Airtel Complaints & Reviews

dear sir
This is regarding cancellation of telephone number[protected], account no. 12735061. i am very dissappointed with the company's action and functioning. There are many reasons for which i wanted to dissconnect my telephone connection:
1. On 6/12/2007 i had returned my dsl modem and had asked the executive to dissconnect my internet, my coustomer premises equipment return note no. is 6013, and the bill from the period 5/12/2007- 04/01/2008 charged the whole months charges from me.

2. on 10/01/2008 i had given a written application in airtel office, i even got it recieved from it's executive and got it stamped by him. Irrespective of my countinous request to cancel my connection no action has been taken.

3. as i was ill and was in hospital there was no one at home who could have used the phone, but in the bill 544 pulses of vas usage has been added and i have been heavely charged and when i repeatedly asked the executives to give me detail about the account or dissconnect my phone line, no action has been taken from airtel.

Highly disappointed, I hereby say that I would not be able to pay further bills.

We would appreciate if this problem is solved immediately.
Waiting for your soonest reply & action on it.

Thanking you
Yours sincerely
krishan kishore aggarwal
mobile: [protected]

Sir,
I recharged my No.[protected] from my citi bank credit card.My No. is life time ,whenever I get it recharged from retail outlets ,only service charges @ 12.36% is deducted,but when I got it recharged from my credit card for Rs.324,I got the talk time of Rs.159,which seems to be very unreasonable as my no. is life time,when I talked to customer care I was told that it is companys policy to deduct the processing charges and service charges on every recharge from ATM or credit cards and further that I have got a validity for 15 days.Rs.165 was deducted why?when only service charge should have been deducted on all life time no.and the question of validity does not arise on Life time no.
it seems to be very unreasonable ,the co. with so much reputation ,is charging different rates and so much difference is there,Kindly see to the matter .

unauthorised charges
This is Santosh Chile from Mumbai , a past holder of Airtel Postpaid Connection Number[protected].
On 12/10/2007 , i have disconnected my cell number[protected] for some particular reasons . I got a call from customer care regarding the same and they gave me a complaint id 14832805 dated 12/10/2007. After that i got a bill of Rs 85/- which i have already paid in cash to Airtel executive who had come...

i want a copy of bill amount and call details of [protected] on [protected]@gmail.com

I am Padmanabh S your customers from last 3 years. I have done business of nearly 4 lakhs having two telephone booths. My telephone number is 429335multiple booth. Due to my personal inconveniency I could not run the booth for 3 months that is from September to November. After that I have enquired about the payment in udupi with the branch manager Mr.satish Naik and also with Mr. Praveen they told me to pay the telephone bills. According to their direction I have paid the bill on 21/11/07. But till now they have not connected my number. So many times I have visited the airtel office but they are not giving me the proper information. Further if I call them also they are not picking the call. So please give me faithful information.

I am getting frequently unwanted marketing calls and SMS from Airtail service provider. I want this practices should be immidiately stopped.

Dr T K Banerjee
Brahmand Annex,
Thane

This is for the bill dated for Dec07-Jan 08. The Airtel people have charged me wrongly for the calls made to 543212 , the calls which I have not made. When I lodged a complaint , they took the complaint and when I tried to follow up, they gave me excuses sayin that I have made the call and giving me stupid excuses. Then I told them how will I call the same number twice. The bill shows that I have called the same number even before disconnecting the call made to teh number. Then they realised their folly and said that they will follow up. Then I get a call from teh Technical team , a lady , who was very rude. She told me that it is posible to make a call to the same number twice even while the first call is on. I argued with her why would anyone in their senses call the same number again and that too when I am on a call with the same number.
I[censored] ppl are confused what I am sayin lemme explain.
The bill says I made a call to teh number 543212 on 29th dec 07, at 16:43:06 for a dutation of 00:03:43. That means this call will get over at 16:46:69. It also shows that I have made a call to 543212 on 29th dec 07 at 16:43:12 for a duration of 00:09:34, that means I have made a second call to the same number while I am on STILL speaking to the same number. WHO WOULD DO THAT? ...then the lady realised it and says that no no its possible, we have proof, and then she comes up to say ...probably a child would have pressed a number. Then she goes on to say that she will waive of 50% 0f of the amount. but the question is why should I pay when I have not made the call? They have charged me 300 odd rupees for the same.
I would really appreciate if anyone could help me on this and let me know whom I need to contact at the earliest as I need to pay the bill by 20th of Jan. Can you please let me know the consumer courts number of email id. I reside in Bangalore.
Please do let me know at the earliest. My email id is [protected]@yahoo.com

Sir,
My prepaid number is [protected]. In response to a SMS message from 52455 of your company on 10.1.2008 regarding meaning of name, I furnished a name to know the meaning of my relative. Immediately on sending the message Rs. 3/- was deducted promptly. But till date the meaning of a name which I wanted, is not received. Kindly send the meaning or recredit the amount as your company failed to response.

With Warm regards,
(S.Kader Hussain)

Hello,

My name is Imran Kazi and I have a Billing card from Airtel Mumbai. I have been using this number since June 05 (almost 2 ½ Yrs).
I am really disappointed to see so many problems for last 4-5 months.

I am in 299 Hi Alex Plan where my first 299 local calls are at 30 Ps and from 300 local calls 50 Ps. I do not have a very high usage for last 2 yrs.
Only if I had used STD calls my bill used to be high. But since June 07 my Bill has always been between[protected] Rs which I found very unusual considering my usage.

So I had approached AIRTEL on 121 as below details

• 16 Sept 07 with this issue and expected that some one will call me and get the thing resolved.
But no one called me and the query was closed with comment that customer is satisfied and issue is resolved.

I had stopped the payment as the resolution was not given.

• 9 Oct 07 – 18 Oct 07 my line was barred completely though I had made payment on 9 Oct 07.

• 19 Oct 07 since the issue was not resolved I had asked for cancellation of the line.
Some one called me and asked me if I want to change my Bill plan which I denied. I told him Bill Plan is not the dispute so I am ok with same Bill plan but I see problem in my Bill amount.
This query was also closed with comments customer satisfied issue resolved, though the issue was not resolved

• 12 Nov 07 and 27 Nov 07 I had again raised a issue but no response
No one from Airtel was bothered to see if the issue is resolved or not.

• 05 Dec 07 I had again complained about the bill dispute
But some result no one called me and no response from AIRTEL.


In all this I have noticed few things

1. Airtel does not have proper way to monitor client Dispute if client is raising issue again and again.
2. Associate speak lies and gives wrong commitments to customer.
3. Associates do not transfer line to there supervisor.
4. Airtel Middle Management is also not concerns with Client retention.

I had Spoken to MR Saurab Meher in Nov who said he is Deputy Manager in Customer service, but never Checked if the issue is resolved or not.
I had assured me that the issue will get resolved but never called me.
I had Spoken to Some more people Like Mr. Imran Muzawar (Team Leader), Fidavi Husaini (Team Leader), Swati Pandit (Team Leader), and many more .
Most of the time I felt that they are not even more then Sr members of the team, So they cannot Show wrong Picture nor cannot they give Wrong Commitments.

The Mental harassment AIRTEL has given me is this last 5 months was very bad.

I had been making Partial payment has my issue was not resolved now my line is again barred without giving me a resolution to the issue that I had reaised.

I have few concerns with AIRTEL and request you to kindly reply me on the same.

If this queries were resolved can some from your team listen to this conversation and confirm where did the agent give resolution and on what basis the query was closed.
Why was the team leaders and Deputy Manager not able to give proper feedback.
Why there is not Customer relation team for client how is complaining same issue every time.

I expect to get reply to this mail and if not I would approach Consumer Court with the same Question for AIRTEL…

In most of the cases(NOP, MO) they don't activate within time and cc executives can't tell it is really activated or not. I rechaged twice for a2a free talktime but they cheated me n did't given it. poor airtel!

I activated the mobile office package from my airtel connection for which only Rs 99.00 should have been deducted from my available balance but to my surprise an additional 60 was deducted from my account. When I called the customer care executive they couldnot give me any proper feedback.
The case was not once but this happened twice. Firstly on January 4th I activated the internet offer and RS 60 extra was deducted.Again after consulting with the customer care executive I activated the offer on 14th of january and again Rs 60 extra was deducted.
In this regard I have given some 20 complains to the Customer care but its of no use every time a different person is coming on line and giving fake assurance about the settlement of my problem.But till date i.e 16 of january nithing has been done regarding my problem.

I am staying at dombivli, thane district and my no. is [protected]. After getting activated my airtel sim card, person from airtel verification department visited my home without intimation during working hours and also without any intimation disconnected the mobile service by quoting verification failure. Repeated complaints have been put up through customer care centre with timings available at home, but verification team of my area visited my home at other timings when i was not at home. My mobile service is being discontinued for the last few days and no action is yet taken against the verification department who failed to come in time, which I registered while making requests with customer service dept. Moreover the concerned person in charge from the verification department , who was chaging her name time to time while contacting me, was not responding to my calls properly when I asked to sent her executive for re-verification. The Airtel office at Dombivli East(near Pooja theatre) was also giving unsatisfied service on this issue.

I m a user of landline no [protected] , I would like to share tht I m not happy with the false services you as a airtel giving us. Last month I got my cheque back without any reason. In the letter, it was written tht there is correction in date but when I got cheque back there was no change or no correction, anyhow after having good fight with CS in Call centre tht has been resolve. Now this month new thing has come up about my tariff plan change. Tht has been change without any intimation but as per CS call centre Mr. Naval & FL Sup. Ms Ankita tht has been change for all the consumer those were using this night topup plan Rs 99 to Rs 199 . Here is a BIG Question ? when I took Airtel connection in the terms and condition this was not written anywhere tht Airtel can change my tariff plan without my knowledge

Now in other hand I have another two company connection one is RIL from past four years and other is Vodafone from past seven + years they have never change my plan infact Role is, whenever a person is taking plan tht should be applicable till consumer is not giving it back to the Company for a example in RIL there was a plan of Rs 700 unlimited calls from RIM TO RIM landline tht is still active but for those consumer who has not return or change the plan but ys for those who r taking new connection tht plan is not there.

My main motive to say all ths is tht whtever plan I have took I should be charged for tht onlyyyyyyyyyyyy not tht plan which u ppl r launching new for new consumer .

If you as Airtel this is not possible, I will say this is big Fraud Airtel is doing in Market and I will not take this call …………….
People those are literate for telecom Company cannot make them fool but this fight is for those who are not educated and been charged

Need revert soon with positive note otherwise I don’t need service

Sir,
I am having a cell phone with number - [protected]

Even with out making any call my balance being reduced .
the balnce was around 100/- Now it is 19/ -only
without making any call. I made call hardy for a sum of 10/- only.
customer care rep. does not give proper rseponce.

Hi,

My name is Ramesh Gopalakrishnan.I am having the airtel mobile numberLast november airtel has activated the hello tunes without my prior approval and they had deducted me my amount of RS 30 at the december.For the last two months ie from Oct 24 2007 to december 31 2007 i was out of station and i was not using this number.when i used my sim here i received the message of myamount deduction.


When i talked with to customer service i got a lot of commitments that my amount will be refunded with in 2~ 3 days.On 11/01/2007 I had a talk with Mr akash supervisor at customer care who given me a personal commitment that he would look that my amount is refunded to my account by 12 jan Mid night.

There is a new twist here.no amount has been refunded and When i contacted the 121 Mr Baghwan the supervisor says that the amount cannot be refunded to my account. and it is against the company policy.He also gave me new insight in this issue that Airtel has falsely activated my hello tunes and it is my responisbility that i have to deactivate it.

It is the company policy that the owner of the SIM has to use the sim 24 hours a day,365 days a year.


Why people at airtel cheat a customer by they themselves activate the services and they charge for it.
I do think this is a way for airtel to maintain profits

Dear sir i am using airtel prepade mobile since from 10 months.Now airtel has reduced the call chaerges for local land line numbers in karnataka to 1 Rs.But till now i did not get that service to my mobile.i had called to call center about 5 time but therte was no use.Can you help me .My mobile no is +91-[protected]

Hi,

I have a prepaid Airtel connection of Chandigarh. The local SMS charges are 0.10 Rs per SMS. During festival days, like New Year, Lohri, etc, the local SMS charges are increased to Rs 1 per SMS without any prior intimation.

This is a fraud practice

Regards,
Nitin

Hi
i am sanjay shrivastava having airtel mobile number [protected] for bangalore circle , has lost my mobile today on 13th january 2008 at 8:00 PM so reaquesting you to stop the outgoing facility for this account

the details of my account is given below:----


Account No: [protected] Mobile No: [protected]

My Airtel Summary

Customer Name Sanjay Shrivastava
Current Outstanding Rs. 1,716.84
Last Bill Date 21/12/2007
Last Bill Amount Rs. 1,716.84
Last Bill Due Date 08/01/2008
Last Payment Rs. 1,457.29
View Unbilled Amount

Regards
Sanjay





Manage your account by sending the following keywords to 121 – Outstanding - Send OT, Approximate Unbilled - Send UNB, Payments - Send PYMT, Bill summary- Send MBILL, Current Bill Plan- Send BP, New Bill Plans - Send NBP Change Bill Plan - Send START <BILL PLAN SHORT NAME>, One time email bill - Send EBILL <EMAIL ID> <MONTH>, email bill subscription - Send START EBILL <EMAIL ID>, Discontinue Paper bill - Send STOP BILL <EMAIL ID>, Discontinue email bill- Send STOP EBILL, Service Request Status: SEND SR <REQUEST REFERENCE NO.>

Hi,
I own a Postpaid Mobile connection [protected] Bangalore No. I am in kolkata from 16th Dec after 8pm till now. I paid all amount fofr the bill generated for 20nd Dec2007.Means after that am on raoming. I can see right now that the unbilled amount is 7307. 2 days back I got a call from no. [protected] that the amount exceeds 15000(My credit limit is more 13000 something. and my call is barred now. yesterday I paid 8000 Rs. but nowhere I can see the amount of 15000. even the contacting with the customer care they are not able to tell me abount this amount. Instead they kep telling that I will be contacted for this. Call from no. [protected] who told me the amount is 15000 means they have access to see the information but the customer care is saying that the unbilled is 7307. I can pay the amount but according to me it cannt reach 15000 and so I have paid Rs 8000. I need clarification on this.

I am with AirTel for the past 4 years and this is the kind of service they provide to esteemed customers, its the serious time to change the service provider. I have never delayed paying bills, I used to pay bills before I get the paper receipt. Still I have some or other complains about the service. At AirTel, Splendid Towers, I have submitted 2 requests, (Change of Owner & Change of Rate Plan to AES 249). I have submitted all the requested documents and paid my outstanding bill. Customer Care promised to service my request in 2 days, its been more than a week now and there is no progress. CC has no idea about the status of my request. Whenever I call them, there is a static response

"Your request has been forwarded to the concerned department, and the issue will be resolved in next 24 working hours".

I have made umpteen number of calls, but still in vain. Neither of my requests are completed. I seriously think to discontinue with AirTel just for these reasons.

-- Venukiran
AirTel a/c #[protected]