Airtel Complaints & Reviews

I had requested for my number to get it migrated from postpaid to prepaid services for which i had placed request at NAC manimajra branch.. Despite of making request thrice my number has not been migrated and has been out of service from past 10 days..More over concerned personnel at NAC branch, Ms Amita arora is not attending calls and is not available at the office.. same is the case with the personnal at Airtel Head office IT park.

my name is amit verma i purchased new connection of airtel dth on 14th march 2010 my customer id is [protected] on 15th dth was installed at my home and it was not working properly i told to engineer manish abt this who came to install he said i will replace it tomorrow but he did not come so i complained on 12150 abt this two times 1st time thing happened and i got a message your problem has been solved frrom our side but problem was same so i complaint again the mr. mohit came and replaced set top box but that was also not working properly and main thing is that that is second hand and repaired set top box when i m calling mr. ravi on [protected] and asking him to replace it and install new set top box because its my new connection so he ie saying you will not get new set top box in any condition.............
so plzzzzzzzzzzzzzzzzzz lok into this matter my phone no. is [protected] and add. is plot no29 A new viman nagar post harjinder nagar kanpur208007..!!

Dear Sir,

I have recharged my mobile No.[protected] online by Rs.333 via my HDFC A/C on dated 21.feb 2010.But instead of regular follow up neither the bank revert my money back nor the airtel credited the amount in my mobile. The reference No. of transaction is[protected] & reply of airtel staff is that refence No.is not tracable & the reply of bank is as follows :

Dear Mr. Agarwal,

Thank you for writing to us.

This is with reference to your e-mail dated March 12, 2010 regarding transaction.

This is in reference to your e-mail regarding the non-receipt of your payment done through Direct Pay to the Merchant / Service provider.

The only role of HDFC Bank is in facilitating the payment. The offering / terms and conditions of the product are laid down by the Merchant. Your account has been debited and the payment has already been made to the Merchant / Service provider.

For any clarifications, we would request you to get in touch with the customer care team of service provider, who, on your instructions, will initiate the necessary rectification.


Warm Regards,
Selvaraj.P
Customer Support Team
HDFC Bank Ltd. }


Kindly resolve this metter

thanks
ashutosh

I took the airtel mobile number since last 3 months, I registered in the do not dial and got the service number A[protected],
still i am getting the calls from these numbers [protected] and [protected]. this number [protected] says actor mahesh babu dialogues and warning messages.

so many times i am tried to customer care 121, but no useful and also i am not believe in it. and my mobile always restarting when i am using airtel SIM, this is another dangerous thing which was happening and happening.

Sir /Madam
I am Tejas Jani. I am using the Aitrel GPRS services since some months but I am not satisfied with their un explained balance cuts. Every now and then the company keeps cutting the balance from my prepaid account. On 24 March 2010 I sent an email which would have cost me around Rs. 12 normally. However I was charged Rs. 35 for that email. I fail to understand this aggresive balance cuting from the company's end. This is not once that it has happened. I would like you to please take strict action against the company Airtel.

sir,
I am Manusekhar resident of yelahanka new town applied for airtel broadband service on 23rd dec 2009 with the fee of Rs. 3400, the same has been rejected by the company due to improper documentation. So I have raised a complaint for refund of money on 7th jan 2010 (COMPLAINT NO.[protected], which the company has promised to return the money within 15 working days. The first response I got from the company was on 2nd week of feb 2010 which told me to scan and mail the application. I have mailed the scan copy of application on 23 feb 2010 to the mail id given by company. On 24 mar 2010 the company is once again promising to return the money by 31 mar 2010 with a new complaint no. 30827984. So can you please help me out with this.
Thanking you

Manusekhar. A. S

Hello

Am Yogesh and my airtel prepaid number is [protected] (Maharashtra).
I am unable to receive SMS from a BSNL number (in Gujarat).

I registered a complain in airtel Customer care on 23 rd March. Complain number is [protected]. i have been told that it will solved in 4 hours. It is not solved yet.
Please do the needful.

Thanks.

Dear Sir,
My mobile No.[protected] I had given so many complaints to customer care & u also that unnecessary deduct my amount Rs.99/- from my airtel sim by 54321 & 56363, How these persons deduct any amount from any mobile sim without customer permission from airtel sim. after complaints I received two calls from Delhi No.[protected] within seven days we will credit your amount but till to day there is no any action taken by you,
So I request you plz credit my amount as soon as possible,
Thanking You,
Ram Y. Desurkar, Belgaum-Karnataka State

Dear Concern,

Yesterday I activated DND (Do Not Disturb) service in airtel. The activation period its 45 days, this is too horrible. When the airtel sim cards can be able to activate with in 2 to max 24 hours, why this service is taking 45 days? Hope it wont be a big mountain cutting work. The interesting part is before yesterday I used to get one call and multiple sms per day. But today up to now I got two unwanted calls from airtel (automated calls) and 2 sms. It too irritating, please reduce the time of DND activation time.

Regards,
Nagarajan. K

On seeing the message from message centre no.[protected] about offer of full talk value of Rs. 349 on recharge voucher of Rs. 349 up to 25.03.2010,I e-recharged my mobile no. [protected] on 20.03.2010 at 8.00 pm vide Trans ID no. [protected] by Rs. 349.After that,I received the message that recharge is successful Talk time only Rs. 1.00 from message centre no[protected].i.e. full amount of Rs. 349 was not credited to my mobile balance.My airtel mobile no. belongs to Delhi and e-recharge was done at Ajmer(Rajasthan). Please credit full talk value of Rs. 349 in my airtel mobile.

hello Sir/Madam
. My number[protected] is working since feb'05 (5 years now).
I was using free GPRS till feb 2009. i was committed that it will be activated again and i can use it for free again in 1-2 months. but it is now been a year that i have not got any such service. everytime i call, yopur call centre people start giving a number of options to use GPRS by paying. still i need to use GPRS for free. i have been with AIRTEL for 5 years. you can chek my previous details. evrything is fine always. i would be highly obliged if you allow me to use this service of GPRS for free on my cell phone.

My Airtel Land line 4262 187 area code 0824. ECS request given on 5th December 2009 given to V-Care communications said to be frenchise unit of AIRTEL ( as they have not exibited any sign board to that effect) at 4-1-160/ 59, 60 ,83 ,84 at Saibeen complex Lalbagh Mangalore 575004. As told by frenchise firm december month bill which i receive in January 2010 should have been debited to my a/c through ECS. But even after 4 months no action to activate ECS is taken And I was made to pay bils of December 2009 , January 2010 with late fee. February month bill also received with out the mention of ECS on it. V. care communication promises it will be debited to my a/c through ECS & all late fee paid after giving ECS request will be recreditted in future bill. My request to Airtel to look into the matter immediatly & direct their frenchise unit at Lalbagh Mangalore ( who does not have a practice of neither issueing acknowledgement nor maintaing record for having received ECS request & forwarded to concern office for necessary action.

I am using Airtel Broadband connection at my home. Last month I went to Airtel showroom to submit my connection to "Safe Custody" - means they take Rs300 as monthly charge and the connection will be kept on hold. After being told that I had to clear the outstanding unbilled amount to submit to safe custody, i made the payments and then submitted to safe custody.

After a month, now I called them to reactivate . But i was shocked that It didnt went to safe custody because there is some bill amount pending. Doesnt make sense to me .

"Rule is AIRTEL wont take a connection to safe custody if there is any bill amount pending".
1) If bill amount is pending, how did they take money from me for safe custody. 2) Why the guys didnt tell me the full amount that I should pay before submitting to safe custody

We are haunted by the subscription of one "Ganesh Slokam" from the number[protected]. We contacted your airtel office, irinjalakuda, Trichur district, Kerala State for deactivating this and they assured it won't be coming anymore. But till this date it is coming every day morning consuming Re.1/- per day. Please deactivate this with immediate effect.

Regards

Sunil

I wrote to the Airtel services hub to help me start internet connection for my mobile phone.So far, even after several reminders, I've not received any satisfactory reply from them.Will you kindly help me to ferret out the information i wanted from the Airtel Service center?

Regards,

Sincerely,
Karanam Rao

The Recent Ads about unlimited Aircel GPRS,

By watching the Aircel Ad on TV about unlimited GPRS , i called the customer care about the Tarif Plans of this scheme. And the customer care agent of the Great Airtle said that yu have 2GB UNLIMITED GPRS in this scheme. I asked him what is the meaning of 2GB Unlimited ???????????. He said 2 GB UNLIMITED. and i couldnt argue with him more as i found that it will waste my time. But what i am complainting is as we are Respectable Citizens of our Lovely India, and in this country how can we alow for such a open fraud ads in TV or any such media for Common Mass. Airtle is Openly telling lie on the media that this sheme is unlimited and also in the number they provide in this ad only comptuerised voices will speak and no customer care support is there in this number. There is one more complaint about theri previous Mobile Office schem i like to present before you and i will do it after any responce for this complaints. Any way i like to say what is really happening in India.
Take care

I hve lost my mobile on 17/3/10. the same day I filed an FIR. after that I approached to Air tel office situeted at block M5, Connaught Place on 18/3/10. Iwas told that H1series SIM is not available with them please wait for few days. Till now it is not available. when I asked through Hot line from that store I was told to approach radical commnication, Lajpat nagar for the duplicate SIM. There also Store people told that it will be available by 26/3/10.
Please look into the matter and provide the SIM or give details where I can get the SIM.

Airtel is just selling on name, they don't care about customers. They make false promises and give lame excuses. I subscribed for Airtel DTH as they said they will not charge anything for installation but later they deducted 300/- from monthly recharge for extra wire saying the engineer made a misktake by not communicating about the wire cost. When the balance is low, they don't care to send a courtesy SMS or call before disconnecting. You call up their customer press 1 for English & you will hear very poorly trained customer executives speaking in Hindi who keeps repeating some standard phrases - apologies for inconvenience, it's a technical problem, we are system/process driven - without any realistic meaning to a customer. You ask for a supervisor and you will be on hold for several minutes and when the supervisor is on line he is making desparate attempts to fool you with all tricky words without any real solution. Recently they changed my package on their own without informing me. When I called different executives gave different versions, one said technical problem, another said it's my duty to call them, another said he's checking and the call went blank. Another said an executive will get back to me in 24 hours. When another executive calls up he tries to give false execuses that my profile is not updated. MR MITTAL & CO. WAKE UP BEFORE IT'S TOO LATE, DON'T UNDERESTIMATE RETAIL CUSTOMERS, ELSE YOU"LL PAY FOR IT BADLY SOON.

Sir

I am using an Airtel Prepaid Sim Card (Number [protected]) for the past four years. This has been upgraded three years back as a Lifetime Plan. Its expiry date was showing in the year 2037. I used to make and receive calls with this number regularly and my last recharge was happened in January 2010. Just one week back, my network was disconnected and got a popup message that 'Sim Card Registration Failed'. Then I contacted with Airtel Customer Care and they told me that, the Sim Card has some problem so I need to go to one of their Retail Store and fill in the application form and pay Rs. 45/- and then a duplicate Sim Card will be issued with the same number and same features. As per their advice, I went to their Retail store at Indira Nagar and collected the application forms. But the next day, my number has been alloted to an another person without informing me. I contacted with Airtel Customer Care and they are telling that, they get an information that the number was not using for more than 90 days which is NOT TRUE. I was making and receiving calls upto the last week. I had recharged also in the month of January 2010. Only within one week gap, how they can allot this number to an another person? I strictly belive that as my connection is a Lifetime Plan sothat, they want to disconnect this by just giving some meaningless reasons. I need to file a case in the Consumer Court and get this issue solved. I am using this number for quite a longtime and I am not ready to leave this number anyhow. I need to continue this number.

Please advice and help to solve this issue.


Yours Sincerely,

Prasad V S.

Dear Airtel,

I am a subscriber of your connection gfor over 2 years with [protected].

Let me detail what you had written in your FAQ and in your terms and conditions.

25. What is credit limit?
As per the international practice followed by telecom operators, we use the concept of credit limit. Your credit limit helps you keep mobile costs in control, track of your usage and ensures no misuse of your mobile phone. It is like the spending limit on your credit card. We have preset a dynamic credit limit defined basis history of your association with us, security deposit and your average usage.

26. How does it work?
Your dynamic credit limit is defined on the basis of your security deposit, your average usage and history of your association with us. As you reach XX% of your credit limit you'll be informed through a voice or a non-voice message. In case you exceed your Credit Limit, there's a temporary restriction on your making calls and sending messages. However, you can still receive incoming calls and text messages, and make emergency calls. To start the services on your mobile again, you can simply make an interim payment to bring your account outstanding below the credit limit.

29. Will my incoming calls also get barred if I do not make the interim payment?
Sir/Ma'am, Incoming calls will be barred if interim payment is not made within 10 days from the date when outgoing calls were barred.

30. How do I increase my usage limit?
Sir/Ma'am, At Airtel we regularly review the credit limits set for our customers. If your usage steadily increases, and you maintain a good payment record we automatically raise the credit limit. If you foresee, that your usage is likely to exceed the credit limit allocated to you, you can simply make an additional deposit payment. Your credit limit will automatically be increased by the amount of additional deposit paid. You can also increase your credit limit by a convenient payment method of Credit Card standing instruction or a direct debit from your bank account.

My connection had a credit limit of 3100 Rupees, so ideally I would have expected a message when I was nearing my limit and my phone to be cut.

Which was not the case. You dynamically increased my limit by 14000 rupees - a dynamic change of 548% !!! Will your company understand if my bank balance dynamically drops -500% ????

Please be reminded that your change was not intimated too. So please tell me how to handle this situation, since I am not willing to pay your charges which one of your collection agents has already called to extort with me.

In India, I am sure we do not have to use THUGS to call and demand to be paid. I cannot do it, you cannot charge me the roo[censored]ncalled for violating your own terms and conditions and badger me for it !!!

Please help resolve this is a civilized manner - I AM NOT PAYING YOU 18,000 RS EVEN I[censored] GO TO THE SUPREME COURT. PEOPLE OWE ME LAKHS IN BANGALORE AND NO COURT LAWYER MIX HAS HELPED. SO TRY ME ON FOR SIZE, IF THATS YOUR WILL.

Regards,

Mithun K.