Airtel Complaints & Reviews

Dear Sir,

I have paid the amount (Rs. 1199/-) by cash to an executive from Vertex Customer Solutions India Private Limited on 19-Jun-2012. He said the installation will be done with in 48 hours. But I have not got any call for the same. So I have called the execute to whom I have paid and asked for installation then he said he is working for Reliance DTH not for Airtel DTH.

I have complained many times by calling 12148 and send many mails to "Airtel.[protected]@vertexgroup.co.in " to resolve this issue.

Please help me out to refund my money.

Thanks & Regards,
Ram

MY Number is [protected]
i sent message to 1900 from airtel...2days before....as requseting for MNP...actually i wished to form airtel to docomo...becoz of heavy deductions and high call rates..
unfortunately one representative of airtel called me and asked y ur changing to other opertor...i replied him above the problms...thnhe said dnt wry sir...
from onwards u will be charge 1p/6sec to air/air and 1p/2sec to other...thn i agreed for his offer....and he said this offer will activated wthin 24 hrs........
bt till not yet.......
like this airtel did so many fake promises with me and my frnds.........they make agree customers by giving good offers...bt after cancelling my MNP Reqst...
the Offer is not Activated till NOW
MY Number is [protected]

Respected sir/Ma'M,

yesterday, on 1 july, 2012, evening, I had taken a top up 3g internet recharge of rs. 750 from airtel.

My airtel 3 g dongle number,which is victimized is [protected].

As I said it is a airtel 3g dongle which I am using for past 5 months, after I buy a top up recharge of rs. 750 for 4 gb download, I am getting only up to 10 - 80 kbps speed where as for last 4-5 months I was getting speeds up to 1 to 2.8 mbps. I was highly satisfied with airtel services, but now it is way below even 2g internet speeds.

Please solve the problem as soon as possible, as I am a web developer I am losing my business, please help.

Regards

vipul s. Bohra
jodhpur (raj.)

My name is Chetan and my airtel number [protected] was barred on 1st july 2012 at 12 am... I was not given any intimation about it.
When i called customer care and asked why it was barred, they did not seem to know anything about it
They also refused a refund or compensation.
I am disappointed by this unethical treatment by airtel and by their incompetence.
Hoping for quick resolution of this issue.

I can be reached at [protected]

this is the third time i am filing this complaint. i filed the complaint against the unnecessarily charges charged for zapak and big flix .i.e. RS 378-. we won't pay the bill till you send the correct bill without these charges put. these charges were charged in the bill resent by you. so kindly send another bill without these charges put as soon as possible. or else you can cut our airtel fixed landline and internet but we won't pay for these wrongly charges put in our bill. Our bill no. is[protected].

our airtel landline no. is 42334085




REGARDS
MR. MUKESH KEDIA
[protected]

During the month of April company provided free extra service for one month without any information to me. In the month of May 2012 I did not requested to the company to discontinue the said service, because I was not aware about that. When I received the bill for the month of May i was surprised to see that company has charged Rs.602/- for said service. I have not paid the said bill till date. I want to make the payment after resolution of the said extra charges which are forcibly added in the bill. You are requested to resolve my problem. I shall be highly thankful to you.

Harish Wadhwa
203/26 Jawahar Nagar Rohtak
Mobile No. [protected]

I was using an IDEA no.([protected]) for around 10 years, which I ported to Airtel due to its services in J&K, as i am posted there. I submitted all the documents that were asked. It continued for around more than one & a half month, i deposited one month's bill also but then it was disconnected for want of papers again. Since I was not in Delhi it took me around one month to come to Delhi and resubmit the papers. But by that time my connection was disconnected permanently.
Now when I contacted the airtel they say that since it is originally an Idea no. it can be given to me by Idea only. But when I contacted Idea they told me that when they don't have that no. as it is with airtel right now, how can can they give that no. to me.
Now my questions are:
1. When both the companies are passing the buck on each-other, why should I suffer in getting my decade old no. back?
2. When I submitted my documents at the time of connection/porting, why company asked me to submit documents again?

Kindly assist me in getting my decade old no. back.

It is almost 1 week since I tried changing my package to A la carte package.I have spoke to customer care agents .Theses are the various suggestions they have given by the different agents ,, they said:
1.plz turn on dth when changing it online
2.Plz wait 48 hrs
3.plz register an id in the website and log in
4.plz try again
5.server is down do Pl try this website
ala.[protected]@in.airtel.com
6.Around 5 times ,agents told me to wait as they were transfering call to supervisor,,but no supervisor picked the phone even waiting holding for almost half an hr.
All tricks in vain.I seriously doubt whether they have ala carte package.May be they don't want to change to a smaller package.Any help will be appreciated.thank you.
Customer ID [protected]

Today I see my mobile number [protected] are not available but i purchase this number Rs 11000/- from Airtel Shop Please Clear this matter.


Himanshu Sangtani
[protected]

Regarding my mobile postpaid bill
sir
I am Ashutosh Pandey my mobile number was [protected] of Idea company.
I am not using this number from last march 2012.
that time my idea bill was Rs. 200+ and i have also deposited Rs.100 as a security money.
I have told him for disconnecting my number then they asked me to submit my current bill then i have asked to balance it with my security deposit.
from last one month they are continuously blackmailing me from various way.
Today they crossed the limit and from defferent no. these numbers continuously calling me on the behalf of Tees Hazari Court and blackmailed me that if you will not submit bill i will submit a case against you.
sir i am totally harassed and disturbed from last one month and my study is also disturbing due to this matter.
Please help me as soon as posible

If Govt. thinks applying Digital Addressable Systems (DAS) will improve customer viewing experience than I believe without setting standards like what bitrates, bandwidth, compression etc audio/video quality of both SD & HD channels are not going to improve the viewing experience of consumers instead it’s going to suffer a lot. I have experienced the same with Airtel DTH #1 Worst/Pathetic DTH provider in India. Airtel use MPEG4 DVB S2 technology but still provides inferior quality for both SD & HD Channels this is due to heavy use of compression in place and the end result is picture looks dull, gets blurred many times, audio across all channels are same be it SD or HD effected with heavy DRC or some other compression techniques used by Airtel on a whole poor viewing experience. In fact Airtel charging more than any other DTH provider but still provides cheap services at a very high cost. Airtel Fake Advertisements are everywhere to attract consumers interest in them who are unaware of their cheap tactics and hidden Terms & Conditions which protects them every time and all the burden comes on consumer and this is due to Govt. fault in policy making which must protect their Janta who choose them to rule and the end result is consumers have to pay the price. My request to Information Broadcasting Ministry/TRAI is to take steps against such companies especially Airtel to either return my money or improve their services and heavy fined them/cancel their licenses for humiliating their customers for availing their services.
I have taken this issue up with Airtel Higher Officials before taking this step and the answer is we are the No. 1 DTH Provider in providing the best viewing experience and there is no compression on Audio or Video we have put in place. This means the broadcasters are using obsolete technology or cheap standards to beam their channels or Airtel again lying about this just to save them from consumers? I don’t think so but as per Airtel Technical Team this seems to be the answer. One thing can be they are not much educated in DTH Sector or saving the company from consumers.
Please find the no. of complains that I have against the company and all are closed without providing satisfactory resolution. SR 19855202, 19765214, 19800254, 20118576, 20218481

I have bought airtel digtal tv since past one and half month only. however, its showing error code 2:please re insert or clean card. I have complaint on 21st still now no one has reported or solve problem.

None of your service man is visiting only asking for 100rs charge.


and when i got number of thane dealer and service man Salman they r not picking up phone after talking once.And getting fake promise everyday same your problem will resolve tomorrow. Even i talked with nitin vagh on 27th still same problem.


I have called to customer care everyday and lastly i got decision its better to quit instead of calling everyday and waste my and yours time.


Even your call centre agents talkd rudely that I have signed agreement with you that i will not getting money back 1500rs which i paid for set box

i have balance of 435rs in card.

Please let me have my total money spent rs 1935 back.

Kindly do the needful

Rahish Gagdani
[protected]
[protected]
[protected]

cust id: [protected]
stbib : [protected]

vcc card no :[protected]

The unavailability of the channel is very sad for me, i used to watch this channel like most of the times, the anime was very good in comparison to other cartoon channels, i tried calling the customer care service to re install the channel but now its been months and now i really want that channel to be included, now i hardly watch teevee now and my family is eager to change the service and install other brands finding no option as they are unhappy too with the type of channels available in limited packs, just wish they include some channels too asap, animax first for sure, its very POPULAR among us too

Customer ID is-[protected]

Complaint on AIRTEL PREPAID MOBILE NUMBER All Calls List(Dialed,Incoming,Outgoing)
Dear Airtel Customer Care Executive
I am using Airtel Prepaid Number ([protected]) Since from last 4months and I Need AIRTEL PREPAID MOBILE NUMBER All Calls List(Dialed,Incoming,Outgoing)

kindly Get the Information about the AIRTEL prepaid mobile number(+91-[protected]) INCOMING,OUTGOING calls List Information
Please Make sure that send me the calls list as soon as possible and i am waiting for your reply ...........

sir mere is number se call aaya [protected] or kahe rha tha ki aap 25 lacs jeet gye wgera and me iske khilaf complene krna chahata hu ki mere ek hi call me 14 rs bal. udd gya or mere m.number se sara bal. udd gya yehe dhokadadi krne ka vigyapan he jo call krke lutte he so plz sir is number ke khilaf kuch kijiye taki aage se koi people presan ni hove na dhokha khaye thank u

Dear sir

I have taken prepaid SIM card from the local retailer shop Rakesh Telecom Mobile Shop from Guna Madya Prdesh his mobile no [protected]. My purchased SIM mobile no is [protected] has been blocked due to invalid of Local address proof. But I have given Local address on Letter head pad of my company Larsen and Toubro Limited, Construction , Infrastructure and Xerox of PAN card then also it was block for temporary service. How ever on 27 Jun 2012 again I have deposited fresh xerox copy of following documents, through retailer shop from where I had purchased the pre-paid SIM. Till date it is not made by the Airtel Company as a usable .

1. PAN Card Xerox copy
2. Ex-service men identity card xerox copy
3. House honour telephone bill xerox copy

Kindly look in to matter, Already near abount Rs. 400 in balance and if one month will be passed automatically i will loss the balance amount as per Airtel regulation. It is highly considerable to continue the mobile no [protected] which purchased.

Kindly co-operate .

Regards
Anil Kishore Tiwari
Larsen and Toubro Limited
Construction, Infra IC
Mahavir Pura
Near Goshala
Guna
MP - 473001
Company Mobile No [protected]

Hi Sunil,

I was using Airtel 3G datacard plan of 5G free usages (mobile no.[protected]). For the month of may i received a bill of ammount Rs. 4494.
It seems there is a problem in your system which is generating wrong information of data usage. I have reported this to Airtel on 17 May 2012 (You can check with intraction ID in your system).
They said they will check and revert back but no response came from their side,and next month I received bill of amount.. for the month of May
then i recieved a bill for the month of May 2012 saying Bill ampunt as Rs. 4494.

With reference to the following messages there is a problem in your system which is tracking data usages.
================================================================================...⇄
Name:
Number: 121
Content:
Your approximate 3G Data usage as on 17/05/2012 is 4899.63 MB. This excludes monthly charges and discounts. Actual data usage will reflect in your next bill.
Time: 5/17/2012 7:39:59 PM
Name:
Number: AD-Service
Content:
Internet data usage on your airtel mobile no.[protected] as on 16-MAY has exceeded 2999MB which is 59% of your allocated data usage.To upgrade your pack,SMS 3G to 121
Time: 5/17/2012 6:17:26 PM
Name:
Number: 121
Content:
You have consumed [protected] Bytes and have crossed 90percent of your Data limit.""
Time: 5/15/2012 8:30:12 PM
Name:
Number: AD-SERVICE
Content:
Your 3G data usage as on 11-May is 2.58 GB which is 52 % of your total available free usage. If you wish to upgrade your pack, SMS 3G to 121.
Time: 5/12/2012 5:33:40 PM
Name:
Number: 121
Content:
You have consumed [protected] Bytes and have crossed 80percent of your Data limit.""
Time: 5/9/2012 7:18:18 PM
Name:
Number: 121
Content:
Your approximate 3G Data usage as on 03/05/2012 is 1728.73 MB. This excludes monthly charges and discounts. Actual data usage will reflect in your next bill.
Time: 5/3/2012 7:10:41 PM


I communicated to your person(cusotomer care ) on phone on 3 Jun then on 6 Jun then on 12 Jun unfortunatly no solution has been provided to me and they just check bill not the system.

Above one was for the month of May.

All the limits were crossed when i received information of data usage for the month of JUN (3 Jun 2012)

For your kind information Billing date for the month of Jun starts from 2 Jun (Saturday) 2012.

Jun 3 2012 i recieved a massage at 10: 24 am in the morning saying that Your approximate 3G Data usage as on 03/06/2012 is 4840.83 MB. On saturday i am sure i have hardly browsed for 1 hour or less.

That should be arround 80 MB max.
I have question to you.
1) What is the speed of datacard provided to me.2) Data Card provided to me Can we download 5 GB of data in 1 hour or less.

Reference messages:-
================================================================================...⇄
Name:
Number: 121
Content:
Your approximate 3G Data usage as on 03/06/2012 is 4840.83 MB. This excludes monthly charges and discounts. Actual data usage will reflect in your next bill.
Time: 6/3/2012 10:24:06 AM


Also on a serious Note, i have been receving calls on my mobile from the guys who have allegedly saying that they belong to legal department and they are talking on behalf of Airtel.They talk to me in a very rude manner which is very harssing for me.

Request you to please look into the matter and take some effective action on action issue.

Thanks
Tej Dixit
[protected]@gmail.com