Airtel Complaints & Reviews

Hello,

I had an AIRTEL connection and i was using an Iphone.

On 4th March 2010 it was stolen. I have lodged a complaint reference no GDE 190 in the nearest POLICE STATION.

I sent an email to [protected]@airtelindia.com seeking more information regarding the same. But, the reply was not satisfactory.

My queries are-

--- CAN AIRTEL TRACE THE HANDSET VIA IMEI NUMBER ?
--- CAN AIRTEL BLOCK THE HANDSET BY USING THE IMEI NUMBER ?
--- AFTER LODGING A COMPLAINT IN THE POLICE STATION, CAN AIRTEL PROVIDE ME WITH THE INFORMATION OF THE SIM NUMBERS USED AGAINST MY HANDSET IMEI NUMBER SINCE THE DAY IT WAS STOLEN ?
--- LODGING A COMPLAINT AS A GDE, WOULD THIS SERVE THE PURPOSE ?
--- I NEED TO KNOW ALL THE LEGAL OPTIONS ISSUED BY AIRTEL FOR GENERAL PUBLIC IN CASE OF THEFT OF MOBILES. IT WOULD BE BETTER IF A DOCUMENT ISSUED BY AIRTEL CAN BE PROVIDED.

LOOKING FORWARD FOR A TO THE POINT RESPONSE.

Regards
Bhuvnesh

Sir

We asked airtel to give a land line cum broadband connection and i told my requirement that few months or days , i will be using the line the remaining days i want them to put me either in safe custody or minimum plan when i am not using . They agreed and installed and i gave lot of notice via customer care ,emails to put me either in safe custody or minimum plan or else terminate my line since a particular date. They or not doing anything and continuing to send me bills even though we are not at home.

Give me a solution

Mrs Subhashini Madhavan

Airtel Broadband not working
I am being harrassed by Bharti Airtel Telecom as my connection is not working from a week. I have complained for several no. of times to the call centre, local office, employees but to no avail which has led to my monetry loss as i am daily online trader, Also they have changed the address of the connection on their own. Some of the request numbers given by their executives are 30087536,30134030,29976098,[protected],[protected]. Also now they say that your internet id has been terminated and are unable to give any valid reason for that. Kindly look in to the matter and do the needful,

Regards,
Nishant Loomba
[protected]

My airtel prepaid mobile number is[protected] and am receiving news msgs from 55381 and could you please tell me how to unsubscribe. I did'nt subscribed it, the messages are received daily and today i got a new message stating that "NNEWS sms service would be renewed in 1 day. You will be charged Rs 1/d towards the renewal". I don't want any news messages, please tell me how to unsubscribe to get rid of this situation.

TO WHOM IT MAY CONCERN

i got a recharge done on my airtel prepaid connection for Rs.80. This recharge gives the offer that for 1 month the customer will be given 500 free sms daily. I got the recharge done on 25th Feb,2010 and got the service then. But the following day i was again being charged normal rates per sms. This was not to have happened.
I lodged a complaint in the Airtel customer care and they said that my problem will be solved within 2nd March,2010 by 1.30pm. My problem was not solved by then and I called up again. I was then given the date of 4th March 2010. But my problem was not solved then too. I called up the customer care again and asked. They said that my problem will be resolved by today,i.e. 5th March,2010. But my problem is yet not solved and now i am not even being allowed connection to the customer care. I want my problem resolved ASAP.

Since everyone is aware of the fact that on the order of security minister, the prepaid service has been stopped in jammu & Kashmir till proper verification. So i also submitted my documents for the re-verification of my airtel no. [protected]. Now its almost 3 months that i had submitted my documents but i don't get any respond from the company neither the no. is restored nor the documents are being sent back. i want u to take strict action on this matter. FOR ANY OTHER INFORMATION U CAN CALL ME ON MY OTHER NO. [protected], [protected].

This mail is in regards to the Grievances which I have against your Sales Team.
Rajesh Singh incharge, he had promised me the Internet Connection in the X-Mas offer ..


on the Name of Anshuman Sharotri (my younger brother)
Bill No :[protected]

He requested me to pay 2,300 Rupees in Advance for 4 months rent.... for Internet
and as well as Wifi Connectivity..

Then he consulted with the seniors and they told us to pay another 600 Rs ..
which I paid ..

but we were not given any wifi connection in regards to that they gave us a DSL modem . and have taken 1000 Rs a s security deposit which they said would be adjusted in the 6 months bill.

Hi,

I got the Airtel Prepaid SMS Pack (of Rs. 88, saying Unlimited STD and Local SMS 700/day for 30 days).

I recharged my cell with the Rs. 88 on 2nd March, 2010, TransID[protected]. Recharge was successful. And it was working fine. But from 4th March evening, I am getting separately charged for my SMSs, I have been charged Re. 1 per SMS.

Please look into this matter ASAP. And also, I will request you to please revert back the extra money charged to me

AIRTEL BROADBAND HAS CHARGED FOR AN AMOUNT OF RS1000/- FOR A INTERNET CONNECTION INITIALLY COMMITIED TO INSTALL IN 2 DAYS WHICH GOT EXTENDED TO 4 DAYS WHEN THE PAYMENT WAS DONE. ON THE 4TH DAY ON INQUIRY WITH THE CALL CENTRE IT WAS INFORMED THAT THE AREA I AM RESIDING THERE IS NO CONNECTION AVAILABLE AND NO CONNECTION CAN NOT BE PROVIDED.
NEXT DAY THE SALES AGENCY (MOON KIRAN) WAS CONTACTED FOR DETAILS THERE WAS NO INFORMATION OR A REVERT FROM THEM THE SAME WAS ESCALATED TO THE CUSTOMER CARE NODAL OFFICER WHO SAID THAT HE CANNOT GET A CONNECTION AS THE CAPACITY FOR THAT AREA IS CROSSED AND YOU WILL HAVE TO WAIT FOR 15-20 DAYS.
I MENTIONED TO HIM THAT I AM NOT INTERESTED IN A CONNECTION AS I WOULD NOT LIKE TO WAIT FOR SO LONG PLEASE REFUND MY MONEY. TO WHICH I AM INFORMED THAT IT WILL TAKE ANOTHER 15 DAYS TIME TO PROCESS THE REFUND. SO BASICALLY I AM STUCK EITHER WAYS. I ESCALATED THE SAME TO THE APELLATE OFFICER WHICH INTURN HELPING ME IS DICTATING TERMS AND ARGUING.
DETAILS OF CONNECTION: CH1005236, Ms. Brinda & DS PREM from MOON KIRAN (FSO CODE:DS2108014 MOBILE NO.[protected]/[protected])
NODAL OFFICER: SANTOSH, APELLATE OFFICER: ARVIND. AIRTEL COMPLAINT NO.30065982.

I am having constant speed problems using Airtel's Micromax datacard for internet. I've been complaining for this issue for the past five months and I've been given run around from the Customer Care and Technical Department for datacard. I've tried to call their Nodal Officers to complain, but nobody picks up the call, even the Airtel relationship center guys told me that they don't even pick their calls. I've also asked to activate outgoing call facility on my no, but its not done. Every single time I've been told that an engineer will call you back within next 48 hrs, but I am still waiting for that call. My Airtel Datacard No. is [protected].

My name is Mohamed Haneef and I own the Airtel Mobile number [protected]. I recently (about a month back) converted my Post Paid connection to Prepaid. From then on, I notice that my mobile currency is getting deducted automatically. Initially I thought it was due to the internet connections like Airtel Live and Mobile Office and then later I disabled all the internet related services. Yesterday I called the customer care and reported this problem. They created a complaint (Complaint number:[protected] and told me that it will be resolved by 8th March 2010. Since the mobile currency is getting deducted automatically, even when I recharge in few hours, the mobile balance is going down to 0.18 paise. Because of this I am not able to make any outgoing call. (For example, I recharged my mobile to Rs.150/- yesterday at about 7pm and by 10:30pm my mobile balance went down to 0.18 paise out of which I just made 1 STD call which cost Rs.2/-). So far in the last one month, I have lost about Rs.530/-. Yesterday when I called customer care I had a balance of Rs.38/- after the call when I checked the balance it has gone down to 0.18 paise.
When I reported this issue to the customer care and spoke to customer care representative Raghu and supervisor Mohammed Nadeem they did not care about this issue they have taken it so lightly. Taking 5 days to resolve the priority 1 problem is really not acceptable. Since I not able to make any outgoing calls, I request you kindly take necessary action and resolve my issue as soon as possible and return back the lost currency.

I am the Airtel customer for the Broadband for past one year.
From last month I have noted a high raise in the bill which was told that I am downloading at the specific band width which was allowed on call or request. However I did not recall any such incidents that I have requested for any such bandwidth. Since I was travelling I did not have much time to clarify that and I paid and left.
I had also requested to downgrade my plan and opted for the 499 plan as exams were approaching and usage of computer is going to be limited.
However I was shocked to see another enormous bill amounting to 1953. I can promise that we were not in station for many days and the modem was switched off (so there are no possibility of other using through the WIFI), now after we came back even surfing is very minimal as exams are approaching for my daughter.
I have lodged a complaint with the Interaction Id #[protected] and my compliant #30113970.
There is no details provided , like the IP address that the downlaod thats happening , when asked the relevant details are not provided.
I am very sure about the amount of hours usage and downloads that I have done.
I seek justifications in this regard
Anita

I have been trying to get Airtel Blackberry plan (Tried both Personl Mail Plan and Blackberry Internet Service plan) activated. I keep getting the response "Your request for activation of RS 899/299 plan cannot be processed at the time. Please try again later." I have called up the customer care and registered a gazillion complaints about this and every single time they keep giving the response "our server is down at the moment and please try later" . Get the god damn server fixed guys its been almost two weeks I am getting the same response from you guys...

If we had number portability I would have already switched to some other service provider...Very poor and unprofessional service and approach from Airtel even after repeated complaints.

I have a airtel mobile connection with mobile number[protected] with lifetime validity more than used 5 years.After topup Rs.110.00 on 25/02/10, from 27/02/10 error message showing sim card registration failed. Several request submitted to customer care/airtel.in and nodal officer/mp-chhattisgarh.But no reply till now. Please help to re-activate my mobile connection.
RamKrishna Bhattacharya
1262/2,North-East Colony.
P.O.-Bilaspur R.S.
Dist-Bilaspur, Chhattisgarh.
PIN-495004. India.

Dear Team

It is very sad to write this complain. I have recharged my mobile([protected]) by RS 1947 in august or sep in which scheme i used to get 100 sms and 100 local Airtel min every month till one year but every month i have to logged a complain regarding same and after that only i used to get these benefit but now u have made customer care no. chargeable. So for ur default y should i suffer loss.
Request u kindly credit the same in my no.[protected]

I am very upset with ur services and plz tell me the procedure to close ur no.

sir/madam

my self nitish aanand i apply for home phone connection 4 month before to airtel office. neither i get connection nor my money refund till now.
plz solve my problem.

SIR,
I AM HAVING AIRTEL PREPAID CONNECTION , CELL NO.[protected] OPTED ONE PAISE/SEC PLAN, RECENTLY FOR THE LAST 5 MONTHS EVERY DAY ONE RUPEE IS RECOVERED UNAUTHORIESEDLY FROM MY BALANCE, EVENTHOUGH IN NIL BALANCE POSITION ALSO ONE RUPEE RECOVERED BY SHOWING MINUS BALANCE, PRESENTLY MY BALANCE MINUS -15.00 , SO I DEMANDING WITHOUT MY REQUEST/PERMISSION WHY RECOVERED, SO PLEASE REFUND WHAT EVER RECOVERED AMOUNT FROM MY BALANCE FOR THE LAST 5 MOHTHS , NOW I AM UNABLE TO RECHARE AND MAKE CALL FROM THIS NUMBER WHY BECAUSE I HAVE TO BARE ALL THE MINUS BALANCE AND AGAIN ONE RUPEE RECOVRY WILL RESUME, PLEASE TREAT THIS AS SERIOUS COMPLAINT, I AM PREPARING TO GO LEGAL ACTION UNDER HUMANRIGHTS , AND THIS IS A MORE THAN MENTAL TOURCHER, SIR,
PLEASE INSTRUCT THE CONCERND FOR ILLEGAL RECOVERY.PLEASE TAKE IMMEDIAT ACTION IN THIS REGARD AND REFUND MY PRE PAID BALANCE

I had taken SIM card from AirTel which was made life time. Since there was network problem I had to frequently give the complaint but no improvement. Then I took another SIM card from Air Tel which was having the same problem so I returned ( disconnected ) the new sim card for which I had paid Rs. 500 as a deposit which I have not yet received. On my old SIM card account Rs. 53 were balance. Due to network problem I had siwtched it off. Once I checked its connection & found working & showed the balance in my credit. But next day the service was disconnected. I want my old sim card to be operated & Rs. 500 to be refunded by the company for my new sim card which was surrendered

Dear Sir,

For last 3 yrs, Airtel has been charging me excess amount for my landline/broadband bill. There is no documented proof of the bill plan which is being applied to my bills and the bill plan is full of errors. When I contacted Airtel, they too do not have exact detail of bill plan applied on my landline. Earlier they told me some different bill rate but later, Airtel told me a totally different bill plan.

Following is the summary of emails exchanged with Airtel :

Dear Ms. Sheetal,

I am eagerly awaiting a resolution of below mentioned case.

You wrote me on 22nd Feb that you will get in touch with me very soon.
However, till now, no one has get in touch with me. Mr. Amit Shukla called me on 17th Feb and I was surprised that he did not go through the complete problem before calling me.

I also asked for a written proof that the below mentioned erroneous bill plan has been shared with me for my concurrence .. Till date, there is no response from your side.

It is becoming very clear to me that :

A) You are not interested in resolving this problem
B) There is no documented proof of such erroneous bill plan
C) You have been charging me extra, without my knowledge for last 3.5 years.

I am very frustrated and disappointed with such pathetic quality of service offered by AirTel. It seems to me that there is no other option but to proceed to law so that proper action can be taken against AirTel.


Regards,


-----Original Message-----
From: wecare.[protected]@airtel.in [mailto:wecare.[protected]@airtel.in]
Sent: Monday, February 22, 2010 9:29 AM
Subject: Re: RE: RE: RE: SERIOUS ISSUE : Account number[protected] URGENT

Dear Mr. Gupta,

Reference to your email dated 16th February 2010.

With regards your email , we would like to inform you that we have escalated the issue regarding the pulse charges.

Once we will get the resolution on the below mentioned case, we will get in touch with you very soon.

Kindly quote Service interaction number : 29783134 in any future communication about this request.

For any further assistance please feel free to call our Call Center number
121 /44444121 which is accessible 24 hours or email us at
wecare.[protected]@airtel.in

Assuring you the best of our services at all times.

Regards,
Sheetal Dalvi.
Customer Care Officer.
Airtel Telemedia Services


>>>>>>>>>>>>>>>>>>>>...⇄
Dear Ms. Sheetal,

I don't agree with your explanation. It is full of contradictions.

This is the first time, I am told that there is a different pulse rate. In fact, in your previous mail too, it was not mentioned. WHY ?

I now firmly believe that you are cooking-up some billing scheme just to justify erroneous billing charged on me.

It is also surprising to see that for you are charging high for intra-circle than STD. I have a local mobile number - [protected] for which you are charging at the rate of Rs. 1.20 per min... Not Rs. 1.00 ... Pls see enclosed screen shot of billing charged on me.

It seems that I must approach to someone who can take decisive action against such irregularies. I shall wait another 24 hrs to listen a satisfactory reply before making my next move.


Regards,



-----Original Message-----
From: wecare.[protected]@airtel.in [mailto:wecare.[protected]@airtel.in]
Sent: Monday, February 15, 2010 7:24 PM
Subject: Re: RE: RE: SERIOUS ISSUE : Account number[protected] URGENT

Dear Mr. Gupta,

Reference to your email dated 15th February 2010.

With regards your email , we would like to inform you that the call charges in the current plan is as follows :

Local Fixed Line to Fixed Line : 180 Sec for Rs 1 Fixed Line to Mobile :
45 Sec for Rs 1 Intra Circle : 60 Sec for Rs 1 STD ( Inter circle ) 30 sec for Rs 1/-

Hence in the bill for inter circle number : [protected] for 58 sec the pulse is showing 2 as 1 pulse is for 30 seconds for inter circel std call & the others.

Kindly quote Service interaction number : [protected] in any future communication about this request.

Further we would like to inform you that you will receive a call back within
24 hours from our concern person.

For any further assistance please feel free to call our Call Center number
121 /44444121 which is accessible 24 hours or email us at
wecare.[protected]@airtel.in

Assuring you the best of our services at all times.

Regards,
Sheetal Dalvi.
Customer Care Officer.
Airtel Telemedia Services

>>>>>>>>>>>>>>>>>>>>...⇄
Dear Sheetal,

From your mail, it is very clear that Airtel is purposely charging me extra.

Last week, I called 121 to enquire the detail about my plan. To my surprise and shock, I was told that the there is no details in your system of the plan being applied to my landline bill. Unbelievable !

Above is further clear to me from your email that you have been charging erroneously and in excess from me. Let me show you how :

As per your mail, call charges are Rs. 1.

However, if you see my latest bill for the month of Jan, 2010, I see following entries :

Date Call to Duration
Pulse Amount
------- ------- -------- -----
------
05-Jan [protected] 116 3
3.60
13-Jan [protected] 58 2
2.40
30-Dec [protected] 223 5
6.00

Can someone justify why I have been charged :
a) Rs. 1.20 per pulse, against the Rs 1.0, as confirmed in your email, below.
b) Why there are 2 pulses in 58 secs and 3 pulses in 116 secs ? And, 5 pulses in 223 secs ?

Perhaps, it is right time that you should connect me to someone senior in your customer service dept.. I am very worried about such unreasonable and illegal charges being applied in my landline bill for last 3.5 yrs.

Enclosed is a part of my landline bill for Jan, 2010.

Regards,


-----Original Message-----
From: wecare.[protected]@airtel.in [mailto:wecare.[protected]@airtel.in]
Sent: Saturday, February 13, 2010 10:31 AM
Subject: Re: RE: SERIOUS ISSUE : Account number[protected]

Dear Mr. Gupta,

Reference to your email dated 9th February 2010.

With regards your email related to the tariff plan, as per telephone communication we would like to inform you that all the new plans are regularly getting updated in our website www.airtel.in & to migrate the plan we need written communication from the subscriber,unless & until we received the same from your end we can not do any modification towards the account.

Also herewith provided the details of your current plan :

Monthly Rental : Rs 900/-
DSL usage : Unlimited
Calls rate is Rs 1/-

For your reference, herewith attached the current plan details available with us , if you wish to migrate the plan , we would request to acknowledge the email for further process.


Please accept our sincere apologies for any inconvenience you might have experienced.

Kindly quote Service interaction number :[protected] in any future communication about this request.

For any further assistance please feel free to call our Call Center number
121 /44444121 which is accessible 24 hours or email us at
wecare.[protected]@airtel.in

Assuring you the best of our services at all times.

Regards,
Sheetal Dalvi.
Customer Care Officer.
Airtel Telemedia Services

>>>>>>>>>>>>>>>>>>>>...⇄
Dear concerned person,

I am a customer of Airtel for last 3.5 year.

For last so many years, I am being charged heavily while there are many cheaper plans offered by Airtel, for same bandwidth/facilities. I have never been informed by Airtel to switch to a cheaper plan. Is this the way to treat your old customers ?

Also, I am being charges Rs. 1.20 per call (60 min) ... in which world such kind of charges are applied ? Is this ethical from your side to keep charging me at old rate while you are offering the new cheaper rates to your new customers ?

What did I gain by being a loyal customer to Airtel ?

Today, when I called 121, I was told that there is a plan "Browser 699 -
384 kbps unlimited" which is much better than my OLD plan and it costs less ? Why was I not informed about this plan ? How are you going to compensate the loss that I have incurred in last so many years ?

I am very disappointed... perhaps I should have switched to Reliance or DoCoMo.

My details are as follows :
Account No : 12295663

Regards,

Hello

here i am using broadband service of Airtel/Tata since last almost 18 months.
i have unlimited plans for downloading and uploading at the speed 1024 KBPS.

suddenly last month both the company has send us the letter that they have chnage the plan
and unlimited plan has change to limited plan . according to the plan new download limit
is 150/90 GBS. after that download and upload speed will be reduce by Half.

now my concern is how any company can do this.
Can you please help my by looking in this.