Airtel Complaints & Reviews

I checked with airtel call center the deposit required for international roaming and i was given an amount of INR 4500 and when i send payment to Dwarka sector 4 outlet they said i have to pay 6000. when i called again the call center and they told me 2500 for international roaming and they told me they have updated the system. i again send payment but could not pay. again i called the call center and they told me to pay inr.4500 and they gave me a ref. number with which dwarka outlet accepted payment from me of inr.4500 on 17 september 2008. yesterday and today i tried calling the call center nobady answers. my international roaming is not yet activated and i send some one to the counter at dwarka and i was informed they forgot to update system. more over they told they require inr.6000 to activate international roaming.

I am wondering the way such a company operates with its call center people who doesnot know their product and outlets which has no communication between...

I again tries today between 3.45 pm and 4.15 pm few times on 121... reached up to a live person few times and the line gets disconnected.. again i tried on 198 for complaints as per their recorded message and the result is the same... the liveperson lifts the phone and disconnects.. Any suggestion how to settle??? I think I may have to file a suite and publish this to the press so that customers with Airtel should be carefull and those new connections may think twise before they plan.

I wanted to check whether any other company can offer the same number as My number cannot be changed...??/

last Month Airtel charged to my prepaid accout Rs 30 illegaly. When i contacted the customer care, they say it is for Reliance Mutual Fund Alert service.
I have not activated any such service. I called the customer care more than 10 times to get the amount back. And it took 4 days to resolve the complaint, and they have not offered any justification. They siply refunded.

Again this month, they charged Rs 30 to my balance. And i have started to contact the CC . They said me to wait 48 hours.

They are playing mockery on customers. My job is not calling CC alone. If i makes several calls, i am sure that they will refund the money.

But what about other poor fellows, who dont argue with the CC ?

they simply got cheated. This cant be allowed.

Airtel people must take this in to notice.

thank you

for the past 3 days, there is no outgoing and no incoming calls permitted. whenever dialled, call barred sing is displayed. what is the problem in your network? pls, do the needful immediately. my no. is [protected]. The card was purchased at kalpakkam, kancheepuram (district).

i bought a sim card a more than a month ago from a retail outlet of airtel in mettupalayam ( coimbatore)

with deposition of all the documents and photographs and services were given to me on the phone no . as 91-[protected] after using the sim for amonth suddenly on a day my outgoing calls weere stopped and a prerecorded message was sent that u should deposit the relevant documents and your services will be resumed within 72 hours of depositon of the documents .

for three days i couldn't go to the retail outlet because of my busy schedule and suddenly my incoming were also stoppped . i have three complaints regarding the company:--

1) they should not restore the connection without verification on the very first day on the new sim card

2) the time limit should be extended, what a person is required to do in 72 hours if they have not received the relavent documents .

3) what they are saying to do that is they r supposed to follow ; if they say that the services will be restored in 72 hours of the submission of the documents that should mean the same not that they are going to stop the services in 72 hours if the documents not submitted.

I purchased an iPhone on 27th Sep '08 from Guwahati, Assam and i was promised that i will get free Data transfer of 500MB per month for 1Year. They informed me that since they are facing a technical problem, it will start from next month onwards. Now when i call them again, they inform me that the service is withdrawn. The airtel site still states the free data transfer and regardless of anything, i should be getting the offer as i was one of the first customers of iphone in Assam. I purchased it from TECHNOLINKSERVICES situated in Guwahati.

Please help me out.

Dear Sir, I have paid deposit amount Rs. 500/- for airtel connection no. [protected] (AC ID:[protected] while converting from prepaid to postpaid during July2005 vide ICICI Bank, Cheque no. 212438 dt. 15/07/2005. Now i am once again converted this airtel no. to life time prepaid on 08/07/2008. So i am requesting the deposit amount of Rs. 500/- when i was paid for the past 2 months but there is no reliable answer from Airtel Customer Care / Nodal officers. We have made n no of phone call and emails but still they are confusing like anything. So kindly let me where to go for getting my deposit amount from Airtel. Kindy clarify.

sir,
i have applied for airtel bordband connection at 13/09/2008 with name of "mukul soni".airtl employee told me u will get internet connection with in 3 day with landline connection.I got landline number but i didn't airtel telephone line.They start my billing.
I called airtel office daily.They told me today u will get internet connection .
But till now i didn't get connection.

dear sir,
I have been using airtel no [protected] for last two years, which makes me one of your valued customer.On 2nd september i had done an easy recharge, as per the scheme i was to get the full talk time and a validity extension of 6 months, out of which five months extension would be carried to my account within 7 days of the recharge.I have not got the benifits of 5 months validity extension till date.Have launched the complaint to the customer care many times but the service has not been provided till date.Even today i had a conversation with a floor manager Namely Durga Prasad but the answers to my queries were not entertained in the logical manner it was more of a manuplation.I being a learned b school graduate do not expect this sort o[censored]nprofessionalism from such a big telecom company.In todays time times have changed and the customer retention is must in this era, this mismanagment can not be tolerated.
i request you to please look into this matter with prime priority.


Thanks and regards
mayur wali

from time to time since the last 1 month i suddenly recieve sms stating that i have been charged rs 10 for using dada resub service on airtel wap which i have not.

sir,
i want to deactivate my gprs facility.
i sent msg to 511.the reply msg i received is 'u will receive confirmation msg with 4 hours' .but still it's not getting deacitvated.per day 14.99 rs.are deducting.wht do i suffer??
if it is unable to deactivate why they activate it.
activation is easy and deactivation is not, how is this possible?

simply want to ask what i am supposed to do to get my post paid airtal mobile bill on my email ID, every month

please tell soon if possible on my ID
its urgent

dear sir,
mere airtel bill payment ki last deu date 27th of september thi, mai 27 th sept. ko chandrapur airtel office me 6pm ko pahucha, vaha per bill payment counter par madam se maine gprs activated hone ki baat ki to unhone muje hotline par nagpur baat karne ke liye bola, maine hot line par baat ki to bich me wire loose hone se baat puri nahi ho pai, maine wire loose hone ki baat bill payment counter per bethe madam ko kahi, itne me unke pass me bethe jinka naam javed(RM of that office) tha bole ki tum khud hi wire thik kar lo, maine kaha ki wire thik karna mera kam nahi hai, aap kisiko bol kar thik karva dijiye, to javed bole ki tumhara kaam aaj nahi hoga monday ko aakar dekhana( he shouted with anger.), maine madam ko kaha aaj mere bill pay ki last date hai agar mai monday ko aaonga to late fee lagega aap muje assure kijiye ki late fee nahi lagegi to mai monday ko aata hu.phir madam ne muje vaha per bethe senior manager se baat karne ko kaha, mai senior manager se baat kar raha tha ki bich me javed bole (loudly) tere ko bola na ki monday ko aana phir kayo sab ka dimag kharab kar raha hai, maine javed se kaha ki aap yaha ke RM hai to aap hi assure kar dijiye ki monday ko late fee nahi lagegi or maine apna bill or pen unke table per rakh diya, unhone(javed ) ne mera bill or pen dono phek diye, or dhaka dekar bole tuje kaha na monday ko aana, abhi jata hai ya phir tuje thapad mar kar bhagao.maine kaha ki aap ke es misbehaveiour ki mai complaint karung to javed bole ki jo hota hai kar le.sir aap hi bataa ki koi, custmer se aasi baat kaise kar sakata hai.aap please kuch step le against javed.mai iske liye cunsume court jane ke liye soch raha hu.
maine 121 custmer care me bhi yeh complaint ki hai.
thank you.

sir/Madam
I am facing worst experience on Being a part of Branded company called AIRTEL INDIA.
I had bought a new prepaid connection on 14th sept from Jamshedpur (No. [protected]) and activated the G.P.R.S Service on 15th Sept. The monthly rental for the activation of G.P.R.S was deducted on 16th Sept only and therafter I am having more than 55 Rs/ balance all the time in my account. And the mobile settings for G.P.R.S i have confirmed to be allright
The connection was working fine over there, i.e in Jharkhad region, But as i came in roaming it never worked any more weather it be U.P or West Bengal, Kolkata. Presently i am in Kolkata, Behala, and from last 10 days i am expressing my problems all over the customer care centers by visiting and calling from park street to jamshedpur, and no one is sorting out the problem but delivering only a consolation that it would start working in few hours, and we will contact u, but none has come true in reality. The park street, Kolkata customer care center has also written a mail regarding my problem to Roaming co-ordinator, but nothing has been done so far. I don't understand what kind of treatment and lip services are given in wonderful made Airtel service providers.
Please have a look on the complain, and help in getting my G.P.R.S working.

This is to bring to your kind information that I had a number of Airtel on my name and address .I had given that number to my friend for temporary use but after few months I had made a fresh issue of the sim as I was in need of that number. After using the sim for few days suddenly one day I found that the sim got invalid. On calling on that number I found that the number was being used by my friend. She told me that she has
reactivated the old sim by blocking my sim from Airtel customer care. She even told me she had transferred that number on her brother's name and address in the absence of my knowledge. On questioning her that how she made it done she told me that she had got it done without submitting any of my documents and no objection letter which was mandatory in such case of transfer and which should have been duly signed by me. All she had to do was give my name, address and old sim number to the customer care office and the number was transferred in her brother's name.
It came as a shock to me about this illegal transfer of my own number without my knowledge or without providing any of my documents or my no objection letter. I had even made a complaint about this in Airtel customer
care many times but I got no action from their side. I even went and tried
to seek the help of the Airtel center at City Center but they were not
willing to cooperate and in return the only thing they said was that my
documents and NOC letter has been submitted. When I asked them to produce
those documents and NOC letter to me they refused to do so. Therefore much against my wish I am sought the help of local police station to lodge a GD (general diary) for this illegal activity by Airtel company.Because of the of the mistake of such a reputed company i lost my number and suffered a lot.Even then Airtel is not willing to accept there fault.I even when to the nodal officer but to no avail.
Now finally i have decided to knock the door of the consumer court for justice.So far i have been alone in this fight now i wish to seek your help to guide me to fight against this injustice done by Airtel to me.

my number is [protected].an i am writing this complain regartding the cheap services provided by airtel..last time i have given complain tht i am nt able to access my gprs in my home an after tht airtel has disconnected my number an when i called customer care they says tht i have to provide the company id proof to activate the num.they did because i had written complain here before also...i will suggest all my friends not to take airtel as they are very cheap...

Sir,
I have requested GPRS connection only for a day. I already sent a deactivation sms for many times, but it is still not deactivated. and also I can not talk to Customer care executive as my call gets automatically end as soon as it reach to executive.

Pc secure is not updating automatically nor manualy

complaint against payment through cheqes number, 839441 and 358261 of rupes, 2550 and 2620 respectivly.
1. amount of rs 2550/- is not mention in the bill.
2. amount of rs 2620/- is not showing on your computer
please clarify both the amounts.which are debitsto bharti airtel ltd on dated 2-9-2008 and[protected] from state bank of patiala branch.mobile number[protected].

Dear Sir,

I 'm using AIrtel as my service provider .
and I couldnot make calls to my home town(Mothugudem, ANdhra pradesh) from the past two months .
When ever Im trying to call the number the service provider is saying that this number is not available .
but i could make the calls from other network providers like idea, mtnl etc..
In this reagard i have given a complaint to airtel customer care several times and still its not resolved.
yesterday again they have told me that they will resovle this in 48hours .
request you whehter you can solve my problem.
best regards,
sridhar

My mobile is no. [protected], and above no. is with our family from last 6 month approx. Last night i.e. is on 25th Sept 08 when I sleep, the balance amount in my mobile was Rs. 216/- and in the next morning when I wake up I found that the balance of my mobile has only Rs. 4.11/- and I was so surprised to see the same and when I discussed with my Aunt, she also confirmed me by giving an example that she read the same case in the Danik Bhaskar last week and aware me about the fraud played by the Airtel as she also told she always read some thing about the Airtel's misdeed/ frauds in the news papers. When the same I want to discuss with my friend, I found that some is already busy on my mobile no. Whats going on. Please arraange to add the lost amount to my account and enquiry the same and confirm us.

Ajay Sharma
[protected]