Airtel Complaints & Reviews

Worst Experience......When i connect my SIM its saying registration failed...

Hello,Â

I have facing issue with my number for the past 4 days. My new number i have call forwarded to my airtel landline number when iam out of town, now i connected my SIM to my mobile it is saying registration failed. But call forward is still in active.

I called 121 from my another number and informed them they done all the work they can but still it is not resolved at last they asked me to change the SIM card which might be the problem and i did that too on Saturday Evening 7pm (5th Sep) and informed the new sim number to backend team from Kodambakkam Airtel showroom, they said it will be active in 12 hrs. I called today and checked with Airtel and they said new SIM number is not updated. I dont know whats happening with your updation process. When i ask to connect to escalation officer or higher authority or to give me the complaint number they are not doing it. The number which stated in my email for escaltion [protected]-nodal officer & [protected] appellate authority always in busy.

I need someone to answer what happened to my old sim and what the status of the new sim number i gave to airtel and when this problem can be fixed. Pls treat this as priority and expecting your favourable response. Really worried of choosing airtel, this is my office CUG connection i need to forward your response to my management.

Date: 08th September 2009
To
Bharti Airtel
D-184
Okhla Industrial Area, Phase - I,
New Delhi - 110 020.

Dear Sir,

This is to inform you that I have a prepaid mobile connection from Airtel No. [protected]. Lately from 26th August 2009 I am having a problem with the balance on my account. My account is debited continuously on account of downloading songs and Subscribing to Hello Tunes without my knowledge or consent. I have never ever subscribed to Hello Tunes or downloaded any song on my number but these are getting activated on my number continuously. The sequence of events is as follows:

1. On 26th August 09 Bal on my mobile was Rs 114.79. At around 09.15 pm I received two sms stating that my acct has been debited Rs 15/- and Rs 30/- on for subscription to Hello Tunes and downloading song which I had never subscribed for. This brought my balance down to Rs 69.79. I spoke to Mr. Rahul at your Customer Service Dept at around 09.30 pm and he informed that this was happening due to technical error at your end; He also agreed to refund the debited amount back. The transaction Id for this was [protected]. He also deactivated the services of hello tunes after I tols him that this was activated without my consent or knowledge and I do not require these services.

2. On 27th August 09 my account was again debited for Rs 62/- for subscription to Hello tunes and downloading songs again without my knowledge and consent. This brought my balance down to Rs 7.79. I spoke to Mr. Ankit at your customer service dept at approx 11.00 am and he refunded back Rs 47/- online. Ref Id for this is [protected]. The balance was 54.79 now. I received a call from your airtel assuring that the balance amount of Rs 60/- will also be refunded approx around 12.35 am. Ankit confirmed he is deactivating the services of hello tunes from his end and I would not face any problems later.

3. Again on 27th August 09 my account got further debited for Rs 25/- at around approx 2.45 pm for subscription to Hello tunes and downloading songs again without my knowledge and consent bringing my balance down to 29.79. I spoke to Ms Bhavna at your customer service dept from your GK II Outlet and she refunded back Rs 30/- approx around 3.45 pm. bringing the balance upto 59.79.

4. Again at around 4.30 pm on 27th August 09 there was a further deduction of Rs 45/- for subscription to Hello tunes and downloading songs again without my knowledge and consent bringing my balance down to 14.79. I spoke to Mr Vinod at Customer Service Dept at around 6.50 pm the ref id for this is[protected].He also promised that he is deactivating the services of hello tunes.

5. In the morning of 28th Aug 09 I spoke to Mr. Akshan at customer service at around 10.15 am regarding deductions due to Hello Tune Preview Manager. He transferred the call to Mr. Tauseef who once again confirmed that Rs 60/- will be refunded on 28th August 09 and ref id for this is [protected]. He also agreed to refund Rs 45/- online. I told him there is no point since it will again get debited within 20 - 30 minutes automatically for this hello tune service and downloading songs again without my knowledge and consent. He assured it would not happen since he is deactivating the services. He also confirmed refunds will be done on 28th August 09 and ref id for this is [protected].

6. On 28th August refund of Rs 60/- was done by Airtel and I received a call at 01.20 pm for the same. I spoke to Mr. Rajesh Chauhan at your Customer Service at around 8.30 pm and got a refund of Rs 40/- . Ref Id for the same is [protected].



7. On 29th August 09 there was deductions once again on my account due to activation of News Pack once again without my knowledge or consent. I spoke to Mr. Mumtaz and Mr. Naren regarding this at around 9.45 am. They registered me once again for DO NOT DISTURB SERVICE although I had previously registered for it. I spoke to Mr. Sameer who is a Floor Incharge at your Customer Service and he refunded back the amount debited. The ref id for this is[protected]. This refunded brought my account balance to the correct amount.

8. But unfortunately again on the morning of 06th Sept 09 I found money deducted from account for subscribing to Pre Listen options once again without my knowledge and consent. I spoke to Mr. Shahbaz regarding this. The complaint id for this is[protected]. Again in the afternoon at around 2.00 pm there were further deductions and that is when I decided to visit your Gurgaon Sahara Mall Customer Service to sort this inspite of being very busy. I visited your Office at Sahara Mall and by then I found out there had been further continuous deductions on my acct when I checked my balance bringing my acct balance to Rs 9.79. In fact my balance got deducted while I was in your office in front of your personnel and I showed it to them. They could not give me any satisfactory solution to why this was happening automatically. I met Mr. Mohnish there and he refunded back Rs 100/- on my account saying that Airtel Live is getting activated in my acct. he also confirmed that he is deactivating the Services which were active and also showed me message regarding
that. There were no further deductions on 06th Aug 09 or 7th August Morning and Afternoon. I MUST POINT OUT HERE THAT THROUGHOUT THIS DURATION THE MOBILE WAS CONSTANTLY WITH ME AND SWITCHED OFF IN THE NIGHT OF 06TH AUG AND 07TH AUG. Again on 08th Aug morning I get a sms saying that Rs 15/- has been further deducted for downloading some song which I am not aware of without my knowledge and consent. I spoke to Mr Mohnish who had given me his mobile number [protected] and works at your Sahara Mall Outlet. He told me to contact Customer Service to speak regarding this. I called Customer Service at 10.10 am on 08th September 09 and spoke to Mr. Abhijit who confirmed that Airtel Live Services were still active on my acct inspite of Mr. Mohnish deactivating them on 06th Sep. And I had not subscribed for any AIRTEL ADDITIONAL SERVICES AND NEITHER DO I WISH TO SUBSCRIBE FOR THESE. Mr. Abhijit confirmed that this is happening due to technical fault at your end and agreed to refund the money that had got debited. The ref id for this is 08119275. I also spoke to Mr. Mohnish once again regarding this who insisted that this was happening due to my fault.

I am requesting you to kindly look into this matter and solve this once and for all because I am sick and tired of calling your Customer Service every second day regarding this and not getting any permanent solution about this. There is no point you refunding me the money and it again getting debited automatically. Hence I request you to kindly investigate my case with your Technical Department and give me a solution to this. I have been unable to contact your Technical Department inspite of trying numerous times. If you are unable to offer me a solution to this then I will be left with no other option but to cancel and discontinue my all other AIRTEL connections eg. Other mobile, landlines and Broadband.

I hope you will look into this matter and offer me a permanent solution for this matter.

Regards

Jaysurya Choudhury
New Delhi - 19
Mob [protected]

I activated DND service on my Mobile No. [protected] in march 2008, Till today that is 07/09/09 am still receiving Aidvertisment SMS on my cell. They are coming daily basis, in a day i receive minimum 3 to 4 SMS. Some times i loose my concentration because sms comes at very stupid tiimings like, 11.00pm or 8.00 am. Called many times to Airtel, they just give me complaint number thats it. Nothing changes after that. Acoording to me , what i think that mobile service providers sells our consumer database at very high price, which is 100% profit for them. Now they have given our database to telemarketers and now they cannot stop it. Please anybody suggest me how to file complaint against Airtel in Police.

Please discontinue airtel wap. They are simply deducting the money.

8TH SEPTEMBER 2009



Sir,

I have repeatedly informed you through Email that my Airtel mobile connection (Number-[protected] ) is to be disconnected. You have also acknowledged my request through at least two Emails, the last one was dated 16th May. But what you have done is not to disconnect inspite of receiving repeated request from me and you still keeping sending me bills for the connection. Disconnection is in your hands. Whether you want to do it or not is again in your hands, but don’t expect me to keep on paying. Please disconnect the mobile connection immediately and stop sending bills for the same to me. If you don’t disconnect it don’t expect me to pay your fictitious bills. I am going to send a complaint to the telecom authorities and to a number of consumer fora. And please be clear about it that I would not be paying any of your fictitious bills even if you don’t disconnect the mobile connection. I am attaching two of the Emails sent to me by you in response to my request for disconnection, the last one being dated 16th May 2009.

On deliberating on your strange lack of response when it comes to disconnection I realize that you have a very clear plan of action. If a person with a post paid Airtel connection requests for disconnection, your strategy is not to disconnect but to keep on sending the bills with the hope that you will be able to extract money at least from some of the customers.

PARTHASARATHI SAHA.



P.S.- YOU ARE STILL KEEPING ON SENDING THE BILLS AND NOT PAYING HEED TO THESE EMAILS.DONT EXPECT ME TO PAY THESE FRAUDULENT BILLS.




[protected][protected][protected][protected]
From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Date: Sat, 29 Aug 2009 23:06:37 +0530
Subject: Re: DISCONNECT POST PAID MOBILE [protected] [|BAL|[protected]|[protected]|]

Dear Mr. Saha,

Thank you for contacting Airtel.

You had expressed concern over delay in disconnection and bill after disconnection of the mobile number [protected].

We understand your concern and will work towards resolving the same. We sincerely regret for the inconvenience caused in this regard.

We would like to inform you that your request for the same has been registered the request reference number for the same is 22407076.

We will revert to you on or before 10/09/09.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Tharageswari P
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@hotmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 29/08/2009 22:20:32
Subject: RE: DISCONNECT POST PAID MOBILE [protected] [|BAL|[protected]|[protected]|]

29TH AUGUST 2009

SIR
INSPITE OF HAVING INFORMED YOU SO MANY TIMES TO DISCONNECT MY POST PAID MOBILE YOU ARE STILL SENDING ME THE BILLS.PLEASE DISCONNECT THE MOBILE IMMEDIATELY AND DONT SEND ANY MORE BILLS.THIS COMMUNICATION TO WHICH I AM REPLYING IS DATED 16TH MAY 2009 AND YOU ARE STILL SENDING ME BILLS AT THE END OF AUGUST 2009.IS THIS THE WAY YOU WANT TO FLEECE EVEN YOUR EX-CUSTOMERS.ANYWAY I WILL LODGE A COMPLAINT AGAINST YOUR COMPANIES METHOD OF TRYING TO EXTORT MONEY FROM THE CONSUMERS BOTH TO THE TELECOM AUTHORITIES AND ALSO TO THE CONSUMER COMPLAINTS FORA.
PARTHASARATHI SAHA.
15A POCKET-4 MAYUR VIHAR PHASE-1 DELHI-110091.


________________________________

From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Date: Sat 16 May 2009 13:32:42 +0530
Subject: Re: DISCONNECT POST PAID MOBILE [protected] [ BAL [protected][protected] ]







Dear Mr. Saha

Thank you for contacting Airtel.

You have requested us for disconnection of your Airtel mobile number [protected]and expressed concern over ebill not received and requested for the same.

We would like to inform you that your request for the same has been registered the request reference number for the same is 21639342.

We will revert to you by 21 05 09.

You could also send message to 121 to know your bill amount and unbilled amount. The format is as follows:

OT to 121(Toll free)
UNB to 121(Toll free)

Kindly be informed that you will be receiving a bill for usage till the date of disconnection for the current billing period.





Regarding ebill kindly send a message as EBILL EMAILID MONTH to 121 (toll free) to avail any particular bill from last four months bill through email. The same will be sent to your email address immediately.







The bill through email is password protected and you can retrieve it by sending a message as ebill password to 121 (toll free) and it will be sent through message immediately.







You can also logon to our website www.airtel.in to view the last 4 invoices with Itemized statement at free of cost after 2 days from the bill generation date. You can find the below steps to view your bill details:







1. Logon to our website www.airtel.in



2. Please login with the username and the password and you would be able to view your Mobile account details.



3. Click on Bill Guide option



4. Select the invoice period to view the details and click on Bill details



5. Click on Itemized Call Statement to view the itemized call details.







You can also click on Receive bill on Email option to receive bill in PDF format.




For further assistance mail us at [protected]@airtelindia.com







We value your association with Airtel.







Warm Regards









Nakul Raj Joseph Raj
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@hotmail.com
To: [protected]@airtelindia.com
Cc: [protected]@hotmail.com
Sent:[protected]:02:15
Subject: disconnect post paid mobile [protected]

15th MAY

SIR
I WOULD BE DEEPLY OBLIGED IF YOU COULD DISCONNECT MY POST PAID MOBILE NUMBER [protected] WITH IMMEDIATE EFFECT AS I HARDLY USE THE NUMBER AND SEND THE LAST BILL TO ME.I HAVE ALREADY SENT TO SMS TO 121 BUT HAVE GOT IRRELEVENT RESPONSES.

PARTHASARATHI SAHA

15A POCKET-4 MAYUR VIHAR PHASE-1 DELHI-110091.


________________________________

Express yourself instantly wi
....Rest of the message is truncated. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.


[protected][protected][protected][protected]
Express yourself instantly with MSN Messenger! MSN Messenger

I recieve lot of daily messages on my Airtel Prepaid number([protected]) regarding stock market & there is no number attached with it. The message header says TA-Vipul or TM-Vipul & there is no number given to unsubscribe this service. Even airtel customer care agent was not able to help me. Please help me.

Dear Sir,
I have recharge Rs. 94/= on 05-09-09 as per message received saying that charge Rs. 94/= for 100MB internet for 30 days. But i am unable tp connect to internet till date. When I am subscribing Rs. 35/= for ine day internet that time is activating for one day only. Kindly do the needful enable connect internet to my Mobile Prepaid No. [protected].

Best Regards

Abinash Chandra Dutta.

It is to inform painfully that I, being a custmor for Airtel Mobile Services, am not getting the network covrage at my following office addressed:

Project Incharge, Veterinary Clinical Research and Experiential Learing Complex, Livestock Inspector Training Centre Hostel building, Dandi Road, Navsari Agricultural University, Navsari, Gujarat. Therefore, immediate needful in the matter is requested.

Thnking you,

Contact No. [protected]

Dear Sir,
on 26 august 2009 Ms.Jothi of AIRTEL Broad Band division, T-Nagar Branch called me for AIRTEL Broadband connection. She sent one Excutive to my residence to collect document & payment, same day I was giving cheque amount of 1000. He told me your connection is installed within three day to five days.On 28th & 29th august I Called [protected] Ms.Jothi told me your application today only login i.e.27.08.2009 so you will get connection sat or Monday again I am requested due to my online examination I required Broad Band connection activities urgently before sat 06.00pm or possibly Sunday before 11.00am then She said maximum try my best level, After the call no information at all till today i.e.04.09.2009 even today about 2.00pm I given call to Broad Band Customer care No.[protected] along with my application No. CH874332 one of Ms. Revathi who is attend my call, she said your application details are not available in our system. Please contact concern branch so you will get information and I am asked provide compliant no for my conversation of my connections, just simply she said sorry unable us to give compliant #. because of your application is not login our system unable us to accept your compliant. If not provide Broadband connection they spouse to infirm me but no information at all. Please take necessary action about my connection and do the needful.

Today i.e. Saturday(05.09.2009) they are accepted my compliant and provide me Compliant # 23980310 / 05.09.2009.

Based on my compliant please take necessary action against my compliant and expecting favourable reply then only I can able accept my connection.

Warm regards

Geethasridhar.

Dear Sir,

I am Naresh Kumar Janghel, I had purchased prepaid sim card in 2007 for life time. my mobile no. is
[protected]. I have been rechared it regularly along with airtel tarrif voucher.Today I was surprised when I saw sim card registration fail in my mobile phone.wihtout assigning any reason by airtel company for such activity.After that I Contact local service centre of airtel &met official authorties but his behavior was not co-oprative and good. In stead of solving problem he advice me purchasing a new sim card.

so,please you look into matter & solve it too soon, so as to I enjoy with airtel service.

Thanks,
Dt.[protected]

respected sir,


My Nationality is indian am a kerailite too.Now am in saudi arabia.As i want to move to my native i requested for a airtel sim(kerala) to my friend with my own address proof.now am in saudi arabia and a am unable to know the mobile number.got a sim number.so please provide me the help as soon as possible.my sim number is[protected]

my no [protected] i need my callbarringpasword to deactivate my callbarrings please send me my password as soon as possible urgent sir

As a DTH subscriber i have the right to see all the FTA channels, but even then Airtel has blocked ABS1 FTA channels i.e. from Asian Broadcast satellite from the last few weeks which is completely wrong. I want you to peep into the matter....

Expecting a quick response....

Thank you
Rakesh Malhotra

Hi,

i have participate in the discover india contest through SMS "55155" & scored 130 points (26 questions) up to now. For further continuing my game, i want to know the rules & conditions.
I am not able to found at web sit"www.airtel.in/contest" as per instrustions given.


My Mobile No: 9144-[protected]

I HAVE AIRTEL COMPANY USB MODEM WHICH IS MANUFACTURED BY MICROMAX COMPANYAND MODEL NO MMX610U, I LOST THIS MODEM SIMCARD PIN TRAY,I HAVE CONTACTED AIRTEL OFFICES SO MANY TIMES BUT NOT GOOD RESPONCE, IT IS COMPANY RESPONSIBILITY TO PROVIDE PART AFTER SELLING, IT SEEMS THAT AIRTEL SERVICE IS VERY WORSE, I CANT USE THIS MODEM DUE TO LOST OF VERY SMALL PART WHICH CAN BE REPLCE EASILY

This is to complain about a VERY VERY BAD experience of customer care service for AIRTEL digital TV, I am writing this mail because as a customer currently I am feeling helpless to get any kind of help either from AIRTEL customer care No.[protected] or from mail id [protected]@airtel.com.

I have a AIRTEL digital TV at my home, on 2nd September at night I recharged my account with 100/- Rs. as my account balance was negative, I have 3 TOPUPs enable in my account HINDI PLUS, KIDS PLUS & CINE PLUS, after recharging the account I called up at customer care on[protected] from my registered mobile No. [protected].

As far as I know in CINE PLUS TOPUP there is two options for activating the channels, either you can activate STARMOVIES, HBO, MGM & SONY PIX or you can Activate other bunch of 4 English movie channels in which STARMOVIES & HBO would stay common in both options(I know this because at the first time when I activated the TOPUP the Customer Care Executive has told me this information), so when I called up Mr. Himanshu has attended my call, I asked him to provide me information about channels available in CINE PLUS TOPUP, surprisingly he told me that he is not allowed to provide the information about the channels available in any TOPUPS, I told him many times that previously Customer Care Executive has only provided me the information of channels but he just kept on saying that he is not allowed, I asked him for any alternative and he gave answer that " CONTACT YOUR DEALER" !!!!!!!!!!! Is this true??????????? do I have to contact my dealer for information regarding TOPUP activation? then what's the use of toll free Customer care?

After this much useless conversation I asked him to provide me any telephone no where I can do complain about this, but again the same answer I AM NOT ALLOWED TO PROVIDE IT, Then I asked his name he told me his name as Himanshu, I asked for full name because if there would be more then 1 Himanshu then how will I decide with whom I have talked, and you might be shocked to here that he told me HE IS NOT ALLOWED TO TELL HIS FULL NAME!!!!!!!!!!!!!!!!!!!, I said it's ok don't tell me your name just make me talk to your Senior and he put me on hold for a long time and some one else came on the call, he told me that he is Senior of Mr. Himanshu (Actually I know he was not Himanshu's Senior, he was just another executive sitting next to Himanshu), I simply asked him his name first but even after asking for 10 times he was not telling me his name, at last when he was not having any other option he told me his name and can you imagine what would be his name?????? SURPRISINGLY his name was also Himanshu........... I asked the same question to him and he provided me information about the Channels available in CINE PLUS, he told me name of 6 to 7 HINDI channels are available in CINE PLUS, I asked him 3 to 4 times, are you sure this all channels are available with CINE PLUS?, he said yes Then I informed him that CINE PLUS is not a Hindi channels TOPUP, it's a ENGLISH MOVIE channels TOPUP and he was speechless, he asked me to be on hold and after a while he told me THERE IS SOME TECHNICAL PROBLEM SO DUE TO THAT I WOULD NOT BE ABLE TO PROVIDE YOU WITH THE INFORMATION, and without informing me he handed over the call to Mr. Himanshu.

After the call handed over to Mr. Himanshu he changed his answer from I AM NOT ALLOWED TO PROVIDE to THERE IS SOME TECHNICAL PROBLEM AND I CAN NOT SEE THAT INFORMATION ON MY SYSTEM SO NOT ABLE TO PROVIDE THE INFORMATION.

Now can you Imagine how long this talk would have went on??? it was 29 Min. long call and at the end I was helpless neither I got any information about TOPUP nor about any telephone No. for complain, after this call I again called on toll free No. and selected TECHNICAL HELP option from IVR menu by pressing 3 on my cell, that call got disconnected as soon as I reached to the executive so I again tried to call the toll free No. but it was not getting connected so I called from other Mobile No. [protected] available with me, This time I reached to Technical Help Executive Mr. Kiran (Again no full name because I asked him his name at the end of call and he was knowing that I am going to complain for the issue) I asked him about any telephone no. where i can do complain but he REFUSED my request and asked me what is the issue, I explained my experience and request to provide me the information about TOPUP, But as I was expecting he was not having any knowledge about the TOPUP so I haven't got any information and I cut the call.

I humbly request you to take some actions against Mr. Himanshu and his Senior Mr. Himanshu!!!!, I also hope that I will get some reply from your end.

THIS WAS THE MAIL I SENT ON 3RD SEPTEMBER 2009 ON [protected]@airtel.com MAIL IDBUT TILL DATE I HAVE NOT RECEIVED ANY REPLY FOR THE SAME, CAN ANY 1 TELL ME WHERE CAN GO NOW TO COMPLAIN ABOUT THIS????????????????????????????????????????????????????????????????????????????...⇄

Dear Sir / Madam,

My name is Manish Kumar and I am using Reliance phone number [protected]. Since last few months I have been harrased by Airtel Tele Callers for some pending payments from someone by the name of Mr Gopal Mohan. In last few months I have received around few hundred calls from their call center / Tele Callers / Collection Agents. I have been telling them that its a wrong number and I don't know anyone by the name of Gopal Mohan but still I keep receiving the calls again and again.
I am receiving these calls almost anytime and even sometimes on Sunday.
Last week a collection agent called me and threaten me of paying the bill. He even gave his Employee ID and told me that I can do whatever I want and they will not stop calling me till they get the money. Below are few details:
Employee Name : Ram Das Gulati
Employee ID : 3245
After I inquired about the case details Mr Gulati told me that the Case ID is 13499410 against the name of Mr Gopal Mohan resident of 75, Jagrata Marg, DLF CIty, Phase 3, Gurgaon. I asked them to kindly go to the address and speak to the person istead of harrasing me. Mr Gulati once again refused and told me that they will keep calling me as long as this number will be there in their database. Below are some details of the calls I have received in last 10 Days.

1 [protected] Monday, August 24, 2009 2:23 PM
2 [protected] Wednesday, August 26, 2009 5:43 PM
3 [protected] Saturday, August 29, 2009 6:03 PM
4 [protected] Monday, August 31, 2009 4:30 PM
5 [protected] Thursday, September 03, 2009 12:57 PM
6 [protected] Saturday, September 05, 2009 11:34 AM
7 [protected] Saturday, September 05, 2009 1:32 PM
8 [protected] Sunday, September 06, 2009 6:20 PM
9 [protected] Sunday, September 06, 2009 6:21 PM
10 [protected] Monday, September 07, 2009 10:38 AM

Please let me know what should be done as I am really upset with Airtel.

Regards,

Manish Kumar
[protected]@hotmail.com
[protected]

Subject: Irresponsive and misguiding of customer on the Airtel Boradband D.P Shifting issue of Tel. NO.:[protected]

Dear Sir/Ma’am

This is to inform you that I am the Airtel Braodband customer (A/c ID:[protected] since 15th February 2008 and paying my broadband bills on time.

On August 21st 2009, I have requested for the shifting of DP from the Wall of Neighbour’s house that was going to be broken for their reconstruction work. But the DP hadn’t shifted till 24th of August (the wall was broke that night). Then I re-complain for the above on 24th August.
Every time I was assured by the Customer Care Executive that it will be resolved by tomorrow. But the case is still unresolved. I am mentioning below the dates of complain.

S. No Request No. Date Issue
1 23381782 21/08/09 D P Shifting
2 94332272 24/08/09 D P Shifting
3 23540728 25/08/09 D P Shifting
4 23571254 26/08/09 D P Shifting
5 23615562 28/08/09 – 31/08/09 Connection Cancellation request due to irresponsive service.
6 95824325 1/09/09-02/09/09 Connection Cancellation OR Shifting of DP
7 798199 03/09/09 Cancellation of Connection (But Mr. Ahmad, Sr. Exec., told me that it will resolved within 4 Hrs.)
As mentioned above, the commitment hasn’t fulfilled by your side. Due to these irresponsive services, I have failed to give 2 online examinations and other important work.
Now this way of misguiding a customer and irresponsive services, I am suffering from the loss. I wouldn’t like to be your customer any more.
I will pay the last outstanding amount, but you are requested to cancel my broadband services.
* I am also sending this CC mail to Consumer Forum. Please do the needful at earliest.

Aditya Bhushan Sahay
A/c No.: 13559738
Tel:[protected]
Mobile: [protected] / [protected] / [protected]

I applied for an Airtel Broadband Connection end of July. From day one I had frequent disconnections. I called customer support and after repeated attempts to reach them and have someone come .. No one came. After a week or so they sent me a Bill. I called up and asked why the bill is sent plus the connection is getting disconnecting 10 - 15 times every hour. They told their main server was down and that its resolved .. so should not be any problems henceforth.

But my problem persisted. I tried filing a complaint several times .. but they never solved the issue and told the next time when I called the issue is resolved. I told I should tell that ... its NOT resolved. After that they never respond to my questions or hang up when I call or just say within 24 hours it will be resolved. I wrote to the appelate authority and Customer Support but got no response still!!!!

I went to the Head Office and tried speaking to all the authorities ... They say there is a problem with all my 8 systems and my modem.. but the connection is fine!!!!! I am not getting any resolution but bills are sent to my home.

AIRTEL customer support is ruthless poorly mannered and poorly trained. Most of their representatives do NOT know Enlish and will respond irrelevantly. Fed of calling them numerous times and being hung up when they din know answers we went to the Airtel Head Office here in Coimbatore.

We met three managers who claimed to be for Collections , Operations and Technical BUT did nothing to solve the issues. The name of the Managers are Eeswaran , Pravin and engineers who came numerous times were Karthik , Elango , Gopi none of them who solved the problems. They gave informations like it's problem with their cable first then they told am connecting multiple systems and that so on and so forth.

They block several competitive sites like iconnect ( Airtel provides VOIP ) and also lot of websites do NOT open with Airtel. They refuse to accept they block the VOIP BUT THEY DO BLOCK. If you give them properly they unblock and you can use VOIP!!!!! Finally one engineer told they block VOIP but if you put this DNS it will work but do not give the DNS Out!!!!!!

They refuse to solve the problem or disconnect my connection. I spoke to the Zonal Manager too but with no resolution still. !!!! Can somebody adress this and resolve it for me??

Regards

I recently bought 19"LG LCD TV under package offer of free DTH and Set Top Box.
Spectramind is due to supply DTH according to the package conditions, The scheme close date is 5th Sep 09.But I got the DD and their reply stating form received after closing date. By the data we see on the net this company seems to have a habit of cheating consumers on even small gifts like T shirts. Such companies without values should not be allowed to work.