Dear Sir,
I was holding a postpaid connection with Airtel(Mobile No [protected]).This was a corporate connection that I possessed being an employee of IBM India Pvt. Ltd.
I requested for the closure of this account through call and by visiting the branch in the month of December.I was confirmed verbally that after the last bill generated in the month of January, my account shall be closed.
So, I made the last payment of Rs.269 towards my January month bill. After this there was no single usage of my account. Still the Airtel company kept charging me monthly rentals till the month of May 2008. Neither was I sent any hard copy nor a soft copy of the bill.
The worst part was, though the account is an IBM corporate account, the customer service had not updated my IBM email id (ihitashri.[protected]@in.ibm.com) in their database and did not bother to communicate me through email regarding all these rentals.
Today I was summoned in the court (File no PR5296, Patiala House Court)to pay an approx. amount of Rs.12500 against the missing payment of Rs. 1053, charged against all monthly rental charges till May 2008.
P.S. This bill was not against any usage of Airtel services.
The harrassment forced me to pay the amount but I am very frustrated at the carelessness on the part of the company and its customer service for keeping the account open for months even after no single usage. I understand from my conversation with the Airtel customer service department (Conversation with Naveen at around 4 PM, 20th August, 2008), as per the rule, in case of no usage for 45 days, a mobile account is supposed to be closed.
After I made the above payment, the lawyer office informed me that if these charges were only against the rental charges, they were not suppose to be paid.
Being an honest customer, I only know that the entire incident has completely harrassed me and taken away my peace of mind.
If educated people like us are treated this way, what about people who do not know what to do in such situation and cannot afford to pay such undue bills ?
Kindly help!
Many thanks & regards,
Ihitashri Shandilya
Consultant
IBM India Pvt. Ltd.
Aug 14, 2020
Complaint marked as Resolved
pls suggest me what to do?