| Address: Chennai, Tamil Nadu |
I am from Perungudi area, Chennai.
Trusting Airtel, I took 2 mobile connections and Broadband connection from Airtel. I have never been an Airtel fan, but heard good about them and thought I will try it out. Turned out to be one of the worst decisions in my life.
Let us start with Broadband problems. Though the salesman said connection will be given in 2 days, after numerous calls and literally begging for the connection they did the mercy on the 10th day. They seem to have some kind of SLA that binds them to give connection within 10 days. Since "they" had to give the connection on that day, they didn't bother to use the available internal wiring to provide the connection. I agreed for external wiring after they promised me that they will do the internal wiring next day. Those people never turned up after that.
The wiring is of very low standard, and they pulled the cable from 2 blocks away on top of the terrace along with all the electrical and cable TV cables, taking it into my house through a window. I got the connection in June 2009. Today is 10-April-2010.
From the very next week onwards, I am facing frequent disconnections. The internet will drop off every now and then, without any noticeable pattern. The modem link will go down and come back again. After many complaints and many many "technicians" visits, they decided to change the modem. After this it was OK for about a week and the problem started again. Again started calling them, shouting, begging, falling on their feet to spare me the pain.. no result till now. They will take the complaint and agree to "update" us. Apparently, the call center people can only take complaints and update it. Someone else actually works on the complaint. When I want to talk to the Manager, he is busy on other calls. May be all the customers are having "Frequent disconnection" problem :-p
In between one day when the connection seemed somewhat stable, I decided to download a couple of files each around 1 GB. Activated Speed on Demand and started downloading. After about 3-4 hours on 2mbps, the connection was lost and the download was broken. This was a website that detected download manager softwares and blocked them. So had to download directly using IE. I immediately called Airtel and told them the story, again to hear the same lines... we will take the complaint sirrrr... :-p... I asked them "What about the money I lost because of SOD?" .. no answer.. and the bill came including the SOD amount. Very prompt on that.
Coming to the Mobile, the worst problem is when some calls, or even when I call between my numbers, I get to hear that "The number does not exist" message. :)
Network is so congested that during the evening times you can forget making STD calls. When I am in a crowded place like Spencer plaza, I can never be contacted on my Airtel phone. "The number does not exist" message. Another problem is similar to the broadband, the connection shamelessly drops off.
Till today the problems are unresolved.. and I am still waiting like a fool hoping that some miracle will happen and a day will come when I will get value for the money I am paying to Airtel. The worst problem is that there is literally no escalation mechanism. I could only call the customer "care" number. And they are authorised only to take complaints...
Great "Customer Care" :) :)
Aug 14, 2020
Complaint marked as Resolved 
This is manohar from chennai, iam very sad to say that some
executative response are very bad and doesnt know the right informatiion, one
of your executive irresponse iam facing the problem .i wish to change plan from
my current plan, so i choosen fastest Turbo 75 GB-Airtel/tn/fl16 plan and i
given request for plan changes to airtel customer care, on the same day i
seeen turbo 150GB plan so i little bit confused for which plan is suitable for
me . at that time i get cal from rajeswari airtel migration department for
conformation cal, i said give 4days time let u know later about which plan i
need, she said we cant wait for four days automatical ur new plan request will
b canceled, i said ok i wil give again request after choosen plan later, after
chossen my new plan i given request to customer care, he take request, again
i get cal from chadran migration department, he said ur plan wil generate
from jully, bcoz of less days processing we cant change your new plan this
month, he said atleast minimum 5days b4 want to give request for plan changes, i had talked lot of time to customer care but no one said about, minimum
5days need to change plan, even rajeswari spoken me from migration department, she said about we cant wait 4days automatical plan wil b cancel, only she
said like this, she not at informed at that time that 5days required minimum
for plan change, if she say abt this information to me means, i wont ask that
four days time, strictly i wil say for plan change conformation, after spoken
to chndran from migration department only came to know abt 5days required for
plan changes, now i hope u can understand about my situvation, for your
executative irresponse, i want to wait another one month, sir i need that
4mbps plan compulsory this month june 17th on wards,
plese understand my situvation and arrange my new plan offer from this month
17th of june .