Airtel Complaints & Reviews

Airtel broadband was well below the minimum subscription for past 10/12 months. For this month, they show a usage of 20GB and have billed for this usage. During this period there was no change in the usage pattern. Airtel says - "our servers show you have used" - Router is secure (by password & MAC Filters) - there is no scope o[censored]nauthorised access. It is a clear indication that Airtel is ripping off.

Fail to understand why couldnt an alarm email / sms be sent when the limite was crossed or an undue change in usage pattern.

Airtel has a lot to explain.

I had purchased one SIM under my name four years back and had also submitted the related documents.

Today when I called customer care,upon telling my name I came to know that the SIM had not been registered under my name.

It has been 4 years and it would be very diffficult for me to change my SIM and impossible to change my name.

Please look into the matter and help me solve this problem.

Dear Sir,

I am subscriber for the mobile no.[protected]. on 03.08.09. After re verifying my second application form I got my connection on 27.08.09. Now my Connection is being stopped from 17th september 2009. For your kind referance I am giving below the SMS messages I received.

• Recharge successful on 03.08.09 at 06.24pm.Talktime Rs.395.00 MRPRs.395.00 Trans ID.[protected].

• Recharge successful on 03.08.09 at 06.55pm.Talktime Rs.20.00 MRPRs.98.00 Trans ID.[protected].

• Kindly deposit your prepaid enrollment form at your nearest outlet to enjoy continued services. To locate Airtel exclusive outlet SMS AEO to 889. Received on 01.05.47pm on 06.08.09

• Thank you for choosing Airtel. We have received your documents and if valid details would be updated shortly. Sender(No name) AZ-service. Received 09.02.17am on 07.08.09.

• Thank you for contacting Airtel. If you are satisfied with the last interaction you had with Mohd. Sher, SMS Yes else No. to toll free No 876. sender (No name) 876.Received at 07.15.14 am on 27.08.09.

I regret to inform you that I contacted Mr. Retesh on No.[protected] and Mrs. Preethy Abraham on her Mobile [protected] regarding Disconnection of the Mobile Number. I had to spend Rs.500.00 for Taxi to go to your retailer in Panjim to verify my Application, in spite of these verification, inspite of your men coming to my residence to verify the address and reactivating my mobile and now it has been stopped. This has caused me a lot of inconvenience and mental torture. I have no time to go to your retailer again and again. I will highly appreciate if you could my mobile, if not pay my amount which I paid to your company and other expenses, a sum-total of Rs.1200.00

My friends circle has told me to complaint to the consumer forum and put it on the internet and daily newspapers. These does not suit me personally. I hope You will do the needful immediately.

God Bless You

Thanking you in advance

Yours faithfully

Lydia Pereira

My pre-paid mobile connection no. [protected] received a SMS on 11.09.2009 saying that "Congrats! You have been chosen for a FREE trial of Matrimonials on Mobile. Your trial ends tommorrow & you will continue getting Matrimoney Alerts at just Rs.10 for 10 days. Dial *321*11#(toll-free) to enter your matrimonial profile instantly! To deactivate your FREE trial send STOP to 121."

After receipt of this message, no. of attempts were made on 11.09.2009 and thereafter every day to STOP this unwarranted VAS but every time the reply from the Service Center was "We are unable to process your request. Please try later."

Till date no positive reply has been received.

Deepak P. Vanjare.

Dear Sir,

This is to bring to your notice my complain against the Airtel Broadband Services people. I am residing in Sai Sagar Tower(Goregaon-East). The Airtel staff had come and placed their stall in our society premises around 24th August09. On enquiring we were told that they would install the connection in max 7 days and asked us to make advance payment. We gave them a cheque of Rs.1500/- thru HDFC bank. The cheque details can also be provided.

Its been more than 20 days and there seems be to no definite answer from them. We have been in touch with Mr. Tiwari (cell no: [protected]) on a regular basis but there has been no satisfactory answer. There have been false promises given by them and on requesting them to refund the amount they have not yet reverted.

Request you to please take an action against them. They do not respond to calls and neither do they reply back.


thanks,
Siddhartha Bhandari
[protected]
.

Complaint Regarding: Reduced 60 rupees from my main account balance.

Dear sir,

Name: PRABHU.E
Mobile No: [protected]
am using N96 mobile......was sending bulk sms to my frnds on 19 - 09 - 09 11.00 A.M i guess......(approx)

if we select more than few contacts depends upon the memory......it will be stored as mms......but its actually SMS not a mms.

sending the messages to my frnds.....msges are failed and stored in outbox and moved that msges from outbox to drafts deleted some of the contacts and sent it to my frnds as sms.......even my frnds received it as SMS not as mms.......i[censored] want to verify check this number [protected] whether it is received as sms or mms.

but in AIRTEL they have charged 60 rupees for sending sms even i have activated 49 booster pack(3 months free sms). Ridiculous how can this happen

better changed your software and recognize whether it is mms or SMS.

consider this one as serious complaint.

i was speaking to Ram kumar TL(i think so) on 19 - 09 - 09 08.33 P.M. I said that i dindt send any SMS but from his point of view he is denoting it as mms.

kindly clarify regarding this.

Reply ASAP.

Prabhu

[protected]

Hi sir. My name is Ramganesh and i am from chennai. We in our organisation 'the professionalss' have been using the airtel connection from the past 3 years and using 8 CUG connection. Last month we changed our office to ashok nagar from valasaravakkam. And requested for the change of the connection to the respective address on 28th august 2009. They said that it will be done before 17th september but still they are not responding correctly. They are telling that we have requested for change in connection after 16 september. And they are telling that we have submitted that request in written form but that's totally false. No one from our organisation has did anything like that.
more than that they are giving false promises from 12 of september that next day their employee will come. But no one came. But only a boy (he should be around 12 yrs old)came with few wires. And went without doing anything.
Though we are using airtel from long time they are not giving us proper response. This is the first time i am registering a complaint against anyone. I hope the needed actions will be taking. Awaiting reply. Thank you.

Dear Sir,

My number is [protected] . I have been yousing your service since 3 years. Now i am facing problem
from your sevice airtel radio. Already i given comments in indian consumer complaints. and i am unable to using customer care . it is not working correctly form my number. last 15 day back i lost
amount of 40 Rs.(20+10+10 ) now i am afraid to recharge amount in my number. thats way i am not recharging in my number . so please de-actuvate airtel service and refund my lost amount.

Once again i request you please send message what action your taken.


Thanks and Regards
D.Sateesh Kumar([protected])

I am a Airtel customer for the last 4 more years..
My mob number:[protected]
From kerala...
Before the last two months I got an sms which describes an offer that,
Daily 100 sms free only at Rs 1 daily.. That 1 rupee takes for the first sms we send... And also this is for life time... And also they gave a number to activate this offer.. And I called that number, again they said these all things in malayalam... I like that offer and activated it.. Note that, that offer is for life time and it effects only sms...
After all, the last week I got another offer that,
call charge reduced to 60 paise for on year and also get 75 talk time with recharge of 175 rupees... And also give a number for details as usual.. I called and they told about that offer, I realised the things and i done that recharge...
Now what happened,
My sms offer get cancelled... Please note that this call charge offer and the previous sms offer have no any relation... Both different route...
I called customer care and told this, they said that sms offer will gone with this 175 recharge.. But i told them I need that sms offer than this call charge offer... They told tomorrow that is at 17th sep 09, note that this incident happening at 16th, at 5:46 pm they will reactivate sms offer by cancelling this 175 offer... But till 5:13pm that offer have not reactivated.. So i called customer care again, they told to wait untill 7:14 pm.. I agreed.. Then after 18th and today 19th, till now they have not done it... I called again the customer care, they told, there is no option to deactivate current and activate previous... Now what Can i do.. Please register a case against this bledy airtel...
This is not the first incidence I faced.. There are so many things against this airtel..
Once they gave an offer that to send certain number of sms within a period(period they mentioned) and get that total amount spent for sms will credited back on another day(date mentioned in offer).. I tried and not credited that amount on that specified time.. I called them, and they simply left the matter saying that offer is not for you..
And this like many more, like increasing ISD call charge without any notification... Taking subscription charge for using Airtel live which i have not used or even not heard...
And more...
I am first time here in this consumer forum and i don't know what will happen after posting this... Anyway anyone reading this post can do anything then please do, my complete support will be there... Thanks in advance....

HI ,

I am Yogesh , I changed my prepaid number [protected] to corporate (199) post paid, through Tele Star Communication Pvt . Ltd.

I have included 3 numbers in my CUG group which are [protected],[protected],[protected].

Now i had recieved my bill in which Rs.900 is extra included, call on all CUG numbers are included in bill.

So kindly waive off the extra amount and included above mention numbers in my CUG group

Thanks..

Dear Sir
I am the user of Airtel mobile no [protected] from Goa. On 15/9/9 at 10.10 am I got a message from 5432105 telling that that "Thank you for subscribing to matrimony ob Mobile Rs 10 for 10 days .To create your matrimony profile dial *321*11# (toll free). To deactivate send STOP to 121.
I never subscribed to any of such things and I am 57 years old. i do not know to send sms on mobile at all. I just manage to make and receive calls. Now I lost a lot money more than Rs.200.00
I do not know how the money cut.What system is this simply making a mebership and money being cut I called custommer care nothing is done. i am loosing my money everyday. I do not know to check i seek the help from others. Is this customer service or customeer squezing done by Airtel. I am told by people to complain in Consumer court.

I do not know want to do I want my money back, it is nearly Rs.300.00.

I hope you can do something to help me.

Thank You very much in advance.

OLD SIM (MOB) NO-[protected]
NAME-SMRITI LATA DAS
NEW SIM NO-[protected] HLR-2
SIM SWAP REGISTER PLEASE

Sir, i have not received my paper bill of Aug2009,So please send by Ebill on my mail ID .It is most urgent



Regards AnilKumarChaturvedi([protected]@rediffmail.com
Mobile=[protected]

TO AIRTEL,
IM B.NARESH KUMAR, MY AIRTEL MOBILE NUMBER IS
[protected]. TO KNOW ABOUT MY CALL BARING POSITION, I HAVE CALL TO YOUR
CUSTOMER CARE ON 18,SEP,09 AT 11P.M. I HAVE CONNECTED TO YOUR
EXECUTIVE. REFERENCE NUMBER IS F[protected]. HE DID NOT GIVE ME ANY
CLEAR INFORMATION ABOUT MY DOUBT. JUST HE WAS SAID THE WORDS " PAY THE
BILL IMMEDIATELY BY TOMMOROW EVENING". BETWEEN THE DICCUSSION , HE
DISCONNECTED THE CALL.
WHAT IS THE VALUE YOU ARE GIVING TO THE
CUSTOMERS. IS THIS THE WAY TO TREAT US? FOR THE LAST 6 YEARS I HAVE
USING AIRTEL SERVICES. I HAVE BEEN UNSATISFIED WITH YOUR CUSTOMER CARE
SERVICES FOR THE LAST 4 MONTHS. 2 MONTHS BACK YOUR CUSTOMER CARE
EXECUTIVE IS UNABLE SOLVE MY INTERNET BROWSING PROBLEM. LATER I HAVE
CALLED SAMSUNG AIRTEL CUSTOMER CARE AND I SOLVED MY PROBLEM.
COMPETATION IS GROWING DAY BY DAY. EVERY NETWORK
IS OFFERING SO MANY OFFERS. IF YOU CONTINUE TO GIVE UNSATISFIED
SERVICES, NOT ONLY ME SOME OF THE UNSATISFIED CUSTOMERS WONT STICK TO
YOUR NETWORK.
PLEASE TAKE ACTION ON YOUR EXECUTIVE WHO SPOKE WITH ME.
DO THE NEEDFUL
THANKING U.

Hi, i am imran from. Ikauna distt. Shrawasti up east my cel no.[protected] . Here in my city ikauna all provider gprs is EDGE but airtel is only 1 he have not edge service with edge gprs working very slow,i have complain many time to C.C but no body here me, so sir i request u plz provide us airtel gprs EDGE in my town thanx.

Airtel is making millions of money by deducting unnecessarily amount of money showing that user is using their service Airtel Live, if they actually not. Yes its true. I am regular user of Airtel Prepaid sim having number[protected], from last 3 days these Airtel people are charging and cutting the amount from my account unnecessarily. When I called to call center, I got information from them that I am using airtel live service for downloading games and other thing. But I am not doing so. I am repeatedly informing them this, but no use.

Till now Rs.75-80 have been deducted from my account in 2 days. And I come to know they are doing this things with many Airtel users. If they are doing this with 1 lac of people you can guess how much heavy amount they are generating from this.

Please kindly look into this matter.

Regards,
Ameya Aurangabadkar
www.pmsnagpur.com / www.phoenixfaction.com
91-[protected]

Recently I bought the Blackberry Curve 8250 from Hypercity, Malad. I have activated the GPRS on it but it is not working for some reason.
Every few hours I call Airtel customer service at 121 and for the past 4 days to solve this issue but I have been shoved from pillar to post and nothing has come out of it. The customer services guys (at 121) are not competant enough to solve the issue and tell me that the plans are available for my postpaid calling plan and that it should work. Then I get a call from technical support telling me its not available and to call 7070. The 7070 tells me the plans are fine and to call 121. I have been calling in circles, taking to Pankaj (at 121) to Tanuja (least competant person at technical support) to Aniket (Tanuja's sup) and many such people...nothing! My problem has not been solved. I even informed the customer service, Im ready to switch to any other calling plan at airtel but to no avail..they just dont know what to do. With number portability coming up, Airtel will be losing a lot of customers if they keep doing this. And the locked phone can be unlocked very easily.

i have recharged my mob thru online banking from icici thru my sons savings account for rs.121/-and i received a message saying "could not be processed and our valid amount is 50,99,100,200 like this on dt.03.09.2009 time 21.25.54 and i now request you to refund my amount of rs.121.00 either a/c credit or thru recharge to the nearing valid amount.expecting your favorable action in this regard ,my mob.no.[protected] air tel-chennai-tamil nadu.
thanks and regards
g.s.chandrasekaren.

Sir,

With reference to my Airtel No. [protected], i would like to state tower problem at my office place.
My office is in Kashmere Gate Delhi-6. My office is on open road, no conjession, Infact Sunrays and raindrops are easily come at my office, still Airtel Signals here are poor. Not only me, all offices near to me are suffering from same problem. Near about 65 mobile connections of Airtel will be converted to reliance or any other due to connectivity problem. I requested many times to airtel to send your personel for checking this problem. If Airtel install booster kind of thing, then problem can be vanish. I request Airtel to please send anybody to install the booster, or we have to change our Number from Airtel to any other mobile service provider.

i recently shifted from my postpaid no. ( since last 5 year ) to prepaid lifetime . but after few day - it is now showing sim card authintication failed so. i had taken duplicate sim also -- gaain message is same - but when i contact call centre - no . is active -- moving from dealer to offices airtel ... please do require action no.- is [protected] alternate no. is [protected]