Airtel Complaints & Reviews

I recharged my mobile on 11 November 2020 recharge amount deducted but till now neither service provided nor amount refunded.

Incident date : 11/09/2021
Ticket ID :[protected]/[protected]

I called the airtel CUSTOMER team and raised an service request on 11.09.201 due to broadband disconnectivity. They took and request and booked an Service engineer visit on the same day around 05:00 pm (IST). I got a call by evening from the service engineer named Vignesh; he enquired about the issue and told me that he will check & will update me within 30minutes but he didn't turned back after that call. I tried calling him multiple times where he doesn't even respond the call. And again I raised an request from airtel app and I got sms from airtel stating that the issue will be fixed by 12.09.2021 & service engineer will visit the site by 09.00 AM (IST). Yet again next day no one came or called me since afternoon. Again I reached the CUSTOMER care and updated the incident, the senior manager committed that 100% resolution for the issue will fixed by end of the day. After I spoke with the CC team, a person named KALEESHWARAN - Airtel Service engineer; he visited the site and told me that he will send the wiring engineer's to fix the disconnection within an hour and asked me to send an SMS for an site visit to airtel team. After an hour no one showed up, again I called this person to send the engineer's immediately then he told that he informed to the engineer LOGESH and gave his number. I called LOGESH multiple times and he told me he will visit the site without fail. He keeps ### that he's on the way but he never came to the site. It's been more than a day and still my issue is not being rectified. Seriously disappointing and pathetic service from airtel. They give loads of crap reasons but they never resolve the issue. They don't value the CUSTOMER so I am planning to change my operator.

I applied for Xstream fiber broadband on 7th September, 2021, made the full payment, even got confirmation messages from Airtel but even after 5 days no one has called for installation. There has been no activity from the Airtel India. The customer support on Twitter is practically useless.

I have been using Airtel broadband services in Chennai. Broadband has stopped working since 7th September 2021 and issue was reported to Airtel the same day. SR[protected] has been issued. I have been constantly following up since that day on a daily basis day and night but issue has not been resolved. They don’t even tell about the issue and simply tell that a callback has been arranged but no one calls back. Since it is a advance rental plan, I am at the mercy of Airtel. Due to covid, I have been working WFH where it is extremely difficult to work without broadband services.
Request your kind intervention.

Hey there,
I'm an Airtel prepaid User. I attempted to recharge my Airtel number in Airtel thanks app with the sum of rs .598 on September, 11th 2021 around 8:00 p.m. via net banking.

When I did so the amount has been deducted from my bank account and received the confirmation message (with TXN id) from my bank. But in the app it shows the transaction (txn. Id:[protected] has been failed due to no response from the bank.

Kindly look into this issue and refund the money that has been deducted from my account.

On 5th Sep 2021 I added 500 INR to Airtel payment wallet thru my south indian debit card, money deducted from my account and not credited in Airtel payment wallet and I get a msg from airtel ur money intiated to your number with txn ID[protected], until now it's not showing in Airtel payments. I compliant several times in Airtel customer care, they are just saying some excuses to wait more days.

I have received a transaction that was not meant for my number by someother person because of a mistake while entering his mobile number during the transaction.
I have been trying to revert the transaction through SMS service airtel has provided but I get replied as "NO KEYWORD found" .
I hope Airtel resolves this issue ASAP.

I get unusually lot of SMS from Airtel. And it has spammed up my inbox. This makes life difficult when u want to search for some important transactions related messages or OTPs.
And mostly these are useless offers... And loan related stuff. Please stop these nuisance. I use dual Sim on my phone.
Another Sim is of Reliance JIO. I get zero marketing SMS from them. Thats how professional they are. And i have been a decade long Airtel customer and Im dissappointed with their user friendlyness.
Please make this stop.

I recharge my airtel mobile [protected] through airtel thanks app payment via paytm wallet for rs.399/- on 10/09/2021 at 10.28 am. I received a msg that my recharg is processed and paytm shows my payment success. But not recharged. I contacted paytm team, they said payment transfered to airtel thanks app. I submit a complaint through airtel thanks app after i try to track the complaint it shows complaint closed ans solved. But not yet get any refund or any response from airtel team.L

Post recharge also I’m unable to make calls and unable to connect customer support as well. Please do the needful

Rs. 79 is deducted from my bank account having Ref No. [protected] dated 11th September, 2021 time 19:37 pm. But I didn't get any recharge successful message and recharge not done.

Hello There,

On 4th may 2021, i have ordered something on amazon and paid by Airtel bank virtual debit card vide transaction id with airtel bank was/ is[protected]
After this my Airtel bank wallet account was upgraded to airtel bank savings account. Meanwhile amazon has refunded Rs.239/- to my airtel wallet virtual debit card (which is not same as now the debit card number has changed after upgrading to savings account). I have contacted amazon and they have confirmed about the refund and as evidence they have shared/ given a reference number which is 75503721126048008107388 and the date of refund is 5th of May 2021 and the refunded amount is Rs.239/- which is still not reflecting in my airtel bank account.
After making me run from pillar to post and getting nothing from airtel.
Most importantly the Airtel bank has even disowned their airtel bank transaction id. It is a zero balance account and now they have done some negative transactions from themselves as my balance went to Rs-4/-.
I have been touch with airtel bank on facebook messenger, everytime they follow the procedure which is they will take all the details in mail, then they call and disown their transaction id which is created by their airtel bank, i have sent them the screenshot also, then they will ask to wait and after 2-3 days the same procedure is repeated.

My Airtel mobile number is [protected], and this same mobile number is the Account Number with Airtel Bank, under my name which is Alphi Chugh.

First of all Customer Care representative is not easily reachable.
When connected, they don't offer solution. Ask you to wait.
Unable to register email ID in spite of SMS, as suggested.
Done a recharge on 13th August, 2021 but failed. Till today refund not
received.
Order ID:[protected]
Recharge of Rs. 698.00 via Airtel Thanks App through Upi.
Details from Bank:
Transaction ID:APBc689af3dd84e4651beac8c0dcc2d2e35
RRN :[protected]
Mcc code: 4814
Remitter Bank: Karur Vysya Bank
Payer Psp: AIRTEL PAYMENTS BANK LLIMITED
Cycle Name: 4C
Beneficiary Bank: State Bank of India
Payee Psp : State Bank of India

My Airtel Sim card got rejected since today evening. This Sim is on my identification and now it's showing sim closed. Even though I use this sim daily and this is my work sim.
My number is - +91 [protected]
My name is - Simranpreet Singh

Amount was deducted from union account but Recharge failed. Never happened before but this is a server problem.

Airtel charging extra by cheating the customer. I tried recharging the mobile for 1498, and when I choose the credit card option if they charge extra they have to prompt for extra charges without which they are processing the payment and decline the transaction and then deduct the extra charges. There was no prior intimation to me on the charges and tech gaint like Airtel has no description on extra charges. They just talk on unnecessary topics then the ones required by the customer.
Date : 10 Sep 2021
Transaction Id: [protected], [protected]
Contact of Airtel Payment Bank: [protected]
Email: [protected]@airtelbank.com

My internet is not from 26 Aug 2021, I did raise complaint that they resolved after few days without fixing the issue. Then I had reopened the ticket again. They did nothing and again closed my ticket on 8 September 2021 without fixing it. This time there was no option for reopening it so raised another complaint. This is still open and issue is also not fixed. I have been calling and emailing to appellate authority but they are just giving same answer every time that issue will be resolved in 24 to 48 hrs. But they are not doing anything to fix it. Problem is it is prepaid service and I have already paid them so they are not bothering to fix it. Please help.

Hi, I reached my airtel num with an additional data of 119Rs and the amount was deducted from my acc but the reacharge isnt shown...Its neither failed or success. The money was deducted. The payment was through airtel thanks app via gpay.

I was working in dubai. Since my airtel number showing no service. It was active upto aug22/2021. I came here at aug6th/2021. I have all my contacts in that number. So kindly check and do needful.
Keeping regular balance to activate sim

Sir,
on 3/9/21 i have made a recharge of rs :48=00 vide ref no[protected].
due to non recharge, on 8/9/21 i claimed a refund through mail .
But ridiculously they replied to register my mail id first, and there is nothing
about refund .
please look into the matter .
with regards
Bijan sarkar