Airtel Complaints & Reviews

My cell number is [protected]. I suddenly find my account was siphoned off approx Rs. 200. I did not understand how but I added additional Rs. 300 charge to continue using the phone and found that it was also depleting without me making any calls. So I got worried and turned my phone off but that did not stop my account from depleting and I found that all Rs. 300 gone in one week that I could not even make 121 operator call from that phone. So I called operator from other phone and found that somehow I got signed up for GPRS service, me or any member of family did not do it. And the service is such that that keeping my phone off does not stop the charge from occurring, I also can't stop service from my phone, your 121 operator is refusing to stop the service - he wants me to call up another number for that. So I have following questions:
1. How did I land up signing for service that I did not ask for or needed?
2. What kind of service is this that keeps charging even when the phone is off?
3. Why can't I get to remove this service, either from my phone or operator?
Currently my only option is to throw the sim and sign up for new service with another operator but I feel you people need to give my money back.

Hi,

This complaint is against Airtel Landline No.[protected]. I wanted to cancel my Airtel account as I was shifted to another place. I raised request on 29th november 2010 for cancellation and it was agreed that the account will be cancelled and airtel executives will come and take away the Landline set and Broadband modem. But the connection was not disconnection after 1 month of follow-up. I use to continuously call Airtel Customer care and they give false promises.
1st Airtel Cancellation No. 1291777
2nd Cancellation No. 1312284
I have many reference no. but the Last service request reference no. is 41598308 on 4th janauray 2011, they said our customer care will get back to you by 7th Jan 2011 but i haven't got any call from airtel.

This is a serious concern. Kindly solve my problem as soon as possible.

Thanks
Rajan Srivastava
Mobile no. [protected]

This is Koustov Choudhury.My Airtel Prepaid Mobile no. is [protected].My service provider sent me some messages to submit my id proof.I have done that twice.But suddenly my sim card registration is faild.When I have contacted to the Airtel outlet they have informed me that the no is deleted and it is not possibe to restore the no.

I am using this no.till 2 and a half years and it is a life time sim.I am in a big trouble and cannot understand what to do.If airtel like company's service is that so I think at first they should stop talking about customer relationship.I just Whant to Know Why Is it happen as soon as possible.

My Recent Contact no:[protected]
email:[protected]@gmail.com

A sum of Rs. 333 was recharged for the Airtel No.[protected] on 05.01.2011 through ICICI online banking.

The transaction reference is as under:
BIL/[protected]/0103/[protected]/91966 DR

However the said sum was not received till 08.01.2011.

Kindly do needful to update the recharge currency against the No.[protected]

Regards,
RAMAWATAR YADAV

Dear Sir/Madam,

I have been using Airtel since I got my first mobile phone. I have been very much satisfied with your service.
However sometimes I feel that Airtel tries to get paid for unwanted services. Please consider the below case:

I received a call from [protected] at 15:05 on 6th January 2011 ( Thursday). It was related to some Baba Ramdev service pack. I just listened to the entire message and the call ended on it's own after sometime after NOT GETTING ANY RESPONSE from my side. *** I just listened through the whole message and DID NOT PRESS ANY BUTTON during the entire call.

Next day,on 7th January 2011 (Friday) I received an SMS from 543212 at 19:40:02. It says as:

"Thank you for choosing Baba Ramdev pack.You will noreceive 1 sms alert daily. Call[protected]bto listen. You are charged Rs. 1/day."

I was amazed to find this sms.

While I tried to contact Customer Care for clarification it took 3-4 unsuccessful attempts (50 paise/attempt). Finally I succeeded to get in touch with a Customer Care executive on 8th January at around 12:30 (midnight).

It was too shocking to hear from Airtel that I received the call and that's why I have been charged for this service. Then the executive tried to connect me to his supervisor for clarification but all in vain. I had to be online for long to get all the clarification which I have not yet got. This call cost me Rs. 1.50.

Can somebody from Airtel explain the LOGIC at their end which just seems to be like:

"IF call is received
IF 5 pressed
THEN activate the service
ELSE
activate the service
END-IF
ELSE
call him again after sometime
...
"

My dear Sir/Madam, the total cost I have mentioned above may seem very little. BUT it's very shocking that to get the answer to a question to get a clarification we need to spend lots of our Valuable Time.

""" PLEASE ACCEPT that there can be a fault at your end (and stop saying that you have selected the Service pack yourself etc.... and saying that a Service Pack cannot be activated if you do not press any button ...etc)""

Hope to get a prompt reply from my favorite service provider and also hope to get all my PAISA paid back to me for all this...after all I have 1 Paisa/second plan and each Paisa does matter ... :)

Regards,

Amit
[protected]

Respected Sir,
Myself Nand Kishor Sharma Air Force Employed S/o- Late Shri Ram Lakhan Sharma from Gorakhpur distt.(U.P). My mobile no is [protected]. On 07/01/2011 I have recieved a phone call from the no[protected] at 09:40am relating to Lottery Prizes her name was RANJIT. Caller told me that, " He is calling from Airtel Centre and I win about 2500000/- rupees as lottery prize. So, kindly u send me 5700/- rupees as ITZ cash money". Further he gave me a number [protected] named Bijay Kumar located at Bandra (Mumbai). In next conversation he also aproved about lottery winning and advised me to submit the said money. Due to this call with reference to Airtel I lost my precious time and hard earned money Rs220/- as phone charge and got unwanted mental pressure.
Then he also told me buy another ITZ RS.9000 card & ask there pin no. & he ask my account no.
My humble request to u please verify this call and lottery scheme trustness. So that I can take further steps.
Yours sincerely,
N.K Sharma

I HAVE SEND A REQUEST OF ACTIVATION OF DND SERVICE AND MY REF NO IS W[protected] AND REF DATE IS 08/11/2010 BUT AFTER PASSING 62 DAYS THAT SERVICE IS NOT ACTIVATED. MY MOBILE NO IS [protected].
SO MANY ADVERTISMENT CALL COMING 10 TO 12 TIMES PER DAY.BUT AS PER DND ACTIVATION RULE IT SHOULD START WITHIN 45 DAYS.I CALLED CUSTOMER CARE AND ASKED THEM TO STOP THIS...THE EXECUTIVE SAID HE WOULD PROCESS THE REQUEST N THESE OFFER CALLES WIL BE STOPPED IN 45 DAYS...BUT 45 DAYS R OVER STILL OFFER CALLS R COMING EVEN IN MID NIGHT, THESE CALLS R DISTURBING TOO MUCH...JHARKHAND AIRTEL CUSTOMER CARE R NOT AT ALL SUPPORTIVE NOW AGAIN THEY R ASKING FOR MORE 45 DAYS TO STOP...NOW I M FED UP, IF THIS IS THE SERVICE I WIL SWITCHOVER TO ANOTHER CONNECTION
SO I REQUEST YOU TO STOP ALL PRMOSNAL CALL AS SOON AS POSSIBLE. S.S. PATHAK

Dear Sir,
Iam using an AIRTEL HARYANA NUMBER-(+91-[protected]).I have a NOKIA N97 MINI handset with me and Iam using their MOBILE OFFICE Internet service on My Handset itself. Iam getting only 1KBPS speed while surfing/downloading/uploading through it. Airtel's customer care executive has said to me that they offer 3-4KBPS SPEED(DOWNLOADING/UPLOADING) and 20+ KBPS speed for (SURFING), but that's not happening.Also Iam getting only GPRS signals instead of EGPRS signals at my home location .I have complained regarding all these problems but no solution has been provided to me.The details are as following--
COMPALINT NUMBERS AND THEIR DETAILS--
1.CMOUD[protected](DATED-28,12,2010)(1.29PM)
2.CMOUD[protected](DATED-28,12,2010)(1.55PM)
3.CMOUD[protected](DATED-30,12,2010)(8.45 PM)

Reagrds
KUNAL VASHISHTHA
AIRTEL NUM-[protected]
ALTERNATE CONTACT NUMBER- +91-[protected]
ADDRESS-HNO.354/7,SANT NAGAR,PATIALA CHOWK , NEW HANSI ROAD , JIND-126102, HARYANA

Sir, I bought 2 simcards from airtel on my name. After sometime company deleted one simcard as company"s new regulations. I,d 470.00 Rs in my simcard. I called company but they said your money is gone deleted with simcard.It,s o.k.company cancelled my sim but company should refund my money back. But company refused to pay me my money.

Dear Sir


This is regarding my AIRTEL postpaid conncetion [protected] .I have been using the connection for last 4 years and the same is under suspended mode for last 06 days . when i contacted Airtel they checked the details and confirmed that my SIM is suspended to repeated violation of NDNC (TRAI) . and they confirmed that i am using this mb for commercial purpose . but i am very sure on that i had not used this mobile for any such violation and i don ven use to send any bulk msgs from my connection . Regarding Airtel service its te most useless service provider in INDIA .Even after all this issue non of the people has turned up from airtel regarding this issue i am ready to close this connection at any time . i am planing to change the service provider wit the same num for that i need a final closing bill from airtel this people are not even ready to provide the same .

Thanks
Hari krishnan
Ernakulam kochin

[protected]

Dear Airtel Team,

This is my 8th complaint regarding postpaid bill not receive ..your people is not responding well about my complaint ...if your not able to deliver my bill in time means i am not able to claim to my company ..this big issue facing last 3 year, i am not receive any postpaid bill in time...last 3 year i am paying in my pocket money ...this month i will not pay bill, sory for that ....will i am calling to your customer care they are giving one call register number 35199837 this is latest complaint number...but ther no useful ...help to close this issue
I get a very irritating reply to elaborate on the issue every time, which I can't...

venkat
[protected]

Please I Don't Want This call Tone

Thank You


by

L.zainulabudeen

Respected sir,

Myself Punith Kumar, I am a prepaid customer for Airtel network from last 3 years, I have been using the Airtel sim with mob no [protected]. From Jan 06, 2011 morning around 8 AM my network is showing a message as 'Invalid SIM", on inquiring with the Airtel customer center I came to know that my mobile no is swapped and the SIM no longer exists in my name. Earlier around a month before I had submitted my address and identity proof at Airtel customer care center present in New Sayyagi Rao Road, Mysore the application no : 7024839.

Now I have provided enough proof of my recent call history, recharge amount and address proof and brought a new Sim with the same no by paying Rs 49/- . now my concern is new SIM is not yet activated and I am out of contact, also I would like to know below details

* How my mobile number got swapped ?
* Who made that and who is the person had this number?
* From which customer service center this mobile no was swapped ?
* Is your network so week that any one's SIM can be swapped ?

I would like to file a complaint with Airtel customer care, kindly find below details and I will appreciate if returned with solution to my concern at the earliest

Name : Punith Kumar N
Mob no : [protected]
Old Sim no : H[protected] 61788
New Sim no: [protected]

Thanks
Punith Kumar
Alternate Contact No: 91-[protected]

Hi,
I am Anshita Das, from Noida. I am really upset and annoyed with poor service of Airtel. I recharged my phone by Rs.197 on 18th dec for airtel to airtel free 800 min. But my sim was blocked on 19th dec form your side without informing me. I submitted all documents thrice but no one was responsible enough to contact me.
I am very angry now with such careless behaviour of airtel as still my plan of 800min in not activated again,however i received confirmation about the same. Can anyone revert me back on my No.[protected] or email me on anshi.[protected]@gmail.com.
Regards,
Anshita Das

deactivate 53030 news alert
sir
my name is yunus motorwala ,i have a prepaid connection of airtel ,my cell no.is [protected] .sir i never told the company office of gujarat. to activate the service of news alert 53030 but they activated it and for this they are deducting 5rupees for every five days. i tried several time to contact customera care executive of airtel but they dont pick my phone .i also send the sms several time but they are sending the sms that my sms cant be processed.pls help me nd deactivate this service..

This is to inform you that without my knowledge my airtel number have been permanently cancelled,

A month ago i was asked to submit the document , which i did at Howrah DObson Road Relationship Care,

And i was using this Number from a very long period of Time, and all of sudden, my number was cancelled, yesterday when i got in touch with the Customer Care, as my Sim was showing registration failed , they informed me , it may be because of non-usage of the Phone, but i would like to pin point that the phone was in regular use,But last month as my cell phone Broke down, it wasnt in use for a month or so, but on a average note, It is on regular use.

I on being discontinued with this number would face a lot of Problem and severe Business Loss

I would request you to kindly , Please re-activate my Cell no. again.

regards
Kunal Parakh
[protected]

Dear Sir/Madam,

I am one of the airtel customer. my no [protected]. I hv received lot of messages related with sex content from some uncivilised mobile no. +[protected]. I am being a family person having children in my home. such kind of messages makes me worried if is viewed by my family.

Regards,
Debasish Chakraborty

Hello

I am a user of airtel digital tv fro dec 2009.customer id is [protected].

Every time message shows instlation error.before one month engineer have come to resolve the problem and charged 100 rs.

now the problem started again, i have call the engineer,he visited us and told us that your set top box is not working, it requires to change and ask for 1000 rupees also charge 100 rupees for visit.

i just want to know that why airtel making fool to consumers?

it is a problrm of airtel product, and airtel have to change that.

Dear Sir,

Airtel has sent a message to submit ID & address proof against my five years old prepaid no. [protected]. As per instructions, yesterday I have submitted ID & address proof with duly filled form & photo at their Nehru Place centre (SSDN Enterprises). To complete the process I have also sent confimation to "51619" that (as desired) I have submitted the documents. It is extremely unexpected that the services to my no. has been permanently deactivated after five hours of documents submission. Airtel has neither checked the status of documents submission nor they have bothered to inform me before deactivating the no.
I have tried almost 15-20 to contact the CCE on 121 to report the matter but they have not answered the call even. I have written mail regarding this but they have sent any satisfactory response. I have again visited their centre at Nehru Place where I have submitted the documents but they have neither activated my no. nor they have told me any status of documents submitted by me yesterday.
It is extremely unethical & unsupportive conduct level shown by a big co. like Airtel. I'm still stuck helpless with my permanently deactivated no. inspite of fulfilling all the document requirements & trying all possible ways to resolve this matter. Please help to get my no. activated.

Vijay Gupta
41651053

I've taken an internet connection from Airtel during Nov'10 and facing the below issues:

1. Installation was not done properly,
2. Was provided a faulty instrument and not yet replaced (even after several follow-ups),
3. Airtel engineer has installed an INEFFECTIVE ANTI-VIRUS PROGRAM - "AIRTEL PC SECURE",
because of which my laptop is infected by viruses.
4. Due to the virus infection the internet speed was decreased (less than 256kbps against the committed
speed of 1Mbps) and now i need to spend in thousands to clean the viruses in my system.
5. I've escalated this issue upto APPELLATE level (since customer care & Nodal failed to resolve the
issue in a reasonable time, DESPITE OF SEVERAL FOLLOW-UPS,) however i've not received any
proper response.

Against the damages caused, i require:

1. ONE MONTH WAIVER (Rs.1249+taxes)
2. TO MIGRATE TO THE PLAN WITH 1Mbps AT THE RENTAL OF RS. 699/- P.M. – OR TO UNINSTALL THE CONNECTION BEFORE 8TH JANUARY 2010.

I need YOUR help to resolve this at the earliest. So far i've wasted lots of TIME and money.

Below is the extract of mail communication:

From: K S, Sriram (.) (casriram.[protected]@gmail.com)
Sent: Wednesday, January 05, 2011 11:15 AM
To: 'appellate.[protected]@airtel.in'
Cc: 'nodal.[protected]@airtel.in'; 'Sriram K S'
Subject: RE: POOR VIDEO STREAMING & DOWNLOAD SPEED!!_[protected]_40764298 [|BAL|Qrc2583866|]_[protected]

Hello Sir,

First of all I can't understand the style / way of working at your office. I've sent a follow-up mail on 3rd January 2011 (refer the attached mail with subject – "Fwd: Acknowledgement Mail), but you have sent the reply on 4th January for the mail I sent on 26th December 2010.

Consider the latest one before writing your reply.

It's clearly mentioned in the attached mail (3rd Jan '11) that I agree the speed problem is because of virus issue in the system. However the virus issue is not because of any 3rd party Anti-Virus software that I've installed but because of your product – "Airtel PC Secure" (I'VE NOT ASKED YOUR ENGINEER TO INSTALL IT IN MY SYSTEM, HE HAS RECOMMENDED TO USE IT) AND IT MADE THE DAMAGES TO MY SYSTEM.

I'VE CLEARLY MENTIONED MY REQUIREMENTS IN THE MAIL SENT ON 20TH DECEMBER 2011 (ATTACHED FOR REFERENCE).

BECAUSE OF THE INEFFICIENCY OF THE AIRTEL PC SECURE, I NEED TO –
a. TAKE BACK UP OF ALL MY DATA FROM HARD DISKS,
b. FORMAT THE HARD DISKS
c. INSTALL OS
d. INSTALL ALL THE SOFTWARES THAT I'M USING NOW
e. WASTE TIME ON THESE THINGS UNNECESSARILY AND
f. SPEND MONEY UNNECESSARILY

PLEASE GO THROUGH THE ISSUE PROPERLY AND LOOK AT THE FEASIBILITY OF BELOW OPTION AND GET BACK BY TODAY BEFORE YOUR CLOSE OF BUSINESS.

1. I WANT ONE MONTH WAIVER AGAINST THE DAMAGES CAUSED BY YOUR ANTI-VIRUS PROGRAM (To meet the expenses for the POINTS (a-f) mentioned above)
2. I WANT TO MIGRATE TO THE PLAN WITH 1Mbps AT THE RENTAL OF RS. 699/- P.M. – IF YOU CANT MIGRATE MY CONNECTION TO THIS PLAN, PLEASE UNINSTALL THE CONNECTION WITHIN THREE DAYS FROM TODAY (BEFORE 8TH JANUARY 2010), I'LL GET THE SERVICE FROM ANOTHER ISP.

EXPECTING A RESPONSE AT THE EARLIEST. IF NO ACTION IS TAKEN BY TODAY, I'LL BE FORCED TO BRING THIS CASE TO CONSUMER FORUM. (I've brought this issue to nodal on 9th December 2010, yet to get a solution!!)

DO NOT SEND THE SAME STORIES AS IN THE EARLIER MAILS. I'M REQUESTING YOU TO GO THROUGH THE ISSUE PROPERLY

Sriram K S
+91-[protected]
________________________________________
From: <appellate.[protected]@airtel.in>
Date: Tue, Jan 4, 2011 at 5:25 PM
Subject: Re: POOR VIDEO STREAMING & DOWNLOAD SPEED!!_[protected]_40764298 [|BAL|Qrc2583866|]
To: casriram.[protected]@gmail.com
Dear Mr. Sriram,
Thank you for writing to our Appellate Desk at Airtel.
With reference to your email dated 27/12/10, you have expressed your concern on PC secure & slow browsing for your Airtel fixedline connection [protected].
We regret for the delay in response for your concern.
Further to your telephonic conversation with our Appellate Desk at Airtel, we hope that our executive had visited your premises and clarified regarding the slow browsing due to system virus issue.
Further the adjustment of Rs. 275/- towards PC secure rental charges in the invoice number[protected] has been processed.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.
Regards
Appellate Officer
Disclaimer:
For any future interaction please feel free to speak to our call center executive on 121 for any queries and 198 for any complaint or request. You may also email us at [protected]@airtel.in
You may get in touch with the Nodal Officer with your request or complaint number already registered with call centre, if the issue is still unresolved. You may send an email at nodal.[protected]@airtel.in or you may call at[protected] from 9:30 AM to 6:30 PM Monday to Friday.
If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at[protected] from 9:30 AM to 6:30 PM Monday to Friday.
Appellate Officer
Airtel Telemedia Services

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[protected]Original Message[protected]
From: casriram.[protected]@gmail.com
To: appellate.[protected]@airtel.in
Cc:
Sent: 26/12/2010 07:26:37 PM
Subject: Re: POOR VIDEO STREAMING & DOWNLOAD SPEED!!_[protected]_40764298 [|BAL|Qrc2541544|]

Ive not only expressed my concern on Airtel PC Secure, but also on poor speed,
service and plan change. Please update on those too.

Thanks.

On Sat, Dec 25, 2010 at 4:23 PM, wrote:
Dear Mr. Sriram,

Thank you for writing to our Appellate Desk at Airtel.

With reference to your e-mail dated 21/12/10, you have expressed your concern
on PC secure & bill charges for your Airtel fixed-line number[protected].

We would like to inform you that your concern on PC secure has already been
registered with reference number 41246544 and the same would be addressed by
29/12/10,15:01 Hrs,and also your concern regarding billing has been registered
with the reference number 32425683 and the same is under process.

We seek your co-operation in this regard.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a very warm and fruitful
association with you.

Disclaimer:

For any future interaction please feel free to speak to our call center
executive on 121 for any queries and 198 for any complaint or request. You may
also email us at [protected]@airtel.in

You may get in touch with the Nodal Officer with your request or complaint
number already registered with call centre, if the issue is still unresolved.
You may send an email at nodal.[protected]@airtel.in or you may call at
[protected] from 9:30 AM to 6:30 PM Monday to Friday.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at[protected] from
9:30 AM to 6:30 PM Monday to Friday.



Appellate Officer
Airtel Telemedia Services



[protected]Original Message[protected]
From: casriram.[protected]@gmail.com
To: appellate.[protected]@airtel.in
Cc: [protected]@ford.com;appellate.[protected]@airtel.in
Sent: 21/12/2010 09:38:28 PM
Subject: Re: POOR VIDEO STREAMING & DOWNLOAD SPEED!!_[protected]_40764298
[|BAL|Qrc2503833|]

Can someone respond to the below mail?

On Mon, Dec 20, 2010 at 3:23 PM, K S, Sriram (.) wrote:

With utmost regret, Im writing this note.



Mr. Gopi([protected] - Sales person) has come to my house during the first week
of November to get the application form and other documents for the
installation of your connection.



After 2 days, your installation team has come and told me that antivirus
program is free for the customers who have internet connection with speed of
1Mbps and more. Hence Ive accepted to install your anti-virus (Airtel PC
Secure). But its been charged @ Rs. 250 (125*2 - excl of service tax) in the
bill dated 18th December 2010, which is totally unfair.



And w.r.t to the below complaint Im receiving calls from various people, but
its not been resolved yet. [Few people I spoke with recently areKarthik
(Nodal), Aishwarya & Anitha (Retention Team ¿[protected] and another Karthik
(engineer - [protected])].



When the engineers (Karthik accompanied by another one) came to my house
yesterday (19th Dec ¿ after 10days of the first mail to Nodal office) for
checking the speed, the download speed was less than 20kbps. You can check with
him the status!! And he said the reason that there are viruses in my system and
thats why the speed is not up to the bandwidth provided (1Mbps).



Im using your anti-virus software based on your engineers (came
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
On Sat, Dec 18, 2010 at 9:48 AM, <nodal.[protected]@airtel.in> wrote:
Dear Mr. K S Sriram,

Thank you for writing to our Nodal Desk at Airtel.

With reference to your e-mail dated 17/12/2010, you have expressed concern regarding slow browsing for your Airtel account number 16180432.

We would like to inform that your concern regarding the same is already registered with reference number 40997744 and will be resolved by 18/12/2010 by 14:34PM.

We sincerely regret for the inconvenience experienced by you.

Our relevant team will get in touch with you at the earliest and we seek your cooperation in this regard.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Disclaimer:
For any future interaction please feel free to speak to our call center executive on 121 for any queries and 198 for any complaint or request. You may also email us at [protected]@airtel.in

You may get in touch with the Nodal Officer with your request or complaint number already registered with call centre,if the issue is still unresolved.You may send an email at nodal.[protected]@airtel.in or you may call at[protected] from 9:30 AM to 6:30 PM Monday to Friday.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at[protected] from 9:30 AM to 6:30 PM Monday to Friday.


Nodal Officer
Airtel Telemedia Services



[protected]Original Message[protected]
From: casriram.[protected]@gmail.com
To: nodal.[protected]@airtel.in
Cc: nodalofficer.[protected]@tatacommunications.com
Sent: 17/12/2010 03:00:07 PM
Subject: Re: POOR VIDEO STREAMING & DOWNLOAD SPEED!!_[protected]_40764298 [|BAL|Qrc2475097|]

Hi - Thanks a lot for the reply. Mr. Karthik from your team spoke to me last
evening and he has assured that your retention team will get back to me with a
better plan, since i expressed that i feel that im not getting the service for
what im paying.

Expecting the call from the concerned team. Ill be glad if i get the call by
today.
Ive attached a file containing my internet usage for the last 2.5 years with
Tata Indicom Broadband. It was an uninterrupted service i enjoyed during that
period. I wished to continue availing their service, but unfortunately i
couldnt Since i shifted my residence from Triplicane to Velachery. The speed
was 2Mbps; it was a time based prepaid plan; at just Rs.1800/- (incl of service
tax) PER QUARTER. (Now Rs. 1750/- and Rs 1000/- recharges are available for 3
months validity). I rarely called their customer care office for
non-availability of service, that too was resolved within 2 or 3days. Ive
never made a complaint of poor speed because they have maintained the quality.
And there is no reduction in the speed after reaching a particular limit of
download, the speed was 2Mbps 24 * 365
When such a kind of service can be provided by Tata Indicom, why it cant be by
AIRTEL?
Thanks & Regards
Sriram K S
+91-[protected]
PS: Im paying to Airtel more than twice the amount i paid to TIBB connection,
for a connection speed of JUST 1Mbps (of Airtel) against the 2Mbps speed of
TIBB.


On Thu, Dec 16, 2010 at 3:44 PM, wrote:
Dear Customer,
Thank you for writing to our Nodal Desk at Airtel.

With reference to your e-mail dated 14/12/2010, you have expressed concern
regarding installation related for your Airtel account number 16180432.

We would like to inform that your concern regarding the same has been
registered with us with the reference number 40938906 and the same will be
addressed by 18/12/2010 before 13:28PM.

We sincerely regret for the inconvenience experienced by you. Our relevant team
will get in touch with you at the earliest.

We seek your cooperation in this regard.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.

Disclaimer:
For any future interaction please feel free to speak to our call center
executive on 121 for any queries and 198 for any complaint or request. You may
also email us at [protected]@airtel.in

You may get in touch with the Nodal Officer with your request or complaint
number already registered with call centre,if the issue is still
unresolved.You may send an email at nodal.[protected]@airtel.in or you may call
at[protected] from 9:30 AM to 6:30 PM Monday to Friday.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at[protected] from
9:30 AM to 6:30 PM Monday to Friday.


Nodal Officer
Airtel Telemedia Services



[protected]Original Message[protected]
From: casriram.[protected]@gmail.com
To: nodal.[protected]@airtel.in
Cc:
Sent: 14/12/2010 09:52:06 PM
Subject: Re: POOR VIDEO STREAMING & DOWNLOAD SPEED!!_[protected]_40764298

I Can't understand how you commit things. It's mentioned that the issue will be addressed by 12/12/2010 before 15:08PM.
But now it is 14/12/2010 21:50. Nothing has been changed!! I've just received 4 phone calls, inquiring the issue and asking my address. I was frustrated to repeat the same four times. That's it!!


With regrets
Sriram K S


On Sat, Dec 11, 2010 at 4:20 PM, <nodal.[protected]@airtel.in> wrote:

Dear Customer, Thank you for writing to our Nodal Desk at Airtel.

With reference to your e-mail dated 09/12/2010, you have expressed concern regarding installation related for your Airtel account number 16180432.

We would like to inform that your concern regarding the same has been registered with us with the reference number 40764298 and the same will be addressed by 12/12/2010 before 15:08PM.


We sincerely regret for the inconvenience experienced by you. Our relevant team will get in touch with you at the earliest.


We seek your cooperation in this regard.


It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Disclaimer:
For any future interaction please feel free to speak to our call center executive on 121 for any queries and 198 for any complaint or request. You may also email us at [protected]@airtel.in

You may get in touch with the Nodal Officer with your request or complaint number already registered with call centre,if the issue is still unresolved.You may send an email at nodal.[protected]@airtel.in or you may call at[protected] from 9:30 AM to 6:30 PM Monday to Friday.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at[protected] from 9:30 AM to 6:30 PM Monday to Friday.


Nodal Officer
Airtel Telemedia Services



[protected]Original Message[protected]
From: casriram.[protected]@gmail.com
To: nodal.[protected]@airtel.in
Cc:
Sent: 09/12/2010 09:46:05 PM
Subject: Poor Video streaming & download speed!!_[protected]

Hi Sir,


I'm not getting a proper response from the customer care as well as from your agent who have installed the connection.


First of all i suspect the connection is not properly installed. I've chosen the Home-shop plan 1249 (2 landlines+1DSL) and got it installed last month (Nov'10)
A box has been set inside the compound of my premises and only one landline has been connected to that. I cannot find where the other landline and the internet connection line[protected] has been connected to. I was not given a proper response in this regard.


Secondly, please find attached document for the download speed, browsing speed and video streaming and let me clarify on the below:


1. Do you want me to pay 1250 + tax for a speed less than 100 kbps??
2. Your own homepage is taking more than 10 minutes to open!!
3. Poorest video streaming: Just a 50 second video takes more than 10 minutes to load!!
4. Monthly payment for an improper installation!!


Expecting a proper reply at the earliest.


Sriram K S
[protected]