Airtel Complaints & Reviews

Hi team,

I took internet/broadband service of Airtel on 1 Nov 2020 in a hope that i will get good internet service and continue my work without any disruption. However since 1st week onwards I facing issue of disconnection for more than of 4 hours and it continues every 4th day. I mailed to Airtel 121, Nodel and appellate but issue still persist. They just reply me that they facing outage problem in my area. I didnt forced Airtel to provide their service, they told me that they provide good service in my area and they happy to take my installation request but now every week I am getting reason having issue in my area.

I request please register my complaint, I want airtel to refund my complete amt and stop their pathetic service. There are lot companies to switch.

ID#[protected]_dsl

Thanks

I always set hello tune on wynk music app
But it don't playing while calling
I select different songs but it Only play airtel official tone

I am very hardly request u to solve my problem
It wass scince 1 year

Airtel is overcharging extra for 1860 calls!! on postpaid unlimited pack.

I was surprised to see in my postpaid bill that Airtel has charged for calls made to numbers beginning with 1860, even when my scheme is all local and STD calls are free in the package I am paying for.

The Airtel call centre tells me that the number beginning with 1860, is a 'special voice number'( a term they have coined themselves) and...

Hi,
I have paid 7421/- as advance rental amount for 6 months towards airtel as the Due date was near and wanted to avoid penalty. After that I have asked Airtel team to disconnect my broadband connection as I was moving out of Chennai. During that time many people from Airtel called me and asked me to go for Pause connection instead of Disconnection and nobody informaed about the refund. When I called them today, they are saying that this amount will not be refunded if we disconnect the connection. Out of the amount I paid I hardly used 1 month. This is a sure fraud as they robbed me 5000+ rupees without giving any service.

I had submitted a request for relocation from Guduvancherry to Anna Nagar, Chennai on SEPTEMBER 28TH, 2020. After multiple customer service calls, engineer calls and mails, I have still not received my relocation. But the Airtel executives have closed the request without any consent from my end. I have prepaid for 3 months connection. I have not been able to use my connection for almost 2 months now. I get calls from customer service executives whether they can close the request, I keep answering that I have still not received my connection. One fine day, they make their own decision and send me a message saying that the service request has been closed.

Later after a couple of mail, I keep getting calls from engineers but not a single person has come to fix it till date. I am fed up. I'm surviving on 4g. This is how I work. My productivity is affected. I would like a solution to this.

Hi, I've bought international roaming pack for roaming to Nepal. I'm also receiving incoming and outgoing calls are okay. But I'm not able to use data pack. I've enabled data roaming but I still don't get data working.

I have Airtel prepaid number [protected]. Yesterday my sim stopped working after which I went to Airtel express store for a replacement sim card. There I am told that the number is registered with the name Ravi Kumar, which is not my name. Since I cannot provide any ID proof for Ravi kumar obviously, I cannot get the replacement sim. I don't know where this wrong username come from, and I don't know how to get it corrected.

Hi, I recharge through amazon for prepaid number @219 in morning till it can’t be confirm by your side

Please tracing number

Airtel Gallery, Vasant Oscar, Mulund employees have not been able to resolve a simple issue of Simswap.

The sim was registered on my father's name and his name was wrongly updated in short form by the airtel staff when they sold the cards in bulk to the Company employees. After his retirement when we wished to upgrade the sim and visited the airtel gallery; the staff there wasn't able to activate the new sim because of the name mismatch. They did not provide option and my father was made to visit 3 times. I myself took about 5 attempts but they have not provided any solution yet. The older sim was deactivated even before the new sim was handed over to us.

The attitude of the staff present is very horrible. There is no intention to service the customer. They did not provide me with any alternate option to update the name in their records until my 3rd visit. This has been my worst experience in any of the telecommunication gallery.

Hi
I am Anusha. I have done by recharge of 349/- through paytm in the last week. But the offer is not added to me. Please check and confirm me.
Thanks
Anusha

DEAR SIR

my dongle number [protected] is being paid thru debit card twice thru dena bank and third time with union bank of india debit card and finally today with allahabad bank debit card but i am yet to receive the payment receipt and note that 4 times my payment is deducted and mails were sent to air tel several times but no response

Dear Sir,
Consequent on a message from you, I had recharged my prepaid mobile number [protected] on 13.11.2020 at 5.49p.m. vide Transaction ID [protected] with a sum of Rs. 598/- pack valid for 84 days. But, now it shows no amount. Please respond

I had done a recharge for my number [protected] for rs 558.
Ref#IGAJVWOAP7 on 16Nov20.
It is not showing on the app.neither am I able to connect to anyone on their helpline 121.

Their is no way to connect if your transaction fails on Airtel app. Also I am going to give 1 star rating and ask people not to ever recharge via the app. Airtel doesn't support app transaction failure yet.

I facing very poor signal, dropped calls and slow internet.
I am airtel 4G but internet speed does exceed 100KBps.
I face dropped calls regularly.
The signal Strength fluctuates between -105 dbm to -120dbm
Everyone faces these problems in my village
Please fix network problem in my village

Hello,

I have been using Airtel SIM card from past 8-9 years. Initially it was on postpaid until 2016, and prepaid after that. I have moved to USA for my education. In order to use all of my banking, insurance, PF (and numerous others) I have to use Indian mobile number to get OTPs.

So I have been recharging the number every month to keep it active and occasionally make a call too. They have blocked my SIM card last week, when I emailed they said its due to " to documents submitted by you, does not match with the details in our system Documents."

However I had submitted valid documents while getting the service activate initially and also while converting to prepaid. I clearly remember submitting passport copy.
After so many years they block my number stating such reason which doesnt seem to be true. I am not getting any response when asked what document are they talking about. All I get are canned responses. The email mentions that I have to visit Airtel store physically with documents .

Per TRAI rules and regulations my details were verified and SIM was activated only after that. So now all of sudden there cant be a change in it.

Due to COVID-19 pandemic there are travel restrictions and besides I can not just travel to India spending lakhs of money just for this sake which was already done per the rules and regulations .

I am asking them to reactivate my SIM card but have not any response towards it, I get the canned response.
The reason they are giving seems preposturous if not clearly mentioned.

I want to retain my services, even logging into email would not be possible if it remains blocked.

My credit card is being deducted every month for an odd amount of of Rs.605.34. I have not subscribed for any such services from airtel.

Further I have tried to figure this out but unable to contact airtel.

Regards

Manish Kumar Beck
[protected]

We recharged Rs.149 for mobile [protected] vide Txn ID:[protected] at 10.08 AM today. The amount is not credited to this account yet and the mobile got deactivated. This is the 3rd time similar incidence is happening.

Cashback of Rs 65 not received on transaction of Rs 1205 on DocsApp on 10th November. There was an offer of Rs 65 cashback on minimum spend of Rs 650 on DocsApp via Airtel Payments Bank. My transaction id is [protected]. The committed time for cashback was 2 days. But, 6 days passed and no cashback issued. Please issue my cashback.

Dear team...
Kindly intervene n help in resolving my issue...
I have shared my issue... N they are asking to register the email I'd... I don't know wat customer support they r providing...
Below is my issue...

Dear Customer,

Thank you for reaching out to us.

The email ID from which you have written to us is not registered against Airtel number [protected] .

For your account security, we would request you to call us at our customer care number 121 and get your email ID registered against your number.

Warm Regards,
Bharti Airtel Ltd.

On Tue, 20 Oct 2020 at 04:07 PM wrote:
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Dear Team,
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This is inform to you i recharge my prepaid numbers [protected] and [protected]. From airtel app i couldn't recharge and deduct my money . Here i given reference no. Of transactions

1. HDFCCrCard X1890 used for Rs1498.00 on30Sep20 at70013861 Txn#223024 If not done

2.HDFCCrCard X1890 used for Rs2698.00 on07Oct20 at70013861 Txn#223790 If not done fwd this SMS to [protected]/call[protected]/[protected] to block Card

Txn Id[protected] for 2698

Txn Id[protected] for 1498

As contacted the CC team, it was informed amount will be refunded within 10 working days. Post 10 days once again i contact the CC team and they suggest me to check with bank and the bank support team has reverted as below

[protected] Forwarded message[protected]
From: HDFC CUSTOMER MANAGEMENT
Date: Mon, 19 Oct 2020, 15:55
Subject: REFUND ISSUE
To:

Dear Customer,

Thank you for writing to HDFC Bank Team and giving us an opportunity to help you.

With reference to the ticket raised (ticket number: 29973 and 23086) towards the subscriber ID: [protected] and [protected], with the Operator transaction ID: [protected] and [protected], we found that the recharge transaction was successful.

Therefore, you are requested to get in touch with the respective operator along with the Operator transaction Id: [protected] and [protected].

In case the operator denies the charge, kindly forward us a confirmation email from the operator mentioning the transaction details (Transaction date, transaction amount, paymentgateway/ recipient) so that we can escalate further.

In case of any further queries, please feel free to email us.

Assuring you the best of our services.

Thanks & Regards,

HDFC Bank Customer management Team

I informed the same to CC team and they were not ready to resolve my issue.

Expecting positive response from your end.