Airtel Complaints & Reviews

We had one account with Airtel Limited. Relationship No. of this account is[protected]Mobile Nos. [protected], [protected], [protected]). We had ported this account to Vodafone in October 2011. Now International Roaming Security refund of this account is Rs. 7079.69. We visited Airtel 3B2, Mohali Office and Phase 2, Mohali office several times. They assured us that refund will be received within 60 days and they are giving no response. And by now over 200 days have passed, but no refund has been received till date.

Hi ,

My name is Gaurav Kumar and I have an Airtel Postpaid number [protected] , On last Saturday ( 2nd June 2012 ) , I somehow lost my mobile , so I blocked my number ([protected]) using Airtel 121 service , next day was Sunday so , I went to Airtel Banargatta Road office , near to Jayadeva Hospital on Monday ( 4th June 2012 ) and took a duplicate SIM number [protected] , and they told me that this will take at max 24 hours to get activated , It was not activated till Tuesday ( 5th June 2012 ) 1:00 PM , then I called the Aritel 121 customer care , they told me that the SIM is activated from their side , if you getting the SIM registration failure message then you need to go back to the same Banargatta Road Airtel office , to check the issue , So same day I went to the office , the Airtel Guy told that there is a problem in the Handset so you need to check this SIM in some other Handset and he also told me that he doesn’t have spare handset , So I have to go outside and check if the SIM card is working in another set or not . I came back to my office and Verified with 3, 4 different Mobile Handsets but no Luck , every were its was saying SIM REGISTRATION FAULURE , So I went back to same Aitrel office with an addition Mobile Handset to show that there is a problem with the SIM not the handset . Again the Airtel Service guy told me that you need to take a new SIM because this SIM having some issue and for taking a new SIM you need to again provide all the documents like, Photograph, address Proof etc, but photograph was not there at that time with me, but they told me that they cannot help me and without a photograph they cannot issue ne a new SIM.

So on next day (Wednesday 6th June 2012) , again I went to the same Airtel Office with the required documents and collected the new SIM number[protected] . And again the Airtel Guy told me that SIM will be activated by end of today. But It was not activated after 24 Hours, So I gain went to the same Airtel office on Thursday 7th June 2012 , and in the office they told me that the SIM will be activated in another Half an hour , But I waited in the Airtel office of an hour but still my SIM was not activated , the Airtel Guy told me that it look like there is some issue in the system and he asked me to talk to the Manager , when I talk to the Manager She told me that she need to check internally there is some profile mismatch , and she asked he to again wait for 24 more hours . So I again talk to 121 and they told me that he has escalated this issue and this issue will be resolved in another 4 hours and the issue number is 44024728 .
Again Today Morning I called the Airtel 121 customer care , and they told me that everything look perfect from their side the SIM is very much active , if you are getting SIM Card Registration Failure then, you need to take a new SIM third time and today call interaction number is [protected] . As I am a technical person and I know that no one has able to pinpoint the issue, so I am sure that if I take a new SIM again then nothing will change.

Please help me and let me know when should I be able to get my number activated , its more than 5 days now , And still I don’t know what is happening , every time they are asking me to contact Airtel after 24 hours .


Regards,
Gaurav Kumar
Mobile no : [protected]
Email : gaurav.[protected]@gmail.com

Respected Sir................
my self LAXMAN SINGH . I purchased 4 airtel prepad commection on my identity.And suddenly they were blocked.............no. are...[protected]
[protected]
[protected]
[protected].
all no. are on my id. As i know distributor done some mistaken with my documents. And before it also my some no. done MNP automatically without my knowledge
I went near AIRTEL RELATIONSHIP CENTER they told me about ths matter...your numbers are negative status.And I also called to NODAL OFFICER .....ON 6 JUNE2012.Then I called CONUMER CORUM they give me your site. I am fully disturbed due to ths matter. So please sir kindly solve my problem.

My all connection named on LAXMAN SINGH s/O KALU SINGH
SUTHARO KA MOHALLA ,
DEBARI, DISTT- UDAIPUR (RAJ.)
SO SIR SEE MY PROBLEM AND GIVE ME SOLUTION. MY CONTECT NO. [protected] ,[protected].

LAXMAN SINGH [protected]
[protected]@gmail.com

Dear Sir,

I have applied for Airtel Broadband connection last Thursday. The Airtel people promised me to arrange for the connection within a day, but I am yet to get the connection until now. It has been a week since I applied for the connection. I have already paid for the connection and the payment has been passed on[protected].

I have been contacting several persons regarding this issue, but they are not attending the call. When I contacted the Airtel Customer Care, they told me that the connection was not feasible in our area. Then how can you pass my cheque before you check the connection feasibility.

I am very UNHAPPY with your service and the way your airtel people respond to my service calls.

I would never choose or recommend any airtel service to any one, i feel very much CHEATED. I have been used by your executive to reach their monthly sales target, If there is no feasibility why should your executive give me false promise.

Airtel Executive who cheated me

Velan ([protected]/[protected])

I request you to kindly look into this issue and arrange for refund.

Airtel Application Number : 1284678

Mobile Number : [protected]

Cheque No: 311727 (Dated 30/05/2012) - ICICI Bank

Looking forward to your earliest reply.

Regards,
K.Saravanan

Hi,

My Airtel DTH Subsciber ID is [protected].

My HD set top box has been replaced around twice in the past 8 months. For the first replacement i had to make a payment of 750. Luckily, for the second replacement i did not have to pay anything because it fell in the warranty period which is 3 months. The replacement set top box is not a new one. It is a second/third/fourth hand box (which we are not aware of). The second replacement was done on Feb 25th.

Yesterday(June 5th) the replaced set top box again stopped functioning. Today the technician came home with a second hand set top box and was demanding 750 again. When i contacted customer care they say there was no other option but to pay for the replacement. This i believe is a new way of providing value added services to customers. The customer care said we promise that this will not happen again. I don't know what kind of promise that was.

I did not get my set top box replaced this time. I did ask the technician to leave behind the old box and take away the one he got. I will get the connection changed today.

Thanks Airtel for being kind!!!!

Regards,
Umashankar

I have an airtel dth from 2011 (Customer ID- [protected]). Last week I have requested to airtel for re Installation for connection and when it did not happen after 3/4 days, I escalated the issue with your customer support team.( Escalation No[protected].

Day before yesterday your customer support told me that within 24 hours they will resolve the problem and made a con call with local DTH cable operator and over the telephone they promised that it will be resolved by 6th June before 9.30 AM.

As usual nobody turned up and called by 9.30 AM and at 10.30 AM I went out for my work.

At evening 4.30 PM engineer called up and told me that he is coming within 30 minutes to 1 hour. Today 7th June 12.38 PM

he has not yet turned up refused to pick my call even after I made several calls.

Please explain what is 30 minutes or 1 hour as per Airtel standard?

I am corporate customer of Airtel and given lot of data business to the company but looking at DTH service I am apprehensive now. The entire experience is nothing but pathetic and Insult.

I have a problem with the service levels of Airtel Broadband team. They are extremely incapable, they make false commitments and their technical staff which visited our place is extremely rude.

My Wi-fi has not been working properly since 29th May and today is the 10 day since I made the initial complaint to Airtel customer care.

Since then I have spent more than a total of 3 hours on phone with the Airtel customer care teams and their Nodal helpdesk teams from Delhi, wherein they have given false commitments about how soon a technical visit would be arranged to my place or how soon my problem will be resolved.

Each time you call their customer care or ask to speak to a supervisor or call their nodal helpdesk, you are routed to a different person. Therefore if you make calls to each of the above mentioned continuously for 3 days or more like I have, you would have spoken to 9-10 different people.

Add to this the different people who call you back regarding your complaint and the different tech representatives, so you have 15-16 people you have to deal with to get yourself heard.

The first tech representative who visited our place called us up and we fixed a time and date for the next day for his visit and he confirmed the same. He then submitted feedback to his customer care department that I, the customer was not contactable and then failed to show up the next day.

After my complaint, he finally showed up after 2 days and was unable to resolve our problem.

Another 3-4 days or followup with Airtel resulted in another technical visit by another rude tech representative, who claimed that my modem (provided by airtel barely 3 months back) was faulty and said it needed to be changed. He went to get a replacement but did not come back and refused to answer phone calls the same day.

When he did return the next day, he replaced my modem with an older used one. Although the internet wifi started working then, it stopped working once again a couple of hours after he left.

After that at times it would start working for a few minutes or an hour and then stop again.

This resulted in another 2 days of followup calls from my end to airtel, after which the same executive came back. Since the internet was working while he was visiting, he refused to believe that it goes off from time to time.

As far as he was concerned, it was working during his visit and we were lying about the internet not working throughout the day.

A subsequent call to the nodal desk once again yielded no result, because the nodal desk executive refused to have out problem checked out. She also refused to beleive that the internet stops working for hours together. As far as they were concerned , it was working for the few minutes while their executive was at our premises, so their responsibility ended there.

I dont know what to do about this pathetic service level as there are multiple points of contact within airtel and noone has any accountability.

Dear Sir,

This is further to our complaints on Airtel DTH Customer Care centre vide reference no. 19314403 dated 01/06/2012, 19434672 dated 05/06/2012 and 19485730 dated 07/06/2012 and regular follow ups with engineer, our problem has not been resolved yet. It has been observed on each call either at customer care or to engineer no one is able to understand our problem and not able to give suitable reply. Yesterday, on 6th...

I RECHARGED FR RS 50 FROM YOUR SITE ON 7/6/12 FROM MY SBI ACCOUNT AND RECEIVED MESSAGE THAT RECHARGE HAS BEEN DONE, BUT TALKTIME GIVEN IS RS1 PF 43.50 STAX 5.50, TXN ID [protected]. YOUR SITE CLAIMS THAT THERE IS FREE RECHARGE, BUT RECHARGE HAS FAILED,CUSTOMER CARE IS SAYING AMOUNT IS NOT RECHARGED, KINDLY REFUND THE AMOUNT AT THE EARLIEST

I got online recharge done, through Airtel website. However, even though the amount (rs. 444) was debited from my account the recharge was not successful. I again tried online recharge, and it was successful the second time.
When contacted the customer care, they said it will be refunded in 24 hours, however there is not refund yet, Also now they have stopped responding to mails and the customer care executives don't have any answer.
The transaction detail of the failed recharge are:
PURCHASE 444.00
AT BHARTI AIRTEL LIMITED 06:22:28/814114
[protected]/INR
[protected]/[protected]

Dated - 24th May 2012

Kindly let know the way forward

Hi,

I am Avinash Veleshala (Mobile no: [protected]) facing a trouble with Airtel service provider and their customer care executives. Due to the network issues at my work area I have sent a message for MNP in May 2012 but later because of few unavoidable circumstances I am unable to change for other network. In the mean time I have received a call from Airtel Customer Care executive and she said that we are the privileged customers of Airtel and they don't want to lose us. So they are ready to activate an offer and the offer details are: local call cost: 30ps/sec, national call cost: 1.2 and 1.5 ps/sec and she gave me some code to activate this offer for my self. I said I am not interested with any kind of offers and she disconnected the call thanking me. But to my surprise that offer got activated on my mobile without my intervention and when I called Customer care executive he said that this is a trial offer for 30 days and you will be charged 1 Rs/day as the rental after 30 days. I asked him to de-activate it but he is saying that he don't have that permissions to deactivate and he is blaming me completely saying that they don't activate any kind of offers without customer's permission. I have called them many times and the response is the same. sometimes they are asking me to stay connected and will transfer the call to their higher officials. But again to my surprise they are disconnecting my call in a minute or two. Hence there is no kind of reply from these people and I got vexed with this kind of behaviour of Airtel Customer care executives. Request you to please help me in proceeding further.

Thanks,
Avinash Veleshala
[protected]

I have purchased 3G data card from Airtel on 03.06.2012. They promised me that it will give the 3G speed
With 2GB data for a month in Rs 202/-. But I observed that its speed is even worst than 2G provided by other operator. Airtel being a reputed and trusted operator cheating the customer by giving false statement. Even when I m searching the network there is no such Airtel 3G network. Sir I request that my case should. Be considered sympathitically and either 3G speed should be provided or my money should be refunded

i was provided with a post paid connection airtel cug sbi connection which had a sms pack at a pre told rate but later the pack was deactivated by the company without prior intimation and the amount was also deducted and billed in my monthly bill...i called the customer care a no of times but all in vain..i wish to seek d explanation from the company as to why the refund is not made into my account....

I called airtel cc 198 and lodged a complaint on 11th May 2012 to stop the incoming paid messages and the reference no is COVWC [protected] but it was not done.So I again requested them to stop messages on 13th May,ref no.CNWWC [protected].But as on date they didn't considered my request.Till now I'm receiving the messages and daily amount was debited from my account.My Mobile no.[protected] .I want the amount to be credited back and stop sending the messages to this no.Thankyou.

dear sir,

my name is mohan rangaram ghanchi

i am post paid costomer of airtel
my no. is
[protected]

complain no. last F[protected] 15 MAY 2012 15:05

i am using blackberry service from 2 year but frm last 1 year 6 month i am
having big data service issue in my office and residant area i have complaint
many time but frm your side no solution one time your techanical team visit my
palace he also face the problem and still problem not solve
problem happen same to same i was complaint in 7070 and 121, 198 also personally visit airtel main office in mind space with nodal officer PREMA PAI she gives me tell me your problem will be solve very soon have meet them on 15/5/2012.

my data issue nt solve am telling clearlly to your costomer
care center on 198 and 121 and 7070 if my problem not solve i dnt pay single rupees to airtel up to your problem nt solve
i am telling clearlly i have to go to TRAI n make it complain.

on 4th june mid night my simcard deactivated frm your side without any solution and i am having loss of my time and my business after your commitment for solution


if my sim card not activated till mid night i have book one complain against your
company in TRAI and consumer court through my ADVOCATE then u fight in court


i have u read my mail and give me feedback abt my issue n solution to me

regards
Mohan Rathore
[protected]
[protected]
[protected]

An Airtel salesman came to our office to sell their postpaid services and where there was some cost advantage for group usage. I submitted 3 prepaid mobile numbers to be converted to postpaid numbers. The application for this was submitted on 21st May to the salesman.

Till date they have successfully converted only one number to postpaid.

The second number is now not working and they have deactivated the prepaid and not activated the postpaid number yet. This number belongs to a staff member who is handling my major clients and we have informed Airtel about this. It was delayed because one of their staff submitted the wrong address for verification.

The third number is also delayed as they have submitted the wrong number to the technical team.

Airtel's customer service numbers are always busy and when we get through, it is answered by an executives who just transfer the line to the senior person. We have called at least 10 or more times and this senior person never answers his phone.

Please help us to take this forward.

dear sir/ madam,

i forgot my airtelmoney id and password. my mobile number is [protected] and please send me details in nandini.[protected]@gmail.com.

Sir,
Myself Bhushana Deshmukh,customer of Airtel ,Maharstra since from 2006. I had gone through the various type of hidden charges, till the date, applied by airtel itself,whithout any request message sent from my side . I had complained manier times, regarding this matter to airtel customer care executive officer,but it worked hardly . Now, from last 2 weeks,they might have blocked my number. So,I am unable to talk with airtel customer care executive.2 days before, I borrowed my friend's mobile & called to airtel. After talking with so many executives & wasting my friend's money,airtel still have not resolved my complaints. Executive told me to forward one massege to 121,I had proceed with the insturctions,but till today I can not talk with the executive using my number.Also, Airtel does not have the trrransparancy in calling charges in their friend's scheme. Whenever I called to my friend,whose number is in airtel friend group,airtel has deducted the money applying call rate as 60p/min, instead of 20p/min,which is 3 times more. I want my money refunded back.
Please do the needful.

dear sir/madam,
my self srikant dora,i had convert my no.bsnl to airtel([protected])on 27/03/2012.my upc code is BY541873.i had submitted documents three times.but on 01/06/2012 my no. Was deacivated.i contact at bhilai airtel office,c.g. on 02/06/2012 and again resubmitted documents.they started no. And promise me,again no problem with you.but on 04/06/2012 my sim registration failed,again i contact same office,now they said this no. Will be recreated,wait some days.i have this no. More than 8 yrs,i m private sector job holder,same problem i taken many leaves,please solve my problem as soon as possible.

I was asked to pay only Rs 1266.87 by Airtel Manager Vinoth(Mobile:[protected] email:ascent.[protected]@in.airtel.com) for this airtel 3g number([protected]).I have made a payment of Rs 1266.87 twice by mistake on 22nd of may and 23rd of may.Kindly revert the transaction of Rs1266.87 made on 23rd of may.I have asked for cancellation of services for this number [protected].They are not doing it.I got a bill of around 3000rs for the third month which i never made use of.i want them to cancel the connection for that number and revert back the transaction of Rs 1266.87 made on the 23rd of this month.