Airtel Complaints & Reviews

I would like to state that I am experiencing a disruption in connection frequently, even though the payment is always on time. When there is a disconnection, the people responsible for fixing it only make excuses, and due to this, I am unable to do my classes online. I am preparing to give NEET this year and being unable to take my coaching revision classes, is affecting me quite a lot. The date of this incident was from 1 February till 28 February. I am quite fed up with this. I would like to request you to kindly look into this matter.

Since many days I am receiving unwanted messages and calls from credit mantry and from other.

I wanted to stop all this from every promotional sms and call.

[protected]

Since day one, I am not getting speed they promised. I did pay in advance 5232 for 6 months connection. They promised 100MBPS speed but I am getting just 10MBPS, which is impacting my office work by large. They also said if I discontinue, I will not get refund, though they are promising to resolve but aren't resolving issue. I have recording of same where their senior member said that.

I tried 121 and *121*51# to get puk code but when i gave my date of birth it says incorrect
My number [protected]

I ever just a waste network ever very very worse signal cannot make nay emergency call in phone and stay long in the call or internet . Such a worse worse network and how dare you give advertisement with no shame having a low graded network and ask for zero complain, where I see 50k+ complains not addressed properly.

You cover only certain area no signal In kaviarasu kannadhasan nagar 6th block, or in mudichur road madhanapuram nonsense...fed up of raising complain when you don't ever care about customers.

Why the hell you need photo and video just go do the field work and give better network

The internet consumption is very high, In simple browsing aslo 1.5gb
data exhausted within 1 hr. Even if I follow all the norms of the data saving techniques which is repeated by the service provider.

Insufficient Balance in CW Account You shall receive new coupon on same value,
order id BUYPRV_[protected]
TRANCTION ID[protected]
RS.399
M.NO [protected]
RECHARGE OPERATOR AIRTE
Payment status :success
recharge status :Failed

I am an NRI living in UAE. I have airtel number [protected].I have sufficient balance but unable to send SMS or incoming call. I am able to receive sms though. I am unable to resolve this issue....

I m not able to open any site plz help me to recover this problem as soon as possible

Complaint number:[protected]

Requested for broadband speed upgrade since long time back. But customer care could not do so and says only 100 mbps is feasible in my area. Any request for local area server upgrade is not acknowledged. The local vendor and the Airtel manager says that it is not profitable to upgrade the servers to enable 200 Mbps. This is unfair for a paying customer. I am currently in 100 Mbps paying 799 Rs. I am unable to take advantage of paying little more and subscribing to higher speed and also convert to one airtel plan. I guess Airtel's 200Mpbs and higher speed advertisements are only in paper and in real not available.

Sad.

This is to bring into your notice that, 2times wrong toll have been charged on my car via fastag linked to airtel money bank, one was Rs 75 on 19/02/2021, which is in haryana but the car was in Chandigarh, i called them and raised a complain about it, but they replied on email that they charged it correctly, , it was wrong and also due to farmers agitation, all tolls in haryana and punjab are already closed, how they can charge. Second one was on Dasna toll Uttar Pradesh on 22/02/2021 for Rs 90, car was at home town in uttarakhand, but toll was deducted in uttar pradesh, i called their customer care, , and every day they are saying we can't give any information because server is updating, it's been 5 days continuously they are saying the same thing, they are not giving any update and not taking complaints also. I am concerned that as government has made mandatory to use fastag, we purchased it with the cost, i am in concern on recharging airtel money bank as they are deducting money unethically and not even taking the complaints . I can't stop using car also as it's mandatory to use on tolls. Screen shots are attached for the two transactions, , and the complain number for transaction on 19/02/2021 is 8693974, my registered mobile number with them is [protected] with car number UK04R 0222

Yaha din me thora sa bhi net nhi chlti hai bahut ganda ho gya hai airtel
Mera saare online class drop ho rha hai isse ghatiya sim ke chakkar me
Only night ko net use kr pata hu

To the Nodal officer or regional manager, myself Pratap Singh Rathaur and I am using two numbers of your company. The number [protected] is being used since 2003 and another [protected] since 2018. Since Oct 2018 both numbers were in postpaid and later on I in Oct 2020 I changed both numbers in prepaid mode and i.e. the day the network of your operators is very much cheap and call breaking with breaking sound of callers and receiver. On dated[protected] I visited your customer care neelam bata road where one attendant namely Miss or Mrs Kajal advised me to change the sim. On advise of the said attendant I changed both the sims as the new sims but the condition of service is same as it was previous after expences of Rs. 50/- for new sims. Yesterday I also visited to your above said CC office and narrated the problem to miss Kajal and also requested to lodge my complaint, but she denied to lodge my complaint on excuse of mode of complaint. Now I myself searched your website and lodging the complaint to unusual behaviour and misguidence from CC office attendant. I think when I pay my money to you for better service and the service is poor with the continuity after paying the money then why I should be remain with you ? Would you call to me to solve the issue ?

I am unable to contact airtel customer care. As whenever i call them my calls gets automatically disconnected. I want to complaint about my broadband speed. As i have high speed plan, am unable to get speed since a very long time. And i want them to take action as soon as possible. As i am paying high speed plan charges.

I have purchase prepaid airtel sim Number [protected] from airtel. I wanted it to convert it to esim. So i requested by calling 121 on 23.02.2021 to update my email id but till date they have not updated my email id and iam not able to convert it to esim. This sim is lying with me but iam still paying for the services . Customer care is telling to wait upto 7 days.

Why should i wait. The moment i had purchased sim i should be able to use it for my satisfaction. its irritating to wait for 7 for email updating.

I have recharged pack for 365 days and its not getting activated, call to customer care is also not connecting.

I have Recharged to a wrong number. Can you revert back to me, call me at[protected].

Hi I have recently ported airtel sim from postpaid to prepaid but i am outside India to follow the steps by calling 59059 since I'm not getting airtel network . There should be a way to do verification incase outside India.
Kindly let me know of solution [protected]@gmail.com

Hello sir I have requested to update my email id with Airtel on 22nd Feb 2021 on 24feb I got confirmation call from Airtel till date email id is not updated please update it
I m providing you proof of raised request for email updation
My email id siddhesh.[protected]@gmail.com
Number [protected]

Hello,

I am a airtel broadband customer and was using I had Airtel Xtream plan. On January 15, 2021 I got a call from Airtel advisor named Mohammed Afzal ([protected]) and over the call he told me that as part of your Airtel Xtream plan there is a benefit in which you will get 2 postpaid numbers free under One Airtel Plan. He promised following things

1. Two prepaid numbers converted to postpaid with Unlimited calling and 85G data per month for each number.
2. The broadband plan will remain as it is.
3. The bill of INR 1499 + GST would remain the same.

He came to my home and I verified his identity card and he was actually Airtel employee, so I got the numbers converted to postpaid as promised.

After 2 weeks or so when my numbers were converted I opened the Airtel app and was shocked to see that everything that airtel advisor promised was wrong and a big lie. The Airtel app showed me following changes.

1. My broadband speed was reduced from 300mbps to 200mbps.
2. For my primary converted number the data was 75G.
3. For the secondary number the Data was Chargable.

So I wrote to Airtel appellate at appellate.[protected]@in.airtel.com on Feb 11, 2021 and mentioned the entire case to them. I also provided them the name and phone number of the airtel advisor as they asked for it.

Even after providing them all the details to airtel, they have done absolutely nothing to resolve my issue or fulfill the commitment made their advisor.

I also told them I never called/emailed airtel to offer me One Airtel Plan or convert my numbers to postpaid, it was their advisor who came to me, made wrong and false promises and even then Airtel is doing nothing about it.

All they do send a copy/paste email saying that they have escalated my issue from past 2 weeks.

This is pure case of cheating with customer and I would request your assistance to resolve this issue for me.

I would request you to advise airtel to either offer me the same benefits which their advisor promised as this is resulting in more bill for me.

Thanks,
Rohit Bhanot