I purchased a new prepaid sim today from an Airtel store
I was told to wait for 30 mins before I start the activation process
It has been more than 3 hours and I see no signal on my phone
I have tried different phones
I don't know my new number and the customer care agents at Airtel are not providing any help
I have the sim details ie the 20 digit aim number and the imsc number
I have tried powering on and off the device, inserting reinserting sim etc.. but nothing works
I was charged 50 rs, yet got no reciept . They didn't provide me the mobile number either
In these corona times, I want to mimimize my exposure, yet I am having to visit Airtel store multiple times.
Doorstep kyc is not available and I live in a major city -Chennai
I was expecting better service from Airtel, otherwise I would have just gone with some of the more economical carriers
Airtel customer support has been notified about the posted complaint.
Threr no way you contact Airtel representative in app.
Call call center waited for 15 minutes but got cut saying all exe are busy