Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 29%
Submit a Complaint
36199
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
5462
down
1948

Phone:
Phone:
up
2749
down
1131
+91 11 4266 6500  [Head Office]
up
1180
down
624
+91 11 4666 6100  [Head Office]
up
668
down
466

Additional info
Customer satisfaction rating
29%
Complaints
36199
Pending
6471
Resolved
8752
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (3074)

Airtel Complaints & Reviews

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Airtel — misleading information on site

 Reshu Nautiyal on Aug 3, 2017
Hi,
I have recharged of rs 147 as mentioned in your site on aug 1, 2017, which states that 1 gb data will be credited for 4g handsets and 600 mb for other handsets for 28 days.
But after my recharge i got a message stating that i have the data of 2525.54 mb validity till 18-aug-2017 and hh (3 am to 5 am) 4g hs :4089.7 mb
Val :02-aug-2017.
In your site it was no where mentioned that this pack have so many constraints.
I would like to know the reason for the misleading info and my data to be credited as stated....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel 399 recharge - data is not working

 sachin.taj1 on Aug 3, 2017
I have done the recharges of rs 399 in mumbai circle for unlimited calling and data. It was done from airtel app and the offer was showing as unlimited calling and data.

The data is not working, i visited to airtel customer care, they are saying your sim is 3g, i will have to but new 4g sim and do the recharge again for rs 399. The earlier recharge is gone and will not be refunded.

Its really ridiculous and airtel is bluffing with customer money, if recharge is not applicable for my sim then why they shown as offer to my account in airtel application. They have accepted...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — sms from ax-airfta

 aaitatya on Aug 3, 2017
I have received sms from az-airfta informing my request for porting my idea number to airtel has been received.

Then i received sms from az-airclb informing my request for porting has been processed. A while later received sms informing the request has been rejected as details mismatch.

Please be informed that i am very happy with my idea mobile service and have not put any request for porting to airtel at all.
Please look into this urgently and take corrective action against these fraudulent operators.
Else i will have to lodge complaint against airtel...
Complaint comments  Read comments [1]Complaint category Other

Airtel — non-activation of mobile 93514 63443

 Surendra kumar arora on Aug 3, 2017
My mobile signal indicated, "no service". Contacted raja park airtel office jaipur on 29th june. Got my sim changed. Assured that it would be activated with in 4 hours. Reported to same office on 31st for non-activation. Also reminded a day after.
Regret to inform that it has not been activated till today.
S k arora
[protected]
Contact no. [protected]...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel — blocked my number and not able to recover it by any airtel customer care source

 Puneetinder on Aug 3, 2017
I am a resident of chandigarh sector 15-d, using airtel prepaid no. [protected] since many years but due to my phone set issues. I could not able to keep it working for few weeks, therefore it was blocked since two months. Regarding the same, i visited nearest exclusive airtel store to get reactive my prepaid number but they could not resolve my issue and made silly excuses on every visit. I am getting harassed since two months and there is no outcome by the end of airtel services.
Please take immediate action as soon as possible....
Complaint comments  Read comments [2]Complaint category Telecommunications

Airtel — refund amount of airtel offers

 Dinesh Khake on Aug 3, 2017
I am an airtel prepaid user, and has been using it for the past 12 years.
from last month some airtel services is activate on my prepaid card without my permission. so, i lost the recharge Rs.215. so you are requested do not activate any services without my permission. also refund the amount as same.

Regards,
Dinesh...
Complaint comments  Read comments Complaint category Other

Airtel — online recharge failed

 Himasaye Mandava on Aug 3, 2017
I have tried recharging for rs.349 but transaction failed so i tried again for 2 times i have got a message saying transaction has been initiated and i am worried 2 times money has been deducted so please look into it and cancel either 1 transaction and make recharge for 1 transaction successful or cancel both the transactions. Reference id's are[protected] and[protected]...
Complaint comments  Read comments [1]Complaint category Internet Services

Airtel — disapproval of recharge benefits.

 rinu7 on Aug 3, 2017
I am an airtel prepaid user, and has been using it for the past 7 years plus.

Recently, on may 1st 2017, i received a message stating that a recharge of 399 will give internet benefits of 1 gb per day, and free local calls for a period of 56 days.

As per the message, i opted to pay 399, other than the usual ₹345 which provided me the same benefits for 28 days.
The recharge was done on may 14th, but the benefits were not provided, and a call to the customer care reported that the recharge was invalid, thus wasting 399 of my money.
I require either...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — receiving cross connection calls

 SanjanaSubbaiah on Aug 3, 2017
Hi,

I'm sanjana subbaiah. I stay in bengaluru. I'm using airtel 3g pre-paid with mobile number [protected]. For the last 3 months, i'm receiving calls from unknown numbers requesting to speak to mr. Vishal with mobile number [protected]. They all are dialing [protected] number and it is getting redirected to my number [protected]. I get more than 6 calls per day due to this cross connection issue. I have raised a complaint with the airtel customer care but they were unable to help me out on this issue.

Please look into this complaint....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — dth - no refund - contacting from more than one month

 divyanair1 on Aug 3, 2017
No refund yet. No intimation after raising a complaint also

"""'

With respect to the complaint raised on july 24th

A irtel — airtel dth connection - requested refund - not got - no one contacted


Divyanair1 on jul 24, 2017
Phone/mobile number: [protected]

I had taken a new dth connection online on 3th june this year
I waited for so many days. No one called me for installation. Then again i called multiple times to their customer care. No on e helped. Finally i raised a request for cancellation....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — helpline number 12144 can't connecting

 Manoj Prajapati Yarniya on Aug 3, 2017
Lapu help line number 12144 cant connecting
Dear sir/madam,
(1) my airtel lapu number is [protected]. Since 06/07/2017 my lapu help line num.12144 is can't
Conecting to custer care... I have complained many time to my distrubter, tm &
Zbm/zsm but is can't start. I am facing problem.
So sir/madam please start my 12144
Help desk calling facility...
(2) i have complaind to know my dealer trans. Deatail bitween 23/06/2017 to 30/06/2017
My complain no. Is 107185 it also can't solveld by airtel, customer care alway says that itin process......
Complaint comments  Read comments Complaint category Utility Services

Airtel — wrong information and fake commitment

 Ankur Cool on Aug 3, 2017
Hi
I airtel sell their broadband connection by providing wrong information that speed i got is minimum 8 mbps but after that i got 1 mbps speed. When i contact customer care they said we are working on that and soon you will get updated speed. They are upgradwe technology in my area last week they inform me that technology upgraded and when i ask for update my speed they said it is not possible because your maximum speed is 2mbps....
Complaint comments  Read comments Complaint category Broadband

Airtel — call is not connecting

 Kabir Rai on Aug 3, 2017
A few time back i have done recharge of rs. 345 at sudden when m making an outgoing call. My call is not going through it is disconnecting and internet is working even if i will talk about the single it is also full so kindly forward this case to the concerne team [protected] now it ls getting me irated i will throgh this sim out no resolution from anywhere fed up with airtel...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — no network no internet

 abhay rana. on Aug 3, 2017
Am not getting any answer from there side. They are very buzy to cheat people its allmost 2month over and they palyining with us now am not going to leve you buddy am going to show you what i can do with your product and all going to see one simpal video ready yo aplode in youtube. And i recorded what you guy doing when someone call you how long you put phon call hold and some time dirctly not pickup am facing problem last 2 month but you guys playing with me bluddy cheap my number is [protected]...
Complaint comments  Read comments Complaint category Internet Services

Airtel — unfulfilled paid plan by airtel

 Mahika Rao on Aug 3, 2017
I purchase a new sim of airtel in rs. 450 because they were giving 84 gb of free 4g net and free calling for 3 months. Instead only 2gb of 3g net and 1 month of free calling was given. I had also registered a complaint to them before but no action has been taken. Any clear call center no. Or customer care number where i can talk to someone regarding same is also unavailable on internet and no response on toll free no....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — change of phone number

 Muralitharan varadharajan on Aug 3, 2017
You are given the already used landline phone number 4371677 to me. So i am attending many wrong calls daily for more than a year. So i am totally vexed for getting airtel landline. I didnot know where to complain this problem. Now only i got this complaint form. Kindly allot a new landline number instead of old used landline phone number. Thank you very much sir...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Airtel — prepaid recharge - expiry

 Priyadharshini Shanmugasundaram on Aug 3, 2017
I have recharged my airtel number with RS.399 pack (unlimited call + 1 GB/Day internet for 70 days) on July 7, 2017. But i got a message saying my pack is expiring today(august 3, 2017). actual expiry date is September 15, 2017.

Please check and let me know....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — non compliance of new broadband connection

 Dharmanathan Ignatius on Aug 3, 2017
I am issuing stop payment to the cheque issued for new broad band connection under 999 plan, the reason is your people here are totally misguiding us as i am eligible for 40 mbps speed and uninterrupted service. But after your representative visited me to get the documents and cheque now they say after verifying there is defect in the box and it will take some time for rectification and only after that that the connection will made through and apart from that the feasibility in my area is only up to 16 mbps. I am really surprised and upset tp hear from your people the beginning itself is not good...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Airtel — reg: made recharge for rs.399 in 3g hs and 3g sim through airtel app but not working internet

 Vin2114 on Aug 3, 2017
Dear team,

This is vinoth kumar working from times of india group. I had problem to made recharged for my another number as below mentioned. My primary no - [protected]

I had used prepaid sim from airtel past few years my no - [protected] and last week i recharged rs.399 plan for 84days validity for 1gp net/per day and unlimited calls local, std. But now not working internet so give a call to customer care but there are not responding perparely on the complaint no - [protected] they are said is offer only valid for 4g sim, 4g hs. Last month i recharged rs. 349 plan but...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — not activating data assured by airtel during purchase of sim

 srivaru1962 on Aug 3, 2017
2

Re: [|bal|ref51312615|] w h y [protected] not activated??? 3
Draft

Net@airtel.com
Dear lakshminarayanan achchutha ayyar, this is with reference to your e-mail dated 26th july 2017, regarding delay in activation of airtel mobile number [protected]. We understand your concern and apologize for an unpleasant experience. We always try to ensure that our customers get highest quality service through any of our channels. As per your telephonic conversation with the undersigned dated 26th july 2017, this is to apprise you that the above-mentioned airtel mobile...
Complaint comments  Read comments Complaint category Mobile Handsets

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