Airtel Complaints & Reviews

RESPECTED SIR,

I HAVE JUST YESTERDAY REPLACED MY OLD AIRTEL DIGITEL SETUP BOX WITH A NEW AIRTEL DIGITEL HD RECORDER. BUT THE MAIN REASONS WHICH WERE THE RECORDING FUNCTION AND THE HD CHANNELS THAT ARE ONLY NOT WORKING. I AM NOW FED UP OF CALLING THE AIRTEL SERVICE STATION BUT NO RESPONSE COMES FROM THEM.AS I KNOW THE RECORDING FUNCTION IS STARTED AS SOON AS THE SET UP BOX IS INSTALLED BUT STILL I THOUGHT THAT IT WOULD BE STARTED IN 1 HOUR BUT NO NOTHING HAPPENED I STILL WAITED FOR SOME MORE TIME BUT NO NOTHING.TILL NOW NOTHING HAS HAPPENED.I THEN CALLED THE SERVICE CENTRE BUT THEY SAID THAT THEY WILL CHECK AND SAY BUT I RECIEVED NO CALL.TODAY TOO WHEN I CALLED AIRTEL FIRSTLY FORSOME FIVE TO SIX TIMES NO ONE PICKED UP THE CALL THEN WHEN AFTER SOME TIME SOME ONE PICKED UP THE CALL AND I TOLD MY PROBLEM THE PERSON OVER THERE TOLD ME THAT HE JUST CHECK IT NOW AND CALL ME SOON BUT TILL NOW I HAVEN'T RECIEVED A CALL FROM AIRTEL.WHATS WRONG?WHEN WILL THE RECORDING FUNCTION START AND THE HD CHANNELS TOO.PLEASE SAY ME SOON.

THANK YOU.

Sir,
I am airtel prepaid user and my airtel No is [protected]. Before purchasing SIM card I have already given my Voter ID card Card and two photographs and landline bill copy for residence proof. The same has been sent to Airtel Registration Office. I have also used the above No from June 10th to June 17th, 2012.After that telephone was disconnected and when contacted with customer care they have verified the document submitted by me over telephone on 25th June'2012 and they have informed that it will be operational after 12 hrs and the same became operational on 26th June'2012. But after 3 days it again stopped working showinf failure of sim registration. On 9th July'2012 I have contacted Airtel Bahubazar, Ranchi office and they informed that sim registration failed due to -ve verification. I have again submitted my PAN card xopy and copy ID card issued by Employer.I have faced a lot of problem due to non functioning of the above number. Please direct airtel to activate my number at the earliest.

i had logged a complain on this web site, for blocking of my airtel prepaid sim card [protected], on 28 june 2012 without intimating me. When i contacted the customer care on 198, [protected] and airtel nodal office delhi-ncr, i was told that i ve not used the sim for last two months and hence it has been blocked. . Further i was getting the sim recharged for Rs 750 from past three months.

on this complaint i got a reply from airtel on this site saying " Namaste Mr. Tiwari, This is to inform you that your concern listed on 29 June 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com"
however no action till date has been taken by the company

Unknowingly I made a transaction from my Credit Card to Airtel Hyderabad through mobile, Below are the transaction details:
Card No. : XXXX XXXX XXXX 1007
Transaction Date: 30-Jun-12 Amount:Rs.1000/-
I have raised the complaint with the Bank and have been suggested to contact Airtel Office. When i contacted Airtel Helpdesk, I am not getting proper information on the above transaction and they are saying that they cannot track to which mobile the amount has been transfered. I have also checked my two mobile numbers registered in my online banking and in none of the account amount has been debited. Even the amount is not returned to my Credit Card Account.
So I want to raise a complaint against Airtel for not providing the proper information and it has been almost one week no one from Airtel has contacted me.

I gave a PORT OUT request from airtel to idea network on 20/6/2012 for my number xxxxxxxxxxxx. The number was withheld as it was told by you through phone conversation that ' It was withheld as i gave you customer executive a response that i am porting out due to problem in your network', and told me to try a PORT OUT on 3rd july when my UPID would expire. i gave the request again on 7/7/12 and had forward that to IDEA. Now I wanted...

Respected Sir,
I have been running Air tel Retailer counter at Village Ashmuji of District Kulgam for last 7 year's. I have a tree change problem with my lapu no. [protected].I requested many times to authorized persons viz, concerned TSM, ZSM to resolve the problem butt all in vain. Initially they promised to resolve but they did nothing. Now they are not even receiving my phone. Many times I thought I would not work with Air tel, due to the ill response of the concerned TSM and ZSM. It had have created lot of problem for me. Being so popular company , why the concerned authorised persons are irresponsible?.
Now I request Bharti Airtel Manager to solve my problem as soon as possible. Other wise I will break the lapu and divert to another company.
I once more remember to higher authorities that concerned ZSM is not receiving phone and is very irresponsible person. Such like persons will destroy the fame of such grate air tel company.
Thanks!

Dear sir,
I would like to bring the following to your kind notice. I have subscribed south economy sports plan for one year and my validity gets over by 30th June 2012. I noticed that nowadays they are deducting some amount from my existing balance. Please take necessary steps to resolve this problems as early as possible and my customer id is [protected]. I have already represented this problem to customer care many times and I couldn't get proper response. This is for your kind information.

Hi,

I am having an postpaid airtel connection which was having a balance of Rs 2500 in my account. I requested for a change of my plan with Airtel in May'2012. The plan was converted but the amount was not transferred to the new account. I requested for the account transfer thrice, on 8th June, 15th June and 22nd June, where I was told that the amount will be transferred to the new account within 24 hours, but all in vain. Airtel is raising penalty charges against me instead to deducing the amount from the balance available.

I am actually fed-up with this connection and planning to move to other operators. Kindly take appropriate actions against it.

Regards,
Prashant Raj Goel

I dialled *222*5# for Rs 5 internet pack that gives 50 MB of data usage and used only 9mb from it. When I checked my balance after the usage, Rs 55 have been deducted and balance is Rs 0. This has happened several times and they deduct my whole balance. This is last time i try their service or use MNP. Airtel is FRAUD and SCAM.

Airtel has made many absurd balance deductions from my mobile but this is new
Today it cuts. 50rs of my account & tells me that I purchased a game supscription now this amount was cut without my acknowledgement of any I agree or buy button then the link took me to a airtel hungama wap site where it shows there are no compatible games to my handset which is outrageous.
First of all I didnt want a damn game now that I pay for it there is no damn game
Please look into this I bet there are other unheard customers involved
I talked to the customercare but sadly there was no careing attitude as always
Thankyou
Anal chakrabarti

I had recharged my airtel prepaid sim with 98/- rs. internet package which has validity till Aug 01, 2012, however since internet balance as on 10 july 2 o'clock was 20MB. so i immediately recharged with 149/- rs package which was successful. despite my recharge with new internet package before balance of old backage bacame nil airtel has charged me 69 rs. wrong fully. i recharged my sim with new internet package before the validity or balance of old package was over.so i want airtel to remit above said amount to my account.

My Prepaid No. is [protected]
Regards,
Vivek Sharma

I have a airtel connection, my airtel Numberis[protected], I received a mobile ebill on 06th july. The bill amount is 1154. In which they added RS. 100 for two messages only. I called on customer care, they respond very badly. I want company to regenerate my bill again.

Airtel is charging nearly Rs 100 extra for HD transmission. If you have purchased a setup box which can get both HD and non-HD transmission, Airtel has suddenly made a policy to charge for HD transmission also. It is something like this that if you have purchased an internet enabled phone, you are chrged for internet also apart from phone charges even if you do not want to avail this service.
This is totally unfair and malpractice to make money. Talking to Airtel officers hads been fruitless.
My connection no in [protected].
v k rathi
[protected]

I have been with airtel for a long time. I switched my mobile number from Bsnl to Airtel as i found airtel more beneficial but without my concern my airtel planned has been changed and i am finding it costly . I have complaint many times but no action has been taken and today in the morning automaticly Rs. 25 deducted from my account. plz take the action as soon as possible

An Airtel salesperson sold me a 3G data card last month saying that I'll get 7.2Mbps bandwidth up to 6GB and beyond that it will come down to 3.1Mbps. He said it was an unlimited plan. I asked him that I couldn't find the same plan anywhere on website, then he said that it is a special offer only for working employees. Even when I spoke to his team leader, he said the same thing. I bought it for 1200/- (device charges) and at a bill plan of 950/- per month.
I got the same 7.2Mbps speed up to 6GB, but beyond that it reduced to 156Kbps!! When I called the salesperson, I found his mobile switched off. When I contacted the customer support, they said that their agents can't do this. Customer care didn't help too.
I've been betrayed by Airtel. I will never go with Airtel in my whole life.

Hi i got missed call from some number starting from +9230. When i tried to call back the phone was either busy or I got the Authorization failure error. Kindly let me know what can be done as i am feeling a bit scared.

I have registered a complain on 7/7/2012 at 9 am but the complain did not got completed even after 3 days. iam very upset and request to look towards it seriously. one of my set up box is not working and one is not catching servie. and nearby service centre is not taking any proper actions towards my problem. id number-- [protected]

I HAVE 3G AIRTEL DONGLE AND HAD MADE RECHARGE OF RS. 750/- ON MY MOBILE NUMBER [protected]. I HAVE MADE COMPLAIN SO MANY TIMES TO AIRTEL NUMBER [protected] THEY SAY WAIT FOR SOMETIME YOUR COMPLAIN IS BEING FORWARDED AND WILL GET IT RECTIFIED WITHIN FEW HOURS. WHEN AIRTEL CHARGES RS 750/- FOR 30 DAYS AND IS NOT ABLE TO SOLVE THE COMPLAINT FOR 6 DAYS I ASK COMPANY WHO WILL PAY FOR 6 DAYS WHICH IS ALSO NOT CONFIRMED THAT IT WILL BE SOLVED AND AT TIME OF SELL AIRTEL COMPANY SAYS YOUR COMPLAINT WILL SOLVED SHORTLY. WHAT KIND OF SERVICES THEY ARE PROVIDING. IF ANY FURTHER CONTACT HAS TO BE DONE MY CELL NO IS [protected]. I ASK AIRTEL COMPANY TO COMPENSATE ME FOR LOSS OF TIME TILL WHEN MY INTERNET CONNECTION DOES NOT FUNCTION PROPERLY

I had purchased 3G dongle with sim card from Airtel ([protected]) under Rs. 750 plan withe 5GB free limit in January 2012. I have not received any hard copy or soft of bill since then. In the month of May, they have executed a bill of Rs. 4680/- wide bill no:[protected] dated:06/05/12. This bill includes charges for 1GB extra data used after limit of 5GB, but I never excess this much of Internet. There is no authentication because I had never received any bill and also we cannot check 3G usage at any point of time. But other service providers are giving this facility. I had already lodged a complaint in against of this excess bill wide complaint no. 4381029 on 24the May 2012. Customer executive told me that he will send thee bill on my billing address. No bill have been reached till yet. Another executive call me and again I told him the same story he promise me that he will send soft copy of bill on my mail id. No bill have been received on my mail also. I am totally frustrated with this Airtel service. Total outstanding bill have been exceed Rs. 6,752 and it will increase by month, but I already stop using this service from May month onwards. Please look into this matter and resolve this.

Sir, I was contact AIRTEL DTH Customer care on 12150 on 25th Jun 2012 for new connection of DTH. When I talk to customer care executive he said currently a offer has launched that "AGAR AAP APNE KISI FRIEND KO YA APNE REFERENCE SE AIRTEL DTH KA CONNECTIO DILATE HAI TO AAPKE AIRTEL DTH ACCOUNT MEIN EK CONNECTION KE LIYE RS. 200/- AUR AGAR DO CONNECTION DILATE HAI TO RS. 500/- CREDIT HOGA". I opted for this offer. As per this offer existing customer send a SMS MGM to 543325 from Registered Mobile No. My DTH ID is [protected] and my Registered Mobile No is [protected]. As per advice I had sent a SMS. After sending SMS a call back between 4:30 PM to 05:15 PM from AIRTEL Customer care for new DTH Connection. The customer care personnel name is Miss SABNAM and Mr. Shushant said the offer as stated above for crediting of Rs. 200/- under referal scheme if I opted to new DTH connection for my friend they will (AIRTEL DTH) credit Rs. 200/- after activation i.e. with in 24 hrs. The DTH of my friend installed on 28thJun at around 08:30PM and the same will be activated on 29 Jun 2012 around 11:00 AM. After activation I had contact AIRTEL Customer Care for the said scheme that amount of Rs. 200/- may please be credit in my account as the NEW DTH Connection under referral scheme has installed and activated. They were said that the amount Rs. 200/- under rererral scheme will be credit within 24 hrs. After that I had regularly contact AIRTEL Customer care and their Senior Executive as usual he said I had sent your problem to concerned department and the outstanding amount under refferal schemen will credit in next 24/48 hours. The issue is still pending and Rs. 200/- under refferal scheme neither credited inmy DTH account nor he resolve my problem till date.