Airtel Complaints & Reviews

Dear Sir,
I had applied for getting Airtel broadband connection on 5th October 2009. I have paid Rs.2600 during submission of application for 3 months (unlimited Rs.800/month plan). But subsequently my application was rejected on 7th October siting feasibility as reason. I logged a complaint and was told that I will be getting my money back within 15 days from the date of cancellation (7th october). But till now I have'nt got back my money.
I request you to please do the needful and return my money at the earliers.
Details:
Application Number CH948914
My cheque: State Bank of India 724662 for Rs.2600.
Thanks
Ramesh

Sir,
I am using Airtel Mobile Office and I am paying Rest. 10 Per day for this service when I used for this service, since last 2 days airtel is charging with us Rs. 10 per day and 30paisa per KB sir, when I talk to customer care they told to me I have lodge your compliant and after next day airtel is charging with us as Rs. 10 /- per day and 30 paisa per KB I again talk to customer care about this matter but they told to me I can not refund your money which is deducted by us.

Hi, I have been using Airtel postpaid for last 2 years. Recently I have converted my number to Airtel prepaid.
4-5 days ago I talked to prepaid customer care to activate Airtel GPRS in my number. I asked them the best deal for Gprs connection which support my mobile (Apple Iphone 2G). They told me to activate the Service 'Net on phone' with the plan of Rs.99, which gives me unlimited surfing for a month.I activated that service but after I did that I tried to surf & it was not working.So I called again to customer care & now they told me that Apple Iphone doesn't support Net In Phone Service.So they deactivated tha service,returned my money and told me to use Mobile Office service for my Iphone. They also told me that if I recharge my number with Rs.95 I would get 100MB free for surfing and downloading for a month. I did everything,I have activated Mobile Office service,recharged my number with Rs.95 for 100MB.But after doing every little thing now I am having a terrible experience.Whenever I surf in my mobile my available 100MB decreasing (which is normal) as well as my money has been deducting from my account.I thing this is terrible.I called up customer care,technical department of airtel looking for this solution.But they dint help me out of problem.Every time I surf in my mobile my money is deducting from my account.I need to use Gprs,but I don't know what to do now.Will appreciate a lot if someone can get me out of this terrible problem.

Sir,

We are not having the unlimited Airtel to Airtel offers in South (Andhra Pradesh) as are in North (Mumbai, Gujarat, Jarkhand, etc).

Why these Airtel company is not releasing in Andhra Pradesh as they have released in North.

Offers should be all for the Airtel customers.

As a customer of Airtel we can ask you regarding this matter.

Please take a necessary action to provide such offers as are in North.

Regards

Noor Mohammed. SHAIK

I own [protected] number with prepaid connection.I have observed while making outgoing call, as soon as exactly 1.00 minute is reached; charge for next minute is dedcuted whereas it should not be. The pulse rate is for 1 minute which means 60 seconds,then why deduction for next call. To be more precise,If outgoing call is completed exactly on 1.0 Minute (60 seconds) Bharti Telecome deducts for 2 minutes and not for 1 minute. Why so ?

Sir,
Iam Advocate R.Vijayakumaran Nair.My phone number is [protected].
I was an airtel pre-paid customer.Recently,i have changed to airtel post paid connection.My identity and details was checked by your agent and i was given the new connection.But now, iam unable to make any outgoing calls.please consider my request!

Airtel service simply sucks. My Phone Number isi [protected] The sim is from Andhra Pradesh but I recharged(easy recharge) for Rs 100 in Mysore today. Trans ID is[protected]. It got recharged with the bal of Rs. 0.00. Why the hell should the easy recharge person accept my hundred bucks if he is not in a position to recharge. When it is recharged for zero amount, the person was saying it is not my mistake.. it is airtel mistake...DEFINITELY IT IS AIRTEL MISTAKE.... THEY DON'T HAVE A PROPER NUMBER WHERE I CAN SPEAK TO AND TELL THE PROBLEM... THEY KNOW HOW TO SUCK THE MONEY FROM PEOPLE... DON'T THEY KNOW HOW TO PROVIDE A PROPER CUSTOMER SERVICE NUMBER..... EVEN I AM TRYING TO DISCONTINUE MY RINGTONE...THERE IS NO CUSTOMER FRIENDLY WAY OF DISCONNECTING THE RINGTONE... CAN SOMEONE HELP ME TO DISCONNECT THE RINGTONE....

Thanks Consumer Forum,
Cheers Consumer Forum

Now the airtel has no good plans the first plan was good for one day 20Rs unlimited downloading and now they are charging 30p/50kb and also they increased 99Rs booster pack to 119Rs and therefore i am going to change to docomo or aircel which has good offers

My monthly charges is supposed to be Rs. 799/- , but airtel has changed my tariff since then my charges is comming Rs. 3500/- plus my last bill was Rs. 19585/-

Please see the mail below. I am still receiving the bills and they ask me to pay the amount when I had already asked them to close my account. I want an action against them as they have troubles me very much for quite long. Please suggest what should i do.

----- Original Message -----
Subject: Re: [protected]: COMPLIANT: CLOSE ACCOUNT: CONSURE FORUM: ID:[protected] [|BAL|[protected]|[protected]|]
Date: Tue, 13 Oct 2009 3:30:38
From: [protected]@airtelindia.com <[protected]@airtelindia.com>
To: <[protected]@yahoo.co.in>

Dear Mr. Jain,
Thank you for contacting Airtel.
We understand from your previous interactions, you have expressed concern over regarding delay in cancellation of your Airtel mobile number [protected].
We realize that this situation must have greatly inconvenienced you. .
Your concern regarding the same has already been registered the request reference number for the same is 28800526.
We will revert to you by 23/10/09.
You can also dial *121# to know the billed and unbilled amount.
Further, we also like to inform you that the forthcoming bill will reflect the payment and billed, if any in your account.
The maximum turn around time for payment updation through Online is 72 working hours. Please be informed that we have updated your payment details and the amount will be posted on to your account once the same is cleared from your bank.
Also, you can dial *121# (toll free) to get the details of your last three payments made for your Airtel Mobile.
For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.
Warm Regards, Jayalakshmi Rengaiah Customer Care Executive Bharti Airtel Limited Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.[protected]Original Message[protected] From: [protected]@yahoo.co.in To: [protected]@airtelindia.com Cc: Sent: 12/10/2009 22:22:11 Subject: Re: [protected]: COMPLIANT: CLOSE ACCOUNT: CONSURE FORUM: ID:[protected] [|BAL|[protected]|[protected]|] META charset= iso-8859-1 BR
I have made the payment today. Now if I will receive the bills from next time and you did not close my account then we will have to take legal action against your company. I am keeping this mail as my mail of reference. The ICICI transaction reference is [protected] on oct 12 2009.

[protected]@airtelindia.com wrote:
Dear Mr. Jain
Thank you for contacting Airtel.
You have expressed concern over the receipt of bill after disconnection of your Airtel mobile number [protected].
We
understand your concern and will work towards resolving the same.
We regret to inform you that we are not in receipt of your request for
disconnection of number as per our records Please revert to us with the complete details where the request for disconnection of number has been given from your end.
However we would like to inform you that your request for the same has been registered the request reference number for the same is 28800526.
We will revert to you by 23 10 09.
There is a billed amount of Rs.49.12 - in your account. We request you to make the payment at the nearest Airtel Relationship centre to initiate further action.
Further we also like to inform you that the forthcoming bill will reflect the payment and billed if any in your account.
For further assistance mail us at [protected]@airtelindia.com We value your association with Airtel.
Warm Regards Nithya Thirunavukkarasu Customer Care Executive Bharti
Airtel
Limited Simplify Life with Airtel Selfcare. Just dial 121# and
get instant information related to your account on your Mobile Screen.
[protected]Original Message[protected] From: [protected]@yahoo.co.in To:
[protected]@airtelindia.com Cc: Sent:[protected]:45:17 Subject: [protected]:
Compliant: CLOSE ACCOUNT: CONSURE FORUM: Id:[protected] Airtel

I have sent applications regarding the closure of my previous account which I have stopped usiing long time back.
I am still receiving the bills which I would not pay as I have already asked you to close my account.

If I will still receive your mails and Bills I will have to go and file a report to Consumer Forum. I would be taking a legal advice on this.

Please close my account right Now. I am keeping this mail as another mail for closure.

Contact me to confirm that you have close this account.

My Number is [protected].


-Adhar


Add whatever you love to the Yahoo! India homepage.
Try now! http: in.yahoo.com trynew[protected][protected]----- Dear Customer
This is to inform that your Q R C has been parked and action will be taken shortly.
Airtel Care
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review use disclosure dissemination forwarding printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively Bharti Airtel Limited ) are unable to exercise control or ensure or guarantee the integrity of overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authori ....Rest of the message is truncated.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.




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I never receive my bill details on my mail id. I have given several time my mailid at bapujinagar office,bhubaneswar. When ever i come to diposite my bill, that time i am giving my mail id to them,but still now i unable to get it.



Regards
Amit Dash
[protected]..

My Rerailer atomaticaly change plan.
So Plan is normal lapu plan
Please change the retailer Plan

Rerailer Mobile No:[protected]
please change the Retailer plan

pls help me

by Airtel fos ramdev agency

I am a resident of Bhopal, Madhya Pradesh. I am having airtel prepaid sim card, the No. is-[protected]. on 21.10.09 i got a message from company side that on recharge of Rs. 46/- i will get 52 minutes of STD calling and one months validity, that time my STD balance was Rs. 130/- and validity was upto 23.10.09. On 21.10.09 night i was leaving for kolkata for a week and to save my STD balance, I went for mobile recharge and before recharging, that person (shop owner) has confirmed from the help line about this offer, the helpline told us that this offer is there for few of our customers and you are one of them, they also told me that I will recieve Rs. 10.6/- after 24 hours of recharge. i made a recharge so that i could save my balance, because on stay to other state i cannot use my STD balance and can't even recharge there.
Now the thing is that on 21.10.09 night i went to Kolkata and i have not recieve the validity and the balance amount. On 23.10.09 night my validity and balance both was lapsed.
I made a complain of this thrice but till date I have not recieved any balance in my mobile.
The trans ID for the recharge is[protected].
Please do the need full.
thank you.

Dear Sir/mam
As i brought a new samsung mobile with airtel connection. I got a tellin that" get 100 mb free data downloads every month for next 3 months" but i tried many times talkin to airtel people as wel as Samsung service centre but no use they show negligence towards this i wasted around 150 rs for travelling service centre to service centre.The even do not know how to react wiht the customer.
Please help me

Dear sir,
I am the subscriber of braodband connection for internet at 72,602, shami vasant vihar CHS ltd
Pokhran Road II, Thane. for more than year. however , i have requested on 30th sept 2009(personal visit to pachpakdi office) to disconnect the line and paid the amount in full rather in excess.
the bill amount till 30th sept 2009 was 620/- and I have paid 775/- instead and handed over the external modem and cable.
Now, the reason for disconnection was explained to the staff concerned that i am leaving to london for long term on 1st OCT 2009. and accordingly i have left india.
Today i receieved e-bill for RS 659/- (598/-) as monthly charges etc.
How the bill can be generated once the line is disconnected.
I cannot understand how the staff at pachpakdi can be so irresponsible.
The reciept number for the payment i have made is CA10319525 dt 30th sept 2009 time 03:36:57 for Rs 775/-

CAn you look in to the matter urgently and revert back to me. I request you to kindly cancel this bill No[protected] dt 27th october 2009 for the perriod from 26th sept 2009 to 25th october 2009 which do not have any reason to be generated....when i have disconnected the line on 30th sept and paid the amount in full and excess,

Please treat this as urgent and i need an urgent reply on this issue as i am in UK.

I am extremely unhappy with the service .....as i was repeatedly told the staff ...that please see to it that bill should not be generated and the matter has to be closed.

May i request you to see the matter and revert back.
deepti mendon

res sir
my self shabbir kureshi i had converted my mobile connection from post paid to prepaid befor 3 month, i paid on that time my unbilled amount and purchase new card with same no [protected]. card was activated within 24 hrs suddenly igot mesege that they had not recievd identy proof but i had submitted all document, then again i submitted my all documents to them but unfortonetly till date my connection is not working they replied it will be start soon. i paid all prrepaid amount also. please take follow up thanks
skureshi [protected]

Hi,

I have a post paid connection (cell phone number). I created an online account (userid: amandeep_singh_mann).
Later i got a broadband connection and linked that one too, to the same user id. Now i used this account to pay the bills for both of them, viewing payment history and all the services provided by Airtel.

Then i got the broadband connection canceled.

Wolah! after that i am never able to login into my account using this user id. Can someone please correct the assumption of Airtel people that a consumer disconnecting broadband connection doesn't mean he/she is completely switching to another company for all services.

Now i have created a new user id for the same opst-paid connection (cell phone number), but all my payment history for past 2 years is gone !! :-(

Airtel is pretty good at deleting user data.

Thanks,
Amandeep

I got a message from airtel service stating that my IMEI is invalid and that i need to get new IMEI from govt approved centres. I purchased my mobile from an authorisd dealer and its been over a year. How can airtel say that my IMEI is invalid!! I would the customer service to sort this out.
My no: [protected]
IMEI[protected]

Dear Sir,
I am using airtel prepaid mobile no. [protected] and i used to call STD minimum 2 hr per day. Since 20 days i am trying to recharge from Rs.62 or Rs.66 but both recharge is not getting successful. So many time i have complaint to customer care on 121 & 125 and i have told all kind of problem Ref. No. and they checked all details and every time they are telling there is no problem, once again you try it. Now I suffering from STD Call Rates on my mobile (1.50 per minute) and after rechaged it will be 0.50 per minute.

Kindly solve my problem as soon as possible or otherwise i will stop my Airtel mobile service.

Thank you

Hi,

2 months back i was the one who appreciated airtel for their prompt service on 121. now all of a sudden i feel they have barred my number on 121, as i call 121 and press 9 to speak to customer care my phone is disconnected. for last 2 weeks i am trying but all in no vain. I tried to email 121 and they replied with appology but still there was no action taken. i am tired of calling them for i need to know why my mobile gprs is not working on my laptop. The mobile office was working fine earlier now the there is 'error 734 PPP link error' something. Now I just want to get their help. I am unnecssary paying for the service.

Is there anything on my part that I can do.

Thanks,
Gaurav