Airtel Complaints & Reviews

I am a very dissappointed and frustrated customer of Airtel due to the way things have worked out till now for a new DSL connection requested.

My name is Jacob Rajan,residing at Ittina Abha Apartments,Flat No B113,Laxmi Layout,Munekolala Main Road,Marthahalli,Bangalore 37.
Ittina Abha is a newly come up township on Munekolala Main Road with over 112 flats.Initially Airtel has refused DSL connection to flats due to feasability issue however with the increasing number of customers,Airtel approved connection to the flats after doing the required survey.

Around 20 customers applied for the connection in the first week of November 2010 and we were promised to have the connection in place in 10 days.
Talking specific,I applied for the connection on 5/Nov/2010--Application Number 179240 and paid a sum of Rs 2697 as 3 month advance rental.Ever since I have been just following up like fools but not getting any concrete outcome.One Mr Ravi Kumar (Mob-[protected]) is the person incharge from Airtel for our area.Every time when I call him he just recklessly say it will take 10 more days,1 more week,2 more week and so on,with excuses like cable is being layed,work is being stopped etc etc.
In short all these days and weeks have now become MORE THAN 2 MONTHS now and YET i dont have any specific outcome on what is the status of the connection.I officially logged a complaint also with Airtel on 8-Jan-11 with docket number 41717896 and raised my concern with the nodal officer on 12-Jan-11 with no outcome again.

I am hence forced to go the legal way now and this complaint is to put my concern on record.At this point of time when things are gone over 2 months now,I am looking for a responsible reaction from Airtel ASAP for the mental agony and frustration i am going through for the last more than 2 months.

Regards
Jacob Rajan
Mob [protected]

sir,
today i got sms on my register mobile that i got book movie Dbaang FOR RS 25
BOOKING ID IS 30482881
I HAVE NEVER BOOKED SAME
PREVIOUSLY I RECHARGE MY ACCOUNT FOR 500 Rs ON 15.10.2010 AS PER UR INFO IT WAS VALID TILL 15 FEB 2011
BUT THAT GOT LASTED TILL2 JAN 2011
MY AMOUNT BEING CHARGED FOR SOME FALLSE AND FAKE SERVICES
CUSTOMER ID [protected]
PAWAN KUMAR SHARMA

respected sir,
i Yudhister Meena S/O Shri Sita Ram Meena R/O D 231, 232 Gandhi Vihar, Mukherji Nagar, New Delhi, is a customer of air tel mobile service provider.there are two accounts with my air tel SIM, one is dedicated account and one is normal account. On 11/01/2011, I had approx. 3 Rs. in my normal account and approx. 35 Rs.in dedicated account. From customer care Center, I had information that my money in normal account will not be deducted till I have money in dedicated account, but on on 11/01/2011, i was not allowed to make calls by the mobile service provider saying that you have zero balance in your normal account, due to it i could not make my some of important calls at that point of time. Then in the evening i got it recharged by talk up of 60 Rs. and got balance of approx. 54 Rs. When i wake up in the morning came to know that i have a balance of only of 46 Rs. approx., in my normal account. Then I called the customer service center of Air Tel, there I came to know that they have deducted approx 10 Rs. from my account for using hello tunes and job alert services. But i never said them to give me such services nor I authorized them in any other manner for the same. On asking for the restoration of the amount they said that it is not possible.

so sir i want restoration of that amount and a compensation to the tune of Rs. 10000 for mental agony and inconvenience faced by me, a direction to the Air Tel service provider to not to make such deductions again in future from my or from any other customers account.

kindly take steps in this regard.

thank you.

yours Sincerely,
Yudhister Meena

thank you.

since last 7 days i am sending request with details of the bulk sms sender to stop those in my phone but as company AIRTEL promised to stop it but they did nothing , it seems after making complain i am getting more rubbish sms. pls look after the matter . it all in mail so if u want i can send all the details
my mail id is [protected]@yahoo.com

Dear dishant

1.This refers to my request on airtel website and subsequent telecon with
Meenakshi who in turn had advised to mail you my request.Accordingly, a mail
was sent on 29 Nov10. No reply /confirmation has been received till date. A prepaid mobile connection [protected] is held by me. Earlier, the same number was a post paid connection and as per the last statement generated on 21 Nov10, the amount payable is Rs -705.63 . This being the final statement wherein the security deposit has been adjusted against the previous balance of Rs 745.08.The amount of Rs 705.63 is required to be paid to by airtel.The payment of said amount is still outstanding and no communication /confirmation has been received on the issue till date.

2.Not withstanding the above, now my airtel prepaid connection is also dis activated without giving any reasons either through SMS/email. The prepaid connection [protected] is displaying invalid SIM now for past two days.The non activation of number is causing inconvenience to me . All the relevant document have already been provided at the time of registration i.e. 13 Nov 10. I may please be advised for the required action.

A favourable action is requested.


Thanking you


Wg Cdr Mukesh Khare
Air Force Station Suryalanka
Post Bapatla
Distt.Guntur
Andhra Pradesh
522101
Tele: 08643/224090
:[protected]
Mobile: [protected]
[protected](Not Functioning, requires activation by airtel)
email id : [protected]@yahoo.co.in

Sir
I am an airtel mobile subscriber (mobile number[protected] since more than 6 years. Four years back I have converted my post paid connection into prepaid connection (life long services) for Rs.1250/-. This was the amount charged for converting into life long prepaid. Since then there are lot of complaints. Recently on[protected], I was called by a girl from mobile number [protected] stating that my number was specially selected for an offer that no rent is charged for selecting a ringtone for six months. Thrice i confirmed with the girl that I was not charged. Then as per the advice of the girl, I have selected a song. Within ten minutes, I received a sms stating that an amount of Rs.120/- is deducted for ringtone services. I was shocked. Immediately I called the customer care, which is automated and nobody is there to listen me. When I register my number for complaint, I was told in the automated reply that I will called within 72 hours. But nobody has contacted me. Again and again I register my complaint, again and again I was told I will be contacted within 72 hours. But no response. I want my money back at the same time they should be taught a lesson.

ihad logged to a random website which in any ways was related to airtel ,but after accidentally clicking on a link i received a message from 1210 that i hav downloaded a game and i have been charged of 99 rs for the same . Now i want to know why there was no intimstion of the game being marketed or advertised by airtel on the link . When i called customer care and i spoke to prakash h said yes i have downoaded the game narnia and i hav been charged for the same. It was nice though he said he would be reversing the charges . However im still not suremhow can any telecommunication company play with ones security and personal details so easily.

I am also getting calls from [protected]. Could you please make sure that I don't get any calls from this number hereafter?

Dear sir,
I lost my Mobile with SIM Card. My airtel delhi mobile No. is [protected]
I request you to please block the sim and intimate me at the e-mail provided here i.e. [protected]@gmail.com or sms my mtnl mobile number[protected]
I would also request to intimate me last no. dialled from this sim card.

I had a Land Line connection with a Airtel No. 42331474. I had requested to Airtel Customer Care on 28.Nov.2010 for disconnection of the Above Number after paying Last Bill of Rs. 2178.00 (On 30/11/2010). Inspite of repeated request the connection was not disconnected. We are not living on the existing place of the connection and we had already sold out the above premises. We have again contacted on 07 Jan 2011 and talk to Sr. Executive in disconnection department Mr. Rahman, he asure me, sir your phone will be disconnected very soon. again a call received from Airtel and they asked me (sir aap connection kuyon cutwana chhate hain. aap apne kisi friend ke pass transfer karwa dijiye, aap apne dusre premises per transfer karwa lijiye etc.) and we are fraustrating why the phone is coming from Air Tel again & again. The phone was misused. So we requested to concern officer to take the immediate action as per the existing rule & regulation & oblidge us.
We hope the matter will be resove very soon and inform us accordingly.
Thanks
Amit Sasbharwal
[protected]

Hello Sir,
My Name is Ashish Singh. And I am from Agra(U.P). My complaint is that I had been activated 5 Rs. mobile internet in my Airtel number([protected]) at the date of[protected]. My friend tell me that this service deactivate within night 12' o clock. But it is not deactivate and 5 Rs. again deduct in my mobile automatically. So, I call customer care to deactivate this service at the date of 30/12/2010. They said that you can dial *567# and follow the instruction. It will automatically deactivate. I did dial all the day this number but internet cannot deactivate. So, I did again call to customer care helpline no. at the date of 30/12/2010 they said same as before. I tell please u can deactivate this service with your hands. they said we can't. They said you can remove your sim card in your mobile or delete internet setting in your mobile and wait mid night, this service automatically deactivate in your mobile. I did the same. In the Morning, when I insert the AIRTEL sim in my mobile and open my mobile my rupees again deducteded my 5 Rs. balance at the date of 01/01/2011. I complaint in the AIRTEL customer care helpline no. 121. They said you can call our GPRS helpline no.12118. I said you can also tell me this thing before when I call you.
Then I call GPRS helpline no. and registered my complaint no.[protected]. they tell me that your request resolve within 48 hours i.e. till the date of 03/01/2011 at the time of 12'O clock. But my complaint did not resolve at that time. So, I call 3 P.M that day. They says that your problem is not resolve at time. You can wait only 4 hours. We can deactivate your service with our hand. So, I waited 5 hours, after that my service did not deactivate that time. So, I call again customer care.


Matlab kul milakar maine unhe kai baar phone kiya lekin wo kabhi apne technician officer ko call transfer kar dete to kabhi ye kehtey ki hum aapki problem ko apney hand par le kar aapki service ko deactivate kar detey hain. Maine unse kaha ki ye maine pehley bhi sun chuka hoon. Lekin meri service abhi tak deactivate nahin huyi hai. To unhone kaha ki Is baar jaroor ho jaygi beliveve me. To maine kaha thik hai, maine 04/01/2011 ko apna balance check kiya to usmein se phir 5 Rs. deduct ho chukey thy. Maine again call kiya to uhoney kaha hum aapki complaint ko apni taraf se deactivate kar detey hain. Maine kaha aap is kaam ko 6 se 7 baar kar chukey ho lekin meri service deactivate nahin hui. Unhone apney Officer ko call transfer kar di aur Unhone kaha ki 5/01/2011 tak apki service deactivate ho jayegi. Maine Till date ko night tak wait kiya aur customer care ko call karney se pehley apna balance check kiya to pata chala ki merey balance mein se 30 Rs. aur deduct ho chukey thy. Maine phir customer care ko call kiya to unhone kaha ki meine aapki service deactivate kar di hai. Ab ye Atomatically activate nahin hogi. Jab maine unhe ye bataya ki evening ko mera balance mein se 30 Rs. aur deduct ho chukey hain to unhoney kaha ki iski hamarey pas abhi koi bhi jankari uplabdh nahin hai. Aap 5 Hours baad hamarey pas call karkey iski jankari ley saktey hain. Maine kaha Jab 29/12/2010 ko meine apney balance mein 126 Rs. thy tab maine 5Rs. internet kiya aur aap logon ne tab tak mere balance se paise katey jab tak ismein 10 Rs. nahin reh gaye. Aur unkey ye kisi bhi complaint ka koi bhi reply nahi aata hai. And mein jab balance nahin raha to unhone sari service deactivate kar di. Aur maine kaha ki iska koi refund hoga ya nahin to unhon kaha hamarey yahan aisa koi rule nahin hai.


So please sir, meri balance ke refund ke liye Aap is par action jaroor lijiga.

Thanks & Regards,
Ashish Singh,
37A/30/8D/2A,
MADHU NAGAR,
AGRA(U.P.)-282001
MO. NO. [protected], [protected]

SIR

I ALREADY SUBMITTED MY ADDRESS PROOF DOCUMENT FOR NEW AIRTEL PREPAID CARD I BOUGHT FROM NEAREST SHOP IN AVADI FUE DAY BEFORE (30DAYS) ,ITS ACTIVATED ON NEXT 2 DAY .BUT LAST 10 DAY MY NUMBER IS LOCKED BECAUSE OF NOT PROPER DOCUMENT I HAD GIVEN MY PAN CARD ,DRIVING LICENCE XEROX COPY WHILE BUYING THE NEW CARD .BUT NOW AGAIN THERE ASKING MY SAME ADDRESS PROOF,OK I HAD GIVE THAT PROOF BEFORE 5 DAY STILL THEY DONT TAKING ANY ACTION MY PREPAID CARD IS BLOCKED .MY MOBILE NUMBER IS [protected].AIR TEL CUSTOMER SERVICE IS VERY VERY BAD ………..

For the past few days i have been facing issues in connecting to the internet (GPRS thru Mobile office). i have tried reaching the customer care ample number of times. i would either end up waiting with no response (losing all my currency finally as this call is being charged). i am highly dissatisfied with AIRTEL service.

I m using Airtel post paid connection with monthly rental plan and Black berry service basic mail plan. I asked for GPRS service on my blackberry hand set, but intially told its possible by the call centre fellow and told me that he will send the GPRS setting of airtel through SMS, But i have not recieved the setting. On calling again another cell centre fellow told me that blackberry hand set will not able to take the GPRS setting due to their entrprise version.
But The bill is generated to me for the Black berry and GPRS services and asking me to pay the amount. Appelet office says simple the Bill is generated you have to pay. Airtel apply the bill my mail checking the twice through GPRS and Blackberry service.
kindly check the billing servers of airtel it will generate bill for the SMS to landline no also which is partically not possible to do.

I am using last 2 years airtel postpaid number [protected].last Sep and Oct I got more bills 2100 Rs. I asked reason and sent proof of my call summary with call charges. Airtel customer replied we don’t have full details but you have to pay bills. I told how I can pay with out proof. Send proof of my bill details then only I will pay like I replied. After month disconnected my outgoing calls and next month disconnected my number with out any information. After that I had taken new prepaid number. Airtel customers taken sim contact numbers from my number [protected] and called all the numbers they told she was not paid airtel postpaid and disconnect given about me wrong information and taken my new number. I only told give my new number to my friends they are asked me can I give your new number or not. They are given my new contact number.Airtel customers called me asked to pay bill. I mentioned same reason they replied we don’t have detailed bill. After that they are calling my sim contact persons again and again every body complaint about me wrong information and irritating them too much like will go court she was not paid amount. Calls was coming these numbers [protected] and [protected] and [protected] and one of the names was Tulasi.
But they are not calling me even they know my new contact number also. What I have to do this was happening last 3 months.
Why airtel customer people doing like this if mistake have their side also.
Why I have to pay bill without knowing how they generate bill?

Thanks & Regards,
Sireesha

Sir,
My mob no. is [protected]. from last night my sim is showing that sim card registration failed. when i call the same no. from another no., my call is connecting to somewhere else and some one is recieving the call.
when i called to the customer care, they r saying that, "the number may have been swapped, so buy another sim card paying extraa money or apply for a duplicate one."
though it's not my fault, why should i apply for a duplicate one or buy a new one?
Kindly take necessary actions regarding this.
Chinmaya Mohini
Berhampur
[protected]@gmail.com
alt. no. :[protected]

Hello Sir ,
My name is Sameer Khan I am an Airtel customer from past 8 yrs ,my age is
19 and i live in mangalore , iwould kie to submit this complaint regarding airtel
office mangalore A B shetty circle Pandeswar Mangalore , For any queiris
regarrding airtel , such as ,duplicate sim , or sim to be blocked or aitel
boardband they provide every service but once the particular product is bought
if any problems occur and when we get back to them thier famous slogan is that
our SERVERS ARE DOWN I pleading to please take action cause i my self
including most of my family members and friends are facing thi probelm from the
past Five years and its the same OUR SERVERS ARE DOWN , PLEASE DO
SOMETHING .AMEN.

Hi Everyone,

Recently there was a news that government had made a rule asking all the mobile network servers to resubmit the address proof and ID proof pertaining to the connection each individuals, As per the government rule i have submitted all my documents again, But still i get a message which is a service reply asking my documents to be produced again to enjoy the uninterrupted service.
Why is it that they want us to submit the documents again. Does airtel think public doesn't have any other work other than submitting documents?
On top of all this Airtel has been considered as the No 1 Mobile Network service. But is this what a public expects from India's No 1 Mobile Network Service?
Kindly solve this problem.

Airtel IPTV not connected.

I am an existing Bharti Airtel customer (number[protected] and have been using Airtel broadband services for 4+ years now.
On Dec 16 2010 I placed a request for IPTV. Nobody called to follow up or check so around last week of December I think on Dec 27 2010 I raised my first complaint[protected] and their executive came to collect documents and I gave them a cheque of Rs 1750. I was informed in the next 7days connection will be up and running.
After 8 working days of waiting I raised my second complaint[protected] and was informed in the next 24 hours connection will be up and running. I did receive 2 calls from Airtel executives but they just wanted to come collect documents which I had already submitted. Not sure why it is not on their records (cef no: TBLR 201007).
No response from Airtel iptv executive on connection.
My third complaint was raised on Jan[protected] and by Jan 10th the connection was to be up and running. It is Jan 11 2011 and I am still waiting for the Bharti Airtel to come respond.

It is very difficult to get Airtel executives on call when you dial 198. I have dialed many times and have waited for 15 to 20 minutes to actually speak to anyone. Plus nobody there knows of any Airtel management number where I can escalate this issue too. All they say is 198 is your only option.

This is the first time Airtel service is so slow or to put it right it is "lame". Airtel service "was" great and if Airtel management takes their customers lightly then they are forgetting there are other good companies out their providing similar products with better services.

In short the service now from Airtel is very disappointing.
If nothing is done this week about my IPTV connection I will be forced to remove Airtel landline and broadband services too.

Regards,
Shahid.

I am Sivaraman Airtel No:[protected]. I have been using this for the past 21/2 years as postpaid. Before a year i changed it to Prepaid.

On 01.01.2011 i lost my mobile and i went to airtel show room to get a new sim for the same number. But they said my details [Name and Address] were not updated.

They asked me to go to the Hosur [60 kms from Krishnagiri] and to submit the ID Proof and Photo and to wait for 7-Days to get update of my details and then they will be providing a New sim. But till now they was no process in this. I have went to Hosur more than three times.

Airtel customer service is getting worse than ever. I need a new sim.