Airtel Complaints & Reviews

Dear,

Sir
from few days my digital tv (airtel) is not working.The recive is not working and no signal is given by it.so i request u to solve the problem.

I am using airtel prepad connection from 3 weeks , i have taken 98 internet plan and activated from 2 weeks with macromax Q3 mobile set.
I need GPRS Settings, i called 50 times to customer care with my handset on 121, 12132, [protected] different numbers from 2 weeks but i could not talk with them ,because customercare numbers always bussy.
and in between days i called with land line number and customer cares could not give the proper informations.
what can i do?please solve my problems.

I am a combatant member of Indian Air Force, presently posted in Bangalore. I purchased an Airtel prepaid connection and furnished my Pan card photo copy as my ID proof and my Address proof certificate duly authenticated by my Adjutant to the vendor. A week later, I received a message from Airtel that my Outgoing calls were barred as company failed to receive my documents. I inquired my vendor who said he deposited my documents with Airtel. I spoke to Customer Care service various times who gave me a dead fish response by saying they are not in possession of my documents. Meanwhile my Incoming calls also got barred. I submitted my documents again at Airtel outlet and I was assured there that my SIM card will be activated as soon as possible. After six hours my SIM got activated and I could make and receive calls for another five hours. Then suddenly my phone showed my Sim Card Registration failed. When I spoke to Customer care service I was informed that my phone number has been RECYCLED and I can never use the same number again. I am here in this city recently and I gave all my relatives and friends my number. Just imagine the agony of my parents and family members when they cant reach me on phone, leave apart the mental stress, humiliation and harassment of myself for no fault of mine. Moreover, the Customer care service is still giving me ambiguous reasons like my documents were inappropriate.

My complaint with Airtel is that if they found my documents inappropriate then why they accepted them in first place at the Airtel outlet and that too second time; and despite my asking several times "Are these okay?" they responded in a very positive manner. Secondly, if Airtel had issues with my documents, as they quote, then why they allowed me to use the services and terminated my connection abruptly? They didn't even show me the courtesy to inform me that I am the victim here. As I paid for the SIM card, got it topped up a couple of times, do I not deserve a decent redressing communication from the company?

I want my connection back and that too with the same number from Airtel. If, in any case, the company fails to provide me my connection back, I want back both the copies of my documents I provided them.

I am undergoing a lot of stress and harassment in the hands of Airtel for no fault of mine. Please help me redressing my grievance and put an end to my misery.

I m prepaid card customer of Airtel bearing no - [protected] & hv seen sometimes they were deducting the charges from incoming call also and i was just ignoring but recently they are charging almost from all the incoming call which i think it's a mal practice from their end which is one kind of crime as because the the incoming supposed to be free.

If incoming call is free then the Co. have to take this matter very seriously & hv to stop this type mal practice immediately.

I want to draw the attention of viewers,am a service holder of Airtel mobile service provider since last 5 years.Now a days very often the customer care executives are behaving very rudely with their customers.Its very much insulting,that we are fond of that service but they are ignoring their customers.I want to mention the name of executives,like Mr.Parlay,et.all.We liked Airtel ,We will ,but please care your customers.

Hi,

I hav been charged, on my last bill, Rs. 1176/- for International calls to Africa, which I never made. When I called Airtel Customer Service, I was told that they cannot check if the call charges are incorrect and cannot raise a complaint as these charges were correct.

When I tried to complain on 198(Airtel complaint toll free number) they said that they would not raise any complaint for me.

Also, I asked them to Bar all international calls from my mobile but it was not done and I had to call again after 2 hours to get it done. Even after barring ISD calls, I am able to make international calls and Airtel is telling me that they have already barred the international calls from their end.

Now, my unbilled usage is also increasing on a daily basis, even though, I am hardly making any calls from my mobile, let alone international calls.

Today, they have registered a complaint at the Airtel Relationship Centre(Comp Nos# 31758529, 31758624,[protected]. I am still awaiting a resolution. I would be oblidged if someone can help me out in this situation as this is a first for me amd I am now being harrased by one of the biggest telecom providers in India.

Thanks
Kamlesh Mishra

I have been paying my Airtel landline bills punctually on the due date by cheque for who knows how long. Now I find out from their customer care that if you make a payment by cheque the money is not considered paid till it reaches their account (i.e. you have to pay by cheque 2 to 3 days before the last date of payment) and you are considered a defaulter and charged Rs.75 for late payment every next bill every month. Multiply this by the million people who do not know this. I am not sure but in every other product, when you are given a last date, it means pay by cash or any other banking instrument. Apart from this they do not give receipts, even if you ask, so the executives cannot tell what is at stake. It may be mentioned somewhere in their 100+ terms where I did not notice it but in many other companies, executives give receipts and voluntarily tell you what is involved. Even the Airtel person tried to cover up this pinching of money by saying, they cannot tell if I will be penalized till the next bill and I was lucky to get the answer out of him. So I cannot agree that Airtel provides honest and the best services. But I have to stay anonymous as I still have to use their phone.

In last 6 months, I am very much disappointed with the Airtel Billing
Department and Customer Care Executives and managers.

They are sending recovery agent to my previous Address.

Every time I have been receiving fake promises from customer care executives as
well as the managers, that if I clear my due amount, they will correct the bill
and adjust in the next month bill for Numbers [protected] and [protected].



Finally I have decided to change to a new connection from another service
provider. In previous Bills, I have already paid the amount which is more than
the Due amount.



I am approaching consumer court for justice againt the following losses:



1) Inconvenience caused to me and my husband due to the Stoppage of
outgoing calls and disconnection of Phone during my last months of pregnancy
when I badly need the phone with me for no fault of mine.

2) Mine and My husband¿s, Personal loss due to Stoppage of outgoing calls
and Disconnection of Phone for no fault of mine.

3) Mine and My husband¿s, Professional loss due to Stoppage of outgoing
calls and Disconnection of Phone for no fault of mine.

4) Inconvenience caused to me and my husband due to repeatedly calling
Customer Care for many months to correct the bills where there is no fault of
mine.

5) Inconvenience caused to me and my husband due to Phone Calls and
responses from Airtel Customer care using Insulting language.



I am warningyou to not to use any of my direct or indirect contact information
for Threatening Calls or any kind of communication which is not from AIRTEL or
from any other Legislative body.





Neelotpal Misra / Rahul Sharma,

+91 [protected]

Yesterday i purchased one airtel digital connection in Jaipur,and was told to pay in advance one yr rental for a better deal, I paid Rs.3850 and then after 4 hours the technician came and installed the connection . I am still waiting for the connection to be started.Thereafter no one from their side is picking any of their nos.

The name of the dealer is khandelwal communication and the height is that there call centrre has NO NUMBER available of any airtel official and instead gave the Jaipur's nodal officer's[protected]

This no is either busy or no body is picking the no thus one can clearly understand that they are not picking the no deliberately

Well, i bought Prepaid Airtel GPRS/EDGE USB Modem 12 months ago, it is Micromax branded huwei set and locked to Airtel network. for 2999 INR and 498 INR/ Month UL .... from a local reseller (R.K.Telecom - Jamui)
when i bought this crap, every thing went ok, download speed was pretty good and letency was ok as <= 900ms ... quite ok in wireless.

then the actual problem starts after 2-3 months.. speed slip down like hell, letency went >= 3000ms and RTO (request timed out) all the time. (dns i use to ping - 202.56.231.117, 8.8.8.8 etc )
i was not able to open even google.com or anything with netload 0% constantly.

i called 121, hell they refused to forward complain, called 7070 and they told me that there is no plan like 498rs/month, they even refused tht airtel providing prepaid modems.

but somehow i managed to get infos about nodal office (bihar). i got there number/name/mail address as below from 7070 customer care.
[protected]- atif rashid...
nodalofficer.[protected]@airtel.in

i called there, mailed there, after i think 15days they responded back with pathetic english...
they told me, "ur request has been taken and blah-blah."
well, i think they repaired it next month of september 2009... every thing went smooth for 1-2 month then problem arise back.... and after complaining till now, i realised they cant even speak english well. and i think they cant resolve the problem cuz either they lack skilled technician or there nodal is full of dumb people....

oh yeah, i also complained there appallete authorities, and i got only automated response....
such a crap internet service, it sometime is normal like now or down all the day forever,
illetrate customer care executive, unresponsive nodal officer, waste of appallete authority, lack of technical faculties - situation of the no.1 mobile service provider in india, think of other lol.


NETWORK - 100%
RANGE - <500m in reach of network tower
RSSI - (-)79dBm
APN - airtelgprs.com
DNS - 8.8.8.8 google public DNS and/or airtel default dns

Sumit Singh
modem mobile number[protected]


I need a way either they repair the internet connection in this area ( THERE IS NO PROBLEM IN ANY OTHER AREA WHEN I ROAM AROUND BIHAR ),

OR,

a way where they just refund my 2999INR (Price of the modem) + minimum of 3 month RENTAL ( 498 x 3 )Rs.
Anyone listening? Lost the hope ://
a really NO from me i[censored] want to buy airtel modems.. DONT BUY THIS CRAPPY CHEAP SERVICE,, it is really a waste of money....

Dear sir/ Madam,

sir i am using airtel Mcampus sim with no. [protected]. its validity will expire on 6th april. i hv rechargerd it on 7th for validity extention by contacting cuctomer care. first they said 196 Rs recharge. i hv done it but my sim tranfered to lifetime n normal scheme that i dont want.
sir, your executives are saying that i hv done 196 n 43 Rs two recharges. so that converted to new scheme that i not done actually. so they hv not given any efficient help. and they had given me wrong information about schemes thats why i hv lossed my 196 Rs n time.
so sir, i want my Mcampus scheme. if it cannot you provide then you return my money n my mental harrasment n time plz..........
thank you,
ganesh

Hi I am working in siruseri TCS .we are getting signal problem in siruseri it park.can airtel can setup a booster in siruseri tcs.

dear sir,
my customer id no-[protected]

my complaint no- 2241902, 2303383 and 2336712

despite repeated requests and reminders from my side, message has been sent to me that the matter has been resolved, but no redressal has yet been effected.

I have been having miss calls through out 24 hrs since last one month from mobile no [protected] to my personal mobile no [protected].
I have been having mental distress.
I need the details of owner of such mobile no [protected].
Plz take immediate action legally.
Your early action on this matter would be highly appreciated.

With regards,

Amitabh Kumar Jha

Dear Sir , this is concerning my Mothers mobile phone No. [protected]. Both my parents are Airtel mobile phone users for over 10 yrs and have never defaulted in payments of their mobile phone bills .However we have recently suffered terribly because of their most inefficient after sales service.
My mother received her bill for the month of Jan 10 , a sum of Rs 1001 /- . This bill was paid by cheque no. 929300 dated 18/1/10 of Oriental bank of Commerce which was put into their drop box at Indraprast Apollo Hospital New Delhi. This cheque was also encashed on the 22 Jan 10.
However next month my mother received another bill of Rs 2166/- which included Rs 1001 /- of the last bill also.My mother submitted another cheque of 1165/- as payment , subtracting the sum of Rs 1001/- as this payment had already been paid .This cheque has not been collected from their collection drop box at Sector 18 Noida till date.
She also filled a complaint (Complaint No.[protected] with the Airtel complaint cell , however no notice was paid to this complaint and her phone services were cut for the last one week.

This absolutely negligent behavior by this supposedly reputed company has trully shocked us and caused us tremendous ammount of mental and emotional trauma.

I would kindly request you to please look into this matter and take the required action against the concerned people , so that such incedents are not repeated in future.
Thanking you
With warm regards
Avinash

I got a fake call from [protected] telling me that ,i have won loterrry of 10 lakhs and asked for my id and other details plzz be ware of the series from this +92

Dear Sir,

I am using airtel mobile with no [protected] more than 3 yrs.
I have already activated the Do not Disturb service though I got the call from airtel [protected], as i was not able to hear I disconnected the call and try to call back assuming as business call but I came to know that it was from airtel promotional call for hello tune.So I disconnected the call in just few seconds I got the message syaing that your hello tune has been changed and that cost me RS 15.

Airtel is taking customer on grant,I have faced so much tension because of this please take action on this and the charges should not display in my bill.

My comp lent airtel no is :[protected] and communicated with Mr Krishna Kale on airtel 198

airtel Second comp lent no: 31750875

I am not receiving papert bills from jan ,then I have requested for E bill lof of time and after a long follwup I got the Jan bill around mid of feb and after that again not receiving e bill of feb ,where I talked with customer care lot of time and several time raised the complain and every time they assured that the problem will stop as I need the bills for re-imbursement from my company ,so I did,t paid the feb amount as I was actually not awre of that bill amonut also and same time from their call center I am reciving lotcalls for followup the payement only and same time I discussed the same prob to them, also and some times they waren me to pay amonut with out bill otherwise they will stop tghe service ,

So finally I am frusteted with airtel after usuing a long period and now I am disconeecting my coneection .

Airtel mob No-[protected].

I am having Airtel Dish T.V. Connection vide customer ID no.[protected].

on dated[protected] at 9.45 am.I have received a message on my Moblie no. [protected] that Ten Sports Topup for 6 months has been activated on my customer id no. [protected] .

I am surrised to know that I have not applied for the above activation.
and how an amount of Rs.82.73 has been charged from above cust Id no.[protected].

Hence you are requested to deactivate the above activation and reimbuse the amount in my cust ID.

Awaiting for an prompt action

Pankaj Gupta

Myself Debi Prasad Bhattacharya, have been using Airtel prepaid since Dec '09. I have recharged my mobile [protected] on 01.03.2010 with Rs. 33, which is supposed to be the "free sms pack".
But my experience was like this:
1. That pack was NOT activated.
2. I called 5 times in the customer care, they have said the same words "your problems will be resolved within next day 5pm" but it was NOT resolved.
3. I did NOT get any money back and moreover, due to the mischeivous customer care people, some extra packs were installed in my mobile.
4. Now, when I am trying for 33 recharge, it is not happening.


I want to know just one thing. Is it a right behaviour to a dedicated customer? You please go through HOW MUCH i recharged for during last 4 months and so, but i am getting these results.

If you can, please answer my question.

Debi Prasad Bhattacharya.
Scientific Officer,
National Informatics Centre