Airtel Complaints & Reviews

Hello,
I have been receiving ANNOYING world cup updates on my mobile number [protected].
To add insult i am having Rs. 3.00 deducted everyday for a game i have no interest in.
This is so frustrating and irritating that i am planning to give up on Airtel and am thinking of refraining from subscribing to any of its services if this is not resolved any sooner.

As per advice of Airtel SMS i decided to recarge my mobile # [protected] through ATM o[censored]nion Bank
Bank ATM deslayed that i could recharge minimum amount of Rs 10 and max of Rs 10000.
i asked for recharge of Rs 200 which was done promptly informing me that talktime of R8 181.40 has been added in my balance ,of course Rs 200 were debited from my bank acct.
After about 15 minutes i felt i may require more balance in my acct thus i asked for recharge of Rs 800.0
to which i got a promt SMS informing that ammount of Rs 561.60 talktime has been added to my balance which took me by surprise since i was expecting deuction of Rs85 or so based on talktme credited for Rs 200! RS 800.0 were debited to my acct in my bank.
i got in touch with Customer Service Executive and Manager who could NOT give me any satisfactory reply
except that there was NO scheme for Rs 800 and it was incumbant on me to know regarding this !They could NOT give details as how talktime of R561.40 was arrived at .When i asked them to cancel the transaction they informed itwas NOT possible. These companies are indulging in unfair practices by NOT informing the customers correctly about recharge rather they are misleading one and all !

i would like Airtel Mobile to give me the breakdown of talk time /service charges/tax etc withregards to
recarge of Rs 800.0

dear sir,

since i had posted the satisfactory remarks on airtel gprs nop( service code rs.104) here, airtel authority have limited the speed of nop to 2kbps on my number, [protected]. the speed i mentioned above is enjoyed by me throughout the month (all the day). most of the time nop service is crushing, therefore, resulting in poor net connexion. the same fate is shared by my sister in her number [protected]. every time i try to reach airtel with my bag of complaint, the c c send me only the nop settings.
plse take serious action against these cyber goons.

Sir/Madam

1) I bought an Airtel Digital TV connection in the month of May 10 with one month of free subscription. My Customer ID is [protected].

2) While I was in the midst of free subscription month I upgraded my plan to Mega pack and I also decided to subscribe for some paid channels. During all this while my account went into negative balance for a day or two. The very next day I recharged my account with Rs 500/- and as of today on 26 Jun 2010 my account balance is Rs 217.82.

3) With so much money in the account as balance money everyday a massage stating that "my account balance is negative please recharge and if already recharged please ignore" is being displayed on TV screen. This kind of message being displayed everyday reflects very poorly on the companies image, it becomes a cause of embarrassment if viewing TV with the guests and also is a major irritant.

4) Please look into the matter at the earliest. An early action and reply is awaited.

Hello,

Its very uninteresting to write about leading mobile service provider- Airtel of India. This guys talk about increasing global network coverage and no disturbance in the network (atooth coverage).

We guys in mulund (east) have been facing mobile network problem for past 2 months and even following up with this folks your problem does not gets resolved. I have got completely tired and calling up this folks to improve the service.

I am not sure whether anything brought to notice on this forum works or not, but if it really works then make Airtel to provide better service which has got useless in providing mobile service.

Regards,
Yogesh
[protected]

Dear Team,

I have purchased Digital setup box (stb id:-[protected] & View card No:[protected] two months back. I have recharge the account by Rs300 2 days back and now there is Rs.300 account balance.

From 2days I am trying to your helpdesk to resolve the complaint and registered the complaint twice, but the complaint is still not yet resolved

Your service request no:-3129317 registered dt:24.06.10.
3136773 registered dt:24.06.10.

The funny thing is they are again forwarding the complaint and making another service request and asking me to wait for another 24hrs to resolve the complaint.
Does Airtel required so much time to resolve the my complaint?????????? Is Airtel team is so much in capable to resolve the complaint I am unable to understand???

Hope today the complaint is resolve.

Regards
Rajesh

Hi,

Im in residing in chennai for the past 6 days my airtel is not working, i ve been calling their customer care reguaraly for the 5 days and it is the same response they are giving. it is resolved you can restart the setup box, but nothing is seem to be working out, and after calls they said their executive is on the way, but till date no one has turned, and moreover they are sending messages to our mobile no. as rate our service and hope you are satisfied with it, are they TEASING US, Very poor customer service it is a great fault to buy, i will never recommend anyone to buy airtel set up box.

My Id is no [protected]

sir/madam
pls send me the incoming and outgoing call list of my number [protected] from last 5 months(jan2010-june2010) to my mail id......[protected]@gmail.com.......pls send the details as soon as possible only to my mail....
kalpana

I am a subscriber to a prepaid Airtel number in Jamshedpur and I face a peculiar problem.

1. Even when my line is free there have been times when the caller gets a busy signal

2. There have been times when my phone actually rang at my end (and I have missed it) - but at the same time the caller hears the busy signal.

I assume this happens on account of network problems - like I have faced in Adityapur and Sonari areas - but the busy tone is quite unbelievebale for the people who are calling. I also understand that this probably has to be solved at the macro level and Airtel definitely won't do anything about my problem as a lone subsciber but this issue has led to personal problems for me. I just wish to know if any other subscribers are facing / has faced this problem - and if so, if they have been able to solve the issue.

I had faced the same problem when I was here in Jamshedpur last - in the year 2007.

I have two prepaid connections in my name out of which +91 [protected] number has been not in service due to non-submission of documents since 21/06/2010 1630 hrs. In this regard I have following complaints :-
1) I had submitted all required documents on 7th June 2010 to nearest dealer for migration from post paid to pre-paid which was activated on 12/06/2010. There after I didn’t receive any call for verification or no one visited my residence for verification. Inspite of this, dealer is saying that services have been discontinued due to negative verification. I have asked for details of verification and date when verification was carried out to dealer, which is not provided to me. What kind of procedure is this ? I am your customer for last 7 years and the moment I shifted to pre-paid your company is adopting every possible way to discontinue services. Further, if verification is key issue my card should not have activated till the process is over. But that was activated on 12/06/2010. I have given alternate phone number and verification agency is simply putting negative remark if my phone is not reachable or if I do not attend your call. This is ridiculous. It means customers are at the mercy of verification agency which will not take any extra effort to complete their work and will simply put “Negative” remark if they don’t want to work !! Plus Airtel do not have any system to cross check work done by verification agency.
2) When I talked to 198, I got various replies. Some them are
a) “Change your network selection mode to manual and re-start your phone. It will start working.”
b) “We have not received your documents” and after telling them that dealer has sent documents on 12/06/2010, “We have not received your documents, please re-submit”.
c) “We have taken your complaint and services will be activated on or before 22/06/2010 1800 hrs.”
d) (Most Surprising) “ Your phone is working. Every service is active including outgoing and incoming !”
e) “Till the time we don’t receive your documents, it will not be active. We can not provide details where documents needs to be submitted for activation. “ (means local office or pune office or Mumbai office or US office )
So 198 number is of no-use and Airtel should give wrong assurance to customers that it is a “Compliant Booking Number”.

3) My local dealer has raised hands regarding this issue. He says that I have sent documents to Pune on Tue 22/06/2010 and now it is upto the person punching data. So it means now I need to pray to God that person who punches data at Pune office receives my documents and punches them properly so that my wish is fulfilled.
4) I have also talked to Nodal officer in Pune on 23/06/2010 which also did not help me at all and I got the same answer as given by my dealer.

I have weird problem, my connection keeps disconnecting every few minutes and sometimes every few seconds....I checked everything windows firewall, the norton firewall everything.

I had called up the Customer support humpty number of times but the issue is yet to be resolved. I have been facing this Issue for the past 20 days.

I dont see any point in calling customer support about this, anyone who's ever dealt with customer support should know why it would be futile and waste of time..

Please help in getting this resolved. i'll provid emy number and email to you if you require.

Sir
I had taken Airtel Broad band connection in the month of March'09. Right from Mar'09 to Sep'09 the internet was not working properly.This i had broguht to the notice of Airtel Cusomter Care number of times. The reponse was very poor or no respones from the customer care. I had written several mail to the Airtel customer care which i am fowarding :-Re: Fwd: my Complaint Nos.19877920 &[protected] non fucntioning of Internet
Agarwal.[protected]@airtel.in Dear Mr.Suresh Kumar Thank you for writing to us at Airtel Telemedia Services...
7/8/09

Agarwal.[protected]@airtel.in We regret the delay in responding the email. We acknowledge the receipt of yo...
7/8/09

Reply
|


kumar suresh
to CustomerCare.H.
show details Jun 14 (10 days ago)
Dear Sir

I would like to invite your attention to Internet connection which i
had taken in Apr'09.
1. Internet stopped working 15 days from the date of installation.
This was brought to the notice of the customer care and after 1 week
the Internet started functioning.
2.Again after 15 days the Internet stopped functioning. This was
brought to the notice of Customer Care. The Service Engineer who had
visited my house said that modem was not working. A new modem was
replaced after 5 days from the date of complaint.
3. Third time when I had given a complaint stating that Internet was
not working, the service engineer who visited informed that line had
got cut. Further he informed that wire connected was too long from the
main station which was even giving problem for clear images.
4. Aging within 10 days Internet stopped functioning and the service
engineer who visited my House told that wire was too long and was
crossing over buildings due to which the wire was getting cut
frequently. Her suggested me to switch over wireless mode.
I registered a complaint with customer care, it was informed that
request was taken.
after a few days when i enquired with the customer care they told me
that wireless connection will be installed within few days.
5. In spite of several requests no positive response came from your end.
6. Suddenly Internet was disconnected without any notice.
7. For no fault of mine i have mad to suffer. Please go through the
number of complaints registered in my number.
8. Furhter they had called and asked me to may the bill wihtout proper
internet function.
I had also requested for the usage charges which till date has not
been sent.

Regards
Suresh Kumar
CT.No.[protected]
- Show quoted text -


On Wed, Jul 8, 2009 at 10:12 AM, <Agarwal.[protected]@airtel.in> wrote:
> Dear Mr.Suresh Kumar
>
> Thank you for writing to us at Airtel Telemedia Services.
>
> We regret the delay in responding the email.
>
> We acknowledge the receipt of your mail dated 04/07/09.
>
> Your Complaint for Internet connection, we would like to keep you inform
> that your issue has been resolved and know internet is working fine.
>
> We regret the inconvenience caused to you.
>
> For further assistance, please
> • Call us at[protected]
> • E-Mail us at - care.[protected]@airtel.in
> • Fax us at[protected]
>
> "Assuring you of our best of services at all times".
>
> Regards,
>
> Yours Sincerely,
>
> Mukesh
> Customer Relations,
> Airtel Telemedia Services.
>
> Withdrawal of “95” prefix dialing
>
> As per directive from the Department of Telecommunications (DoT),the
> facility to call nearby cities within the state from your Airtel Landline
> by prefixing “95” will be withdrawn w.e.f 00:00 hrs of 10th March 2009.
> However,you will still be able to call these locations by prefixing 0 to
> the full STD code.
>
> Kindly note, there will be NO CHANGE in the call rates.
> Dear sir
> I invite your kind attention that I had taken your Internet Connection 4
> months back.
> Out of 4 months 2 months the net has not worked. I have already paid 2
> months internet bills.
> Further the land line connected to my net is also not working.
> Please let me know as to why i have to may the internet bill when the
> internet and landline is not working.
> Now I request you to kindly see that the for the month of June there will
> no billing.
>
>
> Thanking you
> Suresh Kumar


|


kumar suresh
to CustomerCare.H.
show details Jun 15 (9 days ago)
- Show quoted text -
On Mon, Jun 14, 2010 at 2:37 PM, kumar suresh <[protected]@gmail.com> wrote:
> Dear Sir
>
> I would like to invite your attention to Internet connection which i
> had taken in Apr'09.
> 1. Internet stopped working 15 days from the date of installation.
> This was brought to the notice of the customer care and after 1 week
> the Internet started functioning.
> 2.Again after 15 days the Internet stopped functioning. This was
> brought to the notice of Customer Care. The Service Engineer who had
> visited my house said that modem was not working. A new modem was
> replaced after 5 days from the date of complaint.
> 3. Third time when I had given a complaint stating that Internet was
> not working, the service engineer who visited informed that line had
> got cut. Further he informed that wire connected was too long from the
> main station which was even giving problem for clear images.
> 4. Aging within 10 days Internet stopped functioning and the service
> engineer who visited my House told that wire was too long and was
> crossing over buildings due to which the wire was getting cut
> frequently. Her suggested me to switch over wireless mode.
> I registered a complaint with customer care, it was informed that
> request was taken.
> after a few days when i enquired with the customer care they told me
> that wireless connection will be installed within few days.
> 5. In spite of several requests no positive response came from your end.
> 6. Suddenly Internet was disconnected without any notice.
> 7. For no fault of mine i have mad to suffer. Please go through the
> number of complaints registered in my number.
> 8. Furhter they had called and asked me to may the bill wihtout proper
> internet function.
> I had also requested for the usage charges which till date has not
> been sent.
>
>
>
> Regards
> Suresh Kumar
> CT.No.[protected]
>
>
> On Wed, Jul 8, 2009 at 10:12 AM, <Agarwal.[protected]@airtel.in> wrote:
>> Dear Mr.Suresh Kumar
>>
>> Thank you for writing to us at Airtel Telemedia Services.
>>
>> We regret the delay in responding the email.
>>
>> We acknowledge the receipt of your mail dated 04/07/09.
>>
>> Your Complaint for Internet connection, we would like to keep you inform
>> that your issue has been resolved and know internet is working fine.
>>
>> We regret the inconvenience caused to you.
>>
>> For further assistance, please
>> • Call us at[protected]
>> • E-Mail us at - care.[protected]@airtel.in
>> • Fax us at[protected]
>>
>> "Assuring you of our best of services at all times".
>>
>> Regards,
>>
>> Yours Sincerely,
>>
>> Mukesh
>> Customer Relations,
>> Airtel Telemedia Services.
>>
>> Withdrawal of “95” prefix dialing
>>
>> As per directive from the Department of Telecommunications (DoT),the
>> facility to call nearby cities within the state from your Airtel Landline
>> by prefixing “95” will be withdrawn w.e.f 00:00 hrs of 10th March 2009.
>> However,you will still be able to call these locations by prefixing 0 to
>> the full STD code.
>>
>> Kindly note, there will be NO CHANGE in the call rates.
>>
>>
>>
>>>>>>>>>>>>>>>>>>>>...⇄
>> Mail Received fromkumar suresh <[protected]@gmail.com>
>>>>>>>>>>>>>>>>>>>>...⇄
>>
>> Dear sir
>> I invite your kind attention that I had taken your Internet Connection 4
>> months back.
>> Out of 4 months 2 months the net has not worked. I have already paid 2
>> months internet bills.
>> Further the land line connected to my net is also not working.
>> Please let me know as to why i have to may the internet bill when the
>> internet and landline is not working.
>> Now I request you to kindly see that the for the month of June there will
>> no billing.
>>
>>
>> Thanking you
>> Suresh Kumar
>>
>> This e-mail and any files transmitted with it are for the sole use of the
>> intended recipient(s) and may contain confidential and privileged
>> information. If you are not the intended recipient, please contact the
>> sender by reply e-mail and destroy all copies and the original message. Any
>> unauthorized review, use, disclosure,dissemination, forwarding, printing or
>> copying of this email or any action taken in reliance on this e-mail is
>> strictly prohibited and may be unlawful. The recipient acknowledges that
>> Bharti Airtel Limited or its subsidiaries and associated
>> companies(collectively "Bharti Airtel Limited"),are unable to exercise
>> control or ensure or guarantee the integrity of/overthe contents of the
>> information contained in e-mail transmissions and further acknowledges that
>> any views expressed in this message are those of the individual sender and
>> no binding nature of the message shall be implied or assumed unless the
>> sender does so expressly with due authority of Bharti Airtel Limited.
>> Before opening any attachments please check them for viruses and defects.
>>
>> |[protected][protected][protected][protected]|
>> | |
>> | |
>> |Category |
>> | |
>> |[protected][protected][protected][protected]|
>> This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
>> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
>>
>>
>>
>
>
>
> --
> Thanking you
> Suresh Kumar
>


--
Thanking you
Suresh Kumar
Reply
Forward


Reply

|


kumar suresh
to CustomerCare.H.
show details Jun 15 (9 days ago)
- Show quoted text -
On Tue, Jun 15, 2010 at 2:10 PM, kumar suresh <[protected]@gmail.com> wrote:
> On Mon, Jun 14, 2010 at 2:37 PM, kumar suresh <[protected]@gmail.com> wrote:
>> Dear Sir
>>
>> I would like to invite your attention to Internet connection which i
>> had taken in Apr'09.
>> 1. Internet stopped working 15 days from the date of installation.
>> This was brought to the notice of the customer care and after 1 week
>> the Internet started functioning.
>> 2.Again after 15 days the Internet stopped functioning. This was
>> brought to the notice of Customer Care. The Service Engineer who had
>> visited my house said that modem was not working. A new modem was
>> replaced after 5 days from the date of complaint.
>> 3. Third time when I had given a complaint stating that Internet was
>> not working, the service engineer who visited informed that line had
>> got cut. Further he informed that wire connected was too long from the
>> main station which was even giving problem for clear images.
>> 4. Aging within 10 days Internet stopped functioning and the service
>> engineer who visited my House told that wire was too long and was
>> crossing over buildings due to which the wire was getting cut
>> frequently. Her suggested me to switch over wireless mode.
>> I registered a complaint with customer care, it was informed that
>> request was taken.
>> after a few days when i enquired with the customer care they told me
>> that wireless connection will be installed within few days.
>> 5. In spite of several requests no positive response came from your end.
>> 6. Suddenly Internet was disconnected without any notice.
>> 7. For no fault of mine i have mad to suffer. Please go through the
>> number of complaints registered in my number.
>> 8. Furhter they had called and asked me to may the bill wihtout proper
>> internet function.
>> I had also requested for the usage charges which till date has not
>> been sent.
>>
>>
>>
>> Regards
>> Suresh Kumar
>> CT.No.[protected]
>>
>>
>> On Wed, Jul 8, 2009 at 10:12 AM, <Agarwal.[protected]@airtel.in> wrote:
>>> Dear Mr.Suresh Kumar
>>>
>>> Thank you for writing to us at Airtel Telemedia Services.
>>>
>>> We regret the delay in responding the email.
>>>
>>> We acknowledge the receipt of your mail dated 04/07/09.
>>>
>>> Your Complaint for Internet connection, we would like to keep you inform
>>> that your issue has been resolved and know internet is working fine.
>>>
>>> We regret the inconvenience caused to you.
>>>
>>> For further assistance, please
>>> • Call us at[protected]
>>> • E-Mail us at - care.[protected]@airtel.in
>>> • Fax us at[protected]
>>>
>>> "Assuring you of our best of services at all times".
>>>
>>> Regards,
>>>
>>> Yours Sincerely,
>>>
>>> Mukesh
>>> Customer Relations,
>>> Airtel Telemedia Services.
>>>
>>> Withdrawal of “95” prefix dialing
>>>
>>> As per directive from the Department of Telecommunications (DoT),the
>>> facility to call nearby cities within the state from your Airtel Landline
>>> by prefixing “95” will be withdrawn w.e.f 00:00 hrs of 10th March 2009.
>>> However,you will still be able to call these locations by prefixing 0 to
>>> the full STD code.
>>>
>>> Kindly note, there will be NO CHANGE in the call rates.
>>>
>>>
>>>
>>>>>>>>>>>>>>>>>>>>...⇄
>>> Mail Received fromkumar suresh <[protected]@gmail.com>
>>>>>>>>>>>>>>>>>>>>...⇄
>>>
>>> Dear sir
>>> I invite your kind attention that I had taken your Internet Connection 4
>>> months back.
>>> Out of 4 months 2 months the net has not worked. I have already paid 2
>>> months internet bills.
>>> Further the land line connected to my net is also not working.
>>> Please let me know as to why i have to may the internet bill when the
>>> internet and landline is not working.
>>> Now I request you to kindly see that the for the month of June there will
>>> no billing.
>>>
>>>
>>> Thanking you
>>> Suresh Kumar
>>>
>>> This e-mail and any files transmitted with it are for the sole use of the
>>> intended recipient(s) and may contain confidential and privileged
>>> information. If you are not the intended recipient, please contact the
>>> sender by reply e-mail and destroy all copies and the original message. Any
>>> unauthorized review, use, disclosure,dissemination, forwarding, printing or
>>> copying of this email or any action taken in reliance on this e-mail is
>>> strictly prohibited and may be unlawful. The recipient acknowledges that
>>> Bharti Airtel Limited or its subsidiaries and associated
>>> companies(collectively "Bharti Airtel Limited"),are unable to exercise
>>> control or ensure or guarantee the integrity of/overthe contents of the
>>> information contained in e-mail transmissions and further acknowledges that
>>> any views expressed in this message are those of the individual sender and
>>> no binding nature of the message shall be implied or assumed unless the
>>> sender does so expressly with due authority of Bharti Airtel Limited.
>>> Before opening any attachments please check them for viruses and defects.
>>>
>>> |[protected][protected][protected][protected]|
>>> | |
>>> | |
>>> |Category |
>>> | |
>>> |[protected][protected][protected][protected]|
>>> This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
>>> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
>>>
>>>
>>>
>>
>>
>>
>> --
>> Thanking you
>> Suresh Kumar
>>
>
>
>
> --
> Thanking you
> Suresh Kumar
>


Mail Delivery System #################################################################### # THIS I...
Jun 16 (8 days ago)

Mail Delivery System I'm sorry to have to inform you that your message could not be delivered to o...
Jun 16 (8 days ago)

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|


kumar suresh
to care.ap
show details Jun 17 (7 days ago)
- Show quoted text -
On Wed, Jun 16, 2010 at 6:35 PM, Mail Delivery System
<[protected]@northmailgw.airtel.in> wrote:
> I'm sorry to have to inform you that your message could not
> be delivered to one or more recipients. It's attached below.
>
> For further assistance, please send mail to <postmaster>
>
> If you do so, please include this problem report. You can
> delete your own text from the attached returned message.
>
> <care.[protected]@airteltelephone.com>: 554 5.4.7 [internal] exceeded max time without delivery
>
>
> Final-Recipient: rfc822; care.[protected]@airteltelephone.com
> Status: 5.0.0
> Action: failed
> Last-Attempt-Date: Wed, 16 Jun 2010 18:35:36 +0530
> Diagnostic-Code: smtp; 554 5.4.7 [internal] exceeded max time without delivery
>
>
>[protected] Forwarded message[protected]
> From: kumar suresh <[protected]@gmail.com>
> To: CustomerCare.[protected]@airtel.in
- Show quoted text -
> Date: Mon, 14 Jun 2010 14:37:55 +0530
> Subject: Fwd: my Complaint Nos.19877920 &[protected] non fucntioning of Internet & landline
> Dear Sir
>
> I would like to invite your attention to Internet connection which i
> had taken in Apr'09.
> 1. Internet stopped working 15 days from the date of installation.
> This was brought to the notice of the customer care and after 1 week
> the Internet started functioning.
> 2.Again after 15 days the Internet stopped functioning. This was
> brought to the notice of Customer Care. The Service Engineer who had
> visited my house said that modem was not working. A new modem was
> replaced after 5 days from the date of complaint.
> 3. Third time when I had given a complaint stating that Internet was
> not working, the service engineer who visited informed that line had
> got cut. Further he informed that wire connected was too long from the
> main station which was even giving problem for clear images.
> 4. Aging within 10 days Internet stopped functioning and the service
> engineer who visited my House told that wire was too long and was
> crossing over buildings due to which the wire was getting cut
> frequently. Her suggested me to switch over wireless mode.
> I registered a complaint with customer care, it was informed that
> request was taken.
> after a few days when i enquired with the customer care they told me
> that wireless connection will be installed within few days.
> 5. In spite of several requests no positive response came from your end.
> 6. Suddenly Internet was disconnected without any notice.
> 7. For no fault of mine i have mad to suffer. Please go through the
> number of complaints registered in my number.
> 8. Furhter they had called and asked me to may the bill wihtout proper
> internet function.
> I had also requested for the usage charges which till date has not
> been sent.
>
>
>
> Regards
> Suresh Kumar
> CT.No.[protected]
>
>
> On Wed, Jul 8, 2009 at 10:12 AM, <Agarwal.[protected]@airtel.in> wrote:
>> Dear Mr.Suresh Kumar
>>
>> Thank you for writing to us at Airtel Telemedia Services.
>>
>> We regret the delay in responding the email.
>>
>> We acknowledge the receipt of your mail dated 04/07/09.
>>
>> Your Complaint for Internet connection, we would like to keep you inform
>> that your issue has been resolved and know internet is working fine.
>>
>> We regret the inconvenience caused to you.
>>
>> For further assistance, please
>> • Call us at[protected]
>> • E-Mail us at - care.[protected]@airtel.in
>> • Fax us at[protected]
>>
>> "Assuring you of our best of services at all times".
>>
>> Regards,
>>
>> Yours Sincerely,
>>
>> Mukesh
>> Customer Relations,
>> Airtel Telemedia Services.
>>
>> Withdrawal of “95” prefix dialing
>>
>> As per directive from the Department of Telecommunications (DoT),the
>> facility to call nearby cities within the state from your Airtel Landline
>> by prefixing “95” will be withdrawn w.e.f 00:00 hrs of 10th March 2009.
>> However,you will still be able to call these locations by prefixing 0 to
>> the full STD code.
>>
>> Kindly note, there will be NO CHANGE in the call rates.
>>
>>
>>
>>>>>>>>>>>>>>>>>>>>...⇄
>> Mail Received fromkumar suresh <[protected]@gmail.com>
>>>>>>>>>>>>>>>>>>>>...⇄
>>
>> Dear sir
>> I invite your kind attention that I had taken your Internet Connection 4
>> months back.
>> Out of 4 months 2 months the net has not worked. I have already paid 2
>> months internet bills.
>> Further the land line connected to my net is also not working.
>> Please let me know as to why i have to may the internet bill when the
>> internet and landline is not working.
>> Now I request you to kindly see that the for the month of June there will
>> no billing.
>>
>>
>> Thanking you
>> Suresh Kumar
>>
>> This e-mail and any files transmitted with it are for the sole use of the
>> intended recipient(s) and may contain confidential and privileged
>> information. If you are not the intended recipient, please contact the
>> sender by reply e-mail and destroy all copies and the original message. Any
>> unauthorized review, use, disclosure,dissemination, forwarding, printing or
>> copying of this email or any action taken in reliance on this e-mail is
>> strictly prohibited and may be unlawful. The recipient acknowledges that
>> Bharti Airtel Limited or its subsidiaries and associated
>> companies(collectively "Bharti Airtel Limited"),are unable to exercise
>> control or ensure or guarantee the integrity of/overthe contents of the
>> information contained in e-mail transmissions and further acknowledges that
>> any views expressed in this message are those of the individual sender and
>> no binding nature of the message shall be implied or assumed unless the
>> sender does so expressly with due authority of Bharti Airtel Limited.
>> Before opening any attachments please check them for viruses and defects.
>>
>> |[protected][protected][protected][protected]|
>> | |
>> | |
>> |Category |
>> | |
>> |[protected][protected][protected][protected]|
>> This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
>> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
>>
>>
>>
>
>
>
> --
> Thanking you
> Suresh Kumar
>


--
Thanking you
Suresh Kumar
Reply
Forward


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|


kumar suresh
to CustomerCare.H.
show details Jun 18 (6 days ago)
- Show quoted text -
On Tue, Jun 15, 2010 at 2:10 PM, kumar suresh <[protected]@gmail.com> wrote:
> On Mon, Jun 14, 2010 at 2:37 PM, kumar suresh <[protected]@gmail.com> wrote:
>> Dear Sir
>>
>> I would like to invite your attention to Internet connection which i
>> had taken in Apr'09.
>> 1. Internet stopped working 15 days from the date of installation.
>> This was brought to the notice of the customer care and after 1 week
>> the Internet started functioning.
>> 2.Again after 15 days the Internet stopped functioning. This was
>> brought to the notice of Customer Care. The Service Engineer who had
>> visited my house said that modem was not working. A new modem was
>> replaced after 5 days from the date of complaint.
>> 3. Third time when I had given a complaint stating that Internet was
>> not working, the service engineer who visited informed that line had
>> got cut. Further he informed that wire connected was too long from the
>> main station which was even giving problem for clear images.
>> 4. Aging within 10 days Internet stopped functioning and the service
>> engineer who visited my House told that wire was too long and was
>> crossing over buildings due to which the wire was getting cut
>> frequently. Her suggested me to switch over wireless mode.
>> I registered a complaint with customer care, it was informed that
>> request was taken.
>> after a few days when i enquired with the customer care they told me
>> that wireless connection will be installed within few days.
>> 5. In spite of several requests no positive response came from your end.
>> 6. Suddenly Internet was disconnected without any notice.
>> 7. For no fault of mine i have mad to suffer. Please go through the
>> number of complaints registered in my number.
>> 8. Furhter they had called and asked me to may the bill wihtout proper
>> internet function.
>> I had also requested for the usage charges which till date has not
>> been sent.
>>
>>
>>
>> Regards
>> Suresh Kumar
>> CT.No.[protected]
>>
>>
>> On Wed, Jul 8, 2009 at 10:12 AM, <Agarwal.[protected]@airtel.in> wrote:
>>> Dear Mr.Suresh Kumar
>>>
>>> Thank you for writing to us at Airtel Telemedia Services.
>>>
>>> We regret the delay in responding the email.
>>>
>>> We acknowledge the receipt of your mail dated 04/07/09.
>>>
>>> Your Complaint for Internet connection, we would like to keep you inform
>>> that your issue has been resolved and know internet is working fine.
>>>
>>> We regret the inconvenience caused to you.
>>>
>>> For further assistance, please
>>> • Call us at[protected]
>>> • E-Mail us at - care.[protected]@airtel.in
>>> • Fax us at[protected]
>>>
>>> "Assuring you of our best of services at all times".
>>>
>>> Regards,
>>>
>>> Yours Sincerely,
>>>
>>> Mukesh
>>> Customer Relations,
>>> Airtel Telemedia Services.
>>>
>>> Withdrawal of “95” prefix dialing
>>>
>>> As per directive from the Department of Telecommunications (DoT),the
>>> facility to call nearby cities within the state from your Airtel Landline
>>> by prefixing “95” will be withdrawn w.e.f 00:00 hrs of 10th March 2009.
>>> However,you will still be able to call these locations by prefixing 0 to
>>> the full STD code.
>>>
>>> Kindly note, there will be NO CHANGE in the call rates.
>>>
>>>
>>>
>>>>>>>>>>>>>>>>>>>>...⇄
>>> Mail Received fromkumar suresh <[protected]@gmail.com>
>>>>>>>>>>>>>>>>>>>>...⇄
>>>
>>> Dear sir
>>> I invite your kind attention that I had taken your Internet Connection 4
>>> months back.
>>> Out of 4 months 2 months the net has not worked. I have already paid 2
>>> months internet bills.
>>> Further the land line connected to my net is also not working.
>>> Please let me know as to why i have to may the internet bill when the
>>> internet and landline is not working.
>>> Now I request you to kindly see that the for the month of June there will
>>> no billing.
>>>
>>>
>>> Thanking you
>>> Suresh Kumar
>>>
>>> This e-mail and any files transmitted with it are for the sole use of the
>>> intended recipient(s) and may contain confidential and privileged
>>> information. If you are not the intended recipient, please contact the
>>> sender by reply e-mail and destroy all copies and the original message. Any
>>> unauthorized review, use, disclosure,dissemination, forwarding, printing or
>>> copying of this email or any action taken in reliance on this e-mail is
>>> strictly prohibited and may be unlawful. The recipient acknowledges that
>>> Bharti Airtel Limited or its subsidiaries and associated
>>> companies(collectively "Bharti Airtel Limited"),are unable to exercise
>>> control or ensure or guarantee the integrity of/overthe contents of the
>>> information contained in e-mail transmissions and further acknowledges that
>>> any views expressed in this message are those of the individual sender and
>>> no binding nature of the message shall be implied or assumed unless the
>>> sender does so expressly with due authority of Bharti Airtel Limited.
>>> Before opening any attachments please check them for viruses and defects.
>>>
>>> |[protected][protected][protected][protected]|
>>> | |
>>> | |
>>> |Category |
>>> | |
>>> |[protected][protected][protected][protected]|
>>> This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
>>> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
>>>
>>>
>>>
>>
>>
>>
>> --
>> Thanking you
>> Suresh Kumar
>>
>
>
>
> --
> Thanking you
> Suresh Kumar
>


--
Thanking you
Suresh Kumar
Reply
Forward


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|


Mail Delivery System
to me
show details Jun 21 (4 days ago)
- Show quoted text -
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to <postmaster>

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

<care.[protected]@airteltelephone.com>: 554 5.4.7 [internal] exceeded max time without delivery

Final-Recipient: rfc822; care.[protected]@airteltelephone.com
Status: 5.0.0
Action: failed
Last-Attempt-Date: Mon, 21 Jun 2010 01:56:49 +0530
Diagnostic-Code: smtp; 554 5.4.7 [internal] exceeded max time without delivery


[protected] Forwarded message[protected]
From: kumar suresh <[protected]@gmail.com>
To: CustomerCare.[protected]@airtel.in
Date: Fri, 18 Jun 2010 13:52:22 +0530
Subject: Re: my Complaint Nos.19877920 &[protected] non fucntioning of Internet & landline
On Tue, Jun 15, 2010 at 2:10 PM, kumar suresh <[protected]@gmail.com> wrote:
> On Mon, Jun 14, 2010 at 2:37 PM, kumar suresh <[protected]@gmail.com> wrote:
>> Dear Sir
>>
>> I would like to invite your attention to Internet connection which i
>> had taken in Apr'09.
>> 1. Internet stopped working 15 days from the date of installation.
>> This was brought to the notice of the customer care and after 1 week
>> the Internet started functioning.
>> 2.Again after 15 days the Internet stopped functioning. This was
>> brought to the notice of Customer Care. The Service Engineer who had
>> visited my house said that modem was not working. A new modem was
>> replaced after 5 days from the date of complaint.
>> 3. Third time when I had given a complaint stating that Internet was
>> not working, the service engineer who visited informed that line had
>> got cut. Further he informed that wire connected was too long from the
>> main station which was even giving problem for clear images.
>> 4. Aging within 10 days Internet stopped functioning and the service
>> engineer who visited my House told that wire was too long and was
>> crossing over buildings due to which the wire was getting cut
>> frequently. Her suggested me to switch over wireless mode.
>> I registered a complaint with customer care, it was informed that
>> request was taken.
>> after a few days when i enquired with the customer care they told me
>> that wireless connection will be installed within few days.
>> 5. In spite of several requests no positive response came from your end.
>> 6. Suddenly Internet was disconnected without any notice.
>> 7. For no fault of mine i have mad to suffer. Please go through the
>> number of complaints registered in my number.
>> 8. Furhter they had called and asked me to may the bill wihtout proper
>> internet function.
>> I had also requested for the usage charges which till date has not
>> been sent.
>>
>>
>>
>> Regards
>> Suresh Kumar
>> CT.No.[protected]
>>
>>
>> On Wed, Jul 8, 2009 at 10:12 AM, <Agarwal.[protected]@airtel.in> wrote:
>>> Dear Mr.Suresh Kumar
>>>
>>> Thank you for writing to us at Airtel Telemedia Services.
>>>
>>> We regret the delay in responding the email.
>>>
>>> We acknowledge the receipt of your mail dated 04/07/09.
>>>
>>> Your Complaint for Internet connection, we would like to keep you inform
>>> that your issue has been resolved and know internet is working fine.
>>>
>>> We regret the inconvenience caused to you.
>>>
>>> For further assistance, please
>>> • Call us at[protected]
>>> • E-Mail us at - care.[protected]@airtel.in
>>> • Fax us at[protected]
>>>
>>> "Assuring you of our best of services at all times".
>>>
>>> Regards,
>>>
>>> Yours Sincerely,
>>>
>>> Mukesh
>>> Customer Relations,
>>> Airtel Telemedia Services.
>>>
>>> Withdrawal of “95” prefix dialing
>>>
>>> As per directive from the Department of Telecommunications (DoT),the
>>> facility to call nearby cities within the state from your Airtel Landline
>>> by prefixing “95” will be withdrawn w.e.f 00:00 hrs of 10th March 2009.
>>> However,you will still be able to call these locations by prefixing 0 to
>>> the full STD code.
>>>
>>> Kindly note, there will be NO CHANGE in the call rates.
>>>
>>>
>>>
>>>>>>>>>>>>>>>>>>>>...⇄
>>> Mail Received fromkumar suresh <[protected]@gmail.com>
>>>>>>>>>>>>>>>>>>>>...⇄
>>>
>>> Dear sir
>>> I invite your kind attention that I had taken your Internet Connection 4
>>> months back.
>>> Out of 4 months 2 months the net has not worked. I have already paid 2
>>> months internet bills.
>>> Further the land line connected to my net is also not working.
>>> Please let me know as to why i have to may the internet bill when the
>>> internet and landline is not working.
>>> Now I request you to kindly see that the for the month of June there will
>>> no billing.
>>>
>>>
>>> Thanking you
>>> Suresh Kumar
>>>
>>> This e-mail and any files transmitted with it are for the sole use of the
>>> intended recipient(s) and may contain confidential and privileged
>>> information. If you are not the intended recipient, please contact the
>>> sender by reply e-mail and destroy all copies and the original message. Any
>>> unauthorized review, use, disclosure,dissemination, forwarding, printing or
>>> copying of this email or any action taken in reliance on this e-mail is
>>> strictly prohibited and may be unlawful. The recipient acknowledges that
>>> Bharti Airtel Limited or its subsidiaries and associated
>>> companies(collectively "Bharti Airtel Limited"),are unable to exercise
>>> control or ensure or guarantee the integrity of/overthe contents of the
>>> information contained in e-mail transmissions and further acknowledges that
>>> any views expressed in this message are those of the individual sender and
>>> no binding nature of the message shall be implied or assumed unless the
>>> sender does so expressly with due authority of Bharti Airtel Limited.
>>> Before opening any attachments please check them for viruses and defects.
>>>
>>> |[protected][protected][protected][protected]|
>>> | |
>>> | |
>>> |Category |
>>> | |
>>> |[protected][protected][protected][protected]|
>>> This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
>>> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
>>>
>>>
>>>
>>
>>
>>
>> --
>> Thanking you
>> Suresh Kumar
>>


Sir i request to look into the same and see that such problem does not occur to any of the cusotmers in near furure

Thanking Your
Sincerely Yours
Suresh Kumar V
CT.No.[protected]

I am getting unwanted sms from Airtel live from number 55382. I want it to be stopped immediately. some kid unknowingly subscribed for the truetones while playing with mobile, and i am getting a lot of sms (of no relevance to me) on daily basis from airtel live. My contact no. is +91-[protected]. I hope action will be taken in near future.

sincerely,
Rajesh Dholakiya

Airtel Digital TV customer ID: [protected]

I purchased digital tv connection on 13th March

On 23rd April, I upgraded my connection to DVR (recorder). I paid 6990 for the connection and I was supposed to get Rs 1000 cash back into my account within 7 days as I was UPGRADING my account and am an existing customer as per the offer. Its been 2 months but yet I haven't received my cash back.

I called Airtel and opened a complaint. However both the times, they closed my SR by saying that I have 2 connections so I am not eligible for this. SR 2682808 and 2743150. I only have 1 connection and they keep on saying I have 2 connection.

I escalated the issue and they sent a customer service rep to my house to check. They confirmed that I had only 1 connection and they figured out the problem also. The old set top box that I had returned was never entered in the system. They told me that it shall be taken care within 2 days. It's been almost 10 days now but no update on this.

Nitesh from Airtel head office in Delhi was helping me for some time but now he is also not reachable. His number: +91-[protected]

I can be reached directly at[protected] for any questions.

- Neel Vora

My Airtel Digital tv Customer Id is [protected]. As per above there was an offer from trip advisor site to review 3 hotels and we will get Rs. 250 recharge within 21 working days. I reviewed 3 hotels as per the offer before closing date i.e 20 th May. The offer closed on 20th May 2010 and since then it has been a month and haven't received any recharge or intimation from either airtel or trip advisor. I complained on airtel customer care many times but was in vain.
Are they cheating, is this fake??
Waiting for a positive reply
THANK YOU

Dear Sir or Mam,

Would like complain as Mr.Vijaykumar & Rajeshkumar from Airtel Head office Bandra call me for Lowetry of rs.10,00,000 but they are asking service tax before paying me lowetry amount.
Details of this two person:
Vijaykumar: - [protected]
Rajeshkumar:[protected]
Details for calling of this person:-- Mam we are from Airtel Head office Bandra, your number is won lowetry ofrs.10,00,000 so please give us call on 24th June 2010 so will proivde you details how to take 10,00,000 amount from bank.

These two person are calling me on 23rd June 201 as they are telling me before we give your lowetry amount of rs.10,00,000 i need to pay ofrs.15600 service tax, how can person believe on any one for this?
This is cheat to normal humanbings, please take strict action for the same.

Would request you to please look in too the matter as 10,00,000 is not small amount if i won lowetry.

Please reply me on may mail id [email][protected]@gmail.com[/email] or you can call me on [protected].

Thanks & Regards,
Shaily Brahmbhatt
+91 [protected]

hello sir,
i had purchased airtel prepaid sim card [protected] on 11th june 2010 i had given my id proof and photo sim activated on next but on 22 june service gets deactivated without any intimation once called 198 customer care they told that deactivation due id proof and address mismatch they gave me some address in which given , and they told me to ask the sim dealer,i asked dealer about that he told me there chance of mistake with distributor or ils something, i dont know where my photo and id proof went . still i dont know to should i ask?

Dear Friends
MY CUSTOMER ID IS [protected]
I am writing you and warn u how a company like AIRTEL doing wrong commitments with their consumers
Please read all details from beginning to till date. On dated 18/5/2010 time 16:30hrs. I called at 12150 and enquired about DTH PLAN & TARRIF, at other end the person I spoken with is Pritam Singh he told me all details and when I told him that I will think and let him know later on he told me that since I am existing customer of Airtel, he has a very good DTH offer @ Rs. 999/- with 4 month subscription free of 162 channels. I found this very attractive and asked him how to proceed he told you can pay right now through Credit or Debit Card and I paid money thorough my ICICI Credit Card as he instructed me online. After payment he given me transaction ID No. 8844814 On 20/5/2010 the system installed at my place. Ok as he promised 162 channels, I found less but no complaint by me.

Now I am mentally tortured when I receipt a message from Airtel DTH on dated 12/13 June that your balance is such and expiry date is 18/6/2010 immediately after receiving this message I started contacting to Airtel customer care numbers i.e.198, 121, and 1800…. ……..And lastly one gentleman told u contact at 12148. I spoken on 14/5/10 on this no. and narrated my entire story at other end some one told me we will resolve this within 24 hrs or so. I could not note down his name on this date as I am confident because I am using Airtel mobile so long I never faced any problem.

On 15/6/2010 I again called at 12148. on 12:05 hrs and talk with lady named Meenakshi all details then she taken on line one Mr. Alfred he again listen my all story and said will get back on evening. Till date waiting his response.

On 16/6/2010 time 14:00 hrs. I call again at 12148 then phone attended by Shashikant I asked him about my query he disconnected the line. Then again I dialed a lady named Vaishali listened all and said she will talk with her senior named Vinayak he also spoken with me and listened all and assured me he will definitely get back in the evening of 16/6/2010. Till date waiting his call.

Then on 17/6/2010 I again called at 12148 on 13:10 hrs. and other end in gentleman Parshant I asked him plz connect me to Vinayak he hold me some time then said Vinayak is busy on another line he will call u later, no response till I am waiting his call.

In this regard I emailed them 4 times from dated 14/6/2010 at [protected]@airtel.in. Only auto response that we received your query that’s all. Still waiting for reply. Nothing from email and nothing from customer care.

All whom I spoken said we will check your recording with Pritam Singh, nothing happened till date.

My only concern is that they are a Company not a shopkeeper who made false promises then backs out. But if they behave like this then AIRTEL WILL BECOME HISTORY SOON.
.
AGGRIEVED & FOOLED (by them) Customer of AIRTEL DTH

ONKAR SINGH PARMAR,
# [protected]

To

BHARTI AIRTEL

Dear Sir,
CHANGE OF BILL PLAN-[protected]

1. I am an Army officer posted in Ministry of Defence.I have taken a postpaid airtel mobile connection-Airtel Advantage1199 plan for 1 year - recently activated-not yet paid the 1st bill.

2. I was told that I could get the bill plan changed at any point in time.

3. I would now like my bill plan changed to MOD 699 1 Year plan with immediate effect.

4. I have yet to recieve the bill for this month. May I request you to kindly make necessary adjustments and have the first bill cleared out of the balance from Rs 1199/- .

5. An early confirmation is requested. My e mail id is- [protected]@gmail.com

Thanking you
Col Tekpal Singh

23.6.2010.

Dear Sir,

I was having Airtel Dish since last three years or so.Customer ID[protected].In the last week the channels were over-lapping and no clear picuture was available on
my TV. I have made comlaint in the last week of April 2010.It is stated that it may be
a local problem,get chacked dish and cable connection.it was found accurate.There was problem in set-top box.They didn't depute any technician to check.Ultimately
I have taken fresh connection of Airtel at the cost of Rs.l597/ on 5th may 2010.And
on 3rd may I had informed that pl.discontinue my services and refund blance which
was Rs.169//They are refusing even they are not prepared to add that balnce in my
present connection which is obtained in the identical name and place.From this
con I have received plathoria of incorrect messages stating that there is no sufficient
balance and services may be discontinued.One incident is surprising to-day I have
made recharge of Rs.100They have confirmed but they have admitted this recharge
in old ID.In past I had not made in recharge for espn although I had recieved sms
stating that top-up has been made and deduction of Ra.30/-+tax was deducted from
my balance.On complaint they have accepted that the re-charge pertains to some
Hariyana customer.But they did not allow reverse credit.Not even started channel
espn.On the first day it was made clear to them that I am not going to order for
film or top-up.I am only interested in small value Rs.127/ +taxes,therefore ignore
any top-up.
2. On the facts stated above,I have to request you to do something to help me
because I am aged 70years and not keeping well.

With regards,
Rameshbhai Vyas.A/62.Ambicakrupa so.Ranip,Ahmedabad pin.382480