Airtel Complaints & Reviews

So 5 days ago, My sim suddenly stopped and I was unable to make and receive any calls, neither I was able to send any messages or use data.
I spoke to customer care and they asked me to replace my sim card from the airtel store.
I did replace the sim card and waited for a day.
again next day my sim didn't work and customer support told me that they hasn't received the request.
Again I went to Airtel Store which is in Vyapar Kendra Gurgaon and he told me its done else you can go to big airtel store which is in Galleria Market Gurgaon.
I went to Galleria and after discussion, they also told me to replace the sim card from their store.
I again got a sim replacement and waited for the entire day to get it to work but it didn't happen.
on 3rd Day I called customer support and he said document mismatch is the issue and plz get it corrected, I went to the galleria store again and asked them to update it and they said give voter id card this time as last time I gave aadhar for both the centers.
Now they have given me a new sim card again 3rd time, which I thought should work finally.
But alas that also didn't work, I enquired again and all customer support, airtel store was giving me false answers.
Sometimes they say sim masked, sometimes they say sim barred and document mismatched.
No one was cooperating while I was waiting for my sim to get activated.
I raised the issue on Twitter as well and mailed the same to the nodal office and applette of Haryana and delhi.
My sim has an active plan for the next 2 months so there wasn't a chance of deactivation/suspension.
Customer support says they are escalating the issue and I have to wait for a couple of days or so.
I waited and still no update or call from them even on my alternate number.
The store manager and executives were telling me that they don't get this issue and tehy mailed and waiting.
But no one was really trying to fix it.
As the issue passed for another day and still they were not able to provide any help or communication I decided to raise a complaint.
They are charging me for new sim cards again and again and also asking me to visit stores multiple times.
Also, my pack validity is reducing day by day while I am not even able to use it.
That's how they are looting people.

By Bona fide a mistake recharge was done to mobile number [protected] instead of [protected] by paying a sum of Rs. 1498/- through online dt:[protected].
Immediately at 12:55pm contacted the local airtel office for redressal of my above grievance, but to no avail. Thereafter at 4:10pm sent an email to the airtel seeking remedy. I contacted the person holding mobile number [protected] to whom recharge has been done by me by mistake. But he is not prepared to refund any amount and he is not answering my calls.
In view of the above facts i request that recharge done to mobile number [protected] and services provided to it may be reverted and services for the above said amount may be provided to my number i.e [protected] for which my son has paid the amount of Rs. 1498/- as aforesaid.
I am prepared to pay any fee or charges to the company for reverting and giving the services to my number.
I hope my request would be considered.

Description:-this type of problem i was faced three times my money is deducted from account but recharge not received to complaint about this i has called on 400 customer care number but there is no customer care service is available. i cannot complaint about it any were.
for reference attached.
Date 13 march 2021
Transaction id [protected] rupees 48
i want refund and request the company to provide prompt service.

As i am writing the mail again For the same concern of Reissuing for SIM CARD FOR NUMBER -[protected], As now it is a very harsh Situation, as spoken earlier To The Nodal Officer of Gujrat as well as Delhi i was being informed That The Reissuing of SIM will be done same Home Cirlce, So i had Proceed to My Home Circle ie Delhi, I have made this Journey From Ahmedabad by Utilising my Leave From my office and spending around 20, 000/Rupees for this no, But Now As I had Been to AIRTEL GALLERY, They as clearly stating that i can't get the Number, but i am in need of the same no as all my Important Documents and clericals are mentioned on the Same Number, I AM RESIDING IN DELHI TILL TOMORROW
So I Request to you please give a a complete fare Resolution on this, Wheather Provide me the Same Number, or else Reimburse my the Amount Incurred in my Journey. As i have made this Journey on Saying From Your Nodal Officer, Or Else I have to Take a Serious Action By Procedding To CONSUMER COURT,
I AM VERY VERY DISTURBED, & MENTALLY TOCHERD WITH THIS KIND OF SUPPORT FORM AIRTEL .
WHEREAS AIRTEL IS A ONE OF BEST SERVICE PROVIDER WHICH SEEMS NOW NO GOOD.

So Please issue us a duplicate Sim Card to the AIRTEL No. [protected] Since the present Sim Card has been lost .

Yours early action will be highly appreciated.

Thanking you,
JESUDOSS
[protected]

My name is dhruv and i have return product on amazon and amazon send refund in my airtel bank 4 march 2021, refund of 1499/- and 4497/- issue 4 march and one amount 1499/- is credited my airtel bank but second amount 4497/- in not recive my bank, i call amazon and amazon say we send succesfully two amount 1499/- or 4497/- but if not credited your bank we give refrance number and call your bank and give refrance number your bank bank help for this, but i call bank but bank not help with refrance number, refrance number is[protected] amount 4497/- my airtel bank ac no is [protected],

Hi, I am staying in Dubai and keeping the airtel number [protected].
This number is with me now more than 10 years and all my services are connected to this.
Every month I keep on recharge to keep the sim active, the last few days I noticed it is showing NO SERVICE, in my Airtel application it is active.

Kindly resolve this issue at the earliest as I am facing some issues because of this.

Thanks&Regards,
Muruganantham.
[protected]

Sir/maim
sir ai already employ in airtel when launch 2004 in up east and me allotted a sim in airtel office in Lucknow whose no. [protected] but some time closed and sim any person name use how cam receipt a sim ????

I subscribed for wynk premium subscription for 1 year on 26th feb ... but my account has nt yet been upgraded and even all my downloaded songs got undownloaded without any reason... i have wrote to them alot many times bt they never reply back..[protected] is the no. i subscribed for

I have recharged online ₹49 for my Airtel number [protected] and pay through phonepe on 12 th March 2021 with reference id T2103121757597419474426. Money has been debited from the bank but I haven't recieved any message of recharge. Mobile recharge is not done but how can money be debited??

My Prepaid Airtel Sim is converted into Postpaid without any request from me and moreover the Monthly plan is arbitrarily selected was highest Rs.652 plus taxes of Rs.117/. I use to recharge around 500 for 84 days and paying 769 per month is cruel joke and cheating by the company. No message is received on my prepaid SIM that your number is converted into Postpaid and monthly rent plan is 769 with taxes. I only received the message about monthly bill and I thought that it might be ONLINE SCAM messages, as is happening every other day. When I requested the customer care to change it back to Postpaid, they say you have to approach Airtel Store but they have NO ANSWER "How a Prepaid can be converted into Postpaid without approaching nearest Airtel Store" and that too without any request and intimation from company about change of SIM. Its UNFAIR TRADE PRACTICE by Airtel Company.

Dear sir/madam i am complaining about network connectivity in my area (Mainly for Airtel). It's's about 3-4 months that i have complaining about Slow internet connection. The customer care were foolishing me about that they are working on it. How can a network operator can take time . But they cannot do anything. I request you to please take some useful steps because today everything depends on internet. Due to low interenet my studies are problematic.

Om 12/03/21 from 2.00pm airtel network not working even calls are droping not able do any call or receive any call.

I have been experiencing poor network coverage for the past few weeks, with extremely low bandwidth, much below what should be made available to me based on the internet pack I'm paying for. The above-mentioned issue usually occurs multiple times in a day, with steep drops in internet speeds around 09.30 hours-11.30 hours, and similarly from around 22.00 hours-00.00 hours. I haven't been able to find a proper forum on the Airtel website/app to lodge a complaint, hence why the use of this forum.

My internet is too slow from 10 days and I can't use my network properly and I can't download anything.please solve my internet issue my mobile is 4g but the internet is not coming properly from 10 days..

I had a Airtel broadband with 6 month pre-payment. with payement on APR and OCT.
I made a cancellation request on SEP-2020 and I was told that your line will be cancelled and someone will be contacting you for next step and and prorated amount will be refunded. This is during the covid times and I was not able to make a physical visit to the store.

During Month of OCT/NOV, I get a call from Airtel for a pending amount of 900+. I told that i made a request for cancellation on SEP and I should be getting a refund for my unused service. But they told there is no record of such request and your line is active and i am liable to make an payment. I started getting multiple call in a week for a payment reminder. I told i will make the payment but please cancel the connection so that I am not liable for payment again. All these discussion were in phone, and there is no email proof for the same. I was given assurance that that is the last payment and my connection will be closed.

Again on month of FEB I got a bill of 700+ and reminder to make a payment. This time I wrote a mail (no phonecall) to cancel my account. I got multiple calls from airtel asking me the same question (why i want to cancel, can i move to a new location etc etc) and after 2 weeks of call my connection was disconnected. But still I am getting the phone calls to make the payment and pending amount is increased from 700+ to 1600+.

Airtel take pride with customer support which is great. But I never realized cancellation will be so painful. Airtel app is great and customer can raise all type of service request except for cancellation. Airtel website have lot of help docs but does not have have steps to cancel connection.

I feel there is systematic, conscious and deliberate decision from Airtel to hide and obscure the steps. so the cancellation is painful and difficult for the customer.

Thanking you
Debraj Das
+91 [protected]

[protected], The number has been recharged yesterday with Rs 379/_ which has been confirmed by your call centre, but outgoing calls are still barred. Why? Kindly reactivate immediately. Thx. Payment Approval no: [protected]

My airtel prepaid [protected] recharged by 399 rupees two time, mobile couldn't get recharge but airtel company deducted total 399+399=798 rupees from my sbi account [protected].
I want my money back in my same account

Reference No.[protected]
Reference No.[protected]
Reference No.[protected]

I have been following with your Team from last 15 days, but our problem is yet to be resolved. I have taken one airtel plan in which there are 04 mobile numbers, Fiber, Landline Airtel extreme & one DTH.
Your representative Mr Vipin ([protected]) contacted us and informed about the plan. Earlier i was having 02 DTH. After this Mr Vipin informed that in this plan one DTH shall be replaced with airtel extreme box and we agreed. Initially for some days the airtel extreme worked, but after that it doesn't show any channels.

So please look into the matter & in case you fail to close it within 12 hours, I will through this out and change my entire system to JIO.

The following details:

Correct Mobile number - [protected]
Wrong mobile number - [protected]
Amount - 399
Transaction ID[protected]
Please do the needful.

Airtel — FaceTime and IMessage not activating

I’m Swathi priya

I recently bought an iPhone and my FaceTime and iMessage services are not activating

I tried calling apple support to look into it, but all the settings were fine with the phone, so it’s definitely a technical snag at the carriers end.

They said that an amount should’ve been deducted from my account to activate the service, but no amount has been deducted from my account yet.

Please resolve this issue asap.
FaceTime and IMessage not activating