Airtel Complaints & Reviews

I received numerous calls from the number[protected], where the caller introduced herself as an agent from Airtel Digital TV. She offered installation of Airtel Digital TV by paying an amount of Rs. 999/-. I verified on the airtel website that they are offering the DTN connection for Rs. 999/-. On 25-Nov-2010, 5 pm, I made the payment of Rs. 1199 (Rs 999 for Set top box and Rs 200 as deposit) through my credit card via IVR. The agent promised that the installation will be done within 48 hours.

Till 27th Nov-2010, 3 pm, I have not received any call for installation, no SMS / email confirming my payment. When I called airtel customer care, they noted the details and said they will get back. I have yet to hear from them.

I suspect that it was a fraud call. I checked with my credit card company, they said that the payment has been authorised with the merchant name as "Cable/Satellite TV".

I do not know, what to do now. Shall I register a complaint with police?

Regards,
Alankar Nath Karunakar
[protected]
Hyderabad

My mobile number[protected]. I couldn't receive High security passwords from State Bank Of India. I lodged complaint in my SBI branch. They confirmed their side is clear by checking the process. They also compared with Vodafone and to my airtel by sending SMS. So Airtel only creates problem.

Even after repeated complaints, AIRTEL not accepting its their fault. Even their higher official, hadn't taken seriously, he speaking like he even doesn't know SBI online banking procedure. Atlast he took the complaint like I'm not receiving SMS from a particular number, further they are so reluctant to send the reference number for the complaint. They are even charging 50 paise per minute to speak their customer care officials. Complaint registered on 27 November 2010.

After seven years with Airtel (from 2003) now I'm thinking to change service provider.

My num is [protected].
2 week or 3 week ago i rechage my num by 50 rupees.
After 1 week when i check the balance it shows 20 rs.I though that the call charges....Same happen ...2 days before after mae a call i check my balance 2 rupees.i was astronised how it possible n every day mobile bazar sms came. i thought its same other promotional sms.yesterday when i check my account i saw its 19 paisa only n when i call airtel customer care Mr.lalit desk manager was talking to me. when i as him he told me that its my mistake i should keep my phone always with me n this is my fault...the same thing happen with 7 of my family n frient who have airtel connection.I think mr.lalit feels that we all r fool.
2nd ly when i told him to refund my money he told,he only can refund 2 rs.I ask him to refund that amount he said that he will do that.1 day over no refund came?
& 3rd airtel provider must have done sins last birth that they have to paid money to solve their probems? whether customer care hold our line for minimum 10 mins.

Customer Relations Manager
Airtel
Chennai

Dear Sir,
Sub: I continue to get Promotional Messages even though I have Registered for: Do Not Disturb” facility.
Reg: Mob:[protected]

Even though, I have Registered for: Do Not Disturb” facility, I continue to get disturbed by hundreds o[censored]nsolicited messages.

Now, kindly let me know who is in charge of blocking this unsolicited mails and who has opened the Flood gates that I am flooded with unsolicited mails. Obviously some one is making money by opening the flood gates with or without the knowledge of the management.

I want this to be stopped immediately.

Please do not tell me that it would take 45 days, as I have already registered for: Do not disturb facility.

Kindly e-mail me the action taken in this regard.

Sincerely,

P.Chandrasekaran
November 27, 2010
Mob:[protected]

PS: I wonder why it should take 45 days to Block the facility while it takes less than 45 seconds to open up the flood gates for the unsolicited mails.

On 24/11/2010, I had recharged my prepaid mobile number [protected] online for top up of Rs. 99 twice through Axis Bank internet banking. Both the time i had received SMS that your your recharge request was precessed successfully. But the recharge amount is yet to be credited in my account. Kindly look into the matter.

Ganesh Kumar
mob-[protected]

Unnecessary Harassment and Threatening by Airtel

AIRTEL- COMPANY OF THUGS, LIARS and CHEATERS.

WARNING: READERS are hereby requested to stay on HIGH ALERT, a money sucking, threats-giving company AIRTEL has been spotted in the vicinity of the city.

Report: We bought the Airtel broadband(Minus the Landline Phone) on trial basis for a month in May and we were promised to get a discount of 3 months on the annual package without any conditions.

After May-end, we decided (Unfortunately) to go for the annual plan, RAMJI MISHRA (Sales-Airtel) told us that we would get 3 month discount only on New connection and not on upgrading current one.
He said so to achieve his sales target.

We went for the new connection(Minus the landline phone) and I received a call from RAMJI MISHRA "confirming" that the old connection was terminated.
I didnt know what was in store for us.

I kept getting calls from June regarding bills of Old connection, I kept explaining them the scenario and I also informed RAMJI for which he said he was looking into it.

I got bill to pay Service Tax which was hidden in the Main Bill and RAMJI didnt disclose this when we paid for the annual connection contract.

They "terminated" my connection for a week for non-payment of their "hidden" taxes !!
I was forced to pay for it.

I repeatedly got calls from june till december with call center people messing up with my head.
I had to explain to every new call center guy about the scenario and asked them to terminate my connection but still no luck.

Airtel sent people to my house at night at 9.30 pm !!
I really wouldnot appreciate such "so called" professionals banging my door , asking for money which was never theirs.
My Family is being threatened everyday for no fault of mine.
Noone would never tolerate any company troubling me or my family for unnecessary reasons !!

We wrote to Airtel and instead, we got a NOTICE from a Delhi Lawyer on behalf of Airtel stating that they would blacklist me from getting connection in every other company.

I am very much tired of this mess.

My Fault: I trusted this Airtel Brand.

What I Got: Threats, Disconnected service, Mental agony, etc etc


***************PLEASE DONT FALL FOR AIRTEL IN MUMBAI***************

Go for smaller service providers , you would have Peace of Mind !!

TRAP of Harassment and Threatening Calls & Visits by Airtel (Thugs)

I am Mukesh Khare and I had a Post paid Connection [protected] which has now been converted to a prepaid connection . As per last statement generated the security deposit of Rs 1500/- is adjusted against the Bill period charges and the amount due os -705.63/-. I have been advised that the same will be refunded through a cheque at my postal address. I am transferred to a new location and will be available at the current address upto 04 Dec10. May I request that the procees for refund of security deposit may please be expedited and the confirmation for the same may please be provided to me.

I am Sourabh Lakade, I activated the massage pack of 24 Rs. on my Airtel sim having No. [protected] on 20th Nov. 2010. As per the pack I got the the 500 massages on 20th Nov. But after 20th Nov. the massages are chareged 50 paise. I called to the Airtel customer care centre 5 times and given the complaint but still not got the service. So it is my request to the consumer court that to start my massage pack service. Also please take the action on the Airtel. My Reference No. of Airtel complaint is CBNRA[protected].

it complaint against air tel relationship centre vikas marg laxminagar delhi 110092. as i anil kumar having a number [protected].i went for convert my number from post paid to prepaid on 25/11/2010.at the same time mr sunny attend me and he has done recharge fo rs 43 .and he told ki call when no is activated,and told that number will activat within 4 hours.but nimber was activated on 26/11/10. i called on 20/11 at 10.30am that recharg has not done,but phone was picked by dolli she done misbihave .and she use to recive my phone and cut at same withit hello at last 5 times.then i visited to show room at the show room also mr sunny and dolly misbihaved with me.i was looking for manager/woner but no mobile numberor any number also not any senior was there for any complaind. so please help me and punish him and her for misbehaiv.
thanking you
anil kumar
[protected]

I have made a online payment of Rs. 1590/- for installation of Airtel DTH at my home in Visakhapatnam on 23.11.2010 and was told that installation will be done within 24 hrs by airtel person (noida office) . My booking reference is 2981002. Now 4 days have passed and installation has not been done and their representative Mr. harman, bharti, sanjay whose contact number is +91-[protected], office no[protected] does not receive our calls and whenever they pick , give false promises. This is highly unprofessional attitude causing monetary as well as mental trauma to me. I would like strict action to be taken against these people so that they don't ill treat any future customers like they are treating us. I also want to know what hard action i can take aganist airtel

I have activated super 5 with 150 sms on my airtel mobile by dialing *222*4# at 11 am and even after 5 hrs. i had not received my conformation msg. When i called Customer care he said me to make a paper recharge of 5 rs. and then activate it once more. Up to my knowledge there is no paper recharge of 5 Rs. in Airtel.
My phone no. is [protected].

I am an engineerint student and someone calls me by the No.[protected] and disturb a lot if i call back the guy uses absurd words plz do somthing for the same. Kindly please send me the details of the person using this number.my email id [protected]@gmail.co.in or sir if you can do something than it would be an favour on me thank you

From last 10 years I am using airtel service. I have 3 postpaid connection which are working and one prepaid connection. This prepaid connection was from last 6 years, now its closed by airtel without proper intimation. It was closed before 15 days. It is my old connection and my lot of contacts depend on this .
I visited Airtel gallery many times, They offer me to take a postpaid connection for same number, but i already recharged that past with 4 years of validity. How could they stop the service and why i pay rental for this new connection? what about my old connection?

I called 121 (customer care) and they tell me to contact Cheryl Pereira ( Nodal officer) to resolve my problem. but she doesn't received my call. This is a stupid service provided by Airtel.

I have written an email to them('[protected]@airtelindia.com') and was looking for some solution to my problem, but its also failed.

I am ready to submit all documents which are necessary but they not take seriously.

If you requires other information related to this please call me on [protected]

Dear Sir/Madam,

I have baught a new Nokia C3 Moble from Daksh computer Sec.11 Panchkula,Haryana. I have taken a new Airtel prepaid connection ([protected]) from same on dated 12.10.2010. ( With scheme 6 months 2 GB internet free ). I have submtted all documents. I was using this connection from the date of purchasing. I have also recharged it for Rs300. I have recieved a massage from Airtel customer care that your form is incomplete(not available)Pls. deposit. your form with ID proof & recent photograph at nearest Airtel showroom. They disconnect my phone services with this massage. After that I went their showroom in Sector 35C, Chandigarh. They had said to take the documents. They asked me We cant take this. Pls. go to your local showroom. Then I went the Airtel showroom lying in Dera Bassi. They also refused for the same & suggest me to go in Jirakpur Showroom. They also refused. I asked to them then where I have to go. They again said me to go Chandigarh sec35 or sec 32. After that I was harrased . After this I contavt the retailer shopkeeper & he had taken my documents . This is totaly harrasment for 5 to 6 days for me. Untill my servicers are disconnect. Pls. take the neccesary action for poor services by the company. I am thinking this is only the way of robbery of the customer by company.


Thanks & regards,
Sandeep Kumar
E-mail ID: [protected]@yahoo.com
Phone no.[protected]

Customer ID: [protected]-001

I have :Airtel DTH" at my home at Vaishali, Ghaziabad. Since last 15-20 days display qualiti is very poor. In our socity ( of 15 flat) I am only one who have Airtel DTH rest all my nabour hav TATA Sky. And they have not have any problem with their DTH. But my Airtel DTH is getting stuck & stop during display. I have call to customer care many times but they deniey to lodge to complaint for such type of display. It is very erriting.

Ravi
+91-[protected]

as i had already compaint to consumer forum so regarding that from airtel mr rakesh kumar contact & said me to scanned the paid bill receipt and then revert by e mail & said that we resolve the problem but as yet not solve but they people disconnect my incoming calls & broadband Connection as its very irresponsible so kindly solve the problem & i need a compensation regarding the same or i have to take serious action against airtel

AS I HAD ALREADY PAID MY BILL ON 12TH OF NOV 2010 BUT THEN ALSO I RECIEVE EVERYDAY CALL FROM AIRTEL TO PAY MY BILL, PLEASE SORT THE ISSUE


my airtel comlaint reference no :[protected]
I AM ALSO ATTACHING THE SCANNED PAID BILL RECEIPT


REGARDS
GURJOT SINGH MANCHANDA ([protected])

sir, my airtel prepaid connection no. is - [protected], on 25/11/2010 time is 11:18:19 am, a dirty message form AD-54321, msg centre - [protected] - " Thanks for using bikni babes subscription service from airtel. You have chrged Rs. 10. join games club at http://gclub.in. & Rs 10 cut from my balance. aother msg will come on 22/11/2010. Kindly enqiury these type of dirty msges. Otherwise we go to the police station & file fir. for such no.

This is to bring to your notice that my prepaid lifetime Number [protected] was subscribed in the year 2007 as a post paid connection which later on converted to lifetime number after paying the requisite fee of aprox Rs.2500./- Since then was using the said number alongwith another airtel post paid connection. I generally used the prepaid connection for incoming calls only. And since than I was using the number with no problem at all.

Till recently I came to know that my prepaid lifetime number was discontinued on 29th October, 2010 without even intimating anything to me. When I contacted the customer care they advised me to visit the airtel center but did not informed me that I need to visit the center within fifteen days of discontinuation. I got ill and could not visited the center within 15 days. I was told by the Airtel center that due to the non usage of Rs. 200/- my connection was deactivated and now the same could not be recovered.

i am trying to contact every one at the airtel centre but of no use. I do not want this number to be alloted to anyone else. You will appreciate the fact that there are many numbers available in the market with no cost. There are sentiments involved with your old number and the same have been circulated to my near and dear one and even to those whose numbers I have lost.I request you to please do the neesfule and help me in getting my number back at the earliest.

Regards

Please help me in resolving the issue Request you to go through all the below mails....and let me know why the connection is not possible.................

The whole building is using Airtel connection....




[protected][protected][protected][protected]

From: Prakash, Suraj (GE, Corporate, consultant)
Sent: Thursday, November 25, 2010 2:20 PM
To: '[protected]@airtel.in'
Subject: RE: COMPLAIN [|BAL|Qrc2242093|]REFERENCE NUMBER 39708436



Hi ,



I have never requested to cancel my connection (i.e. [protected] I have only requested to transfer my connection.Pleaser read the below mails CAREFULLY.

And let me know the status.




[protected][protected][protected][protected]

From: [protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Thursday, November 18, 2010 3:09 PM
To: Prakash, Suraj (GE, Corporate, consultant)
Subject: Re: COMPLAIN [|BAL|Qrc2242093|]REFERENCE NUMBER 39708436



Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 18/11/2010, you have expressed concern regarding delay in cancellation for your Airtel Account Number 13772556.

We would like to inform that your request for cancellation is already registered with reference number 1261845 and same is under process.

Our team is working on this and our executive will revert to you.

We seek your cooperation in this regard.

Please do write in for any further assistance.


Warm Regards,
Sanmathi.R
Customer Care Executive
Bharti Airtel Limited.
Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <MyAirtel> to 121 from your registered Airtel mobile. To register pls call 121 from your Fixedline




[protected]Original Message[protected]
From: suraj.[protected]@ge.com
To: [protected]@airtel.in
Cc:
Sent: 18/11/2010 11:57:36 AM
Subject: RE: COMPLAIN [|BAL|Qrc2226749|]REFERENCE NUMBER 39708436

Thanks for your reply¿let me inform you that nobody has contacted me for
document submission.



So I again request you to Kindly either get my connection done by Saturday i.e.
20th Nov or please discontinue my connection with AIRTEL.





From:[protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Tuesday, November 16, 2010 8:11 PM
To: Prakash, Suraj (GE, Corporate, consultant)
Subject: Re: COMPLAIN [|BAL|Qrc2226749|]REFERENCE NUMBER 39708436



Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 15/11/2010, you have expressed concern
regarding delay in resolution of your request for your Airtel account number
13772556.

We would like to inform that your request regarding shifting is already
registered with reference number 385196 and same is under process.

As per the telephonic conversation with you on [protected], you were asked to
submit the required documents from your new address.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a very warm and fruitful
association with you.

Please do write in for any further assistance.


Warm Regards,
Madan Kumar S
Customer Care Executive
Bharti Airtel Limited
Now register your Fixedline & Broadband related Request & Complaint through
interactive sms.For menu options, sms to 121 from your registered
Airtel mobile. To register pls call 121 from your Fixedline




[protected]Original Message[protected]
From: suraj.[protected]@ge.com
To: [protected]@airtel.in
Cc:
Sent: 16/11/2010 03:10:13 PM
Subject: RE: COMPLAIN [|BAL|Qrc2216354|]REFERENCE NUMBER 39708436

Thanks Nageh.I am still waiting for somebody to contact me¿¿..Nobody from
airtel has reached me yet





From:[protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Monday, November 15, 2010 6:50 PM
To: Prakash, Suraj (GE, Corporate, consultant)
Subject: Re: COMPLAIN [|BAL|Qrc2216354|]REFERENCE NUMBER 39708436



Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 15/11/2010, you have expressed concern
regarding delay in resolution of your request for your Airtel account number
13772556.

We would like to inform that your request regarding shifting is already
registered with reference number 385196 and same is under process.

Our team is working on this and our executive will revert to you shortly.

We seek your cooperation in this regard.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a very warm and fruitful
association with you.

Please do write in for any further assistance.


Assuring you of our best of services at all times.

Warm Regards
Nagesh K
Customer Care Executive
Bharti Airtel Limited



[protected]Original Message[protected]
From: suraj.[protected]@ge.com
To: [protected]@airtel.in
Cc:
Sent: 15/11/2010 03:09:00 PM
Subject: RE: COMPLAIN [|BAL|Qrc2189908|]reference number 39708436

Hi Ajith,



Thanks for the response. And as per your below mail I was expected to get a
response by 13th Nov. Kindly let me know the status¿as I have not recived any
response

Against my complain.

Kindly let me know If airtel could resolve my issue or should I discontinue my
association with AIRTEL.



Regards

Suraj

[protected]





From:[protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Friday, November 12, 2010 10:17 AM
To: Prakash, Suraj (GE, Corporate, consultant)
Subject: Re: COMPLAIN [|BAL|Qrc2189908|]



Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 11/11/2010, you have expressed your concern
regarding Delay in shifting for your Airtel fixed-line [protected].

We would like to inform that your concern has been registered with us with the
reference number 39708436 and the same will be addressed by 13-NOV-2010 04:30
PM.


It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.

Please do write in for any further assistance.


Warm Regards,

Ajith Kumar
Customer Care Executive
Bharti Airtel Limited

Now register your Fixedline & Broadband related Request & Complaint through
interactive sms.For menu options, sms to 121 from your registered
Airtel mobile. To register pls call 121 from your Fixedline



[protected]Original Message[protected]
From: suraj.[protected]@ge.com
To: [protected]@airtel.in
Cc:
Sent: 11/11/2010 06:59:59 PM
Subject: Complain

Hi,



I have an airtel broadband connection on my cousin¿s name Ankur Sharma the
landline number is:[protected]

I have shifted to Gurgaon and have applied to transfer my connection to Gurgaon
in second week of last month.

But I am still waiting to get my connection done.



I have again logged a case with customer care yesterday and I have been told
that it will be done in next 24hr.I am still waiting for somebody to get my
connection done.



My previous address:



48T,Sector-8,jasola vihar,New delhi





Current address:



37B,sushant appt,sushant lok -1 ,Gurgaon.



Kindly get my connection done before Sunday if it is not possible then kindly
disconnect my connection.



Regards

Suraj

I purchased a prepaid sim card from a Local distributer about 15 days ago or so. I provided all the documents I was told to submit.

All of a sudden, I get a text that my phone will be disconnected. I emailed the nodal officer, next day he responded and ASSURED me everything is fine and my phone will not be disconnected. I have attached the proof of this email below.

Well, a few days pass and all of a sudden, WITHOUT ANY PRIOR NOTICE, I have been disconnected. When I contacted the nodal officer, they tell me documents are incomplete and the person I spoke to VINOD KUMAR was the most unprofessional person I've come across. He refused to transfer my calls, refused to comprehend what I was saying, and kept insisting documents are incomplete.

Here's my issue with Airtel.

1. Before sending me a confirmation email stating that "everything is fine and your service will continue to work", CHECK YOUR DOCUMENTS ON YOUR OWN END. Customers are not responsible for you not doing your work properly.

2. LEARN TO COMMUNICATE PROPERLY: If you are going to distribute your services through non-airtel shops, make sure you communicate with them properly instead of just dropping by and dumping packs of sim cards to sell.

It seems to me Airtel MISSCOMMUNICATES ON PURPOSE because first they want you to send the application fee, do balance recharges, and then all of a sudden after 10 days you will be disconnected and Airtel will benefit from all the lost money that you've put in. THIS IS THEIR RULE. I feel they've figured out a technique to make more money but this is a VERY WRONG and UNETHICAL METHOD.

A business-consumer relationship is built on trust and from this experience, I definitely won't be purchasing any more sim cards from airtel. They will refund your money and put the balance on another sim, but it better be an AIRTEL SIM. What the hell? There's a catch to everything, no matter which way you go, they'll get you.

3. STICK TO YOUR GODDAMN WORD. If you promise to deliver service, THEN DO SO. Don't randomly disconnect someone, ESPECIALLY without providing prior notice.

It seems like you don't know what you're talking about most of the time, sometimes you say the service is fine, there will be no disconnection, but then you randomly disconnect it, then you say No we don't have all the documents intact, then you say you do, then you say you don't. MAKE UP YOUR GODDAMN MIND AIRTEL.

4. HAVE THE DECENCY AND HUMAN COURTESY to inform someone that you're disconnecting their service so they're not left stranded in the middle of a desert without a phone they can use to call HELP. When you're unable to provide service, TELL THEM. dont just disconnect it and wait for customers to contact you. We are PAYING FOR THE SERVICE, its not free. Respect your customers. Don't treat us like cattle and sheep. We are not under you, in fact your existence primarily depends on how you provide your service and how satisfied we are as consumers.

I've spent 10-15 days dealing with Airtel for something as simple as obtaining phone service, If i'm going to invest so much time into these people who fail to communicate properly, I might as come up with a better solution and build a business of my own. MY TIME IS VALUABLE AIRTEL so either learn to do your job right or exit the market because you seriously don't know how to provide good customer service and satisfy your customers.

A very exhausted and unsatisfied customer,
Yours truly,
S.J.

PS: its obvious in your email that your words TRULY don't match your actions. "Not exactly providing the best service, Airtel". That should be your motto. I'm obviously going to have to forget my balance since you've stolen it from me. Good luck, hope you use my money to buy a service that can teach you how to keep your customers satisfied and how to communicate properly.




EMAIL:

Dear SJ,

Thank you for writing to Airtel.

This is with reference to your mail-dated 15 Nov 2010 regarding your Airtel Number [protected].

We regret for the delay in responding to your mail.

We completely comprehend your viewpoint and sincerely regret for any difficulty caused to you.

We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.

We hope this information helps.

Further, we would like to inform you that services of your airtel number [protected] is active as per our records.

We hope this information helps.

In future too, please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it s still unresolved.



You may send an email at Nodalofficer.[protected]@airtel.in , or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.



If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in , or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.



Assuring you the best of our services.


Yours Sincerely
Salim Hashmi
Nodal Office
Bharti Airtel Limited