Airtel Complaints & Reviews

PLS DO NOT GO FOR AIRTEL BROAD CONNECTION-POOR POOR RESPONSE FROM EXCECUTIVES

This is sincere request to everyone across not go for AIRTEL BROAD BAND connection , i will share my experince here, the excecutive so callled Khande Rao-[protected] (one more person Ramesh-[protected] )was calling alteast 5 times a before the cheque was given, after he took the cheque from us , he is absconding!!!!no response from him..he had told that it will get connected within 3 days, untill we called them to know what is happing he never called and gave the status...so what is the neccessity of calling them as Airtel Excecutive!!!!
When we finally called Customer service of airtel they informed that due to technical reasons they are able give connections!!!!
what is the idea behind, they are just wanted money not the customers satisfaction
Both the excetutive will not pick up the calls when evere we call them,afetr rining for 10time they pickup the call to tell the story...If we call Khande Rao he will insist us to call Ramesh ...this was happing every day...
Now AIRTEL t want to return my cheque AFETR 15DAY, will they interest for that/????
How can they take money from us like this?
HOW CAN AIRTEL WOULD HAVE LIKE THESE POOR EXCECUTIVES

hi i am pravin patil, i have lost my airtel sim card, kindly block the number.

thank you.

pravin patil
[protected] /104/ 103

Dear Sir/Madam
First of all I am feeling very shame full after using airtel digital TV. Lots of time I face problems. And this time I feel, I should definitely go to consumer forum and press release.
I am Amit Swarnkar, my customer id is[protected] and my registered mobile number is [protected]. I recharged my digital TV account with 200 Rs on 30’th nov and till now I am not able to see TV. I.e. my services is not active I am getting error code 6
I called a several times on customer care to solve my problem but they people gives only the assurance and says switch on your digital TV for 45 minute, from last 14 days I calls on daily basis and I am doing same, customer care executive makes me fool.
I want, my services should be start as soon as possible and I want my money refund on my account which you are deducting on prodata basis from 1’st dec to till now.
I am not at all satisfied with airtel services.
Thanks & Regards
Amit Swarnkar([protected])

My Airtel Digital Tv services are disconnected even after recharging the account ([protected]) with Rs. 400/-. Since 3 weeks the services are not yet resumed and when I called customer care, The executive, Mr. Irfan talk for some time and passed the call to his floor supervisor Mr. Himanshu Dube, said my services will be renewed with in 8 hours. For further queries or complaints he assured that, I can call him directly by his name, but when I call customer care again, I am unable to contact the person. Please do the needful.

Dear Sir / Madam,
Reference : Airtel Post paid Connection : [protected] (Haldia) West Bengal,
Complaint :
For call cross connection (both way)
For call connection & silent after getting connected (both way)
I have made complain regarding above issues and I am having above problem last one year. I have changed mobile SIM also six months ago, still situation is same and I am being charged for your poor services.

What more to say you in a situation that caused an additional pain to me. I am not here to explain the foul game shown by Airtel. I took Airtel Postpaid connection just in a thought of receiving a better service and response from it, but it was my wrong perception because I have suffered a lot.I dont know how Airtel miserably failed to address the issue, which was brought to your notice time to time.


Regards,
Ritesh Kumar
+91-[protected]

A complaint was lodged with Airtel DTH, with the nodal officer in loop on the 27th of November 2009. This issue still remains open till date (14th December 2009).
Copying the mail I sent to Customer Care Airtel DTH, in this regard:

This is with reference to the mail I sent to the Customer care, Airtel DTH. I sent this mail on 27th November and am pasting below the contents of the same for your reference.

The original mail:

<<Hi,

I am a new Airtel DTH customer, My customer ID is: [protected]. I got my connection yesterday (26th November). The package that I had opted for was South super value, along with the package I opted for three specific top ups and one of the top ups I selected was: "English News Plus Aug-09(Upfront NRC Rs. 38.61) NRC "

This order was made at 1300 hours yesterday. I am assuming that NDTV 24x7 is part of the aforementioned package (I found this detail with the top up details and I confirmed it with two of your Customer service representatives), but I am sorry to state that till now I do not find the channel functional. Even a few calls to the helpline did not sort out the issue, all the representatives burrowed time from me (saying that it will be functional in 45 minutes). I got the other two top ups working fine from 1330 hours itself though.

This sort of service is least expected, if you are not in a position to get this issue resolved please let me know the escalation matrix present and I would take the matter up to the required authorities.

Do let me know you are looking for any other information from me, which is causing the delay in getting the issue resolved.>>

The follow up mail as escalation.

<<I had a service request number associated with the problem, that was 1544403. Later on I got a mail stating that the service request has been closed, (as the issue has been resolved). Though an acknowledgment from the Customer (in this case me) was never sent about the issue being resolved. I am facing the very same problem since 26th November.

The thing that worries me is the incompetence on display by both the Customer service agents as well as the technical team to IDENTIFY the problem and its cause at the first place. Time and again I have been instructed to follow same set of action (switch of STB and TV and then put it on) and time and again I have been given commitments of issue getting resolved in 45 mins or 1 hour. I even had a representative (one Mr Muneer, who claims to be a support engineer from Airtel) who visited my place to take stock of the situation. Based on his findings it is purely a Customer care problem and not a technical issue and he cannot do anything about it. The Customer care department fails to own up the problem and furthermore they take courage is closing off the issue without even bothering to know anything from the Customer.

The Customer Care executives with whom I have talked all this while, have failed to get me connected to any higher authorities. For me this is not a case of losing out some money or not been able to watch channels of my liking. Rather it is the awareness about the pathetic state of Customer Service provided. I am wondering how you could solve a problem without IDENTIFYING the problem at the first place, the representatives with whom I have interacted have failed miserably to identify why the problem is happening at the first place.

Since 26th it has been 6 days and nothing has changed actually in terms of the problem I am facing. All the interactions I have had has failed to give me any confidence of the issue getting resolved either. I have been an Airtel Customer since last 6 years (with post paid mobile) and also Broadband (last 1 year). Never did I face such a team of incompetent representatives. Rather than owning the issue, people are more interested in putting it over to some other team/department. Online technical guys complain about something wrong with the signal, the technical service engineers claim it to be completely Customer care issue (issue with the way the top-up was ordered) and the Customer care people have still not figured out where to pass the ball on to. Subsequently, you have one very dissatisfied and dejected Customer.

Just thought it would be worthwhile to keep you informed.>>

Mail from the nodal officer, Airtel DTH, dated November 30 2009:

<<Dear Mr. Dominic


Thank you for writing to Airtel digital TV.

This is with reference to your e-mail regarding unable to view the channel issue of Airtel Digital TV.

Please accept our apologies for the inconvenience faced by you.

We would like to inform you that, your complaint has been registered and the reference number for the same is 1553115 and the concerned department is currently working on the resolution of the same. We shall revert to you within 5 working days.


Your Nodal Complaint No. 32308571

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.


Assuring you the best of our services,

Regards

Nodal Officer
Airtel digital TV >>

I would be more than happy to provide any further details from my end for this case. I feel that the Customer has been taken for a ride and there is no responsibility shown or owned by Airtel DTH in this regard.

Thanks,
Jolly Dominic

Airtel is sending false SMes from 54321 stating that "Thanks for downloading ...." and "You have been charged Rs. ...". In November month i got these SMSs and complaint to customer care, they said now we can't do anything, please wait for bill generation. In Bill also i was charged around Rs. 400 for such SMSes.
Then i complaint again, they said they will investigate and after investigating again they said these download were from your mobile only. Even though my mobile is used single handedly by me, there was no such download was made.
[Req Nos[protected],[protected]]
Now, in december again i started getting these SMSes. I am waiting for universal no scheme to come back so that i can switch from fake Airtel. Even though i am customer from 5 years they dont listen.

I have a preapaid airtel mobile connection bearing number [protected] which was barred by the mobile service provider (airtel). Even after paying recharge for activation amount of Rs.29/- and talktime of Rs.222/- vide transaction ID numbers: [protected] & [protected] on 13th December, 2009 I am still getting the voice mail that my connection is barred.
Kindly activiate my connection.

I put top up(Serial No:[protected],14 digit code [protected]) on 12 Dec 2009 evening on my card no [protected] ( LIFE TIME SCHEME PREPAID CARD purchased in June 2007 ) and my validity got WRONGLY MIGRATED from 31 JUNE 2021 to FEB 2011.

It has been 3 years IT WAS SHOWING JUNE 2021.

The customer care excs. told me that it will be fixed in 24 hrs.But still it is showing the WRONG VALIDITY.

They are NOT PICKING THE PHONE when I am trying to contact them thru 121(toll free no).They are putting me on recording WHICH ASK TO SEND SMS.

I talked SUNDAY EVENING to SOMAN and his senior AJAY MENDE who misleaded me giving wrong comitment that it will be fixed in 4 hrs.

This migration is AGAINST THE LAW and the SCHEME they had offered to their CUSTOMERS.

TOP DOES NOT AFFECT VALIDITY.So, I want my VALIDITYshould be RESTORED to JUNE 2021.

WHY A CUSTOMER SUBJECTED TO HARASSMENT IF TRY TO TOPUP THE CARD.

I request the company to look into the matter or else the matter will be forwarded to the TRAI for necessary action

Address of company:Bharti Airtel Ltd,Vega Center,A-Building,FP-401,Survey No. 710,Shankar Seth Road,Swargate,Pune-411 037


regds

Ritesh
[protected]

Dear Sir/ Madam,

I am Airtel Postpaid Customer having Mobile Number: [protected] and IMEI number of Handset Motorola V8 is [protected]. Since 12 December 2009 Evening handset is showing "Unregistered SIM" message and no network is available. After Primary Check found that problem persists due to IMEI number validation. So, i want to know the way to register SIM and access Airtel Services on said Handset.

Regards
Chirag

hi,
I have put rc95 plan in Airtel prepaid connection in easy recharge and it is for internet pack in which they have announced the timing like morning 8:01 am-11:59 pm usage is 100 MB and night 12:00 - 08:00 am usage is 2 GB.when i was used after 12 also they have been charging the amount till now the airtel have been taken more than 200 rs and i had called many times to the customer care but they said tat they will credit the amount since it has been two months over they didn't pay any single paise for wrongly taken amount.so pls taken this as complaint.

Thankyou
M.B.Rajan.

My complain is this as per airtel customer care airtel engineer visit to my home and attend my complain 3.12.2009 solve my problem. But as per customer very very advance service by airtel company Not a any engineer visit to my home and not solve my any problem but airtel company is deduct 100Rs. in my account. If the any query to airtel toll free customer care sir this write deduction this is my company rule. I am customer this my openium world biggest fraud company.
My airtel Customer ID[protected]
My name is Santosh Kumar Singh
Address-B-69, Brij Enclave Cony, Sunderpur
Varanasi-221005(Uttar Pradesh)
Mobile-[protected]
[protected]@rediffmail.com

sir / madam ,
தமிழ்நாடு 121 வாடிக்கையாளர் சேவைமையம் மற்றும் ஏர்டெல் ப்ரீபெய்டு சேவை இந்தியாவின் மிக மிக தரம் குறைந்த சேவையாக உள்ளது


ஈரோடு
13/12/2009
ஐயா,

நான் கடந்த பல வருடங்களாக ஏர்டெல் ப்ரீபெய்டு
செல்போன் எண் [protected] உபயோகப்படுத்தி வருகிறேன்.
கடத்த அக்டோபர் மாதம் GPRS-75,GPRS-250 (1 GB free usage) என்ற

புதிய சேவை குறுந்தகவல் வந்த சில வாடிக்கையாளர்களுக்கு மட்டும்
என்று வாடிக்கையாளர் சேவை மைய அதிகாரிகள் 12 முறை,
சுமார் 20 நாட்களாக கூறிவந்தார்கள்.என்னிடம் 2 எர்டெல் ப்ரீபெய்டு
இனைப்புகள் உள்ளது.[protected],[protected] என்ற இரு இனைப்புகள்
உள்ளது.அதில் [protected] என்ற எண்ணுக்கு மட்டும் அந்த
சேவை குறுந்தகவல் வந்தது.அந்த சமயம் தங்களின் பார்வைக்கு
மின்னஞ்சல் மூலம் புகார் அளித்திருந்தேன்.ஆனால் அந்த புகார் மூன்று மாத்ங்கள் ஆகியும் நிவர்த்திசெய்யப்படவில்லை.அந�...⇄ புகாருக்கு தாங்கள் அளித்த விளக்கம் திருப்திகரமாக இல்லை.

மேலும் அதன் விபரங்கள் கீழே இனைத்துள்ளேன்.
இந்தநிலையில்ன் மேலும் ஒரு புகார் ஒன்று 01/12/2009 அன்று
கொடுத்திருந்தேன்.

1. JOKE என்ற SMS ஒன்று 06/12/2009 அன்று மாலை 01:06:16 மணி அளவில்
தமது செல்போனில் ஒரு குறுந்தகவல் ஒன்று வந்தது.அதற்காக
எனது கணக்கில் இருந்து ரூபாய் 1 எடுக்கப்பட்டதை பார்த்ததேன்.
உடனே 121 எண்ணுக்கு தொடர்புகொண்டு சேவை மைய
அதிகாரியிடம் புகார் ஒன்றை தெறிவித்தேன்.நான் தேர்ந்தெடுக்கப்படாத‌
சேவை ஒன்று தற்போது நடப்பில் உள்ளதகவும், இந்த சேவை
கடந்த செப்டம்பர் மாதத்திலிருந்து நடப்பில் உள்ளதகவும்,
அத்ற்காக எனது கணக்கிலிருந்து பணம் எடுக்கப்பட்டதாகவும் செய்தியை
கூறினார். இந்த செல்போன் இனைப்பு என்னுடய தனிப்பட்ட
உபயோகத்திற்காக பயன்படுத்தி வருகிறேன்.ஆனால் நான் இந்த (ஜோக் 54542)
என்ற சேவையை புதுப்பிக்கப்பட்டுள்ளது.

ஆகவே தவறான காரணத்திகாக என் கணக்கிலிருந்து எடுக்கப்பட்ட‌
பணத்தை திரும்பதருமாறு புகார் அளித்திருந்தேன்.
இந்த நிலையில் அக்டோபர் மாதம் (20.10.2009) DO NOT DISTRUPஎன்ற சேவையை
நடப்பில் கொண்டுவர 121 சேவை மைய அதிகாரியிடம் புகார் கொடுத்திருந்தேன்.
இந்த சேவை (45 நாட்களுக்குள்) டிசம்பர் மாதம் 06.12.2009 நடப்பிற்கு வரும்
என்று உறுதியளித்தார்.
( [protected] time & date 06-12-09 ==4.44 p.m)
அதன் பிறகு டிசம்பர் 6.12.2009 தேதிக்கு மேல் சலுகைகள்,மற்றும்
வியபாரநேக்கமுடைய அழைப்புகளோ,குறுதகவல்களோ உறுதியாக வராது
என்றும் அப்படியே 06.12.2009 வந்தால் நுகர்வோர் குறைதீர்க்கும் நீதிமன்றத்தில்
வ‌ழ‌க்கு தொட‌ர‌லாம் என்றும் கூறினார்.

மேலும் டிச‌ம்ப‌ர் 08/12/2009 அன்று • AT-Alerts 08-12-09== 05-11-08 p.m
Cricket pack you will be renewed for India V sri lanka ODIseries
&wil be charged rs 3/match day to stop dial * 321*977# (tollfree).
இந்த‌ நேர‌த்திற்கு இது போன்ற‌ குறுந்த‌க‌வ‌ல் வ‌ந்த‌து. இது ப‌ற்றி
121 சேவை மைய‌ அதிகாரியை புகார் செய்ய தொட‌ர்பு கொண்ட‌போது
த‌ங்க‌ளுக்கு மேலும் இர‌ண்டு வித‌மான‌ சேவைகள் நவம்பர் மாதம் முதல்
ந‌ட‌ப்பில் உள்ள‌தாக மேலும் அதிச்சியான‌ த‌க‌வ‌லை தெறிவித்தார்.

(helth tips,criket pack) இது போன்ற‌ சேவைக‌ளுக்காக‌ தின‌மும் என் கணக்கில் இருந்து
ப‌ண‌ம் எடுக்க‌ப்ப‌ட்ட‌து (வாடிக்கையாளர்களுக்கு தெரியாமல் எடுப்பதை திருடப்பட்டது குறிப்பிடலாம்)தெறிய‌வ‌ந்த‌த�...⇄

1.JOKE.
2.HELTH TIPS.
3.CRIKET PACK.

இது போன்ற தாம் acctivate செய்யமலேயே தமக்கு acctivation செய்யப்பட்டு வந்ததும்
DO NOT DISTRUP acctivate செய்த‌ பிற‌கும் வியாபாரநோக்கமுடய விளம்பரங்களும்,ச‌லுகைக‌ள்
குறுந்த‌க‌வ‌ல்க‌ளும் த‌ம்மை தொந்த‌ர‌வு செய்வ‌தும் , ச‌லுகைக‌ள்
என்ற‌ பெய‌ரில் எர்டெல்லிலிருந்து வ‌ரும் பொய்யான குறுந்த‌க‌வ‌ல்க‌ளாலும்
மிகுந்த மன உலைச்ச‌லும் ,ப‌ண இழ‌ப்பும் ஏற்ப‌ட்டுள்ள‌து.
ஆக‌வே என‌து க‌ண‌க்கிலிருந்து தவறுதலாக‌ எடுக்க‌ப‌ட்ட‌(வாடிக்கையாளர்�...⇄ தெரியாமல் எடுப்பதை திருடப்பட்டது குறிப்பிடலாம்) இந்த‌ மூன்று சேவைக‌ளுக்கு உண்டான‌ ப‌ண்த்தை திரும்ப‌வ‌ழ‌ங்குமாறு தாழ்மையுட‌ன்கேட்டுகொள்கிறே�...⇄

08/12/2009 ,மாலை 05:11:08 ம‌ணிக்கு வ‌ந்த‌ SMS வியாபார‌நேக்க‌முடைய‌து
அல்ல‌ என்று த‌வ‌றான‌ ( பொய்யான‌ ) செய்தியை சீனிய‌ர் அதிகாரி கூறிய‌தை ஒலி ப‌திவுசெய்து
இனைத்துள்ளேன்.([protected] என்ற‌ என்னுடைய‌ ம‌ற்றொரு ஏர்டெல் இனைப்பிலிருந்து புகார் செய்யும் போது ஒலிப்ப‌திவு செய்ய‌ப்ப‌ட்ட‌து).

இந்த‌ க‌டித‌ம் எழுதும் போது வ‌ந்த‌ வியாபார‌ நோக்க‌முட‌ய‌
SMS வ‌ந்துள்ள‌து. அத‌ன் விப‌ர‌ம்( AT-Promo 11/12/2009 , அன்று மாலை 02:02:42 pm ( RAJINI Birthday spacial !

Call 5626384 at Rs.6/Min and brithday greetings to rajini in your own voice and get Rjini hits as your hellow Tunes and FREE

Ringtones) . அன்று மாலை மீண்டும் ஒரு SMS ( service message (Everyday Free videos . Click to susbcribe).

1.வாடிக்கையாளர் சேவைமைய அதிகாரிகள் பலர் போதிய பயிற்சி இல்லததால்
மேலும் மேலும் பொய்யான தகவல்களையே கொடுத்து வருகின்றனர்.
2. பேசும் போது இனைப்பை துண்டிப்பது போன்ற முறையற்ற செயல்களை சேவைமைய அதிகாரிகள் பல பேர் செய்கின்றனர்




இக்கடிதம் மூலம் உங்களின் பார்வைக்கு கொண்டு வருவது என்னவென்றால்
ஒரு சில அதிகாரிகள் செய்யும் தவறுகளால் வாடிக்கையாளர் கேட்கும் சேவைகளை கொடுக்காமல்( DO NOT DISTRUP , gprs 75/250 ) போன்ற சேவைகளை நடப்பில் கொண்டுவராமல் ,
கேட்கப்படாத சேவைகளை( 1.JOKE. 2.HELTH TIPS. 3.CRIKET PACK. activation

செய்து ஏர்டெல் நிறுவனம் மன உலைச்சலையும் ,
பண இழப்பையும் வாடிக்கையாளர்களுக்கு ஏற்படுத்திவருகிறது.
இந்த புகாருக்கு சரியான விளக்கம் அளிக்கும்படியும் ,தவறான தகவல்களை
கொடுக்கும் வடிக்கையாளர் சேவைமைய அதிகாரிகளின் த்க்க நடவடிக்கை
எடுக்கும்படியும், தவறாக என் கணக்கிலிருந்து எடுக்கப்பட்ட (வாடிக்கையாளர்களுக்கு தெரியாமல் எடுப்பதை திருடப்பட்டது குறிப்பிடலாம்) பணத்தை திரும்பத்தருமாறும் தாழ்மையுடன் கேட்டுக்கொள்கிறேன்.

(இக்கடித்த்திற்கு சரியான விளக்கமோ,திருப்திகரமான பதிலோ
கொடுக்காவிட்டால் நுகர்வோர் குறைதீர்க்கும் நீதிமன்றத்தில்
வழக்குதொடரவும் தயாராக உள்ளேன்.)

நன்றி வணக்கம.

C.SUNDAR RAJA,
118,vasantha vikkar , vasantha nagar ,46 pudur, solar, Erode-6388002,
TAMILNADU,INDIA
MAIL ID : [protected]@gmail.com
CELL :[protected],
:[protected].
:[protected].
:[protected].

( OLD புகாரின் விபரம் பின்வருமாறு இனைக்கப்பட்டுள்ள்து. )



Dear Sir,
I am C.Sundar Raja ,ERODE in tamilnadu having airtel prepaid
connection NO: [protected] for last so many years.But despit my
repeated requests to your Customer Care Center at 121. I am not
getting any satisfactory Response.
Each time This they side different Answers At 121. New OFFER for my mobile recived Message
(GPRS SPL offer Enjoy 1GB FREE usage on GPRS75 with 7DAYS val.U will be charged
30/P 50/KB after 1GB usage. sms GPRS75 sent to56789(Toll free). Dial
171178. FROM message ; Sender -no name, ATGPRS, Recived time 03:03:34
p.mDate :[protected].
OFFER for message recived customer only (121).
I sent SMS message type GPRS75 to 56789. Next repley for 1 second (
thank you for subscribing To airtel mobile office Rs 75 /7 Days pack
service . This service will be Activated Shortly . )
Next minit repley (Your request could not be processed.pls try after some Time). GPRS75
is not ok this number.

I made several complaints to CUSTOMER CARE SERVICE 121 of the airtel. My first complaint NO : [protected]. OUR
SIDE problem Solve MAXIMUM TIME[protected] at 02:00 p.m. But no action taken to rectify. BUT OLD COMPLAINT NOT RECTIFY. Please tell me my old complaint states ([protected]) But EVERY TIME Customer Care
Officer NEW COMPLAINT BOOKED and request Time for 3 DAYS TIME ,next 24
HOURS , next 3 DAYS Time.

FIRST COMPLAINT NUMBER : [protected] ???( 121 ANS GPRS 75 pack is applicable for your number[protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] . ( 121 ANS GPRS 75 pack is not applicable for your number [protected])
NEXT : [protected] ... ( 121 ANS GPRS 75 pack is not applicable for your number [protected]).......




CUSTOMER CARE PERSON NOT RESPONSE, AND MAXIMUN PERSON WRONG
INFERMATIONS, NOT TRAINED .

GPRS SPL OFFER MESSAGE RECIVING DATE AND TIME ( [protected] )

1, 02/10/2009 03:05:34 pm, (GPRS75),
2, 03/10/2009 04:12:23 pm , (GPRS250),
3, 05/10/2009 10:09:12 am , (GPRS75),
4, 06/10/2009 04:19:00 pm , (GPRS250),
5, 08/10/2009 03:12:30 pm , (GPRS250),

EXAMPLE:
1.Your officer offer message forward sent to 404 (plan change sender)
2.I no your problem.Wait a minit your call forward to GPRS
department ( response answer GPRS department NO answer
your complaint detail please 121 call. DISCONECTED)
3. Your mobile number NOT APPLICABLE this offer( Daily to times
GPRS OFFER message recived my([protected]) mobile phone)
4.Your CUSTOMER CARE OFFICER TALKING time DISCONECT
THE CALL.
5. NO PROPER RESPONSE & ANSWERS ( First Customer Care )
officer GPRS75 sent to 56789, Next persion GPRS 75
, Next person
Deactivated GPRS NO RENTAL PACK , Next person 1GB FREE
USEAGE after 1 GB chargable please NO RENTAL GPRS PACK
ACTIVATED),
6. Your mobile number NOT APPLICABLE this GPRS75/250 OFFER , Next
person Your mobile number APPLICABLE this GPRS75/250 OFFER.
7. LAST 121 PERSON I TAKE EXTRA CARE YOUR COMPLAINT .(121 mail
sent immediately your problem solve promises. Request on completed
Monday[protected].)(121 seenear officer)

EACH TIME THEY SAID (121) DIFFERANT DIFFERANT & WRONG ANSWERS.

Kindly solve my problem immediately,

Thankingyou,

REGARDS,
C.SUNDAR RAJA,
118,vasantha vikkar , vasantha nagar ,46 pudur, solar, Erode-6388002,
TAMILNADU,INDIA
MAIL ID : [protected]@gmail.com
CELL :[protected],
:[protected].
:[protected].
:[protected].

I SENT MY FIRST EMAIL AT : nodalofficer.[protected]@airtel.in

I SENT MY SECOND EMAIL AT : [protected]@airtelindia.com


REPLY, FIRST EMAIL DETAILS : (FARWARD)


Nodalofficer.[protected]@airtel.in
<Nodalofficer.[protected]@airtel.in> 17 October 2009 06:53
To: gee0001 src <[protected]@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Thank you for contacting Nodal Officer Desk at Airtel. We are in receipt of
your query/complaint and will get back to you within 5 working days .

Regards
Nodal Officer


******** Disclaimer: Kindly note that the working hours for Nodal
Officer is from Monday to Friday between 9:30 am to 6:30 pm. ********


In response to:



To
[protected]@airtelindia.com,
gee0001 src nodalofficer.[protected]@airtel.in
<[protected]@gmail.co cc
m>

10/17/2009 06:53 Subject
121 CUSTOMER CARE (TAMILNADU) INDIA
WORST SERVICE
P Please do not print this e-mail
Default custom unless it is absolutely necessary P
expiration date
of 01/15/2010

- Show quoted text -
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects




MY SECOND EMAIL REPLY DETAILS: (FARWARD)
Re: 121 CUSTOMER CARE (TAMILNADU) INDIA WORST SERVICE [|BAL|[protected]|[protected]|]
Inbox

[protected]@airtelindia.com
<[protected]@airtelindia.com> 17 October 2009 11:10
To: [protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Mr. Raja,

Thank you for contacting Airtel.

We understand from your previous interactions,,you have expressed concern over the GPRS 75 pack and service rendered by customer care department for your Airtel number [protected].

We understand your concern and we will work towards resolving the same.

Further, we realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.

As a service provider it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.

On rare occasions, like experienced by you, we fully recognize the shortcoming and take the responsibility to provide you with superior personalized service.

We would like to inform that GPRS service currently not active on your number.

Further, we would like to inform that GPRS 75 pack is applicable for selected customers.

To activate GPRS75 to 56789(Toll free) if the pack is applicable to your mobile same will be activated.

We would like to inform that on GPRS 75 pack you will get 1 GB free and - Post Free Usage: 30paise / 50KB.

To receive settings send message MO to 52567(toll free) save the settings and switch off and on your number.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,



Ajit Kumar K
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 17/10/2009 07:03:13
Subject: 121 CUSTOMER CARE (TAMILNADU) INDIA WORST SERVICE

META charset= ISO-8859-1 BR





NOT SATISFIED YOUR REPLY . (LOSS OF MIND , LOSS OF TIME).
PLEASE ,
Kindly solve my problem immediately,
thanking you


REGARDS,

C.SUNDAR RAJA,
118,vasantha vikkar , vasantha nagar ,46 pudur, solar, Erode-6388002,
TAMILNADU,INDIA
MAIL ID : [protected]@gmail.com
CELL :[protected],
:[protected].
:[protected].
:[protected]




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"Nodalofficer.[protected]@airtel.in" to me
show details 22 Oct

Thank you for contacting Nodal Officer Desk at Airtel. We are in receipt of
your query/complaint and will get back to you within 5 working days .

Regards
Nodal Officer


******** Disclaimer: Kindly note that the working hours for Nodal
Officer is from Monday to Friday between 9:30 am to 6:30 pm. ********


In response to:



To
[protected]@airtelindia.com,
gee0001 src nodalofficer.[protected]@airtel.in
<[protected]@gmail.co cc

m> "ooty.suren"
<Ooty.[protected]@gmail.com>, gee0001
10/22/2009 17:48 <[protected]@gmail.com>, sivacri0001
<[protected]@gmail.com>, goldking
<goldking.[protected]@gmail.com>

Default custom Subject
expiration date 121 CUSTOMER CARE (TAMILNADU) VERY
of 01/20/2010 VERY WORST SERVICE IN INDIA

P Please do not print this e-mail

unless it is absolutely necessary P

i'm using the airtel landline phone connection for last 6 months, and i put on the one new connection, new connection bill is processed on the date of 20th of the month. first month bill hasbeen processed good. and next month bill is very high value amount of the bill but, usage is low, so, i want the itemised bill is also, but company collection exe. not response the complaint. i have don't pay the amount. now the time airtel company's new collection executive is torture of the payment.

please release to me. thanks

Hi Sir,
On Nov 1 moved to London.So asked the airtel people to cancel my connection.But,I could still see amount 741.22 was auto debitted on 8th december 2009 i dont know for what.Could you please help me out to cancel the phone number [protected] and refund my amount 500 which i paid when i took the connectio.

Thanks,
Vasanth

sir,
i am mitesh karnani.i have a airtel lapu connection [protected]. my sim was rejected due to some reason. pls find reason & solve my problem.muy another airtel number [protected] so pls u contact this number.

I am an IBM India Pvt. Ltd. employee based in bangalore. I purchased a new SIM from Airtel with a Postpaid connection and was told about a package called -149 Gati plan_kk with Airtel advantage pack in which I was supposed to get 200 Min local, 200 SMS's free, and Airtel to Airtel STD @ Rs. 0.50/min. Since Day1 Airtel has activated wrong plans and even after my repeated requests and complaints they have not done anything about it. Since the day of activation 3-4 incorrect plans have been activated and the bill that I have got has been calculated according to all those incorrect plans.

I am not willing to pay my outstandings until the bills are revised and the correct bill plan is activated. Also when the new bill is generated I want an Airtel representative to visit and explain to me the entire itemized bill and how it has been calculated.

This has now gone beyond Airtel's We don't care attitude to a level of Harrasment. I want some serious action to be taken against them.

i m ajit shekhawat from ahmedabad ,i was the your first customer in my aptts and felt proud on dth tv. but now i feieling i made a big mistake by deal with airtel digitel Tv.
since last two days my service was not working and i chrahed is as usal package 155/ i recharge with 200 rs. but still it showing -59 rs.

when i called to customer care and come to know that my plan is for 3 month worht rs. 440, i got shocked .... when i talk in detail found that one month back i got a call and he was asking about my three month package and balance was 700 rs. as per the CC excuative. but there was not enough balance ................... i denied the offer but the customer care office has been freezed the same .....

now sice two days my service are not working and many time call to customer care but getting the same reply .that issue will same shorted out by backend team .....

if with next 6 hours i wll not get the sollution will go to consumer court.

ID [protected] ajit shekhawat

Dear Sir/Madam,

I would like to raise an important issue with Airtel. I have trouble sending SMSes for past two days. When i send a SMS it doesnt get delivered and shows pending in my mobile. For this i tried to contact the Airtel customer Care to lodge a complain but, to my dismay, i found no option to contact an executive to whom i can get assistance with.
When i call 121 and [protected], which is the Customer Care numbers of Airtel, IVR of Airtel gives the following options
"1. To know more about the best offer Press 1, for value added Services press 2, To Know Balance & Validity Press 3, to Recharge Now press 4 and to Repeat Press 0. "

These options will not be helpful to me and doesnt solve my problem. Airtel in its website also has no number that might help its customers to talk directly to any customer care representative to rectify problems.

I request Airtel to kindly look into this issue of " NON AVAILABILITY OF ITS CUSTOMER CARE EXECUTIVES" to its customers.

Thanks and Regards
Shreedhar

hi,
I am really disappointed with the service and the customer care of airtel and this has brought me down to sending a mail to you at [protected]@airtel.com, nodalofficer.[protected]@airtel.com but even that mail was left undelivered.(Mind this email address was given to me by the executives of airtel). Now let me get down to the details:
I had asked for a GPRS activation on this no([protected]-Mumbai circle). and as it is a reliance CUG that only GPRS plan that can be activated on this no. is Rs. 99 rental unlimited GPRS plan and I too had asked for the same but someone of you "Stupid" executives activated a wrong plan because of which I got a GPRS usage of Rs.1965.25 on one bill and somewhere this amount on next month's bill. I have constantly been calling the customer care for last two months and everyday I get the response that "sir our senior is aware of this issue and will call you in next 72 hours and till today this has not been resolved. Also This happened not only with this bill but next month's bill as well. Moreover now my outgoing has been barred as well due to non payment of bill. This is ridiculous I am ready to pay the bill but atleast these people should settle the amount. I am really pissed off with your service and with service of this kind I dont think I will suggest Airtel to anyone.
Kindlylook into this ASAP.