Airtel Complaints & Reviews

I have a shop in Pune - Pimpri Chinchwad (Bhosri Area ), which was broken into ( robbed ).
Due to this incidence I lost my mobile and my LAPU sim which i was using for E- recharge for my customers. I had registered a F.I.R in local police station and handed a copy of the same to local dealer requesting him to give me another sim for E - recharging as the sim card lost during the theft had a balance of Rs 2000 in it.
It is more that one and half months since the incident happened and i still have not received the sim card. After repeated request to local agent and dealer, I have visited main brach office but again i was sent to dealer, after my all effirts i am still struggling, no one is able to tell me where should i go ?
Previouly the local agent convinced us that the sim be provided to us very soon. Then he gave us a new sim with new number saying that old sim number and transferring balance amount may take some time so you can use this new sim. But not the new one is still activated nor replacement for old one is given to us.
The dealer says that he doesn't have spare sim (Recharge sim -Lapu) and sending me on new addresses everyday for the same .
Now a officer in a main branch told me that after 45 days the sim gets blocked and the balance can not be transferred to any sim, ?
What does it means, will i have to forget about the balance amount left in old sim.
I dont know what to do ? To whom i should complain about ?
Please gude me.
Thank You.

Hi...can anyone pls provide me the email id of Airtel-Mumbai's CSD-Head, am just sick of their service & am switching over to Vodafone, but before that would like to express my grievence to the higher authority, needless to mention, Airtel Customer Care is full of , who doesnt even understands the problem & shoots pre-formatted replies...strangely Nodal Officer doesnt reply to emails neither his number is free...this is just disgusting...i[censored] guys have email id of Mumbai Circle's CSD or Zonal Head...it would be of great help.

Dear sir or Madam

This is Mohd. Shshnawaz Akhtar Right Now I Am In Qatar, I Got Air Tel prepared Sim Card Around 2 years ago & i was recharge Rs.999 one time for the life time then i show on my mobile display 20years validity of my sim card when i complain to Air Tel Customer Care and i told him sim validity it should be for life time not only for 20years but it will be increase that i got answer from Air Tal Customer Care.

Air Tel Life sim card still with me in Qatar and when i am trying to call my life time number but answer from computer this is not the valid number please check the number and dial again but this happen only from last month, one month ago i was many time try to call on my number and that time i got answer from computer mobile out of coverage area or switched off & it should be like that.

Really i can’t understand about this type of services if life time sim card expired within 2years then what is the meaning of life time?

I am NRI Employer and i got life time number because its permanent for my Bio Data, no need to update my Bio Data when i am available in india and company can contact me easily, another think when i am coming in india and i can use my life time number from the airport.

Please take your necessary action and try to restart my life time number as soon possible.

PLEASE NOTE MY AIR TEL LIFE TIME No. 0091-[protected]

Regards
M.S.AKHTAR
INSTRUMENTATION ENGINEER
QGX-II PROJECT, QATAR
MOBILE #[protected]

From: JOSHY [mailto:[protected]@godrej.com]
Sent: Thursday, September 25, 2008 4:23 PM
To: 'JOSHY'; 'aes.[protected]@airtel.in'; 'aes.[protected]@bharti.com'
Subject: RE: ACCOUNT SETTLEMENT OF MY MOB NO: [protected]

Sir,

Again I got one more advocate notice regarding the o/s .I have already settled my account on June 25 it self .How one customer have two account number and if you r threatening the customer like this .Anyway your representative has approached us for cooperate connection and they will conduct a general meeting on 25/9/2008. In this I shall explain my experience with Airtel in front of all staff members

Regards

Joshy T Joseph

________________________________________
From: JOSHY [mailto:[protected]@godrej.com]
Sent: Wednesday, June 25, 2008 9:37 AM
To: 'aes.[protected]@airtel.in'; 'aes.[protected]@bharti.com'
Subject: FW: ACCOUNT SETTLEMENT OF MY MOB NO: [protected]

Sir,

Finally I got advocate notice from your office . Is this your normal procedure for informing the final settlement amount .

Regards

Joshy T Joseph
[protected]

________________________________________
From: joshy [mailto:[protected]@godrej.com]
Sent: Wednesday, April 23, 2008 3:30 PM
To: aes.[protected]@airtl.in; aes.[protected]@bharti.com
Subject: ACCOUNT SETTLEMENT OF MY MOB NO: [protected]

Dear Sir,
I have contacted your call centre as well as your local airtel offices for my final settlement .Everybody is telling that my final balance is Rs.767.

If it is correct, pls contact my mob no :[protected] and I shall make the payment on the sameday itself.

I would like to know your call centre number also.(not 121).

I am awaiting for your reply for the same and I have got very nice experience and service from Airtel except the last three months GPRS issue (this matter I have already conveyed your call centre and they had void the charges also).



Regards

Joshy T Joseph
[protected]

MY PHONE NO. IS [protected] SEND MY PUK NUMBER

Air-tel Prepaid Complaint, activating Ring Tone Khaajana never applied for and used regarding

1. I am your valued prepaid Air-tel mobile user.
2. I am unwillfully charged for Ring Tone Khajana @ Rs. 30/- p.m.
from April 2008 onwards which I have never applied for and
never used.
3. I made requests, a number of times to Air-Tel Customer Care
on phone and also through SMS on 543212 to deactivate the
Ring Tone Khajana and not to deduct the subscription from my
account.
4. All my repeated requests were ignored and every month
subscription @ Rs.30/- p.m. was deducted / charged from my
prepaid account without my permission.
5. This act is unfair.

Kindly deactivate the said R T Khajana, stop deducting/charging its subscripotion from my account and post the sum already p.a. and oblige.
and may be remedied immediately.
T hanks.

R D GARG
(M) [protected]
25.09.2008

Don’t overcharge me for opting for Auto Debit facility!

1) I have applied for Auto Debit facility a few months back. Last month I was charged Rs.50 as late fee for making late payment. What the hell is this? You charge a customer additional fee just because he is not seeing the bills. Good Job! So the customer is penalized for late processing done by Airtel. The best part is when ever I call Airtel 121, they say I have been making payment through credit card in one of the Airtel outlets and the system is not updated about the auto dedit. Then how the hell the payments are made for the last few month? Awesome job. I need this fixed ASAP. I didn’t expect his from Airtel. Last time I called in Aug Dear Ramadevi told me that Rs.50 would be waived off and gave me the request number. The lady did not do her job as other Airtel Customers service team members. When I called in this month the request was not taken care of. I was surprised that no such request existed. WOW! I spoke to Ramesh Pomma this time. Hope he is at least well trained unlike others. Lets see what happens.
2) I received a call from Chennai Airtel office twice two weeks back about a offer additional Rs.49 that will upgrade my exsisting 128 unlimited broadband plan to 256. I was happy, I said yes to it. I received another confirmation call from Chennai again that the next day, which was recorded per they quality and training purpose and wanted me to confirm that I am ok with the additional charge for upgrade with Rs.49 charge every month. And the upgrade would happen in 2 days.
When I called Airtel customer care today with regard to the previous call, I was told that the Hyderabad office does not have any such offer and they are unaware of calls from Chennai. When why the hell is Airtel Chennai office wasting our time and scamming people. I am sure this is another way to charge additional fees officially by getting a confirmation over the recorded call.

Great Job Airtel.

I hope these issues would be resolved ASAP. Else I have to disconnect all my connections (4 Airtel Post paid and 1 broadband connect immediately.).

And I hope a trained representative handles this issue at least this time.

I am working in PSU. I applied for Airtel prepaid no. [protected] thru M/s Kumar Enterprise at Begusarai and dealer has send my filled form to Airtel alongwith all th necessary documents vide :
1. PEF no - 585265 dated 02.06.2008 &
2. PEF No. - 257524 dated 11.07.2008.

My no. was deactivated without any notice and on query they informed that They didn't receive my documents. I again sent in 1st week of Sept'08 and handed over to Airtel area incharge. Since then neither they activated my mobile nor refunding the balance ammount (~Rs.940.00).
On complaint to nodal office, Bihar the reply is "On your complaint we have investigated & have found that we have not received your documents within a period of 30days, hence your number has been permanently deleted & cannot be restored."

It is quite surprising that Airtel activates the mobile no. withou papres upo 30 days. This is agreat threat .

regards,

Sir,

I have purchased a Life time prepaid Airtel card for cell No.[protected] in the month of December, 2007 . No the message displays that Ur Lifetime plan expires December 2015 but before in the monthe of January/Febuary, 2008 it was showing as U R Lifetime Plan. I am not able to understand that how could Airtel company says that u r Life time plan exp. on 2015, then what is the meaning of LIFETIME PLAN.
i request the Airtel world mobile company to clarify.

I tried to contract customer care but the concer person could not give proper reply on the said subject.

I will be very much thankful to u sir i[censored] could take personal instrect to solve my problem.

Yours sincrely,

Harish Mulay
[protected]@yahoo.co.in
Mobile [protected]

I have purches Airtel's prepaid sim card on 19/05/2008, on same i send a massage to airtel for activation of GPRS service on my prepaid card Service in return they send me that they will start it within 4hrs but they they not activated it, atfer continusely trying to airtel coustmer care they given me my complaint number but nothing happen, till today i.e 22/05/2008 they have not activated GPRS service to my prepaid card.
my no- [protected]
complanit no.[protected].
airtel is absoletely having bad & very bad service.

HI...

I had been running after the airtel guys to get a new sim activated...but strange, looks like for an airtel connection 1 month is less. Then I took second sim and irony it worked for 2 full days. Thanks to the Airtel.
I had always preferred airtel, now the things are turning o'r.

I have a query if one is already a customer of Airtel & is applying for a new connection, what is the reason for a verification despite the customer is paying the bills monthly.

Why does customer satisfaction no more a concern for the Airtel.

I purchsed the Airtel card and used some time but because of its connectivity problem in my home and office I stopped using that. After few days i made that card as a lifetime card by putting Rs.495 but my phone was not recharged.the same was compaint in airtel customer service they told your card is working but it was not working then they said go to your nearest Airtel office and change the card then I give my card to whom I purchased then he said i had changed that then also it was not working then we register the compaint to Airtel customer care they said it is working but my mobile is not working. on 21/05/08 my friend asked me that to whom you gave this number then I said It is n ot working then I tried my number which is [protected] and bell was ringing and lastly the phone was picked up when I asked that this is my number how you have it I was recharged this number and you are using then I asked that person from where you talking he said he is from pune. I dont understand how Airtel company can transfer my number to anyother person without my knowledge. what Can i do now nobody is listning me.

Rajesh Kadam

non-functioning of airtel prepaid no. [protected]
Dear Sir,

[protected] airtel prepaid is not functioning since May 15, 2008 and i have deposited my valid documentary proof at airtel outlet M-5, connaught place, Customer Copy Seriol No. [protected] dated May 17, 2008 and my mobile number is not activated till date.

Please do the needful.

regards,

deepak sharma
[protected]@yahoo.co.in

HELLO SIR I AM COSTUMER OF AITEL, AND MY NUMBER IS [protected] BUT I AM FACING SOME DIFFICULTI SINCE 3-4 MONTHS, THAT IS DURING ROAMING PERIOD ANY COSTUMER CANT RECHARGE HIS PHONE USING TOP UP CARDS THIS IS WRONG.
AND ALL THE TIME YOUR COMPANY MAKES OUR BALANCE IN NEGATIVE SO, OUR CARDS STOPS FUNCTIONING. THIS TIME MY PHONE IS NOT WORKING IT NEED TO BE RECHARGE, BUT I CANT RECHARGE IN MUMBAI BECAUSE I HAVE TAKEN CONNECTION FROM CHANDRAPUR.
AND ALSO I WANT TO INFORM YOU THAT DURING ROAMING PERIOD YOUR COMPANY CUTS CHARGES FOR USING COSUMER SEARVICES.WHILE IT SHOULD BE FREE. IF WE WANT ANY HELP THEY CUTS CHARGES FOR CONSUMER CARE NUMBER.THIS IS WRONG.
ALSO, I WANT TO INFORM YOU THAT DURING ROAMING PERIOD OUR MOST OF THE FACILITIES GRTS BLOCKED BY YOUR COMPANY.

sir
i recharge my mobile by the amount of Rs 321.00, the vender told the full talk time scheme is there, but after recharge i got the talk time of Rs195.69 only.transID-[protected] by the message sending by airtel at 3.27pm(23/09/08).
i am using the airtel sim from long time but this thing is happnd first time only.it is my request to do needful action

thanking you
mrigendra raman
engineer electrical
HAL, BANGALORE-17

(i)50 local SMS are free as per my plan . This benefit is not extended to me from last some months. Request to reverse .
(ii) Excess Rs 30 charged under on demand services without my consent . Requested to reverse and stop in future.
(iii) No response at customer services 121 and complaints not entertained at Airtel.in under my account ID.

Mobile nos [protected]

complent to airtel
i am manoj kumar and i am use airtel sim for mobile communication my complent for my talktime balance last sunday21/09/09 12 o'clock my balance is 84 ruppes something but some minutes after my balance is 54 rupees without my demand vaspack activate i don't no why activate so i request you pls. return my balance fastly
manoj kumar

my call charges are not didecting by my plan.if i m calling to any airtel number of pune or any where in maharashtra in happy hour or by activating in my 5 frndz number my call charge is 1 rupe per min instide of 15 paise.so plz solve my problem

I am purchase new AIRTEL LIFETIME PREPAID SIM CARD
No:- [protected] as on[protected] & submitted all document to dealer I m inserted the to in mobile but he not activated after 6 hours i m restarting moblile the following massege show
"SIM CARD REJECTED "

Pls send ur opinion Mycontact no:- [protected]

I stay in Kharadi area and there Signal is not enough to get a call.
I had called so many times to Customer care but no action has been taken.
Please take some action