Airtel Complaints & Reviews

[protected] named KJayalakshmi
cell phone stolen

I request you to unsubscribe my airtel no. [protected] for airtel games club

dear sir
i have given my airtel sim to my friend for several and he has used.now i have got the sim back and i am getting abusive calls to my number.
kindly this is my request that please send the dialled numbers,receive numbers and missed call numbers to my id sunny.[protected]@gmail.com as soon as possible.
my number is [protected].
thanking you
yours faithfully
raju singh

I also have a similar case. I bought Airtel's VCC of Rs.550 and was told tht calls to Australia mobile numbers would be charged Rs.3.99 p.m. However when I placed a call the next day, I was charged more than Rs.8 p.m. I called customer care to verify the same and they told me it was a technical fault and the error would be rectified withing 4 hours. Its been a week & I am still being charged Rs.8 p.m. I have placed almost 10 calls to customer care, majority of which have executives put me on hold and the call was cut. I have also sent 3 emails out including one to the mumbai airtel nodal officer (someone name Ms. Shirley) but have not received any justification for the Rs.8 cut. The final call I made really irked me when the executive told,"we cant help you. Please visit an Airtel gallery." I think the very reason why we make calls to customer care is so we save ourselves the trouble of going to an airtel gallery.

i apply for airtel broadband on dt.15/07/2009 by sef no.1731422.but compny not install my connection. i complaint to customer care 3chanse for return my cheque & i.d proof, my complaint no(.22605364 dt 30/07/[protected] dt.01/08/09) &[protected] dt.28/08/09) 3 times compny replied to me within 7 days your cheque & i.d proof has sent to you but near about 2 month i have not recived cheque & i.d proof, so i request to all senior officer of airtel kindly check my complaint no.& sattel this immediatly.

My contact number is [protected].

I am a airtel customer since last 2 and a half years. there is a continuos range problem in the area of Virar to Vasai. (Dist: Thane).

There is literally no range or at maximum only one tower on my mobile at home.

I have already complained this several times to cutomer care, but no hopes.

The customer care promised to reesolve the problem in 48 hours. But no action taken.

And to add to the problem, the customer care is sending same email again and again, informing that no action is possible in current situations. (Airtel complaint ref no :[protected])

why did they promise a duration of 48 hours when no immediate action was possible?

I am really tired of this trouble and thinking of switching to another Service provider.

Looking for a final hope from you.

Dear sir,
I have applied for INTERNET (Broadband) connection vide my application No. SEF No.HY199131 Dated 04.04.2009 under 599 plan. I have paid the required charges of Rs.500/- through crossed cheque No.317530 Dated 04.04.2009 favouring Bharathi Airtel Ltd. The Sales executive Sri Srinivasan informed me taht connection will be provided within 2-3 days.

But I regret to inform that after persuasion of 15 days I was informed that due to technical no feasibility connection cannot be given, I was forced to cancel my request and requested for refund of the amount paid.

I also regret to inform that despite my repeated request the amount is not refunded to me. Hence I once again request you to refund the amount with interest immediately and send the DD to the following address; else I will be forced to lodge complaint against the company.

Flat No.2003, Sri Sai Enclave,
Spring Field Colony,
Jeedimetla (V), Medchal Road,
Hyderabad-500055

Yours faithfully

Rama Rao Chauhan
Phone - [protected]

1. Hello,
I am an Airtel DTH Services customer . I was not informed of all the charges clearly before subscription that would be levied on me after becoming the customer of Airtel DTH Services.
I learned about the charges of 100 Rs. per visit by the technician when I called up the customer care after my TV showed a message that it is unable to receive the signal.
Technician came and he re-aligned the dish antenna after which signal was proper. But, is that my fault, how would the alignment of antenna go wrong automatically? The antenna was not aligned correctly the first time itself.
The technician unscrewed the alignment bolts, re-aligned the antenna and screwed it again. Which means that the antenna was tightly fixed earlier and that dish was not loosely fitted. Is that for what I will be paying 100 Rs. everytime. Also, I was never told at the time of subscribing that the antenna will automatically get out of alignment and your technician will come to re-align it for which I will have to pay Rs. 100 everytime.
This is clear customer exploitation. Earlier, when I contact customer care, for 3 times your representative had cut my phone. Is there no value for customer's time which is clearly a mental harassment as well.

Response from Airtel: Airtel in there reply forced to charge Rs.100/-

2. Thank you for writing back. It is no more a surprising behavior from Airtel that it is now a stubborn service provider.

First, your antenna automatically stops receiving the signals, then your engineer comes to re-align and you ask me to pay Rs. 100
Next time, if it automatically stops receiving signals again, your engineer would visit again and you would ask me to pay Rs. 100. I see, this is a great business model of stealing poor consumers money.

Second, your customer care calls almost 10 times a day, forcing me to pay Rs. 100 visit charges, inspite of the fact that you have given me a waiver as per your first mail. How much metal stress does it cause me, does Airtel care about it?

But, if you think that you are the only DTH service provider in India then you can very well take back your instrument and give me privilege of not continuing as your valued customer.

hello
i jitender malhotra submit a complaint on dated 17-08-09 ,with refernce to Rs 500 deduct from my acc.as per thier offer on last month i have reacive a call from airtel office they tell me offer that for some sepical costumer u have charge 500 rs for two months MOBILE OFFICE i.e(M O) but on last month on dated 13th rs 500 is deduct from my acc.i have complaint.many time from costumer care they also asure me that in 24 hours ur money is back in ur acc.but still it is not , iam comlaint so many time but airtel dose not take any action

sir my no is :[protected] iam student , so plz take a storng action on airtel , hope u will notice on my complaint ,

AIRTEL BROADBAND (Airtel internet connection)

Contact jagan: [protected]
Location: Bangalore

Rs.749 PLAN
A Broadband plan that gets u talking on your mobile. Get free talktime worth Rs.100 for your Airtel pre-paid mobile connection with the Surf 749 plan. Also, cruise during the day & race through the night for super fun round the clock.

Speed @ Day 256Kbps
Speed @ Night 1Mbps
Data Transfer Limit 8GB

Free value per month Rs.200
Upgrade to Wi-Fi for Rs.1000

Rs.799 PLAN
A Broadband plan that gets u talking on your mobile. Get free talktime worth Rs.100 for your Airtel pre-paid mobile connection with the Surf 749 plan. Also, cruise during the day & race through the night for super fun round the clock.

Speed 256Kbps
Data Transfer Limit Unlimited


Rs.899 PLAN
Demands have no limits. Them with the surf 899 plan with unlimited download. Feel free to download whatever u want, without any limits.

Speed 256Kbps
Data Transfer Limit Unlimited

Free value per month Rs.200
Upgrade to Wi-Fi for Rs.1000


Rs.1099 PLAN
Explore the internet world, day and night with the Explore 1099 plan. Also, get uninterrupted streaming music and complete data protection. Can life get any better?

Speed @ Day 384Kbps
Speed @ Night 1Mbps
Data Transfer Limit Unlimited

Free value per month Rs.300
Upgrade to Wi-Fi for Rs.1000

My airtel broadband/landline connection has been dead since[protected]

I have made many complaints and repeatedl requests to the company to look into the matter. The status of the problem today is still: UNRESOLVED!

The details are given:

20Aug:

complaint registered- Complaint no. 23686452

Result- marked as 'closed' on[protected] without any technician visit or problem troubleshooting
________________________________________________________________________________...⇄

[protected]

Problem unsolved, new complaint no. issued for the same complaint: 23822752

Result- marked as 'closed' on[protected] without any technician visit or problem troubleshooting
________________________________________________________________________________...⇄
Problem still unsolved, new complaint no. issued for the same complaint: 23917634
STATUS: complaint open, no technician visit--no resolution to problem till date.


This reflects a really pity condition of the company, as it is unable to look in to very basic problems faced due to their technical incompetency to provide an active connection.

In spite of not activating bhakti tashan my balance gets deducted.i tried to deactivate this service which i had not activated but the same does not happen...

It took me about i month to cancel a cell no. and now after temprary cancellation of the no. before the current billing cycle, airtel wants to drag the billing cycle till the next 8th statements, so that the actication fee of Rs. 500/- paid at the time of taking the connection gets adjusted.

I feel they delibrately harrasing their customers.

Please find below the communication:

From: Goldie Kapoor [ELIL]
Sent: Friday, September 04, 2009 4:00 PM
To: ‘[protected]@airtelindia.com’
Subject: RE: CANCELATION OF AIRTEL NO. [protected] [|BAL|[protected]|[protected]|]

Dear Ms. Carol Voidhiva

I fail to understand that why will the amount of Rs. 500/- (activation fees) would be adjusted in the forthcoming invoices from the fourth month Rs.100/- per bill till 8th bill, when I have already put a request for cancelation of airtel no. [protected].

I feel you are making a point of not refunding the activation fee & dragging the same till the 8th bill, when I have already informed airtel in righting to cancel the same account dated August 11th 09.

You are again requested to permanently terminate the above mentioned number & refund the activation amount of Rs. 500/- at the earliest.

Regards

Goldie Kapoor

From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Friday, September 04, 2009 3:09 PM
To: Goldie Kapoor [ELIL]
Subject: Re: CANCELATION OF AIRTEL NO. [protected] [|BAL|[protected]|[protected]|]

Dear Mr. Kapoor,

Thank you for contacting Airtel.

As per your previous interactions, you had request to send security deposit for the Airtel number [protected].

Based on your concern, please be inform you that we are not receipt of security deposit amount for your number as per our records.

However, the activation fee of Rs. 500/- is mandatory for all new postpaid connections. Also, the amount of Rs. 500/- (activation fees) would be adjusted in the forthcoming invoices from the fourth month Rs.100/- per bill till 8th bill.

Hence, there was no outstanding amount or any other dues in your account as per our records.

We appreciate your patience and understanding in this regard.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Carol Voidhiva
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

———Original Message———-
From: goldie.[protected]@eragroup.in
To: [protected]@airtelindia.com
Cc: [protected]@gmail.com
Sent: 04/09/2009 12:51:35
Subject: RE: CANCELATION OF AIRTEL NO. [protected] [|BAL|[protected]|[protected]|]

Dear Ms. Rengaiah

Thanks for your revert.

I appreciate that you got back with a solution. As mentioned by you in the mail below that the credit of Rs. 80 – will be applied to my account which means there will be no balance which I would owe Airtel.

You are also requested to kindly ensure that no further balance charges fee is applied to my account. I hope you can understand that this is an individual account and I believe that Airtel does not open¿s an account without taking a security deposit from a customer (Which is not a corporate account).

You can also understand that it becomes difficult for any body to maintain the said receipt of the payment maid for the Security Deposit at the time of opening the said account. I have left it on you and hope that you can help me getting the security deposit back.

Regards

Goldie Kapoor

From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Thursday September 03 2009 5:06 PM
To: Goldie Kapoor [ELIL]
Subject: Re: CANCELATION OF AIRTEL NO. [protected] [ BAL [protected] [protected] ]

Dear Mr. Kapoor

Thank you for contacting Airtel.

We understand from your previous interactions you had expressed concern over receipt of bill after cancellation and requested for refund of Security Deposit for your Airtel number [protected].

We realize that this situation must have greatly inconvenienced you.

Please be informed that as per the Service Request number 22283027 the mobile number [protected] has been temporarily deactivated with effect from 19 08 2009 and it will be permanently deactivated within 15 days from the date of temporary disconnection.

Also we thank you for choosing Airtel services and hope you will give us the opportunity to serve you again.

Further the waiver of Rs. 80 – towards bill charges has been posted in your account as on 03 09 09. Please be informed that the credit for the same will be reflecting in your forthcoming invoice dated 25 09 09.

Furthermore we also like to inform you that the forthcoming bill will reflect the payment and outstanding if any in your account.

We are not in receipt of your payment for the Security Deposit. We request you to provide us with the following details to enable us to initiate further action.

Amount

Date of payment

Location of payment

Receipt Number

Scan copy of Receipt with Airtel Hologram

For further assistance mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards

Jayalakshmi Rengaiah
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.

———Original Message———-
From: goldie.[protected]@eragroup.in
To: [protected]@airtelindia.com
Cc: [protected]@gmail.com
Sent:[protected]:57:02
Subject: RE: CANCELATION OF AIRTEL NO. [protected] [ BAL [protected][protected] ]

Dear Mr. Ahmed

Kindly refer to the mail sent to you dated August 11th 09 requesting you to permanently disconnect the above mentioned number.

To which I had received a call from Airtel that my cell phone connection is been cancelled. Also as per your request I have also paid an amount of Rs. 30 – which was stated by you as unbilled charges.

Yesterday I had received a bill dated August 25th 2009 from your end stating that I owe you Rs. 81.96 – which is due dated September 12th 2009. Please note that I have already informed you in righting as mentioned in the mail below to cancel the above mentioned number well b
….Rest of the message is truncated.
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Sir,

I have an airtel mobile post paid connection for almost 2 yrs. I had registered for DND service in May 2008 with airtel. But I still recive these unwanted calls from variious companies like banks, insurance, travel agencies etc etc. Inspite of 3 reminders to airtel they have still not been able to solve my problem, the executives promise each time hat within next 24hrs these calls would stop but they have been unsuccessful in doing so. And now they expect me to give them phone numbers of the callers.............Isnt it their responsibility to make sure that the DND service is implemented? How can they expect the customer to keep record of every call on the phone? We have other things to do other than doing their job for them..............Their customer service is pathetic.

The number which I had recieved from airtel on submitting my Identity and Address proof is been issued at someones else's name .

This I came to know when I had lost my mobile and went to Airtel Office to block it, They refused to do so as they said that this number and identity proof does not matches. I had been using this number since previous one year.
This means that the proof I had submitted for issuance of a new sim must have been issued to another person.
Now Airtel is not giving me the old number as proof is not matching.

Whose fault it is? Customer or The company? Whose negligence it is. The sufferer is of course the customer.
The mobile number is [protected] the sim for which has been lost and it cannot be blocked nor reissued as a new sim.

Pls see if something can be done in this case, as Identity mismatching is a serious issue.

I had procured a new prepaid Airtel Connection on 19.08.2009 Through a Dealer at Perungudi. The Connection got activated the same day. But from 19.08.2009 night 10.00 pm the mobile itself was not switching on if it was working on the new prepaid connection[protected]. Contacted the Customer Care and was told that the sim card may be damaged. Further the ID proff have to be resubmitted. It was resubmitted on 31.08.2009 at the airtel customer care center at Sasthti Nagar Adyar, Chennai. They issued a duplicate sim and was told that the same will be activated in 48 hours. But even after 96 hours I am getting a message that "SIM REGISTRATION HAS FAILED". The duplicate SIM no is [protected] /[protected]. I expect immediate attention for the activation of my number[protected].

G.Ravichandran

I had bought an Airtel HTC magic from a Airtel India in Kerala through its dealer. After buying I found that the phone is restricted from sharing its EDGE GRPS with the PC and its Bluetooth is restricted from data transfer. Also some of the features like gmail/Google Maps are restricted to be installed in this. As a product HTC Magic these was allowed world wide and these restriction has been not communicated to me at the time of the purchase. Now I find the mobile useless as I had paid more than Rs 25000 to buy this product which was supposed to be not a locked mobile.


Jayan Charles

Hi,

Due to some error at Airtel backend, I am not able to view any chanel since 26th of Aug'09 and inspite of registering my complaint with Airtel customer care everyday, it is not being rectified.

Kindly help as i want to take this matter up.

My Airtel customer Id : [protected].
Name : Gaurav Kumar Singh.
Contact : [protected]

Dear sir/madam,
Missed call came from +[protected] number.then i did try call this number.mobile display the message as"phone number is invalid".how can i contact missed call person.please
send me any message or search this number with address.I tried more times and same message was displayed.do you help for me contact with above numbers.

Dear Sir/Madam;

My name is Farid Haider Jafri.I am putting in School Block , Shakarpur, Delhi-110092. I got a call about airtel broadband in july by their customer care. they told me about broadband plans. Then i call him to come to my room for connection. he came and i apply for connection by filling a airtel form. After that he told me to give rs. 1100 cash. I gave him 1100 Rs. Cash. after that he told that after 2-4 working days your connection will be established. But now the date is (02/09/2009). and no one come here for connection. I call on customer care regarding this and he told me that "your application is here on 03/07/2009 is Patched. and I am farwording your requst and after 2-3 days you will get your money. but they don't. Please help me to get my money back..


What should i do sir.....need suggession or help?

Thank You
Farid Haider Jafri