Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 25%
Submit a Complaint
38918
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
7519
down
2653

Phone:
Phone:
up
3884
down
1618
+91 11 4266 6500  [Head Office]
up
1716
down
873
+91 11 4666 6100  [Head Office]
up
957
down
683

Additional info
Customer satisfaction rating
25%
Complaints
38918
Pending
4417
Resolved
8587
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (4130)

Airtel Complaints & Reviews

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Airtel — slow 4g connection speed compared to other user of same network

 Shan3567 on Jul 2, 2018
I have taken an airtel 4g hotspot and the speed seems to be very less. If i check the speed in the same laptop connecting my device and of my friend (Both using airtel 4g), i get half the download speed of what he gets. I have raised complient few times and it is not getting resolved. The mistake i did was to take the connection for 6 months. Its just 2 months now and i am struck with this device for another 4 more months....
Complaint comments  Read comments [1]Complaint category Telecommunications

Airtel — data not provided as per plan

 Mandira Cariappa on Jul 2, 2018
My mobile number is [protected]. My previous plan was cug199, and had a data balance of 83gb. I enrolled into a new plan after purchasing an s9+ handset from airtel, and the new plan including my emi of 2799 rupees was activated on may 15th. As per the plan, i should be getting 80gb plus 10gb special data for six months.in the month of may and june, only 50gb was credited to my account. Why was a total of 90gb not credited per month for may and june, when you have collected the money for the same? Total gb that should be available to me is 263gb until june. The present data plan which is showing...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — airtel amount deducted without customers knowledge

 SK Sridhar on Jul 2, 2018
Mobile number: [protected]

Sk sridhar jul 2, 2018

30-june-2017 morning rs.75/- has been deducted from my account without my knowledge. When i enquired @ airtel customer support, i came to know that `lifestyle dressing room' is activated on my mobile number. I did not receive any call nor i activated any service.

Similar issue already happened to me on 26-may-2018

Since we feel that comparatively airtel is a secured network providing good service to it's customers, all my family members and many of my friends were using airtel for more than...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Airtel — dish tv cheating consumers

 Mahendra on Jul 2, 2018
I have complaint an lot of times for an issue with my dth box and requested for an demo how to use it but no response at all they say an time the engineers will come and keep me wait in my house but no one comes, it frustrating and all my money is stuck as i have paid an advance yearly package and brought this dish tv i need to give it back and take back my money and switch to other company...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — puk locking...

 Simhachalam Yadav on Jul 2, 2018
My number is [protected].. Sim back side number is[protected]u... Its puk locked... So pls provide puk number...
Airtel customer care service very very very poor and very badly and irresponsibility...

So many times i was called to 198, 121, [protected] like this customer care service numbers but not connect to executive...

So pls improve your customer care service......
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — amount deducted without customers knowledge

 SK Sridhar on Jul 2, 2018
Sk sridhar - [protected]

30-june-2017 morning rs.75/- has been deducted from my account without my knowledge. When i enquired @ airtel customer support, i came to know that `lifestyle dressing room' is activated on my mobile number. I did not receive any call nor i activated any service.

Similar issue already happened to me on 26-may-2018

Since we feel that comparatively airtel is a secured network providing good service to it's customers, all my family members and many of my friends were using airtel for more than 10 years. No such things happened in...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Airtel — icon fraudulent registration

 Sanjiv.Nalasopara on Jul 2, 2018
I never asked for icon service activation. Airtel informed me through sms yesterday that this service was activated on my sim [protected] and i was deducted rs35/- for a week.

I was totally shocked. This is brazen cheating. I don't even know what this icon service is supposed to be. Airtel should have first explained to us subscribers what it means and asked whether we want it or not.

I want my 35 rupees reverted back to my account. Thanks...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — data plan not assisting correctly

 shobanu on Jul 2, 2018
I selected 599 postpaid plan for hotspot which is 4gb daily and additional of 8gb but in real they provided 12gb of data for some time and slow down the speed to 2g which is not connecting and working now. Very worst network but promotions saying very fast network. I tried so many times to customer care also and every one is singing the same song. No one is not trying to resolve the issue and resulting i don't have internet from saturday. It's all fake advertising and attracting the customers...
Complaint comments  Read comments Complaint category Computer Software

Airtel — international roaming service activation without any request

 arjuns87 on Jul 2, 2018
I’m currently residing in saudi as a part of job.

On 30-jun-2018 my connection got deducted rs 99 saying “internation roaming rental of rs99 activated”.

I did not request for any roaming packages and it was activated automatically. Kindly unsubscribe me from this automated international roaming service and refund back rs 99 to my main account.

This is not at all acceptable when you deducting charges without any prior information, that too without requested by customer. As i;m staying abroad, these sort of unexpected deductions are shocking. Please...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — class 0 a$-tfarot

 Adwaid P on Jul 2, 2018
When i am using other applications i am receiving this kind of unwanted messages. And also this kind of massages shows that the call duration and losing of money. Now i have the offer of unlimited calls so it just showing duration. At the first time don't care about it. At that time i just think that it's showing that my call duration. And now i just receive two massage that's why i am registering this complaint so please do something immediately...
Complaint comments  Read comments Complaint category Other

Airtel — fraud transaction - airtel money/vodafone mpesa

 vivekjainjnct123 on Jul 2, 2018
Subject : police complaint registered on. 30.06.2018 against unknown person online debit card transaction (On my sbi bank)
Dear sir,
My father got received a call from [protected] on and around 6 pm (Dated 30.06.2018) in my mobile no. [protected], where he said we are calling from sbi bank and todays is the last date to link the bank and aadhar details and asked for aadhar number, pan and the card number and he asked the cvv & otp when i checked the sms completely till the transaction done.

The amount of rs.24999 debited from my account and the payment is done for...
Complaint comments  Read comments Complaint category Banks

Airtel — digital tv unnecessary addons

 Sankaran 4 on Jul 1, 2018
Dear sir,
I am a subscriber of airtel digital tv with id no. [protected].
I have received a message that imusic 1 m topup has been activated on my airtel digitaltv id and would be charged rs 51.0 i have not requested for this service and do not want the same repeat "do not want the imusic 1m topup at all" i do not want any thing to be charged for this. Kindly confirm the same by return of post,.

A sankaranarayanan...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — I'm complaining about my internet

 Nimmy Rajan on Jul 1, 2018
I recently did an unlimited pack for three months in my airtel sim. The internet is really terrible. Every second net goes off and even they are showing 4 g symbol.net speed is really terrible. I wanted to make an immediate call through what's app. And the network was really bad. I'm residing in a city and the network signal is full. Please airtel fix this issue...
Complaint comments  Read comments Complaint category Internet Services

Airtel — always my phone number busy

 Gaurav Ruhil on Jul 1, 2018
My phone number always busy when the other person call mee they didn't contact mee they hear only that thing that my number busy busy busy but i am not busy. Having a network issue i change ally setting but can't work... Off this continues then i change my sim... Please please i face many problems many please airtel. Please work on it or i change my sim to other company coz i facing many problems with this sim or you can update my sim please work on it hope you will get itt and resolving my problem fast as you can...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — fake call from airtel dth customer care

 nathkur on Jul 1, 2018
Hello,

My account was suspended for a long period.

On[protected]; 1:34pm, i got a call from the mobile number [protected].

She said that, i am calling from airtel digital tv customer care.

She asked me, why don't you recharge your account?

She said to me, "if you will recharge with rs. 200 or higher now, you will get ten 2 and ten 3 channels as free. This is a world cup offer."

She also said that, we will add these channels if you will do recharge within 10 minitue.

As per that lady's direction,...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — airtel dth customer service [Resolved]

 Akank20 on Jul 1, 2018
Hi

A very bad experience of airtel customer service. Being a brand you people don't know how to serve your customers. My dth services are not working since 28th june 2018, now its 4 days; i, e. 1ist july its not been fixed now.

I have called customer care 100 times, your executive fool us by giving false commitments and saying we will send technician in one hour two hours, by 2 pm, by 8 pm, but no one came to help us. I am calling you guys like fools from past four days and you people are not ready to help us.

Very bad service, now as customer i will...
Complaint comments  Read comments Complaint category TVs

Airtel — airtel airtel automatic subscription to adof games [Resolved]

 Ca Vikas Garg on Jul 1, 2018
Unnecessary service started without my consent saying service will be renewed after validity expiry. Today, in my cell phone received the following message:-
Adofgames service has been [email protected] for 20 days txn ids [protected], 01 jul 18 01:46. Sevice will be renewed after validity expiry.

Sms for stopping the service was also send by me & the same is stopped but the amount charged will not be credited.

So, i want the service provider to credit the full amount of rs80.0...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — product not delivered by vulcan

 anujtechat on Jul 1, 2018
I ordered a samsung phone from airtel online store, it was not delivered to my address, never got call or emails regarding the same. Also vulcan guy never bothered to call me evver. All i was tracking was the order by link sent to me by airtel. I am highly dissatisfied with the services of airtel as well as their assoiciated services. I am going to boycott airtel forever....
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — incorrect billing and bad support for postpaid mobile service

 Ashu301 on Jul 1, 2018
The fraud network.. Airtel charging me incorrectly. Please requesting every one who are using post paid airtel check your bill properly. These cheaters are making maximum from people. I came across this when i saw roaming usage in my bill. Again i requested to remove all boosters from my number on 16th june, the # cs guy told yes i removed. But till now these packs are activated. I got the bill for both the boosters when i ask, they are telling its flat rental if you use it for one day also you have to pay. So you dumb guys did not remove the booster and again in next cycle i have to pay for this...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — funny zone service is activated again even after deactivation

 Gururaj9 on Jul 1, 2018
I received a message few days back that funny zone is activated again. I did not activate any service anytime. It is not the first time as few days back comedy munch service was activated for rs 5. I did deactivate the service by calling 155223. But the service gets activated automatically.
Seriously disappointed! Please take action and solve my problem. My number [protected]
Screenshot is attached. Check it....
Complaint comments  Read comments Complaint category Mobile Service Providers

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