This is with regards to the mail mentioned below and the my harrasement at the hands of Airtel. I've asked Airtel to stop my connections since day 1 of taking them but I'm still receiving bills and phone calls on my home number for payment of the same. They never speak to me directly even though they have my Vodafone number but to people at my home.
I've never activated the number, I've not even taken the sim card out of the envelope but I'm still getting bills. The number on the bill is [protected]. They never did my verification at the time of taking the sim card. They met my dad and said they would be back to verify me, but they never did.
I've spoken to 3 executives, including a senior named Anil and he had promised me that the connection would be cancelled. I'm not paying for a service that I've never used from day one. Below is the mail I'd sent to them and to some newspapers. But till date no relief.
Please help me!
[protected][protected][protected][protected]
From: Sheldon Coutinho [mailto:sheldon.[protected]@trent-tata.com]
Sent: Thursday, November 29, 2007 10:43 AM
To: '[protected]@indiatimes.com'
Cc: '[protected]@airtelindia.com'
Subject: Subject: Atrocious customer service from Airtel call center
Dear "to whomsoever it may concern"
This is with regards to terrible customer service that I have been the victim of at the hand of Airtel customer service. I've been the customer of Vodafone for the past couple of years and was thinking of changing over to Airtel after being led on by a couple of Airtel marketeers.
On Sunday 25th, I was approached by two individuals from Appco Marketing (who claim to the sole marketeers for Airtel) who were selling Airtel connections. After much ado, I took two connections from them, one was a triple 3 connection and the other was a Hotline plan. The Hotline number was a free number to which I could make or receive free calls from my primary Airtel number. Sort of like a family number. I have a similar setup with Vodafone with a key difference being that I could make calls to the Hotline number even if I was in Goa (as claimed by the people from Appco). I decided to take the connections and paid two cheques of 599 each as refundable deposit.
However, I was not convinced about the free calling from Goa and so I checked out the Airtel website. However, I found no information about the Hotline number. I called on call center number and when I went through the options, I got a "This number doesn't exist" message. I tried various combinations of options and finally got a customer service rep called "Kiran". He told me to call up another dept. I told him that I had tried and couldn't get through and that I just need the above mentioned clarification. He told me that I would be charged for calling on the Hotline number as per std rates! I was shocked but before I could react I was disconnected. I called up again and I was disconnected immediately after being answered. This happened twice before I actually had to beg the rep to let me remain online. I had recognized the voice and it was Kiran each time. Apparently he seemed the only person taking calls that evening.
This time I asked him to put his superior online. In quite a menacing voice he said that his TL would say the same thing. Finally completely frustrated, I told him that I will cancel the service immediately, he actually had the audacity to tell me to "go ahead and cancel them"!
I've already spoken to the people at Appco and I've told that I've "stopped cheque" the cheques I have given them and told them to take back the sim cards. The person at Appco, Yogita had the audacity to tell me that one customer will not affect their business. They should learn a lesson from Vodafone who were literally begging me to stay after I called them up and told them that I was switching to Airtel.
I am very upset and frustrated with the customer service at Airtel. I've worked at a call center too some years ago and I've never heard of such rudeness. I'm only sending this mail so that others can be warned of what might happen.
Sincerely,
Sheldon Coutinho (Vodafone customer)
Aug 13, 2020
Complaint marked as Resolved 
Dr. Joy Basu, Medical superintendent Apollo Gleneagles Hospitals Kolkata.
original battery fr blackberry curve 8310 as my battery is getting over
Can u send the address of air tel kolkata office (INFINITY TOWERS)
salt lake, ITS VERY VERY VERY URGENT
Regards
BIYALA
thanking you,
MR. RAJASHIK BASU.
CONTACT- [protected].
i am using a airtel prepaid connection for the last 5 years no [protected].
Last year february i recharged it with a 1 year validity copoun,
after recharging the phone shows a validity till february 2009.
till december 2008 the phone had a balance of Rs.42 also
but from december the no has been recyled by the company automatically
without any specific reason. when asked the reason why, the sales representative
answers, nothing can be done and i[censored] dont like airtel GET OUT OF OUR NETWORK
A work very well done
I am your consumer and i am very happy with services provided by you. But i have only one problem with you, when I go to my village then only I can not commuicate with my family because of tower problem. So, I have an idea of Errection of tower of your company if praposed at big village Dongari Buzurg situated in hilly area of Tumsar Tahsil District Bhandara, a place well known for mangnese mines of highest grade magnese content famous as 1st in India. Regarding my view You may be contacted at the address given below if your company think to have a proposal as mentioned above.
Thanking You.
With regards
Mr. Bharati Patle
100, Nakesari Housing Society,
Jayprakash Nagar, Khamla Road,
Nagpur, 440025.
Email - [protected]@rediffmail.com
Circle office, Infinity Building,
Salt lake, kolkata
Rs. 350 payment for posted line but Out going & In coming facility disconnect without any resign.
Dear Sir,
I have got a post pad SIM (Air tel ) connection dated on 20/01/2009 which SIM no,[protected] & Mobil no, [protected] also I have payment Rs. 350 for SIM, I have got a cash memo slip which name is ‘LINK WAY’ N/19 Jessor Road(South), Barasat, Kolkata-124, At fast I have submit all paper like as Voter identity card, 2 copy photo, pan card Xerox, also verification my residential address.
On 21/01/09 morning I have got the network connect & facilitated all the program . But one day later that means 22/01/09 my neat work is not available/disconnected without any resign .
What happened my SIM is not activated? No any massage or any information last four days from Customer care or LINK WAY.
My family also Airtel customer last two years.
I requested to you solve my problem, which my suffering last four days also I have looser my business.
Thank you,
Md. Rafiqul Islam,
Mallick Para, Bamangachhi,
North 24 Parganas.West Bengal.
[protected]
please Deactivate the Wap service from my mobile no- [protected], this is Prepaid connection, I trying to contact customer care service but I cannot be abele to contact them, Dear sir please Deactivate my wap service from my account, it charge me after 2 days Rs, 10 & its happen'ts 12 times so want to deactivate the service
Regard
Tinku Das
Please advise.
Reply | Forward
VIVEK DAS
CONTACT NO : [protected] (MY NEXT MOBILE NUMBER)
DR. BIRESWAR CHATTERJEE,
22, PANCHANAN TALA LANE,
BEHALA, KOLKATA – 700034,
WEST BENGAL, INDIA.
MOBILE:- [protected], [protected], [protected]
. AT FIRST I HAVE GOT MESSAGE IN MY MOBILE THIS CONNECTION IS VALI UP TO 2025. NOW I HAVE SEEN THIS CONNECTION IS VALID UP TO 2014. WHY, PLEASE REPLY TO ME, OTHERWISE I WILL TAKE ACTION . ANOTHER THING ALAWAYS I AM GETTING FRAUD SMS AND FRAUD TELEPHONE FROM AIRTEL AND OTHER THROUGH AIRTEL, WHY, I AHAVE NO INTEREST SUCH TYPE OF FRAUD SMA AND TELEPHONE.THIS IS VERY BAD . I AM THINKING TO DISCONNECT THIS LINE.
This is not a compaints, I am interested to put a mobile tower on my building or vacant primices, Building is located SUKANTA PALLY, BARASAT, GHOLA KACHRI ROAD, KOLKATA 700124
If you can help me, pl do the needful.
Pl feel free to contact me on [protected]@yahoo.com
Contact : [protected] / [protected] / [protected]
Thanks,
pronab kumar das
This is not a compaints, I am interested to put a mobile tower on my building or vacant primices, Building is located SUKANTA PALLY, BARASAT, GHOLA KACHRI ROAD, KOLKATA 700124
If you can help me, pl do the needful.
Pl feel free to contact me on [protected]@yahoo.com
Contact : [protected] / [protected] / [protected]
Thanks,
pronab kumar das
This is not a compaints, I am interested to put a mobile tower on my building or vacant primices, Building is located SUKANTA PALLY, BARASAT, GHOLA KACHRI ROAD, KOLKATA 700124
If you can help me, pl do the needful.
Pl feel free to contact me on [protected]@yahoo.com
Contact : [protected] / [protected] / [protected]
Thanks,
pronab kumar das
Airtel — no server for mobile on leaving the city
I have airtel post connection number [protected] and whenever i go out of the city this sim does not regiter with the network.sub: removal of the Telecommunication tower from the rooftop of the building namely "Udayachal Apartment" situated at S.M.Bose Rd., Agarpara, Near 5 No.Rail Gate, Kolkata-700109
Please refer to your letter of 1st. July, 2009, and subsequent to our letter of 4th instant, we have not yet received the amount of Rs.50, 000 fromyour end for which removal of the work has not yet been started, in spite of our repeated telephonic conversation with your Mr. Sudipta Bhatterjee. Please treat the matter extremely urgent.
Regards,
Ananta Kr. Deb, Secretary
Agarpara Udayachal Apartment.
I've been provided a calltune to my connection without any permission from my side.
Despite, several assurance from your customer care executives, its not get de activated till now.
Please do the needfull or I have to go Consumer forum/ deactivate your connection.
Regards,
Sukdev Mondal.
A mobile tower of Airtel had been installed in my building at salt lake sector 2 of which I am a co-owner. the initial contact was for 3 years. However, the Airtel does not appear to have renewed the same and is paying the rent at old rate. The secretary of the Building Association had dealt the matter after taking our consent but now there is no transparency in the entire deal. Please inform me as to who can give the clear picture of the entire matter in the Airtel office.Who should be approached so that the truth comes out without going in to court cases.
mobile — Server
My Mob. Is -[protected]When I Sent Sms In other state That time sms Is always Pending Why.I REquest u pls My Complent as soon As posibal To Sol Ok
My Cell No : [protected]
Plz stop " 543212" services from my cell ([protected])
I AM REALLY UNHAPPY...
I too really unhappy because of Kolkata airtel both prepaid and postpaid. I was a airtel customer of past 6 months. Customer service is not at all good in kolkata.This is my personal opinion and experience also. Now a days airtel is decreasing their reliability.
I NEED MOBILE OFFICE SETTINGS ON MY AIRTEL NO-[protected]
if any company want plot to install tower like vodafone.airtel.reliance.aircel.etc.
please contac me mob.no.[protected] or reply me
[protected]@yahoo.com or [protected]@gmail.com
my postal address uttam mondal s/o asutosh mondal village + post devipur - viya raidighi - dist.south 24 parganes - kolkata pin cod.743383
location is jaynagar mangilpur (kolkata)
uttam mondal
I have a Kolkata Number : [protected], Pre-Paid connection. Presently I am using it in Doha State of Qatar with International Roaming last 1 year its Working But now its showing "SIM CARD REGISTRATION FAILED" before that I am not getting any message. I don't know why they are block this active number. Presently I am in Doha state Of Qatar. how can i solv this prob
Regards
Dipankar Chakraborty
Please request my special offer has been deactivate kindly active my offer... i have call customer care executive and told me recharge Rs.32/- and able the offer.and activate 24hours. sir i have recharge on dtd.[protected], 5.51pm. my offer on airtel to airtel 10pcs per mtn. and others 30pcs per mtn. std 50pcs per mtn.but sir this offer is not active at the moment so request sir please active my offer and uses problem airtel connection my mobile number is [protected].
thanks regards
Subrata Maiti
AIRTEL MOBILE PREPAID SERVICES
KOLKATA region.
Dated: June 4rh, 2011.
Dear Sir/Madam,
Sub. Retention of my mobile no [protected] of West Bengal
I have a SIM card of Kolkata and No [protected] and I was using that while I was in Kolkata up to Dec. 2010. Now, for my work I came to Kolkata from Dec.2010 and I will be here up to Oct.2011. While, I am in Pune Maharastra, I have a fresh SIM card of Maharastra and I kept that Kolkata card alive by recharging the same with Rs.100/- about three months ago. I used that no once or twice in month for 30 sec to one mint. To keep it active and alive. I had about Rs.80/- in the first week of May 2011. On 1st June, 2011, when I wanted to used the make it active/alive. I found Zero Balance and expiry date mentioned 11th May 2011. I was surprised to see that and gone to many Airtel mobile shop Gallery to enquire about what happen to my above SIM no.
I had been told to contact the customer care center of Kolkata and lodge a complaint and write to them. They will give the answer. Hence, I started calling the No [protected] and automatic teletalking machine asked to dial 1/2/1 etc and I did. Finally they asked to dial the password which was not known or told me and I hanged the telephone. In the meantime, today afternoon I got one MSG that recharge Rs 160/- and get TT of Rs.160/-. I am confused. What to do? PLEASE HELP.
Now please help me the ways of keeping/retaining the no up to Oct.2011. And after that I will be using that no in Kolkata.
Thanking you and with regards,
Kashinath Nag
2. MY MOTHER HAD SUBSCRIBED A AIRTEL PREPAID CONNECTION ( NO [protected]) IN YR 2006 FROM MANJU TRADERS, CHAKDAHA, NADIA (WB-741222) AS LIFE TIME AGREEMENT FOR RS 999/-, SUBMITTING ALL VALID DOCUMENTS I.E. VOTER ID, RATION CARD ETC. THIS MOBILE CONNECTION HAS BEEN THE ONLY WAY FOR HER TO COMMUNICATE WITH HER TWO SONS, WHO WERE POSTED IN J & K AND RAJASTHAN. ALL RELATIVES WERE ALSO CONNECTED ON THIS MOBILE NUMBER.
3. AFTER FIVE YEARS O[censored]SAGE OF THIS MOBILE CONNECTION, THE SERVICE PROVIDER (AIRTEL BENGAL AREA) HAS BLOCKED THE SIM CARD IN FIRST WEEK OF MAY 2011 WITHOUT ANY KNOWN REASON. THE NUMBER WAS LATEST RECHARGED ON 27-28 APR 2011 WITH RS 50/-. THEREAFTER, AFTER BLOCKAGE OF SIM CARD, FOR SEVEN DAYS MY MOTHER COULD NOT UNDERSTAND THE PROBLEM WITH THE CONNECTION. SHE COULD NOT CONNECT ANY ONE AS ALL INCOMING AND OUTGOING CALLS WERE STOPPED. BEING WORRIED, SHE VISITED RETAILERS FOR THE NEEDFUL. SHE AGAIN SUBMITTED THE ALL SUPPORTING DOCUMENTS TO A RETAILER FOR RE-INSTATEMENT OF THE CONNECTION. SHE WAS CONTINUED TO BE HARASSED BY VISITING RETAILER SHOPS IN THE HOT SUMMER DAYS AGAIN AND AGAIN. WE, THE TWO BROTHERS, SERVING IN THE ARMY AND POSTED IN OTHER STATES, COULD NOT DIRECTLY COMMUNICATE MY MOTHER FOR ONE AND HALF MONTHS. WE TRIED TO CALL ON THAT MOBILE NUMBER (I.E. [protected]) AGAIN AND AGAIN, HOPING THAT THE SERVICE WOULD HAVE BEEN RE-INSTATED. BUT IN MID MAY 2011, WE HAVE COME TO KNOW THAT THE NUMBER HAS BEEN ALLOTTED TO ANOTHER PERSON BY THE AIRTEL.
4. THIS ACT OF EXTREME SMARTNESS OF THE AIRTEL HAS BREECHED OUR TRUST BESTOWED ON THEM. NOW, I, ON BEHALF OF MY AGED & WIDOWED MOTHER SOLICIT THE HONOURABLE COURT TO INVESTIGATE ON THE CASE AND INITIATE NECESSARY ADMINISTRATIVE ACTION AGAINST THE SMART & RICH AIRTEL COMPANY TO COMPENSATE THE COST INVOLVED AND HARASSMENT CAUSED TO MY MOTHER.