Airtel Complaints & Reviews

I am a airtel customer for last 4 years with number +91 [protected] and from the first day it was a corporate connection.

1. Submitted the bill plan change to New corporate plan on 16.11.2009.
2. I got a response on 18.11.2009 that there is some outstanding against the account which needs to be cleared before bill plan change, to which i replied that yes there would be outstanding as the number is in use and under billing now, so would pay amount according to my billing cycle and I have never defaulted on payment.
3. The delayed response for the reply in point 2 was replied on 30.11.2009 stating again the same reason of outstanding payment, to which i have again replied the same that i'll pay the amount as per my billing cycle(I have to extra amount as my billing cycle starts from 26th of every month).
4. Now the airtel reply came at 13.12.2009, that my plan has been changed and would be effective from next billing cycle with apology for delay but no care taken for the amount of previous month i have to pay extra.
5. In January i received the bill with the same old plan, so i wrote the airtel again where they start giving me unreasonable justification with no proper results:
5.1 they told me that they called me on 13th that the request was rejected, they tried calling me etc etc and now they want some documents to be submitted. My question is why documents were required as the connection was corporate from day one and in case they were required why they didn't told me on replying to my first request. Upon that if the request was rejected on 13th dec and if they were not able to reach me why not put a mail or message???
Now no body is solving or looking into same and i am helpless now.

I get customer care call everyday and I tell each and every customer care agent the same reason, i am really sick of these calls and why dont airtel updates there customer care records.

Hope some body reads this and act.

Thanks,
Prashant.

I have bought an Airtel Micromax 200G data card on[protected] for Rs. 1999. I was promised that it will give me a speed of 256Kbps. The best speed that I am getting is 21 Kbps ( that too fluctuating constantly). I went to the shop (airtel outlet at Aditya Mall, indirapuram Ghaziabad) from where I purchased it to my dismay that shop owner was not at all ready to assist me and asked me to make a complaint to nodal officer.

Please help me get either my money back or the service promised.

Regards,
Mohammad Anwar Parvez
Data Card# [protected]
Mobile# [protected]

Sir,

I am an airtel customer and have been using the current sim for the past 1 years. My no is [protected]. I get cricket score messages whenever there is a match. A sum of rs.3 is deducted from my prepaid account everyday.
I am not able to deactivate the same, even airtel live is not getting deactivated.I would like to inform you that, if necessary action isn't taken, i would be left with no option but to change my sim and connection.

Dear sir,
I Mr. Ram Y. Desurkar from Belgaum-Karnataka, India from no 54321 they send a jawa game on my mobile without my permission and deduct 99/-Rs. from my sim. who gave them permission to withdarw any amount from Airtel sim, shall I get refund the amount.
sir u plz note that i m an educated person plz think of those one o[censored]r poor customers, , who are not able to afford and, , , and cant understand msgs then he has to pay widout any reason & unwanted services ...u plz think about those persons, ...thnk u...

Authorised Officer, Airtel India
My mobile No.[protected]-Belgaum-Karnataka,India. I read a message on my handset from No.56362.ur oneday free trial 4 games club is now active u will be charged Rs.99/-month after free trial. & after one day another message send by No.54321,that Thanks for downloading Jawa Game from airtel you have been charged Rs. 99/- these messages sent me at midnight 1.30 AM.& the amount deduct from my sim.
My question is how theese senders know my mobile number. My age 62 years & I dont allow any person to touch my handset also I dont know what r these jawa Games & all.Is there any internal connection of Airtel with these unwanted service providng persons if no then how they deduct amount from Airtel sim without their permission, I make complain to airtel customer service & asked same question but the customer executive said i[censored] talk like this I will disconnect your mobile service. what can I do will you guide me or u will take any action on this matter shall I receive my deduct money.again I receive a phone from airtel No. [protected] that We transfer above amount till 9th of this month. I try to contact on this numer but it is out of service & till today 11-03-10 I cannot receive the amount.??????????????????????????.

I am a Airtel Mobile customer. My number is +91-[protected]

I have not subscribed to any filmybuzz service but 3 weeks ago I got a message from 54321 which states -

Thanks for using filmybuzz subscription service from Airtel. You have been charged Rs. 10. Filmy Buzz and Pics 321 69#

As soon as I recharge my account balance at least a minimum of Rs.5 gets deducted and this is going on since the past 3 weeks. I did complain to customer care people lot of times and they give me numbers on which i could deactivate this service but its not working. Once i was told that it will be deactivated from your side within 4 hrs but it never happened.

I need your help. Please.

I had purchased a data card from Indrapuram Airtel Office but from last one week i am not getting the committed speed and not most of the time not able to find the connection. I took the best plan and almost spent 2000 Rs on data card. When i went to that shop for helpp they behave like it was my fault that i purchased the card. I am unable to cop up with the problem as i already speak to a lot of people and really sad with the bad behavior. We are common people in India who are just getting the notions from the higher people that we are having the right to say....but i am now completely in favor of the fact that we people are made to suffer. I am not a media person who can just raise the finger. Well Mr Mittal is going for a big deal...common Mr.Mittal see the small things u are just going larger by cutting our stomach....I am hoping that consumer forum can really come out and support the people like me and making some hard rules for the companies like Airtel who are just getting larger by sucking the blood of poor.

Dear Sir/Madam,

We brought airtel DTH one and half year back as we used the airtel sims and service was good.But the service from customer care and technical support guys is so poor that we feel to shift to other vendors.From 3(10 MAR 2010) days we are unable to get signal even after paying for complete year subscription.
When we called customer care on 7 MAR 2010 to raise complaint he asked the problem and hanged the call without raising complaint and we had to call next day and repeat everything from beginning.They just say technical problem and will be resolved.Next day one person called when i am in office and said he will come at 1pm that day and i went from office to home taking half day off but nobody came and didnot even pick my call from that day till now.
Every time i call one person he gives me another person's cell number and nobody get back to me with solution.When i was in office the person who called said that for them 9 to 6 is working hours and if you want it to be resolved come home but they dont have respect to others time.
Sorry to say but people working in airtel customer care doesn't have basic knowledge of the product and issues with them and with technical support people customer doesn't have contact and result is problems never get solved.
The same issue we are facing trice in this one & half year.And our account is disabled from 6 months hence we couldn't watch any movies on demand for this we have complained "n" number of times but no use.
Its shame for established company respond this way.We have finally decided to return this box if it is not solved by 11 MAR 2010 and take help from consumer court if required.


Regards,
Seema

I dont know if anyone pays heed to these complaints, yet I am writing on my experience with Airtel Collection agency, Delhi. Dispite the code of conduct etc on the website, Airtel called me up reagring my old number [protected] ( maybe with Cureman collection) and assured me that if I pay INR 10,000, my bill would be settled and i shall get the NOC. I paid through credit card the agreed amount and still they chase me for money. Inspite of the code that only one person will follow on case, different people call at different times and are abusive, loud and brash.
Hope someone at Airtel reads this and takes action. I am still Airtel subscriber but feel vicitmised.

Regarding airtel prepaid services worst network apart from this for existing customer to chane to paisa per second i had to call 1000 times every time supervisor note down complain in vain i am running behind for this for past 2 month at last i got the number of mr anand airtel official then on next day somebody from airtel office call he dont know either english or hindi speaking in telugu telling you are not eligible in getting paisa per second what does it mean when you are dialling clear message for existing customer recharge with rs 27 change to paisa per second it is big fraud airtel people playing with customer i advise all customer not to go with airtel i had tata docomo nice service network nice who ever responsible in airtel take immediate action with the official

Sir,

Over the last quarterly period we have been facing problems with Airtel wherein they are resorting to unfair means to bill us in excess of the actual usage. Secondly they are also not including our other corporate connections taken from them in CUG as promised by them, which is presumably their strategy that by not doing so we will be incurring more bills as maximum calls are within CUG network.
Repeated requests to them have gone unanswered and they do not reply to my e-mail requests and instead call me from various other mobile numbers falsely telling me that they are resolving our said problem. We have over 80 corporate connections with them as on date but there is absolutely no effort from their side to resolve our simple query. You are kindly requested to act as per norms and take action accordingly. Regards. Ajoy Sharma, Authorised Signatory, Green Power International Pvt. Ltd, E-12/A, Sector-63, NOIDA,

dear sir,

kindly request you to do the needful.

I have taken 2 Air-tel numbers which is mention below
[protected]
[protected]
and after using it quit a long i wanted to cancel both my number because i got the vodafone number and on 22september2009 i went to R.T Nagar Air-tel office and placed the request to cancel both the number so the person who was sitting there she has take both number cancellation request and asked me to clear all the payments so at that time only i payed the payment of both the number ending with 3954-amount was 274/- and the another number ending with 3953-amount was 680/- and after that she gave me only one reference number and said both number will be canceled with 2-3days time and the reference no is 28493557 and i came back, after some days time i got the collection call stating that i did not pay my bill for this number [protected] and the amount was some 720 or 750, so at that time only i called up to Airtel help line no and complained about the same that cancel my no as soon as possible and revers my payment so the person who received my call he transfer to his floor supervisor and i explained the same to him so that person took the request to revers the charges and cancel the number and after some days time i got the bill that charges has been reversed and the payment was some 32/- so i was quite relaxed and again after some days time i got the call from Airtel that i have the pill to pay and the amount was 650/- or 680/-, so at that time only i went to Airtel office which is there in NandiDurga road Jaymahal on 29Jan2010 and complaint about the same but they said that they don't take complaint and they asked me to call up to helpline number so i called up from their phone only to helpline and again i explained the same to that person who picked up the call and he said he will take the request to cancel the number as soon as possible and i said please revere my charges and moreover keep my 300/- deposit with you only and that person gave me the reference number for that complaint the reference no is 30686169 and i came back after that now this huge bill has come where in i have throughed that sim long back when i gave the first complaint to cancel both number now today again i spoke to one of the floor manager to look in to the case and i have already explained to him so he told me he will do the needful and still i don't receive any confirmation regarding my issue and cancellation of my phone no.so kindly request you to help me and sir i can not pay this much bill i can not afford to pay because i belongs to poor family kindly request you to do the needful

Thanks & Rgards
Samiuddin

Reference Id:[protected]

Problem: I have hellotunes active on my airtel number [protected]. I have 4 songs in the album, of which I have added 2 songs recently. Out of 4 , 2 songs are ok, and other 2 start with the promotional message, "Press *9 to copy this tune, monthly rental 15/-", I asked customer care to remove this promotional message before the hello tune is played and their reasoning is as follows.

Reason given to customer care representative: The software to do so supports only 2 songs and cannot handle more than that songs in the album.

Details of Customer Care guy:
Ashwini Kumar,
Floor Manager
Delhi- Vasant Kunj Cutstomer Care

I do not think this is really acceptable.

Please take necessary action on it since, value added service should be customized as per customer needs.

Regards,
Manpreet Singh Bhatia
Contact: [protected]

Dear Sir,

I have two Air Tel Postpaid Corporate connection My No-[protected]/32 Name of Tushar Sharma. I have problem in a bill ( [protected] ) . i was call to customer care but no buddy listen my quarry so i was not pay the from January because i have not received the bill n bill detail and i was not clear. That day i want clarification also and pay the bill n I was pay regular bill of my second no. ([protected]) so i was decided I'll wait for any call from air tel then I'll clear about my call detail and then I'll pay all bill. But in February in last week somebody call my no. [protected]. i was in my office his name is Mr.Sameer he was talk me very rudely and i was told him 'sir please don't worry I'll pay the all bill you just send my call detail on my mail id Then he was normal and he was send the bill with call detail on my mail id. and he was call me again he ask me about my problem i was told him 'sir I am not satisfy my call charges and roaming charges he was told me sir you can Settlement on your bill and he was suggest me if you want continue your no. then you have to pay Rs.1350/- or if you want full and final payment then you can pay Rs.1200/-. After that i was decided I'll pay Rs.1350/- and continue the number. He was told me 1more thing he said 'sir your SIM is not working you have to purchase new SIM in Rs.25/- from any Air Tel shop. That time I was agreed with him. After that he was sent Some buddy on 24/02/10 for payment collection From my house i was payed by post dated HDFC cheque (date -27/02/10, amt-1350/-) but that day i don't know about my a/c was blocked by bank for other any security reason then cheque was bounce and i was feel very embracing.

After that 06/03/10 Mr. Sameer was call me by a lad line no.40662042 time-02:36pm he talking me again very rudely and he was abusing me and very clearly i was feeling very very bad he said to me very rudely again Mr....you have to pay cash payment write now......i said Mr.Sameer firstly please talk to me in behave. he was not listing me and he said if you are not pay the bill then I'll raze your call detail and I'll call your relatives and friends and I'll ask them you are not able to pay the mobile bill of Rs.1350/-........

Then he was normal and i said Mr.Sameer Do one thing please send my some buddy on my office (south ext. part -1) and I'll pay in cash Rs.1350/-. He said again Speak loudly and he said Sorry I Cant Send Any buddy for collection...u have to go to shop and pay all amount Rs.1800/- . i said ok I'll pay at Air tel shop after my office...He said no Mr.Sharma you have to pay write now otherwise I'll call on your relatives number and ask them... .And then he was cut it my call after few Minute My friend is call me then he said sum buddy call me from air tel and he is talking about you and he is very abusing.... after that i was call on his ladeline number - 40662042 and told him Mr.Sameer this is not fair you are call my friend number......he said I'll do more calls from your call detail.......I said Mr.Sameer please send some buddy I'll pay your all amount he said ok I'll send some buddy from collection department on your office and pay your amount in cash of Rs.1350/- Recipet No.-1756334 and I'll Send The new SIM tomorrow but that time i have Recorded This Talking In my Cell.
Now I have Pay The Balance Amount Also Because Next Day he told me that you have to pay all balance amount also.. by Card recipt no[protected].

Now I have Attach The Voice Recording Please check the recording and do Something........

Regards
Tushar Sharma
+91-[protected]

Recently I migrated from Airtel Prepaid connection(which I was happily using for 8 years) to postpaid connection - Voice & Data 399 plan. On 3rd March, I suddenly started receiving a flurry of SMS from Airtel Live, thanking me for subscribing for host of beauty, video games, cricket sites which cost me more than Rs 500. I immediately called up customer care and complained and they informed me that they cannot take any action until my bill gets generated on 12th of March. Today, I am not able to make outgoing calls and when I enquired customercare, they are asking me to make partial payment for the non-sense downloads which automatically happened without my knowledge/authorization. For the first time in my life I felt that even Airtel can cheat. I had such a nice impression about this service provider when I was having pre-paid connection for 8 years. One month after migration, I came to know the real face of Airtel. I am planning to disconnect if my concerns are not addressed by Airtel and I am even planning to sue them for the harrasment I have been going through.

i keep getting calls from this number. always blank. at least once a day.

on contacting airtel customer service, i was told i have to go file an FIR. dont think i have time for that.

what can i do about it .


and from today i have started getting calls from[protected]. this time music on the other side.

This is Nilesh Rane. I have recharged with a sms offer of 500sms/day for 1 month for 67 rupees on 25th Feb, 2010. but i am being charged for my sms from 8th March, when its only 13 days completed and i am well within the limit of 500 sms/day. COnstumer care agent says the offer is still active and no money will be deducted and the deducted amount will be refunded. But nothing happening. Please look into the matter ASAP. My cell number is [protected].

I got a Airtel data card yesterday only and got it verified it in one day. However the speed they are providing is pathetic. i never knew that airtel performance has got this much down. I am certainly very upset with the performance it took almost 30 mins for opening gmail and when it got opened i was only able to put in my username and password and after that i kept on waiting it didnt open my emails.

I am Arun Makkar final yr E&EC student for PEC University of Technology ,Chandigarh. For four years I m using the prepaid connection of Airtel. On 3 March , the company blocked my sim and re-issue the sim of same number to different person. Now I have issued new sim from Airtel showroom and want that it shoudn't be re-issued again to another person anywhere in India. I want all my balance which had in the sim before blocking.

Hi,
I am Airtel landline and broadband user at Bangalore with landline number 080-************. You can refer to a complain generated in your system on 8th MARCH 2010 which is mailed to me on my cell as : Service request number 30264874. ( This is repeat to my complain on 5th March)

The point here is planned corporate cheating by Airtel in clever manipulation at consumer bills.

The back ground and case is as described here.
I had subscribed broadband on 925 plan. As per the offer in few years back , I was promised I will get Rs 925 free call per month. For which the charge of Rs 925 is put for the broad band connectivity. If in any month I don’t have any call worth Rs 925 then it is the same call amount will be discounted. I was offered a 3GB free download package per month. Any additional data will be charged extra. In few months from subscription I checked and the plan as promised is getting reflected in billing correctly. THEN I STOPPED CHECKING BILLS RELIGIOUSLY .
After almost a period of more than 2 years I got surprised seeing this month’s bill. The free call is given for only Rs 425. Then there comes a very high manipulative data download rate for which additional amounts are charged. When in shock I called the call center the answer was the scheme offers only Rs 425 free calls ! Then I went on checking some 2 to 3 previous bills where I found the free call discount is Rs 425 against Rs 925 !! When I expressed that the agreement signed is for Rs 925 the call center person took a pause and told they will revert back. The next interesting manipulation came like this : After few days I called today. The call center told this is sorted out !! I enquired how and with whom. They told somebody called and explained my wife and my wife agreed there is no error in bill !! Where as the fact is something different and actually nothing of this sort had happened.
I forced the agent to explain me the same solution as claimed to be explained to my wife. First the call center told they cant re explain it !!!!
With lot of argument the call center person told the Rs 425 is charged because it exceeded the free call quote of Rs 925 !! I don’t need to explain and everybody can understand what is the factual technical error the call center is explaining.

The gist is like this. Airtel intentionally in a systematic way did this cheating after few months of subscription by providing correct bills initially. This need to be sorted out and required criminal case will be initiated by me for cheating by Airtel. I need the cheating amount immediately to be paid back.

Also I request TRAI to take necessary actions against Airtel to ensure all the people who would have cheated by me get back their dues.


Thanks & Regards