Airtel Complaints & Reviews

Dear Sir,

I have an Airtel no. [protected], I cleared my all dues at 9 September 2008 and asking at Airtel Showroom to convert my Number from Post Paid to Pre-Paid, I submitted my all documents to them and sign the form, They told me that with in 72 hours your number will be converted into pre-paid. After 2 days ago i call in Airtel Customer Care and told them my problem, They also give me 72 hours extra time to convert the number from Post Paid to Pre-paid, after 144 hours my number has not been converted into pre-paid, when i call in customer care postpaid they told me to call in customer care pre-paid, till now this is happening, they could not resolve that, today is 18 September 2008 till now my Mobile No. is not activated.

Airtel customer service does not register complain, there is no email adress to book compalain, no n of their office give adress to register a cmplain, ther customer service on [protected] is so bad that you keep trying for hours you will always receive the voice that it is busy try some time later or their executive will disconnect after waing you to listen their music or tring sound.

copy of compaint of their higly illegal activity is pasted below, which on the advice of some body has been registered to their so called gurgaon / okhala office address given by some person and I am in search of correct address & email to lodge my compain.

"
From: A.C. Verma,
B-203, Indian Oil Apartment,
Plot C-58/23, sector-62,
Noida-201306 Dated : 17.09.2008






The Bharti Airtel Ltd
D-184, Okhala Industrial area-I,
New Delhi-11020


Sub:1) Illegal disconnection of my prepaid Cell no. [protected]
2) Fraudulent issue of duplicate sim card against above number

Ref: Reference no.[protected] of talk on customer care no [protected] with
Sri Alok

Dear Sir
I used my above prepaid mobile till evening of 14.09.2008 and it was having a balance of Rs 200/ approx. On 16.09.2008 I found it disconnected from service.
When I came from office at 7.00 PM I kept on calling your customer care which I could contact only at 12.15 PM midnight of 16/17.09.2008. vide talk reference number given above.
I learnt from your executive that a duplicate sim card has been issued against above number, he was not able to extend any help beyond that information nor was ready to give me any number or address to enable me to lodge a proper compain. He did not lodge a compain and simply gave me a reference no of call. Tele recorded voice on your customer care no [protected] everytime says that our call is being recorded, if it is true please check back how many times I made a call during above period? And your customer care executive never bothered to call back and check the grivances.
Kindly be informed that original sim card is available with me. I have not applied for any duplicate sim card. Please restore my connection on my original sim card. Please also enquire how duplicate sim card has been issued against my above Cell no without proper verification as it may be misused by some miscreants

My alternate mobile no. is [protected] and my e –mail is [protected]@yahoo.com. Please acknowledge receipt of this letter and advise me on the action taken at your end.

Thanking you


A.C.Verma "

Sir
My mobile number is [protected]. Please stop with immediate effect the miss call service (MCA) on my mobile connection and inform.

Naveen

1)I have changed my house to new address as follows. please correct the address

Ruhi Bobby Sujan, D-504, Indra Prastha Towers, Drive-in Road, Thaltej, Ahmedabad-380054
e-mail id : [protected]@rediffmail.com, [protected].
2) Please arrange to send my bills to e-mail id given above.
3)Please send alert about payment due on my mobile [protected].
4) please convert my current combo-plan 999 to combo plan 799.

Please do the needful at the earliest and confirm on my e-mail address given above

sir
my phone no. [protected] which is a prepaid number is by mistake is blocked

plz tell me the puk code to open

i possed a prepaid connection of airtel no:[protected]. on 8th august a message received from airtel that your subscription to christian alerts has been activated thank you. from airtellive on 14:55 and immidiately second message received that thanks for using (alert.alert) subscription service on airtel ussd you have been chargesd Rs 7 from 64611007 on 14:56, immidiately we talk to customer care about charging Rs 7 and why & how you can start this facility without my prior permition. customer executive ansered that we will forward complaint and do needful. even after that we got sms form airtellive for renewal & immidiately sms for charges.again we spoke to customer care executive and as per his suggesstion we sms to 52206 by writing UNS. again today we received the sms about renewal. we spoke to customer executive three time but every time they disconnect. now i request you that show me the way to stop this service and let me free from this harrasement

thanking you

jitendra patel

sir,

i am having a an airtel postpaid connection @499 plan. and i activated a buddy number for 99/month i.e i will b charged 5 paise for a call for local airtel number. but for last two months (July and august). this firm has charged 50 paise per a cal. and it is around 3500 Rs..so i approached them with this details and i dint get any proper response from them. so i am finding for a proper and reasonable justice.

Thanking you
Chandrasekhar

from past six months i am unable to use the datacard since we cannot access the network. and there is huge bill still been sent on the same card where i cannot get my laptop connected.please refund the amount and cancel the connection

Hello,
Me, Pooja Gupta with connection No. "[protected]". It has been observed that messages are not delivered to other numbers from last week. In sent items it shows that message has been delivered, but actuaaly it doesn't reach to destination No. Even the balance get deducted. The reason is not understandable.

It is therefore requested that the problem may please be looked upon and short out the same immediately.

An early action is solicited.

Thanks & Regards,
Pooja

During 2005, I have taken Lifetime prepaid card ([protected]) at the cost of Rs.1100/-, again paid 250 Rs. on 6/10/2007 towards get 1Rs/min for all local call. After the month all Lifetime prepaid customer get above facility without paying aforesaid cost. Ok, it is marketing. However, even though I paid that much. They are deducting tax of 22% while currency recharge. This tax rate (12%) varies with other Lifetime prepaid customer ([protected], [protected] [protected]). It shows their negligence towards old Lifetime prepaid customer.

i facing too much problem in airtel network in my town since last 1month... i complained but i can't got any solution.. i am retailer near my place ...my all airtel customer complained me or airtel too... i sold morethan 100 lifetime airtel prepaid card ... how can i mange...? ... i facing calldrop on airtel from last two days... i facing cross call in airtel ... within 10second my call is dropped and got massege "erorr in connection "... and my money count as 1 call it means 1minute... last two day i facing this problem morethan 40 times ... i want refund my money ...and aslo solution for this problem ...

i m holding a postpaid connection bearing no. [protected], [protected] & [protected] for which since i was not satisfied i had paid the outstanding due for the above no.s and returned the sim requesting cancellation. the airtel person reported that these connections were cancelled.
but for the past 2 months, but inspite of my repeated complints to the concerned departments, i am receiving bills for those 3 connections.
since i ve not used the connections which is very well reflected in your bills, i would like you to reverse those dues n cancel the connection

airtel has charged Rs. 30/- for Hellow Tunes without I have subscribed the same services, on my mobile number [protected] on[protected] at evening
s.k.maken
advocate

I want 2 change hello tune on my airtel mobile. Pliz tell me the procedure to change the song code not renewing the old song i've been using.

IInd reminder

i had cell no[protected] but on 1/09/2008 the cimpany disconnect the pre paid no[protected] due to non recharge of my life time prepaid connection.I recd.1 msg from airtel to recharge ur mobile with 200/-in six monthat night, but there is no recharge shopkeeper at my village .neither the comapny has given me the adequate time to recharge my cell to avoid this.i faced many problem due to disconnection this.the cell no is also given in many a/c:s i.e:nsdl, hdfc bank, borad examination.pls resotre my cell no also assure u that i will recharge 200/-in every 6 month .
virender goel
[protected]
[protected]@yahoo.co.in

this is in regard of my number [protected] in the name of Mr jag bhushan lal seth i am using the number from the last five years i am using three other numbers of airtel [protected], [protected], [protected]

My complaint is my number was disconnected without any intimation . My daughter who has gone to U.S.A for studies and she is carrying this number [protected] . i have regularly paid all my bills i want to know how dare the airtel authorities for the disconnection of my number without my permission on asking the reason from customer care the floor manager PANKAJ YADAV said that the credit limit was over . He talked in nonsense way on the phone now

My Question is who has given the permission to airtel to disconnect my phone as a consumer i am only concerned with the bill what ever amount is ther in the bill we are paying it and most of the times we have to ask for our bill on costumer care
i have not signed any contract with airtel in which any CREDIT POLICY is mentioned, neither airtel has a courtesy to inform the consumer as it was told to me that airtel cannot inform to the consumer who is on international roaming is this the type of service airtel gives and how can you disconnect consumers connection on on international roaming if airtel cannot inform that consumer .Or airtel should have courtesy to in the consumer on the alternate numbers .

And now i am sorry to say that airtel has proven to be the worst in teleecommunication it is worst giving worst services in this competitive time

My daughter could not communicate with us My daughter remained without any means of communication because of airtel's worst sevices and couldn't communicate with us . she suffered so badly and her condition was so miserable because in a new place she could not to locate the public calling booths or any other telecom devices . Is this the services of AIRTEL that a child sitting far in california (U.S)
has suffered badly due to the worst services of airtel .

NOW I AM GOING TO PUT MY THIS CASE INCONSUMER COURTS AND I WILL REQUEST THEM TO SETTLE A HARASSMENT COST AND GIVE IT TO MY DAUGHTER AND GIVE IT TO MY DAUGHTER YOU WILL BE GETIING A NOTICE FROM THE COURT VERY VERY SOON AND SIDE BY SIDE NEXT I AM GOING TO FORWARDTHIS CASE TO AAPKI KACHERI WITH KIRAN BEDI TO HIGHLIGHT THE ACTUAL SERVICES AIRTEL GIVES TO THEIR COSTUMERS

AND NOW FINALLY I AM GOING TO HIGHHLIGHT THIS CASE IN NEWS PAPER AND WITH MEDIA TO MAKE THE PEOPLE AWARE THAT NEVER EVER TRUST ON AIRTEL SERVICES THERE WILL BE ALWAYS BREACH OF TRUST .

The biggest mistake that I had made was that I took an Airtel postpaid connection. After months of requesting them, i could finally manage to get my post paid plan changed to prepaid plan in Abrol Telecom, pathankot. These people gave me the SIm without asking me to submit any documents. when I got recharhe of 500 done. after a week my connection was stopped . It said that this no. does not exist.
After making hundreds of call, we came to know that the connection had been disccontinued because documents foe verification purpose had not been submitted. But whose fault was that. Did they inform me about it > then how could they without intimation discontinue my no.
After that my cell started working again . a month ago I was out of Punjab & my no. was at roaming. I was travelling all alone with my little kid. During the ourney i realised that my outgoing facility had been stopped. After reaching at udaipur I had make many a calls to the customer service executives. But it seemed Airtel makes a bunch of jokers sit at customer service cells to address to the problems. After hearing my complain they rewarded me . They completely stopped my connection The incoming facility was also withdrawn & it showed no signal whatsover. The customer care executive of Airtel told me that my SIM card had become corrupt. So i needed to buy a new SIM card for Rs. 190.
I called up Sh. Ramanpreet walia, Executive Chief, Talk Zone, Pathankot He was very helpful to get my connection started without getting my SIM Changed. As soon as I returned I again submitted my documents.
A week back, Airtel, third time, discontinued my connection . According to them my documents had not been submmitted .
being an MBA lecturer, I give lectures on Treating customer as king. whereaas in India nobody is bothered about the inconvenience the cause to their customers. Airtel is the biggest fraud in India . Kindly stay away from Airtel

I am useing ur services for the last 15 years, my mob. no. is [protected]
i am happy to have ur services, its prepaid connection.
i reqest u stop all services like Airtel alive, archies, hindu alert etc. with immidiate effect
Thanks

Sir,
Yesterday I launched a complaint regarding the topping up of Tamil Nadu Air Tel Mobile from Kerala. I obtained a pin No from oxygen (from net work) for this no. But I cannot recharge the voucher to the Mobile No: [protected] from Kerala. No positive information is received from your local customer care regarding the recharging of the vouchers. If BSNL cistomers this type of difficult is not avilable and they can recharge their recharge vouchers any of the contry at any time. Kindly intimte the facility for recharging such type of vouchers

Iam Not able to make calls on no. of perticuler STD code (07165-)

No. Iam trying are

[protected], 220846, 220207 its an repeatative problem

This problem is only with airtel mobile

with other providers like Idea, Reliance, Smart.
I am able to make the calls but not with airtel mobile which is I am having [protected]
Oter mobile users also facing the same problem they are
[protected]
[protected]
[protected]


Please do needful to rectify the problem

Oterwise we will need to swich the Service provider

Thanks,
Rajnish Bodkhe
Jr. Manager
Dr. Reddys Lab. Ltd.
[protected]