Airtel Complaints & Reviews

Hello

I want to stop receiving Messages from 55382 and its daily charging Re. 1/-. I have called to call centre yesterday and they said that they have lodged complaint and it will be stopped from now. But today it was again charged to my account.

Please let me help.

My No. [protected]
Saurabh Agarwal

My mobile no is [protected]. From the past 2 days i'm receiving sms form a 13 digit no[protected]. Moreover i'm getting charged for receiving sms by Rs.1/- whenever i receive sms form this no. inform me what can I do to stop this.

Hi Airtel Operator,

Regarding The number [protected] which i was used since 4 years, only by Me ,presently they Blocked My Number .Without my knowledge so am totally disappointed in this regard,For this am contacted customer care they telling that ur address proof Mismatched,so they ask me to submit the Proof once again ,as per his information i did the Same,

How Address proof got Mismatched???????After 4 years

If they have any datas need refer old Database Home location Register................

More than 500 contacts in this Number..........

I need that Number ASAP.......So pls do the needful

Am ready to provide Whatever proof they Required

Pls contact me @[protected]

Name :Krishnakumar

sir,
i have a connection of airtel prepaid circle u.p. west.
15 day ago, i have taken miss call alert service for 90 days, pay Rs. 30.
but service is not active on my mobile number [protected].
please pay attention



thanks & regards
sunil kumar
[protected]

To
Highest Official in Airtel

My broadband connection - Tel no[protected]
Dear Sir

1, Your Service is Pathetic and i prefer to go back to Tata indicom
2, Last 10 days the broad band is very slow
3,I have contacted your Area -Service Engineer Mr Senthil bearing the
mobile no -[protected], may be every alternate day for last 10 days but
he promises he will send somebody but nothing happens

4,I have given a pr-paid amount for last 3 months
5, Till today it is on Temporary connections and nobody cares
6, They have unnecessarily trenched inside my compound for nearly 70
feet distance and put in cable but failed to give permanent connection
7, Instead they have given temporary connection from nearby neighbours
house by suspending the cable between poles


I have been requesting Senthil - Mobile no[protected] He just does not
care.

If i fail to get response in next 2 days, I will cut and paste this
complaint in Google Consumer forum where 100000 people can view and
understand about Airtel

Frankly your Service is Pathetic

Narendra Babu
[protected]

i have forget my unlock code give me right suggestion how to i have unlock my phone...

My Airteltv account no is [protected]. I have already recharged my account with Rs 500/- through e banking. Payment confirmation no is- 948243. Inspite of the fact that payment for recharge has been made, the services have been disconnected.
Custmorcare is taking no care inspite of repeated requests.

Wii some one from Airtel tv look into this ??????????????? Please

Dear Conceern,

We have paid bills for these ([protected] & [protected]) two numbers of Rs.1605/- on 30.07.10 vide chq No.655296, but in current bill Dt-18.08.10, its mentioned as Rs.0 ( not paid ) for [protected], but we paid the both bill in single payment of Rs.1605/-, and i also lodged a complained to [protected]@airtelindia.com on 30.8.10, they replayed that they will revert back to our mail, but still they didn't send any confirmation from there side.

They provide this service request number,(The Service Request number[protected] but of no use.

So, please confirm us for the same at your arliest.

Regards,

suma
Accounts Department
Valueleaf Services India Pvt Ltd.
Bangalore

With due respect I Arpit Asthana would like to bring to your notice some malpractice being done on your name. I am a loyal customer of Airtel since last 2 yrs. My prepaid mobile number is +[protected]. As I have moved to Pune for my job, I wanted to continue using your service.
I along with my 2 other friends went to Airtel Exclusive Outlet located in VishalNagar, Pune named Apeksha Communication on 2nd, Sept,2010 (Thursday). We chose to purchase 3 friends card for which we were asked to pay Rs. 50 per card(Actual MRP of the friends prepaid SIM is Rs. 34). But we were asked to give extra Rs. 16 over this MRP.
When as a literate citizen we asked the reason for this overcharging, we got excuses like ' The Airtel company is not providing card, we are purchasing it from other dealers'. Further said, ' If you want to buy these cards then do it, else we dont have the time to justify ourself '. These statements were shocking for us when hearing it from person handling one of Airtel Exclusive Outlets. Other customers at that place we surprised too. We could have opted for other service providers like Vodafone or Idea but we wanted to continue with you. So still having faith in your company and service, we are bringing this instance to your notice.
Please take appropriate actions against these persons under the law because they are making undue profit at the cost of Airtel image. And if its possible please help us get back the over charged amount of Rs. 16 multiplied by 3 from those unscrupulous persons handling your exclusive outlet in Vishal Nagar, Pune named Apeksha Communication. And think of the illeterate people who are still unaware of this malpractice.

Our Names, New SIM CARD Number, Mobile Number of the new SIM are mentioned below:
1. Arpit Asthana [protected] [protected]
2. Manish Agarwal [protected] [protected]
3. Sanjog Mehta [protected] [protected]

Account No 13179089 Telephone Number [protected]

I had requested vide complaint no 24596 to discontinue the facility of Broadband on my Phone no [protected]. On 3rd Sept '10 when I contacted Customer Service center to find out why my outgoing calls have been barred , I was given to understand that other than discontinuing Broadband my Telephone rental is seized with )D barring done .

This is not fair as I requested for only discontinuing the Broadband with continue service of landline on the earlier plan .

Pl look into the above complain and restore the outgoing call facility on my phone no [protected] .


Y Bakshi

[protected]@gmail com

My customer ID is [protected]. I have countineously complaining for Airtel Digital TV Remote, which is not working from 21 Aug 10. I have received a message from Airtel Digital TV said that "Dear Customer, Your Complaint registered with Airtel DTH has been resolved." But the bearer complaint is still pending and nobody can contact us. Sometimes customer care emplyees said that I sending a engineer and you pay Rs 100 but no one engineer contact us. Please sort out the remote problem urgently. Thanking you.

Airtel Hungama content
My name is Teena agarwal. My mobile no is [protected]. I’m living in Chomun(Jaipur), Rajasthan. This is to inform you that on date 30 August 2010 on my mobile, there was a sms from 54321 like this :-

Thanks for downloading Hungama Content from Airtel. You have been charged Rs 5. Enjoy best games! Join games club http://qclub.in.
I am receiving this message from 30 Aug. daily and charging for 5 rs. daily from my balance Inspite of not using this service.
.Now Can you tell me why i have charged Rs 5 daily from my balance.
I am filing complaint on no. 121 daily but my problem is not solved till. My last request reference no. is [protected] and today i also filed complaint on no.12118 & request reference no. is [protected].
Please solve this problem today as i lost my credit of Rs. 25 & Pls. add rs. 25 in my balance Otherwise it shows an open cheating to all the customers. (in consumer court also...)
Thanking you,
Best Regards,
Teena agrawal
Mob.[protected]
Email Id: ca.[protected]@gmail.com

[protected]@airtelindia.com
Sir,

With great regert I inform you that my Airtel Phone No.[protected] is not working for the last few days. Even after repeated complaints/reminders, nothing has been done so far to rectify the faulty connection. There is "NO Dial Tone" also "NO response from your 'Customer Care Help Line while I call from my other telephone'",. Giving complaints No./Date details :

08.08.[protected]
13.08.[protected]
03.09.[protected]

I request you to please arrange to make my telephone connection.

Ramesh Uniyal

I'm Vivekanandan and my Airtel prepaid no is [protected]. Each and every week / month airtel is deducting 10 rupees from the balance for availing the Airtel radio mirchi. Really I didn't give any input for enabling this service and I tried so many times to customer care through 121, I was waiting for a long time to connect customer care executive, after that call was disconnected automatically, but they are deducting the amount properly. i'm wondering without getting any confirmation how airtel is enabled this service for me. dear concerns pls deactivate the service for my no.

Airtel digital hd connection not satisfied providing company. from last 6 days i am taking regular follow-up regarding connection and activation of same. I all ready paid amount to them but till date no action taken from there side.
Whenever i called to customer care they giving dates on dates. Till its not moved such thing.
Its very mental harrashment done from customer care and concern peoples. Its very harmfull to every one who has taken new connection
No response from airtel.
Its should be happen in india only becasue we are taking all things in lightly. I loose my so many imp. time and money on that.
My Conusmer ID for Airtel Digital HD Connection :[protected]
Tejas Kulkarni
Pune. [protected]

On 31st August 2010, I E-recharged my mobile phone [protected] (Delhi number ) with MRP Rs.498 and the talk time given in the confirmation SMS was Rs.451.50, but this balance was not showing in the service message. When contacted, Airtel customer care says that this has been put in my dedicated account 5, and that this balance will be visible when I dial *123*5# because this was recharged under some scheme and that this amount is valid till 9th september, 2010, that is, all the balance to be used within 10 days from date of recharging. Funniest part is, that the shop from where I recharged also feigned ignorance about any such scheme.

In Airtel website there is no mention of dedicated account or anything like that. How can a company fleece the customers like this ?

Who is going to look into this and take corrective action ? I am sure many more people must be suffering because of this kind o[censored]nfair tactics adopted by Airtel.

Suchitra Pal

Hi,

One week back (I think 24th August) I took Air tel post paid SIM ([protected]) A2GSM service pack. While taking the SIM, I informed the Cunningham Road Air tel customer care center that they have to do ID & Address verification before 2nd September as I had planned going home for 10 days till 11 or 12th September & submitted all the necessary documents for post paid connection.

So they said OK for everything since they were in hurry to sell the SIM rather serving the customer. After 3 days of connection (I think 27th August) they barred out going connection stating some address verification issue. Since I was there only in my office & bombarded the Cunningham Road customer care so they started my outgoing calls some how.

On 1st September some guy came to my home & did address verification & went to my office for ID verification & completed the process. (I don't know whether he updated in their system or not)

Now (2nd September ) I am in home town Belgaum, they barred my outgoing calls & SMS. When I called customer care there some standard answers like issue will be solved within 24 hrs & blah blah...

I wrote 3/4 mails to [protected]@airtelindia.com stating my issue, no proper response from concerned persons.

Finally after trying for 5-6 hours of talking & writing mails, I decided cancel my connection itself & move out of Air tel.

But who is the responsible for my frustration & loss of time during this?

Sir, My name is TNVS Rama Rao. My Airtel prepaid no is [protected]. it is o[censored]P(West) no. Now i am in roaming at Bangalore. For that reason i was not using this no regularly. But before approx 20 day my balance was deducted of Rs 99 Saying that i was been subscribed for games club and for down loading. Where as i had not done from my side. When i contacted customer care they told that cannot be done due to non availability of data base as i am on roaming. When i approached UP West cust care they also refused to attend my query. Then i had unsubscribed the above said service. But after one week again my balance was deducted for Rs 30. The same procedure i had again followed. I had received sms that i was been unsubscribed for the same. Again After one week it was repeated and deducted Rs 30. Again i unsubscribed and received sms. Today i was deducted Rs 1 due to less balance i.e Rs 1.24 in my account and received message that i was subscribed to games club service.

Kindly look into this uncruel act of deducting balance with out my intervention to subscribe any service in spite of repeated unsubscribing. Till now i had lost Rs 160 for no reason. As i am in roaming i was not able to contact cust care so often. My Local no is [protected]. Kindly reply to soon.

Aitel branch(Netaji subash place) Krishna Building employees told me to install broadband services, their field executive came at my residence and collected my documents and sum of Rs 500 installation fee and told that it would be install on 01/09/2010 but till evening there was no response, and when i gave them a call they were not recieving and when thet recievedMr.Ambuj and Mr. Rahul were taking ilegally with me and told me to do whatever i can.
So, i do request you to solve my querru as soon as possible. I will bve very much thankful to you for this.
Vikash Kumar
New Moti Nagar
New Delhi 110015

To: ajai.[protected]@airtel.in
Cc: [protected]@airtel.in; national.[protected]@airtel.in; Nodalofficer.[protected]@Airtel.in
Subject: Airtel DTH: [protected], Frustrated from Customer Service


Dear Ajay,

Sorry for the subject line and raising this issue to you. But from my end this is my last communicaton to Airtel DTH, if still no action is taken I'll forget about some 5-6K INR which is currently invested with DTH and will go for a local cable connection as its service is normally faster.

About the story, I just shifted my home 3KM away from old adress and the Airtel Guy de-installed the equipements at sharp appointed time that is Saturday 28.08.2010 12:00 noon and the nightmare starts as it is never installed at new premises again.

Till now I am investing 2-3 hour evryday on holding(most of the time) and speaking to Customer Care Executives and Sr. Supervisors but nothing happens. There is no liability towards raised complaints and no follow ups if the compaint has been attended or not.

I have raised at least 5 compaints and no one is in a state to solve this small issue. Yesterday I spoke to Mr. Abhinav a Sr. Supervisor in CC, after a call of more than 1 hour he promised me that the problem will be resolved by evening, confronting him that I have got these assurance many times he said that he will call me in the evening by 05:00 to confirm but never come back. Yesterday I had to again raise my BP with holding for more than one hour and talking to executive Siddhart and then a sr. supervisor 'Sharad Husain' and then his leader Karan. but couldn't get anything except assurance. Karan told me that he sopke to area manager and he told that an alignment equipment is not working and is reason for dealy. Isn't this logic really funny? Is in whole of Airtel there is only one engineer with one euipement which if some problem all cusomers have to wait for more than a week? It would have been good if I had given 100 rs to local elictrican and would have done it without airtel.

I am really surprised why there is no escalation defined anywhere, I would advice to make the esclation public if you really concerned about customers.

So hope I'll continue to recieve and advice services from Airtel in future as it has excelltent service but Customer care is too far from quality.

Best Regards,

Vikash Choubey
+91 [protected]
+91 [protected]