I have been having an airtel connection since the last 5 years and always thought that airtel was the best. What I did not know was that it is the best only so long as it is working. If there is a problem, dealing with the dumb customer care execs and the gallery is a royal pain.
Last month I lost my phone and lodged a complaint to block the card. It was done in a reasonable time. Now, the problem to get a new card and reactivate. I had to go to Airtel gallery to submit an application. I did this at Ghatkopar and was told that the service would start in 4 hours. The 4 hours became 24 hours and after hanging on to the helpline like for ever, without any result, I had to again go to the gallery. After another assurance, I returned and still no signs of it starting. Once more I trooped to the gallery and this time, I refused to leave till he ensures it starts. So, finally it does, Thank God!
Now, starts the next problem. Since it was being used by my son who is now a major, I wanted to get the billing done in his name. I was asked to give so many details and after all this, was given a reference number. Again the follow up starts and I am assured that it will be done within 7 days, 10 days... All the while, there is not a single call from their side, asking for additional info, papers etc. After a month, no change in the name and on following up now, I understand that the service record has vanished and again I have to start the procedure all over again and submit the required papers. IS THIS SERVICE???
Aug 14, 2020
Complaint marked as Resolved
There is no data plan as such ..i calledup several times at call center of Airtel... most of the times.. they say they are unaware of such data plan.. some says they are aware ... but dont know anything regarding activation... Authorised centers of Airtel are not fully co-operative..In bhiwandi the Airtel center.. have no information about iphone... i wonder as how these people operate such authorised center.. and most importantly how Airtel.. opens such centers..with no Info...
Ofcourse Airtel.. is very good .. when we talk about mobile services .. however it is hard to digest ...when it comes to its promises about iphone.. data plans..
i recently purchased iphone... from Croma center.. which is under agreement with Airtel...after spending Rs. 32900 (along with extended warranty)... one can expect atleast internet facility with iphone.. it is so cheap play from Airtel...to lure customers.. Airtel needs to correct itself and must fulfil its promises.. atleast they must contact such purchasers and inform them as how can they avail interent facility and most importantly Airtel needs to fulfil its promise..Otherwise... after certain years..not many could trust Airtel... there could be another.. subprime like crises with airtel...