Airtel Complaints & Reviews

To
The manager
Airtel Company
New Delhi
Sub-complaint of Amravati airtel dealer
Sir
My name is praful m. ridhore resident abhiyanta colony near vidhut nager amravati (maha)
Friday I have perches airtel sim mob no [protected] , and card no[protected] for my wife name –minal s.nimbhorkar from airtel shap shegoan naka amravati (franchises owner airtel) date 5/11/09 at the time of perches card I have submitted all relevant document with 100 ru perches prepaid life lime card but from Saturday my card not working so I complet in office they give me assurance with in ½ hours card is activated but that day not activated my card so Monday I again go this shop their vivek keshrwani (franchises owner )give me again assurance but not activated, so again I go shop 2 o’clock 9/11/09 that time Mr. vivek keshrwani using ruff word and quarrelling with me he abuse me so I complaint him in near gadge nager police station. And now I decided to publish this matter in news paper and lodge complaint in consumer forum Amravati about the mismanagement airtel
This for your information. Here copy of police complaint is attached for your reff.

Praful ridhore
[protected]

dear sir,
i sent an message through my mobile no [protected] requesting for bill for the month of september09 on 10.10.09. I recieved areply that my request is under process and the bill will be generated with in 48 hrs and despatched to me. my request no is16551. Immediately Rs 50/ has been deducted from my a/c .But till date i have not recieved the bill. in this regrd I complaint to customer care vide ref no. [protected] on 1.11.09.and recieved reply thatmy grivances will be solved before 5.11.09. since there is no action I once again called on 6.11.09 and talked with the higher official.he replied that my complaint was forwrded to concerned section and the bill was already despatched as they informed. I requested to give me the details of despatch and he replied that he will call back with in 24 hrs. Even after 72 hrs he doesn't call me. then I again called customer care on 9.11.09 and recieved reply that the bill will be despatched before 16.11.09. I dont understand so such a pulling on of a cutomer grievances.

Dear Sir/Mam,
Myself Somenath Saha I got a massage from airtel services center on 08-Nov-09, contain " Fullest se bhi bada!! Airtel Bonanza RC99 !! Get 150 mins Local & STD calling at recharge of Rs. 99 mins will be valid for 30 days". At evening same date at 6.01 pm I recharge with Rs.99/- (trans ID[protected], but talktime showing Rs. 1/- in recharge confirmation massage.

where in the massage airtel Company specify that RC 99 for dedicated balance Rs.150 ??? So when company make the mistake, as a customer why am I suffer for this ?????
After 48 hrs I'm in still same position & my problem not solved.. my dedicated balance not transfer to main accounct

Sir,
My mobile number is +91 [protected]. On my mobile unnecessarily FHM Video of the day Service is Subscribed from http://wap.mauj.com/sf/sub3/psrv.php?cid=8464&subid=1399&modid=559 since 19/10/09 and everyday I get message like You have been renewed for FHMVideoofDay2atRs5-Air Subscription service from Airtel and it is costing me Rs.5/- per day and now I am already lossed Rs.115/- .
I want to unsubscribe this service but am not able to do from my mobile, when i tried to visit their site and open their Terms & Condition and found that the unsubscription link will be sent to the subscriber once in every 20 days but I am not getting any link right now. So please Sir, its my humble request please Unsubscribe this service from my mobile immediately from your end.

Thanking You
Regards
Rakesh

I am a prepaid user ([protected]). I am using prepaid number since last three years. In september, unknowingly 30Rs got deducted from my account. On contacting the customer care I came to know that I had subscribed for spicy jokes since last 2 months, which I never had subscribed!! After that I had asked to activate the NDNC mode on my mobile date 21-09-09, reg number W[protected]. I got SMS stating that all promotional communication will stop within 45 days but on the contrary, I still receive promotion calls(Received one today from e-love ). On contacting the customer care regarding this, I was told that they are facing some technical problem. This makes me think about the credibility of the technical/softwares used by airtel.
Could you pls let me know the reason?

Chirag

i'm rajendran, porayar. my airtel no. is [protected]. i'm getting unnecessory cricket alerts, al radio on, etc. i have not subscribing for those alerts. balance amount is theft (deducted) by airtel without my knowledge.i continuously reporting to cutomer care. after complainting the deducted amount is refunded. but the same problem is growing on. i request the airtel authority to make full stop to this problem with in a couple of day, OTHERWISE I WILL THROW THE SIM CARD TO DUST BIN.

dear sir

my mobile with sim card having tel no.[protected] is stolen . kindly block the services.
thanks...

I am mahendra kodwani i live in 14 Sarvodya Nagar, Pushpdeep Apartment, Sapna Sangeeta, Indore(M.P.)
Since one months my phone(Ph. no. 4094333) is dead. I had complaint many time but you did not give any respone & did not repair my dead phone.

Mahendra Kodwani
Mob.: [protected]

I have bought airtel broadband 2 month back & already facing issue with dish signal. After logging 2 complaints, all closed without any technician reaching my place, I logged a complaint for wrong closure & then, a fourth for no complaint on my previous 2 complaints. I am really unhappy with the tall claims by the company. Thanks

Stop sending joke from 54542
Unknowingly for the past 8 days,i m getting joke msg from 54542 and because of tht 1 rupee is taken from my account.I never subscribed to any service so far .So plz i request to take this complaint and resolve it as soon as possible...
My number is [protected]

Repeated Attempts to Disconnect my AIRTEL BROADBAND CONNECTION .
To,
Bharti Airtel Limited

SIR,

SUB:-- Repeated Attempts to Disconnect my AIRTEL BROADBAND CONNECTION .
My Account no.[protected], my telephone No.[protected].

My name is Amit Singla, i am already relocated to Pune on 8th of October. I was using the AIRTEL BROADBAND CONNECTION till October 5. I visited Airtel Pune head office on 9th October to disconnect my broadband connection, They told me this is not possible to disconnect the same from Pune. After my request they told me you can disconnect it through customer care.

After that, I was trying to disconnect my number with customer care and every time they put the call on hold.At last on 31st October, able to get the service request number 278224. According to last communication Bharti Airtel needs to send me the full and final settlement bill on my email id [protected]@gmail.com so that i can submit my last bill.


But still every now and then are calling up to my relatives with unacceptable words even Bharti Airtel is aware of my direct number.

Today 10th November 2009, I have a word with customer care still my connection is active. so plz take some immediate steps in against my complaint, I will be highly pleased .

Please email and also post my final amount to my email address &postal address given below, so that i can clear my all dues toward my account.

Thanking you
Yours faithfully

AMIT SINGLA
Add: Flat No. 903, Jasmine A2, Spring Valley
Survey No. 137 C, Kharadi Road, Magarpatta, Hadapsar.
Mobile No.: [protected]
Email : [protected]@gmail.com

salary issue
I am working with airtel pvt ltd under franchises sree Krishna agencies since 21.01.2009 as collection executive in chennai.this is airtel collection center he processing icici, Vodafone also, where we dont have hr department who can solve our salary issues.
we are not getting salary sep and three month incentive pending .
we had already facing late salary problem .this company release salary after ten day of salary date but he receive the payment from airtel right time and get lot of incentives but he not release correctly.he giving wrong attendance airtel and claim the amount .we had stop working after sep 2009. but till date we have not submitting our resignation ,now company is not paying our dues.regarding same we talk to our owner of the agencies but he is not responding.tell me how could i get my salary?company straight away told us YOU WILL NOT GET SALARY, im middle class family how can I run my family.and irresponsible word using team leader mr.nithya ([protected])if i ask salary to mr .nithya he said i will kill u,lot of incident in that agencies so many people releve that company reason management fraud, i dont know wer i ask so that only i give complaint,please do needful

my name :T.KAMARAJ
my employee id:0412
my mobile no:[protected]

my totoal due is Rs 4211-/

my company address;
harish&namitha
sree krishna agencies
402,4th floor
no;96 nungumbakkam high road
chennai
tamilnadu
e-mail id:sreekrishna.[protected]@gmail
contact No:43084904,43084040

We, a corporate company has 21 AirTel mobile connnections, landline and leased line connection for our Internet purposes. We use to receive the mobile phone bills only after the due to of payment and the same has been informed several time and request them to waive the late payment charges but nothing has happened, instead, AirTel has de barred some facilities without giving any communication and Information.

Further, AirTel Customer Care Centre personnel uses to call all our numbers and started thereatening by asking the payment, despite after our clear explanation on the late receipt of bills, they act on their own and debarring the facility and raising our mental agony by keep on calling and asking about the payment details.

It is really pathetic and putting us in stress and hence we could not concentrate on our routines. This has to be stopped by AirTel immediately and in case of any discrepancies the same has to be resolved by deputing a responsible person to the customer end.

Thanks and Regards

Andy Maheswaran, Manager HR, DIAB Core Materials Private Limited, SIPCOT, Irrungattukottai, Kancheepuram District, Tamilandu,

I got a Airtel GPRS connection on 31st Oct-09 (Mobile Office - monthly plan - Rs. 500). After 4 days of good network availability, suddenly my Airtel GPRS connectivity started facing network problems. I am from Sector - 13, UE, Karnal, Haryana - 132001. I am using handset - Sony Ericsson W300i.
My Airtel number is - [protected]. I lodged a complaint in the Costumer Care(GPRS) on 5th Nov -09. My problem was not sort out. Again I lodged a complaint on 6th nov - 09. I was told that my prob will definitely be solved by 9th nov - 09. Again my prob was not solved out. Again on 9th I lodged a complaint, where they said everything will be sorted within 24 hrs, but, still the problem exists.
Please see to my problem & sort it out. Airtel has shown a very poor customer service without satisfying my complaints & problems

my airteldigitaltv id[protected] with a balance of Rs.870/= as on date.
The 'english news plus rs.35' ( CNN AND BBC channels) were blocked. Calling the customer care no. has gone waste. Simply the recorded version of instruction is going on repeated again and again for so many times in no.[protected] and nobody is coming on the line even you press 1 ,2,3,4 and so on. Sending sms message is also another headache. Whatever sms message you send to no.54325 pointing out the name of the channel required or mentioning the channel no of that channel, does not meet with any solution. Instead a reply will appear such as ' keyword not defined' and what is that ' keyword' means no dealer in chennai city is aware of it to tell the customer. Horrible experience for the last 3 days!
I dont know how to get on with such type of service provider (Airtel digital tv ). Any solution visible?

Antony
T.Nagar
Chennai 600017

Dear sir/mam
I want to bring it to your notice that someone could take ut my call details without my permission. I am shocked.What's the secirity of a customer in your company. Please make sure it doesn't happen ever again without my permission or else i will file a case against the company. My no. is [protected] and this number is in my name only.
Regards
Swati Chhikara

I am Raghu Gantasala. I have bought SIM 4 years back. At that time they didn't ask any address proof for SIM activation. So I have't submit any address proof.

Recently 3 weaks back Airtel people suddenly stopped my services incoming an outgoing with out intimation. They say's that to submit address proof.

I went to Airtel office and submitted address proff 2 TIMES. But they did't activate my SIM and they saying your name differently registered in 4 years back. Now you are submmiting documents with the name RAGHU GANTASALA.
How can we activate your SIM.

This is the problem

Actually 4 years back There is no address proof submission at all for AIRTEL SIM. But they recently due to security problem they are asking address proof.

So I have submitted address proof. With out submission of adderess proof 4 years back how they can give my name with another name.

I HAVE PROOFS OF SUBMITTION OF APPLICATION Acknowledement Receipt. Serial no: 7348805

These are required information

my moblie no:[protected]
MAIL: [protected]@yahoo.co.in



Manjula Menon ( Appeallate OFFICER) appellate.[protected]@airtel.in +91 [protected]
FAX NO: +91 [protected]

Bharti Airtel Limited,
Splendid Towers,
Opp.Begumpet Police Station,
Begumpet, Hyderabad - 500 016.



Paul T Marshal (Nodal Officer) cell: 91 [protected]
Bharti Airtel Limited,
Splendid Towers,
Opp.Begumpet Police Station,
Begumpet, Hyderabad - 500 016, Andhra Pradesh




Regards,
RAGHU GANTASALA
CMC Limited
HYDERABAD

Please refund 3 rupee per message for all the unsolicited sim messages you have sent out, which has depleted my credit. I am most annoyed about this. I was in credit for several hundred rupees, when I went to use my phone today there was only 30 rupees left in credit. I have not used my phone for some time.
Also do not send any more messages.
Mobile number : [protected].

I am Ashish Karekar mob. no. [protected] Want to unsubscribe Airtel mail alert but I always fail to do so.

Please see below communications which I have been having with Airtel DTH on my new connections purchased on 25th October 2009.

I am now sure, that i didnot purchase DTH connection, but I paid money for buying harrassment from Airtel.

How can a company of such repute behave like this ? However it appears that Mr. Mittal, is definitely a man of luck to achieve such heights in Airtel

[protected][protected][protected][protected][protected][protected][protected]-
Regards


To: [protected]@airtel.in
cc:
Subject: Re: [protected] - Complain regarding account balance Message From JITESH A SHETH <[protected]@ltcis.ltindia.com> [REF:[protected]]

Mobasir Ekwal khan

You are the 100th Person from Airtel, to whom I am communicating on the various issues which I have purchased from Airtel. (Paresh / Nitin / Amit Choudhary / Pramod / Punit / Sonu Chabra / Nitu Saini /................ the list will go on & on...)

Actually, my life was prettly dull and hence to have some problems, I decided to purchase Airtel connection on 25th October.. I really donot know, what muhurat, I did so, however this are really not what I was looking for. Airtel is suppose to be a BIG brand and a company of repute.. However I am sure now, that AIRTEL is a company full of XXXXXXXXXXXXX

I am asking for point wise resposne to my below queries isntead of your generic answers. Can you provide.. If yes, then do so, else given a reply that you cannot provide point wise answers.. becuase if so, then problems will be resolved and your customer may become happy, which as such is not an Airtel philosophy... in such case I am sure...at your call centres, you will have a motto.."donot resolve customer complaints, else they may not call us.

List of questions to which answer is required

Q.1 Please provide me the date when my primary package of mega 4 month bundle is slated to expiry considering 4 month free usage -


Q.2 My second connection is under Primary / Secondary connection scheme, wherein for Rs 160/- per month, I will be able to watch all channels of the
mega 4 month package as subscribed on my primary connection. However as per your reply, I will be charged Rs. 9.97/- per day, i.e approx. Rs 300/- per month. i.e means my second connection is not under the primary /secondary scheme ? Does this mean that the distributor has fooled me in selling the scheme ? If yes, then what is the course of action I have to take to resolve this query ? Who is the right agency to contact ?

Q.3 Right from the day 1, my second connection was not having same channels as that of the first channel. I had to lodged twice complains (Ref no.
1346387 / 1330548) and my follow up with the supplier here, on from 1st Nov 2009 8:45 pm onwards I am able to see same channels on both the
connections. Then from 5th Nov.. I was not able to see those channels once again.. Now after one more complain I am able to see it. How many times such things will happen ? (is such issue going to occur, every week, every month, every quarter, every year !!!)

Q.4 What does the date of 18th Dec 2009 as seen on my web account mean ? Now this date is 7th Nov 2009 !!!! Who is changing this dates ?

Q.5 How to check the balance of both my primary and secondary account on the web ?

[protected][protected][protected][protected][protected][protected][protected]-
Regards

Jitesh Sheth



"[protected]@airtel.in" <[protected]@airtel.in>
11/09/2009 12:17 PM
Please respond to
[protected]@airtel.in

To
[protected]@ltcis.ltindia.com
cc

Subject
Re: [protected] - Complain regarding account balance Message From JITESH A SHETH &amp;amp;amp;lt;[protected]@ltcis.ltindia.com&amp;amp;amp;gt; [REF:[protected]]






Dear Mr. Sheth,

Thank you for writing to us at Airtel digital tv.

This is with reference to your mail regarding account balance issue.

Please accept our apologies for the inconvenience faced by you.

We would like to inform you that your complaint(complaint number 1451563) has been registered with us. Currently concern department is working for the resolution of the issue that you are facing.The concern department would contact you accordingly.

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.

Regards,
Mobasir Ekwal khan.
Airtel digital TV.

PS: In case you require any further assistance, please:
- Email us at [protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)


DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for the confidential use of the recipient(s) named above. This message is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message.

ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible if this email message is used for any indecent, unsolicited or illegal purposes, which are in violation of any existing laws and the same shall solely be the responsibility of the sender and that Bharti Telemedia Ltd. shall at all times be indemnified of any civil and/ or criminal liabilities or consequences thereof

---- Original Message ----


I received an reply thro. SMS on 7th Nov, that complain is resolved.

Now today I am getting an SMS that your account is negative. to avoid
disconnection, please recharge.

All this problems are because AIRTEL as a company is having a
system..where people donot know which package to activate..and once an
account is purchased.. last 15 days i am struggling with your call centre,
local offices etc to get the service for which I have paid money.. This is
something called a LOOT in older times..

Your system is nothing but a garbage which only creates mess and I am
sorry, but I thnk I have no other left to put this issues to appropriate
authorities / consumer forums.

Reply with your official response to this latest issue..including the past
issues as listed below point wise immediately.

[protected][protected][protected][protected]

[protected][protected][protected]-


Regards

Jitesh Sheth




"[protected]@airtel
.in"
<[protected]@airtel To
.in> [protected]@ltcis.ltindia.com
cc
11/06/2009 01:32
PM Subject
Re: [protected] - Complain regarding
account balance Message From JITESH
Please respond to A SHETH
[protected]@airtel. &amp;lt;[protected]@ltcis.ltindia.com&am
in p;gt; [REF:[protected]]










Dear Mr. Sheth,

Thank you for writing to us at Airtel digital tv.

This is with reference to your mail regarding account.

Please accept our apologies for the inconvenience faced by you.

We deeply regret the unpleasant experience that you had while getting
solution and apologize for the same.

We would like to inform you that your complaint[protected] has been
registered with us. Currently concern department is working for resolution
of your issue. The concern department would contact you accordingly.

It is our privilege to have you as our valued customer & we look forward to
a long and fruitful association with you.

Regards,
Neetu Saini.
Airtel digital TV.

PS: In case you require any further assistance, please:
- Email us at [protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)


DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for
the confidential use of the recipient(s) named above. This message is
privileged and confidential. If the reader of this message is not the
intended recipient or an agent responsible for delivering it to the
intended recipient, you are hereby notified that you have received this
document in error and that any review, dissemination, distribution, or
copying of this message is strictly prohibited. If you have received this
communication in error, please notify us immediately by e-mail, and delete
the original message.

ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible
if this email message is used for any indecent, unsolicited or illegal
purposes, which are in violation of any existing laws and the same shall
solely be the responsibility of the sender and that Bharti Telemedia Ltd.
shall at all times be indemnified of any civil and/ or criminal liabilities
or consequences thereof

---- Original Message ----


Have not received response to my below queires dated 3rd Nov 2009

Request you to revert at the earliest.

Regards



JITESH A SHETH
11/03/2009 03:41 PM


To: [protected]@airtel.in
cc:
Subject: Re: [protected] - Complain regarding account balance Message
From JITESH A SHETH &lt;[protected]@ltcis.ltindia.com&gt;
[REF:[protected]] (Document link: jitesh personal)

Dear Ms. Sonu Chabra,

Can you please reply point wise to my below points, since your earlier
reply is generic and doesnot answer my queries explicitly.

Q.. Please provide me the date when my primary package of mega 4 month
bundle is slated to expiry considering 4 month free usage -
Q.. My second connection is under Primary / Secondary connection scheme,
wherein for Rs 160/- per month, I will be able to watch all channels of the
mega 4 month package as subscribed on my primary connection. However as per
your reply, I will be charged Rs. 9.97/- per day, i.e approx. Rs 300/- per
month. i.e means my second connection is not under the primary /secondary
scheme ? Does this mean that the distributor has fooled me in selling the
scheme ? If yes, then what is the course of action I have to take to
resolve this query ? Who is the right agency to contact ?
Q.. Right from the day 1, my second connection was not having same channels
as that of the first channel. I had to lodged twice complains (Ref no.
1346387 / 1330548) and my follow up with the supplier here, on from 1st Nov
2009 8:45 pm onwards I am able to see same channels on both the
connections.
Q... What does the date of 18th Dec 2009 as seen on my web account mean ?
Q... How to check the balance of both my primary and secondary account on
the web ?

Your point wise response shall help me a lot in deciding my further course
of action

Regards
Jitesh Sheth






"[protected]@airtel
.in"
<[protected]@airtel To
.in> [protected]@ltcis.ltindia.com
cc
11/03/2009 03:18
PM Subject
Re: [protected] - Complain regarding
account balance Message From JITESH
Please respond to A SHETH
[protected]@airtel. &lt;[protected]@ltcis.ltindia.com&gt;
in [REF:[protected]]










Dear Mr.Sheth,

Thank you for writing to us at Airtel digital tv.

This is with reference to your e-mail regarding account information.

Please accept our apologies for the inconvenience faced by you.

We would like to inform you that as per our records, your services are
active (Mega 4 Month Bundle- Oct 09 ).Amount of Rs 1800 is reflecting in
your account which is valid for 4 months free subscription and second
connection (Mega New (Oct 09) Standard) it is monthly rental package. Your
account have a balance of Rs 459.02 (with daily burn rate of Rs 9.97) as on
date 03Nov 09.


it is our privilege to have you as our valued customer & we look forward to
a long and fruitful association with you.

Regards,
Sonu Chhabra..
Airtel digital TV.

PS: In case you require any further assistance, please:
- Email us at [protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)
DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for
the confidential use of the recipient(s) named above. This message is
privileged and confidential. If the reader of this message is not the
intended recipient or an agent responsible for delivering it to the
intended recipient, you are hereby notified that you have received this
document in error and that any review, dissemination, distribution, or
copying of this message is strictly prohibited. If you have received this
communication in error, please notify us immediately by e-mail, and dele
ii)
iii)
iv)
v) te the original message.

ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible
if this email message is used for any indecent, unsolicited or illegal
purposes, which are in violation of any existing laws and the same shall
solely be the responsibility of the sender and that Bharti Telemedia Ltd.
shall at all times be indemnified of any civil and/ or criminal liabilities
or consequences thereof


---- Original Message ----


I have taken airtel DTH connection('s) on 25th October 2009 under New Mega
Pack scheme. (2 connections, 1 primary & another secondary)

Then there were issues related to the secondary connection mega pack (old
mega pack was provided instead of new megapack) and the same were resolved
on 1st nov 09. (reference no. 1346837)

Presently my account details / transaction details are shown as below

What does the above indicated Account validity of 18 Dec 2009 indicate ?

As per the scheme of purchase, I am entitled to 4 months of free usage for
primary connection. (i.e till 25th Feb 2010)

For secondary connection, I have paid 160/- x 4 = 640/- Rs which the
distributor thro. whom I have purchased the connection, confirm that the
same is done and the secondary connection shall also be active till 25th
Feb 2010.

The what is the meaning of the above validity date ? When I discussed with
your personnel over telephone, they informed that the website details are
not correct and there is error on the website.

I request you to confirm me that my both connections will work w/o
interruption and no further recharge requirement till 25th Feb 2010 and
there is problem with the webiste and website details are irrelevant and
wrong. (you may also take some steps to correct this website issue)

Please revert urgently on the above.