Airtel Complaints & Reviews

please please spare me... this is total harassment.. i got to get compensation for all this, but right now all i ask for is spare me airtel!

I had to travel to Delhi to get this resolved! I am really disappointed from the customer service, particularly for the false and misleading statements, followed by messages "Sir we tried to contact you but u r not reachable" which on many occasions were clearly a LIE.

Airtel Mobile Service — Billing and service problems

my mobile no is [protected] today my blance is negative 30 rupee tommorow rs 102 why are u take
my132 rupee please give me detail today i call customer care for this complan he said that there are no link call after 24 hours then i call 5 hours he lock my customer care why tell me
my no [protected]
address:
rohitmajaria
hindusthan paints
hotel vip complex vbank more dhanbad
jharkhand 826001

Airtel — i am not getting talk value as i should get

Respected sir,
i am using airtel connection which i get with 1199rs airtels combo plan . with that plan i should get life time validity and facilities of life time but i am not getting all these and customer care exicutives of airtel are now saying your number is not life time .according to life time i should get 44rs on each topup of 50rs but due to this i m getting only 36 each time.please solve my problem they are messing my mind and now they(customer care) do not recives my phone calls ...i lives in greater noida region in gautam budh nagar district o[censored]p

I took a post paid connection [protected] before three monts, the plan was as 222 plan in which i am supposed to get 222 mins free talk time. in mean time i requested for an added value service of std package, and i confirmed thrice from customer care service that weather by using this added value service will there be any problem in getting free 222 mins talk time, i have been confirmed as there is no connection between added value service and bill plan, but when i receive my 1st bill I could see that i was not given discount on free talk time, but as it was my first bill I could not clearly make out what was the problem, the same was continued in the 2nd month bill, so when i asked custumer care they said that i am not authorised for free talk time because iam availing added value service, after a lot of argument instead of a discount of arround 550 rs i have been given a discount of 220 rs only. i dont think so i am on fault at any side.Airtel being such a big concern giving various clarifications from customer care service is not at all accepted, and even i have forwareded 2 compliants regarding network problem, which has not been sorted out till date. Even i could see that I am not given my free talktime in my present month bill even after deactivating added value service. i hope i ll get a good reply very soon.

Airtel mobile connection — Billing Problem.....

I have one Airtel Post paid mobile connection, I pay the bill for the same regularly. For the month of November, 2008 I have paid the bill within due date by cheque as earlier practice and the cheque was cleared from the bank within due date.

But the service provider is telling that my cheque was returned due to insufficient fund, which not possible according to my bank statement. I have sent them my bank statement via fax and shown the original at their relationship center several times.

They are barring my outgoing calls frequently, and also sending SMS, making calls for the payment which is already made. It is already more than two weeks but no satisfactory steps are taken by the service provider. I am very much disturbed by this.

Airtel Mobile Service — What a shameful service

Hello Sir


I am an Airtel user from June 2007 and my Mobile no is [protected] with corporate policy of Siemens.

Also i am using Brodaband and Landline,

Please look on my cocerns carefully ...

I am a Manager from Siemens on IT and all these answers are not acceptable on technical front becuase i had 15 years of Total IT support.


I have no concerns about Broadband much but it also starts as follows by Mobile department ...

I found service was good in Mobile till November 2007 then the following issues started

1)Network issue - All the time answer from CC that we are working ..completed 14 months now

I think i made around 30 complaints and then i though there is no meaning to waste my energy and time

Moreover i am BP patient and i don't want to lost my health as my dependents are with me ( wife / Dughter and mother )

2) Now billing statement - Last 10 days checked with CC and got the message that there is an upgradation of systems and application

Just imagine such a huge subscriber list you have and giving an explanation like this for 10 days is really horrible.

3) CC - Pathetic service even from supervisor. Today i spoke to CC - Umesh and then CC Supervisor Mohan

What a shameful answer he provides ...one of his message was there is no link between CC and tech support.


Such a huge customer list how you can satisfy them on tehnical front. Link is not there between CC and tech support ..Shameful answer.

I am humbly requesting you to look on the issue carefully ateast give a satisfied answer to customers.

In this country we have human rights laws and if some thing worse happens these info will route to them.

Regards

Jacob Cherian

[protected]

CC - Customercare

Dear Mr. Kundu,
>
>Thank you for contacting Airtel.
>
>You have expressed concern over Bill Plan change for your mobile numbers.
>
>We would like to inform that we are in receipt of your concern on 25/02/09 and we have replied the same on 25/02/09. Hence we request you to revert if you have any query regarding the same.
>
>For further assistance, mail us at [protected]@airtelindia.com
>
>We value your association with Airtel.
>
>Warm Regards,
>
>Rishikesh
>Customer Care Executive
>Bharti Airtel Limited
>
>---- Original Message ----
>From [protected]@airtelindia.com
>To [protected]@ebspeml.bharti.com
>Cc
>Subject Re: Re: (Mobile No:=[protected] ) Fw: Complaint Message From "Tapas Kundu"
>Date 08-Mar-2009 15:54:38
>Attachments None
>
>
>
>
>
>
>If problem is not resolved, I will go to consumer forum
>
>
>On Wed, 25 Feb 2009 [protected]@airtelindia.com wrote :
>>
>>Dear Mr. Kundu,
>>
>>Thank you for contacting Airtel.
>>
>>You have expressed concern over the Bill charges for your mobile numbers.
>We understand your concern and will work towards resolving the same.
>>
>>As per the previous Service Request number, we would like to inform that
>we are unable to provide the waiver for the invoice dated 28/01/09 as the
>Bill Plan change request for both the numbers are done prior to your
>request.
>>
>>For further assistance, mail us at [protected]@airtelindia.com
>>
>>We value your association with Airtel.
>>
>>Warm Regards,
>>
>>Rishikesh
>>Customer Care Executive
>>Bharti Airtel Limited
>>---- Original Message ----
>> From? [protected]@airtelindia.com
>>To? [protected]@ebspeml.bharti.com
>>Cc
>>Subject? Re: (Mobile No:=[protected] ) Fw: Complaint Message From "Tapas
>Kundu" [REF:[protected]]
>>Date? 25-Feb-2009 10:41:04
>>Attachments? None
>>
>>
>>still date, I am not getting any response
>>Please resolve the matter as early as possible
>>
>>Regards
>>Tapas Kundu
>>
>>On Tue, 17 Feb 2009 20:20:37 +0530? wrote
>>Dear Sir,
>>
>>Thank you for contacting Airtel.
>>
>>We understand from your previous interaction dated 17/02/09, you had
>>expressed concern over the bill plan activated from your mobile number
>>[protected] and [protected].
>>
>>We understand your concern and will work towards resolving the same.
>>
>>We would like to inform that the Airtel call at 1 plan for your mobile
>>number [protected] and Old Gupshup plan for your mobile number [protected]
>>has been activated as per your request.
>>
>>However, your concern has been registered, kindly refer the Service
>Request
>>number 20701346 in any future communication about this request.
>>
>>We would revert to you by 19/02/09.
>>
>>You could also view the status of your Service Request by dialing *121#
>>(Toll Free) and press the call button, details will immediately appear on
>>the screen and you could also dial 12115 (Toll Free) for the same.
>>
>>For further assistance, mail us at [protected]@airtelindia.com
>>
>>We value your association with Airtel.
>>
>>Warm Regards,
>>
>>Akhila
>>Customer Care Executive
>>Bharti Airtel Limited
>>
>>"Dial *121# (toll free) from your mobile and get instant information for
>>your Prepaid or Postpaid Account on your Mobile Screen."
>>
>>
>>
>>
>>---- Original Message ----
>>
>>
>>I received a massage that your query are answared through mail but, I am
>>not received any mail.
>>Please mail me at [protected]@rediffmail.com
>>
>>
>>Sir/Madam
>>
>>I am a user of airtel post paid, I have complaint regarding bill no.
>>[protected]december 2008 - 25 Jan 2009 ) for Phone no. [protected] &
>>[protected]. My bill plan for [protected] is 599 & for [protected] is 125 as
>>per my knowledge. But in the above bill no. billing is done by useing 599
>>plan for [protected] & 399 for [protected].This mistake is due to billing
>>problem or by the mistake of customer care executive who change the bill
>>plan. But why I suffer as a customer is not clear to me.
>>
>>It is my advise to you to avoid this type of problem, please make change
>in
>>bill plan after getting a written change request by the customer.
>>I alredy talk with your customer care executive referance no.[protected]
>for
>>a fresh bill by changing bill planbut get no response
>>
>>I will make my payment of the above bill after geting a fresh bill by
>>chaging the bill plan.
>>
>>Thanks
>>With best regards
>>[protected]
>>
>>Note: Forwarded message attached
>>
>>-- Original Message --
>>
>> From: "Tapas Kundu"
>>To:
>>Cc:
>>Subject: Complaint
>>|-|
>>|S|
>>|h|
>>|o|
>>|p|
>>|p|
>>|i|
>>|n|
>>|g|
>>|-|
>>
>>
>>
>>Sir/Madam
>>
>>I am a user of airtel post paid, I have complaint regarding bill no.
>>[protected]december 2008 - 25 Jan 2009 ) for Phone no. [protected] ?&
>>[protected]. My bill plan for [protected] is 599 & for [protected] is 125 as
>>per my knowledge. But in the above bill no. billing is done by useing 599
>>plan for [protected] & 399 for [protected].This mistake is due to billing
>>problem or by the mistake of customer care executive who change the bill
>>plan. But why I suffer as a customer is not clear to me.
>>
>>It is my advise to you to avoid this type of problem, please make change
>in
>>bill plan after getting a written change request by the customer.
>>I alredy talk with your customer care executive referance no.[protected]
>for
>>a fresh bill by changing bill planbut get no response
>>
>>I will make my payment of the above bill after geting a fresh bill by
>>chaging the bill plan.
>>
>>Thanks
>>With best regards
>>[protected]
>>|-|
>>|S|
>>|h|
>>|o|
>>|p|
>>|p|
>>|i|
>>|n|
>>|g|
>>|-|
>>
>>
>>
>>
>>This e-mail and any files transmitted with it are for the sole use of the
>>intended recipient(s) and may contain confidential and privileged
>>information. If you are not the intended recipient, please contact the
>>sender by reply e-mail and destroy all copies and the original message.
>Any
>>unauthorized review, use, disclosure, dissemination, forwarding, printing
>or
>>copying of this email or any action taken in reliance on this e-mail is
>>strictly prohibited and may be unlawful.
>>The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
>>and associated companies(collectively "Bharti Airtel Limited"), are unable
>>to exercise control or ensure or guarantee the integrity of/overthe
>>contents of the information contained in e-mail transmissions and further
>>acknowledges that any views expressed in this message are those of the
>>individual sender and no binding nature of the message shall be implied or
>>assumed unless the sender does so expressly with due authority of Bharti
>>Airtel Limited. Before opening any attachments please check them for
>>viruses and defects.
>>|-|
>>|S|
>>|h|
>>|o|
>>|p|
>>|p|
>>|i|
>>|n|
>>|g|
>>|-|
>>
>>
>>
>>This e-mail and any files transmitted with it are for the sole use of the
>intended recipient(s) and may contain confidential and privileged
>information. If you are not the intended recipient, please contact the
>sender by reply e-mail and destroy all copies and the original message. Any
>unauthorized review, use, disclosure, dissemination, forwarding, printing or
>copying of this email or any action taken in reliance on this e-mail is
>strictly prohibited and may be unlawful.
>>The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
>and associated companies(collectively "Bharti Airtel Limited"), are unable
>to exercise control or ensure or guarantee the integrity of/overthe
>contents of the information contained in e-mail transmissions and further
>acknowledges that any views expressed in this message are those of the
>individual sender and no binding nature of the message shall be implied or
>assumed unless the sender does so expressly with due authority of Bharti
>Airtel Limited. Before opening any attachments please check them for
>viruses and defects.
>>
>|-|
>|S|
>|h|
>|o|
>|p|
>|p|
>|i|
>|n|
>|g|
>|-|
>
>
>
>This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
>The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
>
>








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Bharti Airtel — Bill dated 25 Feb 2009 not Received

Hi,

I am an Airtel postpaid customer. ([protected])

I called at 121 on 17th Feb 2009 nearly at 1:00 PM and requested for changing my billing address. Executive took my complaint and informed me that a verification officer will visit my place with in 72 Hrs for verification. No such officer visited.

Again I called at 121 on 24th Feb 2009 nearly at 1:00 PM and informed the executive that no verification officer had visited my place till date and requested her to ensure that my Airtel bill should be sent at my new address only. She informed me that my previous request (dated 17th Feb 2009) was not forwarded by the executive earlier, appologised and said that she was taking up my request now. She also informed me that a verification officer will be visiting my place with in 72 Hrs.

On 24th Feb 2009 itself I logged a complaint by calling 198 at 1:00 PM itself and the officer their took my complaint, kept me on hold and after confiming from Billing section informed me that my Airtel Bill will be generated for new address only.

On 26th Feb I received a message also stating that vrification officer will be visiting in next 48 Hrs.

On 3rd March 2009, I received a message that I will receive my Airtel Bill in next seven days.

Again on 3rd night I called at 198 to enquire the status of my compaint dated 24th Feb 2009 and the executive there re-confirmed me that my Airtel Bill was dispatched at at my new address.

Further, verification officer actually visited on Sunday 8th March 2009 whom I handovered Rent Agreement. He said that may be my Airtel Bill was kept on hold and it may be released after he submots his report.

On 12th Feb 2009 I again received a message that "Your bill has been delivered on 28-Feb. POD no. 291673 and received through signature only. If not received you may call the c ourier agency at[protected]." When at 12:30 yesterday I called that agency then they said that my Airtel Bill was sent at my old address but the syatem is not showing any delivery status. That person told me that he will update me the status in 1-2 Hrs time. But I received no response.

Till date I have not received my Airtel Bill generated on 25th Feb 2009 despite all this follow up. I request you to kindly take up this complaint and send me the Airtel Bill (original) dated 25th Feb 2009 and that too at my new addresss since I informed you well in advance that is on 17th Feb 2009 regarding address change.

I had paid the bill on 12th March 2009.

Pls call at [protected] for any further clarification.

Regards,

Anuj

Sir,

I am a regular customer of Airtel postpaid No-[protected]. I had given a request about 799 yearly plan in the month of Feb, but airtel had transfered it to 299 montly rental plan in Mar and after that discontinued it from 05 Apr 09 with 199 montly rental plan.
I had paid my all debts and i had also paid 799 yearly rental, and now i have to pay 299 monthly rental.

I am a user of airtel post paid, I have complaint regarding bill .

Sir,

Actually I had received a bill of Rs. 4, 349.69. It includes my previous bill charges of Rs 1500 which I had already paid on 9/5/2009. I am also not satisfied with DSL charges. Calling on customer care I got a response that if I will change my Broadband plan (currently 555) to unlimited then I will get a concession of Rs 1600 on my bill. When I said them to send me the URL details they disagree.

One more complain is that I live in residential area (Pitampura) and whenever I call customer care to change my broadband plan, I got the reply that it’s a commercial area. I want you to take an action against these complaints.

Phone no against which complaint is registered is[protected]. My complaint no. is 19782186.

Alternate contact no. [protected].

Dear sir,
Please send my Monthly billing on my email id.

air tel mobile — Billing problem

From last 4 months in my mobile bill mobile office charges is comming, while i am not using this service than also the charges is comming, cusomer care of airtel has been given me 2 months mobile offices charges vaver to me but for next 2 months they are not givening me vaver about 3000 INR. Can some body is help me regarding this, i had also send the complain to customer care of Air tel but such a bad service that no body dare to solve my problem.
my mobile number is [protected]

Dear Sir

I had purchased a DSL Connection from airtel which no is . 47567174 . I was using this for internet . In the month of April my system got dead and it was not repairable . After that airtel showing in the bill that i download from the net . How can i download if system is not working . They sent me bill of Rs 1390 . Now i did not paid, again they people are calling everyday and doing mentally harrasment

Dear Sir / Madam,

Subject: Billing problem

I, Santosh Satwe residing in Thane having a postpaid connection of Airtel with my mobile no.[protected] since last four years.
I had changed my Tariff Plan in DAP Mum – MB in which I have facilities of free 800 sms & 800 local minutes per month.
I shocked to see my last bill in which I had been charged for Rs.262.50 for SMS which has been send on diwali. Whether I have been sent SMS 525 only instead of 800 SMS. As per your plan it is not just & proper to charged me for above said SMS. When I queried in Airtel Gallery, they told me that it is declared as a black day and therefore all the send sms which I had been charged. But it has been specified in my bill that sms are been charged due to black day. Neither there was previous intimation nor any instruction from your side.

It is, therefore, your requested hereby to your goodselves may kindly be pleased to decide my above said matters as per terms & condition of your terrif plan DAP Mum – MB

AirTel — billing me for net charges even after i paid for the net charges worth rs 300.

I activated the internet airtel mobile service scheme for a week which costed me 300 Rs. After activating the service i started using the service. After the usage of the service, when i disconnected the net i was charged 300 rs. I TALKED TO THE CONCERNED MANAGER WHO GAVE THE SETTINGS TO ME VERBALLY AND THEY WILL LOOK AT THE MATTER FOR THE REFUND OF MONEY. The next day when i used the service i was still deducted money for the net charges. I then called the customer care executive who told me not to use the service. Two weeks have passed, and i have not received any refund ,and i also want my 99 rs refunded for net connection as i was told not to use the service till everything is sorted out. Three days back i got a call from airtel exeutives they would refund 145 rs. I dont understand the maths and logic they are using. Please help me as it seems they are taking me for a ride. In all i should be refunded 399 rs. My airtel number is [protected].

i want my mobile([protected]) call details.

Airtel — bill amount

Dear sir
For the month of Feb 2009 the bill amount was 61599 and it was paid bu Receipt no 11751 dated 22-03-10 for the amount 61599 but in the invoice month of march it was credited only 55564 when we are asking to the faranchise they are informing us they had fully deposited the whole amount and it is dispute with airtel but the airtel is not atall responding on it we had complaint to their franchisee sri shyam communications mr, Ramdas and Mr, santosh and even Airtel officer Mr narshimam with his mobile no[protected]. for your reference we are attching the Invoice copy of it kindly ask the party to solve my issue

regards

Dear sir
For the month of Feb 2009 the bill amount was 61599 and it was paid bu Receipt no 11751 dated 22-03-10 for the amount 61599 but in the invoice month of march it was credited only 55564 when we are asking to the faranchise they are informing us they had fully deposited the whole amount and it is dispute with airtel but the airtel is not atall responding on it we had complaint to their franchisee sri shyam communications mr, Ramdas and Mr, santosh and even Airtel officer Mr narshimam with his mobile no[protected]. for your reference we are attching the Invoice copy of it kindly ask the party to solve my issue

regards

Dear sir
For the month of Feb 2009 the bill amount was 61599 and it was paid bu Receipt no 11751 dated 22-03-10 for the amount 61599 but in the invoice month of march it was credited only 55564 when we are asking to the faranchise they are informing us they had fully deposited the whole amount and it is dispute with airtel but the airtel is not atall responding on it we had complaint to their franchisee sri shyam communications mr, Ramdas and Mr, santosh and even Airtel officer Mr narshimam with his mobile no[protected]. for your reference we are attching the Invoice copy of it kindly ask the party to solve my issue

regards

I have been continuously asking for the Itemized bill to be delivered to me in hard copy since 2 months now and still these people are not able to do that. i've changed my billing address which is also reflecting in their records but still the bills are even as of 3 days back were delivered to the old address. I had informed even the last time to deliver itemized bill but even in the absense, last time i paid but i'm not going to pay this time.

I sent a mail even today that i need itemized bill and the reply that i get is that we have delivered at your address.. are you that stupid and dumb? why would i be sending mail for non-delivery if i had already gotten the bill? As mentioned the bill that was delivered was not itemized and my requirment is of an itemized bill. What do you eat to become that stupid and dumb? I am now wondering if Airtel appoints stupid and incompetant people or do they train them to become like this.


Please note that as already mentioned in the mail, I will not be paying any outstanding amount which as of today stands to the tune of a total of approx. Rs.2000/- untill i get the itemized bill for the last 2 months and within the next 2 days.

My Name is "Animesh Kabra" and my mobile no is "[protected]".

Pls find the attachment of my mobile bill for the month march. In that bill you have been charged Rs 1224 for value added charges. On 27/03/2011 I’ve not used online on that day. I’m requesting you to kindly remove that amount from the bill or else I’m going to disconnect the connection. I’m also working for Bharti Group of Company. You people charging more then the other competitors.



Kindly look in to the matter and do the needful on priority.

Hi,

I got net connection installed at my home but i am continuously getting Billing issues. As i got connection with Monthly rental of 899, but in every billing Airtel i changing me 899+899=1798 with services taxes. Every month i have to call their customer care and get my billing rectified, and also they are ensuring me that i would not get this type of problem in my next billing, but story remain same.


I am a responsible customer so paying my bills on time, but in case on Airtel net connection and their system error i am getting many problems, every time calling customer care, getting my net connection disconnected, people coming to my place to collect money(even though i have paid correct money after getting confirmation with customer care). It like harassing me mentally and socially.


Please look into it, other wise i am gona put a case in Consumer Forum.

Thanks
Satish Kumar Sinha

Hi Rakesh,

I have mailed you at [protected]@airtel.in on 27th May itself, If you want then i am pasting same mail here.

Just to update you one person came to my place and i have explained every thing to him and he has collected balance amount from me on 29th May, SL No. of that receipt is - 179612, but for current month bill also monthly rent is charged twice. And one more thing, even after paying that much amount my net connection got disconnected again on 29th May then i called up customer care and then they revived my net connection, Please look into it and do check your mails to avoid inconvenience.


Please find mail below with all details which i sent you on 27th May at [protected]@airtel.in as mentioned by you.


Hi Rakesh,

I have posted a problem on consumercomplaints.in and got ur response to reply back on this id with contact details.

I have a net connection and a landline connection with Airtel Landline #[protected], Now problem is like i have a plan of 899 but from ur side every time i am charging twice means 899*2, and that is causing problem. Every time i have to contact customer care and get it rectified in next billing, but from Jan billing problem keep continuing in-spite of many customer care calls and a complain with # 874802,

They are continuously disconnecting my net connection for the same, even though i have paid the actual amount as per my calculation and agreed by customer care supervisor when i explained him all the details. He assured me that in next billing every thing get proper as he has escalated to rectify that.

Now my landline connection is disconnected, my net connection is working as i request them not to disconnect this as i have some urgent daily office work at home. And for this April billing nothing got rectified and they are continuing with their over bill and this time also they have charged twice the monthly changes.


Please look into it and get it proper as i am getting inconvenience for the same. People are coming to my place to collect money which is causing me humiliation, even though problem is from your side.

For any clarification you can contact me on [protected].

--
Thanks & Regards,
Satish Kumar Sinha
Tata Consultancy Services
8th to 10th Floors, Kensington, Wing A,
Hiranandani Builders Special Economic Zone, Powai,
Mumbai - 400076, Maharashtra
India
Cell:- [protected]

Hi consumer complaint team,

I am using airtel broadband, my no. is[protected]. I got this connection and a plan of 30gb max unlimited. after 10 days i requested to migrate to 75gb plan. they confirmed me that its done. In the nxt month after using it for 10 days i got a sms and mail that my 30gb limit had beed completed so my speed will be reduced to 256kbps.

I talked to airtel customer care and they told me that am still in 30 gb plan. and it will be migrated only after 3month. and when i got the bill for october month, i was surprised to see that it was charged as 75gb plan. I again talked to airtel people and this time they told me that i was migrated in 75gb plan last month itself.

I have got airtel landline too with this connection. And in both 30gb and 75gb plan airtel provide call up to 2000rs free with a bill cap of Rs300 but now when i am asking about that they are telling that only for me this offer had been changed to 1500min airtel to airtel free.

kindly look after the matter please.

thanking you

Priyaranjan singh
Wipro technologies
mob no. [protected]

a/c.[protected]tel.40059139...its 3 month now bill not yet recived.
Ravi kadadi

R/sir; i m holder of mobile no [protected]. I m permanent customer of airtel. I have billing problem. I had reguested to PORT my no. Bt airtel company called me nd asked my problem. They were agreed nd asked me that we will call you again. Bt about one week has spent bt they not call me even. Pls tell me if my problem will be solved out or not??? Otherwise i PORT my no. Manish [protected]

Hi i have billing problem of mob no [protected]. nd i mailed at airtel nd i received a call from [protected] at 03:53 nd 03:58 yesterday. He asked me that your billing problem is geniune nd Rs 2900/- will be refund. Bt now company is refusing from this promise. Nd i have complete record of these calls. I never see this type of bad dealing who refused this type. If you can solve this problem then see it otherwise i will go in Cunsumer Court . Manish contact no [protected]

I have purchased dongle [protected] . I have not been told that Rs700/- is Dongle charges for that I could not pay the bill. Now they have locked the Dongle which i have purchsed for six months rental free.
Kindly refund the balance amount since I could not use this dongle any more

going to change to some other network through mnp or throw away this sim and take other connection.
also will recommend my friends to do the same

Airtel — irresponsible behaviour of Customer care personnel

I am the post paid customer of your Airtel and my mobile no. is [protected]. During last month, without any intimation to me, your people have deactivated my caller tune and missed call alerts. A devotional song of Sai, (which is now available on another postpaid no. [protected]) which is my caller tune for the last one year and subsequently deleted that song by your people. I have made several requests for that song but your people are not able to timely respond or express their inability in this regard. Later on my several requests they activated missed call alerts and hello tune but the particular song is not activated so far. This shows neglect attitude and lethergic behaviour by your personnel. Hence you are requested to personnaly look into the matter and take necessary action.

irresponsible behaviour of Customer care personnel
I am the post paid customer of your Airtel and my mobile no. is [protected].during 2year, i want to cancel my no.your Customer care representative was very rude to me, 121 has connected me to there department some amit was over there and he said me that you are not Mr anuj bhardwaj i can not help you what was that he cant see me but he was saying that your are not anuj What is this!!!????? to timely respond or express their inability in this regard. Later now they are not atalking to me as again i call to 121 some friend of mr amit ask i can not help u and ur are not mr anuj bhardwaj his attitude and lethergic behaviour by your personnel. Hence you are requested to personnaly look into the matter and take necessary action.

AIRTEL DIGITAL TV — non working

as we subcribed airtel digital tv on paying 2000/-cus id no [protected].i relocated on 20th june by paying rs 600.now it say no signal.i called customer care on 11 july they took complaint & forwaded the cal to technical dept.the engineer came & told that we have to pay rs 300 towards service charge.plz solve the issue.it is ridiculous to pay every time.if it happen again &again we need to pay every time.it is not our problem.automatically it happend

AIRTEL DIGITAL TV — set top box is not in good condition.

Respected sir/madam,
this is to inform you that I Sunil Sharma has acquired an Airtel digital tv on 27/05/2009. Have the customer ID no. [protected].
But due to some malfunctions in the gadget (stb), since 03/08/2009, I am unable to view any of my television channels. Its always shows an error THE INSERTED CARD IS NOT A BHARTI TV VIEWING CARD (2). After making successive complains to the authority the was no remedy.
However, on 8/8/2009 an engineer from the your local office occurred at my place, he exchange of my new STB gave me another STB but an old one. The conditions of which is NOT good and its audio video jack is also move up and down and the warranty seal is also broken and it is just like a broken STB. Know what I want is that, since my gadget is lies in the warranty period, I want a complete replacement of my STB with another newer STB. The local authorities have denied me of doing the above but in you help line number [protected] is saying that I will receive a new STB.
I hereby, request you to take proper action against the authorities involved in the mater and help me replace my STB with get newer one.

My complain numbers are given below-:
1) 902135
2) 903949
3) 908673
4) 911771
5) 914901
6) 916216
7) 919278
8) 922588
9) 924627
[protected]
Thanking you

Your faithfully

Sunil Sharma
Customer id. [protected]

as we subcribed airtel digital tv on paying 2600/-cus id no [protected]..now it say no signal.i called customer care on 22aug they took complaint & forwaded the cal to technical dept.the engineer called & told that they will coming next day and slove the problem...still now they did not attain. so if this continue i have to take seriously...

Hi Friends,

Its Correct, Airtel Digital TV is the Worst ...

-Renold

Airtel digital tv is good

My airtel digital tv no [protected] in the name of siddharth lunia registered mobile no is [protected] is not working from[protected] i have made severals complain regarding my digital tv they are
1. my remote is not working but your visitor who came to my house says as it is in warranty period as it is ok.at that time my digital tv was also not working after 4-5 days your emgineer/visitor came to my house.whenever i call on the custumorcare they replies "that sir our engineer /visitor will come to u house within 24 hours but he have not came.I was unable to watch Tv for 5 days this type of service i get from ur company
2. on[protected] i have made a complain but in customercare he does not provide me the complain no. He gaves me suggestion that Rs 100/- will be charged & even he dont register my Complain.today morning i have made a call then i was able to know that no complain has been registered .
3. it is my request that pls do immediate work on it or Otherwise i have to stop watching tv on your Airtel digital tv

Thanks & regards
Kamlesh Lunia
[protected]
[protected]

AIRTEL DIGITAL TV — Setup box not received after 21 days of payment

Dear Sir,

Sub : Setup box/installation not done even after 21 days of payment
Ref : Airtel Customer ID - [protected]
Airtel Transaction ID - 7658348

I had applied for a new Airtel DTH connection on March 10,2010 by paying Rs.1850 through credit card. The amount got debited the same day. However I have not received any setup box nor installation dish so far. I had done numerous phone calls to their heldesk number, but each time they ask about the transaction ID and confirm that the installation would be done within 24 hours. I even sent email and got return confirmation that it will be resolved at the earliest.
If Airtel does not wish to give me a connection, I would like my money to be refunded. Kindly advice on how to proceed on the above matter.

Regards

V.Bhaskaran

problem in set top box
i am residing at Ahmedabad.my airtel set top box is not working from last 7 days has been passed since i've complained for it..my complain no./reference no. are 2335483,2358586 and[protected].but no one has came to fix the problem. i regularly call at the no. 12150 and everytime they assure me that a representative/technician is on the way,but i dont know what's their problem? such an irresponsible behaviour..very bad customer service.
customer id [protected].

Hi,

Re: RE: Airtel Digital TV - Pune - Set Top Box Not working - Cust ID [protected] - complain no 3119015‏

I have complained for my Set Top Box Not working since 21st June 2010. The call centre guys simply keep the phone down. Delhi office promises to get it done same day. Nodal officers (a bunch of kids) at Mumbai call centre say it will be resolved within 5 PM ....This has been continuing for last 12 days. ALL LIES...

Problem continues...I am sure the company is making a mullah by selling new connections in the name of World Cup at the cost of providing service to existing Service Providers like me.

Imagine having already paid the advance rentals this is the position. Seems like Airtel is continuing its customer cheating practices adopted during the cell phone era into DTH also.

Anyways I want the Set Top Box to be rectified / replaced immediately and I want my money which has been deducted on daily basis for last 13 days since the complaint was lodged back into my account immediately.

I also want the contact details of a Manager level reponsible person's contact details in this faceless organization.

TRAI must make it mandatory for all DTH service providers to put the ESCALATION hierarchy of these companies on their website.

Surely, with the customer ID given above, a responsible person in Airtel would be able to get the registered mobile no.s from the record.
Ajit Jha

I sure agree with Mr. Jha. I have never received signal properly since the day I got this ugly product installed. After I failed to get any proper response from the local dealer, since Feb. this year, I started sending them e-mails but without any success.

I could see only 20-25 channels earlier, but since Feb. 2010 I could sometimes watch 5 and sometimes 20, but after 25th of June I can watch only 6-7 i.e. 100, 103, 104, 160, and 294 etc.

Twice someone responded around 28th-29th by telling that things will be set right but after 30th June that too stopped. Instead, yesterday I got a SMS on my BSNL mobile phone that my problem has been resolved, and to respond back by SMS <UNSAT> if I was NOT satisfied. Is Mr. Sunil Bharti Mittal lisning, when I tried to respond with SMS ‘not satisfied’, since no one came to attend to my problem, they message could not be delivered to the number mentioned in their own message.

Shame on them, they claim to provide world class service, but if you ask me they are just fleecing the public. They are modern ‘CHANGEZ KHANS’, only they differ in their methods of loot.

Will anybody be kind enough to inform how to tackle these people and if possible to arraign them in court if possible.

Surjit Singh,
#624, St. No.-2,
Partap Nagar, Kotkapura,
District - Faridkot, (punjab) 151204
Customer ID [protected]

AIRTEL DIGITAL TV — NON OPERATIONAL SETUP BOX

Dear sir
I would like to put on records for irresponsible call centre services by airtel digital tv.they dont respond to call even if listening their advertising call for 15 min. please help me out to get rid of such the hell services provided by airtel. they only say ur call is important for us for abt 15 min then call is automatically cut off.


thank you

RK singh
customer id: [protected]

Hi,

My Airtel digital TV set top box not working for last 5 days. Have made atleast 50 compliants in the last 5 days but as of now no one has responded. I want my full money back.

Vishal
+91 [protected]

AIRTEL DIGITAL TV — Worst service in India by Airtel digital Tv 02 complaints no sol.

I am one of the Unlucky customer of airtel Digital TV facing no connection error from last 05 days having 02 complain nos.3431587,3452706 for same problem. they dont have any maintenance engineer neither have any contacts of any associates and ask for resolution on never ending tomorrow.I will request to all readers plz never take a risk to use Airtel Digital Tv service. Now i want to withdrawl my service plz guide me how to get back my account money.

this is worlds biggest looser company, it is expert in cheat to their customer, it is my humbel requuest to all my indian brother&sister dont buy airtel digital tv, it is better to use antena insted of it...

Airtel — Setup box not working and no service available

I had purchased the airtel setup box in the month of April 2010. This was for DTH service. More than 2 weeks ago; around 15th of October 2020 the setup box stopped working and there was no signal.

I lodged a complaint with the service provider but I was just asked to call up another 10 people to get it repaired. However because my subscription had expired I also recharged for Rs 500 on the 21. I was still hopeful that the setup box will be repaired.

However 2 weeks later, there has been no response from anybody and the setup box is still not functioning. I have tried my best but to no use.

I would either want the setup box repaired or want my refund. This is a serious problem for all o[censored]s.

I had raised a complaint 2 weeks back and service request number is 4421563.
I was not getting any channel, the error being, "No Signal Found" and raised complaint.

After calling continuously for 3 days, an engineer came to my home(Don't know his name) and worked for 3 hours.
I was delayed by 3 hours to go to office but still waited for them to fix.
By the end, i got some channels but some were still not coming.
And also, to add on, this is not fixed, it varies every time.
Then they said, problem is with the set top box(which we purchased from airtel 3 months back)
and hence will come and replace it with new one the very next day.

Now it is one week and no one has come and I feel very pathetic about the whole behaviour.
No one is picking my call now and Customer care says the service request has been closed.
How is this possible?This is how they deal with your customers?
We had paid 5 months rent and took airtel dish which I now think was a mistake from our part.
Very sorry to say but horrible customer service they have. Very very disappointing.

AIRTEL DIGITAL TV — set top box light not glowing

the set top box light not glowing i am gtg hdmi no control device arrange servie as usual at ur convenient but ensure before nxt month thereby i eill loodse my money and validity expire by the time u stand to gain since i will no see tv

Customer ID [protected]

We are availing Airtel Digital TV service since 04.02.2010 on payment of Rs.2,600 (one- year package)

But the service has been disconnected on the grounds that our account is showing a negative balance of Rs. 2.85 and that we must recharge upto Rs.70. When contacted the customer care service, we were informed that we have activated ESPN as a channel and hence the account had run to a negative balance.

But we had never activated such a service. The customer care service is highly poor and inefficient. When contacted at 1.00 PM today, we were told about the above mentioned negative balance. But when contacted ten minutes later, the customer care personnel seeked an apology with us for giving us wrong information. I do not understand what kind of a harrassment this is and require clarification from the company. Should we proceed legally regarding this issue?

Regards,
Santhanakrishnan. D

me to suffering. please don't buy airtel digital

AIRTEL DIGITAL TV — Remote not given with STB

Dear Sir/Madam, Date: 25-March-2011
I bought Airtel DTH along with Sony Bravia offer, when service engineers came for installing(15-March-2011) it there is no remote with STB, the service engineer assured me of giving it on the very next day. And it is almost 2 weeks. Even after complaining it to the airtel customer care no response. It is really very bad and i never thought such a worst service from airtel. Before coming to pune i have been using airtel in chennai which is the best service i ever seen. Customer ID:[protected]. Complaint no:6190419. Now i am even thinking of discountinuing it.

Could someone please look into this issue and resolve it ASAP.

For last two days, My set top box is not working( Customer ID [protected] ). its showing SM2 error code. I have been trying customer care regarding this. first its not get connected and if get connected, they often put you on hold or they will cut it flaty.
No body is listening. buying digital tv was the worst dicision i ahve ever made.

only two days back new connection and new set box has been installed and since inception quality is entirely unsatisfactory rather not working replace the same immediately.

I am using Digital TV (cust ID [protected]). It is non fuctional from last 4 days. I registered complain to customer care (complaint ID[protected]. Before solution to problem customer care send the message problem is resolved & if you still face the problem call on [protected]. I tried to call on this no but it is not working. I am very much upset because of the customer care response. I don't know how to get it resolved as customer care is not responding & Airtel don't have service centers. Where to go for problem.

Dear sir,
mery airtel digital t.v. ka box 15/04/2011 se faulty hai mery complaint no bhi 15/04/2011 se ab tak kai bar mere mobile per aa chuka hai.mera costomer i.d no-[protected] hai.kal date-22/04/2011 ko mera box change kar diya aur yah kaha ki guarantee men hai 15 minute men chalu ho jayega 100 rupee visit charge cash le gaye.kal se men kai bar call kar chuka hun lekin abhi mujhe yah bataya gaya ki aapka bax guarantee men nahin hai.men 9 din se saffar kar raha hun aur mera box gurantee men hai.jabse mene liya hai tab se 3 bar change ho chuka hai agar mujhe paise dene hote to ab tak kitne de chuka hota. please my complaint solved as soon as possible.
Thanks.
Ramesh chander sharma
m-[protected], [protected]

my customer id is [protected].



I paid money on 25 jully11, since then my DTH is not installed (irrespective of so many calls.)



The person alloted by you didnt turn up till now for installation. His details are as below



Sucon services

malan palace

katepuram chowk

pimpale gurav

His phone no is : [protected]



I tried to call on above no (20-25times) but it is switched of during whole period. I serched this no on internet and already i found countless complaints about non working of above phone no.



So I request you to please look after my intallation as earliest as possible as i am loosing my patience. If that is not possible i request you to refund my money.

AIRTEL DIGITAL TV — Complaint regarding changing of Setup Box

Dear Sir

My name is Rajesh Kumar with my Customer ID- [protected]

My setup box is not working and out of order since the past 15days and is of no use. I had called up in customer care on[protected] explaining my grievance and my complaint was registered with number 10987947. They told me that an engineer will be visiting your house on[protected]. The engineer visited the same day i.e.[protected] and after seeing the warranty slip (dated[protected] he said that he will not be able to provide us with free service as the slip was old and according the company's new plan the warranty lasts only for 90days, but it was clearly mentioned in the slip with us that the expiry of the warranty is 181days. This fact was brought to the notice of the senior executives Mr. Sangram Acharya and Mr. Deepak Mistry through various customer care number. It was then promised by them that the set-up box will be replaced within the next day of the call. It is further stated that the engineers did visit on the next date. It is now very important to note that every engineer that visited my house asked me to proove that the senior executive has promised me that the set-up box will be replaced for free. After my ample efforts and various calls to the customer care department no action has yet been taken. Further the customer care executives are not ready to listen and respond to the request made by me. On top of that they dissconect my calls as soon as I state my problem to them. My warranty expires on[protected]. It is clear from the actions and attitude of the company that it is just trying to lapse the time of warranty so that I am helpless for any further action and made to pay.

In view of the above I demand for an immediate action for my request and also request for an written reply for the trouble and mental agony caused to me at the very earliest. The failure to this will compel me to take legal action and file a complaint to the Consumer Court against the company.

--
Thanks
Aman Dhawan
Mo. No.- +91- [protected], [protected]

my set up box is replaced last week.. but it is not in good condition. i complained for 7 to 10 times but airtel customercare is too too too irresponsible.. they r not giving reply honestlyy.. i m telling this lines to AIRTEL DIGITAL TV CUSTOMER CARE..
VERY VERY BAD SERVICE...

sir we have filed a complaint and our complaint no is 16527109 dated 16/02/2012 , 16551327 dated 27/2/2012 and 16573949 dated 28/02/2012 regarding our set top box which shows red light only and the red light does not change into green after turning it on from remote or fro set top box i recieved several calls from airtel digital tv engineer but no action was taken .the set top box was checked by an engineer he told that the set top box is to be replaced by a new one by swapping. i approached airtel digital tv anantnag but they are saying that they are not having any hardware . from 26th of february daily amount deduction was made from our account till date.so i hrerby request you to please solve this problem and refund our account by the amount that was deducted .
from MAHARAJ KRISHEN KOUL
CUSTOMER ID NO [protected]

as earlier i have informed you that i had made a complaint that my airtel digital tv settop box which is not working since 26/02/2012 complaint no.1652709 but no action was taken till date ihave made a recharge of rs 200 on my customer id [protected] on 26/02/2012 about rs 122 have been deducted from my account no action was taken on my complaint from 17 days i request that my set top box may please be replaced immediately and the amount that was deducted from my account should be refunded

i was logged complaint[protected] on 24.07.2013 as my set top box was not working.But issue was not resolved.
Than again re registered as old one was closed, complaint no. 32219038 &amp; it was agreed that it will be resolved by tomorrow i.e. 30.07.2013 before 7:30 pm, but no engineer came till date.Again contacted on 30.07.2013 &amp; given the assurance that service engineer will come at site on 31.07.2013 on or before 4 pm but no person came.Again contacted customer care than reassured that wait for 04 hrs &amp; service engineer will contact me within 04 hrs.i am facing this problem from past 10 days but no solution was given till date.

Service is very very poor, i fed up with this Airtel Digital TV

My DSL and phone connection has been canceled by you people.

Without informing me dissconnected my services.incoming out going both

After speaking to customer support on 121 for more than 30 mins and visiting the airtel showroom, still my problem in not resolved. My problem is I didnt made any call from my mobile for 15 days in last month. so now on 15th june they barred calls from mobile saying zero usage. when I ask them they says it is for my own security. I did a big mistake taking AIRTEL POST PAID connection.
Guys you need to give a second thought if you are a person who regurlarly travel specially outside india and holding a AIRTEL connection.

Airtel Guys if you are reading this message then you can track me using bill number 44688626

On 3rd of october 2011 i went to my nearest airtel gallery at s.v road, garegaon west, mumbai to convert my postpaid airtel number[protected] to a prepaid one with all the documents required,after receiving documents. photograph and clearing the dues my postpaid number got converted in a to a postpaid one. but just after 3or 4 days i started getting an sms to submit a document which i already did and now you hav stopped my incoming and outgoing calls. dear sir i am on roaming and in a deep problem please kindly take apporiate action against the guilty person and start my services.

with regards

rajat singh

[protected]

[protected]

i hope you do

i am being harrased by airtel since quite a long time. i have given all the documents needed and then only it was converted from postpaid to prepaid. and how can you reject valid documents like pan card given by Indian government. airtel you will loose the case in the court on this ground.

Rakesh Ranga
Airtel

Please dont make a false statement. my phone is not working since long time now, and you say it has been resolved. you guys have harrased me like any thing. and if you think why dont you dial [protected] and see it for yourself.

raajat

and now that i have given all the documents to patna airtel gallery and they courriered it to mumbai address given by mr. nadeem hussain of airtel mumbai, they still hav not stated my number even after a month.

Sir,
Now I"m In UAE,I am not able to connect my air tel number which i used when i were in India,there is no reason for outgoing calls barring,because i am recharging my number in every 2 months,making calls and receiving messages.now i want to get my number active..

Dear sir
I have registeredy complaint through 121 to Mr.sathish/ chennai service request no.43104547. This is regarding delay in changing my number [protected] from postpaid to prepaid. It was confirmed that it will b changed to prepaid. Based on that have recharged with rs.50 but now the number is totally barred. Don't know what to do.

But have received sms stating that we are trying to reach u from Airtel number[protected].will call u back.
How can they reach when the number is barred. pls look into it and do the needful. My alternate number is
[protected].

Rgds
Johny

I am Radheshyam Pandey
[protected]@gmail.com
contact no. [protected]
Add-01, badarjamin, anchal- bhagwanpur, dist-siwan841224

Sir, I have recharged my Mobile No. [protected] on 15 Mar 2013 at 12:29 PM vide Transaction ID[protected] for sum amount of Rs. 200/- but my phone has been recharged. Please confirm. Thanks.

Sir, I have recharged my Mobile No. [protected] on 06 Mar 2015 at 2:29 PM vide Transaction ID 414425 and BILL[protected] for sum amount of Rs. 200/- but my phone has not been recharged. Please confirm. Thanks.

airtel / nokia — NO ACTIVATION OF GPRS

I'm living in hadapsar, pune, at satyampuram, , , and my prob is i'm not getting activated with GPRS SINCE LAST MONTH, i call ur service centre they arw saying that, it will be getting activated within 24 hrs, , but i think threre is big prob in server so pls do something. My mobile is good having all the facilities so there is no prob about mobile. I'm sending GPRSACT msg to 511 since last 40 days, reply is activation failed try again...what is this???

u wont get any details.

I am Tereza from Nalasopara, my Airtel no. is [protected] on which I have not activated any sms or browsing which i do not know. Also, If I get calls from my family there is a voice of male who is using or giving reply on my mobile. Since last 10 days, every hour 0.10 is shown minus which irritates me . why uncessarily minus or debiting. I have contacted Customer care but only recording is going on but they were not given any representative to talk personally, dial this no. you have new offer etc. etc. At last today, morning I have talk with customer representative Ms Madhu, from where I do not know at 7.41 a.m. she was very arrogand to talk, not replying coolingly shouting, when I asked her to just disconnect my other services which are activated by Airtel only which i do not want. Then she replied you are browsing internet but on my mobile I do not know how to browse then it may be misused by phone by others please do all activated prograames deleted from my mobile only going and incoming callss can be attened .I f not I will take this matter to consumer court.this is for your kind information and necessary action please.
Thanking you
yours faithfully