Airtel Complaints & Reviews

On 7th May 2012, i have raised request (#1799005) as my airtel money account got blocked. It showed me when i tried to load cash via airtelmoney.in website. "No credit transactions are allowed for this account as it has been blocked. Kindly contact customer care for further details." They took around 10 days to solve the issue. Within that duration, tried to spoke with Airtel money Senior Executive, and he just saying your issue is going to resolve with 48 hours. Again, after 4 - 5 days, when i tried to load cash via airtelmoney.in, it showed account blocked. On 24th May, raised a request again (#1953351). resolution date provided was 29th May. On 29th, spoke with senior executive, he provided me Grievance officer cell no and email address, also he informed that today issue will get resolved. But, only the request no (#1953351) has been closed, but no callback from Senior Executive nor customer care. Also, contacted Grievance Officer for the same, but no response from them too. Still my account is blocked, not able to load cash via airtelmoney.in. Customer care says this happens when you have 2 accounts for the same mobile no. But, they are unable to verify if i have activated 2 accounts. As far as i know, i have activated single account only. No reply to mails nor call back from customer care. How to proceed further to resolve the issue ???

Dear Sir / Mam,
For my business purpose i had installed a land line service and broadband service.But there was no internet being used so why pay for some thing which is not used .So i called them up and requested to disconnect the internet connection and continue with the voice line.but its been three months they have not migrated my plan.When i place a complain they say your request has been forwarded some one will get in touch .Then some one calls and confirms on the migration saying in the next bill cycle it will be migrated.then i receive the bill and the same plan reflects no change has been done.I have gone to the nearest airtel office in Banaswadi where they again tell me to call customer care and the same cycle is repeated.I am fed up of shouting at them i even tried not paying their bill.Then they start calling for collection then i tell them my story and then they take my complain but to no avail instead they send me emails of disconnection of the service.When the collection team calls up i tell them migrate my plan i will pay the due .Then they say pay and then the migration would take place,Now i have cleared all the due yet the plan is not changed.Please help this is very irritating to repeat the same issue over and over again.The customer care said there is no landlines plan below 499 but in their website the rental is only 275/- they are all miss selling .The customer care is bad and not aware about the packages.Please help me with a solution.My landline number is [protected].
Thank you.
Rohina

I am using Airtel prepaid and was under 1ps/2 sec plan for which I used to recharge for Rs. 37. But yesterday(31-May-2012) I suddenly noticed that there is more than Rs. 1 cut for each call(after calling customer care they told1.5 Rs).This was not even communicated to me and I was not enrolled to any of such tariffs earlier. After calling customer care they are saying sorry and asking me to recharge again for Rs. 37. But my question is how can they change the tariff without intimating me,I lost about 200 Rs in a single day because of this.
Wanted a proper resolution for this issue.

Hi,
I would like to raise a complaint against Airtel mobile Service Provider. I have been detected Rs.36 from my balance without any intimation saying this is for message booster. Booster pack is something is should wish to add to my mobile number but here its airtel forced me to take it up by detected my talk time balance. Please let me know what should i do to proceed further for filing a complaint.

Note : I have called up customer care for this but they said they cant help for it.

Thanks,
Thilak

Hello sir,

I am trying to connect to India toll free number[protected] which is used for TEAM meeting in my office but i am getting message that this number does not exist. But It was working fine a month ago. I called AIRTEL customer care regarding this, but there is no solution provided and they cut the call without any intimation.

PS: This Toll Free number works fine from other NETWORK.

Please respond.

Thanks & Regards,
Sakthivelu M
Mobile: [protected]

I have opted for a 1399 Unlimited - 30 GB Download plan for my office in laxmi nagar. In May-2012 we have used the broadband upto 80%, i.e upto 24-25 GB and we start getting calls, from Airtel. upgrade your account, upgrade your account..after every single day.

I told them, I do not need to upgrade it. Then they start showing in my web browser, a well planned page, just to click and get upgraded. it will be shown to your browser every time you try to open any website. What kind o[censored]nlimited plan I have taken. I don't know.

If you by clicked by mistake also, this can't be taken back. Their customer care told, it's not possible.

I have tried to send messages to their nodal officers and other higher authorities from may 2 different IDs, all bounced. This is the face of a top class company of INDIA.

By your medium I want to ask this fraud company.

1. If I have already said "No" one time on the browser message, why this was coming again and again.

2. If they are showing it again and again it means this is a planned trick to fool the customers by making money from unlimited plan.

3. This plan was automatically activatec charging me 799 + taxes. Why I will pay this if I have not activated this.

Thanks,

Rohit Kumar

[protected]

Nageshwar Kumawat dec-09-2011

respected sir/mam,

my name is Nageshwar Kumawat . I was a employee in first source solutions in indore for airtel dth. i had left company on of Dec 2011 but till now i had not received my pf. my tl name is Ajay Dhangar and i had arledy talked to mr deepak panday so he told me to register a complaint on [protected]@first source. com & the HR's are also not responding for tihs issue so i request you kindly take care of this issue.


your's faithfully

COMPLAIN ABOUT DISCONNECT THE SIM CARD
Dear Sir/Madame,

Sub:- DISCONNECT THE SIM (OUTGOING,INCOMING AND CUTOMER-CARE SERVICE UNAVAILABLE ) (I have 240 rs balance)

I have taken sim card from banagalore and my number is [protected] .Currently I am working in mysore .I have submitted my document with photo 2 times and they have disconnect my sim card without intimation.I have balance 240 rs in my account.Now I cannot get incoming ,outgoing and customer call
.Please kindly request start my services.

REGARDS
MANISH KUMAR AGARWAL

Dear Sir/Madam,
I hereby wish to humbly submit a formal complaint regarding incorrect Bill Amount due to wrongly charged bill on mobile internet service usage which was not used.

Whereas, my Billing Summary of Bill period 23/04/12 - 22/05/12 , Bill no.[protected], shows an amount of Rs. 7042/- (Seven thousand forty two only) accounting to Usage of Airtel Mobile Internet Service.

Whereas, i can assure you that the mobile GPRS was never used by me or anyone else and i also believe that i never received the Mobile GPRS phone setting through SMS or even Installed it. Hence, there is no way i can use the GPRS facility.
Therefore, i am surmising that it is a cause of system error/bug or may be a minor technical glitch from your side. Kindly, review the whole Billing process and do a re-evaluation on my service usage.
The relevant details are rendered as below:-
1. Airtel Number:- [protected]
2. Name:- Menguzotuonuo Angami
3. Date of Birth:- 01/05/1975
4. Billing Adress:- Agri colony, near MHBHSS,
Nagaland,Kohima.
5. Postal Adress:- C/o, Chuba Ozukum,
Law & justice Deptt.
Nagaland, Kohima
6. Alternate contact No.:- [protected]

And, now, therefore, i beseech an explanation for such erroneous Bill amount.

This complaint is being humbly submitted for end of justice.

Dear Sir,

Sir actually a customer of Airtel is giving blank calls and harrasing me via abusing SMS's. So please do some positive action & steps against it. Please see it with utmost intrest and urgency. Please do reply me on my email: [protected]@gmail.com, Contact Number of me: [protected]

Regards

I have been using Airtel pre-paid SIM CARD for almost a year now. Initially the service was good but now its worst as they keep deducting money from my account balance for some or the other service that they activate it on their own (like hello tunes,music mania and many other crap). Whenever i try calling customer service no. It will never get connected. I tried so many times to speak to customer service and ask them the reason why they deduct money but can never get hold of one. Im really frustrated with this. Please help me on this

Hi,
I did mobile number portability (MNP) last month from AIRTEL and accordingly the number is ported to VODAFONE. I got SMS for bill due from AIRTEL and I paid the amount immediately within 4 days after getting the message. Bil number is 62347 and paid in cash to one of airtel office.

But after paying the bill I am still getting the phone calls from AIRTEL Recovery to pay the amount, MY MOBILE NUMBER IS IN DO NOT DISTURB LIST and still I am getting phone from them even I paid the amount. I used AIRTEL for more than 5 years and I paid the bills before due and this time also I paid amount in time. One of my friend is also getting the phone and they are telling him to make a POLICE COMPLAINT if bill not paid.

This is really disgusting and not tolerable. So I want to log complaint against AIRTEL RECOVERY.

This time I got a call from [protected] using some abuse words.

Thanks,
Rajendra
+91 [protected]

Respected sir/Madam,
I want to change my subscriber from idea to airtel, I filled my form on[protected] & deposited all documents and rupees 20 in cash as they requested meat your branch in Galleria, Gurgaon.. They handed me a sim (number[protected] h-2), & assured me that your airtel network will be start in next 7 days. My unique porting code was ID- 545611, & last date of expiry was[protected]. I visited airtel branch in galleria thrice till my uop expired. Every time assurance was given that we are processing but due to technical reason we r unable to do so. I meet their different staff except manager, because they didnt allow me. On[protected] they given me my document & airtel form that we are unable to process, u reapply & we will see this matter again. There is no matter of money that I have spent but rules that made by TRAI, which is not followed at all.
All the executives are good in speaking but poor in solving the problems except recharge/money collections which they are doing well. My only request is that please visits your branch at galleria, & see their working pattern, so that other people are not cheated.
Thanks
Dr Sanjeev Kumar Arora

I applied for a broadband connection in september last year. A company authorized salesman came and took 1300 as first month payment for the broadband connection. But after 10 to 20 days they told that they could not make the connection and my money will be refunded back. From that time I have not got my money back. I called several customer care no. and mobile no. but all in vain. I visited all the airtel offices and chennai and had made...

Dear sir

I have facing a harassment against air-tel service provider due to some billing issue. iam using air tel orissa mob.[protected]. previously but now the number was suspended due to payment problem;
in January iam used 199 mobile plan with gprs in mobile with limited to 2 GB gprs plans ,after 17/01/12 my plan changed to 99 but at the same time my gprs plan decreed by airtel, but they are not informed to me, iam used my gprs full month with un knowing of the plan changes .after the month ending i received a bill Rs.12859/- then i am knowing my plan changed and i informed to airtel to solve the problem but till date they are not solved my problem.and they are continually raising the bills with interest ican pay only 3500 to 4500 to my mobile payments kindly solve the issue.

and to day i received a call from un knowing no. [protected] the number holder calling my personal contact numbers, and relatives, and ladies and miss behaving with his wards

i also confirmed to air tel customer care about this number but this number not from airtel it was a uninor connection

Kindly take an action

With regards
mahesh

Respected sir/madam,

I, Dinesh.G.S from Kerala, TVM has activated GPRS in 24th May on following Airtel number +91 [protected]. On 25th my balance reached to zero, then I had realised that money for GPRS is deducting from main balance not from offer balance. Regarding the same I contacted customer care no 198 but I got strange response from different people. May I ask you one question, as a customer what about my lost amount?
Kindly verify the usage log file for 24th and 25th May.

A reliable replay from you in the earliest will be appreciated.

Kind regards.

My no is [protected](airtel), i have activalted 98 Rs gprs 2Gb scheme, my credit limit as directed by airtel is rs 800/- only, everytime it reaches rs 800/- they cut down my outgoing services and my gprs,most of the time i am paying money before i receive my bill for any month. Suddenly they have sent me a bill amounting Rs approximately rs 4400/ for month of april-may claiming my gprs usuage to be rs approx 24378 with discounts of rs 21326. so still they want me to pay rs 3400/- for gprs services. and additional voice calls, totaling rs 4484/-, right before i received bill, i got a call from a person from airtel that my bill amount is rs 950, it has to be paid immediately to resume my services. i finally paid rs 1000/- before receiving the bill, now 4 days back i got the bill in my email, and later call from airtel to pay 3400 immediately, after i complained, they told me they will waive of the charge, but just now on 30th may 2012 a person from airtel called me and behaved in a very rudely manner and said they will not waive of the bill. kindly look into the matter, i feel i am cheated, or else i will switch to some other mobile service provider.

Dear Team,

I am currently using airtel postpaid corporate number [protected]. I was having free data usage of 2 GB per month. Mt free data usage was going to expire on 25 may 2012 midnight and my billing cycle also ends on 25 may 2012. BY which I should have privilege of free data usage till 25 may 2012 mid night . On 28 may 2012 I have received my airtel bill on mail for the time period of 26 April to 25 may 2012 which consist of data usage till 25 may which is not in discount. My total data usage till 25 may 2012 is of 0.49GB which is very much less than 2 GB . On 23 may 2012 noon 14:49 I have received a MS from 121 of aitel that my 2GB free data usage is going to expire after 3 days that means it is going to expire on 26 may 2012 or I can say 25 may 2012 mid night , but in my bill airtel have calculated amount for the day of 25 may 2012 also.

For the above issue I have reported to airtel call center and airtel 198 have noted my compliant on 28 may 2012 , the SR number is 43877747.
But today when I called again to airtel call center, they told me that your bill can not be redeemed because your free data usage was expired on 24 may 2012 and we cannot do anything. I spoke to wing leader of call center also but the same reply I received again.

Now I want to know how I have received a sms from 121 that my free data usage is going to expire after 3 days that will on 25 may 2012 Midnight. I want you to take action and provide the rectified bill .



Thanks & Regards
Shishir Jain

sir
i want to know call detail in last 2 months of my no [protected]
plz sir detail send me my mail id [protected]@yahoo.com

Sir,

i have lost my mobile on[protected] at 2:00 pm. kindly block my number so that i can further use the same number
my number is [protected].

thanking you

Mona Lakhanpal