Airtel Complaints & Reviews

Dear Sir,
I am staying in Chinoutpalii, Gannavaram, Near Vijayawada, Andhra Pradesh and my Phone No. is [protected].
On 2nd Sept 2008, I took new connection and submitted all the documents (PAN card, BSNL Landline bill and Two photos). About 25 days back my phone no. is blocked (Showing call barred) and incoming -outgoing stopped. Because I have alternate no. I have not given much attention to that and I thought it was temporary. But 7days back when trying to make calls customer care, I got another no([protected]) to contact(From customer care) for the same problem. But to the same no. I am unable to contact as repeatedly computer reply comes “this no. doesn’t exist”. After few days it shows your SIM registration failure.

When I went to the Airtel Office in MG Road, Vijayawada (on 10th Oct 2008 about 5.PM)the staff said that your no. is cancelled because some of the document which is required, was not submitted by you. When I asked what document she didn’t answer. They told message was sent to you on 17th Sept 2008 but I am not sure because so many useless message is coming I am deleting that without even looking into .I asked any other way to help, answer was negative. Because I took new connection and also lifetime validity also, I am losing lifetime validity charge and balance worth Rs 110/-. I informed everything all about what I am losing but reply is same as above. Your Staff is telling that nothing can be done with paradoxical smile “thank you sir”. Because I want to gradually shift to this new no. and already gave to so many friends and also informed call to above no. from Diwali onwards.

Due to no fault of mine I am losing money.

Instead of cutting lines or barring incoming or outgoing calls, they can give a call inform to contact customer care. Everyday we are receiving many calls(Computer voice) regarding advertisement and call values of airtel.

As a customer I am not happy with the service.

Money is not everything, service is important, which I find deficient AIRTEL customer service.
Do you have any solution to this?

Kindly reply

Thanking you

Manoj Kumar Mohanty

Dear Sir,
I have converted my SIM from prepaid to postpaid. Application and Total Payment of Plan is given to Balaji Communication, Rajgurunagar, Pune. Befor a MONTH ago
Now my prepaid no.[protected] is out of order from last 25 days till it is not activated. I am facing lot of problem in comunication.
So, Kindly find out problem and start my SIM urgently.
From,
S. M. Shinde.
Sr. Officer,
Amul Dairy, Rajgurunagar, Pune
Cell. No. [protected]

Dear Sir Or Mam,

I Have Complain About Network Prombleam In My Home Area Since Last 6 Month. I Had Personaly Complain In Your Ahmedabad Bharati Lobby (Income Tax) But The Exe. Was Told Me The Prom. Solved In One Month Two Month But No Solutation From Him Side. So PLz Help For That. Network Prom. Is Not In My Area Even I Am In My House So That Time I Have To Go Outside From House. Because That Time I Was Recived Call Sunddley It Was Discount. Other No Network In My Home Side.
So Plz Make Me Help.

My Mo. No- [protected]
Add- A/5/12 Godavari Nagar Part-1
opp Shanti Tower, Near Vasna Bus Stop,
Vasna,
Ahmedabad.

I have been using Airtel card ([protected]) for more that 3 years. For the last two months I started getting pre-recorded calls from Airtel fron no.[protected] more than 10 times a day, though it was registered for DND 4 months back. I complained to Airtel several time but with no luck. Then one day I called Airtel customer care (121) and asked the details about the DND and I was surprised when a CC said that after registration of DND it get activated within 45 days and the registered no will not get and unwanted call for 45 days only and again after that I will have to register for DND again, and again it would take 45 days to get activated.
I shouted on that CC guy and told him that this not the rule, but he insisted on it and disconnected the phone. Next day a my friend told me that Hallo Tunes is activated on no. and immediately I checked my balance and Rs.200 had been deducted from my no. I immediately called Airtel CC and informed them about it and asked them that how they charged me Rs.200/- without my knowledge and I didn't even asked for Halo Tunes and even I did not get any sms or any call from Airtel b4 activating Halo Tunes. The Airtel guy told me to that the amount would be credited in my card in 24 hours and Halo Tunes would be deactivated but more than 5 days have gone Halo Tunes is deactivated but still I haven't got my 200 in my card even after reminding them everyday.
I have inquired about DND with TRAI and immediately I got reply from them. According to TRAI any no. activated for DND will not get unwanted calls till the customer itself deactivate the DND.
TRAI needs to take some serious steps towards this and give some relief to customers.

Time & again I have been proved by Airtel that they are just getting from bad to worse.

Their Customer Service is not at all efficient nor even upto the mark forget doing any Value Add.

The service as well as the customer service is just frustrating me day-by-day.



Here is the list of problems I am facing with Airtel -



1. CLIP Service displays incomplete / incorrect info (e.g. for any incoming call if the no. is +9122XXXXXXXX it misses the 3rd digit after + thus showing only +912XXXXXXXX & similarly it misses out the 3rd digit 9 in cell phone nos. i.e. it shows only +91?892XXXXXX. Surprisingly this at times also picks up the Phonebook Entry & displays it but if I call back the no. it gives me THIS IS AN INVALID NO.
2. Each time I try to dial 121, I hear nothing but echo of my own voice, somehow the call does not go through.
3. If I try the [protected] from a cell / landline it gives me THIS IS AN INVALID NO.
4. If I dial 555 & press 2 as per IVR to activate VMS it again gives me THIS IS AN INVALID NO.
5. Hello Tune Services were not restored on 1st of Aug as informed by Airtel broadcast SMS to customers, instead it was resolved on 5th Aug & there was no notification of the delay sent to customers.
6. GPRS Services which until now were the best feature with Airtel have also become intermittent.
7. All providers provide a free of charge Call Conferencing Facility but not Airtel which charges 75 p.m. as I enquired.
8. Airtel Hold Music is more of a nuisance when need to receive an urgent call amidst an important business call.
9. The Customer Service Reps deny escalations.
10. Most of them are unprofessional at times (I agree some, ONLY SOME are very polite).
11. Airtel does not provide any flexibility in payment dates – I remember I was hospitalized & alone in the city hence was unable to pay & Airtel Bill & my services were discontinued & were not restored for 3 days until I paid the bill after my discharge. I tried to request & convince the Airtel folks at my wits end to start my services at least until I get discharged. This kind of a behavior with an 18 month old customer is a shocking inhumane experience to me.





Below is a track of events of instances & issues where I have called Airtel –




12/8/08 #[protected] Sudhir Tayre - Unable to provide Legal Contacct Info for Airtel & also was not able to find a reference of previous request nos.





6/8/08 #[protected] IVR Issue - Resolved as per Airtel but still the issue persists - Saiyyad Raza.

6/8/08 #[protected] CSR Rep unable to find the tkt / logs.

6/8/08 #[protected] CSR Rep unable to find the tkt / logs.

6/8/08 #[protected] CSR Rep unable to find the tkt / logs.

6/8/08 #[protected] IVR Issue - Resolved as per Airtel but still the issue persists - Saiyyad Raza.

6/8/08 #[protected] CSR Rep unable to find the tkt / logs.

6/8/08 #[protected] CSR Rep unable to find the tkt / logs.







6/8/08 # 17788131

==============

6/8/08 #[protected] CLIP Issue - Saiyyad Raza.

6/8/08 #[protected] Hello Tune Issue - Saiyyad Raza.

6/8/08 #[protected] Hello Tune Services - Saiyyad Raza.

6/8/08 #[protected] VMS - Saiyyad Raza.

6/8/08 #[protected] IVR Issue - Saiyyad Raza.

6/8/08 #[protected] No info available with CSR Reps.





2/8/08 #[protected] IVR Issue - Stalin D'Souza.



1/8/08 # Ref. No. not available Escalation by Sapan Kumar from Chandraman Mali did not put any details.





PLEASE NOTE THAT ALL THESE PROBLEMS HAVE BEEN VERIFIED BY USE OF AN ALTERNATE PHONE IN FACT SOME OF MY OTHER AIRTEL SUBSCRIBER FRIENDS ARE FACING THE SAME ISSUE & HENCE IT RULES OUT THE POSSIBILITY OF A SIM CARD FAULT.

I need to know the Legal correspondence address for Airtel.
Can you provide me with the same.

I wish to approach a Consumer Forum thereby seeking legal action against Airtel.

[protected]

Tarun Kumar Ladkani
+91-[protected]


Tarun Kumar Ladkani

I am a prepaid customer of Airtel Bihar, using GPRS facility in lieu of Rs 250 monthly deduction.

The network is really bad.Particularly GPRS speed is exremely slow.They deduct Rs.250 on exact dates, but cant provide service properly.I feel realy cheated while using the GPRS service.

Their CUSTOMER CARE SERVICE is too bad, You can never talk to their executive as the "NETWORK IS ALWAYS BUSY".They should close 121 service.

Its not only my personal problem, but with the whole region.

If this continues, I will be forced to switch my service provider, as in this competitive environment other providers will certainly provide some better option.

I am really fed up with their service.

Hope any senior level manager take notice of my problem, else I am sorry to say that you are certainly going to lose a lot, as single single drops make ocean.

My no;[protected]

The customer care cell,
Airtel.

1. it is extremely shameful what has happened to an honest customer of your postpaid mobile connection.
2. my wife rashmi verma was having airtel mobile postpaid connection connection no. –[protected] @ address of 6329, rajiv vihar, manimajra, chandigarh.
3. i happen to be a neurosurgeon in the armed forces & thus have to move frequently on transfers & when that happens my family too moves with me.
4. i got transfer orders for lucknow & sometime during first week of feb 2008, I personally submitted the application signed by my wife for closing the connection & also the amount due at your collection center at SHOPPING COMPLEX, MODERN HOUSING SOCIETY, MANIMAJRA, CHANDIGARH.
5. today at around 1650 hrs one mr mukesh calls me up on my mobile and claiming to be SOOCHNA ADHIKARI, TEES HAZARI COURT DELHI asks my wife to talk to one lawyer (? yours) who informs us that an amount of rs1124.00 is due on the above mentioned number and that it has to be paid immediately(SICKENING AUDACITY!!!) which we did anyway(vide online receipt no[protected] & VOILA!!—we were told that the connection is STILL ON ! that too we intend to close tomorrow –atleast try to close by reapplying & hoping against hope that this application too does not meet the same fate –given the proven efficiency/honesty of your staff on ground.

POINTS TO PONDER
A . what does the customer do? Do expect all your customers to maintain the receipts for next one year to prove his honesty?
b. I know I can never prove it in a court of law but ethically it is your word against mine-who is more honest---you decide.
c. whether the finance ministry agrees to make amends to the pay commission or not ---GENTLEMEN, THE NUCLEAR CAPABLE MIGHTY INDIAN ARMY PAYS ITS OFFICERS ENOUGH TO LIVE RESPECTFULLY
& HONESTLY.
d. what about circumstantial evidence----has a single call been made from that number after 2nd week feb2008?
e. what about circumstantial evidence---- has a single call been received at that no after the official 7day grace period(I didn’t ask for it, I was told it was your companys policy--& I was mighty impressed imust say!!!)?
f. what about circumstantial evidence---- you dot need to call Sherlock holmes or jasoos karamchand to see that there were ONLY INCOMING CALLS the last 7 days—those were the free incoming calls allowed by you during the grace period.
g. talking of Sherlock holmes-why don’t you do some introspection at your end.do you believe in good housekeeping—or do you simply leave the job of record keeping to your customers.if you do then how about looking for some TORN COUNTRFOILS IN THE BILL BOOK of your above mentioned collection center.he DID give me a bill I am certain.
h. talking of Sherlock holmes – if you have such good sleuths who could trace my tele no at lucknow – does the popular brand name airtel does not have the decency of giving me a call before taking the matter to the court?
i. I am not sure whether I gave my forwarding address – if I did it is all the more disgusting on your part not to have even written to me—so much for your slogan—BATEIN GIRA SAKTI HAIN SOME STUPID DEEWAREIN…SIC!
j. If you do some record check you will realize that we also had opted for your landline connection at the same address either on my wife/ my name which we promptly got disconnected within a few months-- would you not like to know the reason –FRAUD—we had also complained against your staff --one mr mishra ---so much for your track record!!
k. Never again will i opt for an airtel connection in my life. May you become the biggest telecom firm in the world by the huge profit of Rs 1124.00.
l. I am thinking of writing to army head quarters to advise fellow brothers in uniform about this incidence & to think twice before opt ing for your services.You think it is funny don’t you—so did ms mamata banerjee think when tatas said they will quit.
m. What can you do?? Keep the money, do some record check &say sorry atleast.
Saurabh kumar verma
Leiutenant Colonel
Dept of Neurosurgery
Command hospital
Lucknow
Ph-[protected](thankfully vodafone, not airtel!)

1) I had taken a nw broadband connection. my plan is unlimited (799plus), nw the bill amount is Rs 1372.75
total outside circle calls rate is Rs 8.00
2) The toll free no which is given is not et responding

I HAVE PURCHAED MIBILE UNDER 2 YEARS INCOMING SCHEME FROM MOBILE MAGIC, SITABULDI, NAGPUR ALONGWITH THE CARD OF AIRTEL NO [protected]. THAT, TODAY ONE CALL FROM COUSTMER CARE REPRESENTATIVE AND THEY SAY THAT, THE ABOVE SAID CARD IS NOT ON YOUR NAME. THE SAME WAS SURPRISED FOR ME. BECAUSE I AM USED THE SAID NUMBERS FROM 1 & 1/2 YEAR FROM THE 2006. THE SAID TYPE OF MISCHIEF DONE BY YOUR OFFICE BEARER IS LIABLE FOR FRAUD
& CHEAT UNDER INDIAN PENAL CODE. AS YOU SELL ONE SIM CARD ON THE NAME OF 2 DIFFERENT PERSONS. THAT YOUR REPRESENTATIVE TODAY CALLED AND SAID THAT, THE SAID CARD IS NOT ON MY NAME BUT ON THE NAME OF OTHER PERSON.AND HE SAID THAT, HE WILL BLOCK SAME ON TODAY EVENING 6:00 PM. AS THE SAID THING SHOWS ILLEGALITY FOR WHICH YOUR COMPANY LIABLE FOR PROSECUTE UNDER THE PENAL ACT OF INDIA.

TAKE NOTE THE SAME AND SOLVE IT AS EARLY AS POSSIBLE,

I wish to bring to the notice of all general public using Bharti Airtel's Services and especially the Management at Bharti Airtel itself, the abusive and the corrupt nature of the Customer Service Executives employed at the various Customer Support "Call" Centres servicing Airtel.

They never have the answers to your queries/complaints and if asked they do not even have the courtesy to check on the matter, in fact they prefer either putting customer's calls on hold for an indefinite period or use abusive language. I wonder what happens to all the "THIS CALL MAY BE RECORDED FOR INTERNAL TRAINING PURPOSES".

The best part is yet to come, these so called Customer Service Executives/Representatives even have the audacity to use the name of BHARTI Tele's Corporate Director-Human Resources (HR), Mr. Daljit Singh's name as their own. I am sick and tired of making complaints to Airtel about their Network issues in the Mumbai region which is the biggest Metropolitan city of India, so I can just imagine what the condition of their services would be in other parts of the country.

Hi, i m mayur. I have an Airtel prepaid number [protected]. I needed the GPRS service, so on 2nd oct., i sent the message to activate the GPRS, i got the message that GPRS will be activated
within 4 hrs and that i will get a confirmation message. Well i waited for 4 hours, but i didnt got any confirmation message. I tried 4 times, but i didnt got any confirmation. So i left it and went out to cyber cafe to do my job. Later on 9th oct, when i checked my balance, i found that a lot of balance was deducted(more than 130 Rs.). I dont talk on the phone too much, so i was confused and then i thought may be GPRS was activated. And yes, it was activated. So my 105 Rs. was deducted for a service which never informed that its activated. I tried calling the cust. service, but they just picked the phone, but nobody answered. This happened at least 6 times, tried from a diff. phone, still the same result. Finally i got hold of one CSR(Satish kadam). I explained him my problem and requested him to refund the amount thart was deducted for GPRS. I told him that he can check his system to see that i never used the GPRS on my computer. If i have used that the request does go to Airtel only after which thay activate the internet. But he said that his system is getting upgraded, so he cant check it right now. Now i am a network engineer myself, so i know he was making a fool of me, because he speeled out my mobile no. and its details without me telling anything to him. He said me to call back because his system was getting upgraded. I didnt want to lose him bcoz i feared no one would again answer my call. But he insisted for call back as he was helpless!I called back. This time it was Gita. She told me that the amt. cannot be refunded. I told her that she can on her system. I also told that when i use my GPRS on my comp. it sends my username and password for verification to Airtel only after which they activate the internet. But she refused. So here am I. And this is not the first time this has happened to me. Every time i activate GPRS, it takes at least 2-3 days to deactivate after i send the message to deactivate it. So i would really appreciate if some one can help refund this amt. Its not about the money. I just want Airtel to realise they spend a lot on advertisement, but i think they should also invest more in their infrastructure. For that i want that refund.

Its been a pain with the airtel customer care. They keep sending messages from 3333 withou any request and deduct Rs30 every month. So people be aware. SO tot of sharing some info with you.

Read this if you want ot unsuscribe.

http://www.airtel.in/wps/wcm/connect/airtel.in/Airtel.In/Home/ForYou/Mobile/Prep...⇄

i am not getting details of postpaid mobile bills for last 4 months.the co. has assured me that you will get details on net . but the site does not open. Kindly resolve if you can.

I have paid my bill in regularly in my office but due to pending of other persons bill company closed the outgoing in my mobile no [protected].since 1/7/08 . one surprise thing who was not paid bill in our office his mobile working properly and now yesterday my other no [protected] also out going closed. when I call to 121 they told me contect to mr.ghanchi which is the head cleark in our office.i contect to much more time to that persone he told me i am helpless he never done any action so what can i do? I request to you please cancelled my both number and oblidge. ...date 29/7/08

Respected sir,
I have not got solution of my problem
i have called your customer care lot if time and mail main time but have not got any solution.
i sent have sent following mails(these are my problems which are not solved yet):
i Amit Lokare [protected] wants to complain abput your airtel serviceSince[protected] my airtel to airtel message charge has been increasedit must be 10paise per message by is charging 25paise.i have been calling your curtomer crae execuitive since[protected].they told me that the amount deducted from my account will be refund.but yet my problem is not solved and yet amount is not refund. on[protected]around rs10) & on[protected]around rs8) was deducted.when i asked your executive he told me that the balance was cut due to caller tune.when i told him that my caller tune was cancelled on[protected] then he was not ready 2 listen n cut my phone by tekking "Airtel me cal karne k liye..."is this the way 2 behave with customers. so please i request u to check for my problems. hope you wil call me soon n tace care of my problems. Amit Lokare- [protected] / [protected]

Also,
[REF:[protected]]please check my message sending details againi have sent 3 messages on airtel numberit charged me 25 paise per message(the same problem i have asked before)before sending balance was around 114.62rs which deduct to 114.37 for first messagen hence checked for my second messageDate 5-oct-2008 ) between 4:30pm to 5:30pmand between 7:00 to 8:00pmhecne i want solution for my problem.i am facing same problem since 15-sep-08plz chk my deducted amount from that date
AMIT LOKARE
[protected] / [protected]

really poor service

I'm having 3 postpaid connections of Bharti Airtel. I have been facing problems with [protected] regarding to outgoing calls even the payment had been done. Why this is happening with Airtel customers? Does Airtel want to lose their customers?

I have done all the payments by cheques. I have checked all transactions by netbanking and all the cheques had been cleared.

Please restore all the services to [protected] as soon as possible. If you will not restart all services to above-mentioned number, then I will close all 3 postpaid connections of Bharti Airtel immediately.

Try to provide good and quality services to your customers; otherwise, you will be simply definitely losing your customers.

Consider this complaint seriously and solve the problem as soon as you can.

we have taken 5 Airtel numbers in a group, the main issue is when we dial these numbers from a bsnl line the message comes as these numbers does not exist (but works fine when called from any service provider), i had raised complaint with Airtel they said the problem is rectified but not.
the most annoying part is they want me to call from each number and log a different complaint...
the customer service and attitude of some staff are very bad and I am seriously thinking of switching the provider as their is worthless compared to what i had in the past.

i am an aitel user havin a prepaid connection by the number [protected].

which was taken up barely a month ago.yesterdaynight i recieved a message from an airtel number 53211 statin that a caller tune has been activated on my number under an yearly plan and i have been charged 15 rs/- for it.wherein i didnot activate any caller tune on my number. on callin up the customer care office the caller tune was deactivated but my balance wasn't retrieved.



again after mid night i checked my balance which was 311.somethin some while ago and then reduced to 111.somethin. 200 rs/- were deducted from my account without any usage from my side.



i would hereby request you to please look into the matter and retrieve my balance. if such carelesness would continue from your side then i am sorry to inform you that i would like to switch over to some other connection.



also i would like to inform you that your customer care operators are very unprofessional in their approach. they have no interest in listening to our problems and helpin us. they disconnect the calls just within a few seconds and one has 2 al over go through the same process of gettin connected to the customer care which is very teadious n tiresome.



expecting some immidiate action from you.



aitel user.

This is in reference to the plan change from Advance Rental 998 to 999 plan for my Airtel No:- [protected]. I would also like to inofor you about the 'THIRD CLASS CUSTOMER CARE SERVICE OF AIRTEL' which is completely useless. After Trying for hour's you get to get in touch with your customer service executives & then they put the call on mute & disconnect the call /Else place it on Hold. IF you can see in your records I called airtel customer care several times. On one instance i was given a complaint id no:[protected] Mr. Navaz). I told him that Airtel had activated the 999 Plan on my No:- [protected]. I dont want this plan & had never asked for activation of this plan . I am Happy with my 998 Plan which i was using & WANT TO CONTNUE WITH THE SAME PLAN. I was provided the above complaint ID & i was assured that i would receive a call within 24 Hour. Days passed & i never recieved a call. So i called customer complaint centre agina & i was shocked when your Executive told me that no complaint has been lodged by the prevous executive & your executive noted my complaint again & told me that i would receive the Complaint ID By SMS which i never received.
I lost my patience & agiant called the customer complaint centre on 7.10.08. at around 6.15 pm. I was told by the executive that they could not help me, they put me on long hold. They were abusive, they refused to give me complaint id/Reference id & also refused to give me there Employee Id & Told me that they cannot help me /cannot transfer me to Higher level & disconnected the call.

Please look into the matter & take control of the behaviour & responsibility of your customer care. I AM REALLY FED UP OF YOUR CUSTOMER CARE.