Airtel Complaints & Reviews

Bharti Airtel Ltd — Wrong Bill period 17-1-2010 to 16-2-2010

Company has wrongly charged me Usage of GPRS of 22059 amount Rs. 11029.50 when I am originaly covered under Plan o fBlackBerry Rs 899 Unlimited Usage of Internet, instant Messages etc. I lodged complaint on 17th January 25th January 2010 that Internate Sufing/Browsing is very poor and I can not make use of Internet. But instead of improving quality of Internate Browsing they changed by Plan to Rs. 499/- whic normaly not recommended to any customer. With the result the net usage has been bill for 22059 amount Rs 11029.50 When I have not used internet at all. Its Airtel has changed myh plan at own decision and they have been receiving my E-Mails.
This matter is to be looked into. When I have choosed Plan on Rs 899 originaly which is Unlimited why I should be chaged for Usage. Please note that I have not used Internet at all.

This matter is required to be checked. However I am sending the cheque of Rs. 3400/- Round figure for actual use of services (Rs. 3311.31) to Bharti Airtel Ltd.

Rgds
Shani

hele sir my landline number is 40951209 my landline is not working properly so i request u to send u boy assoon as posible my alternate number is [protected]

Dear Sir,

I Receiving a call from airtel executive Mr Manoj([protected]) for a airtel broad band connection after that I applied for a new connection my was submited on 24th Nov 2010 to air tell office.
Still I was waithing wor connection. I had followup 3-4 time with Manoj he was syaing Connection will setup by Evening in every follow up .
Today I talked with CC no[protected] and got information that connection is not possible (Ref number is[protected] this was updated on your sytem on 26th November then why your exec is saying lie.
They are saying some technical prob is comming this will be resolve in 1 days or 2 days.
Today[protected] I asked to cancel the request.
This was a 2nd time I applied for a new cannection and canceling this due to your exe saying lie 2nd time.
last time same thing was happen on sept or oct 2010.

Thanks
Rakesh Acharya
[protected]@gmail.com

cheapest services!!! airtel digital tv sucks... friends pl pl pl do not go for it.. i'm one of the victims!!!

rtt

My mobile No is [protected] i have been charged near about Rs 150 without subcribing any kind of service..They automatic activated all kind of service like hellotune, fmradio, astrology, many kind of chating subcripition etc..When i have complain to customercare they cleary denied for accepting it, , And hence they prove that Airtel is a worst and a Robber network..So i had left such mother[censored]r company

Airtel Postpaid — Network / Call Drop

Hi

I have been having this complaint W.R.T to the network in our apartment for over 6 months now. I have made multiple complaints but the response from Airtel is really bad and is becoming worse.

Initial complaints were made in Jan 2009 and Airtel mentioned that they will resolve the issue within the said SLA of 4 days. I did not hear from them for sometime and the network issue was at its worst. I called a couple of times more in Jan only to be told that they were following up with the same with their "Technical Department". The complaint goes cold because I had to focus on work and I forgot about the complaint. After a month or so after my last call to their call center (around end of Feb), I received a call from one of their technical field executives. He comes homes checks some meter and confirms that there is a network issue. He mentions that he will follow up and escalate the same to his manager.


Nothing is done in March and April. And I conveniently (for Airtel) forget about the complaint and about the engineer who came home. The call drops and network issues persist. Meanwhile I go to my brother's place in C.V.Raman Nagar for a month (26th of April to 28th of May) and there is no problem there. I come back on the 29th of May to my apartment complex and we are back were we started 6 months ago. I complained on the 30th of May only to be told that it will take 8 days this time and the SLA is for 8th June.

Its the 8th of June today. I made mmultiple calls to Airtel call center to check the status and was told multiple times that I will get a call from some manager. Zilch!! Nothing has happened till date. I called just now and the same old story from their CSR's. Not sure why they have there in the first place. Paying such huge salaries. Might as well keep voice recorders with the same messages playing.

"We are sorry for the inconvenience"
"Our technical team is looking into the matter"
"We understand your problem"

It got so frustrating after a point of time that I used some foul language on some of the executives. And what do you know - I get a call almost immdtly from the one of the Manager concerned about the foul language!!!

Along with this one more great experience to note. I had not paid my landline and mobile bills due to the reason that their website will not accept payment and keeps giving me some funny message most of the time. For following up on this they are literally begging me for the change of Rs. 1300 and Rs.3000 for broad band. After this has crossed the payment due date by over 5 days, I get a couple of calls almost every day for the reminder to pay. I'd hope they do the same thing with their customer service and technical department.

Not sure why they have an online payment option if it doesn't work properly most of the time.

Inspite of all this, I'm still at square one with no action taken place. I could go on and on about the above but am sure it will make no difference to them.

Looking to have some response and proper closure... ;)

Airtel Post Paid — Call Drop

Sir
I am facing the problem regarding call drop from Airtel from past few months, whenever i make a call from my no it usually get disconnected displaying the error message as error in connection or call not allowed.
I even have made complain in Airtel Customer care regarding my problem many times, they took the complain and call back after 2-3 days saying that your problem is somved but nothing changes as i face the same problem again and again. As this is my business mobile no and is not possible for me to change it easily as it may affect my business as my few but important clients will not be able to contact.
So it is to request you to please help me and suggest me what step should i take regarding this problem. and how it could be solved.

Thanking You

Regards
Ravi Taparia

Dear,

I have been having this complaint W.R.T to the network in our apartment for over 6 months now. I have made multiple complaints but the response from Airtel is really bad and is becoming worse.

AirTel — about singles

sir,

my cell no is [protected] i am from chilkalguda, padmarao nagar secunderabad

for the past a week my show very weak singals, in coming and outgoing are takeing long time to connect.

we connected u r care center, they said it is tower problem.

kindly look in the matter do the need

from
[protected]

AIRTEL DIGITAL TV — unable to view tv

hey we are unable to see channels due to no signal its daily problem so we are tired against ur services okk
our customer id no - [protected]
as soon as u can solve our problem its good otherwise take ur dish back..................

I got 3 calls which was claiming as from corporate office from [protected].
One Meenakshi spoke with me even after telling her more than 3 times that Airtel had disconnected services to my number for not updating email and I have provided my email id since, she was not listening and parroting the same thing repatedly.
Then One another guy called me up saying that I was rude to that lady and he was also not ready to listen.
Never seen such senseless people who does not dare to question their own process and procedure even if it is a faulty.

I had got a call from [protected] on 22nd July from Airtel from their so called " Appellate Authority" saying that they are "investigating" the issue and ensure that no more calls will come again. I had asked him to write a mail to me giving all details of the complaints I had raised and who called and what were the actions they had taken. Has not got any mail till now.
Today I got one more SMS from their sales partner. The SMS came from [protected] at 11.30am on 25th July on an AIRTEL BROADBAND scheme and CUG scheme. I had earlier raised a complaint on the same number in June and as per Airtel, they had confirmed that they had taken action.
I had called 121 to register the complaint but as usual they refused.
The promises made by Appellate Authority also proved FALSE and without any shame they refuse to raise complaints. UCC is a regular feature and even after raising a complaint in this forum Airtel is not ready to do anything. It proves that they are partner to this violation and otherwise these sales agents will not get my number at all. By refusing to take complaint, which is happening to me for me for at least the 8th time, they silently promote such calls.
Please guide me how to take up this issue and make AIRTEL abide the rules of the country.

Sorry to note that this mail is not based on facts, as I am still getting SMS from your Vendors, for which you had confirmed disconnection.

The cause of irritation is that these SMS are only from Airtel's Vendors and the data has been provided to them by Airtel staff members only and also the fact that I am not getting any unsolicited calls from no one else than Airtel; which is contradicting your statement that you whole heartedly supports this initiative.

Also, please note that the SMS and calls are not in any decreasing trend and none of your vendors have stopped sending SMS or making calls even after raising the complaints on them and your call centre refuses to take any more complaints on your vendors on violation of DND.

[protected]@Airtel.in wrote:
>
>
> Dear Customer,
>
>
>
> This is with reference to the DND services towards your Airtel account
> (phone) number [protected].
>
> While we understand your irritation at continuing to receive such
> unsolicited communication, we also wish to assure you that Airtel
> whole-heartedly supports this initiative and has taken significant
> measures to address/curb this menace.
>
> Airtel actively supports this initiative which is aimed at providing
> greater comfort to telecom customers. Basis customer feedback and
> viewing the decreasing trends of complaints being received, the NDNC
> initiative seems to have had a very positive effect.
>
> Should you receive any further unsolicited communication of a commercial
> nature, please let us know by registering your complaints in any of
> three easy ways as per your convenience:
>
> . Through the DND complaints form available at our website
> http://www.airtel.in/dnd. <http://www.airtel.in/dnd.>
> . Write an e-mail to us at [protected]@airtelindia.com
> . Call us at 121, our 24 hours Customer Care helpline from your Airtel
> Mobile
>
> Kindly note that while registering your complaint, you must provide the
> number from which the call/SMS (Sender ID) was received, along with the
> time & date, and details of what was being promoted through this
> call/SMS. Once we receive your complaint, you can expect prompt action
> and notification of the same. It is our privilege to have you as our
> valued customer and would like to thank you for your continued support.
> We look forward to a warm and fruitful long-term association with you.
> We appreciate the efforts you took and wrote to us. Should you require
> any further assistance, kindly contact the undersigned at
> [protected]@airtel.in <mailto:[protected]@airtel.in> .
>
>
>
> Assuring you the best of our services.
>
>
>
>
>
> Regards
>
> Meenakshi Gupta
>
> Airtel Customer Services

I am disturbed on these SMS

you people are really teasing customers. 1st you send a msg about any subscription without any request from customer, and then you tell them to call on particular number to stop that. and if customer doesn't call then his balance is deducted and service is activated.
you are cheating people.

Hello,

Today i got a message in my mobile saying that they would be renewing dating service which i never activated. More so, they would be charing 1Rs/day. I want to deactivate it. The customer service was PATHATIC. The agent picked up the phone and then cut me off saying nothing. I have been a loyal custom of airtel for a long time. But now i am seriously thinking to change my connection.

From
Shardul Negi
[protected]

i m really feel disturb these sms plz d't send me these kind of sms..

Plz...help...stop these AK messages of SEX-ed and CVHTUN..hello tunes services in the mobile no. [protected]
in the name of Jogen

Plz. note Jogen is illiterate and works on daily basis and I am writing the message on behalf of him...
Please help him...

---Dev here

Dear Sir,

My Name is Haffis.Muhammed, Iam working in dubai, I am a airtel customer but my sim card is not working 1 year back, because due to iam not used for six months(because iam in dubai) iabck to india for 2 weeks at that time sim not working and sim is lost in Flight before six months, Sim card is inthe name of My Grand mother and my grandmother died before 1 and half year, now iam going to india for vaccation for 2 months, ineed that airtel no.my airtel number is [protected], sir any chance for giving this number, iam waiting for your reply sir

Thanks & Regards
Haffis

dear sir
i have bought a airtel prepaid sim 2 years back. today it self i has been discontinued due to non submission of id proof but i had submit 2 years back they made cal and verified their self. what is reason for doing without previous intimation.
refer mobile no:[protected]

Airtel Prepaid — Not able to receive calls

I change my number from IDEA to Airtel but after portability I am able to make calls but not able to recieve calls. Kindly help me out to resolve this Issue.