again and will take 5 working days and because of this its causing me a lot problem when i most needed my no to be active but they barred my no completely.And even i am not able to contact the customer care to make any complaint and receive any details.
So i would request you to launch a complaint against it and provide a suitable remedy for it.No matter what it makes i will fight for it and get a suitable remedy against.
Thanking You
Narsi Ram
Contact No:[protected]

Hi....i ve been using airtel 3g for the past 4 months without any problem, but from the past 2 weeks instead of getting 3g speeds i am getting not even 2g speeds.....my handset(galaxy note n7000) shows H Sign for HSDPA but still 3g speeds are inaccessible......i ve contacted customer care many times but every time they say we are forwarding your complaint to our backend team and give certain date before which the problem should solve but they dont do anything........i m living in jawahar nagar area of srinagar and there are no issues of weak network or anything like that.........i ve activated Rs. 750 3g plan and its getting wasted.......and by the way ive used sims of other network providers in my handset and their 3g works superb so there is no issue of faulty handset......please look into the matter asap.....thanx

I have received a cumulative bill of about 2,500/- against a land line with no [protected].Official record as per Airtel people showed the installation date to be on Feb 2012,which was never installed. The line was supposedly was disconnected because of non-pament of due on may- that too with out any notice !! On 29th of July i got a the Air-tel authority that a case has been filed against me in Delhi High-Court for the same.
Please clarify the matter as soon as possible otherwise I have to take the help of the consumer court for proper action against the company.
Please note : we have a broadband connection in my wife's name ( Dr kinjal bakshi, in the same address, from the same duration), for which we are paying the bills every month onetime.
Dr sumanta

I am using Airtel broadband from last 3 year. When i buy this connection i got the promise from the airtel that If any thing goes wrong with your router then airtel will give you the immediate replacement. But today when i launch the complaint again this faulty router they are not launching the complaint.

They are refusing and saying As per the new airtel policy this is not possible. When the customer is buying the service that time this policy is not exists then how airtel will apply this policy to their old customers....?

Can i assume this is cheating by Airtel...?

Today i receved call from no [protected] and[protected] name mr . He informed me that he is airtel company ssecretary. And my number [protected] has been selected for 10lac lottery. And i have to give him my bank account no so company will trancefer my 10lac in my account.and he give me a lotteri no 063 . Buy i think this is a fake call. So why company not taking sny strict sction on duch act.

Hi,

I am currently in USA for my business travel. My airtel prepaid sim card was working, however it stopped working about a month ago. My airtel phone number is: [protected]. It gives me an error "Location Registration Failed" and it can't register the Sim card anymore. I have removed the sim card and tried different handsets, but the same issue exists. Please help me. I need this phone in order to communicate.

Thanks,
Ashish

Dear Sir,

Recently I had purchased a Postpaid Sim Card from the Airtel office in Kodambakkam branch. Inspite of telling that I was unemployed during that time I was sold this no: [protected]. I was completely unaware that unemployed can never have a postpaid connection. I paid the Deposit amount of Rs.330/-
The connection was fine and worked for two to three days. Later the connection was cut. When enquired with the customer care I was informed that since I was unemployed I was refused that connection.

When I asked the Deposit amount back since I was wrongly sold the customer directed me to enquire that with airtel office person whom I had bought the sim. When I went there initially they told me I will receive a refund cheque. Later when I had waited enough for my cheque I raised this issue again with the customer care, There I was again told to inform to the person who had sold me cause its them who had to raise a concern from their side. When I went back again to the airtel office I was told that they had nothing to do with this cause they had already raised a complaint and I have to call the customer care again. I have been shuttled around and I am really feeling bad to have chosen this connection.

Please let me know if anything could be done on this issue. I would like to get my deposit back or the connection back as I am employed currently.

Thank you

Regards
Venkata Subramaniam. K
(+91 [protected])

I have been using Airtel Broadband ([protected]) around 1 year in Madiwala, 3 years in Cox town. When it was Cox town i didn't face any problem but here i have activated hard copy of my bill, still now i didn't receive single month bill as I requested. I called more than 10times and request is registered but still no response, Worst customer care solution. Recently i have requested (Request Number: [protected]) but still response is zero. Now i have decided to not pay the money of this month, then they will definitely called me for billing rights that time i will tell them like if i get all the month bill only i will pay.

Suggestion required for handling these issues

I have been using Airtel prepaid (Number: [protected]) for more than 5years and every month i usually recharge 333.00. last one and half year i almost lost my hope for Airtel, worst think is customer care - since i wait around 5 to 10min to connect the executives and they will put a hold the line and suddenly disconnect the line, Worst custom care.
Last six month they have changed around three time of my plan (Detecting the amount like anything), six month back i decide to quite the Airtel and decide to move to Vodaphone for that i have submitted the document to Vodaphone but result is zero (Airtel not yet providing the approval of changing the network provider).

I have been using airtel prepaid [protected] for past two years...... I am facing a lot of problems in airtel network Now a days..Even I already activated DND(Do Not Disturb), some amounts has been deducting from my account frequently by airtel side without my knowledge and also I am not getting proper response from Customer Care side when i am making a complaint about this problem...They asked me to delete the Airtel Live from my mobile but after deleting that also i didn't get relief from the same problem.. Yesterday nite am having 28 rupees balance..morning i received message that 15 rupee for downloading,again 10 rupees for downloading, & the remaining balance 3 rupees also for downloading continuously.

The saga of problems with the Airtel 3G data card continues. After facing speed issues from the very beginning, now I cannot recharge the card. In fact after the initial quota of data download got over, i have not been able to charge the card at all. Complained to Airtel ( Thank you!
Your request has been acknowledged. Your reference no. is OT[protected].
We will get back to you in 2 working days.Please provide this reference No. for any future correspondence related to this enquiry.),caled them also but service people are totally ignorant and know nothing about the 3G service.Pathetic....

sir i m Sushma pandey W/O Dinesh Pandey i have deactive my landline number which[protected] in[protected] i have paid all the payment for ur company, i talk to bhopal in many time and i have collect my check Rs. 137.00 check no. 146806 date 10.01.2011 bt u are told to me that bt computer ur check Rs. 1080.00 has send to me date of 29.09-2010 bt that check didn't collect my another check Rs. 1080.00. so plz once again i request u to solve my problem and my complain no. is
05.03.[protected]
28.04.[protected]
22.08.[protected]

plz contact
Dinesh pandey
[protected]

Respected Sir,
I am airtel prepaid customer with mobile number [protected]. Rs. 100 was deducted from my account on[protected]. I called 121 and they told me that my blackberry plan is active from[protected] and every week Rs.100 has been deducted. But I did not activated the plan on[protected]. Moreover, no message was sent to me from airtel regarding plan activation or reactivation. When I connected 7070, they told me that I had requested for plan on[protected] but I want to tell thatat that time money was once deducted but was again credited on[protected] as there was some problem from airtel with blackberry 9530 set and they were unable to activate the service. Then also they fail to explain how on[protected], after 15 days, they reactivated the plan without any request and any information sms. If the plan was activated from[protected], it must be reactivated on[protected] and not on 17th. I am feeling cheated and want all my 3 deductions of 100 rs each back, done on 17,24 and[protected].
Thanking You,
Dr. Vinay Bansal
[protected]

I took the sim with no [protected] from the airtel outlet at RTC 'X' Roads, Hyderabad on 29 June 2012. After 1 week I received a message form the airtel that the enrollment forms submitted by me are incomplete and to submit the forms again. When I contacted the same airtel outlet they said that there won't be any problem and issue will be corrected. But the sim got blocked on July 18.

On contacting them again, the airtel outlet personnels ill-treated me and took no steps to correct the issue.

After that I lost the faith the airtel outlet and I went to their Head office at Begumpet, Hyderabad where I Submitted the enrollment forms again on July25 .They said that my sim will be activated within 3 days.


It's 6th day today and till now SIM is not activated.
When I contacted the customer care they said that my newly submitted enrollment forms have not reached their office and I should submit the forms again (for the 3rd time!)

Please take necessary steps to correct the issue.