Airtel Complaints & Reviews

Hi, I have requested a Airtel broadband connection via online, first they said connectivity is available in your area then later after paying money 1768₹, I got a message, sorry connection unavailable for your area, your amount will be refunded soon... Then I tried to contact but my calls and messages are still not answered, it's been my 4th day... No response from them...I Googled the nearby airtel broadband office and try to reach, in maps they gave an address but when I reach out there the locality people says there is no office like that...very frustrated... Really worried about my refund...

My airtel sim stoped suddenly few week ago. Every month iam recharging please active my sim[protected]

I've been using the airtel simcard which is not updated to 4G. Later for the internet connectivity, I visited a nearby airtel store and for upgrading the simcard, he charged me for that sim. Is this true that you charge for every transaction we do in a store must be charged?

There is no service in my airtel sim that is [protected]. I cannot call anyone nor can recieve anyone calls.

I was facing network issues since past 2 months. Hence I replaced my Airtel sim with new Airtel sim.
The number remained the same.
I was promised that the new sim will be activated after 4 hours.
But it is not activated now even after 15 hours.

Please help.

My airtel number does not allow me to make any outgoing calls even though there is more than sufficient balance in the account.

Incoming calls are working but whenever i try to make an outgoing call, i get an ivr message that "outgoing facility is temporarily suspended - contact 121 for more details). This has been going on for many days now.

Dhanalakshmi
[protected]

Sir, I mistakenly recharge my phone [protected] for an amout of Rs.698 on 4.3.21 at 7:43a.m, Transaction ID: [protected].
I would kindly like to request you to reverse my payment.

I made a transaction through Airtel Thanks App. Money has been debited from my SBI account but not credited in airtel wallet.
My mobile number - [protected]

My name is vijay Singh I request Airtel to provide my call history from June 2020 to February 2021on email I'd ss11721
[protected]@gmail.com mobile no [protected]

Please solve problem

I brought new airtel xstream dth connection from the Airtel store and made payment by online at same time. Days after a local agent call and ask more money for installation purposes. But I try to aware them that my payment was done including installation also. But they were not accepted it. Now almost 20 days I don't have the connection or my money which paid. Several times I contacted air customer care by email but there was nothing happened yet.

I have subscribed to Airtel postpaid platinum with all my 3 family members. Gradually internet service started degrading at my home location. VPN keeps reconnecting all the time. Internet speed is improved for a moment if I open Airtel Xstream app in phone.
Fed up of restarting phone, toggling airplane mode and reinserting SIM.
I have raised several complaints over past few months
[protected] raised on Oct 09: 07:08 AM
[protected] raised on Nov 09: 08:18 AM
[protected] raised on Nov 13: 10:59 AM
[protected] raised on Nov 13: 11:19 AM
[protected], dated 02/03/2021
[protected], dated 02/03/2021

I received a response from Airtel as below:
"Dear Customer,

Warm Greetings from Airtel!

This is in reference to your email regarding the network issue on your Airtel mobile number.

I regret for the inconvenience caused. I would like to inform you that our network team has done maximum optimization at the nearest network cell site of your location and the issue has been resolved.

You can always check the network coverage in your area by visiting our Open Network website – www.airtel.in/opennetwork.

Hope it helps!

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions"

Looks like Airtel is just open to questions but not solutions.

Hi, Bharti Airtel.

Google map Coordinates: 29°21'45.6"N 77°00'41.0"E This is my house location, and next to my house Airtel company installing mobile tower in village risalu dist. and Tehsil Panipat (Haryana).
Which is very close to Our Government High school. Here is the Our govt high school location : 29°21'46.3"N 77°00'41.7"E .

I have read all your Guidelines and rules. In which one...

We have been using 2 numbers of Airtel and seeming very low internet connectivity in night session. The internet slows down always in night as I work in night so I feel very low connectivity and my work get impacted. I have been complaining since long by either ways but no one reply on it.

Address:- 883, Panchgali, Sokhiyon ka rasta, Kishanpole Bajar, 302001.
Jaipur Rajasthan.

I am from Bangalore I opted to buy new broadband fiber connection from Airtel. So I booked the same from Airtel website after half an hour I got a call back into which I had asked twice about the fiber availability in my location they had also promised me to provide the same after the payment which includes 1000 installation charge and 499 plan + gst on both so they sent me link to pay I payed it and on next day they came for installation and I saw they where installing copper so I rejected and told them to refund full amount, but they convinced me to install and promised to give fiber connection within 10 days but after they were not picking my call so I called customer care they told that they nither can give fiber connection nor refund my money... So now you tell me is it my mistake I trusted Airtel and its employees and took connection, if I had not trusted the Airtel employee at the time of installation I would have got full refund but that person fooled me and installed, now I neither get my refund nor the expected speed of 40mbps I only get 8mbps from copper, pls give my full amount refund and take away your connection its your Airtel employee fault not mine why should I pay you for your fault.?
I request others to not get fooled like me, be strict and wise while taking connection don't compromise while taking connection pls

I have recharged my mobile No. [protected] but it is not reflecting in my account. I am also not able to call any customer care centre to address this problem.

I have already submitted a documents while purchase of SIM. Even though I have recived a message and again I have submitted a documents in Airtel store.still a issue is not resolved..

I’m unable to change my registered email via 121. Please help me.

Hi, this is chandru am an nri employee presently working in uae from last month .I have an problem about my airtel simcard (+91-[protected]) last 4 days my simcard not working & i checked with two different phones only shows the indication of no sim card, i need my airtel sim card again activate. What i have to do.Please solve my issues as soon as possible.

The only option to raise complaints regarding Airtel network issues is through the My Airtel App. But the surprising part is you need to be connected to Airtel network for you to raise the complaint.

For eg: I had 1.45GB of Airtel Data on the last day of the expiry, and wanted to use it. However the data network was not working. So I connected to my Wifi(BSNL) using my other mobile, and try to access the app, while diagnosing it said " Connected to Wifi, please connect to the mobile network and try again".

Will they provide me the data balance for use later, as they are not able to service the data before expiry.

In an earlier instance, there was no network for calls also, and a similar issue. It asked me are you in the location where you are facing the issue, I selected No, and it said "Please go to the location where there is no network and try again"

So, this is the best way to ensure that there are "ZERO" consumer complaints like the ad which says what others are hiding and Airtel is not. Obviously, no compalints can be raised.

Hi,

Here Baldev Bharath S Mbl No.[protected] and Customer ID - [protected].

Its to inform you that I have paid INR1449 for Airtel DTH installation through online on airtel DTH web site, but we didn't receive any service on the same neither refund.

Reason:- As per our locality of airtel DTH operator in Yalahanka Informed through phone call saying that there is a problem from cable operator of our area and they are not leaving any other dth installer to our area to Install, hence your people where not visit to our house for installation even though after intimating the Idea of ours. so we asked for refund then the airtel people told to contact customer care for a refund. On the base of same till today 50 times I have called for customer care and several times discussed with manager levels as well, but still not yet got the refund on the same(they says that can't track the order).
As per the scenario of law, those people should provide the service/goods if in case not, they have to refund the amount. but till today nothing has happened.
Hence you please take this on a high priority case and resolve it ASAP. here its already completed one and half years by paying INR1449 to Airtel DTH.

And attached the same all transactions details for reference and having all kind of proof for the same, request check on the same.

Regards
Baldev Bharath S