Airtel Complaints & Reviews

I am using Airtel service from past three years and my number is [protected]. Two month back I got call from one of Airtel office for changing prepaid plan to post paid under some scheme. I attached all documents which was required for the same.

It is height of irregularity of person who is in process of address verification. I am software eng and I always need to be in touch of clients. So you may understand the requirement of mobile in my life. But I am very sorry to say one person who involved in address verification process is not doing his job in right way. I have given my local address but that person could not get my local address while I get all my courier and mail at the same address (if you want I may show you all my envelops) . Even I have also given some contact numbers with my local address, But he simply reported that numbers are not working while FC road Airtel branch office’s person verified that these numbers are working properly. Due to this my address verification has been negative and my both outgoing and incoming service has been blocked. Even I have requested Saturday and Sunday is holiday in my company. But still he did address verification on another day while I have mentioned him that from Monday to Friday I used to come late from office due to official work. Even in starting three time it was decided that address verification person would come between 10:00 AM to 11:00 AM in any specified. But still he did not come on the specified time and i was waiting for him.

So u may understand the irregularity of person who is involved in address verification process. Due to this customer have to seek for other company’s services. Please take the appropriate action for these irregularities. So that other customer would not face the same problem in future.



Regards,

Gaurav kumar

To,
M/s. Bharti Airtel Ltd.

Sub- Complaint for over charging.

Dear Sir/madam,
I am continuously facing problems, I am Airtel consumer since long but till date
We are not happy due to continuously problems from your end ,it seems as if your
Company is generating revenue by cheating consumers. Kindly have a look to those problems we encountered,

1/Ring Tone Activation – This was done without our concent. (We had paid for reactivation too)

2/ Again Ring Tone Activation – This was done without our concent. Again (We had paid for reactivation too)

3/ Cricket Score was activated This was done without our concent. (We had paid for reactivation too)

NOW- We have Rs.250 Top Up Valid till 9 Nov2007.
on our life time (As per Plan) (You are Charging)
Airtel to Airtel – 30 Paisa PerMin- 1 Rupee/Min

As per conversation Customer Care Swati / Neha they explained due to less out going
Airtel is averaging account.

Explain already when we paid for low terrif how you can over look.
In case if you are not refunding the excess charged we shall go for consumer court and others.

Reply within 12 hours.

Already we had faxed the matter to [protected]. as hardcopy evidence


Pratibha Gaur
[protected]
Life Time Pree paid

Sir,,,, i am venkat i have been working as teaching staff,,,,,

I have a problem with retailer shop man he has been selling all recharge coupens in airtel...he did recharge wrongly that recharged two booster pack 69and 33 at a time.he said two booster pack is activated...but its not activated,,when I WAS GO AND ASKING HIM HE SAID PLZ U COMPLANT ON AIRTEL COMPANY ITS NOT MY MISTAKE.
his shop address is:t27,yogam bakery,kovaipudur,coimbatore-641042,tamilnadu,india.
his contact number is-[protected]..

custemer number is-[protected]


plz take action under to him....

i had recharged my phone number airtel prepaid number [protected] on 30/9/07 with an amount of rs 500/.after a little while i received a sms from airtelstating"sorry,your request cannot be processed at this time".instead of recharging it by the next day or so they returned my amount back to my bank account for which i am thankfull to Airtel.yesterday again i tried to recharge through the net for the same amount as earlier rs 500/ and i received the same sms as earlier.now,at about 14.15 hrs i treid recharging with rs 100/ and get the same sms as above.what i donot understand is that if Airtel cannot provide us the recharing facility through the net then they should stop fooling people .now i have to get back rs 600/ from them.what the hell is wrong with this organization??????????????/
if there is a time duration between which the recharging can be processed then please do specify .donot make a fool of the people utilising your phone.
hope this problem will be rectified soon and such inconveniences will not be faced by the consumers.
regards
sangeetha doke

My no is[protected] which had validity till Oct 04 2007.To day i have reacherge my account with rs 105(according to airtel regulation 105 voucher has 20 days validity&33 INR talk value).Insted of that i am not getting my validity and talk time. When i try to communicate with airtel executive he told me that he can not do anything,according to him my reacharge was not successful,but i got succesful meassage from airtel,not only that i have transID-[protected].

Hi ,
This is Regarding my Airtel connection..

Please read the mails from the bottom

To : "[protected]@airtelindia.com" <[protected]@airtelindia.com>

Hi ,

I am waiting for your reply to my previous mail...

[protected][protected][protected]
To : "[protected]@airtelindia.com" <[protected]@airtelindia.com>

Hi ,

Thanks for the mail..

I wanted to know why is that the connection is withdrawn from Aug 29th 2007 when i had requested for Disconnection on June 30th 2007

why there is a two months Delay for Disconnecting i am not going to pay that money as per your mail it should be discontinued some where ( 30th June + 5 Days ) Max July 7th 2007

and i am not going to pay the money for the Period July 7th 2007 to August 29th 2007 also.

I didn't understand on why it was discontinued from Aug 29th 2007 when i requested for it on June 30th 2007.

Please refund that money also...

I will be waiting for your Reply....

[protected]------
From : "[protected]@airtelindia.com" <[protected]@airtelindia.com>

Dear Mr. Ganardhana,

Warm greetings from all at Airtel!

This is with reference to your request for cancellation of your Airtel mobile connection [protected]. At the outset, we deeply regret the inconvenience caused to you due to the delay in actioning your request.

We would like to assure you that your request is of primary importance to us and would like to confirm that the services on your Airtel mobile number mentioned above have been withdrawn with effect from 29th AUG 2007 .We would also like to inform you that an amount of Rs 536 - is already credited on account of above mentioned number .

We would once again like to apologize for the inconvenience caused to you in this regard.

Further, we understand that you would like the credit amount to be refunded
to you. As per the Banking policy we will not be able to credit the excess
amount to your ECS .Should you wish to initiate the refund, we request you
to send us a letter / fax, duly signed by yourself. This will enable us to
process the refund. You could mail the letter to the below mentioned
address or fax it to the number mentioned below.

Address
Bharti Airtel Limited
Divya Shree Towers
No.55, Bannerghatta Road,
Opp.Jayadeva Hospital,
Bangalore ?C 560029
Karnataka

Fax: [protected]

[protected][protected][protected]
TO : [protected]@airtelindia.com

Hi ,

I am sending this mail fom my UK ID as there was a problem to send it from the ID kottinti.[protected]@tcs.com

I Just want to know what the hell is going on with my Airtel connetion

I had requested for the cancellation of my airtel connection on June-28-2006 and got information that it will be discontinued with in 5 working days.
and till now i am getting the Airtel bills and in the last month also i got it

and after my mail they said my money is refunded back into my account.

I just want to know what the Hell is going on...


I don't want to see even a singleRupee deducted from my account for Airtel Bill after the i got mail for that on ( 06/30/2007 22:03 + 5 days) i.e July -05-2007.
with Reference no . [REF:[protected]]

Please credit my money back to my account if anything extra has been deducted from my Account after the ( 06/30/2007 22:03 + 5 days) i.e July -05-2007.

Every month i am getting the Bill and every month i am sending reply buy spending 1 to 2 Hrs ,

I Hope this is my Last mail regarding this.



Thanks and Regards
[protected][protected][protected][protected]
Janardhana Reddy - Assyst Support
Shared Systems and Tools, part of Solutions Integration, NU ITS

Email: janardhana.[protected]@norwich-union.co.uk
Phone: +[protected]
Location: Reed House, Norwich, Floor 3 – Blue

View our Teams and Services Index profile
[protected][protected][protected][protected]
Enhancements: DSDIENH Assyst Queue: ASSYST SUPP


From : Airtel

Dear Mr. Ganardhana,

Warm greetings from all at Airtel!

This is with reference to your request for cancellation of your Airtel mobile connection [protected]. At the outset, we deeply regret the inconvenience caused to you due to the delay in actioning your request.

We would like to assure you that your request is of primary importance to us and would like to confirm that the services on your Airtel mobile number mentioned above have been withdrawn with effect from 29th August 2007.

We would also like to inform you that an amount towards rentals for the billing period 29th June 2007 to 29th August 2007 will be credited to the account of your mobile number in 24 hours time.

We would once again like to apologize for the inconvenience caused to you in this regard.

Should you require any further clarifications, please call our 24-hour Customer Care on[protected] from any phone. You can also reach us through any of the below mentioned alternate modes:
?? You could e-mail us at [protected]@airtelindia.com
?? You could fax us at [protected]

Assuring you the best of our services at all times.

Warm regards,
Poovamma.K.M.
Corporate Retention

[protected][protected][protected][protected]

From : Airtel


Dear Mr. Reddy,

You have requested for the disconnection on the Airtel mobile number [protected].

The services would be stopped within 5 working days.

We value your association with Airtel and thank you for using our services.

Regards,

Kokila D
Customer support service
Airtel

[protected][protected][protected]
TO : Airtel



Hi,

I am very thank full for providing the Nice service , other than
activating the roaming service i had never faced any problem withthe
service once again thanks for that.

Currently i am in Norwich(UK) from June 10 and i thought of cancelling
it after coming here on 11th but i forgot to do so,

After i saw this months bill only i came to know that i forgot to
disconnect the connection it's already late alost (20 days Over) so Please
cancell my connection.

And i want to ask one more thing after i come back to india can i get
the same number are thee any chances of getting here, i saw all your
options but no one suits me , as no one is there in Karnataka to hand over
or transfer the connection.

So Please can my connection as early as possible it's already late other
wise i need to pay this month bill also.

Thanks and Regards

Kottinti Janardhana Reddy
Tata Consultancy Services
Mailto: kottinti.[protected]@tcs.com
Website: http://www.tcs.com

[protected][protected]

My self a running a PCO in Sector-58 Noida from 2005. In the
year 2007 for the month of March-April Services of Airtel closed by airtel without any reason. Sundry times I meet
your staff who is sitting in noida sec-57. They told me within four hrs our services starts , otherwise you will get Rs.100/- per days compentition. After 15 days spent neither given me services nor any respose.

I pull my family...

I have recharged rs24 for the night pack offer to reduce the std call rate to 99ps from 2.65 but it did not get activated hence i had to suffer a lot of money. so i am not interested in continuing the airtel network connection and i also advice not to take any airtel prepaid connection....

Hello,

I'm writing this complain for my number[protected]. This no. is not working for 5 days now & there has been no update from Customer service. I have called customer service atleast 15 times as of now...When they are not able to help, these guyz keep transferring to one another and after atleast a call of 1 hour with them, when you call them the next day, to check the update. They would not even have the refernce...

I have called airtel prepaid customer care several time to cancel my caller tune.But they didnt respond properly.please help me out to cancel my caller tune My mobile no is [protected]....

Sir
I am from Mumbai and have been following your programme on CNBC awaaz regularly. It is one of its kind platform available for common people to put forth their problems.
I want to bring to your notice one such problem I faced from an Airtel executive. I am using Airtel Prepaid services from past 5yrs .On 29th September 2007 at 6:32 pm, an Airtel executive named Rekha called me from [protected], she was explaining me about...

I installed the portfollio manager on august2007. it was worked satisfactory up to 25days, with supscription of Rs.99/- same as another Rs.99/- dedected my A/C on september 2007 without my knowledge,after dedect the amount gentlly send sms message to me on 18.9.07 .anyway now the portfollio manager not working-but run with out data's and sensex/nifty scrolling is displayed fetching data.... what can i do. many times contact your customer...

sir/madam
inspite of giving assurance from customer care executives of AIRTEL customer service i.e. 121 , i m still getting CRICKET SCORES on my mobile . i can show my complaint number also which is not with me right now ... everytime AIRTEL executives assures me that "the service will stop in 24 hrs" and this they are telling my since last 10 - 12 days. although i have sent one sms also on 52206 but it is invain. kindly...