Airtel Complaints & Reviews

Hello,

My name is Qamar Tavawala. i have been a customer with Airtel since 2012.

[protected]_mh

I have been incorrectly charged Rs85 every month for VAS on my broadband. I have never opted for it and I have just realised this charge is on my Bill since more than a year. I have called them last month and raised a complaint again this month and they told me the VAS would be cancelled and also processed a refund last month. This month bill Oct 20 bill has again been charged.

This VAS is for anti virus on 3 devices. when I asked which of my devices were covered, they were not aware, and when asked about how was the consent taken to activate the VAS this too was unable to be answered. I have raised complaint on Twitter, customer service number and emailed them. they have not been able to give any resolution. i have been charged incorrectly since quite a few years. I had opted out of physical bills and was paying through the app. I feel cheated.

I recharged for 379 rupees pack with a Rs.50 coupon applied to it making the amount Rs. 329. The amount has been deducted from the bank but my mobile number wasn't recharged.

The transaction summary for this in my bank account's statement is as follows

E COM PUR ECOM TX SEQ NO[protected] TERMINAL ID 81800519 DATE (MMDD) 1029 TIME (HHMMSS) 131724

My Airtel number got deactivated with no prior notice. Can't contact customer care operator because nowadays it's just full of advertisements and no option can be found to talk to the operator. I use the number in my workplace and I want it to be activated urgently.

Dear sir/madam
I have wrongly recharged other mobile number please refund my Google pay amount
Wrongly recharged number [protected]
My number [protected]
Amount-598

I AM NOT USEING ANY SERVICES FROM AIRTEL EVENTHOUGH RS.1204.12 WAS DEBITED ON 27/10/2020 FORM MY CREDIT CARD XXX5746. SO PLEASE REFUND ABOVE AMOUT ON URGENT BASIS...AND DO NEED FUL FOR DON'T AUTO DEBIT FROM MY AXIS BANK CREDIT CARD XXX5746...
MY EMAIL ID : [protected]@gmail.com
mobile No : [protected]
credit card No. xxxx xxxx xxxx 5746 axis bank

awiting for your prompt reply...

-Pritul Raval
+91 [protected]
[protected]@gmail.com

For some reason i was not able to make calls from my phone. So I walked into a nearby airtel store where I was told that the card was old and hence they replaced my card. It did not solve the problem. The guy in shop fiddled with my handset and he could not do anything. I went to another store, however he could not figure it out as well. The issue is my new sim works in other phone, but not in my phone. At the same time my phone accepts another airtel sim and allows to make a call, but not this one. I have thus not been using the phone for last month and my 400 rupees have been a waste largely. I went to the store again on26.10.20. They changed my sim again. It is still not working. I went on 27th, and a guy tried to help genuinely. He said my calls were barred and he was trying to reset the same. No relief so far.
I tried calling on the customer service numbers which are useless. There is no option to talk to a real person . There is NO way that I can get my problem sorted out and I am tired now. The app dignostics says your phone is 4G and upgrade the sim. Your shop said it had an issue with VOLTE. Now if it was so, why was it working fine for quite some time? If my issue is not solved in next four days, I will be forced to switch to other provider.

I have recharged my mobile number through debit card for Rs.48 on 28th Oct 2020 and received an SMS with Transaction reference Number[protected]. Bank transaction was also completed successfully but my mobile is not recharged. Till now I got no message regarding the recharge, although the amount has been debited from my bank account.

regards
stefy

I was using this for many months but for few weeks now network is not seen. Kindly resolve the issue as I dont want it to be deactivated

Dear sir, i wish to bring your notice that there is an airtel broadband junction box in front of my house. The junction box was installed without my knowledge as I wasn't residing there. Please note we are constructing the house and am unable to construct compound wall Please do the needful to remove the airtel junction box. We recently met your staff and informed about the issue but they were not helpful and asked us to lodge a complaint....

Recharge for ₹49 done through paytm and the reference number is[protected] . Money got debited and transaction successful but not reflecting..please resolve this

Pls note: Complaint initiated date is Aug 2020 and not yet resolved. Refund of Rs. 50, 000/- to Reliable Concept Marketing Private Limited(SR[protected]

I don’t understand an organization so huge but has a pathetic customer service experience department.
First of all you are repeatedly asking for the same details which has been provided on 11th September and it is part of this trail mail. It shows you all don’t read the customer complain mails at all.
Secondly in my mail below I have asked for an explanation or a call which I am yet to receive.
I need a detailed explanation With regards to deadline date by Airtel as to when I will get the refund of Rs.50000/- in my account?
My Airtel account number [protected]

Vinay Dsilva
Director
Reliable Concept Marketing Pvt ltd
[protected]

Airtel network is very poor in my area

Missed Call Alert is not working for more than a Month. 5 times i have complained to Customer Care & . Each time while speaking with Customer Care officer, they commit that problem will be solved within next 48 hrs or their technical people will call me. So far, nothing happend and still i'm facing the same problem.

Plz explain me wats the use of complaint booking?? Will it get solved or not? Or, to whom should i contact?

We have raised complaint on 30th of July stating that we dont have proper network and no access to internet.And more over we have 300 plus gb data left in our account and they are saying through ivr that all my data has been consumed.They are closing the complaint which we raised with out our consent and without solving our problem.And since 2 and half months the same issue is being repeated.please kindly go through my problem and resolve as soon as possible.

I have recharged my number [protected] with rs. 219 at emitra yesterday 26/10/2020 around 1:00PM and at emitra's transation status is success but till now my mobile not got any sms or not able to do any call.

Please help, what i can do.

I am neelam i have purchased a car last year vehicle no. CHO1BZ3081.
I purchased a fastag through AIRTEL, but that was not working, Now i am trying to purchase a new fastag and its showing blacklisted by npci. Its my humble request to you to remove from blacklist. So that i can purchase a new fastag please kindly do the needful.
Regards
Neelam
[protected]@gmail.com

On 27-october-2020 I want to pay my water bill through airtel app. Payment got deducted from my bank, but bill not paid. Reference no.[protected].

I hand applied a airtel fastag from online. And I get a mail also, thy said to pay 1500 in online. That to I did, after that thy said to send RC BOOK COPY AND ID PROOF. i send that also.after tht I got a mail
In few mts u will get a call from my office for conform. Now 3 days happened I not got a call. And fastag also.pls say to contact

I was trying to do one transaction at 26 October, 2020 for my mobile number 96XXXXXX67 mobile number, But without entering M-PIN the transaction is done by Airtel Payment bank. The transaction amount is 612 rupees.
Transaction ID: [protected]
They didn't reply for the same.

Hi,
With Ref to above subject my airtel postpaid sim suddenly stop working from last saturday night without any notice, this sim card number i m using more than 9 years.
As sim stop working so i m not able to do my net banking & other transaction.
so considering valuable customer please help me to resolve same issue as early as possible.