I suffered with rude Airtel customer service in chennai. I was an airtel customer in chennai under corporate CUG for almost 5 years ([protected]). In 2007, i moved to hyderabad. So i sent a mail to airtel, asking them to disconnect the service and send the outstanding amount to my email alias. They disconnected the service and sent me an acknowledgement for the same. Later, instead of sending the bill to my alias as mentioned in the disconnection mail, they started calling my friends, using the frequently called numbers in my bill. This is against customer privacy policy and they are not supposed to call anyone, using my list asking for me. For their negligence, other folks had to suffer their torture at odd timings. For one of my previous collegue, a lady from airtel customer care, called and spoke in foul language and irritating them as if she had relationship with me. This, she (airtel customer care from the following numbers - [protected], [protected]) has utilized as a way to reach me. All the days, when my friends were undergoing this trauma in chennai, i kept on mailing airtel mail ids (aes.[protected]@airtel.in, V.[protected]@airtel.in) informing them to send the outstanding amount to my mail id and not to irritate any of the folks on my bill, as i relocated to Hyderabad with no more contacts in chennai. There was no one to respond to my mails and the issues of getting foul language, bad words, vulgar words over phones to my friends (they have even called my friends holding hutch numbers also) regarding this bill payment. They didnot listen, even when my friends had told that i am in hyderabad. This gave a bad taste to me about airtel, boasting about so called customer care service. They are no better than rogues on the street. I am planning to file a case in consumer court with all the proofs of mails and transactions, along with recorded phone calls with the lady speaking foul language from their customer care. Please take necessary action against the concerned folks and against airtel for breaching the customer's privacy policies.
Aug 14, 2020
Complaint marked as Resolved
Dear Sir/Madam,
My cell number id [protected]. I am neither subscribe any service nor received any call from airtel on my cell. But the amount has been deduced from my mobile balance since june 4th without my knowledge. i had recharged my mobile on june 3rd for Rs.50 and on the next day i noticed that Rs. 33 was deduced.When I contacted to with Airtel Customer service for knowing the reason of Deduction of credit, the customer support told me that you had used our airtel live services for browsing and downloading purposes, but i didn't .
Two days later (june 5)I recharged for Rs.50 and on the next day, i noticed that Rs. 30 was deduced. I had contacted the customer support, they told me the same reason what i had before.
So i decided to unsubscribe the facility of AIRTEL LIVE.. Even though AIRTEL LIVE was activated, my amount was deduced . My balance was deduced whenever i recharged my mobile... I have contacted often for this, but they told the same without any useful response (They replied me that you have downloaded the pictures, games & You have made the STD call..but i didn't). If so i downloaded uncertainly, i have to get any messages from airtel but i didn't get any message from airtel...Since now, I have lost the amount around RS.250(two hundred and fifty).
I contacted the customer support often, they gave me the same reply of "Hereafter u won't be get any fault"...
Today also i recharged for RS 50 in the morning, but my balance has deduced RS.37...
For the past two months, i have this problem...
Give some solution for this matter, this give bad name to your network among my surroundings...
Regards,