Airtel Complaints & Reviews

My Mobile Internet service not active from last two days for no. [protected]

REMINDER 2

I am using morethan 8 years Airtel prepaid no [protected], last 2 days before I recharged Rs. 399 for 54 days, and it's not working then I called customer care they says your no is converted prepaid to postpaid. Surprise when customer care says that you by doing must be selected Post paid plan. I need my no to convert on my previous same prepaid plan or else I will have to complain consumer forum.

We have requested for replacement of Airtel Set Top Box (STB) to be replaced with HD STB. This request was placed on 31st Oct, 2020 through Airtel "Customer Care".

Whatever call center was assigned took down the details and said someone will be available LATEST by Nov 2nd, 4pm. When I asked them, why so much time, to replace STB, they said, this is the latest time which system shows, but technician will be there much earlier.

Of course, no one showed up and at about 3p on Nov 2nd, I called Airtel Customer Care. They acknowledged that this ticket (they call it Complaint) was still open and someone will be there by 4p as promised.

Of course, by 5p no one had shown up. This is for my mother (aged more than 80 yo), and I was there to help with any technical issues that might arise and with anything else that the technician might want.

I waited until about 6p and called Airtel "Customer Care". After asking for almost the same details and of course without leaving out any of the verifying actions (registered phone number, customer name, customer number etc etc), and after taking about 5 minutes, the guy at this Airtel sub-contracted Call Center, told me that STB is not available and someone will be there by the next day, before 5.45p.

So, I asked the guy, how come they did not know this when the Request was placed initially, and then even at 3p I was assured that someone will be there.

And, well after the timeframe they had given, how come now, all of a sudden STB is not available, but will definitely be available by 5.45p the next day?

Of course, the call center person (aka Airtel "Customer Care") was clueless. I had rescheduled my trip to return back to my home (about 40 kms away), because they had assured me earlier that technician would be there latest by 4p that day.

Anyway, so, I asked the call center person (aka Airtel "Customer Care"), to cancel the request. Call center person (aka Airtel "Customer Care") told me that that is not possible for him to do on his system and that when the technician calls, then, I should cancel verbally myself.

So, I told call center person (aka Airtel "Customer Care"), if this was the case, how come there is any CUSTOMER CARE that has been exercised so far? I was so pissed off, that I said likely I will disconnect Airtel and move to another service provider.

Of course, call center person (aka Airtel "Customer Care") panicked a little (or atleast acted like he did) and said will tranfer to "manager".

After a further wait of another 5-10 minutes, yet another person came on the line...apologized... I explained to him why it was important that technician should have been there at the time they (Airtel "Customer Care") had promised, because my aged mother (more than 80 yo) will find it difficult to deal with technician and that I had rescheduled my whole day (Monday) around the time that Airtel "Customer Care" promised technician will be there.

Guy on the phone (manager) said he completely understands ... apologized again and PROMISED THAT HE WILL RESOLVE THE ISSUE WITHIN THE NEXT 2 HOURS.

I thanked him profusely.

Of course, NO ONE SHOWED UP OR CALLED that day...or the next day or the next day or the next day... not once and today is Nov 6th.

If Airtel cannot maintain a REAL CUSTOMER SERVICE/CARE system, to

1) Handle a simple request to upgrade STB (takes about 10 minutes most times to accomplish at customer home), in a metropolitan city such as Chennai, it is a real shame.

2) Also, this is in the heart of the city (Annanagar).

3) They still have an open ticket/complaint (unless the call center person...aka Airtel "Customer Care" changed it to completed by himself), and NO ACTION HAS YET BEEN TAKEN TO CLOSE THE TICKET/COMPLAINT/SERVICE CALL. This is less than amateurish. A primary school student can function much better.

4) Establishing really pathetic call center service, where no real action can be accomplished other than to take down one or two lines of text, upon which no further action is taken by Airtel "Customer Care", is beyond pathetic!!!

I requested for broadband connection through app and a executive contacted me. Took all documents and did registration and took rs 2828 on Oct 26 2020. Now it's past 10 days. At first the executive kept stalling me that installation will be done in 2 days and now he isn't picking my calls or replying to my messages. I went to a Airtel store near me.. they gave me the no of technical head of raipur for further communication and now the technical head isn't picking calls.

People calling my number are diverted to another number. This haplens occasionally and it is the same number that the call is diverted to.Have been complaining to Airtel on this, have replaced the sim once also.The issue remains unresolved.

Hello team Airtel I'm having my problem with the data pack recharged yesterday Night I have the remaining 1 day for the expiry of the previous data pack and now I couldn't use my internet

Yesterday i recharged 199 pack of Airtel through sbi net banking...next few seconds msg received as the money had deducted but...recharge not done...no one msg came from Airtel

Please update the account or refund the amount

mobile number:[protected]

frequently happening after the payment.

Please solve this issue as quick as possible

I had paid for international roaming to Airtel for my phone no as mentioned above On November 2 nd 2020 but I don't received any services I mean outgoing and incoming facilities from Airtel or its collobrating company AT&T in the USA till date. I had made so many complaints but my issue doesn't Resolve till now. I had send my representative Three times on every day since I paid to your Ahmedabad office With details as mentioned here but I can’t get any satisfactory answer from this office. I have not such expectations from your well known company in India. I would request to Full refund my recharge Amount res.3997 because I am not satisfied with your services.

One of the Airtel employee unutilised my Aadhaar address which is linked to the my Airtel SIM card, I want to compliant that person let me know that person I will give the complaints to Airtel employee

I have recharged my mobile number [protected] through https://www.airtel.in/prepaid-recharge/?icid=header_new online for Rs. 219 on 23rd July 2020 and received an SMS with Transaction reference "BIL/ONL/[protected]/Bharti Air/[protected]" Bank transaction was also completed successfully but my mobile is not recharged. Till now I got no message regarding the recharge, although the amount has been debited from my bank account.

GHAR AAYE JYOTISHI seva 56789 no. Se lag gayi hai please seva band karen thank you mobile no. [protected] par seva lagi hai

I visited airtel express today at 4.30pm ..i was told that the staff person has gone for lunch and will be back in 15 minutes ..i waited 1 hour for the staff person to come.

I have done recharge today 4 Nov 2020 with 149 RS

Balance was deducted but recharge not done, it happen with me earlier and i did not get my money back.

Please look into this this time and get the recharge done or refund my money.

Transaction details.
[protected][protected]-----
04 Nov 2020
[protected]
Ref Num:[protected]
[protected][protected]-----

GHAR AAYE JYOTISH seva 56789 no se lag thi .jo hat naii rahi hai mobile no. [protected] par seva lagi hai

I made Airtel Payment account and details were filled incorrectly first time. When I tried to do DTH recharge of 250, the amount was debited from my actual bank and Airtel Payment Wallet got credited, but transaction was not completed as Airtel has freezed the account. I am unable to edit the profile details, and don't remember DOB given in that. This is very surprising that Airtel Wallet is allowed to add money but there is no outgoing transaction...

My dad had visited the airtel store on 21st Oct 2020, 12pm onwards. The bill was cleared before entering airtel local store at RT Nagar.
They had demanded ₹500 for converting from post to prepaid on Airtel network. We never got any acknowledgement for what we have paid!
Did this money goto airtel clowns sitting that airtel clowns office pockets?
They are so unprofessional and rogues.

I demand the explanation for taking ₹500

I was using airtel data for working from home but now I am not able to work. Because my 1.5 GB data finishes just in downloading 1 image of some kb.

I had raised a network related issues back in 2017, I was fooled by bunch of clowns sitting at airtel each time that some superman would come and sort out network issues and I can happily work from home and I'll get that satisfaction after paying the Bills which is around ₹1500+ everytime and these stubborn evil clowns at airtel they don't care if your internet is super slow (example 10-90kbps on 4G). So the wait is still going on and I'm being tortured to pay the bills by these evil clowns from airtel. And yeah can you imagine even Twitter page of airtel gives u same old good for nothing excuses.
Please tell without internet usage whilst we all are working from home and how you guys beg or torture me for paying the bills? Each time u gave the lame reason that new network tower would be installed and I did not see this in my dreams too!
Either convert my number to prepaid or waive off my bill so that I can get a Jio - because jio is amazing! It has more speedy people who have put their efforts in setting up the internet for uninterrupted connection.

I'm not paying the bills and I don't want to continue with Airtel. Because you care about money not the people's problems.
Waive off my bills and I'll stay with u on pre-paid otherwise I'll port to Jio.
I have nearly lost whooping 30k+ since 2017.
And I'm airtel good for nothing connection since 2006 - if you can remember I was one of the College special SIM subscriber.

Just stop lying and stop blame games and do some serious jobs airtel!

And it's totally unethical calling me since many days and asking me to pay bills - I had told I'm on hospital bed!

Hello, i have been airtel from years and suddently i get no service error, i have been doing recharges and this is how i get repaid. i visited the airtel office there it shows SIM ACTIVE but it has no service, i tried in 2 other phones, tried manual network selection, did a recharge of 49 and as 199 was already active. PLEASE HELP!