Airtel Complaints & Reviews

On 19th october 2011 i sent a sms to 1900 for changing my mobile network from airtel as the call rates was high .But a customer executive name by Mr.Srinivas called me and told that he is going a better plan and low call rates and requested no to change to other network.Request num is RPOCN[protected]. And informed that it takes 5 working days to activate the new plan. But today on 25th october 2011 when i called the customer care they are telling that there is no such plans for my mobile num and they are telling to continue in the same plan.Request you to kinldy take necessary actions against them. Mobile num- [protected] . Regards Hemanth

Hi Team,
I have been using Airtel prepaid subscription since a while now. I only try to contact in an extreme situation which I think everybody does. However the problems people face are different with different people. What exactly happend with me, is that, I am using Blackberry subscription since the time I have airtel prepaid connection. I have been charged only .05 paisa for a text message. Recently I got to know that it been increased to 1.00 rupee/text. I am fine with it however I was told that you will be charged same rate till the time u use blackberry subscription which had bot happend. I spoke to customer care and then things turn in a rigid way. They discord me many times I thought that there are different type of representatives so may be that person is in a bad mood when usually happens with everyone. I spoke to another person they put me on a 20 mins hold n never came back after a day I called in again but result was same even worst this rep puts my call on hold about 25 mins n never came back I I got little service centric stratigy and asked next rep to transfer my call directly to floor supervisior he spoke to me but I still doubt that was not supervisior as he was even unable to understand english and his annitiation was typical and I strated in hindi as I know that language as well. He told me that i[censored] want to stay with aortel its ok and I not then change the network n disconnected the call even I told that person I will go cunsumer court for your behaviour but he was stick to that he simplified again we have been charging 1.00 and we never charged you 0.05 paisa. I was surprised. And shocked as well. I thought may be he will start abusing me in a while so I disconnected the call this supervisior which he says he is Inderjeet kumar and rep I spoke with last time is Manish bahari.
I would really appreciate if somebody would ask them to pull the call records of my coneection to listen the calls I made and than look into what could have been and what is suppose to be done after that. Whosoever is accountable to this but I blame Airtel itself since they hire people who get training which think for process knowledge and also would like to advise Mr. Mittal you can give 1000 more for per employee to train them on basics of custmer service etiquette.
Thanks for your time and I would be glad to see the outcome for complaint.
Kind regards
Sameer Uzzama
[protected]

Hi,
My Airtel DTH STB stops functioning when I get calls on mobile other than Airtel Network. No Engineer is able to resolve the issue and upon insisting on dropping the services, they send in another engineer insisting me to Buy another STBox paying some 400Rs. I have been facing this problem from the beginning of time and upon calling the customer care they either put me on hold for 30 min and hang up the phone without providing any solution OR say that this is the first time they are hearing such Issue and hangup the phone without giving any proper resolution.
Though the problem is genuine they dont bother to resolve the Issue. Please help...................
Customer ID : [protected].

Sir,

Regrettably I have to complain about the very slow internet service of Airtel.It is really very irritating to wait long for the response when I click on any option like yahoo mail or gmai or google news etc.Despite unplugging the connection and re-connection, I could not find out the reason from any source although all the internet connection five bars are visible on my laptop.I request Airtel to check their system and redress the grievance at the earliest possible.
An early action is solicited please.
Thanks,
Sunita Kashyap
Ph. [protected]
Mob [protected]

i am bhim sain vpo- dhinganwali,abohar,fazilka,punjab. mera mobile no. is [protected] h. 20 oct. se 23 oct ke bich me mere 40 rs. kat liye gaye h.cosmber se bat ki to unhone kaha ki aapne airtel live use kiya h.jabki m only net use karta hu.or uske bad isko band kar deta hu.costmber ka vayavhar bhi thik nahi tha.aap hi bataye jiske pass kamdhenu gay ho to kya vah bakri ko palega,nahi.jabki mere mobile par net chalta hi nahi,only pc par chalta h.plz iska turnt hal kare.
thnx

I had recharged day before yesterday from a retailer for Rs. 200/- The mobile was updated with Rs. 1/- and the remaining thing as explained, when we called the Airtel customer service was for a 3G. Actually our mobile does not support 3G and secondly, we have been recharging using 200Rs. (Actual talk time being 179.2) for a very long time. Neither this was known to the retailer or to us. The retailer explained to customer service executive Mr. Omprakash, but he denied giving feedback. This is a insult and infact i would like to discontinue services of Airtel Prepaid due to this reason. Kindly action the complaint and revert

Airtel has been delivering a poor service to activate my airtel mobile number [protected]. They have disconnected the number without prior notice and when verified asked me submit documents. I have submitted the documents couple of times once at Airtel outlet in Habsiguda on Sep 24th, 2011 and second time at Airtel main branch in Splendid towers, Begumpet on Oct 1st,2011.

Both the times, the representatives confirmed the number would be activated within 2-3 business days but that did not happen. I tried calling customer care at 198 nearly 15 times but of no use.

As per my last convestation with Airtel personnel at 125 on Oct 14th, 2011 the number was promised to be activated within 4hours but till date there is no action taken.

Please help me to resolve this matter and all your support is highly appreciated.

respected sir,
my name is vinod solanki,i am from mumbai.
airtel is always doing the same things again and again they always charging for none.they simple send us one sms (you have been renewed for hungama club-superstore subscrition service from airtel and you have been charged rs 50)this is what we recharge for,we recharge our phone to make a calls not for the usless service which airtel is providing ,sir kindly help us and the customer care representative are taking like they are customer they harras us.my contact no is:[protected] and my email id:[protected]@gmail.com

Name: Nagarajan
Product Name: AIRTEL Digital TV
Customer ID: [protected]

My Problem: I requested to reinstall Airtel Digital TV in Kharghar. Finally it has not happened and it has been decided that amount will be refunded around Rs 1500+ after I hand over airtel digital TV instruments. I was told that executive will come to my home and will give cheque and take back all instruments.

So far no executive has come to my home, I followed up many times their CS, but no proper response. It is utter worst experience in my life time with AIRTEL. I need someone to come forward from AIRTEL DTH to resolve my issue at the earliest.

Regards
N Nagarajan

Hi ,
This mahesh from andhra pradesh but right now i am staying in banglore. I had a prepaid connection of airtel from AP. My mobile was theft on Oct 22nd 2011 around 19:00hrs. Please block my sim immediately . It seems to my no. is using by some body.How Can i get the list of out going and incoming calls from my number ([protected]) between 20:00hrs of 22nd oct 2011 and 24th oct 2011. And is it possible to take the new sim with same number in banglore.
Please give the reply to [protected]@gmail.com

Regards,
mahesh

Airtel is currently facing few technical issues in broadband shifting
Airtel Nodal office has officially sent an email (Please find email below) regarding our request for shifting airtel broadband inside chennai wont happen due to technical reasons.


Dear Mr. Panjaa,

Warm greetings from airtel Telemedia Services.
With reference to your e-mail dated on 18/10/2011, you have expressed your concern regarding shifting for your airtel account number 16373392.
We regret to inform you that we would not be able to process your request towards shifting owing to technical reasons.
We regret for the inconvenience caused to you.

Disclaimer:
For any future interaction please feel free to speak to our call center executive on 121 for any queries and 198 for any complaint or request. You may also email us at [protected]@airtel.in

You may get in touch with the Nodal Officer with your request or complaint number already registered with call centre, if the issue is still unresolved. You may send an email at nodal.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you our best of services.
Yours sincerely,

Rakesh
Nodal Office.
airtel Telemedia Services

We got this response after 25 days from our request for shifting

Airtel customer care -> any comment on this?

Date: 23.10.2011
From
Goldina Ghosh
Ph D Scholar, M.Tech (IT)
Birla Inst. Of Technology, Mesra, Ranchi.
Resi: C-604. Rail Vihar.Rajarhat. New Town. Kol-156

To
M/S Airtel: [protected]@airtel.in mailto:[protected]@airtel.in

West Bengal [protected] dthnodal.[protected]@airtel.in Bharti Telemedia Ltd., Touch Point-1,(P45, Jogendra Garden, Kolkata-700078.


Dear Sir,
Re: Con.ID:[protected]. Goldina Ghosh. Cell: phone[protected]

As per sms direction I recharged my airtel digital tv as below. But till now I could not see any channel and the tv shows negative balance and instruct for recharge (11-10 AM).
Would you advice!

Digital TV-airtel / New Town
Date: 08.10.11
Thank You! You have successfully recharged your account for Rs. 100.0.

Your unique transaction Id is [protected].

Your set top box will show the changed amount in the next 4 hours, but you can use the amount for booking movies immediately.

CALL : Airtel Mobile 12150 | Others[protected] or[protected]Tolled) EMAIL : [protected]@airtel.in


Customer ID: [protected] password: bdg374

16.10.11
Thank You! You have successfully recharged your account for Rs. 250.0.

Your unique transaction Id is [protected].

Your set top box will show the changed amount in the next 4 hours, but you can use the amount for booking movies immediately.

CALL : Airtel Mobile 12150 | Others[protected] or[protected]Tolled) EMAIL : [protected]@airtel.in
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Till date I did not get any channel to visualize. Please stop deducting money on daily rate basis till the resumption of getting channel and refund the money you have already deducted since 16.10.2011. Else I will take the matter with the consumer grievance cell of Govt. of India.

23.10.2011
12-06 night
Till this time you have not given any channel to view. While trying to contact over phone at [protected] it says the balance as 200.00. .
But the T v shows negative balance and could not access any channel.
Your opinion please.

Copy to
1) TRAI for their knowledge & N/A please
2) Consumer Grievance Cell.


Thanking you,
Yours faithfully
23.10.2011 at 19-30PM
Till now I did not get single channel to view. It now shows “Check signal cable / weak signal”
Unless you refund money till resumption of service I shall take the issue to the consumer court
Your Account details
Name: Goldina Ghosh
Address: c604rail bihar
new town rajarhath
Kolkata
WB 700156
Date of Birth: 29/09/1983
Inspite of repeated information they are reluctant to take any action

Respected sir/ madm,
I got unexpected type of message in my inbox from this numbers[protected],[protected],[protected],[protected],[protected],[protected],[...⇄ please take some action against sender's and their numbers. my number in which i got these messege is [protected].

I have had an Airtel Sim card for 2 - 3 days. The card is activated as I can dial and receive calls as well as SMSs. The thing is, lately I have been getting random calls from different numbers. I called back a few numbers amongst which one was dialed while the other said 'The number doesn't have incoming call service'. In the one I was able to dial, the person who had called me said that his cell was lost and that Airtel people gave him my number to call on. So the question is, is Airtel giving away random numbers to anyone who calls them up or what is the matter exactly? This is really irritating. Secondly, I am trying to send BIS model number to 121 to activate Blackberry Rs.399 plan, but every time I get "We cannot process your request. Please try again after 24 hrs if you are a new Prepaid Customer." and if I call up on 7070, the system says that 'This scheme is not available for this number.' Please resolve this problem soon.

Regards,
Sahil

Dear Sir
I have tried many times to register my number as a member in your mobilecampus airtelworld which is a social networking site for fun and entertainment, but all I get is the message,"SORRY YOU ARE NOT AN AIRTEL USER".

I have several Airtel sim numbers which I use but non is accepted by the registration and log-in site of mobilecampus.airtelworld.com
I am truly surprised when I get the message mentioned above. How can an airtel sim user not b an airtel user???

Kindly guide me in this connection so that I could register myself in the social networking site of Airtel mobilecampus which I truly enjoy.

With thanks and Regards
Rennie
[protected] / [protected], [protected] / [protected] and more

Sir on 23.10.2011 99rs was dwducted from my account from mobile no [protected]. When i called customer care they told me that i had activated hungama wap content which actually i havent activated on 23rd i have surf internet aferwards they transferred my call to their senior then he told me that i had activated hungama wap content by browsin Airtel Live which i havent opened and they also told me that the money will not be refunded to my account and they are forcing me to accept that i had activated the service. When i told them to deactvate the service they deactivated and after their confirmation i received a message that Thanks for using Pack Purchase subscription service from Airtel. You have been charged Rs 99. So it is my humble request you to sort out my problem. Thank You

Hi Im Karthik ([protected]),

I'm using the above AIRTEL post paid number. Recently i've received messages from AD-54321, stating that "you have been renewed for SubcriptionVideosParlou subscription service from AIRTEL. You have been charged Rs.5" on 16.10.2011 & 23.10.2011 respectively.
Kindly organise to unsubscribe it immediately.

Dear Sir,

My mobile number is [protected] I am using rechare of 34 for 500 mb regularly till 14.10.2011. On expiry of day validity I recharged Rs 34 on 15.10.2011 and I thought I woukd get 15 days validity but suddenly on 22.10.2011 when i connected internet Rs.40 has been deducted from my main balance what a cheating by airtel! Even I checked their net tariff on 22nd it says 15 with 500 mb when I recharged on 22 it gave valdty till 28 with 300 mb!

Total loss from 15 is balance 800mb as on 15, 34 recharge on 15, Rs.40 on 22nd, Rs.34 recharge on 22nd total Rs 108 plus 1800mb and validity.

Will any one do some thing or airtel services are becoming now a days worse?

PURUSHOTHAM

I recharged my Airtel 3G balance for 750 Rs. from their site. The money was deducted from my account but the recharge did not happen. When I called the customer care they denied that the transaction was done. After a few calls they even stopped answering my phone.

I have a copy of the receipt which I have attached here. Please take some action for my complaint since I have paid for the service which i did not receive. Even their customer care centre is not ready to help.

hello,
My name is Major SB Singh. on 21 Oct 2011, i contacted airtel customer care and asked for procedure to get call details of last 6 months of my mobile. As told to me, i send messages EPREBILL <MONTH> <e-mail> to 121. Rs 50/- per request was deducted from my prepaid account(total 250/- for last 5 months). i was told that i will get details on my email within 6 hrs but it has already been 48 hrs but i have not received anything. i require details on a very urgent basis. i even contacted customer care yesterday( reference number CIBIL[protected] dt 22 oct 2011). i request that details may please be forwarded to me at my e-mail. Also, the amount deducted for request is too heavy. Rs 50/- overall is enough and not per month. its just a call detail that too soft copy and not paper bill. this point may also be considered and if possible, money may be refunded back.
Thanking you,
Major S B Singh
e-mail: [protected]@gmail.com
[protected]