Airtel Complaints & Reviews

I have a satellite office in Delhi and all my work happens on ‘net’ today. But my broad band has not been working properly for 20 days. Low signal problem and net signal keeps breaking.



Since 2 days, no proper signal at all. I have called again and again. No one has visited my house. On top of that I got a sms on my cell saying your problem has been resolved. When no one came how the problem can be resolved.



I have had an experience with AIRTEL which reminded me of MTNL days.



I called Call Centre this morning 4 times between 8:45am to 9am. Twice no one picked up phone. Once some one picked up they didn’t talk. Again I called it went into Interactive voice and the person then dropped the call. Finally 5th time I spoke this girl and she logged a new complain.



My complain no have been 19th Aug – 23329394 at 11:30am

21st Aug – 23379011 at 9:30am

21st Aug – I called around 5pm but this person didn’t register my complain. I wanted to escalate the problem and speak to the Manager, but I was given some story by this person and was not made to talk with anyone.

22nd Aug – 23419958 at around 9:10am this morning. talk time 11 mins 5 secs



Since 15days my net was weak, I called Shiv- the Airtel rep some 10 days back on his cell. He said he will come and check but never turned up. I may not have called him but these people, Amit and Shiv, who service Nimri Colony area from Airtel Pitampura office have provided us their own no’s for help. So I did. One day in between they came but left as no one was at home though we told them to come after 11am.



Even at this moment my problem has not been resolved. I would definetly inform the higher ups as they should know what is happening on the ground. All this is very bad for Bharti’s reputation and irks customers.

actually i got a message from ur side that a java game has been downloaded on ur mobile n rs 99 have been deducted twice...i didnt first of all download d game n didnt even receive it...i recently got my bill n rs 200 were added to it.i called ur customer care representative n she assured me to solve d problem.now wen i call up dey r teln 2 pay the whole amount inclusive of rs 200 which i havent downloaded...plz do look into the matter as soon as possible...i have 2 pay d whole amount r pay rs 200 less, , , pplz do reply fast..thanks, ,

HI,
I AM AIRTEL PREPAID CUSTMER & MY MOBILE NUMBER IS [protected],
I receive a call daily from 290601 at around 7.30 - 9.00 IST as well as a message and balance gets deducted
I have called customer care many times but of no use, they are not able to solve this issue


Please cancel this scheme as soon as possible. It is irritating me.

hellooo i m using airtel friendz card of no [protected] from past 1yr the call rate was 15p for 5numbers and that numbers can be changed anytime and the daily rental was 1rs... from last month airtel started special 5 for normal airtel customers which changed 5rs for changing 1number, call rate was 20p and daily rental is 50p, so bcoz of this i gave a complaint to airtel customer care they told ur profile has been reseted and now u r enjoy ur old scheme but still now my scheme is not changed so plz look in this issue and try to resolve it as soon as possible


Hoping for ur favorable reply

Indian telecom regulatory board TRAI had introduced a feature to all the mobile operators that if the customer wishes and activates the "do not disturb" feature(to be provided free of cost) then no promotional calls/advertisement SMS should be sent to that number.

Despite that critical information such as company details, address, residence address, family members details etc are circulated to vendors. I got calls within a week of activating my new airtel number and got lots of call from credit card and insurance companies. (My brother who bought a similar connectio around the same time from Airtel didnt get any call. Catch: He applied as a college student!!!)

To take the DND feature of airtel, you have to send an SMS to them after which they take 45 days to deactivate the feature. In the meantime, I get bombarded with still more calls and text messages from a lot of companies for which I might have been a prospective customer.

Today after about 5 months of activation that system, I still get text messages on promotions and offers.
Worse so that I got a message from a local politician on the day before of election seeking votes (a criminal offence per se).

The customer care executives cannot explain the reason but I seriously doubt whether Airtel compromises the security of its customers by sharing/selling the vital customer information. I am writing to TRAI as well with this complaint.

1. I was cheated first by an agent who came to my place made false commitments n gave a wrong plan details n sold me 3 sim cards n promised intercalling between these 3 numbers would be free.He gave me his number n did not respond to my caals.
Moreover Airtel Customer Care service denied the fact by saying that its an agency agent and have got nothing to do with him n denied to compensate

Later i had to visit airtel gallaries many a times to get my coonection converted from post paid to preaid where again i paid n found dat i was cheated again regarding call rates.
Number:[protected] registered on Ajinkya Surve's name, [protected] registered on mom's name Anagha Surve.


2.I deactivated my post paid number n should have recieved the deposite back in 45 days but havent still recieved after 3 months, later on requesting they replied that it was adjusted in my bill which was nt so.
Number:[protected] registered on my mom's name:-Anagha Surve

3.Moreover very bad service got 2 faulty sims twice n had to visit myself to gallery
I have waisted a lot of money n time for many troubles

Respected Sir, I want to unsubscribe airtel wap services from my mobile [protected], as this has become a big headache for me everytime the balance amont is being debited(20/-).I have tried so many times but of no use.So many people have been suffering from the same problem.I don't know what the Government is doing? I request you to help me in this regard..Thanking you...

Hi,
I am using Airtel postpaid number for more than One and half year. My number is suddenly disconnected and it shows "Sim Registeration failed". I have called from friend's number so many time to 121 but I didnt get any response from Aitel. I had also written mails to Customer support but never got any satisfactory reply from them . Even nodal office (Asif ) hasnt replied with vaild reason why my number is not working.

It took them 2 weeks to find out that my number is disconnected because of some internal changes in system and I need to apply for new number without any fault of mine.

Even after all this, these support people are asking me to deposit bill for the duration that my number was not working.

Can anybody give me a vaild explanation ????

my self Sunil Seelay Add. H No. 2026, Sec-16, Faridabad. i applied for Internet Wy-fi connection. MR. Mahender, (Airtel Employee) came to my home i asked him for hi-fi inernet connection he told me about hi-fi connection plan of Rs. 998/- unlimited download for a period of month @ speed 512 kbps for this i paid him Rs. 1500/- in cash and he told me that the Airtel connection with Wy-fi internet connection will be activate in 2 days, but nobody came from Airtel Company for installation. After 4 days Mr. Gautam came to my home and installed the Land Line Airtel Connection No. 4074014 with landline modem internet connection. when i asked him about wy-fi connection than he told me that wy-fi setup is out of stock and he will managed that wy-fi instrument in 2-4 days. Than i asked him about the speed of landline modem for internet connection, he told me that speed of landline connection is 256 kbps as equalent to the wi-fi system plan of Rs. 998/- than i told him that Mr. Mahender told me about speed of that plan is 512 kbps than I told to gautam how Mahender misguide me about the wi-fi connection plan.
Than Mr. Gautam told me that the speed of 256 kbps is also sufficient to you but i refused that i dont want landline modem connection than he told me that you used that landline modem connection instead of wi-fi connection and as soon as possible we provide you wi-fi connection due to unavailibility of wi-fi system but after installation of landline modem nobody came to mjy home to instal the wi-fi system in beetween i call them many times to disconnect the my Airtel Connection No. 4074014 than i recieved many calls from the Airtel company and every time i told him for disconnection of the connection and refund of payment but today i got a massage on dated 21.08.2009 from Airtel Customer Care account No. 15035487 and amount Rs. 1018 payment due date 07.09.2009.
I want to know from U when the company didnot install wi-fi system in commitment time and also in earlier i told him many time that i dont want to use Wi-fi system because delaying in installation of wi-fi system and misguiding me about the plan by Mr. Mahender in earlier so i requested you to disconnect my connection and refund me the payment

Dear Sir,
i received a sms from 64611030 on 20/08/2009 at 8.58pm that is "thanks for using(Misc, Miscellaneous) subscription service on Airtel WAP. You have been charged Rs.30.Enjoy http://gculb.in." but i did't subscribe any this type of service.
When i contact to airtel custumer care 121 to know about this UNWANTED subscription one says that u r using the funzone service on airtel wap(at 11.52 am 21/08/2009) and cut the phone than i again tried to this no.and the 2nd one named ramakant said that u r using ringtone subscription.
Sir now i want a specify answer or my 30ty rupees back. Oterwise i will contact to the consumer court.
Thanks.
Akshay Kumar Samoda
mobile no-[protected]

If Airtel do this kind of Poor service to their Clients Then I am going to inform all my people to disconnect Airtel connection. May be they are not aware the potential of my Cliental. Since I am a Manager Marketing I can very well do marketing against Airtel Services. As long as they delay service for my complaint, they are making it worse thats all I can advise.

I, Koushik Chakraborty is a good customer of Airtel Prepaid service, Mobile no - [protected]. Also I have already used your NOP ( Net On Phone) service in my N79 handset. There is a option of Free Java Games. I have been downloading some free games with the help of your above service. Now question is that. Is there any hidden charges for downloading those free games? It has been chaged 50/- from my a/c. Kindly look into the matter and revese the amount if possible from your end.

i have purchaced AIRTEL DTH just because i have a good image of it in my mind as i m using its products ( brodband, postpaid connection ) since 5 years . but AIRTEL DTH service is complimentry to what image i have . i m unable to see any thing in my TV just because of AIRTEL DTH . i have registered complaint many times in last one week regarding this problem to airtel customer care but i have not get any constructive solution of this problem . daily i got a message from customer care executive that " a engineer will come today dont worry " but nothing has happened yet . also reaching customer care executive is also very big deal, after so many time i[censored] are lucky then u will get customer care executive . many times he will cut the phone then u have to start same sequence again . daily u will get a complaint number after so many hurdles i also like to write names of some customer care executive whom i had conversation regarding complaint . Smt Jyoti Singh, Mr Kunal, Mr Sarkar. all these guys havent replied properly . even they have not raised my issue .just giving me the same answer that " an engineer will come tomorrow 12 hrs " but nothing has happened, also service mans of AIRTEL DTH are not technically equipped they just know how to reset a STB otherwise change it nothing else not maintaining any professionalism, behaving very casually they have told me that after half an hrs your TV will start and if you have any problem then just call me at[protected]. i have tried this number many times but no body has replied he just cut my call . now i m completly fed up of doing all this jugglery. i also have other works i m unable to continue this any more thats why i m writing thi complaint against AIRTEL DTH.. kindly take some legal action as early as possible .
REGARDS
VIVEK JAIN
INDORE ( M.P)
registered no at AIRTEL DTH - [protected].

I want to bring to everyone's attention, serious abuse of customers by Airtel, as evidenced by me.

We have been using the airtel no xxxxx xx135 for the last few years. Its in the name of my wife.

It was in postpaid mode for the last few years. Around Aug 1st, we switched it to prepaid. We submitted the necessary documents/photos at Airtel’s relationship centre located in Nandidurga road in Bangalore – it was collected by a representative named Shoaib. They issued a new sim card which got activated a day later and we have been using it for the last 20 days.

On Aug 20th, we received a SMS from Airtel, stating they have not received the necessary documents from us and all outgoing calls are barred, as directed by TRAI.

I find it absolutely ridiculous that Airtel can treat customers this bad & cancel a service without consulting us when there is no fault on our side. If Airtel lost the documents, I would expect they make a sincere apology for their mistake and request us to provide them with duplicates instead of disconnecting a service using the name of TRAI.

I called up the customer support at 121 and spoke to one Mr Ikram and Mr Sultan (who mentioned he is a supervisor). Both of them feigned helplessness and requested that I visit a dealer to resubmit the documentation. Complaint # provided by Airtel is # [protected].

I find this absolutely ridiculous that I need to waste time again when I have completed the formalities from my side. Add to it the fact still I have not received the postpaid deposit from Airtel – hence Airtel must be in possession of two sets of documents from us at this point in time. Mr Sultan from Airtel, mentioned it will take 7 days to verify and resolve it. While I am ok with it taking 7 days, I want the service (outgoing calls) to remain enabled while Airtel investigate the mistakes that happened at their end. To wait 7 days to reenable service, because of Airtel’s fault is unacceptable to me, that too in the name of directive from TRAI.

I have escalated this to nodal & other contacts provided by Airtel. The resolution times run to 10’s of days and months for appellate response. Should we wait without service (when we have legitimately paid & submitted the expected documents?) while the process of figuring where Airtel dropped the ball?

I am unable to see any information in TRAI site that says for Telco’s mistake customer service should be disconnected. I find it totally appalling, the treatment meted out with timelines for resolutions, that make a mockery of the customer in the name of TRAI.

I am not sure if other Telcos provide a better treatment to customers. I hope TRAI can look into such abuses by Telcos utilizing TRAI’s name to refuse services or put them thru hardships for no fault of theirs.

I can be reached at [protected]@yahoo.com, if you need any further clarifications. Thanks.

Krishnan

Hi!
M airtl usr, i faced d prblm of daily dduction of 5 rs. rgarding to vhm of d day subcription since 4m lst 2 month bt nw prblm hs been solved...Bcz i strictly told to custmr cre xcetive dat dey r unable 2 solve ma prblm so m going record their cal specially dat line in wich dey told dat ur service wil b unscribe within 4 hours, aftr dat i wil complaint against dem 2ward consumer forum/court, humans right n police station and i wil provide dem last recorded clip as proof..Aftr doing such things my prblm is solved aftr 2 mnth...I wish 2 say dat airtel netwrk is just lyk a chutiyamatic network...Airtel got dis prize, honour due to only their lazy, so lazy n untrained cstmr cre execative...So i request plz provide gud n trained xcative n solved d prblm of custmr as early as possible...But At lst i lyk 2 say dat as compare 2 other network, airtel is better one...

i live in meerut . my airtel cell no is [protected] on this no gprs facility was not avilable after sevral request later on they provide this service. then i request to customer care officers namely ajit, roma, and others i does not recollect their name at this movment but they do not responed properly and do not give any information for gprs settings to connect with my pc. when i request again to them they terminate my customer care service. for this uncooprative act i deeply shoked and hurted. kindiy help me .
i will be highiy obliged.

ravindra singh

Respected Airtel head office,

I have been your customer since last 10 years and was very satisfied with sevices .But recently there was a girl by the name of Simran calling us from the airtel billing department and verbally abusing us . Like she said'"our airtel boys will [censored] you if you dont pay our bill".Do you think i would ever like to pay the bill even if i want to.The cost of our bill is 5 thousand. My sister went into depression because of SImran. I am sorry, if people like Simran will stay in your department than we would'nt like to be a part of it. We have a big social circle and most of them have airtel connections

Its my request to please take an action against this girl as soon as possible. We will be very thankful to you.
Thanking you
yours sincerely
gursharn kaur

Dear Concern
Before this matter I am working with Airtel more than 7 years that time working as a retailer and purchase recharge coupons from Ajmer distributor ( MOBILE SANGRAH ) mostly we have sold Airtel after with Mr. Ravindra Sharma (Ex TM) at Merta City he forced to me that why don’t you take distributorship, that time Airtel recently started rural distributorship on behalf his suggestion I have decided to take rural distributorship of Airtel as I want to work with Airtel and still want to work with Airtel. But I have some issue regarding Airtel.
I have submitted DD on 14 July 08 in the faviour of BHARTI HAXACOM LTD.of Rs 10000 and other agreements.

Mr. Ravindra Sharma is willing to take bribe from me of Rs 5000 through Ex distributor of Airtel Jasnagar ( Deepak traders) they both has come to take bribe at Alniyawas on 14 July 08 for bribe, I didn’t give them, I have submitted my all documents on 25 Aug 09. Because of I don’t give them bribe that’s why he don’t want to start my RD.
After this RD has started on 20 Nov 2008.

Mr. Sanjeev Verma has been taken Rs 28710 in cash and Customer Application Form for new connection of Airtel collected on 24 mar 09 form JAIN DOT COM for e recharge but no any top up showing in my lapu. When I talked him regarding top up he told that I have not take any amount from you, amount has been eaten by him.
After this MASTER SIM has been barred on 26 mar 09 without any information, still demo balance is showing Rs7999.

On this matter we have talk with these company employees via telephone Mr. Asim Sharma (ZBM), Mr.Raghunath Mandawa (CEO Rajasthan Circle), Mr.Dhurv (Marketing Head) and Mr.Abhishek Sharma.

But no action taken by Airtel.

After this matter I have to logged FIR on 1st April 09 in police station status is still pending.

One more example from Airtel

After this great example, I am still working with Airtel I have sold a connection ([protected]) to customer on 10 Aug 09 command has been given via JAIN DOT COM. I have complain against our distributor HARSHIT ENTERPRISES for E recharge and Activation to ZSM, he takes the distributor on conference and told him to active this no ASAP, but the no is still not working, after this the distributor call and he is abusing via phone to me that complain, against this complain distributor has been suspend my E recharge option in my lapu sim at the time approx Rs1800 in this.

Kindly look into the matter.
Regards
JAIN DOT COM

Respected Sirs,



I am from Khadaura, Jhakharawal Tahsil/Deosar District of Singrauli. I have got an sms stating that " Congratulations your mobile number won 1 million Pounds in the Coca Cola Award Mobile Draw 2009. Contact Mr Roland20(at) yohoo.co.uk"

In this case guide me on my above mentioned email account.

Yours turly,
Samit kumar chaturvedi

Sir/Madam, It is to inform to you that my balance is unnecessery deducted from my account without any information from the service provider.And on enquiry from customer care they didnot gave me any details about the issue & also didnot pay any attention towards the complaint.So, it is my request to go through the situation & take necessary step against the customer care.

Dear sir

you just noted from when i will inform about this problem but no correct response from your side

Balance deduction;

Amount deducted :in minus today isRs -9.65

Date and Time :from june 20th and till now

Initial balance : 33.65

final balance :-9.65

from daily i mess like this and you reply something and finally i take decission according to my lawyer ...

daily you report like something dont worry about my problem

with regards
S.Mohan Raj