Airtel Complaints & Reviews

Dear Sunil/Manoj


Please have a look on billing meter getting charged on prepaid mobile number# [protected].

As per my knowledge: My Plan is Pay Per Second but when ever i called on in any local number it is getting charged as per attached screenshot taken --- when i received message after ending my call i.e USSD Message.

Now when bill metering is wrong in case of Local number calling then how should i belive on std metering.


Please have intervention on this --- also would like to inform you that --- i m forwarding this mail to TRAI as screen shot of wrong billing meter.


Incase of any calarification please feel free to call.


Note : Attached screen shot is only the instance of 4 call which i made from my mobile to local number.

hi i have airtel mobile user bearing number [protected].Right now i m in international roaming from last 9 months and using this number from last 8 years. Actually, complaint is that, when i recharge my account , the airtel system activated numbers of promotional scemes such as jokes,astology, songs etc. but i never requested for such activations. i contacted airtel executives for numbers of times. All the times they assured me that it will never happened in future. But it is happening again and again. In last 2 months, i recharged 2 times for Rs 100 each and again the amount deducted. I had complaint , they transfered my call to senior executive Mr. Raman that guy assured me that they will returned 150rs and i really got back and Mr. Raman deactivate all schemes and said it is the last time. Now after few days it happened again and my balance is now just 50 paise. When i complaint they donot believe and they blocked my customer care number and now i can not contact airtel executives. U can understand that nobody like to activate such promotional schemes in international roaming.For your kind information i never attend or made any call including no sms. .i wanna to keep my self in touch my nears n dears back India.I want money back and un block my customer care line. I hope for the positive response. What i have to do?

Dear Sir,

My Customer ID is [protected]. My connection is not working for last 2 days. I am getting B001 error code. I have registered my 1st complaint (Service request no[protected] on November 27, 2010, customer care executive (Sayantani) told that representative will come 28th November by 3.30 P.M. and he'll solve the problem. But nobody has come. After that I call the customer care again and they have told me that my complaint is closed now and kindly register a new complaint. I got a confirmation SMS also that my problems has been solved. I got a contact no also ([protected] - Global Solution). But the mobile was switch off. Again I have register a new complaint (Service request no[protected] today and they have told the engineer will come tomorrow by 5 P.M.

I asked them if nobody will come to my place by tomorrow November 29, 2010 again then what should I do. But they have no answer.

Everyday Rs. 15 deducted from my balance. Who will pay the money? It is really shame full. I am really fed up and irritated with the service provided by AIRTEL. I never had seen this type of worst service in my life. If after sale service is that much poor then please close your service.

Arunabha Banerjee
No 121, Ground Floor, Flat No 2
2nd Cross, Maruti Layout, BTM 1st Stage,
Bangalore - 560029
Mobile: [protected]
Email: [protected]@gmail.com

Its a good service but it has less channels as compared to other DTH services.this service does not contain some important channels like masti,zing,day&night news,music india,india news,E 24,zee jagran and very important channels like discovery turbo and discovery science,nat geo wild and nat geo adventure.I request the airtel DTH provider to add these channels as soon as possible!!!!!

Thanks,
Gursharan brar

hello sir,
Mera naam Deepak Mangwani hai mai Bilaspur (C.G.) se hu. Mera Airtel Fixed Line
No.[protected] hai jo ki Mukesh Kumar Mangwani ke naam se hai.
jiske regarding
mai regular neeche likhi complain mail kar raha hu jiske behalf me mujhe airtel raipur office[protected] se call aaya ki aap naya instrument ORPAT ka market se purchase kar lijiye, jo ki 500-550 Rs. ka aayega. Humne binatone se tie-up kiya hua hai jo ki ghatiya kism ke instrument rahte hai. maine puccha ki abhi jo M-71 de rahe ho to usne kaha ki usse ghatiya instrument to bana hi nahi hai. Yadi aisa hai to company costmer ke saath fraud kyu kar rahi hai???????????
Mai yeh janana chaht hu ki airtel dwara humse jo 3000/- Rs. liye gaye hai wo kis-kis karan se liye gaye hai?

jiske regarding maine instrument problem ki kai sari complain karai hai jisko rectify
nahi kiya gaya hai aur aapke dwara use har baar close kar diya jaata hai.
jiske karan mai daily call karta hu aur mujhe proper solution nahi milta hai.
jiska karan yeh bhi ho sakta hai ki aapke dwara instrument problem hone par bill me rebate nahi diya jaata hai
2/11/2010 complaint no. 39400616
4/11/2010 complaint no. 39400616
9/11/2010 complaint no. 39584728
10/11/2010 complaint no. 39653380
12/11/2010 complaint no. 39653380
15/11/2010 complaint no. 39653380
15/11/2010 complaint no. 39653380
19/11/2010 complaint no. 39970544
22/11/2010 complaint no. 40081876
kya iska mujhe proper solution mil payega?
my mobile no. : [protected]
hum aapke 8 years se customer hai.
aapke dwara naya connection 250/- me diya ja raha hai aur mai aapka customer 3000/- de kar bana hu uske baad bhi hamari aur dhyan nahi diya ja raha hai.
aur meri complaint ki taraf isliye dhyan nahi diya ja raha hai kyunki instrument problem ki complaint hone par use rectify nahi karne par bhi aapke dwara bill me koi rebate/ deduction nahi diya jata hai.
maine 26/11/2010 ko phir 198 me call kiya to mujhe pata chala ki aapne meri complain close kar di hai.
kya aap log meri complain solve kar payenge? nahi to mai market se instrument purchase karu aur aapka connection band karvau.

sir
no-[protected]
i have call to customer care excutive all time his behave is very poor no supportive,i sir just i going to complain against flash masseges and airtel live when i rechage my mobie main balance airtel company reduce my balance all ,this type of mistake doing every my rcharge i have lost Rs 10000/- when call to cce he told that i cont do in my case what going on this preloaded sevice they told me that i will chargeble for this service ,sir i humble requested please disconnect my flash masseges dnd call airtel fluttery services like that http://gclub.in ,so i dont want this tpye of service please,please help me now when call airtel customer care he only give refence no- CBDAL[protected] ,RALDC[protected],CBDAL[protected],CMOUD[protected],CMOUD[protected],and they do not do anything for my request inspit of that they reduce my all my main balance. please do help eithe make writen FIR to police or you help me or discannect sim broke down throw away to sim .

I had purchased airtel data card from Brij Vihar. For the last 4 months i am being fed with the services of airtel. Whenever i used to call customer care they say "ok" your problem would be rectified within this much time but never got rectified. I have wasted my money in purchasing this data card. These people are shameless and don't even bother about the services they are giving to the customers. Its working like as if i am using 99 wala plan in my mobile phone n customer care executive says that might be there is a problem with your laptop. However, they are wrong as i have tried using it in other's laptop also. So, please try to make it solve as soon as possible. Otherwise, i have to go to the higher management.

Thanks,
Apoorva

DEAR SIR,
I AM A REGULAR CUSTOMER OF AIRTEL AND MY PREPAID NO. IS [protected]. ON 25th OF NOVEMBER I HAVE ACTIVATED A 5 Rs GPRS PLAN WHICH WAS NOT AN AUTO RENEWAL PLAN (as details provided by AIRTEL Customer Care at 121). AS IT WAS NOT AN AUTO RENEWAL PLAN, THEN AFTER ON 26th OF NOVEMBER BALANCE OF Rs.5/- HAS BEEN DEDUCTED FROM MY ACCOUNT. WHEN I CALLED AIRTEL COMPLAIN HELPLINE AT 198, THEY HAD REFUNDED RS. 5 TO MY ACCOUNT AND TOLD THAT BY MISTAKE IT WAS BEEN CHARGED FROM YOUR ACCOUNT. THEY ALSO INFORMED ME TO DEACTIVATE THE PLAN BY DIALING *567*2#. WHEN I HAVE DIALED THIS NUMBER FOR DEACTIVATION, THE RESPONSE I GOT THAT "SORRY WE ARE UNABLE TO PROCESS YOUR REQUEST, PLEASE TRY AGAIN AFTER SOMETIME OR CALL 198". AFTER THAT WHENEVER I AM DIALING *567*2#, THE SYSTEM IS GIVING THE SAME RESPONSE. AGAIN ON 27th OF NOV. I HAVE BEEN CHARGED RS.5 AND WHEN I CALLED 198, EVERY CUSTOMER CARE EXECUTIVE IS SIMPLY RECEIVING AND DISCONNECTING THE CALL. IN THE EVENING ONE OF THE EXECUTIVE NAMED "MD. ALAM" TRANSFERRED THE CALL TO HIS SENIOR.EXECUTIVE AND AN SENIOR EXECUTIVE NAMED"UDAY TIWARI" ANSWERED THE CALL AND TALKED VERY RUDELY, INSTEAD OF PROVIDING ANY HELP AND TOLD THAT "YOU HAVE TO DO IT BY YOURSELF". NOW Rs. 5 IS DEDUCTING DAILY FROM MY ACCOUNT AND NOBODY FROM AIRTEL IS HELPING ME REGARDING THIS PROBLEM.
THANKS!

WITH REGARDS,
AMIT KUMAR
SIWAN (BIHAR)
MOB. [protected], [protected]

I was having poor information on HD channels. I was not knowing about HD and channels.
I was soccer fan, So I wanted to purchase 40" TV along with HD channels. So I started enquiring on HD setup box and channels. Reliance HD sales guy clearly told we only sell one HD channel remaining all are not HD, but have more clarity with some other feature. When enquired TATA also told same.
When enquired Airtel They told all channels are HD at same price. So I decided to go for it as world cup games started also thinking about future. So I purchased 40" Sony Bravia and Airtel DTH.
Airtel DTH promised me install in 2 days. To my horror they installed in 5 days. I lost 2 of my fevorite German and Argentina games in time. After 5 days they installed. When I saw channels all are in normal range. I did not see much clarity.
When enquired they said 5 times clarity than cable channels !!! Not High Definition !! when called call centers for reason they told you have to setup for High definition in setup box. I did setup the same. I saw little better clarity. To watch channels in 40" I had to keep it stretch mode from 4:3 to fit into 40" in 16:9 mode. Though my wife liked it. I am electronic engineer knows this not the way to watch channels. It looked all persons fatty and blobed faces.. I know for sure It was not High Definition (1920x1080) .
For me it was not much difference to me watching Airtel channels in 40" in high definition more except it is in bigger screen.
I enquired call center again after knowing it is not high definition channels, Then they told me shocking news, There is only ESPN HD channel now, later they will introduce NG and Discovery and it will continue so all channnel one day wiill be HD !!!! To my horror they told I had to pay another 100 Rs per HD channel.
I then realized sales guy lied to me.
I checked there site again to verify that it mentioned better clarity and ESPN in HD offer till ESPN games are over. I again enquired about the offer then they told It is available you can watch game in HD. Which was not. It contiued till end of Soccer World Cup. I checked every day ESPN HD channel, it mentioned paid channel. I watched only world cup closing ceremony in ESPN HD.
I really loved to watch that game in HD in 40" somy bravia. I then realized the this is HD. not the one I watched regularly.
Once world cup is over I hated Airtel som much for that I missed HD for there less informing/cheating sales guys to sell there HD setupboxes at higher price with higher monthly price to watch same clarity as normal DTH.

I am sharing this experiance to not to get fooled by Sales guys.
Don't purchace more than 32" TV as it is not worth as there are no HD channels india. Except National Geographic and Discovery. 40" is worth only for HD channles.
Dont purchase HD setup boxes till all channels are in HD.
If you keen to watch NG and Discovery and very few (2-3) in HD then ready to pay 350 + 100 + 100 .. for each channel ..
First of all don't purchase Airtel DTH they are all liars...
They give all ad that 5X clarity with Karina..dont fall for it... It is just bull...t clarity..

Same is case with 40" tv sellers. They sell with there own DVD player with HD movies. atleast 40" tv can be used watching HD dvd's (!!)

I received numerous calls from the number[protected], where the caller introduced herself as an agent from Airtel Digital TV. She offered installation of Airtel Digital TV by paying an amount of Rs. 999/-. I verified on the airtel website that they are offering the DTN connection for Rs. 999/-. On 25-Nov-2010, 5 pm, I made the payment of Rs. 1199 (Rs 999 for Set top box and Rs 200 as deposit) through my credit card via IVR. The agent promised that the installation will be done within 48 hours.

Till 27th Nov-2010, 3 pm, I have not received any call for installation, no SMS / email confirming my payment. When I called airtel customer care, they noted the details and said they will get back. I have yet to hear from them.

I suspect that it was a fraud call. I checked with my credit card company, they said that the payment has been authorised with the merchant name as "Cable/Satellite TV".

I do not know, what to do now. Shall I register a complaint with police?

Regards,
Alankar Nath Karunakar
[protected]
Hyderabad

My mobile number[protected]. I couldn't receive High security passwords from State Bank Of India. I lodged complaint in my SBI branch. They confirmed their side is clear by checking the process. They also compared with Vodafone and to my airtel by sending SMS. So Airtel only creates problem.

Even after repeated complaints, AIRTEL not accepting its their fault. Even their higher official, hadn't taken seriously, he speaking like he even doesn't know SBI online banking procedure. Atlast he took the complaint like I'm not receiving SMS from a particular number, further they are so reluctant to send the reference number for the complaint. They are even charging 50 paise per minute to speak their customer care officials. Complaint registered on 27 November 2010.

After seven years with Airtel (from 2003) now I'm thinking to change service provider.

My num is [protected].
2 week or 3 week ago i rechage my num by 50 rupees.
After 1 week when i check the balance it shows 20 rs.I though that the call charges....Same happen ...2 days before after mae a call i check my balance 2 rupees.i was astronised how it possible n every day mobile bazar sms came. i thought its same other promotional sms.yesterday when i check my account i saw its 19 paisa only n when i call airtel customer care Mr.lalit desk manager was talking to me. when i as him he told me that its my mistake i should keep my phone always with me n this is my fault...the same thing happen with 7 of my family n frient who have airtel connection.I think mr.lalit feels that we all r fool.
2nd ly when i told him to refund my money he told,he only can refund 2 rs.I ask him to refund that amount he said that he will do that.1 day over no refund came?
& 3rd airtel provider must have done sins last birth that they have to paid money to solve their probems? whether customer care hold our line for minimum 10 mins.

Customer Relations Manager
Airtel
Chennai

Dear Sir,
Sub: I continue to get Promotional Messages even though I have Registered for: Do Not Disturb” facility.
Reg: Mob:[protected]

Even though, I have Registered for: Do Not Disturb” facility, I continue to get disturbed by hundreds o[censored]nsolicited messages.

Now, kindly let me know who is in charge of blocking this unsolicited mails and who has opened the Flood gates that I am flooded with unsolicited mails. Obviously some one is making money by opening the flood gates with or without the knowledge of the management.

I want this to be stopped immediately.

Please do not tell me that it would take 45 days, as I have already registered for: Do not disturb facility.

Kindly e-mail me the action taken in this regard.

Sincerely,

P.Chandrasekaran
November 27, 2010
Mob:[protected]

PS: I wonder why it should take 45 days to Block the facility while it takes less than 45 seconds to open up the flood gates for the unsolicited mails.

On 24/11/2010, I had recharged my prepaid mobile number [protected] online for top up of Rs. 99 twice through Axis Bank internet banking. Both the time i had received SMS that your your recharge request was precessed successfully. But the recharge amount is yet to be credited in my account. Kindly look into the matter.

Ganesh Kumar
mob-[protected]

Unnecessary Harassment and Threatening by Airtel

AIRTEL- COMPANY OF THUGS, LIARS and CHEATERS.

WARNING: READERS are hereby requested to stay on HIGH ALERT, a money sucking, threats-giving company AIRTEL has been spotted in the vicinity of the city.

Report: We bought the Airtel broadband(Minus the Landline Phone) on trial basis for a month in May and we were promised to get a discount of 3 months on the annual package without any conditions.

After May-end, we decided (Unfortunately) to go for the annual plan, RAMJI MISHRA (Sales-Airtel) told us that we would get 3 month discount only on New connection and not on upgrading current one.
He said so to achieve his sales target.

We went for the new connection(Minus the landline phone) and I received a call from RAMJI MISHRA "confirming" that the old connection was terminated.
I didnt know what was in store for us.

I kept getting calls from June regarding bills of Old connection, I kept explaining them the scenario and I also informed RAMJI for which he said he was looking into it.

I got bill to pay Service Tax which was hidden in the Main Bill and RAMJI didnt disclose this when we paid for the annual connection contract.

They "terminated" my connection for a week for non-payment of their "hidden" taxes !!
I was forced to pay for it.

I repeatedly got calls from june till december with call center people messing up with my head.
I had to explain to every new call center guy about the scenario and asked them to terminate my connection but still no luck.

Airtel sent people to my house at night at 9.30 pm !!
I really wouldnot appreciate such "so called" professionals banging my door , asking for money which was never theirs.
My Family is being threatened everyday for no fault of mine.
Noone would never tolerate any company troubling me or my family for unnecessary reasons !!

We wrote to Airtel and instead, we got a NOTICE from a Delhi Lawyer on behalf of Airtel stating that they would blacklist me from getting connection in every other company.

I am very much tired of this mess.

My Fault: I trusted this Airtel Brand.

What I Got: Threats, Disconnected service, Mental agony, etc etc


***************PLEASE DONT FALL FOR AIRTEL IN MUMBAI***************

Go for smaller service providers , you would have Peace of Mind !!

TRAP of Harassment and Threatening Calls & Visits by Airtel (Thugs)

I am Mukesh Khare and I had a Post paid Connection [protected] which has now been converted to a prepaid connection . As per last statement generated the security deposit of Rs 1500/- is adjusted against the Bill period charges and the amount due os -705.63/-. I have been advised that the same will be refunded through a cheque at my postal address. I am transferred to a new location and will be available at the current address upto 04 Dec10. May I request that the procees for refund of security deposit may please be expedited and the confirmation for the same may please be provided to me.

I am Sourabh Lakade, I activated the massage pack of 24 Rs. on my Airtel sim having No. [protected] on 20th Nov. 2010. As per the pack I got the the 500 massages on 20th Nov. But after 20th Nov. the massages are chareged 50 paise. I called to the Airtel customer care centre 5 times and given the complaint but still not got the service. So it is my request to the consumer court that to start my massage pack service. Also please take the action on the Airtel. My Reference No. of Airtel complaint is CBNRA[protected].

it complaint against air tel relationship centre vikas marg laxminagar delhi 110092. as i anil kumar having a number [protected].i went for convert my number from post paid to prepaid on 25/11/2010.at the same time mr sunny attend me and he has done recharge fo rs 43 .and he told ki call when no is activated,and told that number will activat within 4 hours.but nimber was activated on 26/11/10. i called on 20/11 at 10.30am that recharg has not done,but phone was picked by dolli she done misbihave .and she use to recive my phone and cut at same withit hello at last 5 times.then i visited to show room at the show room also mr sunny and dolly misbihaved with me.i was looking for manager/woner but no mobile numberor any number also not any senior was there for any complaind. so please help me and punish him and her for misbehaiv.
thanking you
anil kumar
[protected]

I have made a online payment of Rs. 1590/- for installation of Airtel DTH at my home in Visakhapatnam on 23.11.2010 and was told that installation will be done within 24 hrs by airtel person (noida office) . My booking reference is 2981002. Now 4 days have passed and installation has not been done and their representative Mr. harman, bharti, sanjay whose contact number is +91-[protected], office no[protected] does not receive our calls and whenever they pick , give false promises. This is highly unprofessional attitude causing monetary as well as mental trauma to me. I would like strict action to be taken against these people so that they don't ill treat any future customers like they are treating us. I also want to know what hard action i can take aganist airtel

I have activated super 5 with 150 sms on my airtel mobile by dialing *222*4# at 11 am and even after 5 hrs. i had not received my conformation msg. When i called Customer care he said me to make a paper recharge of 5 rs. and then activate it once more. Up to my knowledge there is no paper recharge of 5 Rs. in Airtel.
My phone no. is [protected].