| Address: Hyderabad, Andhra Pradesh |
Hi Sir,
I am using Airtel network with the number [protected],few week back i have activated for DND(do not disturb) services by calling airtel Customer care, the executive who took a call said it will be activated in 7days,
On june 23rd 2012 i got marketing SMS from HDFC bank number was [protected], I have called to customer care and logged a complaint regarding this executive said that my complaint got register and will get a feed back call, but till now i dint get any call from Airtel,
Today again i got a call from[protected] lady spoke to me and said that she is from HDFC BANK and offered some personal loans, I asked her "from where did you get my number..?" she said my office gave a database i asked for a senior person she disconnected the call.
I request you to please register my complaint and investigate on this, I want necessary action should be taken on Airtel,
Airtel has become a poor service provider and pathetic customer care service they are handling.
Regards,
Sundeep Koyalakonda,
[protected].
Aug 13, 2020
Complaint marked as Resolved
The AIRTEL company had cheated me by giving one type of assurance at the time of buying the airtel bundle phone, but now the assurance is neglected. Here dont spend ur money with airtell
in Tamilnadu.
Many a times my balance gets automatically deducted and while talking to the customer service I get response like I had requested for a particular services (VAS) or for caller tunes etc which infact I had not. After lot of arguments with the customer care executive they refund my deducted amount. But this kind of activity is regualarly noticed. Yesterday again they deducted my balance saying that I had used Internet from my mobile which I had never tried and after complaining to the customer services the response they had given to me was now you will not get your money refund go and complaint where ever you want.
Airtel has found a very cheap way to make money, They might be making money cheating their customer but really degrading their name in the industry.
Viewers never go for AIRTEL Services. They are big cheat.
well i am your old airtel costumer of panipat but still i am facing problem from airtel and even your officers for costumer care is not solving my problem
i have no [protected] which is 3 or 4 year old number and last month your airtel costumer care officers has been activated some NOP servicesin my this number without getting any request message from my side and after 15 days they deducted 70 /- Rs from my account that time my sister has calleed and request for deaactivation and refund of my balanace but they refused and even my father has tried no action has been taken
well yesterday it again happened and when i tried to call your costumer care first time they assured me that i will get my balance refund in 4 hours but after 4 hours when i called SOME OFFICER named mr Neeraj refused me directly and when i said i will take action they talk rudely
This is not a case of 140 Rs but what services you all providing your officers in costumer care dont know how to talk and this is completely cheating with costumers that in end we are only the suferers
I HOPE YOU WILL SEE THIS CASE AND TAKE APROPIATE ACTION OTHERWISE IT WILL MAKE ME FORCE TO TAKE FURTHER ACTION
Sudhir Goyal
This is regarding extremely poor sevices provided by AIRTEL.customer care executives.I went at thier company showroom in Mayur Vihar phase 1 New D elhi to gather info about validity and top up schemes.The customer care executive didnot give me details about all offers and overcharged me by 100 rs. I believed what she told me and got my mom's number [protected] rechargedby rs 295 to get a lifetime validity offer on 14-07-08. later i got a msg from airtel saying that the same offer was available at rs 196 till 15-07-08. I got back to her to enquire about this...and this ridiculous female tells me that I should have told her about the offer...i mean how rubbish is that ??was it me to tell what schemes company is offering??
I dont care about the money...but i am feeling cheated and humiliated.This is a BIG LET DOWN on part of AIRTEL...really hopeless incident...ALL POOR AIRTEL CUSTOMERS PLZ STAY ALERT FROM BEING DUPED BY THESE PATHETIC SO CALLED CUSTOMER CARE ""
hi every body airtel is cheating me that they disconected the broad band connection which
is bill paid by three month back and they are
still giving the report as wrong.
Help me somebody to book the case in consumer court
Thanking you
Nithyanand
Problem: I'm using GPRS from N70 handset.Which is EDGE enable.My download and upload speed below 2 kpbs.This problem continued from last 6 months.
Great cheating company give me false oath.They did not keep their own word.
I ask Airtel can give me all compensation those days?
NEVER use AIRTEL services..
the same problem happend to me in airtel Postpaid...
i got my GRPs de activated..n still it happend...n i went at fired the guys at the airtel lobby...after soo much of fighting dey gave me a refund...
what a waste of time Airtel is ...stupid service.!
This is to bring to ur notice that without informing me you have added Hello Tunes and deducted my balance from my a/c and kept only Rs 4.65 in my a/c . I want to ask how can you do this without informing me, u have no right to deduct or add any thing without informing me.This is not happen for the first time and neither i got good response from your customer care. Is this the facility giving to the customer.
i want to remove the Hello Tune right now and add my deduction amount you have done while starting Hello tune.
Regards,
Sanjeev Kadwadkar
Mob :- [protected]
STARTED DEDUCTING 15/- PER WEEK. I HAD DE-ACTIVATED THAT SCHEME. TWO MONTHS BACK. I HAD RECHARGED MY PHONE WITH 60/- AND I GOT 120/- TALK TIME. AFTER THAT THE COMPANY ACTIVATED HELLO TUNES AND DEDUCTED 60/- WITHOUT MY CONSENT.MY MOBILE NO IS [protected].
SO, I, REQUEST YOU TO TAKE-UP THE MATTER SERIOUSLY AND TAKE SUCH ACTION THAT NO COMPANY WILL DO LIKE THIS WITHOUT THE APPROVAL OF THE CUSTOMER.
THANKING YOU.
thanks
TO,
The Legal & Regulatory Deptt.
Bharti Airtel Ltd.
224 Okhla Indi. Estate Ph 3
New Delhi – 110020
REF: To ur Letter dated 6th May 2009 Ref No : 13182554
Dear SIR.
I was in receipt of your above mentioned letter where in you have so kindly written in you have so kindly written your stereo-type blaa – blaa – blaa to make me understand that I owe you an amount of Rs 5207 on my Id . No 13182554, Tel Ph. No. [protected].
I would hereby wish to bring to your kind notice the actual antecedents of the matter and my grievance for which the said amount had been intentionally with held by me.
The facts of the unfortunate episode are as under:
That I, Mukesh Kumar Bhalla have the above connection since the last 2 year approximately under the Rs 299 plan and my payments for the bills generated on this number have never deferred.
That on the 24th - 27th of February, a kind hearted & a very caring gentleman from your respectful organization contacted me over the telephone to acknowledge me that my data usage was exceeding the free limit every time and that I should better opt for your Rs 699 plan so as to avail free data usage services on this number .
That after understanding the benefits of this plan, I decided to opt for the same and on his request agreed to the activation of the said plan.
That, when I got a confirmation from him, that the request had been forwarded for the activation of the said plan, I asked that noble soul as to when would the plan be active?
That the said gentleman told me that it would be active on the 5th of March i.e. from the date by billing cycle.
That, since 5th March, I used your data services right & left only to find out in my next bill that I had been billed for Rs 5207 as date usage charges and simultaneously Rs. 700 as date usage charges in the next bill, an amount totaling to Rs 3900 respectively, for which I registered my concern two times and finally withheld my payment.
That then started your process of firstly, disconnecting my no. and then gentleman and ladies form all odds in your organization trying to resolve the matter and make me pay the bills.
That finally a sweet gentlemen by the name of vishal mittal posing to be from your organization walked up to my office with a letter in his hand saying that I was given a discount of 50% on my bills which were Rs. 5700/- at that time, as a trial to resolve my matter and to maintain a relationship.
That, and if at all you people agreed to your mistake and discounted my bill, then it shows that this may not have been done for the first bill and if these kind of mistakes are committed very often in your accounting solutions, then it means that it is a fraudulent practice.
That, I would wish to advice you that a fraudulent practice is a malafide intention punishable under IPC section 420 and not a valued customer whom you write to, the that you have written to me.
Nevertheless I paid a sum of rs .2870 to shri vishal mittal vide receipt no.1877305 dt: 15/05/09 who was also carrying a letter dt: 15/05/09 ref no. may’09 / haresh anand /vs/187 who corrected the matter of the letter and said that the connection would be activated the same day.
The need to correct the letter arose when the matter said that it was full & final payment to close the connection whereas I wanted to continue with the connection.
Now my office accepted the corrected letter because he requested me that he would have to travel all the way back to okhla and in any case the phone would just be active and all this would be a wage exercise.
He also collected an amount of rs 500/ in cash from my office as he said that it is to be submitted in cash for my request to shift the connection to another address (8a/20 wea, karol bagh, new delhi 110005.)so that it could be done instantly, for which he did not issue a receipt as it was supposed to be issued by some other dept.
NOTHING HAPPENED AFTER THAT TILL DATE.
I tried to inquire about mr. vishal mittal who never came on line after collecting the money and is not from airtel.
HE REPRESENTS SOME V.S. ASSOCIATES, A198 JEEVAN NAGAR, ASHRAM NEW DELHI -110048
It latter came to my knowledge that it was some mr rajender (his associate)who corrected the letter as I was not physically present at my office when he collected the money.
IREGISTERED MY CONCERN NOD : 19910302 IN THIS REGARD WITH THE HELPLINE BUT AGAIN THE SAME THING, NOTHING HAPPENED AFTER THAT TILL DATE.
Therefore, I hear by request you to kindly look into the matter and activate my phone at the earliest, failing which I would have no other option left but to approach the TRAI & the consumer disputes redressal forum for justice, mental agony defamation and claim the losses from you occurred due to the negligence of yr people and disconnection of my telephone line.
Its Mukes Kumar Bhalla
13/23, 1st fl., west Patel Nagar
New Delhi - 110008
Mob no:[protected]
Airtel is now great cheater...lack of knowledge their.
most 3rd class service all over. I hate Airtel.
My e-mail address is:- [protected]@yahoo.com
Cheaters & Fraud
I am already having one number of Airtel and Airtel digital TV at my home and having faith in company. Please arrange activate my SIM or back the money otherwise I have no choice other than complain in consumer forum or in media.
Thanks & Regards,
Amit Verma [protected]
my no. [protected]
i am got message 5 times that's charges is 5
the message is"Thanks for using (subscription, TextBasedServices) subscription service on Airtel WAP. You've been charged Rs 5. Enjoy http://m.igfun.com"
this message coming from 64611010
so please deactivate it immediately.
thank you please do fast.
and refund my money !
thank you,
This is to bring to your kind notice that Airtel which professes to be the Best Service Providers in the Country are actually the biggest cheaters in the country...to prove this again please see mail forwarded mail below dated 2nd August and special attn to highlighted matter too..
Again to top there continous efforts in cheating us, Airtel has gone and Debarred outgoing calls on the Mentioned Number from 20th August inspite of having told them hundreds of times that the amount of Rs 10000/- they claim unpaid is already paid and mail to the same has been sent to them and the same has been referred to them too. I have tried to convince them that the Payment has been made at thier Airtel Gallery in Santacruz and the Bill Number too has been forwarded yet these people just dont wish to see reason and have asked me to go thier gallery at Santacruz. Is it not the duty of Airtel to confirm details at thier self appointed galleries and do they have a right to harass us so.
Again to day i have been to thier relationshiop centre at Santacruz and spoken to the Supervsior Sunil there and he called up some Number from the Hotline 888 and Spoke to Ashok who after some deliberations with Sunil finally Agreed that then payment has been recd and the Outgoing would be activated in the next 4 Hrs. This was confirmed by Mr Sunil too. After this between 3:30and 4:00 I have spoken to Anjali and Bakan and Tanveer and Adam and to each of them i explained my predicament and these people said the matter would be rectified shortly and the outgoing activated.
Its now nearly 4 hrs since my last discussion but these poeple at Airtel are thick Skinned and Deliberately out to cheat us common men. Thier best way to harass us is to keep sending us to this and that galleries and refuse to listen to reason. In this case i request your immediate your attn and demand harshest penalty for the Company and Demand Immediate Cancellation of My Money Rs 10500/- and Rs 1 Lac in Penalty for Causing Loss of Goodwill and Mental Agony. Dear Sir Pls take this on priority and take strict action against them for default in services.
I shall also exercise my rights to bring the matter to the Notice of the General Media through Mass media and all other available channels of communication . Copy fo the Mails sent to MIdday and Other Newspaper and Tv Channels for highlighting the inefficiency and deliberate harassment to end consumers.
Also am willing to donate a few rupees in charity to Airtel if they are cash strapped but please ask them not to cheat us common men who pay from thier hard earned money and not by cheating people like us.
From: anil panday <[protected]@gmail.com>
Date: Sun, Aug 2, 2009 at 2:37 PM
Subject: Mobile No [protected]
To: [protected]@airtelindia.com, "trai.mn" <trai.[protected]@gmail.com>
Cc: [protected]@aajtak.com, [protected]@cv.tv, [protected]@citynews.com
Dear Sir / Madam
This is to bring to your kind and urgent notice that services of Airtel are getting worse day by day and taking customers for a ride .
Inspite of repeated complaints and reminders the people at airtel seem least bothered about taking notice of regular complaints and instead choose to ignore them as per thier convenience .
I had requested a change in bill plan somewhere around 5th of July to DAP400 and they said they would do the needful from the coming bill cycle of 26th July onwards. Again i tried to contact them but they said there was some problems with them and they were undergoing maintainence till few days . Again on 14th July when i called and requested for the same, the concerned executive informed me that the request was taken and the needful would be done from the 27th of July as per the billiing cycle . I had got the reference number[protected]
for the same .
Now yesterday when i called to confirm Shweta the executive told me that they were sorry but no such request is thier with them. This is very disgusting and totally unreliable . This is taking us for granted and i strongly suggest they stop making claims of being the best provider in the country. If i were to be asked Airtle is one of the worst service providers in the country lately and they can only get worse.
Another instance is recently i purchased a new premium connection of Airtel ([protected]) from their galley at Santacruz on 02/07/09 and paid Rs10000/- as premium number via my credit card and have recd bill NO 276858 for the same. But i was shocked to receive the bill for the same amounting to Rs10000/- plus which is really shocking and when i call the customer care they say go to the ARC at santacruz and check out the problem with them. If this is not unprofessional and actually trying to cheat then what it is. If i had paid cash and lost my BILL ETC i am sure these cheaters would definitley not accept anything.
There are many more instances for which i dont have time to explain as they can actually see form their log about my complaints. I wish to inform the concerned authorities at AIrtel that i shall be taking this matter to the media with all proof and the mailers sent to them over the last few months and also i shall explore legal action against these company AIRTEL which is out and out trying to cheat the customers.
I would like to say i have three Numbers of AIRTEL namely [protected], [protected] and [protected]
This mailer is specifically for the company and the Authorities at TRAI .Hard copy fo the same being sent o the dept of Telecommunications for further Action anad consumer courts and all blogs avaialble on the inernet .
I really feel that Airtel shoukld be banned immediatley from proclaiming to be the best service providers in the country . They suck like anything and should be treated worse than dogs. I wish they were banned from providing services anymore and would like to know if there is any legal provision to take them to court for cheating deliberately.
MY NO [protected]
While I checked the rates : Call back to India using Emtel (Local Network - Mauritius) was at Rs 34.49/34.99 per minute.With these rates in mind, I made few calls to India. On the second day of my arrival, I received an sms saying the outstanding was Rs 18000 plus. I was shocked and when I went through my mobile log..the billed amount and usage didnt add up. On my return to India, I requested
Airtel to provide me the details, which they immediately denied. I was asked to wait till the billing cycle would be over...which was 27 days away..However they wanted me to pay Rs 18000 immediately ..without providing me the details of my usage...2 days later my outgoing was barred and few days later the connection was suspended..without any prior intimation....all this happen while the monthly bill was yet to be generated and I had paid all my previous bill...Finally when I received the bill, I was shocked to seethe per minute charges applied were close to Rs 115 against the Rs 34.49 displayed on the website...Airtel cheated me....I immediately wrote to airtel to explain and they have been sleeping over the matter ever since....Its been 15 days and no response and now I am constantly being harrased by Airtel's Collection agents to pay the outstanding amount..
While I checked the rates : Call back to India using Emtel (Local Network - Mauritius) was at Rs 34.49/34.99 per minute.With these rates in mind, I made few calls to India. On the second day of my arrival, I received an sms saying the outstanding was Rs 18000 plus. I was shocked and when I went through my mobile log..the billed amount and usage didnt add up. On my return to India, I requested
Airtel to provide me the details, which they immediately denied. I was asked to wait till the billing cycle would be over...which was 27 days away..However they wanted me to pay Rs 18000 immediately ..without providing me the details of my usage...2 days later my outgoing was barred and few days later the connection was suspended..without any prior intimation....all this happen while the monthly bill was yet to be generated and I had paid all my previous bill...Finally when I received the bill, I was shocked to seethe per minute charges applied were close to Rs 115 against the Rs 34.49 displayed on the website...Airtel cheated me....I immediately wrote to airtel to explain and they have been sleeping over the matter ever since....Its been 15 days and no response and now I am constantly being harrased by Airtel's Collection agents to pay the outstanding amount..
On my visit to India I realized that Airtel is lying to their customers on 121 and especially at their retail outlets. They promise something else and give you something else. Customer has no proof of what they were promised.
I wonder that if they cheat educated people so easily then what would they do with illiterate people of India.
he called today and asked me to make payment online before 3.00 pm to avail 100 rs discount per connection so i made him a payment of 3540/- rs through creditcard. he had promised me that the company person will call around 4 .00 to 5.00 and u will get the connection installed today by 7.00 pm but nobody from the co. called and he is just not picking my call the no. is [protected] he works for |Vriti Infocom Pvt. Ltd.
B-75, Sector 63, Noida - 201301
Ph: +[protected] Ext-7605
Fax:[protected]
E-mail:harman.[protected]@vriti-interactive.com
now i called from a different no. and he is just not talking after recieving my calls so i would request all the people around to beware of such calls and do not blindly believe on what u hear from them as they can even go down to any level for money
he called today and asked me to make payment online before 3.00 pm to avail 100 rs discount per connection so i made him a payment of 1650/- rs through creditcard. he had promised me that the company person will call around 4 .00 to 5.00 and u will get the connection installed today by 7.00 pm but nobody from the co. called and he is just not picking my call the no. is [protected] he works for |Vriti Infocom Pvt. Ltd.
B-75, Sector 63, Noida - 201301
Ph: +[protected] Ext-7605
Fax:[protected]
E-mail:harman.[protected]@vriti-interactive.com
now i called from a different no. and he is just not talking after recieving my calls so i would request all the people around to beware of such calls and do not blindly believe on what u hear from them as they can even go down to any level for money.
as i have the same issue, i copied the same matter, just amount is changed.
Now he is not picking the call, after that only i got doubt and searched in google, then only i came to know that this fellow is a big cheater.
Please be aware of such cheaters
My Airtel Mobile Number is [protected]
For Reduction in call rate I did an Easy Recharge of Rs.29 As per the instruction of Airtel costomer care exicutive.The service validity is One year.But the survice was available only for the first two days.
I had informed to the costomer care meny times.But they are cheated me .I did not get Any response.And ma problem is Still there.Every day i called to costomer care but the only benifit is my time wasting.
I kindly request you to bring in a solution To my trouble.
I immediately tried to find out the reason, and found through a message received 17:44:04 on[protected] from sender ( no name) 54321 saying that - " you have been renewed for comics subscription service from airtel. you have been charged Rs. 30............... ". I was surprised since I never requested for this service nor any body from airtel never-ever took my consent for this service. I contacted customer service at 121 and brought this cheating to their knowledge on 21st April 2010. I got a confirmation on my cell at 11:29:56 on[protected] that " your service has been deactivated successfully ...". I was told on 20th April itself by the customer care that I wll receive a message at 3PM, but unfortunately that 3PM never happened till 24th April 6:16PM, DESPITE subsequent reminders also on daily basis. In response to my reminder, I was adviced through a message on[protected] at 19:43:18 that my request reference no.is [protected].
Please note that airtel has caused me a lot of harassment and till this moment I have not been credited back with the amount unduly and unauthorisedly charged. PLEASE ENSURE THAT MY ACCOUNT IS CREDITED FORTHWITH WITH THE DEDUCTED MONEY, AND DISCONTINUE THIS PRACTICE OF CHEATING.
M.M. GULATI
Ex-Executive Director, NTPC
I feel they are cheating with sending wrong advertisement. They should be penalised.
.
my phone imei no :[protected]
my airtel number is : [protected]
plks can some one help me on this??
my email id is [protected]@gmail.com
I am a airtel consumer namely Umesh N Sahu, I had applied for a Wi-Fi connection at my place in the month of August, on 12th of August though connection was given but modem was not Wi-Fi , reason was given Wi-Fi modem was not available ,they assured me that they will change it in a week time, now it has been more two months, I have been following up the same but every time they are making me fool by giving assurance that it will be changed by tomorrow , now I am fed up and undergoing frustration, pleases sort out the problem and help me out.
Regards
Umesh N Sahu
[protected]
[protected]
*Person who is making me fool is Mr.Naresh Khandelwal his contact no. is [protected]
I called customer care on 17th December and asked to install a new connection.They asked me to first do a initial recharge of 500INR and after that the coupoun will be activated..After i recharged THE CUSTOMER CARE BLINDLY SAID THAT THE OFFER HAS EXPIRED ON 15TH DECEMBER
THEN why the hell t hey asked me to recharge with 500 if the offer had expired on 15th December.I WANT STRICT ACTION ON THESE PEOPLE ..EITHER THEY SHOULD RETURN MY MONEY OR THEY SHOULD INSTALL THE DISH WITHOUT ANY COST
Cust id# [protected]
BIBIN B
[protected]
Unfortunatly, i'm also one of the Victims of these cheeters (Airtel)!
Thanks,
Ram
I am also victim of Airtel Digital. Really they are cheating the customers by way of joining hand with consumer products dealers.
I was also pushed a HD Airtel Digital TV on purchase of Samsung LCD at the time Diwali.
There I was asked to pay Rs.750/- as activation charge.
The moment Dish was installed, problem started, picture started getting hanged/ stilled.
I made continous complaints and every time request no. was given to me, but till date the problem has remained unsolved.
Now I am regularly being harrased by the Airtel personals as 3 months time has already lapsed in trial and they have done nothing except phone call and I am not satisfied with their service and wasted Rs.750/- for experiment/ trial of their product.
Now they want me to try further or return their box, whereas I want Rs.750/- to be refunded in liew of their box.
Asked:[protected] by Vinid Kumar Sharma Send email
Airtel is deducting Rs.1 daily from my prepad connection [protected] for the last 4 days withot my consent. Kindly get stopping of deduction' Refund my money Compensation of Rs.2000/- per day till now and Rs. 5000/- per day onwards if they still continuu to deducting. I am also sending a mail to Advisor TRAI. Isha
Airtel India — DISGUSTING SERVICE
Mobile Number : [protected]i am frustated with Airtel Service at my area,
There is no coverage in my area,
I lodged 2 comaplints against it to customer care
but no cares about customers in Airtel,i suppose ,
I have no other option left except changing Operator,
Regards,
Prashant B
(Frustrated customer with Airtel Service)
Therefor, I request you to kindly look at the mater and try to solve my problem as early as possible.
Thanks & Regards
Tarak Roy
Mobile No. [protected]
Any one who can help please mail me at [protected]@yahoo.co.uk
Airtel — Airtel wrong deduction of Rs 10+5+5 = 20.00
Submitted by: ARJUN THAPACategory: Phone Company
Complaint against: Airtel
Amount loss/claim: Rs. 20
Topics: Airtel Airtel Deduction
Sir
I have airtel prepaid[protected] on 13/7/2011 & 14/07/2011 it has been wrongly deducted by rs 20.00 as it was having previously rs 1082.19 and now we have rs after asking customer care about this they have no response .
Customer care se mujhe reply mila aap 198 toll free complane number me cal kijiye or fir 198 se reply mila maine 2 local sms kiye the [protected] jo ki vodafone kolkata ka number he mujhe jankari di gaye aap ne [protected] number international number me sms kiya he jabki ye number mere client ka he or oh mere pass kolkata at howrah me hi rahte he .
Agar local sms 5 rs/ or local call rate 10/- ho tab kya ye yekin karne layek he
PLZ HELP ME
But i didnt received my refund.
I called again on 198, they apolosied for their mistake and asured me that i will surely get my balance in next 4hrs.
But i didnt received.
And now when i am calling on 198 no one is responding.
Airtel DTH — Harrasment and Cheating
Hi,I am Rakesh ([protected]) from Bangalore with the customer Id - [protected].
I have applied for a new Airtel DTH connection online and there starts my misery. After repeatedly calling to Airtel Customer Care for one week, they failed to do the installation. They give me so many false promises which made me took leave and wait in my home for service guys to come and do the installation. Finally the reply was "WE HAVE MANY CUSTOMERS, WE ARE NOT SURE WHEN WE CAN COME AND DO INSTALLATION".
That was the last thing which I expected from a company like Airtel. I decided to go for cancellation and asked for refund. Airtel Customer care was so happy to do that and promised me the refund with in 10 days. Now it is almost one month, I have not received the money but only apologies and assurance from Airtel that I will get my money with in 10 days. Not sure when this 10th day will come.
Regards,
Rakesh
2. On both these phones airtel has been automatically without any demand from my end been activating services like GYAN, JOBSEARCH and YARANA and many more. Sometimes I get to know that they have turned on some such service which I unsubscribe but even then they have already charged me for the month/ week etc.
3. Whenever I have complained to their customer service representative they say that they are helpless and can only help by disconnecting the service for the future. Today when I called them they put me through to a 'supervisor' who refunded these illegal deductions of Sep 2011 for one phone no - [protected].
4. In view of the foregoing, may I request that this matter be looked into and such unethical (cheating) must be dealt with seriously.
5. I would also appreciate if I could get a penal refund for both my phones.
Regards,
Col NS Bhasin
AIRTEL a Great Cheater — Wrong Deduction/False Subscription
False deduction for Mirchi RadioOn my Mobile No.[protected] (Pre-Paid), I had received a call from Radio Mirchi on 06.11.2011 for some subscription but I had not followed any instruction told by them, even I had not disconnected the call. Now I had received a message that they have deducted Rs.10 for one week.
I had requested to Airtel to refund the same but they denied to refund.
STILL WAITING FOR DISCONTINUE THE FALSE SUBSCRIPTION !
Please tell the matter for Refund the said deducted amount and disconnection of Subscription.
On the 14th of October i purchased an Airtel Sim Card which offered me free 50mb internet services every month for 6 months. The scheme also consisted of 300 Local + National SMS every month for 6 months. After one month o[censored]sage , they deactivated these lucrative services. On calling the AIRTEL Costumer Care , the officials simply refused to take any action saying that the scheme has now been called off. Such an unexpected behaviour from the most prestigious network of India , Bharti Airtel is a setback for me.
My airtel number is [protected]
Ali
[protected]
even there is 29 days remaining but there is no speed...my plan is 75gb..in only 1 day 75gb lost without any use......
airtel is a big cheater every time i have to pay more for extra buying.....even i dont download bt my 75 gb lost
I have this no. connection and since last one month stoped services without any reason and without any information to me and i have more than 550 rupees balance in my above nos. accounts and i submited my documents three times why it is like this your co. is looting me by doing this.
Please restarts my nos. services
Thanks
Ravindra Kumar Pandya
One more case today I again recharged for benefit of 900 seconds,again they deducted from my balance but got nothing.
Now without any contact with customer care I am helpless.
My problem is this that on Airtel web site there is an Special recharge of Rs.34 using which i will get 100 local and National SMS clearly displayed on web site.
but now they are refusing about such a plan.
Help me getting my money back and teach them a lesson.I am adding Screen Shot of there web-site where they mentioned this special voucher.
You can also visit this airtel web-site
https://pay.airtel.com/PrepaidOnlineRecharge/mobileRecharge.jsp
under special recharge
This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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As per the practice monthly package should have been of 30 days as per their advertisement, where as company is providing us the package for only 25 days or less
last month we recharged our dth on 30th oct12 now they say that your validity for the monthly package will expire on 25th Nv 2012 when contacted they say that since you have opted additional pay channel therefore monthly period will be reduced. It is worthwhile to submit that I opted an additional pay channel for initial two months only and paid extra to them accordingly but they continued to subtract the amount from my subsequent monthly packages for that additional pay channel without my consent and thus has been reducing my monthly period. It is a clear cut cheating of the DTH provider.
Rakesh Rawat
Delhi
we are recharging it reularly but now we are not getting star sports when enquired they customer care people say that this channel has been removed from the pack . we have not been informed of it through any means. isnt it a fraud to get the money for one pack and later on say some of the channels have been removed . we are at a loss as to who to complain bcos there is no use with ccare.
uma
1. I have taken Airtel DTH service two years back from the DTH lots available at that time in the market (TATA, reliance, sun direct, Videocon, etc) mainly due to the base plan which was offer to me as permanent pack and with an assurance of best service in terms of channels as well as service.
2. I took this connection mainly for my father who is an aged and retired person and is at home and is much depend on the tv channel mostly (news and sport) for his entertainment.
3. On 22/11/2012 my channels ESPN, Star-Sports and Star-Cricket was removed from my base plan and was replace it by SONY-SIX and TRACE-SPORTS. My father was very annoyed since he was to watch India vs England cricket match.
4. On finding this I contacted the customer care of Airtel and after much discussion with their executive and team leader and told them that no approval or consent given by me to change my base plan and this is clearly a breach of trust and contract. After much discussion i being told that needful will be done and my plan were activated again very next day.
5. However from 27th nov 2012 onward I started receiving sms from Airtel DTH that my sports channel will be discontinued from 30th nov 2012 and i need to pay 25 Rs monthly rental if I need to activated the same.
6. Kindly note I have not approve or given any consent to change my base plan and this is clearly a breach of trust and contract.
7. Please note I have paid till 12th dec 2012 for all my channels.
8. I would like this to be resolved and the channels ESPN, Star-Sports and Star-Cricket be again introduced and SONY-SIX and Trace Sports be removed in the base plan without any extra charges on monthly or yearly basis.
9. Requesting you to kindly look into the matter and please do the needful ASAP.
Contact Details : [protected]
email Address : dius.[protected]@gmail.com
Regards,
Salin Dius
I am D.Oliver vedha sing an ex-navy recently 20days before i changed my AIRCEL service to AIRTEL i gave all documents regarding that they took everything and they deactivated my number and none is responding in both service...
i am totally fed up with both the service because i am holding this number for so long that is 10 years..if i miss this number then i will give complaint and commit suicide for sure...
its a challenging warning and they have to face the problem....the number i gave for changing service is [protected]
my temp contact number is [protected]
I have seen 425 talk time in 375 recharge but i got 395. it is a cheating with Transaction ID - 479720 and mobile no. [protected]. I have got 30 less talk time. So please give me. Rs. 30 talk time at earliest.
Thanks & Regards
Mob. [protected]