Airtel Complaints & Reviews

Hi.
This is Chhabi jana(sasmal).i am a customer of your degital TV service.I recharge for 12 month RS-1656/- at that time customer care commitment was all bengali chanal will be came in this pack.But after re charge i saw few channel not comming(eg:-like Sangit bangla,star annand,star jalsa,zee bangla etc...)
.Then i lunch a complain but can't solve yet.And customer care exicutive telling sorry for that incident but can't refund mony or add thouse chhannel.Please take tricity stape as early as possible.
If you are not take necessary step to solve this problem, we will go for ligal step.
Thanks & regards
Smt.Chhabi jana(sasmal)
ph:[protected]

due to some generalised reason o[censored]ploading some software i've not been getting the signal for the past 7 days & the problem is still continuing. i contacted the customer care of the company but its of no use. they are not giving any proper response & i h've to suffer for the same. since it is a general fault the company should have taken proper care thereof which it has not taken.i hope that they do take proper action or do ih've the option of going to the consumer redresal forum.

Respected Sir/Mam,

My name is Manish Aggarwal and I am a Airtel prepaid connection user with Mobile # [protected](Haryana Circle)...I have been using this Mobile Number for quite a long while now and had no major concerns in the past.But from past few months,almost every single day I am being charged for a service called (AIRTEL LIVE) which is offered by Airtel,for no reason.Despite of contacting Airtel Care END NUMBER of times and requesting them to deactivate this service on this Mobile Number,I am still being charged almost everyday for the same service which surprisingly I HAVE NEVER EVER USED...Every single time when I contact Airtel regarding the same I am being asked to delete some settings from the handset that I use,which unfortunately has NOT DONE any good.THE MOST SUPRISING PART IS THAT WHEN I ASK THE AIRTEL PEOPLE TO DEACTIVATE THIS SERVICE FROM THERE END,I AM TOLD THAT THIS SERVICE CANNOT BE DEACTIVATED FROM THERE END AS ACCORDING TO AIRTEL ONE WILL ONLY BE CHARGED WHEN HE USES THIS SERVICE WHICH IS VERY HUMILIATING AND DISGUSTING AS I HAVE NO PROOF THAT I DO NOT USE THIS SERVICE...I have escalated the issue end number of times in the Custmore Care Dept. but have never been provided with any permanent resolution to this.Every time it is a QUICK FIX that the Customare care dept. gives and few days down the line the same issue reoccurs(That the amount starts getting deducted from my account).Though I only use this Mobile Number as an alternate number as I am not currently residing in Haryana anymore,but still I will be using this number and would like to get this issue sorted out at the earliest as I have already paid A LOT to airtel for something that I've never used.Any assistance from your end would be greatly appriciated..Waiting for a positive response..

Thanking You,
Manish Aggarwal
[protected]@dell.com

Dear Sir/Madam,

I am writing this to highlight an issue with my Airtel mobile services. I am an NRI and wasn't aware of Airtel's regular & dedicated account blunders created recently. I recharged my account yesterday with an amount of Rs. 250 which, as per Airtel's offer, provided me with full Rs.250 talktime. As I said, I wasn't aware, this has now gone into some dedicated account, with a validity of one month. But, I am unable to make any calls, as my regular account has only some 15paise. It's just ridiculous and a blunder on part of the service provider.

When I try to contact Airtel's customer care, I get those stupid answering machines and unable to speak to someone for real.

I have been using Airtel since very long time while I was in India and use it whenever I am back in country. I am quite frustrated by this and want someone to contact me & fix this ASAP!

Regrads,
Gaurav
gaurav.[protected]@hotmail.com

I GOT A NEW AIRTEL COOECTION RECENTLY FOR INTERNET SERVICES BUT THE DAMN SLOW SPEED DESNT ALLOWS ME TO SURF THE NET FLAWLESSLY SOMETIMETIMES IT ISDAMN FRUSTATING N EXHAUSTING .......WHAT 2 DO? ALL THESE SERVICES ARE [censored]G ....... NOT TO SAY ANYTHING THEY JUST WEANT MONEY AND NOTHING ELSE PLEASE GET ME RID OF THIS DAMN SLOW SPEED AS SOON AS POSSIBLE

My Airtel land line no#[protected]

I had requested for deactivation of my Safe Custody Mode on 31st Dec'2011, which was later informed to me on 2nd Jan'2011 that the same has been done, however till 9th Jan'2011 its not been done.

I have been making repeated calls to Airtel broadband helpline (which is the only mode to contact them) regarding this, firstly i get the resolution time of 8 days, whereas now days one can get a new connection in 2 days time.
Secondly, i have spoken to many floor supervisor and airtel customer care agents but every time, they tend to change the actual complain i have made, ie. 2nd time i called up they updated my complaint as "Customer requested to discontinue the airtel connection" and 2 days later they have registered the complaint as "Customer wants to shift the connection to another address"

I have been repeatedly trying to get in touch with the nodal officer at phone no#[protected], however no one is picking the call, so i have dropped in a email at their mail id# nodal.[protected]@airtel.in.

Following are the complaint no# which have been given to me[protected]given on 4th Jan'2011 and still not closed as on 9th Jan'2011) and[protected]given on 8th Jan'2011 with TAT of 12 hrs still in open status).

Coz of all this i am facing great inconvenience and wasting my time and money on just making calls to airtel helpline[protected] and then also i am not getting any help.

Would like you to intervene in this case and try to help me out.

Ravi Shankar
For further details please feel free to get in touch with me on my mail id# rav.[protected]@gmail.com

Dear madam/sir,

I'm using samsung GT-I5801 with an airtel no. [protected]. I have a problem wit my handset or my network with which i cudn't get to know about my MAIN BALANCE, SMS BALANCE, NET BALANCE and any other USSD CODES... Can you please insist me by mail to ([protected]@gmail.com) or sms to know a solution for my problem.
thank you

Dear sir,
my mobile no is [protected]. I am using airtel mobile office service almost 1 year with out any problem. But since nov 25, 2010 i am facing a huge problem. I can now only access gprs for 4-5 minutes after connecting to the internet. After that the gprs connection is getting hold forever. If i diconnect it and then reconnect it then same things happened repeatedly. I am using nokia n72 handset. I have complained many times(30) to the airtel technical help line(12118). But they are not responding well. Many they have taken complains and take some days to resolve it. And i called to 12118 every time they have said my complain has been resolved but my problem remains same. I am using mobile office 98 plan. This problem happen to every n72 with airtel connection. Because now i am using gprs with vodafone in my n72 without any problem. And with my airtel sim i can access gprs without any problem.but i am facing the same problem with every airtel sim. I have tried with another n72 same things happened. Sir please please help me and resolve my problem.
Yours faithfully
Alakesh koley
E-mail ID- koley.[protected]@gmail.com

Dear Sir,
My self Rishi Ram Sharma and i am using Airtel SIM. My mobile number is [protected]. i have submitted documents like address proof and password size photo on 01.01.2011 at Airtel shop Neelam Bata Road -Faridabad now problem is that my airtel mobile service is closed by the Airtel company but I want to continue the service. When i asked the customer care they told it will be activated soon. But still my SIM is dead. Please register my complain & activate my sim service as early as possible.
Regards,
Rishi Ram Sharma

My internet facilities are unlimited free from 8 pm to 8 am everyday . I started using the broadband service from 7:55:55 pm on[protected] . I have been charged Rs1720 for 4.05 minutes for usage that is charged for me.
Anil Kumar Makhija
Landline no 47562599

Sir/Madam,

I want change my existing 499 plan of voice and DSL to 699 unlimited.
I have mentioned my ( in name of Sudhir ) Airtel Fixed line No. in the Subject of Complaint.
Thanking you for your service and good regards.

My cell number is [protected]. I suddenly find my account was siphoned off approx Rs. 200. I did not understand how but I added additional Rs. 300 charge to continue using the phone and found that it was also depleting without me making any calls. So I got worried and turned my phone off but that did not stop my account from depleting and I found that all Rs. 300 gone in one week that I could not even make 121 operator call from that phone. So I called operator from other phone and found that somehow I got signed up for GPRS service, me or any member of family did not do it. And the service is such that that keeping my phone off does not stop the charge from occurring, I also can't stop service from my phone, your 121 operator is refusing to stop the service - he wants me to call up another number for that. So I have following questions:
1. How did I land up signing for service that I did not ask for or needed?
2. What kind of service is this that keeps charging even when the phone is off?
3. Why can't I get to remove this service, either from my phone or operator?
Currently my only option is to throw the sim and sign up for new service with another operator but I feel you people need to give my money back.

Hi,

This complaint is against Airtel Landline No.[protected]. I wanted to cancel my Airtel account as I was shifted to another place. I raised request on 29th november 2010 for cancellation and it was agreed that the account will be cancelled and airtel executives will come and take away the Landline set and Broadband modem. But the connection was not disconnection after 1 month of follow-up. I use to continuously call Airtel Customer care and they give false promises.
1st Airtel Cancellation No. 1291777
2nd Cancellation No. 1312284
I have many reference no. but the Last service request reference no. is 41598308 on 4th janauray 2011, they said our customer care will get back to you by 7th Jan 2011 but i haven't got any call from airtel.

This is a serious concern. Kindly solve my problem as soon as possible.

Thanks
Rajan Srivastava
Mobile no. [protected]

This is Koustov Choudhury.My Airtel Prepaid Mobile no. is [protected].My service provider sent me some messages to submit my id proof.I have done that twice.But suddenly my sim card registration is faild.When I have contacted to the Airtel outlet they have informed me that the no is deleted and it is not possibe to restore the no.

I am using this no.till 2 and a half years and it is a life time sim.I am in a big trouble and cannot understand what to do.If airtel like company's service is that so I think at first they should stop talking about customer relationship.I just Whant to Know Why Is it happen as soon as possible.

My Recent Contact no:[protected]
email:[protected]@gmail.com

A sum of Rs. 333 was recharged for the Airtel No.[protected] on 05.01.2011 through ICICI online banking.

The transaction reference is as under:
BIL/[protected]/0103/[protected]/91966 DR

However the said sum was not received till 08.01.2011.

Kindly do needful to update the recharge currency against the No.[protected]

Regards,
RAMAWATAR YADAV

Dear Sir/Madam,

I have been using Airtel since I got my first mobile phone. I have been very much satisfied with your service.
However sometimes I feel that Airtel tries to get paid for unwanted services. Please consider the below case:

I received a call from [protected] at 15:05 on 6th January 2011 ( Thursday). It was related to some Baba Ramdev service pack. I just listened to the entire message and the call ended on it's own after sometime after NOT GETTING ANY RESPONSE from my side. *** I just listened through the whole message and DID NOT PRESS ANY BUTTON during the entire call.

Next day,on 7th January 2011 (Friday) I received an SMS from 543212 at 19:40:02. It says as:

"Thank you for choosing Baba Ramdev pack.You will noreceive 1 sms alert daily. Call[protected]bto listen. You are charged Rs. 1/day."

I was amazed to find this sms.

While I tried to contact Customer Care for clarification it took 3-4 unsuccessful attempts (50 paise/attempt). Finally I succeeded to get in touch with a Customer Care executive on 8th January at around 12:30 (midnight).

It was too shocking to hear from Airtel that I received the call and that's why I have been charged for this service. Then the executive tried to connect me to his supervisor for clarification but all in vain. I had to be online for long to get all the clarification which I have not yet got. This call cost me Rs. 1.50.

Can somebody from Airtel explain the LOGIC at their end which just seems to be like:

"IF call is received
IF 5 pressed
THEN activate the service
ELSE
activate the service
END-IF
ELSE
call him again after sometime
...
"

My dear Sir/Madam, the total cost I have mentioned above may seem very little. BUT it's very shocking that to get the answer to a question to get a clarification we need to spend lots of our Valuable Time.

""" PLEASE ACCEPT that there can be a fault at your end (and stop saying that you have selected the Service pack yourself etc.... and saying that a Service Pack cannot be activated if you do not press any button ...etc)""

Hope to get a prompt reply from my favorite service provider and also hope to get all my PAISA paid back to me for all this...after all I have 1 Paisa/second plan and each Paisa does matter ... :)

Regards,

Amit
[protected]

Respected Sir,
Myself Nand Kishor Sharma Air Force Employed S/o- Late Shri Ram Lakhan Sharma from Gorakhpur distt.(U.P). My mobile no is [protected]. On 07/01/2011 I have recieved a phone call from the no[protected] at 09:40am relating to Lottery Prizes her name was RANJIT. Caller told me that, " He is calling from Airtel Centre and I win about 2500000/- rupees as lottery prize. So, kindly u send me 5700/- rupees as ITZ cash money". Further he gave me a number [protected] named Bijay Kumar located at Bandra (Mumbai). In next conversation he also aproved about lottery winning and advised me to submit the said money. Due to this call with reference to Airtel I lost my precious time and hard earned money Rs220/- as phone charge and got unwanted mental pressure.
Then he also told me buy another ITZ RS.9000 card & ask there pin no. & he ask my account no.
My humble request to u please verify this call and lottery scheme trustness. So that I can take further steps.
Yours sincerely,
N.K Sharma

I HAVE SEND A REQUEST OF ACTIVATION OF DND SERVICE AND MY REF NO IS W[protected] AND REF DATE IS 08/11/2010 BUT AFTER PASSING 62 DAYS THAT SERVICE IS NOT ACTIVATED. MY MOBILE NO IS [protected].
SO MANY ADVERTISMENT CALL COMING 10 TO 12 TIMES PER DAY.BUT AS PER DND ACTIVATION RULE IT SHOULD START WITHIN 45 DAYS.I CALLED CUSTOMER CARE AND ASKED THEM TO STOP THIS...THE EXECUTIVE SAID HE WOULD PROCESS THE REQUEST N THESE OFFER CALLES WIL BE STOPPED IN 45 DAYS...BUT 45 DAYS R OVER STILL OFFER CALLS R COMING EVEN IN MID NIGHT, THESE CALLS R DISTURBING TOO MUCH...JHARKHAND AIRTEL CUSTOMER CARE R NOT AT ALL SUPPORTIVE NOW AGAIN THEY R ASKING FOR MORE 45 DAYS TO STOP...NOW I M FED UP, IF THIS IS THE SERVICE I WIL SWITCHOVER TO ANOTHER CONNECTION
SO I REQUEST YOU TO STOP ALL PRMOSNAL CALL AS SOON AS POSSIBLE. S.S. PATHAK

Dear Sir,
Iam using an AIRTEL HARYANA NUMBER-(+91-[protected]).I have a NOKIA N97 MINI handset with me and Iam using their MOBILE OFFICE Internet service on My Handset itself. Iam getting only 1KBPS speed while surfing/downloading/uploading through it. Airtel's customer care executive has said to me that they offer 3-4KBPS SPEED(DOWNLOADING/UPLOADING) and 20+ KBPS speed for (SURFING), but that's not happening.Also Iam getting only GPRS signals instead of EGPRS signals at my home location .I have complained regarding all these problems but no solution has been provided to me.The details are as following--
COMPALINT NUMBERS AND THEIR DETAILS--
1.CMOUD[protected](DATED-28,12,2010)(1.29PM)
2.CMOUD[protected](DATED-28,12,2010)(1.55PM)
3.CMOUD[protected](DATED-30,12,2010)(8.45 PM)

Reagrds
KUNAL VASHISHTHA
AIRTEL NUM-[protected]
ALTERNATE CONTACT NUMBER- +91-[protected]
ADDRESS-HNO.354/7,SANT NAGAR,PATIALA CHOWK , NEW HANSI ROAD , JIND-126102, HARYANA

Sir, I bought 2 simcards from airtel on my name. After sometime company deleted one simcard as company"s new regulations. I,d 470.00 Rs in my simcard. I called company but they said your money is gone deleted with simcard.It,s o.k.company cancelled my sim but company should refund my money back. But company refused to pay me my money.