I am residing in Hyderabad. I took a mobile on 22.5.2008. The shop keeper put a sim card of AIRTEL bearing No.[protected] stating that it has got "LIFE TIME INCOMING FREE". I paid around Rs.195/- towards sim activation charges. I have taken a card of Rs.333/- and using the mobile. The message of validity was coming as three years i.e. upto May, 2011.
Since the amount was exhausted I asked my daughter to recharge the mobile. She did so with Rs.98/- on 24.7.2008. With this recharge, I lost the life time incoming facility and the validity of my connection was restricted to 30 days, instead upto March, 2011. That means by making a payment of Rs.98/- I have lost Free incoming for 3 years and got only 30 days incoming validity. (They have allowed me Rs.9/- talk time and withdrawn the life time incoming facility).
I wanted to complain about this. Only Customer care people were answering me. They stated that I have done a mistake by taking Rs.98/- card whose validity is only 30 days. By taking this card I lost the facility of 3 years free incoming, they added. They finally replied they cannot do anything in the matter and again I have to pay Rs.295/- to get 3 years free incoming facility once again.
This is ridiculous. When they have allowed life time free incoming facility once given, how can it be withdrawn when the RC card of Rs.98/- is taken by me knowingly or unknowingly.
I have tried with the Customer care people thrice for restoration of Life Time free incoming facility. But they refused. THEY ARE NOT GIVING THE TOP EXECUTIVE TELEPHONE NO. TO TALK TO HIM AND SORT OUT THE PROBLEM SINCE THE TOP PEOPLE WILL THINK WITH SOME BRAIN. Then I wanted to make a complaint through net. But they did not give me the Email Address. They also did not tell me about their website address. Simply they said that their website address is www.airtelworld.com. When I opened this site, it was stated that "the site on Complaints do not exist". How funny this is. The people doing phone business is not having any address. It is not known why they kept their address secret. This is not an ethical business by AIRTEL.
I DO NOT KNOW TO WHOM I HAVE TO TELL ALL THIS FOR REDRESSAL. I DO NOT UNDERSTAND HOW THE TOP PEOPLE OF AIRTELARE NOT COMING INTO THE SCENE BUT ONLY CUSTOMER CARAE PEOPLE ARE COMING INTO THE SCENE WHO CANNOTTAKE A DECISION ON EVEN COMMON SENSE ISSUES.
This is my probleM and I do not who will solve it.
G.B.Gopala Rao
http://www.sriraj.org
please reply i am using N70 mobile
Airtel — Beep Services
I activated beep software one day back nd i got message regarding this and i have seen the status then it clearly gave information that your balance will be added on next month of 11th march and after 12 hours i am getting info that your number has been blacklisted because of spamming the beep service . Beep is displaying on screen and again i installed it but again same message coming so what i have to doplease reply i am using N6630 mobile nd my no is [protected]
please reply i am using N6630 mobile
once again my mobile number is [protected]
2313
but
mera ko message aaya tha
your account is deactivated
how to activate beep in my account?
pls send me
my name is m.t.n.murty, kakinada. andhra pradesh. i am air tel customer last eitht years. my mobile no . [protected]. i have received a sms from air tel to day 6-6-09. chating some nombers charge 10/- per month, but i do not want subscribe this facililty. i deleted the sms but my balance deducted 10/- rs. why this is not fair. so pls credit my 10/- rs in my accoujt.
please reply.
Please refer to my broadband bill dated[protected] bearingbill, no.[protected]
whith a landline no[protected] installed on[protected].
Please find the bill raised for a span of 7 days which is rediculas and its a failure on your
Poor Marketing, it never happened to me with bsnl in past two yeatrs.
I would requet an explanation from your side on this and if continues in next bill i would like to disconnect, and please correct the current bill raised and send either by mail or by post.
Even after speaking to your customer care there was no satisfied answer and they dont reveal the name of th superiors. If this is not sorted out Sir i would be forced to go legally on your Marketing
Section another thing is I was not given a wil instrument and no body turned back after installation.
Please look inthis very seriously.
Sastryvempati