Airtel Complaints & Reviews

I would like to register a complaint against Airtel India with the consumer forum on account of the following

1) The blackberry charges have been levied without consent or prior approval. Airtel agreed that this was done without my knowledged but so far has not reverted the money which they charged (Rs. 4022)
2) After having pointing out this aberration/discrepancy not been able to adjust the amount until full payment is made
3) Not responding properly to the email communications asking for the adjustment amount or to the question about how the blackberry service got activated . i mailed their 121 several times, got no response.
4) Threatening with legal action and rude behavior of some of your company /designated associates
5) Un-necessary and uncalled mental harassment of relatives. phone records were scanned to take out the no. of my relatives and they were troubled unnecessarily.

I would like to know what right does Airtel has to contact my relatives on its own. I would also like to know how Airtel got hold of the # as it is a violation of privacy norms in my view. On top of that your associates/designates are also guilty of rude behavior and threatening language. Would like to point out that my sister got multiple calls from the #[protected].We believe what has been done comes under the preview of a criminal offence.

This is when we have been following up with Airtel even after we did not get response to our questions before we could proceed with any payment or get assurance about any adjustment . We followed up with Airtel Customer support Mr Kiran K and spoke with Anu from Logics Agency. They were kind enough to admit that the company had done a mistake , that the money would be adjusted and there is no reason for anyone from Airtel to be doing what they have (Threatening and mental harassment of the relatives who are completely unconnected with this business)

Please understand that these are very serious allegations that your company needs to answer. From my end all I can say is that this whole episode has left a very bad taste in the mouth of a loyal customer who has been with airtel for more than last 10 years and wanted to do so in future ( the very reason why this # was transferred from my husband and we wanted to continue the service without using it while moving short term onsite to US)

please letme know if you require any further details.

regards
komal

This is regarding the AIRTEL Hyderabad number I have ([protected])

I called up Airtel Customer Care on 9-March-2011 @ 9:46 PM regarding the Bill Payment and GPRS.
I paid the bill from Airtel Net Payment and then i got Airtel Netbanking Response "Sorry! Your payment has been cancelled. Please try later" however The money got deducted from my saving accounts.

Secondly, I had a GPRS plan of Rs. 99 earlier which I got cancelled some 20 days back and I had a doubt that I was still being charged for that.

The agent took more than 9 minutes to tell me
1) the bill gets reflected only after 24 hrs
2) the GPRS plan is no more active

and we had a major argument over this on the phone.

After 1 minute of the call got over, I got a call from [protected] saying that "I am calling from Police Station and u just misbehaved with the Airtel agent". I knew that it can't be possible for a POLICE to call because of that so I just disconnected the call.

Since then I am getting abusive SMS from the same [protected] number.

I kindly request the AIRTEL to train their representatives and DON'T THREATEN THE CUSTOMERS.

This is utterly rubbish

On March 3rd at 11:18 PM, while I was sleeping, Airtel sent a message saying "Thanks for downloading MCPACK from airtel. You have been charged Rs. 75". I happened to check this message in the morning. I don't even know what is MCPACK or how it landed on my mobile. When I complained customer care about this, they just sent me an sms saying we can't provide waiver as it was initiated using wap service. If not for wap how will it be downloaded onto my mobie, other than PC connection (which I didn't do). That was the most dumbest reply. The complain was that it happened without my intervention. FYI, there is no one else in my house to access my mobile without my knowledge. Please act on the complain, regarding MCPACK, most commonly found on internet. Hope to see the refund.

Thanks and Regards,

Janardhan

I've submitted Number Portability Request in order to switch ([protected]) to Idea network. I've been getting reasons from Idea that Airtel is giving non-sense reasons just to delay the NMP process evenafter paying the dues. I've generated Portability code multiple times, but still no success. I know Airtel is losing 5 years old customer but they should have thought of this earlier when I raised concerns over network coverage 100s of times. Just now I've receveid an SMS from Airtel saying "Kindly sms CPR to 51619 to cancel the porting request.>Is there any way we can lodge a formal complaint against Airtel thru TRAI etc... ? please advise.-

Vikram Phatangare

Dear Forum,

I have a airtel digital TV,
My digital TV account no is:

Since past 4 days I am not receiving any reception through airtel set top box.
When I tried to get through their customer support I was not able to get through the toll free no 12150. It was only until I dialed through the tolled no [protected] that i got hold of somebody.
I dont remember the name of the agent as the call was forwarded 3 times.
Finally the person who answered my question quickly responded that there will be reception failure till 12th March due to Sun out age.
Before I could probe further the agent Hung up.
I again tried calling the Toll free number 12150 and was not able to get anyone. Then when I tried to call on the tolled number, the call connected the agent put me on hold and the call got dropped.

I checked the airtel digital TV site and did not find mention of any Issues the customers could face in reception due to Sun outage (see attachment). My neighbor has a TATA Sky connection and is not facing any issue due to sun outage.
Also if I dont get reception for N number of days why should I pay for that many no of days and am force to make a payment on the next due date?

Kindly Advise and help

Regards,
Mihir

Hi

This is i regards to my Mobile number [protected]

its a Land line phone which is like a wireless handset from last two months
i am not able to use it.

The Problem was one day suddenly it asked for pin number which i punched

in wrong and then it asked for PUK number so i called customer service

from My sisters phone, the advisor asked me to remove the Sim from my

landline phone. which i knew i should not bcoz it have charged me in the

past some RS-250.. i told him abt the same.. he said dont worry its fine.

i took assurance from him and then i removed the Sim. later when i put the

Sim back ..it just displayed Emergency, again i called up the customer

care. this time they refuse saying they dont handle landline query and i need to

go to Airtel gallery. which i did later in a week .

at the Airtel gallery in vasai west near station, they said there is a

charge again for the same amount and suggested me to convert it to mobile

phone, i said i can not convert it to mobile phone as all my numbers are

store and i was pretty happy the the landline scheme,

i told them disconnect it as i am not able to use it and dont want it as

mobile number... and now i have got a bill for Rs-276. without using it

and the too when i have asked the to disconnect.. i am tired going to the

airtel gallery.. please get it is resolve. i would love to keep the landline

as it was working before but not ready to pay the charge and the bill for

which i have not used.. its not abt the money its abt the principles

Hoping this will be sorted out and wait for ur reply

Rozy Lobo

sir, my mobile no. is [protected]. which is deactivated last week. i talk to customer care for reason of deactivation then he said that yr no. is delete from here.and tell to deposite yr id and photo to local air tel office . i deposite my id and photo to the local office.but my no. still deactivated. i also talk to local tsm . he gave me assurance for waiting 2 day but no result.now tsm is also saying that no.will not be activated.sir what is my fault,i can"t understanding.
hope you will solve the problem as soon as possible.
thanks,
sir i have not permanent net connection so pls contact me on this no.[protected]

Dear Sir,

I had been enjoying Airtel's prepaid services on my mobile since more than five years. Of late some services are getting activated without my knowledge and on a daily basis my account balance is getting debited. I had contacted the Customer Care, the services of which is not to be told any further. Those call center guys/girls talk as if some recorded message has to be played, their statements do not provide any satisfactory reply. Kindly see that not only such forceful marketing be encouraged as also these 'customer care ' be handled by some responsible representative of Airtel office and not mere call center irresponsible kids. We really do not so much time to keep trying to get a line for 121. Its simply ridiculous. Hope to hear from you in my email-id [protected]@gmail.com. Regards.

CUST ID, AIRTEL DIGITAL TV : [protected]

PLEASE NOTE UR TECHNICIAN MR.SHEKAR ([protected]) IS HIGHLY RUDE AND JUST WALKS IN AND OUT OF OUR HOUSE AS IF IT IS HIS OWN HOUSE. HE CAME IN YESTERDAY WITH A NORMAL SET TOP BOX AND SAID COMPLAINT WAS RAISED FOR THE SAME AND WOULD BE BACK IN HALF AN HOUR WITH THE DVR BOX.

TODAY MORNING, WITHOUT CALLING HE JUST WALKED INTO THE HOUSE AND GOT THE HD BOX SAYING COMPLAINT WAS RAISED FOR THE HD BOX AND NOT FOR THE DVR … THIS IS ABSOLUTELY RIDICULOUS !!! (PL GO THRU TRAILING MAIL FOR CLARIFICATION OF THIS POINT)

CUSTOMER CARE REFUSE TO TAKE A COMPLAINT UNLESS U PRESSURIZE THEM. THEY ALWAYS SAY “IF WE REGISTER A COMPLAINT U WILL NEED TO PAY Rs.100/-”

PLEASE TAKE THE CONNECTION BACK AND REFUND MY AMOUNT. I HAVE HAD ENOUGH WITH AIRTEL. THIS IS ABSOLUTELY UNCALLED FOR …. IT IS NOW MORE THAN 3 WEEKS SINCE THIS DRAMA IS GOING ON AND IT IS SURE WASTE OF MY OFFICE TIME.

UR ENGINEER SAYS HE CAN ONLY CONME IN BETWEEN 10.30AM AND 05.30PM AS THOSE ARE HIS WORKING HOURS, HENCE I HAVE TO LEAVE OFFICE EVERYTIME AND GO WHEN HE COMES …. .THIS IS HIS THIRD VISIT WITHIN THE LAST 15 DAYS WITHOUT ANY SOLUTION. ANY QUESTION PUT FORWARD TO HIM HAS THE ANSWER “CALL CENTRE PPL DID NOT GIVE ME CORRECT INFORMATION, HENCE IT IS NOT MY FAULT, PLEASE SPEAK TO THE CALL CENTRE.” HE ALSO MENTIONED THAT THERE ARE TOO MANY DVR BOXES AWAITING REPLACEMENT AS IT IS A COMMON COMPLAINT SO HE CANNOT GIVE ANY TIME FRAME AS TO WHEN IT WILL BE REPLACED. PLEASE NOTE IF THE DVR BOXES ARE FAULTY THEN WHY DID THE SAME GET SUPPLIED TO US / CUSTOMERS ??????. (I HAVE RECORDER THE CONVERSATION WITH HIM SO HAVE PROOF THAT HE SAID THIS).

IS THIS THE SERVICE AIRTEL IS GIVING ?????? WE WENT IN FOR AIRTEL EVEN THOUGH THE COST WAS HIGHER THAN YOUR COMPETITIORS AND THINKING SERVICE AND QUALITY WOULD NOT BE AN ISSUE BUT WE HAVE BEEN LET DOWN BEYOND OUR IMAGINATION .. IS THE HARRASMENT TO THE CUSTOMER WORTH IT OR IS THAT UR INTENSION ????????????????????

PLEASE LET US KNOW IF WE NEED TO APPROACH THE COMSUMER CARE COURT TO GET IT RECTIFIED OR WILL YOU BE LOOKING INTO THE REFUND OF THE COST / REPLACEMENT ???

MY NUMEROUS EMAIL SEEM TO HAVE NO EFFECT TO YOUR CASUAL APPROACH TO THE ISSUE.

A DIS-SATISFIED CUSTOMER

VISHAL

Hi- Well, today I have also recieved a miss call from number: [protected]. And did called back them to check who might be this, then the person told me that I have been awarded with 15 lakh Airtel Dish TV lottery and I need to call his supervisor Rihan Patel no:[protected]. When I called him he asked me to deposit a amount of Rs. 15,000 to his compnay's bank account so that I can get my award money of 15 lakh with 10 mnts (he told the amount will be transfered to my bank account). This seems to be a fradulent call and guys be very aware not to belive such calls.

Hence I request you to please take care of such fradulent calls, so that your company name would not be used for fraud purpose.

Thanks!
Ram

Hello,

I was an Airtel postpaid customer for the past 8 years. In September, I had to travel to the USA and put my phone into the safe custody. I was to return during the first week of November. However, my trip got extended by 3 more months and hence I promptly called the Airtel customer care requesting them to extend the safe custody by 3 more months. The customer service agent confirmed that this could be done. On my return on Saturday (March 5th), I went to the Airtel Retail office to activate my phone and they told me they disconnected my phone and had no records of a request being made to extend the safe custody period while I am very sure I received a confirmation from the Airtel customer service. The same happened to my landline, and they humbly obliged to reactivate it. In order to activate my mobile, I was being asked to submit all documents again. How will a person who has not stayed in the country for 6 months provide any valid documents? Also, is this the way you treat a loyal Airtel customer, who has had the connection for 8 years???? I have always used the Airtel landline as well, suggested the same to my parents and plenty friends. I was very very happy with Airtel service until this happened. I feel so bad that a loyal customer like me does not get deserved respect back. Deeply annoyed with the service provided. I have now switched over to Vodafone. I am sure it does not matter to Airtel since they still have a lot of customers, but if this continues, there will be many disappointed customers like me slowly switching over to a different mobile carrier.

Sincerely,
Pooja Nayak
Old Airtel Number - [protected]

Bill No.[protected] of Rs. 297.35 dated 24.2.2011 received on 7.03.2011 in which charged Rs. 50/- as Last bill period Late Fee. But till date I have not received last bill for my mobile no. [protected]. Just now contacted local area Air tel Relation Centre and representative agreed to waive off the penalty of Rs. 50/- and accordingly I have paid Rs. 250/- by cheque. Air Tel is requested to wiave penalty and accept the the payment as full settlement of till date. In next bill penalty should not be charged.

A line of confirmation should be addressed on my mobile as well as on my email [protected]@yahoo.com.
Ashok Shah

Unsolicited BULK SMS
Iam receiving un solicited SMS from BA-56007 for purchase of plots and iam fed up. Can the mobile operators wake up and provide customers for blocking these Bulk SMS. SMS DND i don't think it works.

SMS are flashed at mid night also. Who wants to buy a house in Noida / gurgaon ? I think Airtel should should give customers to block these Bulk SMS- PRADEEP-[protected]

Sir, This is to bring to your kind notice that i have lost my mobile phone a couple of days back. Since then i approached Airtel Office at Begumpet for the issuance of Duplicate SIM. They have issued a SIM but not activated for more than 48 hours now.

I have lot of calls to take since that is my first contact. I am working as State President for YSR Sena, if this is the case with the VIP's in the city we can imagine how the approach would be for the general public.We have submitted the required documents for more than 3 times but even then there is no response. Customer care service is also not upto the mark. No appropriate response when customers approach with the requests. FYI we have consulted Begumpet i.e., Airtel Head Office, Life Style Building and Ameerpet Relationship centre too, but no luck

I request you to pls take care of the above request at your earliest convenience and do the needful

Thanking you

RangaReddy G P
Mobile No. [protected]/[protected]

WE KNOW airtel(now airtel) is atele-communication service probhider connecting people at large number the under the above brand name. For this reason I get connected with airtel a year ago that my subscriber/customer allotted number [protected] for USB internet connection and the gave ma a device called Micromax. They charged for the device near about Rs. 2400/= and a data plan postpaid connection Rs.850/per month. My 1st month bill amount was Rs.2382.75 (Bill period 02 feb2010 to 01march2010). Think for only GPRS connection my bill and device Total amount was 2400+2383= Rs. 4783.00 [Description of Bill charge are as follows:
1. Bill Period charges from date to date amount
Bill Plan chg Airtel Data card 999 Plan 02/02/2010 21/02/2010 713.57
Bill Plan chg Airtel Data card 399 Plan 22/02/2010 01/03/2010 114.00

Value Added Service
GPRS 130 Volume 1990.00
[protected]
2817.57

Discount for 1st month (-) 657.32
[protected]
Total 2160.25
Add: Service Tas 10% 216.02
[protected]
2376.27
Education Cess on Service tax @2% (+) 4.32
[protected]
2380.59
Secondary and Higher Education Cess on Service [protected]@1% (+) 2.16
[protected]
2382.75

I immediate call to the service center for what reason for my bill amount raised but not clarified I runt to the service centers but they cant clarified my quiries. I immediate appeat to disconnect my line. I pay only the excat amount that I used. Thjey harrased me by phone and sent personal men for collect the bill. In the mean time my husband was absent. They mentall torchared me for paid the total bill amount and I several time said come ,clarify me and negociated my bill amount, but they harassed several time. When my husband come, he called the Bill collector in my home and by negociated, they collect Rs. 1500/ = . I think this is all at an end.

But... But.. Bharti Airtel Limited.... a company within the meaning of company Act, 1956 and having registered Office at Aravali Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase-II, New Delhi-110070 and its West Bengal Circle Office at G.P Tronics Building, Y-17, Block Gp, Salt Lake Electronic complex, Sector-V, Kolkata-7000091 ...... APPLICANT

--VERSUS..

Mrs. Marofa Begum .................RESPONDENT

**** THE RESPONDENT DELIBERATELY DECLINED AND/OR FAILED AND/OR NEGLECTE TO PAY THE AMOUNT QUOTED IN THE BILLS RAISED FROM TIME TO TOME AND THE SAME TOTALING AMOUNT OF RS. 1455.14/ .....
CASE NO. 1897 OF 2011 DATED:09.02.2011

And above all this is veryfy Sri. Himardri Chakroborty, working for gain at G.P Tronics Building, Y-17, Block Gp, Salt Lake Electronic complex, Sector-V, Kolkata[protected]Senior Executive-CSD). He who not known the above mentioned fact and sign the veryficationon 9th febuary,2011 at his Advocate Chamber.

M/s. Bharti Airtel limited if your Outstanding amount due come to my home and collect the Microcax Device that amount was Rs. 2400.00 and give the balance Rs.[protected].14)=Rs. 944.86 that is outstanging dues from you. Why the false legal step taken?

I requested to the Telecom Regulatory Authority of India please take necessary Jenuine Legal steps among this fraud companies and all the Authorities. They cheated human emotion and moralities.This valueless, shameless, fraud companies nothing but cheated through their services.
And also Informed Office of the State Legal Services Authority, WestBengal, City Civil court, Kolkata, that without any proper verification how they can file case? Surprised India and Surprised Indian with the fake companies and fake services to the nation. Jai Hind ...

My Airtel number [protected], on 7th February, 2011 I had applied for the first time to switch my network service provider from Airtel to Reliance GSM at Reliance Web World, JVPD Scheme, Vile Parle (W), Mumbai. And on 12th February, 2011 I received a message from Reliance informing me about the rejection of my application by Airtel giving the excuse of violation of contract.

Therefore, on 14th February, 2011 I visited Airtel gallery at Lokhandwala, Andheri (W) to know the reason for rejection and about the violation of contract. There I was informed that as I am having the special benefit of 10 paise / sms that is why my application has been rejected. Instantly, I asked the Airtel executive to deactive my 10 paise / sms scheme so that I am able to switch my network to Reliance GSM without any trouble for which I was told that the service has been deactivated and this will be in effect without 4 hours. There, I was told to just go to Reliance gallery and just inform them that the reason for rejection application has been resolved and they and proceed with the switching of my network to Reliance GSM, which I did instantly by visiting the Reliance Web World, JVPD Scheme and I was told as the whole process is online the network will get switched.

But, unfortunately I did not get the benefit of switching the network this time. Whenever, I used to go to Reliance gallery and ask them when would my network will get switched to Reliance they just used to tell me within 2 days it will be done. But this never happened and after some days at the same Reliance gallery I was told by Mr. Vishal (who is in Sales at Reliance Web World) that if my application has been rejected for some reason and I got the matter resolved at Airtel side then they (Reliance company) have to send an e-mail to 'Mobile Portability Service Centre', who is actually responsible for switching of the network from one to the other, which they did not do. Now, I was asked to speak to Reliance Helpline where I was told that my Unique Porting ID has expired now and I must have to re-apply for the same if I want to switch the network.

On the same day, i.e. 28th February, 2011 I re-applied for the switching of my mobile network from Airtel to Reliance GSM at Reliance Web World, JVPD Scheme by paying Rs. 25 for the SIM card (which I had got for free when I had applied for the first time) and though the government has prescribed Rs. 19 to be charged by the consumer.

On 1st March, 2011 again I received message from Reliance informing me that my application (this time, too) has been rejected by my current network operator (Airtel). On 2nd March, 2011, I, again visited Airtel gallery to know the reason for rejection this time where I actually have to argue with them to get my network switched and in the end I was told that at their side it was still showing my sms service at 10 paise / sms pending. And I was told, now I will face no problem in switching my network to another mobile operator. Although, everyone at Airtel gallery was good enough with me in behaviour.

Again, I visited Reliance Web World at JVPD Scheme, Vile Parle (W) and asked them to process my request of switching the network from Airtel to Reliance GSM and send an e-mail to 'Mobile Portability Service Centre'. But, this time I was not getting proper response initially by the sales team of Reliance Web World which was in charge of Mr. Vishal and Mr. Wasim.

I asked Mr. Vishal to e-mail at the 'Mobile Portability Service Centre' regarding my switching of network to Reliance GSM from Airtel to take it further and to complete the formalities but Mr. Vishal was not ready to listen to me and he was saying that the problem is at my current network operator, although I had informed him that this time I have got it resolved at Airtel.

Mr. Vishal was just asking me to speak to the helpline for the further procedure for which I asked him that now he should help me out regarding the next steps and he took me to a lady who is in customer support over there and I informed her about the issue and only this lady was good enough in behaviour at Reliance Web World.

On the orders of this lady who is in customer support at Reliance Web World and probably senior to Mr. Vishal e-mailed to 'Mobile Portability Service Centre', on 2nd March, 2011, regarding my issue of mobile number switching to Reliance GSM from Airtel network but that too, taking his own time unnecessarily.

After all this struggle to get my number switched to Reliance GSM from Airtel still on 8th March, 2011, my number has not been switched to Reliance GSM network.

I hope consumers complaints at www.consumerscomplaints.in will help me to get the benefit of mobile number portability.

Hello,

I made Airtel broadband request on 2-Mar-2011 through Airtel website giving my mobile number, email-id and address details. I got 2 auto generated request numbers through SMS. These numbers are[protected] and [protected]. On same day I got call from a person claiming from Airtel to send someone to collect my documents. The person came at my home address and collected my photo, copy of voter-id card and Rs 500 for 649/month broadband plan. He did give me any form to fill up and said your document will be processed in 1-2 days.

After one week, I did not get the connection, the person who collected my documents is not reachable. When I called up Airtel customer care, they said they can't verify anything until Form number is known and asked me to visit nearest relationship center.

All this is very suspicious. I seriously believe that Airtel system is hacked by anti-social elements to get valid ID proofs. I am not concerned with Rs 500 but the copy of my voter-id that can be used to obtain N number of fake SIM connections.

As advise to reader, please follow 2 simple rules while giving away your ID proofs:
1) Always submit documents in retail outlet or customer center office. Never give to collection agents
2) Write purpose of the ID proof on the copy so that it can not used by making further copies of it.

Thanks
-Nitin Gaur

Hi,

My no. [protected] was ported to airtel on 19th feb,2011 and from since then my services automatically gets barred untill I reinsert sim in my mobile. I have tried keeping sim another handset but i was facing same problem. I have complained many a times at customer care about this issue with no proper reply.

At last on 8th march,2011 they have told me replace my existing sim with new one from Airtel relationship centre which I did from Borivali (West), Mumbai relationship centre, at 12:00 noon, by paying Rs. 25 for the sim and they have told me new sim will get activated in maximum 4 hours but untill 11:00pm my sim is not activated yet.

To my surprise today when I contacted customer care they have told me your number is not in thier database which means youe number is not ported yet to airtel.

Regards,
Ashish Mishra
Mobile:[protected]

I m dev chauhan,[protected]. on my mob. no. wiyhout any intimation they activeted services like metromony, cricket pack. When i calling 121. they r only doing formlty like yes sir sorry for inconvinous now i m this service pack turn into deactiveted and when isk him abt service pack how they r activeted on my no. they told me that sorry sir it never happen again.
All i writing bcause i never expect from one of the most famous brand in telecom industry AIRTEL. kindly that metter .

dev chauhan
[protected]

Hi,
AIRTEL 3G - NO USE: I am struggling to get to activate 3G signals in my USB device. (Mobile No. [protected]) I have taken the USB 3G Device one and half month back and till date i don't get 3G signals. Do you think is this FUNNY? Yes, Several times I have walked into airtel office located in bangalore opp. to jayadeva hospitals. Similarly i made many calls to the customer care number...BUT no one is helped me to get activated the 3g connection. Its all about change in system in terms of CUSTOMER RELATIONSHIP. Now a days no one bothered to take care customer complaints as like earlier. I can not see any senior people / representatives to handle the calls in their major offices in bangalore. As a customer dont have any option to satisfy with their calls. I shall wait for tomorrow if the problem still exists i shall shift to other service provider.
Please do needful.
Vasanth