Airtel Complaints & Reviews

Hello ...,
I have an Airtel Prepaid sim with mobile No: [protected]... My outgoing calls were stopped on 14'thDec, saying that Documents were not submitted. I have submitted my documents around 6 times from 4'th Dec onwards. But there is no proper action from their side & today my incoming also stopped.
Actually I was a postpaid customer till 4'th Dec. Being a post paid customer I submitted my documents (Ration card & BSNL land line bill) in Oct, they accepted the docs immediately.

Later on 4'th Dec, I converted to pre-paid & submitted the same docs. I got a SMS on 13'th Dec and they stopped outgoing on 14'thDec.
From 15'th Dec I have submitted my docs 4 time, details given below:
1) Date :[protected] Application No: OMR No 3186631 at Nutec Airtel relations AS Rao Nagar.
2) Date :[protected] Application No: AP[protected] at Nutec Airtel relations AS Rao Nagar.
3) Date :[protected] Application No: AP[protected] at Airtel head office splendid towers Bagumpet.
4) Date :[protected] Application No: AP[protected] at Airtel head office splendid towers Bagumpet.

on 21'st Dec I received SMS saying that " we have received an incomplete prepaid application from you. Please submit a new application with complete details & supporting documents at nearest Airtel shop".

I submitted the prepaid application also ....No use...My incoming also stopped.

Please let me know How to proceed further?? What can I do now??

Appreciating your advice.

Thank you,
-A V K Nageswara Rao

The concerned Airtel Officer Incharge,

My Mobile number is [protected].
I am getting SMS to submit the documents related to the connection that i took almost 4 years back and i rememeber submitting all the required documents while taking the connection at that time only.

When i called your customer care in this regard to let me know which document that i submitted was not complete they had no answers.

And adding to that you guys are telling that submit it by this time otherwise your services would be barred.

This is your responsibilty to keep all the documents intact and if anything is incomplete then you must tell at the time of providing the connection itself.

You are just harrassing your customers and this is not the professional way.
A person who is bsuy all week days from morning to night, how will he get the time to resubmit the documents and that too becuase of your faults.

If my services are going to get barred then let it be as i am not intersted in using the services provided by such compaines who cannot even manage their documents and find different ways of harrassing their valued customers.


Regards,
Piyush Srivastava

Dear Sir/Madam,

I wish to inform you about cheating done by airtel at their end.

I was using a plan turbo 512 with the following details

The plan details are as follows:



Unlimited

Plan Details





Turbo 1299

Plan Rental (Rs.)





1299

Download Speed





512 Kbps (Day)



1 Mbps (Night)





Free Voice Usage





Rs 100/-

Free DSL Usage





Unlimited



FUP



Additional Voice Usage Charges/Pulse (Rs.)

Pulse Rate (Rs) Local FL - A2A (180 sec)





Rs. 1.0

Pulse Rate (Rs) Local FL - Others(180 sec)





Rs. 1.0

Pulse Rate (Rs) Local Mobile - A2A(60 sec)





Rs. 1.0

Pulse Rate (Rs) Local Mobile - Others (60 sec)





Rs. 1.0

Pulse Rate (Rs) STD Inter





Rs. 1.0

Additional DSL Usage Charges (rs.hr/MB


)





Nil

Free E-mail IDs





2 (6.5 GB per id)

Free VAS


PC Secure


Rs 100/-

GOD


Rs 199/-

SOD


Rs 100/-

Online Desktop


NA

The above plans would be covered under the FUP policy. To know more about the FUP policy please visit our website www.airtel.in


.



Fair Usage Policy

FUP:- Speed of customer's connection will reduce to Half during day time after crossing a Specified Limit.

For Eg::

If the customer on Turbo 1299 plan with Speed 512 Kbps in Day and 1 Mbps in Night
Total usage exceeds 100 GB in a bill cycle.
The day speed ie 512 Kbps will be reduced to 256 Kbps and the night Speed will remain as it is.
The speed will become normal from the next bill cycle.



all these details are official details send by airtel migration to this mail id dated

Wed, 4 Nov 2009 02:32:19 -0800 (PST)


original E-mail with official details may be provided if needed.

Now they (Airtel) have migrated my plan with 10 GB data limit with out my knowledge & permission, when I asked about this issue with airtel customer care


they told me that airtel customer care had called me dated 05th december 2010 @ 04:03:17 PM at my mobile number.

But

I have never received any call from Airtel or its associate at my cell number or my landline number.


Please launch a complain against airtel for this fraud done by them through their end.

they have very bad history regarding activation & migration of plans at their end to cheat the customer, last time within month they had actived games on demand service at their end without my knowledge and add rs 199 in my account.

This is regarding the Airtel Prepaid Subscribers' Resubmission drive that Airtel is currently undertaking.

1. I started getting these SMS's that the documents that I had submitted while applying for the Prepaid Card(around 7 years ago) were INAPPROPRIATE, and I was asked to resubmit them. When I called the customer care service and asked what was inappropriate, they said all my documents were! I had submitted my valid Drivers License as Address and ID proof (the license that i still use!). I dont understand, without verifying, how can they term a legal, valid set of documents as inappropriate!!!!!

2. Then, without notice they started disrupting my services, and everytime I'd call customer care, they would say it is okay and revert to normalcy within half hour.

3. I then went and re-submitted my prepaid application form along with the same Drivers License as proof, along with a copy of my PAN card as proof for PAN number at the Airtel Relationship Centre, Gandhi Bazaar. ( Prepaid Application number: 1299155) day before yesterday, i.e. 20th December 2010. (attaching a picture of the submitted application form. the file name has details of mobile number etc)

Today morning, they've barred all my outgoing calls, SMS etc. This is harassment to the subscriber. I could not even make a call to the customer care to explain the situation. I had to disturb a friend with an Airtel connection to help me out and they say, they will revert to normalcy in 4 hours! Why should I bear the wrath of their mismanagement and inappropriate docs?

I would like this to be treated in all seriousness by the company.

D/SIR,
REF :-AIRTEL DTH REF. No-3041690.
I HAVE ORDERED ON 19/12/2010. AND PAID VIA SBI A/C CREDIT CARD FOR AIRTEL DTH VIA ON LINE AND DIDN'T YET RECIEVE ANY FURTHER INFORMATION/CALLS AFTER THAT.
PLZ, FIND THE BELOW EMAILS COMMUNICATION USED FOR YOUR REFERENCE. EXPECTING A REPLY AS NONE OF THE PHONE No. ARE ASNWERED BY THE VRITI-INTERACTIVE CALL CENTRE PEOPLE OR NO REPLY FOR EMAILS.
PLZ, CHECK INTO THIS AND DO THE NEEDS FUL ASAP.
THANKS. BEST REGARDS
ROHIT. - [protected].
WHICH THIS PERSON CONTACT FOR ME.
LALIT GOSWAMI. (SALES ADIVER)
PH.No-[protected].
EMAIL-lalit.[protected]@vriti-interactive.com.

My Airtel Digital TV Account number is [protected]. I had logged complaint number 4766351 with Airtel Digital TV on 12th Dec 2010. No one from your engineer team visited for rectification of problem. I called up again on 15th Dec 2010 and enquired status of my complaint but was surprised to hear that it is already closed.
Again I was given a new complaint number 4793392. No one visited again for rectification till I called up again to customer care around 7th time. Engineer finely came on 16th Dec and found that problem is with remote of Digital TV and told us that it will be replaced. He gave us maximum time period for resolution by Monday afternoon.
But as expected no one again turned up.
I am really surprised to see services of Airtel Digital TV for my complaint which is open from 12th of December. And really shocked by the services. I feel I have been cheated time and again by false promises of your customer care executives. I must tell you that local cable TV network that is available in our area gives much better services than the kind of services given by Airtel Digital TV this time.

Regards, Vikas Bhan.
+91-[protected]

To [protected]
Bharti Airtel Limited
224, Okhla Industrial,
Area, Phase – 3
New delhi – 110020
SUB:- Changing Airtel pole :-NVR0413 in Naraina Vihar
Sir/Madam,
I am a customer of Airtel Broadband/Landline No: - [protected] ,
Account No: 1534060 . I want to change the pole of my Net connection
Because non-connectivity problem .It is also because of mischief of naughty
Boys.
I am requesting you to please change its pole or locate it in another
Place. So that no one can disturb it and I can get good & fast
Connectivity.

Thanking you

Yours
Mr . Narinder Singh mobile no: [protected]
G -128 naraina vihar
New delhi



The details of logging complaints:

[protected] No Browsing
[protected] slow browsing

And lots of complaints are there


Please take some action about airtel dept

Hi,

Hi This is nagarajan.K, I have been too much irritated with Airtel Broadband bill mess. Actually i got the airtel connection on[protected], But I got the bills from[protected] to[protected], during these date I have not got the connection from airtel. And they sent one more bill, which is billing period from[protected] to[protected] and in this bill name which they mentioned is not me, that is something "Ummadi Praveen Kumar". In this bill I have been charged for some shifting charges, which they have not informed me during the installation. I got totally fed up with this service, every day i used to receive a call from their customer care, they are asking the same question but the issue is not yet resolved. Hi Airtel please provide me the bill from[protected] to till date on my name and show me the breakup. I am ready pay the bill. Dont irritate me anymore. otherwise Please take away the connection.

Regards,
Nagarajan. K

My Set top box is not powering on. I contacted Customer care many times, but no progress. Every time the executive says "sorry for the inconvenience caused" . But, no progress.

The worst thing is, no body contacts back.

I am just thinking of going to the Consumer court. Really frustrated.

Regards,
Sukumar

dear sir,

on dec 2, 2010 i purchased new cell nokia C3-00 and my complaint regarding this is as follows>>
as per the scheme airtel have to provide me some net data for net surfing and downloading i.e. 2gb per month, continuesly for 6 months. but this data has not been given to me till date.

i made call on 198 several times, they filed my complaints on these dates 6 dec, 9dec, 13dec, 14dec.
But no action has been taken so far. Finally i made my cell recharged with rs 98 and started using net.
But what about the promises airtel have made with your customers for providing free internet surfing.. this is totally a cheating sir. and i discussed this matter with the nokia consumer care also but they said to me that this is the responsibility of airtel customer care executives to take some action regarding this service.
So i request you to do something in this maatter.
contact number : [protected]
mobile serial number:[protected]

i purchased articles worth of Rs.1198/-from MAX--INDORE(C-21 MALL) ON 17/12/10. ON 18/12/10 I COLLECTED AIR TEL SIM FROM MAX COUNTER & GIVEN ALL REQUISITE PAPERS & PHOTOGRAPH.
I WAS TOLD THAT IT WILL BE ACTIVATED WITHIN 30 MINUTES & RS.15/ TALKTIME WILL BE THERE.
TWO FULL DAYS GONE BY, I CONTACTED MAX, BUT AIRTEL PERSON WAS NOT THERE. CONTACTED YOUR NEARBY AIRTEL OFFICE WHERE PEOPLE FOUND WERE VERY LESS COURTEOUS & PASSING ON RESPONSIBILITY TO OTHERS AT A.B. ROAD OFFICE OPPOSITE CITY MALL..THEY WANTED ME TO FILL UP PAPERS AGAIN WHICH I BLATANTLY REFUSED BECAUSE THERE ARE OTHER BIG PLAYERS AVAILABLE IN THE MARKET.
ULTIMATELY IT WAS FOUND THAT PERSON CONCERNED AT MAX DID NOT ACTIVATE THE SIM EVEN AFTER GETTING ALL PAPERS WHICH WERE IN ORDER.
MY QUESTION IS WHY THIS THING HAPPENED.IF CO. WANTS PROMOTION THEN THIS TYPE OF CALLOUS & UNSKILLED PERSONS SHOULD BE SACKED IMMEDIATELY SO THAT YOUR CO. IMAGE IS RESTORED. CAN YOU SET EXAMPLE & ACTIVATE MY MOBILE BEARING NO.[protected]. I CAN GO TO ANY LENGTH EVEN TAKING LEGAL ACTIONS AGAINST THE CO. FOR HARASSING & CHEATING ME. MY OTHER CELL NO. IS [protected]

i have use airtel broadband service at 512 kbps unlimited speed in last 8th month ,but now airtel reduce my speed 5gb for 512 kbps and than 128 kbps ,reveral time i call for customar care but they are not respose please register my complant and please solve.
thanking you

airtel user id - sm2242298
account no. [protected]
mobile no. -[protected]
phone no. -[protected]
e_mail [protected]@yahoo.co.in
add. near taksal school,army ki bazaria,lasker ,gwalior,(M.P.)

Hello Sir,

I am getting continuous diturbances and abusements from this number [protected], which belongs to north east, Tripura. This is the 5th time i have received this kind of calls abusing me calling me at late night after 2 am, and calling me and harassing over phone, calling repeatatively. Please take an immediate action against this user.

Please let me kno if you have any information regarding this.

Thank you,

S (Name not wished to reveal)
email: [protected]@rediffmail.com

I recharged Rs. 210/- by my best recharge offer on 17 Dec 2010. In this offer they paid full talk time but in my case they paid Rs. 188.39 instantly and rest of amount unpaid till date 20 Dec 2010. This was E-recharge and Trans. Id[protected]. I tried several times to talk customer care in 121 each call i paid Rs.0.50 but they disconnect my call. Your customer care service is very poor and hope that if this complaint reach to you plz paid me my balance talk time of Rs.21.61. My mobile no.is [protected]

I have an Airtel landline connection[protected]. At the time of taking connection, the Sales Agent Mr.Viaji Gupta sold me the plan "North-Impatience 699 Combo 2048KBPS LUG PLAN - 90431". He said that the plan can be changed anytime in future by just a telephone call to him.

We were not using the internet very frequently. So we decided to shift to "Talk Value 549" plan. For this, I made the first call to Mr.Gupta somewhere in October. He promised to get it done immediately. Since then, I have made several calls to him. Everytime he promises to do it and get back to me. But nither he gets the plan changed nor gets back to me.

Today also I made a few calls and he said the same thing. When I said that I would like to get my connection disconnected (to shift back to BSNL), he welcomed it. But again he has not done anything for disconnection. I hope Airtel would do something about such people who are spoiling the reputation of Airtel.

regards
amod kumar

Please deactivate all value added services from my mobile number [protected] and stop deducting my money. Why services are being activated automatically and started deducting money?

Despite of submission of Id proof, Proof of address my connection has been disconnected since last 7 days.

I am a Airtel customer since 2004 and currently using Airtel Mobile Prepaid service. Since past 6 months, I have been receiving Promo SMS (Love jokes, Health tips, etc) to my Mobile number without being registered for such service and every SMS I received, an amount have been deducted from by balance credit amount. Twice I made a complaint to the Executive at your Customer Care Centre in Sector 17, Vashi and also registered a telephonic complaint through Dial 999. Despite repeated complaints, I am still receiving Promo SMS and the amount is being deducted on daily basis.

Recently on 3 October 2010 I recharged my credit balance for Rs.120 with Rs.106 talk time. At that time, I had a balance of Rs.9, but this amount was not credited to my balance after recharge. On 4 October 2010, I again lodged a complaint with the Executive at your Customer Care Centre in Sector 17, Vashi and also registered a telephonic complaint through Dial 999, who informed that this service is being deactivated with immediate effect and the amount deducted will be credited to my mobile account within 48 hours. Even after giving oral assurance, I have been receiving Promo SMS and the amount is being deducted on daily basis.

On 6 October 2010, I again informed the Executive at your Customer Care Centre in Sector 17, Vashi and he informed that it will take 45 days to stop the Promo SMS and will not credit the amount that was deducted.

I do not understand on what basis the Airtel can send the Promo SMS without a request from the customer. I would like to know what rights the Airtel have to send such Promo SMS and deduct the amount without the consent of the customer. This is a sort of daylight burglary and I do not expect such exploitation from a reputed company like Airtel, which claims to be transparent in their business.

Despite assurance and registration for DND, this menace is continued and I think this is the common practice to loot the customers.

Rather than investing money in new advertisements, you should look for giving better netwrok coverage to consumers, then only people will attract to your service else after number portability you will be loosing your many of customers I am sure about that. Its the problem of all Mumbai Aritel customers. No one advises Airtel in Mumbai to their friends due to lack of coverage in Homes or Shops and call drops. Please take action over this as early as possible

Dear Sir/Madam,

On 19.12.2010 a total no. of 19 SMS came from 52233 requesting "provide keypad no.". And with every SMS Rs.1/- deducted from my account.At the end total Rs.19/- deducted.

I try to talk customer care personnel sevaral times but they pay little attaintion to my complain.
Please do something so that Airtel Co. forced to reimburse my deducted ammount.

My detailes-
Name Ayan Chaudhuri.
Mobile no. [protected] (Jharkhand).

Regards
Ayan Chaudhuri